Thomas Edison Electric

**Edited   After writing my initial review, the company reached out to me and made things right.  I appreciate their good customer service and would consider using them again.
We called TE Co, because we smelled a burning odor and they sent someone out after asking if we would pay the $95 fee to come.  We agreed and an electrician came out as promised that morning.  He did not smell anything, but suggested a Major troubleshooting fee for about $1000.  We said they was to high, he then suggested a minor troubleshooting for $350.  He spent about 30 minutes at our house, told us he fixed an outlet, which didn't work a day later:  He also said we needed major improvements to our house quoting a price of $over 7,000.  When we called about the outlet not working, the company said they would. One out for $250 to fix it.

Please do yourself a favor and call a small/family run electrical company and stay away from corporate. This company overcharges you for basic needs and preys on desperate people who can't say no. There's a reason this company is corporate, they only care about making more money. The job may be done correctly, but you're paying way extra for it. Epitome of we're just regular nice people who are out of touch with the working class. Please give your time, money and business to a company that actually deserves it

I had a FedEx truck pull the power lines from my house, and was told by Peco i needed my house looked at by an electrician before doing the final connection to the house. In my panic i called this company, i originally thought they were great, on-time and professional they gave me a quote for $8k to repair my electric. I almost bought it hook line and sinker until i had time to clear my head and call a couple more electricians and have them look at it. And they came in almost $6k less. I am furious that they would try and take advantage over someone like that and sell me stuff i did not need. And they were the only ones that even charged me $200 to look at it. I would stay far away from this company unless you want a whole new electrical system to replace a light switch. Worst part is how they went about it makes it seem like this is their standard practice. And i almost bought it.

Zero stars should be a choice.
This experience was the most disgusting interaction with a business that I have ever had.  
They requested that I authorize a nearly $700 charge to evaluate the problem (no repair, labor, or parts included.)  And, this was in addition to nearly $300 just to to show up.  When I balked and suggested that they evaluate for the most simple, obvious solution first, and then only go deeper if proven necessary, suddenly the evaluation charge dropped to less than $200. Interestingly, the $200 evaluation revealed the problem in full.  This exact same story repeated itself when it came to the repair recommendation.  I called out their unethical and dishonest practices twice, but only because I had real-time advice from another electrician during these exchanges.  They attempted to take advantage of me and profoundly overcharge me.  To be clear, they attempted to charge me nearly $2000 for a $50 breaker replacement.  Beware.

Would give no stars if I could.

Asked us to prepay $1,000 for a simple problem. I can't believe how badly these people take advantage. It's so unethical. Rude, unfriendly, and bad business practices. Edited to add that they just called me back from a blocked number being super shady and rude immediately after i posed this review ! The guy refused to tell me his name but still wanted to come out. What? Stay away from this company.

Good quick service during the middle of the night for one of my residents

Spectacular service. Called during the Corona Pandemic, call back in minutes and my new best friend Moses at my door in two hours. He found a few small problems, fixed them and then found a bad outlet. Fixed that. Literally amazing service. My new and only electrician.

I hired them to do an emergency service call for an outlet that was repeatedly tripping. After reading their poor reviews online, I decided to cancel the service visit. Unfortunately (and perhaps suspiciously) they still showed up, so I decided to hire them.  

They charged $225 for the service call which included no work (one worker came).  They then convinced me to pay them $675 to do about 45 minutes of testing. They did not identify the problem.

In retrospect, they vastly over charged me.  I only agreed to it under pressure as I was concerned about potential fire risk. They could have easily alleviated this risk by telling me that the outlet was GFCI, but chose not to provide any advice in favor of promoting their overpaid service.

While their overcharging was legal, I would recommend never hiring them.

Only use in emergency! - very professional establishment but cost was extremely high for basic service

Really fast response time. I called to make an appointment and someone was sent the same day. The only thing is that it costs $95 just to come look at the work to be done and if you're not satisfied with the quote you lose that money. It is a pretty big risk but we were in a bind so we had to trust we were given a fair price. Work done was great so we were satisfied. Good customer service. Very friendly.

quickly took care of the electrical issues that we had at a reasonable price.  have used them multiple times.  solid work completed

We used Thomas Edison Electric for an emergency power outage onMemorial Day. The electrician came promptly and in the time requested. He was friendly and professional

I think the best part about my limited experience with this company was the lady who set up the service call, as I guess who was from their answering service. She was extremely friendly, polite, and professional. However, I did find it strange that she could not provide me with the cost of the service call, and said a technician would have to call me with that information. Several minutes later, I receive a call from a restricted number, and it was the tech, or some other guy with a god complex. He explained what the cost was, and then threw in that I would have to pay for this over the phone before the service call. Since when the hell does anyone do that? Yeah, let me hand you money when you call from a restricted number and sound like an asshole. I say I'm not comfortable with paying for this over the phone before the tech comes out, and he very arrogantly tells me okay no problem, he'll consider my service call cancelled.

I contacted Thomas Edison Electric on a Saturday afternoon after seeing smoke coming from the electrical panel in my home.  I was concerned for the safety of my babies and home and contacted the company because they provided service on weekends an evenings.  An electrician arrived after 5:00 p.m., examined the panel, said that it was the worst water damage to an electrical panel he had ever seen, and asked if I wanted the good news (he could fix it) or the bad news (it would cost $9200 and take 5-6 hours).  Fearing an electrical fire in my home and feeling stuck with needing a repair done as darkness approached, I authorized the repair.

Now that I knew what the problem was and what was needed (replacing a 200-amp electrical panel), and having a sinking feeling that $9200 was probably very overpriced, even for a Saturday night, I started to look online for estimates of what that repair should cost, and I saw several estimates that confirmed that we were grossly over-charged, and it should cost a couple of thousand dollars, max.  

I asked the electrician and his friend, a non-Edison employee who came after the fact to help him, to stop work.  I asked to speak to the supervisor.  The electrician put me in touch with the owner, who immediately became defensive.  I explained that I feared for the safety of my family and home with a potential electrical fire, panicked, authorized the repair, but after seeing what exactly the problem was, I found that $9200 was an outrageous amount for a job that other providers online estimated should be $2000-3000.  The owner continued with his defensive, rude backtalk.  I told him that I could not allow being charged $9200 for this job.  He finally agreed to charge us $6500, and refunded the difference to my credit card - they charged my card for $9200 before they even started work.  The owner told me that I could submit a claim to my homeowners insurance company to be reimbursed.  The electrician and his friend completed the job by 9:00.  It took them 3 hours, not the 5-6 hours quoted when I was given the estimate.

My homeowners insurance company estimated that replacing a 200-amp electrical panel should cost $2786.  An electrician who has worked in other homes in my neighborhood told me that he would charge $1500 to replace the panel, plus $300 for working on a weekend.  After receiving this information, I called the owner and expressed my displeasure at being taken advantage of, and that I believed that they took advantage of a family who feared for their safety on a weekend when they wouldn't have an opportunity to get other estimates or find other service providers.  I was met with more rude and unprofessional backtalk from the owner.  This is an unethical company that takes advantage of homeowners in difficult situations.