Bauer Plumbing

I had a pipe leak behind the wall, I called Bauer and specifically asked about service fee and estimate.
They said $25. After they came, they put a whole in the wall, located the leak. Then told me it will cost $280 to fix + $25 service fee and the hour labor that took home to poke the whole which was an additional $120.
I don't recommend anyone to use Bauer.

I am a landlord with several units and our current plumber ( who we love!) is retiring and we were trying to locate another plumber as our go to company when we had issues.  Well we has a second floor toilet leaking into our first floor unit and it was an urgent situation. Our initial call was made early in the morning and our situation was explained.  We were told that we would get a call back.  We were not called back by the end of the day and a call was made after hours as my husband was going to tackle the problem if we could not get a set time for Bauer to come out.  After hearing this, we were told that we would be their first appointment (8:30am) the next day. So I advised my tenants and since they were working, I had to be there to wait for the plumber. At 9:00 they still were not there so I called the office...again being told that someone would call back.  Long story short- they called after noon and ended up getting there shortly thereafter.
So the guy was working no longer than an hour and we were told that the wax ring was broken..that he tested with dye to be sure that it was not leaking anymore and that it was fixed.  The bill was $187.40 which I thought was high but at least the leak was fixed.
So I thought! The next morning our tenant called to say that the ceiling was once again leaking and was worse than before the plumber did his repair.
We called the plumber directly leaving a voice mail and we called Bauer's office.  Our calls were not returned until a second call was placed and we got a return call at 2:00 pm.  The owner George assured us that he would be there tomorrow at 8:30 am...to be continued.

UPDATE- The plumber did show up at 8:30 sharp and re-set the toilet being sure to show me every step. They also did not charge me for the second trip so both of those items will raise my rating from 1 star to 3 stars.  I still am not sure if I would use again due to the terrible communication. As the old adage states, you only get one chance to make a good first impression

I called around 3:30PM on a Friday and the representative was very quick to have someone come out to my place. They arrived probably around 3:50. They ran the snake twice and cleared up my clog. Mr. Bauer's brother was the elder plumber and seemed very friendly. The younger plumber was nice enough to tighten my bathroom sink faucet for me. The work took about 35 minutes. I was charged overtime since it was past 4pm and had a bill close to $300. I spoke with a few friends and they said that was way too much money for less than one hour of work. I will most likely be using another service that is cheaper and guarantees a free return if the clog comes back.

I'm not happy with the service that was provided.  A simple sink malfunction turned into so many other plumbing issues, that I began to question thei r Integity.  After I drew the line when my kitchen faucet began leaking, I called their bluff and asked them to leave.  Magically, the problem was gone.  So beware those Plumbers who can create problems in your house for more work:)