Nussbaumer Plumbing

These guys are horrible! They caused $18,000 in damages to my house! They reported my claim to my home warranty company in a manner so they wouldn't cover repairs and then up charged me a ton. They put the wrong kind of shower diverter on the wrong, and shot water into my walls for a week. I didn't know it until there was water coming out of garage ceiling 3 floors below.  And then to make matters worse they wouldn't cover damages the admitted to on video, nor will their insurance company respond to my insurance companies attempted communications. Do yourself a favor and use anybody else! Hell learn from YouTube before using these guys! They will ruin your home and use foul language in front of your kids while doing it!

Our home warranty company dispatched them to fix a stoppage in the mainline. I had to pay them $225 just to remove a toilet and still not fix the problem. The toilet wasn't even replaced properly when they were finished. I had to do it myself. Unscrupulous. Incompetent.

You can't do any better for plumbing needs. You're not going to get ripped off and won't find better quality work out there!

Professional, explained problem and how it needed to be fixed. Reviewed costs--parts, labor, service call fee--no surprises. Office staff were friendly and helpful in setting up appts and tracking down parts for repair. The text reminders and updates were helpful. Highly recommend.

Unfortunately instead of this company explaining a professional timeline to us, they choose to mislead and not take responsibility for their own actions. Which ended in them dodging our calls through putting us on hold multiple times and no response. Avoid the hassle and go to a more trusted plumber. This company isn't ran professionally or respectfully. Avoid the chaos and this unprofessional company and spend your money on a honest and more reliable plumber. The whole situation is explained below.
We called Nussbaumer Plumber for a service update and were told they were waiting on our home warranty to accept their diagnosis. We called our home warranty right after which ensured us they didn't receive any information from them at all. We called Nussbaumer Plumbing again and asked for a service update and was this time that they had put information in but the home warranty requested more information and the technician needed to put that information in. So again I called my home warranty and was told that was false information and they never reached out for more information because they never received any information therefore they just need to submit the diagnosis they were claiming they had submitted but actually didn't. I then called Nussbaumer Plumbing for the 3rd time for an update on if the technician submitted the information yet, I still hadn't even addressed the lies I was just trying to get the process moving along, this time I was put on hold and the secretary thought she put us on hold but instead we were still able to hear her and over heard her saying hey Vinnie did you send that information in yet this lady has called 3 times, with the technician responding no. She then proceeded to put us on hold for 20 mins and after waiting that long I called back to finally confront the situation. I explained to the secretary that picked up my 4th call that my warranty shared that I was lied to by Nussbaumer Plumbing and they never received information of a diagnosis, and they still proceeded to lie and say they put the information in on Saturday and the home warranty requested more information. I shared that i have proof through my system and also through multiple conversations with my home warranty that they never submitted anything and I didn't appreciate being lied to, I was put on hold again and had to call back and asked for the owner where they said that they weren't available but they could leave my number to get a call back, they were unsure when I would receive a call back. I asked for an explanation for the lies and no response so I asked for the technician (Vinnie Byron) since it was his actual fault for not submitting the information, he got on the phone apologised  for being in this situation however he still lies and says that he submitted information and they requested more! I shared with him that I over heard the secretary ask him directly if he submitted the information yet and he answered no and his response to me was, well I don't recall that conversation, which I responded with well it just happened about an hour ago and both my husband and I heard it on the line. He proceeded to say that he was on the line with my warranty now and had to go, I asked for the owner again and asked not to be put on hold which is their equivalent of dodging calls and he just puts me on hold, no response. Our diagnosis was finally submitted after that phone call but at this point the way everything had been handled with lies did not make us confident or trusting in their service so we went a different direction. In the end they weren't too bad on the required timeline by our home warranty 6+ days without a gas water tank heater. It just came down to them lying, if they would have just said hey we didn't put it in yet and it will take another 24 hours from us putting it in then we would've been able to reconcile with them but being lied to from the start and being put on a wild goose chase wasted our time and their time. We ended up having to do a buy out with our warranty.

Our home warranty association has a partnership with them, so if we want to use our warranty, we have to use Nussbaumer.

I'm okay with that though! I've been generally pleased. We keep having issues with leaky toilets, but they seem to find and fix the problem efficiently.

The last couple of experiences, I've had trouble getting the technicians to grasp what the issue is, and what is going on. However, once they understand, everything seems to be handled. No real complaints here!

An absolute nightmare to work with. Got assigned them from an HSA claim. After they fixed the problem, they begged for a 5 star rating with a $50 drawing. My pipe problem persisted and they then wanted to charge my wifeb$3,500 on my credit card without me there. I got HSA involved they changed their story from it being an emergency repair to one that could go months or years without fixing. Shady company. Shame on you Todd and Bob. I'll make sure l post this on all of your social media sites

I didn't want to leave a negative review for a business because I believe every business should have the opportunity to resolve an issue when things don't go right with a customer, but based on the owner's responses and reactions when confronted with the problem and evidence, he has resolved to irresponsibly calling his customer a liar and someone just looking to randomly pick a fight to get a service for free, so I feel an obligation to put the truth out there for any other perspective customers of this business, so that you know what you're dealing with!
I had a problem with my laundry drain backing up, so I called Nussbaumer's because of the favorable reviews I saw on the internet.  The appointment was scheduled after the weekend, and the first sign of trouble should have been when the tech wasn't here even close to the time that I was given in the original appointment.  I was given an update when the technician was on the road, for the record, which is better than no communication.
The technician showed up with a helper and they asked to see where everything was and explain more about the problem.  I showed them where the cleanout was in the laundry room, as well as the basement drain that was backing up on the floor.  He visually looked at the drain and didn't look at it again.  He decided the cleanout would be a better option because the drain had a thin layer of cement over the drain cover.
He pulled the snake machine out of the van and wheeled it in to the cleanout in the laundry room.  He put the snake in the cleanout, but before he snaked it, he realized that his machine would be too large/strong/long for the piping of the cleanout and aborted mission.  After that, he started thinking about Plan C.  His idea was to run piping over from the laundry basin to the stack 10ft away, and connect them into the stack.  (There are two separate drain systems in our house, one for gray water which is laundry and cleaning chemical drain water, which drains through a gravel drain field, and the other drain system is the septic, which drains into a septic tank that was just cleaned out 4 months ago with a passing flow test, so no problems there.
The technician called Todd on the phone to ask his expert advice, and Todd told him that the technician's plan C might be a good idea.  The technician measured the distance for piping the laundry drain into the stack, and figured out a rough price with Todd over the phone, and told me it would be about $5,000-$6,000 to jackhammer the floor where the piping would go below the footer in the basement, and the wall would have to be taken out, and replaced.  The technician also told me that it might be a good idea to get a drywall guy to do the new wall, otherwise I would be charged a plumber's rate which was much higher in the world of Nussbaumer, apparently.
I was a little shocked at the quote, wondering how I was going to come up with the money for this unplanned expense, that didn't seem in the least bit to make sense as a sensible resolution to the current problem, but I'm not a plumber, and rely on their expertise, so I accepted this fate, which is outlined in the uploaded image (if allowed, depending on settings for this platform review).  In the bill, the technician outlined that he had attempted to snake the cleanout, my drain was filled with concrete , and Todd will call the customer with an estimate (on the future work proposed).  None of this is true.  The technician didn't even run the snake machine, there was no concrete in my drain, and Todd never got back to me with a quote on proposed work, despite me reaching out to him countless times.
I had another plumber come out to take a look at our problem, as the backup was getting worse and worse every time we did a load of laundry, and after inspecting the problem, he then looked at the bill and the notes by the technician and laughed out loud.  Plumber #2 brought the same snake machine (size and everything!) as this Nussbaumer enterprise, and chipped the drain cover out, removed a bit of mud (couple handfuls) and coast was clear again after snaking it, all in less than 10 minutes time!  
Nussbaumer charged me $200 for doing literally NO work, and plumber #2 charged me a fraction of that and actually fixed the problem!!
In the following weeks, I tried calling Todd again, and let his administrative assistant/phone answerers know that I was unhappy with the service provided, and that I would like to speak to the owner.  He dodged my calls for 3 weeks without a return call.  It was obvious to me that he had no intentions of making this right.
(The internet is great for righting wrongs.  I hope a lot of people see this review and make it popular)  So I took to the internet and social media when folks were looking for REASONABLE, HONEST, and RELIABLE plumbers, and this guy's name was mentioned, I told the TRUTH.   And you know what I got for my honesty?  More lies from him, attacking my character, telling me

Extremely unprofessional. For a 10 am - 3 pm time block, he calls for the first time at 2:58 pm on a Saturday, to say 5 minutes. I literally waited 30 minutes, tried calling he did not answer, then i go to store around the corner then he calls and says he was on a call outside the house and couldn't answer and i have five minutes to return. Rude and unprofessional. He left before 5 minutes.

My home warranty company partners with them, but they only completed half the job they said they would complete. I still have to submit another claim and will request that my home warranty not send this company again. And wow now that I read the other reviews I see that I was scammed as well and told I had to pay extra for the job. Hopefully others will avoid such unethical tactics and incompetence.

Responded quickly, professionally and work was done extremely affordably! Will use them every time I need a plumber. Most of the bad reviews I've seen were from customers using them for home warranty, maybe they're upset at what their home warranty covers because they did a GREAT job for me!

Leaking toilet which needed the wax ring replaced.  Initial service was super fast and the techs were really nice.  Upon first use, the toilet tipped sideways and looking at the bolts I could see that the toilet was not tightened back down after the ring was replaced.  The seal was obviously broken because it started leaking again.  Called them directly and they said that I would have to submit a recall with HSA, which I did.  I never received a call, text, email, or voicemail from anyone to set up the appointment.  When I called HSA about it, they told HSA that they tried to call me twice but I didn't answer so they canceled the recall.  If this is true, it wasn't from their office number and they didn't leave a voicemail.  What business doesn't leave a voicemail?  I called them back twice, once to be put on a 40 min hold that hung up on me.  Another for them to tell me that they cannot authorize their own 60-day warranty to me because they had to follow HSA rules and they would charge me as normal to come out to my home to fix their own mistake.  I told them that I would not be using their company ever again and they were okay with that.  Clean break-up I guess.  I now have to have another plumber come out to fix their poor work and pay another security deposit to HSA.

Trash service.
waste almost $1000, leave a huge hole in my wall and nothing repaired.
Stay away from this company!

Nussbaumer was dispatched by HSA, our home warranty company. They misdiagnosed the location of a pinhole leak, replaced the wrong pipe, then informed our home warranty company that the mistaken repair was performed as a courtesy due to the original leak being caused by electrolysis which necessitated re-piping the entire home. So, they left us with an ongoing leak and our home warranty would not cover the correct repair due to this unprovable diagnosis. Thanks for that. After a follow-up call, HSA agreed to refund the service fee and promised that Nussbaumer would not be dispatched to us again. I performed the correct repair myself and we now have no leaks. Incredible. In the meantime, I've had another, more reputable, plumbing company come out to look at our pipes and they told me there was no indication of electrolysis or any specific need to replace the full system.

Can't even give it a star.... Horrible company and a bunch of scammers.  Do your homework before hiring them or have them come out through your home warranty company. Want you to buy parts for things they don't even look at.

They replaced a sink on my bathroom vanity. The sink is not level (it was before) and they will not return to fix it. They don't want to lose money on the project. I guess they don't stand behind their work.

Beware!  They tried to charge me an extra $800 over what my home warranty would pay for things I did not need.  Luckily for me I got another plumber!  Beware, they are ripoff artists!

