Description
Now accepting NEW customers. Specialize in water heaters and tankless. We give you a precise appointment window, within two hours, so you don't have to waste time waiting. Our trucks are stocked with additional parts and fixtures so we always have the necessary parts on hand. We eliminate sticker shock by quoting a price prior to the work being done and allowing the customer an option of whether or not to proceed. The Victor James 100% Satisfaction Guaranteed protects customers with written guarantees on invoices. This ensures the quality of the finished product.
HISTORY
Established in 1987.
After working from age 15 to 27 in the plumbing industry, Victor got his Masters license and was able to go at it on his own. Leaving a high end plumbing co. Victor wanted to start a high end co. but without the high end prices. Victor did just that starting Victor James Plumbing and Heating in 1987. Striving on customer satisfaction, Victor James provides every customer with quality work at an affordable price. All employees are required to pass a state police and penndot background check for your safety and piece of mind. All technicians are schooled and licensed plumbing technicians who are uniformed and ready to fulfill all your plumbing and hydronic heating needs. Giving senior citizens and military discounts which makes Victor James Plumbing and Heating a company you can always count on!
ABOUT BUSINESS OWNER
Victor James is proud to have served the Phoenixville and surrounding areas for the past 33 yrs with quality workmanship at a fair price.Our experienced team of licensed plumbers can take care of all your residential plumbing and hydronic heating needs with confidence and pride.
SERVICES
Toilet Installation, Bathtub & Shower Installation, Drain Installation, Faucet Installation, Garbage Disposal Installation, Sump Pump Installation, Pipe Repair, Sink Installation, Water Heater Installation, Toilet Repair , Bathtub & Shower Repair, Drain Cleaning, Faucet Repair, Gas Line Services, Pipe Installation, Sewer Services, Sink Repair, , ,
Reviews
They came when they said they would, stuck to the quote and their workers were polite, informative , and efficient.
I would recommend them in a heartbeat.
Fantastic would highly recommend. Very nice and responsive folks there!! Fair price.
We have used Victor James multiple times for various plumbing jobs and they have always provided great work at a great price.
The most recent job led to me writing this review. We were having guests over for the first time since Covid began. A day before the arrival we noticed a sewer gas smell coming from our basement. I called with hopes they could come quickly, and luckily they could make it happen. Vic arrived and began troubleshooting the issue. He took care of the problem quickly and the price was very fair. Had they not have quickly made it out to us, our hosting would have stunk (pun intended) for the man cave unveiling.
Great work and even better people at Victor James...thank you!
Kevin K.
07/08/2021 12:00:00 SA
Horrible when he thinks he can scam you. Tried to bill my elderly parents $1000+ for a plumbing job that took my uncle 5 min to do. Tried to add on a ton of unnecessary work as well for more.
Maybe he does well when he thinks you're not a dummy, but hey, not us.
My heat was not working so I called Victor James, Vic came out the next day and was very knowledgeable and fixed the issue quickly and the prices were very fair and quoted before repairs were done. I Highly recommend this company for your heating & plumbing needs.
Best plumbing company in the area. I've had this company out twice and both times very professional, knew the problem within minutes and explain the situation before doing any work. They are very knowledgeable, friendly, leave the house clean and get the job done right. Highly recommend Victor and Charlie. I've had other plumbing companies out and they do not compare in anyway.
Victor James has been our go to plumbing company. Just call them. Seriously, from the first phone call conversation to the payment (their prices are hands down the best!) you will not be disappointed! We have been a customer for 8 years now & will be forever.
I've used Victor James Plumbing for about ten years, and have been happy with their work.
From basic toilet installation, to floor removal and leak repair, Jim and his associates do quality work and
are friendly and helpful, as well. If I don't feel like doing it, or don't have the skills, they are who I call.
I wish it were possible to give 10 stars!! These are great people to work with! We called a few places before deciding on these folks. Denise at the office was very kind from the moment she picked up the phone it didn't have the feel of a business call. First impressions matter to us and Denise really wanted to help! She was patient with us, informative and knowledgeable about the work that would need to be done. Matt, the plumber, was prompt and professional. He explained all the work that would need to be done prior to starting. He was in and out in a timely manner. Matt is truly a master of his craft. If there's anyone in the area I could recommend more than others it's Victor James Plumbing. One of our neighbors actually used them the same day we did.
P.s. I saw one review in here that gave them 3 stars for being a Trump Supporter?! Are you KIDDING ME?! Just to be clear we voted the other way but that doesn't sway who we do business with. It shouldn't influence who we you business with either. Yelp should take that down.
Our toilet developed a phantom flush. It would flush itself every 3-4 minutes. Not a full flush, just a bit and then refill. I knew what the problem was, I just couldn't source the part needed to remedy the problem.
After striking out at the hardware store, the plumbing supply shop and failing to solve the problem using a universal part, I decided to take the plunge (get it, the plunge?) and called Victor James Plumbing. They were local and I like to support local businesses.
They assured me they'd have the correct part for my toilet and explained they had a minimum service call charge. I was so tired of hearing the flushing that I was willing to pay $100+ for service call and part.
When they showed up (late), they fiddled with the toilet for 5 minutes and after a call to the boss (who evidently is the actual plumber (the two who showed up were only plumbing technicians), handed me an updated estimate-for replacing the entire toilet, to the tune of almost $900!!!
