McLoughlin Plumbing Heating & Cooling

I previously wrote a review as I was upset that one of guys did not wear a mask in my  house....

Checked sump pump after major snow storm melt less than a week later( did not go down prior ),to find room wet.It was the new  back up system pipe that had a huge crack and was leaking.Called them  and came out,went out of their way to find new one.It is Christmas eve and are installing it now ,before major storm.
Realise every body can have a bad day and make mistakes ,and at the last visit CLEARLY did! !!!
However I am impessed that they are here promptly ,and have gone out of their way to rectify problem.

DO NOT USE THIS COMPANY!! They are scam artists that think they can overcharge when people are in a bind.

I purchased a home that had a Bradford White 50 Gallon - 40,000 BTU TTW Power Vent Energy Saver Residential Water Heater installed on 4-23-19 by McLoughlin. At the time of writing, the unit is a little over 3 years old and is still covered under Bradford White's 6 year warranty.

I have a Floodstop installed that automatically shut the valve when it sensed water in the pan and contacted McLoughin yesterday to have the tank replaced. I did tell them it wasn't emergent for them to come out last night, and they could come out in the morning. I sent them photos of the unit so they had the model number & serial number for the warranty claim. They finally got back to me at noon today and said they could come out after 3PM today and replace the tank for $1,445. My mother-in-law just had the same situation with a Bradford White water heater a month ago and paid ~$800. I called my regular plumber and he said he could do it for ~$500 to $600 plus ~$100 to get the 6yr warranty back in effect for the new tank . I called McLoughin back and told them their price was too high and they offered to knock $150 off the cost. They're pricing was still SKY high, so I told them to forget about it -- I could go buy a new hot water heater and have it installed for $1,500. I also would advise against Bradford White's, they are not the same quality they used to be. They spend a lot of $$$ on advertising but their product is not the top quality they claim it to be.  

If you want to be ripped off when you have a heating, cooling, plumbing or hot water emergency, call McLoughlin!

They responded quickly but didn't listen to everything I asked for and are extremely overpriced.

I called because we bought a new house and I the AC on the second/third floor wasn't working. I clearly told the office that the AC is on the roof of the second floor and that they would need a ladder to access the roof. I also told them I wanted to have the unit on the first floor checked out.

The repairman showed up with no ladder and was unhappy he had to climb out the third floor window to access the unit upstairs. He told me the office didn't ask him to check the first floor unit, too.

Long story short, the bill was almost $300 before they applied the $50 coupon from online. All of that for them to tell me the AC upstairs wasn't working and needed repairs. He changed a filter and noted one repair from the old company's service log on the unit. The $79 diagnostic fee is just for them to show up. Not for them to do any work...  

The serviceman was friendly and knowledgeable but this is way overpriced.

Will be doing business elsewhere. For $79 to show up, bring a ladder!

Heating boiler and hot water heater was replaced.  We have used McLoughlin Plumbing for 44 years.  Still great work!  Clean job and beautiful to look at the new unit is working fine!  Jim, the supervisor and Rick and Dan worked as a team and did a wonderful job.

I have been a long time comfort member of McLoughlin Plumbing. I just used them to do a lot of my house renovation work.

Today I had someone come out for a routine check. They said I had an old capacitor (that I didn't even need to replace, but I did to be conservative). I looked up the price of the piece on Amazon and other websites and it cost $60. It took 20 mins to put in the piece.

They charged me $360!!! Ridiculous markup. For a 20 minute piece of work.

Coming from a long time customer. DO NOT USE THEM. Unless you like the feeling of being taken to the bank.

Charged me for something they don't even fix. I was specific in my request about the service of my grinder/sewer ejector pump when speaking to the receptionist...After arriving at my property they then wanted to subcontract work out...I should have known better not to use someone that wants to charge just for a visit! Personally, I Would not recommend nor refer anyone to this company!

Update:
After dispute of my claim I received an email that I would not be charged. The service man that did show up was very professional and seemed knowledgeable, but think they could have better processes in place to make sure they have a better understanding of the customers problem and that it gets relayed to the service tech properly. Satisfied with the result but will follow my regular plumbers advice Steven Rickers Plumbing out of Glenmoore PA (Chester County) from now on.

