So Dopey Dwarf {that would be me for now) recently purchased her first home, moved in immediately following a blizzard and went a way for a long weekend during the first hard freeze of the season. In all of the excitement and her dopiness, Dopey likely did not leave the furnace running at a high enough temp to keep the water circulating fast enough through the return pipes that extend outside into the garage. Dopey returns after the extreme weather event (convenient) to find that the radiators were not putting out heat (inconvenient). Dopey went into the basement at 1:00am to fill the furnace with water only to hear water splashing outside in the garage (very inconvenient). Later that day Dopey called an HVAC technician to fix whatever the issue was, only to be told by a Dopier Dopey that the pipe had to be repaired by a plumber (annoyingly inconvenient). Dopey checked Yelp and saw all of these great reviews for Streamline Drain and Plumbing Service. Feeling a little less Dopey she gave Streamline a call. Ray, the owner, first took time to actually answer the phone and then exhibited great patience as Dopey fumbled through the diagnosis of what she had been told the issue was. Instead of blowing her off, Ray asked for a picture of the pipe to better understand the problem and came out pretty quickly to get a better look. Of course, because a plumber was on site, a new leak decided to surface. Not only did Ray find the location of the crack in return pipe (which was not where Dopier Dwarf said it was), Ray also gave extra time to finding the source of the other leak and repairing that one also without busting Dopey's (now Happy Dwarf) bank account. Being a new home owner and a single female, Happy has recently had to deal with a number of contractors (whom we''ll refer to as Crappy Dwarfs since Happy found them to be untrustworthy and conniving). To meet and work with Ray who is obviously motivated by integrity was quite refreshing. Happy is not hoping to need any repairs anytime soon, but if her house springs any leaks, she'll spring for Ray.