That was their solution to a problem that required a $10 part. So I sent them on their way agreeing to pay the minimum service charge (and kicking myself for providing my credit card number when I made the appointment).
I then discovered they charged almost $200 to my card (more than double the original estimate). Needless to say I wasn't having that. I called and complained and told them I was going to dispute the charge. After a rather unpleasant exchange, they agreed to issue a refund - still charging the minimum service charge. Later I found the part online for $12 including shipping and did the repair myself.
The take away? Either Victor James Plumbing has an inept plumber, or they are just crooks.
Anne D.
04/01/2016 12:00:00 SA
The sewage drain was backing up in the back of my house and I called Victor James on a Saturday morning.. And they sent someone out just a few hours later to fix the problem. Victor James Jr was very courteous and quick in unclogging the drain. I really appreciated how they not only answered the phone on a weekend, but also were able to come out. I would definitely recommend them and will use them in the future!!
After our built-in gas oven died, it was really hard to find a plumber to come install it (a PA law). One plumber made me wake up at 6 AM for a consult but never showed. Another wouldn't return our calls. Another would only give an estimate on phone. Victor James was about the 5th on list.
We called before 9 am and within the hour, they had people here ready to work. It was a baker's dream come true.
Here's what I liked about them:
- they showed up the day we called
- they have a thing called straightforward pricing that you get to see in print so no made up pricing.
- they took $100 off my bill when the work took less time than they thought. how honest!
- done in one day
Here's what I didn't like:
- no free estimate. There is a $69 service fee. This got waived though
- the price. Okay, not their fault but replacing a built-in gas oven is pricey!
- our boiler/heater is so old they couldn't get the pilot light to relight. they had to send someone else out to fix it. just a time waster
These aren't big dislikes so they're 4 stars in my book
Genie G.
11/05/2018 12:00:00 SA
I've unfortunately needed to use this services of this excellent group several times over the past 2 years, once in an emergency situation when my hot water heater decided to retire and flooded my first floor. From my first encounter with Denise on the phone, to visits from Victor, Matt, Joey and most recently, Adam, ALL of my experiences have been extremely positive. This group is very professional, friendly and always willing to help. I've always been comfortable having them in my home. They are clean, respectful and often have offered suggestions or tips I would not have thought of. They explain what they are doing and why and I appreciate that the guys never talk down to me because I'm female. I would highly recommend them to anyone who needs plumbing services. And for those who complain they are pricey...I say, you get what you pay for in this town. This group is well worth the money every time, unlike others in the area!
Stephen S.
11/09/2016 12:00:00 SA
Jim(the owner) is a dishonest person, with no integrity. His plumber came out and used the standard pricing guide (designed by Jim) to give me a quote. Jim was unaware I received a price already from one of his guys, and came to my location upon his request. I thought he just wanted to size up the job before they started but he quoted me again! This time he was almost double what I was originally quoted by his company! I said, I was already quoted $800 by you guys a few days ago? He then said Ok that should work.????? What was he trying to do here? He was trying to take me to the bank. He is extremely passive aggressive too. Since then his price has again gone up, and when my wife asked for an explanation he de-graded her and hung up the phone.He was an hour late for our appointment and when I confronted him about it and told him I didn't have much time because I was already late for work, he didn't even acknowledge what I said. Jim, the owner is extremely dishonest. It's unfortunate because I had small jobs done by his guys in the past and they do a good job, but I can't do business with owners like this. Beware of Victor James Plumbing owner, Jim. It's safe to say that eventually word will get out about him.
Came home from work, heat not working at 8:30 Pm . Called the office, Jim (the owner) was out within 20 minutes. Seriously can you beat that? Don't use anyone else. Top notch service!
Excellent service by Victor. Able to get an appointment in less than a week. Courteous, explained work needed well, comfortable having him in my home. Did not compare prices but price given seemed reasonable. Performed work needed the same day. Would definitely use again.
Joseph V.
12/11/2013 12:00:00 SA
Last night was had leak which I thought was a cracked pipe. My wife called Victor James. The person walked her through the steps to figure out if this was an emergency or not. With her help the on-call plumber figured out the leak was not threatening. We had a short window this morning on when someone would be here. Jim showed up before the time given and he quickly diagnosed the problem and fixed it within an hour! Low and up front pricing. Courteous associates. Fast and reliable service. I 100% recommend Victor James as the best plumbers in town.
Our sewer line backed up into the house, can you say, yummy? Oh and we have a guest staying with us. A friend recommended Victor James, we called right away and they were able to see us the same day. Not with some obscene window of time either, a 2 hour window AND they arrived within 30 minutes of the beginning of the projected time. We also received a call 30 minutes before their arrival, so I didn't have to be totally tethered to the house all day. So connivence A+
The two gentlemen that arrived seemed quite young, but were total professionals. They cosiderately put shoe covers on whenever they walked through my house, and walked me through exactly what needed to be done and how they were going to do it. My old house proved no easy task, and took longer than they had anticipated, but only by 20 minutes. Pricing was given up front as well as the full explanation.
I will most definitely recommend them to anyone. I hope to never need them again, but if I do need a plumber I wouldn't hesitate to call.
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