Best Septic Tank Pumping in Indianapolis IN

We had to have our water shut off valves under our kitchen sink replaced. They were able to come out the next day and took about an hour to fix the issue. Avery was very nice and explained everything well to us.  It looks brand new where they replaced everything. He was even kind to our dog that wanted to get up close and personal. I would definitely use them again if we need plumbing issues fixed!

I had a drain backing up in the basement on a day when a snow storm and the city shut down. I called someone I'd used before but he couldn't get anyone here for several days. He recommended Curt & Jerry. They were here in about 2 hours and quickly figured out that the problem was the kitchen sink even though the sink was running normally. The charge was reasonable. I couldn't be happier.

I was referred to Gurney Bush from a plumber I trust. I have basement drains not draining/backing up. I called the 24/7 number and received a call back from a tech. I explained the issue and he tried a bunch of ways to say that he probably couldn't fix it, but could try if I wanted and kept quote what I assume he thought were large sums of money. It's an emergency drain call, I know it will be expensive. We went round and round with him never really being helpful. And then, as I got frustrated, he called me Sweetie. Nope. Nope. No. I let him know that no one gets to call my Sweetie and earn my business.

Recently we had this company clean out our grease trap, which they have done many times before.  The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen.  They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up.  We lost hours for our employees and the smell after they were done with a very surface clean up was horrible.  When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened.  We are now dealing with the smell of grease, which we don't even use in our restaurant.  It's been a nightmare of a situation.  All mats have had to be replaced, they damaged our wall during their clean up and it goes on.  Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem.  The owner took over 24 hours to look at the issue.  I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he doesn't see the problem.  The smell get's so bad we cannot have our door or large window closed.  His response was it's just grease - the smell eventually goes away and you know grease isn't a hazard right?.   I'm so surprised at the lack of care and concern and even just basic customer service.  Especially for a company we've used for years.  It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor.