Cost A F & Sons

I was given this company through my home warranty policy. We were having water backing up into our garage and laundry room when a large amount of water such as a shower or a load of laundry was done. I read the posted reviews of this company and panicked. I have had extremely horrible experiences with previous companies for other things through this home warranty and was very worried. I would have given them five stars but I called at 8:00 am to see where we were on the list so I could be prepared, have the dogs up, ect. She said we were the first call and he would be leaving out soon. Our appointment was between 9:00-12:00, he showed up at 11:55 am. He was here about 20 minutes, got the clog out and left. All's good now so I would say don't panic, they will get the job done .... Just in their own sweet time. I am adding an update I did not realize until after I wrote my review, I am disappointed he did not clean up the mess left behind from him clearing out the drain. I now have dried raw sewage mess on my garage floor that I have to scrape up and throw away. I am dropping them to three stars for this.

Not a one star review based on bias - this company is very unreliable and unprofessional.
Originally called for a dye test only to be told they're busy and scheduled for the following week.
That day came, and midway through the day I called to make sure they were coming and was told not to worry that we were on the schedule.
The end of the day came, and I called again; was told they'd call me in a few minutes, and called back haphazardly to say their guy was in an accident.  Doubt it - but told them i'd give them another shot, and we agreed for two days after.  The next day someone called me to let them know they couldn't come today, but I told them there was a mistake, and they're supposed to come yesterday and please double check.
Again they called me back and said 8:30am, the next day.  Nobody came, nobody called.
Don't waste your time.

Stack blew out in the rental apartment.  Mr Cost was knowledgeable and quick on the phone, sent his plumber Joshua right away.  Joshua did an excellent, timely job and cut out the rotten pipe, and went above and beyond helping the downstairs tenant clean up... Four stars for certain!

I needed to have two ball valves installed on my main.  I had the water company shut off my water in the morning and told them I needed to have the work completed by 1.

Told they would be coming around 11:30.  Called at 12:30 when no one came and I was told they had a window from 11:30-1.  At 12:55 I had to cancel because I had to turn my water back on.

Real simple.  Say when you are going to show up or I'll take my business elsewhere.

We were sent Cost & Sons through our home warranty back and 2019, which we inherited a plethora of plumbing issues (Bad wax seals on 3 toilets, seized shut off valves, broken shower/tub diverter valves, leaking shower drain, cracked outdoor faucet, etc).

We mainly dealt with Josh and he was fantastic, we had two other that came out, one of which was unpleasant but both Josh and the other said no one likes him lol.

Josh worked with us and we purchased all new toilets since they had to come up anyway for the wax seals. He aloud me to demo the wall and set up the plumbing to add a shower to a bath tub that didn't have one. They definitely saved us a lot of out of pocket expenses and I have zero complaints.

If I could rate zero stars I would. Our furnace is broken and only working intermittently. It is freezing cold outside with temperatures around 20 degrees at night. It is only going to get colder. We called our home warranty company and they had Cost AF & Sons company sent a technician to come and look at it. This ran us our 100 fee just to have them look. The technician stated there were some parts that needed replaced and they would put them on order and be calling us back to fix it within a week. We saw the tech write the report about the parts that needed to be ordered right in front of us. It has been over a week and my husband has been calling every other day. Their staff would indicate they would call back, but never would. We finally got a hold of someone, and asked when they would be returning with the parts and they said they have nothing written down on file regarding our furnace and we need to file a new claim with the warranty. They are acting like the whole first visit never happened. So now if we do as they say and file another claim we will be starting from scratch, out another 100, and weeks or more without heat in our home. Please do not use this company. If your insurance requests that you do, request someone different. It is too cold and your health, family and home is too important to deal with unprofessional people and a disorganized disinterested business. Do yourself a favor and go elsewhere.

These are the best plumbers. Their staff are aware of your needs and how emergencies are emergencies. They understand when it comes to maintaining your either for remodeling or maintenance of equipment the customer is the number one priority. The employees are considerate when they come into your home aware of the surroundings of being neat and clean of their work area and never leaves a mess when the job is done. I would recommend this company to anyone that is in need of Plumbing Heating and HVAC

5+ no shows, 75 days, lies to insurance company and A/C still not fixed.

I was assigned through an insurance company. If you have the option and need immediate/emergency repairs I would suggest looking elsewhere.