We were very pleased with Bob and our first service call. Subsequently we noticed an issue and contacted them. There were some communication issues but I'll share the blame. Ultimately we were able to schedule a return visit and everything was resolved to our satisfaction.

Two technicians performed a service on my pipes on 10/15. (Since it is Covid-times I'll mention one was wearing a mask and one had his under his chin.) I went through my home warranty, which I thought would have covered the service, but I was charged $800 because they said that what they had to do wasn't covered by the warranty. My hands were tied, so I agreed. After they left, the toilet was still wobbling - which was what they told me had caused the issue in the first place. I called back on 10/23 to let them know. The receptionist said the technician would review my case and get back to me. After I did not get a response, I called back on 11/10. Still haven't heard anything. So I've paid $800 and now (I'm assuming) the problem is just going to happen again.

I used them to replace my garbage disposal that was leaking, they came changed it. Cost me a lot of money for a 10 minute job.  Few weeks later the seal to the pipes was leaking; they came back and fixed it again.   Come today it is still leaking. So I call today. And they tell me it's about 3 other things when I can see the pipes aren't sealed correctly.   Told me they should never have installed the garbage disposal without fixing other things first and want me to pay another 300-900 dollars for their mistake.   So I ask to talk to the office manager.  Was told they get in at 1030 never hear from them, so I call multiple times at 11 am and it goes straight to voicemail.   Also both times they were at my house I asked for a quote for another job and both times I was told I would be called with an estimate, thank god they didn't call me and I didn't use them or I would prolly have two sinks leaking.   Would not recommend to anyone unless you want to have to keep calling them back.

Nussbaumer unfortunately has joined the ranks of a long list of home warranty contractors that deliberately perform poorly or maliciously to avoid doing the work. We all know home warranties don't pay any contractor much, so why would you accept their jobs? If you do the fault is yours. We bought a house with a home warranty and found the sump pump was not working. They intentionally misinformed the home warranty that it was a pre-existing condition. ALL broken items in a new home purchase are pre-existing, that's why we buy the warranty!! They then failed to inform us what they had done and tried to sell us a $500 system we can get for under $100. When we discovered their fraud, we.confronted them and they got very defensive. We know what they did, we have a list of crooks and lazy thieves as long as your arm and will spread this to EVERYONE we ever do business with. Sorry guys, you screwed a professional who has bought dozens of houses and knows your scam all too well. They could have done the right thing, but chose not to. ZERO STARS for Nussbaumer. Please avoid, save yourself the aggravation.

Nussbaumer was assigned to me through my home warranty.  Two guys came out (Bob M was the lead; I think the other guy's name was Ross) and were very professional and clean in going through the house.  They looked at and diagnosed the problem quickly (a leaky pipe caused by tension against a hanging bracket), fixed it quickly and without any mess, took a look at a couple of other issues I had, and explained everything to me in plain English.  I was very pleased with their work and would be happy to call Nussbaumer in the future.

Please read all reviews.  This company is awful.  They responded to a Home Warranty Garbage disposal issue.  While here all they did was bad mouth Choice Home Warranty.  After several delays they told me that CHW had denied the claim (they didn't) but they could sell me a new disposal .
When confronted with the claim not being denied then then told me that I would need to pay them $465 for a drain issue.
Scam, Scam, Scam.
I had the claim reassigned.

ABSOLUTELY NOT! The owner took a crap in my bathroom and didn't have the decency to flush the toilet. Talk about plumbing issues!? I had to remove his used toilet paper, so I could actually flush it down, running into his feces. I would never, ever use this clown if I were you. I called his office, his secretary went on to say that he hasn't been feeling well, as if that's some sort of excuse for his actions. how would you feel!? Avoid at all costs!!!

Absolutely horrendous company.
They are basically scamming home warranty companies, and homeowners, by: dragging out the visit to multiple calls, and searching for new flimsy reasons to go back to home warranty to ask for authorization and then repeat this till the home warranty comes with a partial denial for one of the items, and then they would then drop the job saying they don't have authorization. This is a scam pure and simple.
We had a sewer backup, and they needed to cut some small drywall and some insulation to get to the stack in the basement, and this caused *two weeks* of multiple visits and asking for authorization, and then they finally dropped it saying they don't have authorization to remove toilets (?!) which they didn't even need to get to, and even if they did, I was OK to remove it myself. What's egregious is that at the end of two weeks of runaround, we are right where we started. I am not sure who is being scammed more here, the home warranty company, or the homeowners.

The worst plumbers ever... DO NOT USE THEM IF YOU LIKE MONEY! They came out to my house through a Home Warranty service and charged me extra money on the side to fix the problem. I paid for it in addition to my deductible for the warranty that I had to pay. To make the matter even worse though problem was never fixed and they basically told me sorry we have to go to the next job. I complained to the owner but they refused to give me any further service or to refund any of my money. I was thinking they would at least come out and try to fix it since they ran out of time and charged me for the full job but did not complete any of it.

I would give them a negative review, the owner is a dirtbag POS, I filed a claim through my home warranty company and they sent these jokers to my house, there tech broke the faucet trying to get it apart to repair it, took pictures so he could get the parts and never came back, they sent another tech 4 weeks later who took pictures and said they would order the parts and never came back, I called them and inquired about the repair and they told me they weren't going to fix the problem, then they called my home warranty company and told them I had broken the parts and that I was rude and ignorant to there techs. The owner of this company is a joke he is not a man of integrity at all. He won't talk to me on the phone or even take my calls. I will be filling a complaint with the BBB about this company and hope there license gets pulled. Todd Nussbaumer is a piss poor business owner and has no idea how to treat his customers.

Our home warranty company had Nussbaumer Plumbing respond to a warranty request for a leaking drain pipe which rendered our only full bathroom unusable. The request was opened on the 11th, technicians from Nussbaumer Plumbing came out to assess on the 13th, and then scheduled a follow up appointment on the 20th to break into the walls so they could see how far up the pipe the leak started. I mentioned to the technician that we had already been without a shower for over a week and needed this to be fixed ASAP and he assured me that he would get the quote back to our home warranty the next day and make sure someone called me to set up the appointment to actually fix the pipe. It's now another full week after that appointment happened, I've called Nussbaumer Plumbing six times since then, and every time I've been told that they'll get back to me right away  or first thing tomorrow morning. I've yet to receive a SINGLE call back from them even in the case where they said they'd call me back in 15 minutes.  My warranty company has not received anything from the technician so they can move forward with the repair.

Horrible! I see why their BBB rating is an F. Two months dealing with them to fix my water heater. Let's start with I didn't choose them & from the moment they were scheduled to come to my house, I knew it was going to be a problem. They came to my house after my water tank was off for days, tech was able to get it back on by firing the pilot up. I informed the tech that I tried that & it doesn't stay lit. He insisted it was fine & wrote if it happens again to call b/c he knows the problem. Okay call me crazy, but if a part is bad or going bad why not replace it then. Fast forward 3 weeks, no hot water again, fml, over a holiday weekend! So i place a call, Nussbaumer Plumbing insist they knew the issue without coming back to the house. I complained to the home warranty service rep & Nussbaumer Plumbing about how is this possible without an additional visit to make sure. Nussbaumer Plumbing insisted that they knew the problem and would order the part. Best part was if I wanted to overnight the part, it would cost me an additional $85. Ummmm no thanks & you should have ordered that part last month! So now I have to wait 10-15 business days for this part because it's not an emergency. Guess washing your hands, body, cooking, & cleaning aren't important. So finally the day has arrived, the part is in, & my family lives can go back to normal. The techs come & I envision myself in warm relaxing bubble bath drinking a glass wine. Then boom... my dreams & hopes shattered. Yep, you guessed it folks, they order the wrong part. Tech insures me they can over night the part. Oh, but they couldn't b/c my home warranty wouldn't cover it. Excuse me, but my home warranty shouldn't have to because it was your mistake. They thought that I was going to pay the $85. This place is a joke. I called my home warranty service & got different company to come out. This other company fixed it the next day, no 10-15 business days, & no $85 fee. I'm a pretty patient person, but I can't stand incompetent ppl or those who try to take advantage. Nussbaumer Plumbing is both. Do yourself a favor & don't go with this company! Wish I could give them 0 stars.

Don't waste your time calling Nussbaumer, they are horrible. My insurance company sent them out to replace my hot water tank. Nussbaumer came out replaced the tank but didn't replace the 2 gallon exp. tank. They put there label on the front of the exp. tank,when in the back  of tank had MR.Water heater label. Nussbaumer made it look like it was replaced even made it look newly sealed. I checked there work and noticed that. I called Todd the owner he got back to me the next morning.  He sent some one out the next day to replace it. It started leaking the next day so Todd sent someone else out, bottom line 521.00 the first time, 321.00 the 3rd time. I feel that they took advantage of a disabled man, they knew about the disability. Never again.

The worst company ever. Do not hire them   They will do a job half ass and charge you. Then charge you again if they have to come back for same issue they didn't fix first time.  The owner Todd is very rude and unprofessional  He will not let you get a word in and will argue with a customer. I will never use them again

Had a very bad raw sewage backup in my basement. I called a few other plumbers to get estimates and Nussbaumer Pluming was by far the cheapest. Nussbaumber Plumbing came out promptly and took care of the problem and even cleaned up and disinfected the area. They quickly diagnosed the problem and fixed it correctly. I'm thankful for Nussbaumer Plumbing and their great work ethics. I would recommend them to anyone!

Zero stars. I absolutely would not suggest working with this company. They do not take accountability for their work. They told us our venting for the hot water heater wasn't correct and got our home warranty claim denied (even though the heater was at it's end of useful life), and this was after we proved to them they were the ones who did the work back in 2020 in the first place! Once they realized they did the original work they completely ghosted us. We called there at least 10 times and could never get the manager or owner to discuss the issue with us. From reading other reviews we are not the only ones! 100% DO NOT RECOMMENDED.

Awful experience!! I can't even give then a 1 star in truth!!!!
Over prices and a scam!!! He came, told us we had a leak, duh we already knew that, quoted us $450-$650 just to open the ceiling to get to the leak, which American Home Shield ( we HAD a contract with AHS) would not  cover to open the ceiling. Then the expense of the material, and if the pipe had green spots which he said; I'm sure it does, AHS would not cover that either. He left and didn't do a darn thing! Took our 100.00 to tell us we had a leak omg!!!
Next day had the plumber we always use and the job was done in less than an hour for $155.00!!! Tiny pin hole leak,
Do not use this plumber or AHS its a scam!!!

This is the worst experience that I have ever had with any service industry company. I had a window of 9-2 on a Friday. I called at 12:30 to get the status and was accused of yelling at the girl. I was told they'll be there. I called again at 2:00 to see where they were at and expressed my concern that the water company had to turn the water back on by 3:00 or I'd have to wait until Saturday. I was told to quit yelling and they would be there. I tried to call a third time to tell them the water company was here to turn the water back on, they did not answer, so I left a message. I finally got a call from a guy at 3:30 saying he would be here by 4:00. I said don't bother. This company was assigned through a HSA warranty.

These people are liars.  They came to my house to see about a leaking hot water tank under our home warranty. Water was clearly leaking out of the tank, across the floor an into the floor drain in the basement.  After the third visit for this I insisted that they replace the heater, which they did for $1100.  They told the HSA warranty company the heater was not leaking. Scott and Cole did the work and lied to the warranty company. Why would I ask to have a heater replaced that was not leaking?  And if it was not leaking, why would a reputable company agree to replace it?

Do not use this company.

