Wolfer's Home Services

I had a new ductless heat pump installed by Wolfers, and I can't say enough about how great my experience was! Everything from the initial quoting process, the communication and scheduling, and the technicians who came to my home were all incredibly professional. They made the installation process a breeze.

The technicians were courteous and respectful throughout the day, answering my questions and explaining everything in detail. Despite the rain and mud, they installed the mini-split quickly and efficiently without sacrificing quality or attention to detail. All these guys were well-trained and worked together as a team. They demonstrated a high level of expertise in their work.

I'm thrilled with the results of their hard work, and I can already feel the difference in the comfort level of my home. The heat pump is functioning perfectly, and I know that Wolfers will be there to help if I have any issues.

Overall, I highly recommend Wolfers Heating for anyone needing professional heating and cooling services. Their technicians are knowledgeable, skilled, and dedicated to providing exceptional service. Thank you, Wolfers Heating, for making the installation a positive experience!

We called and scheduled an appointment and were told it would be the next day.  No one showed up and my husband waited all day.  I was at work.  I called and they said they had actually scheduled it for the following day.  We would get a call sometime between 8am - 5pm when service person was going to arrive.

No one showed.  They said they called us and no one answered and they only give a 10 minute window on a call.  We have Xfinity home phone.  I check on my Xfinity account and also on the home phone for a call.  NO CALL CAME IN from that company.  So that was the second day of a no show.  The third day I called them and they said they would send someone out.  We waited until approx. 11:00am and my husband and I decided to call a friend and get her recommendation of a good plumber.  

He was coming the same day as the call and after work so we did not have to have the dirty dishes all over the kitchen.  He is going to do some other work for us too.  He is also less expensive than this company on the initial visit which is added to the total cost, 1/2 the service charge.  

We called and cancelled and just luckily had a friend that knew a terrific plumber.

GOOD LUCK!

If I could give zero stars, I would. This company has lied to me, not followed up and does not stand by their work. The most horrible experience ever. Do not trust them. Take your business elsewhere.

Be very careful with this company as they have what is called the leaky line scam going on. This is a yearly occurring leak that happens in the lines and they come back and request 500 bucks or more to get it fixed. They also try and sign you up for a program ...this is such a transparent money grab. Stay away or get what you deserve.

Oh man, where to start ..
I called Wolfer's because we just bought our first home and they were the original installers of our furnace, and also did the HVAC tune up we requested the former owners take care of.
After about 5 weeks of living in the home and using the AC periodically, it decided to go kaput over July 4th weekend (awesome, I know). We called and got a tech out the following day (good availability).
The tech who came out was the same one who did the HVAC tune up before our move in. When he arrived, the first thing he said was that he had told the former owners about a potential refrigerant problem. Shocking to us because it wasn't disclosed or repaired.
Ivan was nice - however he did not physically show us anything he found. After about 90 minutes he told us:
The control panel was bad, needs replacement. Estimate $1600+
The refrigerant is low and needs to be checked for a leak. Estimate $2300+
The AC unit itself could be a problem if low refrigerant (R22). We should get a comfort consultant to come out and quote us on a new system.

Reminder: Ivan didn't physically show us anything he found. Days later I had not received any photos or description of what he found.

Obviously all of this felt extreme and overwhelming - but it was 95+ degrees so we signed off on the estimate (important for later) for the control board and said to send the consultant. We would hear what they have to say.

Two days later Ron came over. Ron was friendly and generous. But let me be VERY clear: Both Ivan and Ron were there to SELL. When Ivan called the office to set up a consultation he asked for Lead Generators - that is the sales team. Not the repair or tech team.

The immediate recommendation was: Well, if you're low on R22 you might as well get a whole new AC plus your AC unit isn't efficient for the size of the home and if we make a repair the whole issue could come back in a cycle.
Estimate: $13,000 (are you freaking kidding me)
Oh and by the way we don't do drywall so we'll tear up your basement and not repair it. Nice touch ‍

Ron also admitted he doesn't know about wiring or piping or... Sir, then you are just in sales and cannot help us find a solution to the current problem.

After this, Wolfer's team kept pushing us to finance a loan for the new AC unit and tried to schedule repairs and appointments that we had never signed off on or approved. I am very cautious about signing paperwork so I made sure to tell them, we did not authorize work and we did not schedule appointments. We signed off on an ESTIMATE.
A very big issue I had with this company:
I had to call them to request a copy of what I had signed. They never actually sent me what I had signed or any photos from Ivan's visit - we were still blind.
When they started sending me documents, they had placed MY signature on documents I had NEVER SEEN. What in the actual heck?! Seriously considered if I would need a lawyer (luckily did not!)
At Wolfer's they did have one very helpful woman on staff who talked me through the documents and even commented herself oh that's odd I don't know why he's put all this on the invoice since it hasn't been done yet...

At the end of this whole ordeal, we had them cancel all work, send back the parts they'd ordered, and we only paid for the one visit on 7/4 though our credit was also affected because we got loan approval for the AC unit (which we did not collect or purchase).
I worry what would have happened to a less stubborn or knowledgeable family. It seems like a very easy way to take advantage of people, and we all know sales teams get commissioned on sales - Not actually helping clients.

We slept on all of this and called our realtor who recommended getting at least 1 more opinion. And thank God we did.