These folks are expensive and ripoff artists. Moved to a new house after thirty years and these folks had installed the systems. Many problems with their poor installation--immediately asked for a $775 annual service contract the first time they showed up and then discover it actually covers only two basic visits that should not cost anywhere near this much--had great experience with Walter Dwyer in my old house with similar systems where a significant repair in an emergency visit was done for less than $300. Meanwhile, the air conditioning system McLoughlin installed seems to have many consistent problems--very very done with them--avoid!

If you want a heating and cooling company to go the extra mile for you then McLoughlin is  the company for you! Our air-conditioning broke down yesterday in 90° heat and we were desperate to find someone who could fix it right away. Rob McLoughlin assured us that he could solve the problem but he didn't even start the project until 3 PM and finally left at 7:30 PM after spending half the time outside in the rain putting in a new system. Not only was he here yesterday until 7:30 PM but he also tried to band-aid the situation on Labor Day in hopes that we wouldn't  have to buy a new system until next spring. It is a family business who takes pride in keeping their customers happy at all cost. Rob proved that very much with his prompt and wonderful service!

We just had a gas leak (existing old lines) and of course called McLoughlin. They came out on a Sunday and confirmed the leak. The next day they sent two plumbers who located two small leaks (had to put compressed air through the lines in order to find them). Once found they replaced the leaking lines and our house is once again safe!

Assume that any plumber can do the work.  But getting them to return a call and show up has been a challenge.  McLoughlin, they answer the phone, commit to a time and show up when they say.  They were running late so called to explain (no complaint here about that....if a plumber was at my house and ran into  something unexpected I would be upset if they left mid job to be on time for their next appointment.  Wouldn't you?) As I expected the job was simple which the guy (Bob) could have done blindfolded - nothing unexpected, so all was good.
The differentiator here was that their plan seems to be based on the idea that the person they send represents the Company.  Bob, was a good guy and very did a good job of explaining the repair (replacing a pressure reducing valve), what the valve did, expected life of the valve, and the effect of the bad valve on my homes plumbing.  Plus all of the standard stuff like warranty and so one.  He also reviewed pricing before the job for my approval.  Post job he summarized what he did, showed me the job and inspected everything with me before I signed off.  Good plan and excellent job by Bob.  Good example of hiring the right people and the idea that the person you send does more than just complete a task.  They represent you and how they do that makes , or breaks, your business.  Again, good job and thanks.

I called McLoughlin to get a quote for an annual Heater Service. At this time I was informed that they do not give quotes over the phone, and that I would need to setup an appointment to have someone come out and give me a quote. I thought that this was odd for such a standard job, but I went ahead and started to setup this appointment.

It was then that I was informed that it would cost me $75 just to have someone come out and give me a quote. This fee was non-refundable and could not be applied to the actual service...which I could not find the cost of unless I paid the $75 fee.

Needless to say, I called a competitor who instantly gave me a quote over the phone and scheduled someone to come out and perform the job the next day. No extra fees necessary.

I really wanted to support a local business in my area, but this one made it too difficult for me.

Their service was excellent from the start. Jim Rafferty came out to our house multiple times to take measurements, come up with a thoughtful plan and estimate, and he answered all of my questions and explained everything. He was incredibly knowledgeable and broke it down so that I understood the project I was about to embark on. They began work immediately and were efficient, professional, thorough and did all they set out to do and more. In their installation of an HVAC system, they used high quality products, got all the tubing and parts needed into the house with minimal intrusion, even got the condenser to sit at the back of our house, and got tubing and diffusers out to everywhere we needed. They cleaned everything thoroughly and worked quickly. I continued to text Jim questions throughout the process and he was always kind and quickly responsive. It was a pleasure to work with them, I plan to use them for our future needs and highly recommend them.

Called to have someone come out and look at my AC unit.  Spoke with Janice who told me they could have someone out that day after 1.  I left early from work to make sure I was home on time.  Got a phone call at 2:30 from Janice telling me they couldn't get anyone out and that they could come the next day.  Her reasoning was that she never said they were definitely coming that day but that they might be able to come after 1.  Who runs a business scheduling appointments on we might be there?  Complete waste of time.  If you decided to use this company I suggest being very clear with Janice on the time and your expectations.

I've used McLoughlin for 3+ years for both AC and Heating maintenance.  The technicians are always professional and knowledgeable.  I would highly recommend joining the Comfort Club!  Thanks Mark for your Service today!