The technician came for the estimate/ tested nothing, no measuring done about 5 minutes in total said I would be called that day with a quote. Okay great! I know an experienced person may know right off the bat and not need to do any problem solving before diagnosing the issue. Okay maybe this was the gas line guru. Fantastic! Looking forward to my quote since I just paid $85.00 for 5 minutes.
Dealing with the office staff,  what a crap sandwich my friends,
4 days I called/asked about the estimate / told each time it will be today very soon.  Finally they answered day 4 and the person who answered sighed when they heard my voice / put me on hold 25 minutes emailed me a quote that read stove line $1,250.00 while I was waiting on the phone 4 times they sent the quote in 10 seconds.( passive aggressive much) No details on the quote at all for what was included pipe, parts needed or approximately how many hours.
That's it lol!  Then someone picked up the line and hung up! !!! Wow we were told by a family friend to use them. (BTW the family friend has not actually used them, just said they are a local company)
Nope steer clear $85.00 dollar estimate charge that was not told to us either until arrival. Caution! Caution Don't use unless there is literally no one else in a complete emergency and get ready to shell out for very little or nothing. I've just got done reading the BBB  complaints, there are SO many and they are horrible. Heed, if your home warranty company wants to send them say absolutely no.

This was my first experience with Nussbaumer Plumbing. I had a leaking toilet in my basement and put a claim in through American Home Shield. They dispatched Nussbaumer Plumbing. They came out and gave me a quote. The toilet replacement was scheduled for the following week (today). They technicians were friendly, knowledgeable, and fast. They did an excellent job!

Unprofessional. I don't know how they stay in business. We kept getting matched with them through our home warranty company. The first time our water heater control unit wet out- they came out without the parts to fix it, and charged us extra for overnight shipping. We still went a week without hot water. Tank broke a year later- this time it was the thermopile. It was intermittently providing hot water. When the tech came out, he shut off the pilot light and couldn't get it back on. Again, we were charged extra for the overnight part and we still went a week without hot water. The last straw was when we noticed a leaking pipe behind one of our walls. The tech came out, and misidentified the pipe that was leaking. When I attempted to point out the correct pipe, the tech became condescending and rude. I signed the paperwork to get them out of my house, and the next day, I called the home warranty company and told them to send another contractor. Oh, yeah- these guys closed my ticket with the home warranty company without ever doing any work, so I had to pay another service fee. It's worth it to never have to deal with them again.

The two plumbers from Nussbaumer Plumbing came out for an issue with my hot water tank. I filed the claim due to not having any hot water. The first thing they did was place a gauge on a spigot and told me that my PRV failed which caused my T&P valve to fail and I needed to file an additional ticket to replace the PRV or it was a $280 part to replace outside of home warranty. I asked if they could try turning it down as it maybe was just set too high. They stated that would not work and it was not worth trying. I called and got an additional ticket opened through HSA for $100 for them to replace the PRV, which they did. They also stated that the T&P valve was not covered due to the PRV potentially causing the issue (which I could understand as that's how home warranty works). They then tried to get me to install an expansion tank, which is not required in my area, and they wanted to replace the T&P valve. They told me the T&P valve would cost $140 ($15 part at Lowe's) to replace and it would be $180 ($59 part at Lowe's) to install an expansion tank (I understand that also includes hourly rate as they are a skilled trade but both are quick jobs that would take 20-25 mins to complete, per the techs). I asked if either part was needed to be replaced in order for the tank to start heating again and they said no, now that the PRV reduced the pressure it would begin working again but the T&P might leak. They checked the tank and stated everything had power and it would heat up in about 45-50 minutes and said they had to leave and wouldn't wait to ensure it was heating. After 3 hours I still had no hot water. I called back and they stated that the claim was denied and they couldn't replace it under home warranty but would come back out and replace the tank for $1100. I questioned the denial since they obviously misdiagnosed the problem and I still didn't have hot water.

I got a second opinion from another plumber through HSA and they found the issue within ten minutes. There was no power to the tank and when he pulled the panel on top of the tank, the wires and wire nuts were melted together and burned. Amazing how Nussbaumer stated two days prior that there was power to the tank and it was working correctly when that is impossible with the condition of the wiring. Also funny that the next plumber stated I didn't need a new T&P valve as the piping was bone dry and not leaking. HSA should pull them as a vendor as they only attempt to upcharge their customers to make money outside of HSA and do not actually assess the problems.

I have attached the photos of the wires that were discovered by the new plumbers tonight and replaced.

So I get apocalyptically angry about once every 1-2 years, and this was the time.

TL;DR?  DON'T DO IT.

Water heater was shutting itself off.  Okay.  I have a home warranty.  They are also terrible (review later).  Went through their website (75 dollars), and they assigned me these guys.  Didn't occur to be to check anything; I need an appliance fixed; I'm not browsing a menu.  They set up an appointment, and seems like all is going to be well.  I was not actually home for any of this.  My mom is retired so she did the honors while I had a rough and hot-shower free work week.

They came at the time stated and were apparently super friendly.  Great.  They apparently called the water heater company to figure out what the problem was.  O-kay.  Wasn't there.  Maybe that's normal.  Say the problem is the valve.  Now, this will take 2-4 weeks to come in at the beginning of a Pittsburgh cold snap.  But I could pay them 65$ (not confirmed through the warranty company) to have it the next day and I could have it installed that Friday.  This should have raised alarm bells, but I was tired.  So I did.  They stated I also needed a regulator because mine was set horribly high.  This turned out to be true (thanks, google), so they'd do that, but I should order back through the warranty company so they'd cover it.  I did.  Mom called upset because it had triggered a recall that harms them in some way.  She was happy, so I made this my problem.  Stayed on the phone with the warranty for half an hour and paid another 75 dollars so they wouldn't take a hit.  Again, I'm still *fine* with $215.  They come on Friday and fix it.

Didn't work.  Gave it time.  No improvement at all.  They had said to just call them directly to go around the company if it didn't work so there wouldn't be another recall.  She had the owner's number and texted him Sunday.  After a cold shower on a 40 degree Monday morning, I said I'm giving him until 1 pm before I put it back in.  To just respond.  Still not angry; just want to be on a schedule.  I think he managed to get ahold of my mom right *at* 1, but I put the order in.

Leaving work, I receive the most passive aggressive voicemail I've ever received from someone I've never actually met.  That he thought he and my mom had an understanding, and he was in a hole or something (since Sunday?  What a work week) and that he could have been out on his OWN time (because this is all about him), but now he wasn't going to schedule me until Thursday because of the warranty company.  Also said he even called the manufacturer in front of my mom as if I was questioning whether he'd done it rather than his proficiency at being a plumber.  I texted him asking why he was the one who seemed aggrieved when all I'd done was say my water heater wasn't fixed because it... you know... wasn't.  Nothing.  So I called.  No answer.  *That's* when I checked yelp.  Wow, was I getting played!  Called the warranty company, asked for someone else.  No dice.  Called an independent plumber.  Was at my house for 15 minutes, identified the fan as the problem, but my *real* problem was a 12 year old water heater and said getting my warranty company to cover it would be to my cost advantage.  Meantime, I text the owner saying do not bother coming on Thursday.

SO much whining.  Like breaking up with a bad ex.  Mostly blaming the warranty company.  Which, yes, they're awful and I'm having to deal with two forms of awful.  So I just pasted the yelp link and got a slew of how online reviews are unfair and people here are crazy and he's suing one of you (so watch out).  Said he'd actually done *more* work than the 215 I'd paid for, seeming to ignore that whether it's 20 or 215, I'd have been better lighting it on fire to heat a pot of water.  then is full of 'helpful' advice about how I should be careful of plumbers who want to rip me off.  Yeah.  I let him know he could ripped me off thoroughly had he fixed the problem.  I actually bought that 2-4 weeks nonsense and would have gone way higher for an actual water heater.

Flipped out on the warranty company and got them to send another plumber (four yelp stars).  Around... 20 minutes and out the next day, which was still before they were going to come back.  Problem is the fan, but mostly, the old water heater.  It's being installed tomorrow with no nonsense.  If you got assigned these guys, I don't care how long it takes, get someone else.  They certainly charmed an old lady though.  She feels stupid too.

And don't bother with a response.  You can keep whatever you got.  I'm looking forward to the hot shower tomorrow.

The owner seems nice. Unfortunately, the staff is sexist, and derogatory.

Here's the story. My wife and I bought a new house, and discovered some issues with the pipes. So, we had some very reasonable plumbers come out on Monday. They looked over everything and concluded that the entire pipe system was leaking and needed to be replaced. None of this was evident in our home inspection...

So that meant our should be covered by our home warranty... enter Nussbaumer.

Given how much work needed to be done, I just checked everything plumbing related... The problem wasn't one thing. It was the plumbing.

Nussbaumer's guy shoes up, and instead of throughly looking over the pipes, tells my wife (who's a reasonable hobbiest plumber and can handle many simple plumbing tasks), not to flash feminine products down the toilet, to caulk the one pipe, and, problem solved - not covered under warranty. She was insulted, flabbergasted, and a little unnerved by the lack of effort that he put into the inspection, especially given her experience the day before. My wife was flabbergasted. She felt like he was saying all of the plumbing issues were in her mind.

So, when he asked, Is there anything else wrong with the house? She answered, No. because the PLUMBING is what was wrong with the house and she didn't understand why he wasn't looking into it more. He had a list available to him of all of the issues with the plumbing, if he had shown her this, she would have said, Yes, those are all problems with the plumbing, like I'm telling you there are leaks all over the house.... but he didn't. If he had called me, then I would have explained to him what the confusion was too, but he didn't.

Instead he left.

That weekend the plumbing issues erupted even bigger than before. There be something stuck in the pipes and everything else was just a symptom of that thing. That thing must have started moving, because suddenly there was water pouring down our walls, and then it was overflowing out of our drain.... all because he didn't actually take time to diagnose the problem like the other plumbers had.

But I get ahead of myself. Hearing what happened, I followed up with the plumber. Eventually they offer to send someone else out, but at an additional fee, and not until for days later when they're schedule opens up. I tell them I'll document the experience on reviews and they decide to wave the additional fee. Magic!

Then the day of the inspection comes. We're expecting the owner. He had said he'd come give it a thorough looking over. Well, the hour comes and I get a fall call from the same guy. He says the owner is sick and he wanted to make sure that it's okay if he's the person to re-inspect it given the issues we had last time.

I tried to be nice. I told him that I wasn't sure if things had gotten blown out of hand or not, but that we weren't actually upset with him, there was just a miscomunication, and my wife felt like he was talking down to her, and that I'm sure he didn't mean to be, but as long as he was willing to treat her like someone who knows a thing or two about plumbing, and to avoid treating her in a derogatory manner, which I'm sure he didn't mean to the first time, then I'm sure things will be fine and we'll be okay with him doing the re-inspection.

What's that saying about nice guys? Well, his response (which could have been, Oh, I didn't mean for her to feel that way, or, Boy that was a misunderstanding, I look forward to trying to make a better impression:... SOMETHING like that, instead he responds, Well, fortunately I know a thing or two about plumbing too. I've been a plumber for 35 years!

Much like he did not apologize, I did not escalate the conversation by replying, Oh really, well, in those 35 years, how often have you said something just needs a caulking and not to flush feminine products down the toilet instead of listening to your customer? AND, of those times, how often has it caused a newly purchase home to flood?