Kevin showed up the next day to diagnose the A/C was leaking refrigerant and would not cool. The next 75 days later and still no attempt to fix.

Had multiple appointments scheduled but no one ever showed up.

It was marked as service completed at the insurance company even though no one ever came. I imagine they were paid for the service that was never completed. I had to re-open the claim for a return service. But still no luck at getting it fixed.

Finally 60+ days later Chris showed up late Friday evening. He was told by coworkers that it was already fixed and just needed recharged which was not the case. Leak tests determined it was still leaking, obviously since it was never fixed.

No A/C all summer (even though the claim was opened in the middle of April). Best of luck if you get assigned them through your insurance company!

This company was recommended for warranty work, they called within the 48 hours and set up an appointment between the hours of 9-12. At 12:15 I called and was told that someone will be there, wouldn't and didn't give a time frame. 2.5 hours later the technician showed up, didn't apologize for being late. No one called to inform me they would be late. Technician spent 10 min, said he would submit to office and I will be called the next morning. Received a call and they stated they don't work on my type of hot water heater. A total waste of time and very poor customer service and professionalism from A. F. Cost & Sons. I don't recommend!!!

Called early morning. They were there within 2 hours and had my heat on. The tech was awesome and very patient while my kids were annoying him asking him a ton of question. He was very patient and informed me of everything he was doing. Will absolutely call them again for service

I do not care what anyone else says, Frank and the rest are a great company. They have saved me thousands by being up front about issues I could fix on my own, and have done emergency repairs at no extra charge. This is a tough industry and it is easy to have a bad experience when you have multiple parties involved. The work I've received has always been on time and affordable.

we cannot say enough horrible things about these people. stay far away. Via our home warranty company they have been working on fixing our heat/ ac unit since January 11, 2021. As of today July 8, 2021 it remains unfixed. In May they removed it and cut lines claiming they were installing a new one. That never occurred. They took our unit and we have never seen them again. none of them know what they are doing, they are dishonest, incapable of doing work, leave cigarettes everywhere, and will never fix anything. This company needs to be shut down.

I'd rate this as Zero stars if i could. They pilot light on my water heater would not stay lit. So the plumber from Cost came to my house to diagnose on a Monday. He said that I need a new gas valve and his boss would call me back on Tuesday to set up the appointment to install. I did not receive a call Tuesday or Wednesday and then I called Cost back on Thursday. The person I spoke with said they would research and call me right back. They did not call me back Thursday or Friday, and I called them back on Saturday. So finally they came back a week later (the following Monday) to install the gas valve. About 2 hours after the installation, the pilot went out again. I had my home warranty company company call Cost to come back out and they refused. In the end, I needed a liner for my flue. So in addition to the horrible customer service and responsiveness, this was totally misdiagnosed by Cost. Do not use these guys, even if you have 3 feet of water in your basement. They are the worst!!

Frank Cost came to our rescue over the holiday when our a/c unit stopped working.  We were having family visiting over the holiday and high temperatures and humidity were in the forecast.  Frank sent technicians to our rescue on a Saturday and Sunday to make certain the a/c unit was working and bring a part for the a/c unit that otherwise would have taken several days to get.  Great time with family and friends was a welcome treat.....really cool!  Will select Frank Cost for any future a/c and heating needs.  Thank you Frank!

Horrible. They ran a camera and never gave results. Charged more on credit card than they quoted.  Run!  Called me a tough cookie because I wanted to see the camera results which I thought was disrespectful!  Gave me one quote over the phone, but the written results were double that amount. Very unprofessional!  Would not recommend.

Update: We had a second company come out to look at our furnace and was told that the furnace had either been repaired in the past or was simply designed with a flaw in which the filter placement did not allow for proper ventilation. There was also a wiring issue with the furnace in addition to the issue with the the motor and filter. We were basically told with all of the issues we would need a completely new unit. We went back to the home warranty company but were told that Cost A F & Sons had only mentioned that the filter wasn't installed properly therefore voiding our warranty, since they are the only approved HVAC company in the area there is no further action we can take. Funny how all of the other issues weren't mentioned in the report since they weren't going to make any money if we were given credit to buy a new furnace. This scam of a company just got $100 from us and sent information off to prevent the warranty company from paying a dime. Seems like they have quite the deal with the home warranty company.