They might be good at what they are doing, but they are definitely very expensive in my experience and didn't get anything fixed on my AC and heating even after spending over $1500. They are very transparent in terms of pricing, every item has a fixed price, so you do know how much you are getting into, then they tell you if you have maintenance contract with them, they will give you 15% discount on all the items, so it sounds like you saved a lot by getting the maintenance contract, since you end up paying the same amount, but at least get the annual maintenance covered. But that's about all the plus side and it stops right there. The down side now, every item is at least twice or three times more expensive than other companies, and for any service call, even if you end up not having them done anything, you are over $250 out of pocket. Of course they say if you end up using them for the repair, they will waive the diagnostic charge, but other companies don't even charge that! Any maybe it was just my bad luck, the tech who came out to my house upsold everything, for a simple problem, he quoted me over $1200 on the spot, with an optional plan of over $2600. I was very suspicious about the claim and quote and stopped my loss by paying the $250 trip/ diagnostic charge. Then I called another company, the tech had similar diagnosis, but worked above and beyond to provide a much simpler solution, got everything fixed within an hour after driving out to purchase a part, then set me up for an annual service contract for $259 which covered this repair, future part and labor for any repair and one annual maintenance. So $250 for nothing to be done vs $259 for peace of mind for the whole year, I know to whom I will take my business to in the future.

I recently purchased a home with a-McLoughlin-installed system.  They came out for a routine maintenance check and I was very impressed with my technician's timeliness, cleanliness, and professionalism.  He fully explained what he was doing and always checked with me before performing any additional procedures.  At the end, my invoice  clearly documented what was done and the price for each service.

I understand why this company has been in business for 50 years.  My 15 yr gas furnace decided to quit on the coldest day of the year.  I asked my neighbor who he used and he referred me to McLoughlin. I called and they were very professional and efficient from the start. Fortunately for me, they were able to come out later that same day. The Technician was very courteous, and helpful. He explained the problem, and provided up front pricing on what it was going to cost to repair. I decided to go ahead with the repair, and I'm happy I did. I had heat before dinner time, and you couldn't even tell I had a technician in my home. Not even a single foot print was left. Thank you for such great service, and the respect you showed my home. I will continue to recommend you to everyone I know.   5 Stars.

We needed to change the A/C and furnace in our just bought 2600 ft house.

We got estimates from four companies. McLoughlin was competitive (not the cheapest but close) but we went with them because we trusted their assessment the most.  Everyone had their own measurements and load calculations and we got quotes for systems ranging between 3 and 5 tons, McLoughlin seemed the most professional and trustworthy (they came in with 4).

Chris S. was our main contact and he was great. Answered multiple questions between giving the estimate and us making a decision (took us a month).

They then scheduled us and did the job in just over 2 days.  The even cleaned up after themselves and did everything as promised. Very cordial service throughout, from the person picking up the phone to the crew that came in.

They left a few very minor issues unfinished (forgot to take a hose with them, install frame for thermostat) but promptly came to take care of these upon sending an email to them.

Oh yes, and the new system works great.  I will certainly service our systems with them and recommend them to friends.

I recently had two hot water heaters installed at my home. The workmanship was awesome. The price was extremely fair. The workman were very professional. We never knew they were in the house. McLoughlin was excellent.

Well, I just experienced a real wow from McLoughlin PHC. They are on time, extremely pleasant and helpful answering my questions, did the job they said they would do and were extremely efficient about it. Oh, and they left my house just as clean as it was before they came. Five stars - now I will never call anyone else.

My kitchen sink was clogged so I called McLoughlin.  Their technician came out and tried to address the problem.  He spent about an hour snaking the drain which improved the clog, but did not fix it.  This cost me $300!!!  Before he left he ran the water for about 5 minutes and the sink drained.  I am not a plumber, so I figured it was good to go.  About an hour after he left, the sink, for whatever reason, was in the same condition it was before he came out (and we did not put anything down it after he apparently fixed it.  After all we had just spent $300.  Why would we dare put something down the drain besides water after spending that amount of money?).  I called Mcloughlin and explained to them that it was still not draining properly, and they told me that in order for them to come back out, and do the same thing, it would cost me an additional $300.  Thanks for nothing Mr. McLoughlin, you lost a customer and I will be spreading the word that your company sucks.  We ended up calling another plumber through a friend's referral, and he had the problem fixed in no time.