Instead, what I did was say that I needed to talk to my wife quickly, and then maybe talk to dispatch. I was not too surprised that my wife, hearing what he'd said and how he'd treated me, didn't want to have anything more to do with him. When I called dispatch, they said he was our only option and he's really a sweet guy. I told them what he'd said, and they assured me that he was just trying to make me feel confident in his abilities as a plumber. Really, I hadn't ever called those into question. It was his listening skills and his customer service that I was doubting. Dispatch still defended him and suggested that maybe my wife was overly sensitive. *shakes head*

Since the earliest that the owner could get out was Friday, since the problem was ongoing, and since it was clear that no one other than the owner in that business understands what customer service is, let alone sexism, victim blaming, etc, we called our Home Warranty Company and had them assign us a new p

Nussbaumer Plumbing was selected for service from our home warranty on 5/11/2021. They came to look at a leak on 5/15/2021 and said they would need to contact the home warranty before they did any work and that it would take maybe an hour to get approval that day. We called again on Monday 5/24/2021, after not hearing from them for over a week. We were told the technician wasn't there that day and he would handle it tomorrow. Tuesday 5/25/2021, we did not hear back from them. I called again Wednesday morning, and I was told the technician had still not called in to the home warranty for further approval. This company is completely unprofessional and I do not recommend them for anyone. If your home warranty selects them, please do yourself a favor and demand another company.

Nussbaumer Plumbing was called to my house by my home warranty company to evaluate my claim that my hot water heater had gone bad. They came and immediately stated that my water pressure was too high and that is most likely what caused my hot water heater to go bad. They then put a claim into the home warranty company to change the pressure regulator and the hot water heater. The home warranty company then denied the claim for the hot water heater(a mistake on their part which was later fixed) and they then only replaced the pressure regulator. They then left, giving me a quote for $1,200 to replace the hot water heater, also saying the pressure was now correctly regulated down to 60psi. I then later found out, when trying to take a shower, that my pressure was now so low that the water would not make it up to the shower head. Once I got the incorrect claim denial straightened out, the plumbers were called back. I first had them check my water pressure, they found that it was much lower than 60psi and regulated it back up to the correct pressure. This leads me to believe that the pressure was never too high. This second plumber then informs me that the hot water tank is not bad and he will not replace it. So now I am left with a leaky bad water heater that was first assessed as needing replaced. I am unsure how I can believe any of their assessments when one of their plumbers contradicts everything the other plumber said. The home warranty company needs to find a new plumber.

They showed up before the scheduled window, charge $65 to return during the scheduled time.  Showed up, took pictures without even looking at the leaking pipe and left.  No further communication, never fixed the problem or even attempted to.  This seems to be a scam via the home warranty.  Avoid them for any serious problem.

If I could give 0 stars I would. Came out to unclog toilet  which was stopping up shower/ tub and sink. They said they tried to unclog with no avail... charged an additional 240.00 to lift toilet and snake. They stated they'd need to camera to see the problem but would contact the home warranty company to see if approved because mud and roots were in my line. How are mud and roots in the line from the upstairs bathroom but all other water lines in the house were free flowing? Unfortunately I had to leave for work and left them there with my 20 year old who you could tell anything seeing as how he is no plumber himself. They were gone within the next 20 minutes according to my ring camera. This company came thru my home warranty company American Home Shield who I will be dropping soon as well seeing as how they wouldn't cover anything additional after I paid 75.00 service charge and 240.00 to have toilet lifted. So my toilet, shower/tub, and sink are all still clogged. Neither the home warranty or plumbing company fixed anything snd I'm out of 315.00 and in the same situation. I feel like both companies are scams!

Had technicians come out to check a gas leak in my hot water heater. First technician says it the gas control, and that they have to order a part. It takes two weeks. Second technician come back with the part and now says its a different part of the water heater, and now it will take another two weeks to get that part. About a month without hot water because the first technician couldn't debug the issue properly. This is pathetic.

If this sounds like a familiar story to the others, it should.  

Something happening once can be an accident, twice a coincidence, but a third time it's a trend.

We purchased a new house that had some ever-so slightly leaking faucets.  Through the HSA Warranty they sent Nussbaumer out.  In a little over an hour's time they addressed the three issues and handed the family a bill for more than $500.  Ouch.  Called for an itemized bill and they wouldn't give us one.  And now, a few months later, same issues are creeping back up.

Think I'll be calling this group to come back out?  Nope, no way.

Rude and degrading Owner.
Terrible customer service.
At first, I thought Don was a rude technician as he arrived still completing previous job/speaking with a home warranty company.  The previous client called- he spoke with the woman ( I could hear)  for a few seconds and did say he was at another job.  And taking what seemed to be a personal call as well.  Life happens, I get it.
 But since talking to the owner, I see where this lack of customer service stems from.  The tech was trying to go according to the owners wishes/ process. They did not complete any services and will not be hired to complete my project.  
I would not recommend.

Collected money up front!  Melted siding on my home.  Smelled as if the house was on fire  (installing outside faucet). Horrible job!   The owner Todd WILL not return calls or emails has no remorse.  TERRIBLE!   The technician apologized and felt bad,  but nothing from the owner!

Nussbaumer was selected by my home warranty company (American Home Shield - who also suck, BTW) to perform a diagnosis of my leaking water heater. It was very clear that they were instructed to provide any diagnosis that would result in the warranty claim being denied. They claimed that the water heater has been damaged for at least six months, which is verifiably false since I just bought the house and have a home inspection report demonstrating that the water heater worked. They also claimed that I have high water pressure (without listing a value for the pressure). A second opinion showed that my water pressure was fine. These people are incompetent liars, and I recommend that anyone who is assigned to use them through a home warranty company be very careful.

Hired Nussbaumer after they were recommended to us by our home warranty company.  They rushed the job we hired them for and never completely finished it.  When we called to ask them to finish the job, they told us we would have to pay more!  Would not recommend them.

The most crooked company I've ever had the displeasure to deal with.  Took our money and never fixed our hot water tank.  We were without hot water for almost 2weeks, and I truly believe they intended to stretch this out and nickle and dime us. They were also aware that we have an infant in the house!!! It's disgusting that companies like this exist.  We ended up just buying a new tank, and installed it ourselves.
They are unprofessional,  rude, and basically criminal. Wouldn't recommend them to my worst enemy.

Horrendous service. I was assigned to Nussbaumer Plumbing through my home warranty service. They came out twice to repair my toilet that wouldn't drain. The first time the toilet finally drained without them actually doing anything, so they left without snaking it or doing anything else to repair the problem.
Three weeks later I had to call for exactly the same problem. The second time they told me they would have to pull the toilet and charge me $250 to do so. I told them I could pull it myself in five minutes (which I did). They were still sitting in my driveway when I told them the toilet was out, but they refused to do the work because they didn't have time and had already told the home warranty company they couldn't do the work.
I had to call my home warranty company a THIRD time to reschedule a THIRD visit to repair the clog.
Seriously, how many times will they come to my house to clear a clog? Not only is this frustrating for me, but they have to be wasting a ton of their own time and money by not making repairs when they come out...unless this is all a scam and they're just trying to jack up the price by charging ridiculous fees to do a task that takes literally five minutes.
Oh...and while I was on hold with the secretary at the office, I started pulling the toilet. When she came back on the line, I told her I'd be done pulling the toilet in two more minutes and she accused me of LYING because I'd told her it would take five minutes at the start of the call. Clearly, three minutes passed while I was on hold with her.
This was seriously some of the worst customer service I've ever had.

Would not recommend at all. Unless you want a giant hole cut into your ceiling (very sloppy and razor marks cut 6 inches past the hole) and for them to not do moisture tests or run cameras into your pipes. Their solution is let's just cut a giant hole into your ceiling and say nothing is wrong even tho they did no other testing...... Make a complaint to their office and they don't even call. Terrible customer service beyond review. I even sent a complaint to America home shield. Beware!

TERRIBLE SERVICE‼ APRIL NUSSBAUMER and her associate I spoke with today are the epitome of unprofessional! You all are in need of serious training on how to handle frustrated customers. Raising your voice at a customer?! My husband and I have waited almost two weeks since you've been to our home to look at our toilet. We were incredibly patient and understanding. If I could give zero stars, I would. Utterly ridiculous. I didn't even receive an apology for the inconvenience until I told APRIL THE OWNER that I should've received one. She then gave me a very forced apology that was less than genuine. I was only ever met with aggression. Thank you for telling me I was being recorded illegally. Expect a call regarding that.

Nussbaumer was sent out through home warranty company.  They did not fix the issue and we are not able to get them to come back and fix it.  when we finally got ahold of them they put me on hold for over an hour and hung up.  I would not recommend dealing with them.

STAY FAR AWAY!!! Our home warranty company cannot reach ANYONE at this business.  We have not been able to reach a person either.  They sent out a crew to replace a broken/leaking water heater.  We were told that they could replace the water heater the same day and we gave them the details of our unit.  The crew was given the wrong unit info.  Then they said that they just diagnose the issue and report back to the warranty company, and they never contacted or warranty company to submit a work order.  And finally, the out-of-pocket costs were much higher than what I can buy at Home Depot... he said that the covered parts (hot water tank only) will total over twice the amount they cost for the warranty company!  

TERRIBLE communication!!!  STAY AWAY!!!

I would give these people a 0 if possible. definitely scam workers. They were assigned via AHS my warranty company because my drains needed snaked. charged me $500 to remove my toilet and allegedly cleared the issue. That night I had even more dirt and debris coming up from my tub drain. I reached out and was advised they can't guarantee that  snaking the drain will be effective and said they would come back and try again for $500. Be Aware. Terrible and unethical company. They left my
home after less than an hour of work.  I had a different service provider come in and spend a few hours making sure the issue was cleared for a fraction of the cost and haven't had an issue since. The reviews are true. These people are awful.

Trash company, trash scammer family. Stay away at all costs. As with most in these reviews, was contracted through HSA home warranty.

Had a shower pipe leaking, and they come out and start hammering holes in the wall to find the leak. They get to the plank of wood that keeps the shower arm in place and say: We don't have the tools to cut through wood, and it will be extra. They claim they will get a quote and have it back to me in the next day or two. They disappear, and all the while I have a 1'x2' hole in my bedroom wall and no shower. I call back 6 days later and they claim it will be $350 to just cut through the piece of wood, and that it won't be covered by my insurance.

Weird behavior, honestly. I called a company that is an actual plumbing company, and not a grift to collect home warranty money, and they came out and replaced a cracked shower arm for the price these bozos claimed they'd need to cut through the plank of wood. They didn't even need to use the hole that was created by Nusscammer & family, and replaced the shower arm through the shower. They found the issue and replaced the broken shower arm in under an hour, and never would have had to created a hole. I mentioned the name of Nussbaumer to the actual plumber, and they chuckled, recognizing the name and the BS they pull.

FYI, the wife has a TikTok account called 'wifeofaplumber' where they flaunt their scam money and live above their means, pretending to be real working people.

Between being derogatory and harassing me on the phone, I have no idea how they are still in business. I wish I would have read the other reviews sooner. Unfortunately like the others, the home warranty service company scheduled them for me. During the 5 hour (8 am - 1 pm) window they give you to show up, they called when I was presenting on a conference call. Then they called me back 6 times in the matter of 9 minutes. When I was completed with my call 20 minutes later, I returned the call immediately. The secretary said I had to reschedule because the plumber is no longer available. THEN... the actual plumber called me directly to tell me I was an 'unpleasant' according to his secretary and proceeded to harass me. I got to the point where I just hung up on him. How can they give you a 5 hour window that I need to adhere to, but I can not get 20 extra minutes. I would not recommend calling this company directly or if your home warranty service company schedules them.

