Best Air Duct Sanitizing in Indianapolis IN

Fantastic customer service, super nice staff from the person answering the phone (I forgot her name) to the two technicians that came to my house (Jeff & CJ). Very knowledgeable and quick. It's a locally owned company which is also nice. They were the most professional people to ever service my AC (I've had a few). Would highly recommend.

We have the annual package which includes the tune-up on the A/C and furnace. I had a difficult time scheduling the tune-up for our A/C BEFORE the weather started getting warm, so unfortunately we had to make a service call. The customer service girls did a great job of getting us in, but unfortunately that was overshadowed by the service we received by the repairman. He came out to look at our A/C and quickly told us we would need a new unit, despite the fact that ours is only 6 years old. He was training someone and the trainee kept trying to get him to look at other culprits, instead of just having to replace the A/C. Eventually they recommended that we replace the compressor (for 3K), and they said that we had too much Freon and removed some. They kept trying to up-sell the full unit, and since our furnace was apparently going to need to be replaced within the next couple of years, they wanted us to do them both to get a discount (only 10K to replace both!) We paid a discounted service charge of $49, but our A/C went out the next day!

We called another company out. They seemed baffled by what Summer's had said about having too much Freon. This was especially odd since Summer's had serviced our A/C last year, and we hadn't added any Freon. The other company was able to fix something in our thermostat and replace 2 other small parts - for under 100 dollars!

Unfortunately this was not the first time Summer's has tried to push a new unit onto us. They caused us quite a bit of unnecessary stress. Even though we are mid-way through our pre-paid annual plan, we will not be utilizing them in the future.