Do not use Nassbaumer! They are terrible company preying on families with home warranties. They quoted me $750 to make access to my piping, which was not covered by the warranty. If you have American Home Warranty like me, request RDN Plumbing. RDN came the same day, and fixed the issue for $125. Nassbaumer does not deserve to have a contract with American Home Warranty, and should feel guilty for being awful people.

Really wish I could give them no stars. Called HSA Home Warranty for a clogged kitchen sink. They dispatched Nussbaumer Plumbing. I had used them before and felt OK about it. They arrived prior to my getting home from work, which was fine since my adult son was home. They parked across the driveway, preventing me from using my driveway, even though I have a huge amount of curbside parking. I thought that was rude and poor customer service. Anyway, they got into the house and started under the sink. I arrived home and they started complaining to one another about always getting the big jobs at the end of the day. It's a clogged kitchen sink, how big can that be? I was about to find out. They made a great show of trying to snake the clog with no success. They then tell me that my plumbing has been installed incorrectly because the snake ended up coiling in the garbage disposal. Then they discovered a huge leak under my sink which I hadn't ever noticed before. They then proceeded to attempt fixing the leak. They had to fix the leak before they could unclog the drain because if they ran the water to assess the drain, I would have water damage. But wait, it gets better. This plumbing was installed improperly as well because of the angle of it, the piece they were going to repair it with crossthreaded on the plastic pipe and broke it. They said they weren't going to be able to fix it until they called the home warranty company because it was going to involve opening walls. They left. Then I started thinking about the last time they were dispatch to my house for a leaky faucet. That wasn't covered by the home warranty company because my pressure regulator was broken and damaged the faucet with high water pressure. I was beginning to see a pattern.

Received an email from the home warranty company saying the plumber reported to them that the plumbing was improperly installed (40 years ago) and that my repairs would not be covered by my warranty.

I called Nussbaumer and spoke with the secretary. I told her the crew reported to HAS that my umbing was improperly installed and would not be covered. She said she didn't have any paperwork on that and would have to call the crew to find out when they could come out to give me an estimate to repair this. They know what needs to be done. Why do they have to come out again to spec it? I was really beginning to realize they were scamming me...

I called another plumber I had used several times, that is no longer an HSA contractor. I explained my problem and what the other plumber had done. She guessed the name of the plumbing company. She said they get so many calls for 2nd opinions after Nussbaumer has made an appearance. She got me on the schedule for later today. Fingers crossed that it can be resolved tonight.

Shortly after, Nussbaumer called me back to schedule an appointment for an estimate. I told them that I will no longer be doing business with them, now or anytime in the future.

Oh and BTW...I'll be contacting the BBB and looking into canceling my HSA warranty.

Would not recommend this company. Told us that the job would be simple and easy to fix. After a couple of days the  home warranty denied the claim, as technician said this issue was not normal wear and tear. It took them 2 days to even provide diagnosis to home warranty company, all this time water was leaking all over my basement. I should have read the reviews before allowing them to come to my home. Never again.

Nussbaumer Plumbing were assigned through my AHS Warranty Contract for a job that was done to unclog my 2nd floor vanity sink on 10/10/22.  The 2 plumbers that was here - Bob/Jordan decided to  recklessly dump the waste that they pulled from the vanity sink which even including metal parts and dumped them directly into my vintage toilet. (why would
a plumber do that)?

This thoughtless act of the plumbers resulted in not only clogging that vintage toilet, but my whole sewage line right into the basement bathroom toilet which also overflowed a day later.  I called their offices at 4:46pm to discuss having someone come out to take care of it, since i now had no toilets NOT working in my home.. and when they heard what i said, someone hung the phone directly up on me in Their office.

With no other recourse, i had to call another company - Rotor Rooter that thankfully were able to come out on short notice to not only repair the damage that Nussbaumer had done to my 2 toilets and sewer lines.. The team from Roto-Rooter worked tirelessly for at least 4 hrs to snake out and clear the sewer line but to unclog and save my vintage toilet that was jammed with dirt, waste and broken pipe pieces from the waste that was poured down there from the Nussbaumer plumbers, thankfully they were also able to snake and actually save the newer toilet downstairs as well.

I had to pay a substantial amount of monies for their services - $660.30, plus tip to Roto Rooter company for their much needed services due to the negligence of the plumbers at Nussbaumer.  I was happy to do it, cause i was treated fairly, and the work was well worth the price i had to pay to fix Nussbaumer's mistakes.  Almost makes you wonder if it was done with intent...I would not recommend this company to even change a lightbulb.  Please steer clear of this company.

I was fortunate to receive prompt and expert repair services from the Todd and Vinnie this past week! My faucet was not working as designed and Todd quickly troubleshot the issue and Vinnie made quick adjustments to get us working again! Todd is extremely knowledgeable and provided great insight on the root cause of the issue. The services rendered by this dynamic team were exceptional! I highly recommend their services for all your plumbing needs. Thanks again!

American Home Warranty Shield Scammers.  They came out for a gas leak, cut open my ceiling and then left saying they didn't have the right replacement gas line with them.  Now 2 1/2 months later they refuse to come back stating there need to be significant Code work done that would be at my expense.  I call once to twice a week and get no reply.

Stay Away.

Home warranty scammers. Sent out by American Home Shield to fix an issue with our hot water. They said we'd need to re-do all of our piping.

Got a second opinion, replaced the water heater out of pocket and issue completely resolved.

So frustrating because the water heater should have been covered by our home warranty, but because Nussbaumer is a scam, they didn't diagnose it correctly, so we had to pay out of pocket. Never again!

I wish I had seen these reviews before my home warranty company sent these guys out.  It's like reading my own review over and over because I had the same experience as so many people.

WORST CUSTOMER EXPERIENCE EVER.  Nussbaumer was contracted by our home warranty company to fix a leak in our (working) toilet.  They came out, looked at it, said they would try to fix it.  They tried, failed and left.  The toilet worked before they came; they left us with a NON-working toilet and said they would reach out with next steps after they talk to the home warranty company.  That night, we find out from the home warranty company that the toilet isn't covered.  That was the end of Nussbaumer trying to help us.  They dodged calls; gave absolutely no hope of next steps.  Threw away the parts from our original toilet.  After MANY calls trying to get a hold of someone who could help, we were told to stop wasting their time.

If you want your fixture left in worse condition than when you contacted a repairman, then these are your guys! If they just tried to work with us, help us, or even quote a new toilet or give us any recourse, then my review would be better.  Instead, they wasted our time and left us frustrated and disappointed.  AWFUL.

Man, I really hate giving bad reviews. They showed up as a service provider through my Home Warranty Company. I asked for a price quote on an additional service that is pretty basic work for a plumber and was quoted an off the cuff fee that was wayyy higher than anyone has quoted me since. When I asked him his hourly rate he refused to tell me and tried to justify it by saying that it would take a long time and that 6 pvc pice pieces and a strainer for the sink would cost $200. Be careful with these guys.

I have quite a few Yelp reviews and this is the first ever that I have had to leave a 1 star which shows you I don't take rating a company like this lightly.

I was contracted to use Nussbaumer through my home warranty company. I received a call from their office and set up an appointment time. Unfortunately, I had an emergency that day and had to cancel the appointment. I was told that before the appointment, I would be given a notification when the service tech was on their way. I hadn't received a call yet so I knew the driver wasn't on his way and called to cancel. The phone rang and rang with no answer or voicemail. I then went and cancelled with my home warranty company as well. Shortly after that at 3:59pm, I received a text confirming my appointment and saying driver would be their between 3:30-5:00pm (after I had already cancelled and 30 minutes after the time they listed in the text). I responded back to cancel again. They then sent another text saying driver was en route. I tried calling the office again and the woman I spoke to said their driver was en route. I told her I tried to cancel due to an emergency numerous times prior to him heading to my home. She said she would instruct him not to go. He then still went and took pictures of the outside of my home and requested to be paid by my warranty company for 'Service being completed'. In what world does driving to someone's house after you have been instructed not to and taking a picture of the house constitute completing a service?! Ridiculous and very unprofessional. I would not recommend using them as you can see from numerous other reviews that they charge when they don't even do the services they claim they do.

Excellent work and very reasonable. They installed a new water heater and fixed a botched job by RotoRooter. Friendly and quick! I would hire them again!

This company is terrible. I contacted American Home Shield for a stoppage in my garage. I explained the both AHS and Nussbaumer that we already had a plumber come out and diagnosed the problem as a broken pipe. They ran a snake in the drain left a mess and told me they needed a camera test to see what the problem was and said it's not covered by my warranty it's $250. I called AHS for three weeks asking if they sent in the paper work. They didn't. When they finally sent in the paper work they lied and said the camera was needed because they pulled out mud and roots. Which was a total lie I was standing there the whole time and all that came up was part of the old pipe ( which the first plumber did as well and made his diagnosis). This company is terrible and I wish I could give zero stars.

Basement drain was backing up with sewage which was not able to make it to septic tank.  My home owners warranty connected me to these guys, I was able to get a next day appt less than 24 hours after my call. They arrived Sat morning,  they snaked the drain and it seemed to unclog. So I am very pleased.

I gave them 1 star only because there is not an option for 0.
They were sent out to me by my home warranty company to replace my hot water tank. The guy took some notes, then when he was done, told me it did need replaced and he would give the warranty company the information. He then told me there would be $700-800 out of pocket for modifications. Modifications he said to the water lines and gas line. I had already been told previously that it would cost around $1500 to replace. So, I asked how much the tank was, he said $2300. He was telling me that it would cost $3000 to replace my 75 gallon tank. Absolutely insane, especially when I called them myself to get a ballpark price to replace and they told me on the phone $1500-1600. Which is what I paid with another another company. And, by the way, the $700 modifications? The guy cut one pipe, added a coupler, cut the other pipe, added 2 elbows to the tank. Took him about 20 minutes tops. I guess Nussbaumer considers that $700 in modifications. Don't ever let this company come to fix anything through a home warranty. Be sure to request someone else.

This is Jake I called Nussbaumer to repair a leak in my Laundry Area area perhaps, the leak was leaking down the main stack.

My kitchen sink is above the Laundry area however, the technicians came to my house to tell me the leak was coming from my 3rd floor bath tub. The technicians also told me to purchase some splash guards and install them on your bath tub.  I was dumb founded because I don't have any problematic areas in my 3rd flr bathroom for water to escape down into my laundry area.

Technicians charged me a $700 access fee then, the technicians cut 3 large holes in my main bathroom wall. Then they cut and installed PCV pipe into the main stack unnecessarily.

After they completed the job, the water was still leaking in my laundry area. My mother was washing dishes the same day the work fleas performed, while she had the water running that's when I knew the issue was coming from the kitchen sink.

I called Nussbaumer and they wanted to charge me a additional  $380 for another access fee for a problem they never fixed.  I called a real plumber and they went directly to the kitchen sink and they discovered a crack in my pipes and made the repair. After they made the repair they did a test run and the leaked stopped.
All Nussbaumer had to do was go to my kitchen sink and run water to notice the leak going into my laundry area. Instead the techs made 3 large holes into my bathroom to cut into my main stack which never fixed my problem.
Everyone I never knew this company had such poor ratings because HSA sent Nussbaumer. Here is a Tip, do research on the contractors that your home warranty send out to your home before allowing them to perform a job.

Never again: five years ago I had a hot water tank installed by this company. This spring the plastic release valve went, causing $6k in water damage. They then came to my house to fix it. Now I have a new water pressure problem. To add insult to injury, when I call into to inquire about what may be causing this new problem (to troubleshoot), they do not call me back. On 3rd instance trying to get someone to respond the person answering the phone was incredibly rude and not helpful. She was accusatory. I only have two logged calls. Why didn't you call this in earlier? If we come and we determine this not to be an issue we caused, we will charge you. Where's the accountability? Avoid these people--it will just cost you more in the long-run.

Will never use them again. Like others, i was accused at yelling at the secretary and then Todd got on the phone and yelled at me. I was only explaining my concern for a leak that has been going on for a week. I was not by any means yelling. Todd is so disrespectful and I am still waiting for my leak to be fixed after a week of nonstop dripping in my basement. They have been to my property twice already and have done nothing. They wanted To charge me $600 to remove a piece of wood. What a joke. Horrible company and the owner is a jerk. Will never use a home warranty again- HSA or these sorry excuses for plumbers AGAIN. Reporting to The Better Business Bureau.

Another company J&A plumbing South Park came out today and fixed the problem TODAY. Imagine that.

This company provides me service of fixing why no water comes out from the shower head assigned by home warranty in Pittsburgh. 2 techs arravied around 12PM and 2 hours late the appointment at 10:30AM. first thing they did was collecting money otherwise they will not fix the plumbing and without any sorry for the late,   they digged a hole on the wall and keep it as is without any covering,  they did not test their fixture and left  in a rush. When I   called them within 5 minutes when since left  the building,no one picked up the phone, I called their office 724 540 1043 and no answers in that day. Next Monday, I called the office number again and the lady told me I should have another claim to check the fixture and hang off the call when I asked why.  Very mean! This company provides the worst service ever ! their service made me crazy and sleepless for thire very rude behavior. I would give  them -100K if their was a nagative scoring

I wouldn't recommend this company to my enemies. We have American Home Shield home warranty, and our water tank went bad. We contacted AHS who contracted Nussbaumer Plumbing to replace our water heater with a new, equivalent water heater. The problem was these plumbers used car salesmanship tactics the moment they stepped in our house by claiming our Water Heater Expansion is not covered by warranty. Okay, not a big deal so I asked how much would this Expansion tank be with labor? Nussbaumer guys said between $500-$600, and my mind was blown. You can goto Home Depot or Lowes and pick up this new expansion tank part for $30-$40. I got in an argument with these two shady plumbers and they packed up their new water heater and left the job without doing any work or replacing my broken water heater. My next stop is BBB for a negative report.

They put in a new gas line and removed the old one, installed a new garbage disposal then ran a water line to my ice maker.. I was very happy every step of the way from the very nice young lady who called to set up the appointment to the day the work was to be done,, he was on time and did a very professional job, I will definitely be using them again because of the fast, friendly service and the affordability

We had stoppage in our mainline and our home warranty company works with Nussbaumer. The plumbers were kind, on time, and left everything better than it was when they arrived. They were extremely patient, took their time and worked hard. Highly Recommend this company!

I highly recommend Nussbaumer Plumbing. The plumber was quick to respond and not only did he fix the problem that he came out for but went above and beyond to fix not one but two additional issues that he noticed at no additional cost. I am so appreciative of their service and I highly recommend Nussbaumer Plumbing to anyone in need of plumbing service. Thank you so much!

Was sent by AHS for sewage overflow in my storage area. Worded the problem as if it was outside my house so AHS would deny it and called asking did I want it snaked for $360. I was also told
It wasn't sewage in my basement it was water from outside . 2nd opinion confirmed it was both and needed to get access to my drain .  Bottom line is I need new sewage drain after camera and Hydrojet confirmed it but Nussbaumer tried to overcharge me to snake outside when the problem is inside .  AHS has been told to never dispatch them to my house again.  I wish I would have looked and seen the horrible reviews and the F they have with the BBB.  Don't USE them .

Had the same issue as an earlier posting.  We have a home warranty service.  These idiots showed up, and one of them proceeded to explain to the other one how to write up the issue so that WE would have to pay for it, not the home warranty service, since the plumber gets paid more that way! They were rude to my husband, gave him the same I know what I've been doing because I've been doing this a long time song and dance.  Then they told him they were doing him a favor by showing up!

They cut a pipe and left, saying they might be back in about a week.  Then they sent us a bill for almost $500 if we wanted the issue fixed!  In the meantime, we have to keep turning the water off in the basement so it doesn't leak all over, so we have no running water in the house.  We called the home warranty service and lodged a complaint. They sent us a plumber from a different company who said the issue was definitely covered under our home warranty AND wasn't even what the other guy wanted to fix.  Imagine that!  

So, if you want to be insulted and want to pay more than you need to pay for a service you don't really need that won't solve your problem, these guys are for you. If not RUN as fast as you can away from them and hire someone else!

Another home warranty scam. They came out to our house for our broken showers. They said they would have to do major construction and drill holes in our wall and they were waiting for our hsa to approve the job. While waiting they canceled our appointment so we hired a handyman that used a tool to clean the pipes and fixed it in 20 minutes. Then we were charged $100 from the hsa when we received no service.

Let me start by saying that every tech that showed up were really nice and professional. Showed me exactly what was wrong and what they were going to do to fix it.
Made sure I saw everything was good to go.
NOW... The office staff!!! The Office Manager named June is the most unprofessional, unkind, non-compassionate human I have ever spoken to. My appointment was from 2pm-7pm and I was told I was going to get a call at least 15 mins before they arrived.
Well I went to go get my daughter at 1:00 about 30 mins and I get a call at 1:35pm saying  my techs will be there in 5 mins!!  I explained what time my appointment was and she replied that if I wasn't there at 2pm the techs would leave.
I tried to tell her that I had a leak that was ruining my floor. I will admit I was completely emotional, but she was so rude and unprofessional. Well after getting hung up on I called back and got another lady who actually cared, but was still unable to help as I can hear June scream in the background about me.

June then called back yelling at me telling me she was a good person , etc. And that they will not reschedule unless I pay $85!!!!

I reached out to my home warranty company who contacted them and was able to get them to agree to stay at my house until 2:15pm. I arrived at 2:05pm. The job took 10 mins!!

If I could never talk to the office people I'd be ok.

Warranty company uses them. I put an order in for a leaking stack. They did contact quickly and were able to schedule within 2 days. Technician arrived, was told the stack is leaking in the garage. He said the easiest way to try to fix was to replace the wax ring under toilet.

Next day- still leaking and now toilet was making noise due to much pressure  (he used 3 wax rings). Put a recall in through warranty (no charge, due to issue not being fixed).
Again they contacted quickly and scheduled within 2 days.
Technician came out, said oh you were right it's definitely a crack in the stack. Somewhere between upstairs bathroom and kitchen floor, in the wall. You will need to tear the kitchen out and bust wall to give us access. Then call us back and will come fix it.

Within 6 hours I busted wall out to give them access, called home warranty to put a recall in (again no charge because original issue I called for was not fixed). Nussbaumer again called quickly and scheduled for 2 days later.  I waited til night before to remove counter top and sink. Leaving tenant no kitchen and couldn't use bathroom. Nussbaumer , specifically Brianna called AHS warranty company on 4/14/22 (day before appointment) @ 10:49am to cancel the appointment, saying they don't consider it a recall!  THEY DID NOT REACH OUT TO TELL ME THEY WERE CANCELING!!!  OR OFFER FOR ME TO PAY ANOTHER FEE AND KEEP THE APPOINTMENT!! Tenant waited all day on a holiday weekend with no bathroom and no kitchen for this no integrity business to not show up AND also not take responsibility for canceling it and blaming the warranty company for canceling!!!  

No honesty,  no accountability, and no remorse or trying to make it right!.  
Go elsewhere!!!!

The service was great and quick. The workers were great and even educated me. They even gave me great advice. I highly recommend.

I read mixed reviews in relation to home warranty responses through American Home Shield. Bob and Donnie just left after replacing our garbage disposal through an AHS request. They were great! Fast, polite, and replaced the disposal with the exact same one in under 30 minutes. I would call these guys for future plumbing needs!

Todd has been a great help with our plumbing issues. He was honest, upfront, polite, and timely with our repairs. He also gave suggestions to monitor and prevent future damage. Would definitely use again!

This company is horrible and they are complete scam artists. They were sent to our house through our home warranty after our water heater broke. The water heater was 14 years old so it was obvious it just needed replaced. This company tried to add on about $600 of extra services uncovered by the home warranty that were completely unnecessary. After reading about them on the BBB it became clear that they do this to all of their customers especially when they are sent through a home warranty.

We ended up purchasing a new water heater out of pocket and had it installed via other means.

I absolutely DO NOT recommend. If you have a home warranty and submit a claim, I would request that Nussbaumer not be the company they send if possible.

Great experience all around.

Very fair pricing.

Excellent communication throughout.

Would recommend.

Will be using again.

The biggest crooks in the industry.  0 stars.  they came out 5 times with 5 different answers on issue for a leaky faucet, then last time tried to charge me $250 to modify entire plumbing.  extremely rude customer service and crooks.  avoid this company at all costs, or you will regret it.

What a great experience! The waterproofing company we used broke a few pipes and did something bizarre to the water pressure. We contacted American Home Shield and they assigned us to Nussbaumer plumbing. We were able to get an appointment in 3 business days which was wonderful, because the broken pipes were affecting our ability to do laundry.

The plumbers came and fixed it all so easily. No headaches, no beating around the bush, no trying to tell me that AHS didn't cover it, or trying to upsell me on anything - just professional, friendly and competent. Bob and his team were WONDERFUL.

Had an issue last July. Went thru my Home Warranty and it sent these jokers. I had a cracked drainpipe. Jokers sent some idiot named Kevin. He said that the crack was a freeze crack. It couldn't have been because the water was off for the winter and pipes drained. I explained that to the genius. Still said it was a freeze crack. Joker company called and said the job cost would be between $2400 and $3200. I told Joker company that Kevin was, and most likely still, a dolt. Got the job done by a reputable plumber for $260, that included materials; $360 when you add the wasted $100 service fee paid to Jokers. BTW, I had two reputable plumbers, with a combined 65 years experience, say that the crack was indeed NOT a freeze crack. Nussbaumers, Kevin= Total Incompetency.

Beware: this company is in cahoots with American Home Shield. If you have a warranty with AHS they tell you all you have to pay is $125. But that goes to AHS. When I called for my water heater they sent Nussbaumer who charged me an additional $731 for parts to hook up the tank!

Don't believe me, go to the BBB page for Nussbaumer, 80% of the complaints are about warranty work from AHS.

Nussbaumer is not BBB accredited!

They also banged the old tank into every step on the way up. We just painted them a month ago. They said there was nothing they could do!

This guys are biggest crooks ever!! I had American home shield  and they called these guys because I called for a pinhole in copper pipes in my basement . The old guy came and took pictures of this very visible pinhole from where water coming out. I asked him to fix it! He says these copper pipes are old and I need to replace the entire copper pipes in my basement . I said I will get it done later and he needs fix the pipe which is leaking now ! He said he won't !!! And charged $75 for taking pictures!!! Later I called another plumber . they came and fixed it .I got the whole basement copper pipes replacement by them later with third of the price these crooks quoted .. Stay away from these guys ..

I have had Nussbaumer plumber to fix our hot water heater a couple of times (via HWA) and they were wonderful-quickly identified the problem and fixed it.  They are also a pleasure to deal with especially compared with some other vendors we've used through our home warranty. I would definitely use them again for any plumbing need.

Same issue here - connected through American Home Shield home warranty company for a broken faucet. They ordered incorrect part. Apparently 'correct' part came in and said they called me and left a voicemail to schedule the appointment. I missed the voicemail and THEY DID NOT REACH OUT TO TELL ME THEY WERE CANCELING!!!  They cancelled the claim and returned the part without telling me. Told me to call home warranty company. Home warranty company put in a recall. They rejected the recall and will not proceed to fix it unless I pay another $100 fee and open a new claim, although the home warranty company is saying they will pay for the part through a recall and a new claim is not needed. They say claim has to be closed within 30 days - they ordered incorrect part in the first place that prolonged this and never contacted me before 'returning the part'. I've had other companies through home warranty take longer than 30 days with no issue.
Do not use and ask to be connected to a different plumber if connected through home warranty.

We had a wonderful experience with Nussbaumer Plumbing! They responded quickly (within minutes) of placing a request for service via our AHS warranty. Nussbaumer was able to fit us in the schedule within days and fixed our hot water heater the day of our scheduled visit (job was finished within 2 hours!). Todd and Vinnie were both wonderful to work with and Todd took the tine to explain what was wrong and how he would be fixing the problem. We couldn't have been happier with the service. Thank you!!

My home warranty company uses Nussbaumer for plumbing issues. When their tech came to my home, he told me that my pipe leaks were the result of electrolysis and offered a quote to re-pipe my entire house. The place where my electric was grounded near my water meter meets code. If this is truly what was causing such issues, it would be much more well-known and housing codes might be adjusted to provide a different solution. My husband is a union carpenter and he consulted separately with 3 master plumbers who have no skin in the game. They confirmed that this is absolutely not a thing and should cause no issues with leaks.

As a result of this (being kind) misdiagnosis, the entire claim with my home warranty company is under review. Their misdiagnosis may likely cost me quite a bit. I couldn't possibly recommend them considering.

Please save yourself the time and frustration and immediately look elsewhere for plumbing needs.  BBB RATING IS AN F.  I only dealt with this company due to a home warranty contract.  Opened a case in Late Aug beginning of Sept 2021, it's now MID December and still no resolution to this issue (faucet stopped working). They have every excuse in the book and flat out lied about submitting the diagnostics report to the home warranty company for a part that was on backorder...they did NOT.  The secretary working there is incredibly unprofessional, no empathy at all, and in fact, I was accused of yelling at her when I simply stated that it's ridiculous  that I've waited almost 4 months to have a working kitchen faucet when I have 5 kids I'm cooking for.  

** I would hire a completely random person off the street before I ever do business with them again.**

On or about July 8, 2020, my home warranty company sent Nussbaumer Plumbing to repair a leak in my gas line. When their employee came to do the work, I asked if the entire line would need to be replaced, or whether they could thread a new line through the old one. The employee said that no matter what, they would have to replace the entire gas line. After the work was done, the guy from the gas company came to inspect the line. He pointed out to me that there had been an existing plastic pipe, and that the plumber could have threaded the new one through and saved me some money. I gave them the benefit of the doubt and chalked it up to a mistake. The total cost of the work was $4708.00.
Fast forward to July 31, 2021, when a water line inside my house had sprung a leak. Once again, I tried to rely on my home warranty company, which was probably a mistake because once again they sent Nussbaumer Plumbing. The guy they sent looked at the location of the leak, and not at any of the other pipes in the house. His report to the home warranty company said that the leak was not due to normal wear and tear, which caused them to deny my claim for coverage. The pipe was old and had some corrosion, which to me is normal wear and tear. I believe that there is collusion between companies like this and home warranty companies, which I've realized are shady to begin with. The thing that was really egregious, however, was the quote that the plumber wrote. His assessment was that all the pipes in the house needed replaced, for a cost of $6500. I'm not a plumber, but I think it makes sense to look at all the pipes in the house (most were exposed) before making the decision to replace them. I tried to get an explanation as to the report sent to the home warranty company and the outlandish quote, but couldn't get a call back. I had an old semi-retired plumber come out and take a look at the problem. He replaced about a 6-foot section of pipe where the leak was occurring. He took a look at the rest of the pipes and advised that none of them needed to be replaced. Total cost: $275.
Fool me once shame on me, fool me twice... nope, I wouldn't hire these guys again.

Very professional guys who diagnosed and fixed the problem quickly. I never felt like they were trying to gouge me even recommended some cost saving tips for preventing future problems. If you can request Chaz to do the work you will not be sorry!

SCAM ALERT

Let me start by saying I am not the type of person to leave a review with such a heavy allegation, however the way we have been treated by Nussbaumer Plumbing over the last few weeks leaves me with no other options.
We have been using Nussbaumer Plumbing since they were first dispatched to our home four years ago through our warranty company. They were great, seemed honest, and we trusted everything they had to say. So naturally they were our first choice to call with a problem even though we no longer have the warranty.
I feared we had a sewer pipe break somewhere either under our home or in the yard. Our sump pump was going off every time we ran water in the house and it smelled like sewage. We called Nussbaumer, they came out, said, Yes, the pump is filling up with sewage, and said they would have to come back with a camera, a test that would put us back $240. We agreed and had them come back to do the test.
They essentially said they were unable to tell what was going on based on the camera footage, but it appeared as though the camera was stopped right before it went outside. They would have no choice but to jackhammer our basement floor to be able to tell the extent of the damage to the pipe. They couldn't explain why the water was coming back in, but our 'solids' were getting through, but they were assuming it was damaged when our french drain was installed, especially since we have 90 year old pipes.
I had asked them to fill out a form for our insurance company since some of the cost would be covered if the damage was out in the yard. The tech told us he would take the form to his boss to fill out, and they would get back to us with an estimate within a day or so, maybe three.
Since it was a Friday when they were here, I figured Tuesday or Wednesday for the estimate. I called Thursday and spoke with the receptionist. She told me sorry for the delay, keep an eye on my spam folder and the estimate for digging up the basement would be on its way over to me before the end of the day on Friday.
Well, another weekend came and went and I heard nothing. By this time it had become quite clear that Nussbaumer didn't want to do the job, so I decided to call another plumber. The second plumber came out and within 45 minutes had my problem fixed. It was a simple grease clog in our house trap! Nussbaumer Plumbing was literally going to come through and completely destroy my basement, most likely damaging my terracotta pipes in the process, which would then have required them to be replaced.
My husband and I called Tuesday to request to speak with the owner to let him know how we were feeling and request, at the very least, a partial refund. At least enough to cover the cost of the second plumber who we had no choice but to call because we had been ghosted by Todd. We were told by the receptionist we would hear from him by the end of the week, which we figured wouldn't happen. Well, here we are, the end of the week and still haven't heard anything from Todd Nussbaumer.
I am so insanely disappointed, confused and angry. I feel like we have been maliciously scammed out of $300+. I have stuck up for this company on social media posts before. I have recommended them to friends and neighbors. I ignored the slew of bad reviews that I have seen over the last year because they were from warranty customers and it all seemed to be displaced anger. Now I understand. I only hope that Todd wont berate me for this review like he has others who have left him poor reviews, but if that's what happens, then so be it. It's worth it to get the word out about this company's unsavory business practices. Shame on you, Todd Nussbaumer. You should have done the right thing from the beginning and called me back. Even if you didn't want to do the job, all you needed to do was call and say so. And if you knew your techs were wrong, you could have called and said that too. We would have appreciated the honesty. Now I'll make sure everyone is aware of how you conduct your business before they choose to have you come to their home.

I bought a home warranty when we got the new house.  I didn't know the ages of appliances and wanted some protection if things broke immediately. They sent me the worst plumber ever!!
I have never had such a terrible customer service experience as I have had this week with Nussbaumer Plumbing .  I have been yelled at, hung up on, called dumb and still do not have hot water.  First plumber came Monday and fixed the problem. He was a nice kid at least but,  Nope not fixed!  Then different guys from the same company came back a second time Monday, then Wednesday, then yesterday and finally today.  All of them said they fixed it and all of them left and I was still left with the choice of freezing shower, begging family to let me come to their house or just smelling kind of bad.
Today's guy showed up and didn't even know he was supposed to have a water heater with him even though I put a deposit on it yesterday. (Warranty doesn't cover some of the stuff they said I have to have) Then he proceeded to tell me that I was wrong and he didn't have any paperwork.  He called someone, I assume his office, then rolled his eyes and gave me a bunch of shit about having to go back to the shop to get a water heater. Apparently it's my fault he wasn't prepared.  After he came back, he did install the new water heater.  He came upstairs when he was done but had not cleaned anything up and he asked to be paid.  I said I would happily pay when I had hot water as I had been told by four different guys that it was fixed.  He threatened me and said he was going to call the cops for theft if I didn't pay him right that second. Then he told me he'd  just uninstall the water heater and I could have no water!  I was feeling really uncomfortable and asked him to step outside while I called his office.  He Refused! He Stood there all menacing saying he wasn't leaving without me paying him directly.    I called the office and explained that this was the fifth plumber from this company who told me I'd have hot water and I told her I would happily pay over the phone but I wanted a guarantee that it was finally fixed! Is it asking too much to make sure it's fixed before I pay??    She made a snarky comment about how she talked to me earlier in the week to schedule and I just work from home so it really wasn't that big of a deal to not have hot water.  Seriously??  I've still had to take vacation time to deal with this crap.  I went ahead and gave her my credit card info so this threatening dude will leave my house  and am really hoping that I have hot water shortly, but currently, that's still a big Nope.  Is turning someone into the better business bureau a real thing? I have no idea what to do next.  End rant.
NEVER use these unprofessional ass hats

If I could give 0 stars I would. Company came out for a water leak through a light on my first floor. Did minimal investigation and decided I needed to caulk the hardware in a shower over 6 feet away from being directly above the light. I had a friend who is a plumber come caulk it - he spent over 2x the time they did assessing and asserted he was certain the problem was not caulking and that this company just hadn't wanted to do the work to fix the real problem. But since Nussbaumer Plumbing had said if I caulked it and still had a problem, I could call them back within 30 days and they'd come back out, I proceeded with the caulking. Sure enough the problem reoccurred, so I reopened the service request - and have had to do so 5 times. They keep canceling it so that they don't have to come fix it, despite what they promised me at the time of service. And when they cancel it they don't notify me, so I plan my day around them being scheduled to come out, only to have no one show up.
At this point it's beyond 30 days so they're refusing to service it due to the length of time. But my first 3 reopenings of the request were all within 30 days - so they're clearly just trying to game the system and cancel requests until they can get out of doing the work.

This company was sent out to me through my AHS warranty. The technician came to our house only to tell my wife (I was not home) that the repair was not covered through our warranty because it was a pre-existing condition. They gave her an estimate of $450-$800 to replace the pvc pipe that was cracked. After looking up reviews on google and better business bureau for Nussbaumer plumbing, I contacted the warranty service to request a second opinion after finding multiple complaints about them. Another plumbing company came to diagnosis the same problem, except this time the technician called it in through our warranty with no problems. Needless to say, if this companies technicians tell you it's not covered by your home warranty...get a second opinion, it saved me would could have been an $800 out of pocket expense.

They came out once to replace the bolts/was seal on a toilet, and a section of the main stack for the house (a month ago) They replaced the bolts and wax ring, but at no point did they ever tell me the flange that holds the bolts in place was rotted away, so when I had the same problem last weekend, I pulled the toilet myself and found the issue. Disappointed in the performance there, put the stack work they did was good and I would give them another shot if that was the only issue.

In addition, I have called and left messages about other work I need done in the house (3 weeks, and 3 days ago) and I get no response. I wont waste my time again.

With all the glowing reviews of Nussbaumer, I was confident that they were going to do an awesome job on our home. Unfortunately, that simply wasn't the case. If there was a 0 Star option, I would certainly have clicked that.

We called HSA warranty in order to have our basement drains snaked - sewage was slowly backing into our basement. Our technician, who's name is apparently Chaz (not Charlie?), told us that we had concrete or grout in our sewer line, and that we would need to have a camera and possibly the entire basement jacked up in order to have the problem resolved. He informed us that this sort of work costs between $5,000 and $10,000. Chaz also told us that the camera work was not covered by the warranty and nothing would be covered outside of the snaking that he did because it's a problem with the sewer line.

Chaz made the problem 10000x worse - we couldn't flush the toilet, there was feces tracked all through the basement, and no water could be ran without it coming right out of the basement drains. Chaz assured me, though, that all of this was par for the course. His words were: you never know what's gonna happen when you get in there and snake it. In addition, Chaz told me that he broke his steel piece into the drain attempting to snake the drain.  

A couple times during the visit, Chaz went outside to look in what I now know is the main trap. Apparently this is the connection which all the drains in the house lead to. Chaz never put his snake down that drain, only put his snake down the drains in the basement. All together, the visit was about 45-50 minutes.

I believed Chaz 100% and scheduled a camera to come out. They were unable to bring their camera until Thursday - all this happened on a Monday. So, I told them to put me on the schedule, but that I would try to find someone who could come sooner.

I called about 20 local plumbing companies in order to see if anyone could camera the sewer that night. Because Chaz had exacerbated the problem so much, we were unable to flush the toilet or use any water anymore, so I needed someone immediately to help. I called A1 Sewer, who's policy is if we can't unclog it, it's free. So, I figured might as well try 1 more time to unclog, according to Chaz, an impossible drain.

A1 comes, puts their snake down the main trap - the sewer that Chaz spent time looking in, but never put his snake down - and it was unclogged in 1 minute. Literally.

Had we gone forward with Chaz's recommendations, we could be out of upwards $10,000. All for a problem that took 1 minute and $160 to fix.

It is my strong belief that there are so many nice reviews only because people believe the technicians. I encourage anyone working with this company to seek a second opinion. Save yourself thousands.

The appointment system and arrival time, with a phone call & text before arriving was all very professional. I called them out to replace a toilet handle & the arm inside the tank. I've seen the parts online for $10-15 but I was afraid to mess up my landlord's property by trying to fix it myself, and I just didn't have the time anyway. Nussbaumer came out & took care of it efficiently, & then hit me with a bill of $210! For about 15 minutes of work, a very simple job.

I would advise anyone who hires them to get a clear quote before the work. And I would advise Nussbaumer that taking advantage of easy-going people might get you a quick buck for an easy job, but you lose repeat customers who might have relied on your services for 20 years. With that price, I have no choice but to call someone else next time, sorry.

Never ever use Nussbaumer. They have a scam with home warranty companies and deny everything with fake reasons.   They are the first and only plumbers that the warranty company will call. After threatening legal action I got another plumbing company to come out. They are fabulous and magically my claim is covered. Shout out to Jaros plumbing for being timely, honest and just plain great.  NUSSBAUMER needs to be stopped!!!!!

Accomplices in home warranty scams. They were called by American Home Shield due to a drain pipe leak. Attributed 3 inch cast iron drain pipe leak to freeze/thaw/chemical damage, so American Home Shield would deny claim. Quoted $3000-4000 to fix

South Side Plumbing fixed rotted out 50 year old cast iron pipe for $200.

These scammers use people with home warranties. They break items futher and order parts and make customer pay for expedited shipping. They call in modifications that are not covered by warranty so out of pocket charges are ridiculous. They are rude refuse to answer phone or give refund for unused parts paid for. Other LICENSED plumber fixed problem for a third of what they demanded. Hundreds of bad reviews , not accredited with the BBB, flagged by warranty companies yet still trying to take from others. Todd will not take calls but will comment on reviews on Facebook spinning lies! DO NOT TRUST HIM!

I give them only two stars because their professionalism is severely lacking. Two workers came out, and first of all, seemed like they were in a hurry. Secondly, they were not very polite at all, did not explain what their thinking was very well, and I was not confident in letting them break down a wall to fix something that I hadn't even called them in for. I can't speak to their work, because I was so put off, I didn't even let them work on my house.

can i give negative stars? a thousand times over!! absolute worst!! would never recommend this company to my worst enemy!! all of these bad reviews are 100% true. horrible. nothing but a bunch of lying scam artists. they were dispatched to my home from my hsa home warranty company to fix my leaking toilet and did nothing! they couldn't handle a simple job. so now because of the way they reported back to hsa (which has nothing to do with the toilet), i cannot get someone back to repair my issue. they want me to pay out of pocket for a clearly covered issue. what do i even pay for a home warranty for?? nothing but a bunch of bs!! i will be getting a new home warranty company as well. they did nothing to help! do not let these people into your home!!

On 1/21/21 Nussbaumer plumbing came to my house to diagnosis an issue with my Rheem hot water tank.  During this appointment they determined that the tank was leaking from the base and that the tank needed replaced.  Since the tank was under warranty they told me to contact Rheem and schedule a new appointment and they would exchange the tank for a new one that was covered by warranty.  They quoted me $400-$500 for the labor for this replacement.  After contacting Rheem and confirming the tank was covered, I scheduled an appointment with Nussbaumer for 1/25/21 to swap out hot water tanks.  While scheduling the appointment Nussbaumer said that they would take care of removing the old tank and bringing a new one from their stock.  Upon arrival to my house on 1/25/21 they decided to add another $150 charge for old tank removal and another $150 charge for a new expansion tank.  This additional $300 in charges were never discussed during the initial quote or during scheduling for this appointment.  I then called Nussbaumer on 1/26/21 to discuss this billing issue.  During this call, the scheduler stated that she never knew that I would need the old tank removed/new tank delivered or she would have told me about this $150 charge.  However, when I asked why the technicians showed up with the exact tank make/model we needed despite apparently not knowing we needed the new tank, she angrily hung up the phone.

They had 2 opportunities prior to arrival to state all charges that would apply the day of service, yet they failed to do so.  They knew since it was past business hours for most plumbers (645pm) that I would have to go another night without hot water before getting the tank replaced if I chose not to accept their additional charges.  These business practices are unethical in nature and should be changed immediately.

Choice warranty sent these Nussbaumer plumbers out for bathroom leak that could be from wax ring in toilet. Plumber changed wax ring and said there was a 2nd leak and would have to access wall to see it. They claimed there were screws in pipe from cabinets on side of pipe. When they accessed the wall with a 30 by 20 hole ( that took 10 minutes  to  make ) there was no leak. They flushed the toilet 12 times, filled & emptied the tub & ran water in the sink. NO 2ND LEAK HAPPENED. The wax ring was the problem. Plumbers charged me $300 for the hole & told me I had to pay to close hole. They said ONE DAY THE PIPE WAS GOING TO LEAK. It has not leaked weeks later. Owner said if I got 2 other plumbers to say it , was not going to leak in the future, they would reimburse some of my $300. I still must find a contractor to close the hole($200-$300 cost).
IN other words, I will pay $500-$600 for a leak that was not happening. I feel like I was SCAMMED and Choice warranty takes no responsibility for their plumber's actions.

This is my 2nd problem with these Nussbaumer plumbers. Earlier this year, they put a regulator on & had to return because my dishwasher, shower and kitchen sink did not have enough pressure to work correctly.

I should have read the online reviews & I would have requested other plumbers.

do yourself a favor and find someone else. Staff doesn't know their trade, doesn't do work to code. Had to use them with Home Warranty company but now we insist on someone else if at all possible.

Let me start by saying that I hate to write negative reviews. I am a supporter of using local businesses whenever possible. However I experienced very questionable and predatory business practices used by Nussbaumer Plumbing and I would not recommend them for any repairs under a home warranty or otherwise after our interaction.

We moved into a new home two months ago and we discovered that our hot water tank was leaking. After a phone call with the warranty company we determined that the cost of the tank/labor was covered under the warranty (with the understanding that any additional parts or issues would be billed extra by the plumber). Upon arrival Nussbaumer's technicians told us that we would receive a bill for ancillary charges - which we understood - but if they ran into trouble and that it might be as high as $5-600 if there's issues, but we'll get the warranty company to cover as much as possible. I told them that that didn't sound right that charges could get that high, but I was confidently reassured that they just had to make me aware of how much it could be in the event something came up. I should have realized that was the setup.

Nussbaumer's plumbers were in and out of our house in less than an hour and handed us a bill for $610 (the new tank and hour of labor was covered). I was shocked and I asked for a detail of the charges and was told the charges were for bringing plumbing up to code, permits, tank disposal and parts. The technician passed me on to the office where I was looking to obtain an itemized invoice to help me understand the exorbitant charges (neither my wife nor I heard of any difficulties during the one hour install and everything seemed pretty standard). I was told by the office that the charges were the charges, but they offered to connect me to Todd (the owner) directly. I asked to do so and upon explaining to Todd that I was looking for an itemized bill to help me understand how I could be charged $610 for the work that was performed, he became aggressive and told me that he was a 'non-negotiable business man - somebody authorized the charges and I don't have to explain my pricing to you.' He quickly followed up with that if I didn't pay, he'd have his plumbers remove the tank before leaving (I was at work during the installation, and my wife was at our home with our three month old). I felt like I was being held hostage - it made me very uncomfortable to have Todd speak aggressively to me knowing that my wife was home alone with two technicians that refused to leave until we paid his ransom or they'd take the hot water tank. I should have told them to take it back (if I didn't have an infant I would have), but we had been a few days without hot water and we were boiling water to wash bottles and have warm water to bath our child, so we were clearly in a tough spot.

On the phone I told him I was being taken advantage of and if he could itemize his charges to help me understand how it could be so expensive for less than an hour's worth of work (which was covered by the warranty company), I'd be fine paying the amount. He said he'd give me a $30 discount since I seemed unhappy with the service and that I should be angry with the warranty company and not him (how generous of him!). I even followed up with him before writing this review to give him the opportunity to provide to me an explanation of charges and a copy of the permit that he said was filed. Obviously I didn't receive a response...which lead me to write this review (I'm not in the habit of leaving negative reviews, I know we can all have bad days and I like to give people and companies the benefit of the doubt in the majority of cases, but not this one).

To top all of this off, the cold water pipe that connects to our hot water tank started slowly leaking immediately after they left and water was pooling onto the new tank. I called within two hours of the plumbers leaving the house and I was told that it's clearly a separate issue and that they'd be happy to dispatch a technician but it would be a new work order and additional charges (I'm not sure how it was separate, as there was no leak before they did the work). I almost couldn't believe what I heard, but at that point, I wasn't surprised, and I told them I'd deal with it myself.

I can't stress this enough to any perspective customer - get a detailed quote in writing before any work is performed, if they tell you worst case scenario - expect the worst (which is what we got charged for without any evidence that they did anything - I have before and after pictures of the tank, it's clear it was a simple install), and if you have any questions on why you're being charged so much, expect a attack of aggressive tactics and to be talked over on the phone by Todd. I would not recommend Nussbaumer's Plumbing - and would rather still be taking cold showers than to have had to deal with this company.

thank you to Todd snd his team for fixing the leak out of the hot water heater. Todd worked with me and made sure i understood the problem and  made sure i could afford the amount the home warranty didn't cover. His men did clean precise work and respected me and my living space. thank you again