We called in another company.
Not only did they get the parts for the control board for $400 LESS. They also confirmed that we were NOT low on refrigerant - as Wolfer's team entirely fabricated - and we did NOT need a new AC. The issue was a clogged drainage pipe from the coils, which caused water damage to the control board and fan motor. $2800 in total costs. Done within 5 days, showed us every photo, and were incredibly helpful. Ultimately this was Chase Heating and Cooling out of Oregon City. They rock - go to them.

And stay vigilant out there!

And do NOT recommend Wolfer's.

I had Wolfer's install a new furnace about 2 years ago. About 4 months ago I noticed a leak on my ceiling. I thought it was the roof. My son went into the attic and said it is not the roof, it is the furnace. My furnace is in the attic and when it was put in the pipes for the condensation were not sealed well enough to last over 2 years!!! Do not use Wolfer's to install anything. Their plumbers do not know how to seal pipes! Now my ceiling wet spot has turned into two larger spots and Wolfer's cannot seem to figure out how to fix this. Someone came out about 2 months ago and since then I have called several times with NO return call, no return visit, nothing! When someone talks about the lack of customer service, please listen to them. This company does not return calls and they do NOT uphold the schedule. In March Wolfer's offered a spring special for my central air/Hvac system. I set up an appointment for the good deal they were offering and when that date came no one showed up. I called a couple of days later and set up another appointment but when that person came all he wanted to do was sell me an $800 thermostat!!! I just want my filters changed. Now it is the end of May and my filters have not been changed. My ceiling is getting worse and not word from Wolfer's on how they are going to fix their huge mistakes. Next call is to my lawyer.

Used Wolfers to have my air ducts cleaned.
A 3 hour job $599, very expensive!
we'll come to find out after the technician left my house my air conditioning did not work!
it happened over my Memorial Day weekend so they had no ONE to come out and resolve my issue.  5 days later I found out the technician did plug in my furnace after He was done!  so I was 5 plus days without an operating furnace just Because the Wolfers employee failed to Plug in the electrical cord he Unplugged!
Wolfers did nothung to compensate me for my 5 days without a working furnace.
Very unprofessional in my opinion, Jeff Hunter

Sales guy was a snake. He tried to force the hard water test to show we have hard water when we actually have soft water.

Ive had a new HVAC system installed a few years back by Wolfers. Had the system maintained by Wolfers, today, I had a duct cleaning done by Matt working for Wolfers. Nothing but expert service and excellence. I would recommend them 200%.

They came to check on on AC unit for regular maintenance about 2 weeks ago. Everything looked good and told me it was running fine. Tried turning on my AC and its not turning on . Decided to take a look and they forgot to connect a couple of wires to the capacitor and not I have a blown capacitor and no working AC with a heat wave coming in. Update- they were able to come in earlier  and taking responsibility for what happened

We've relied on Wolfer's for about 15 years of great service until recently.  Our main floor furnace kicked off after Thanksgiving and we called Wolfer's who were unable to attend for 2 weeks during the coldest days of the year.  Our indoor temps dropped to 60 degrees, and fortunately my husband borrowed 3 portable electric heaters to keep us from freezing.
Two weeks later, they sent an installer Fransisco to look at the problem.  He pulled up the wrong way in our driveway blocking deliveries and had to be directed on how to properly park.  Once inside our home, Fransisco took a long gaze around - not at all focussed on his task - extremely rude and unprofessional.  I quickly directed him towards the thermostats (we had a thermostat motherboard short out a few years back). One of the thermostats was in our master bedroom and Fransisco again was taking a very long look around in this private space not much concern for the thermostat (which he didn't even touch for error codes). I quickly ushered him to the non-functioning furnace and he spent a good hour staring at the manual and crawling around the crawl space.  
He finally emerged and advised us that something must be jamming the airflow to the unit.  The terminal end of the air intake and exhaust is on our roof and it was an extremely wet and stormy day - so Fransisco quickly decided that he didn't have the tools to investigate properly and would need to return later.  Our furnace is only 3 years old - it just didn't seem plausible that something would be blocking anything.  I advised his supervisor Grant that we didn't trust their technician's judgment.  He advised us that Fransisco has been installing for them for over 20 years...
...Two weeks later, Wolfer's sent Fransisco back to our home with a vacuum cleaner and some type of pressure kit.  I watched him quickly fire up our furnace when he first arrived and questioned whether something was truly blocking our exhaust.  After 2 more hours of fiddling around and reading the manual, Fransisco emerged and advised me that the heater exchange was damaged and that is why the furnace was not working.  He wrote up an invoice for $497.58 for diagnostics (definitely NOT the $79.99 diagnostic advertised online at the time of service). He listed this on the invoice as a part rather than the diagnostic (shady!!!)
After insisting payment on the spot, I paid him by check and he then strutted over to our furnace an hung a Red Tag on it declaring it unsafe/ unsalvagable.  He leaned towards me and tried to pressure me to make a date for a heat exchange replacement.  I advised him that I would first need the written estimate as well as a second opinion on this.  It was weird how Fransisco so quickly jumped from his first diagnosis to a complete heater exchange replacement (which would be covered by Carrier in full - which he did not disclose, because they are primarily a Lennox dealer). We patiently awaited the proposal for heater exchange replacement.
...Two weeks later, Christmas Eve, our power went out and so did all of our utilities.  Having not received any follow-up from Wolfer's, I called up the original installer and they said that a lot of owners were having issues with their furnaces which could be fixed with a simple re-set at the breaker box (90 seconds off). Guess what?  Our furnace kicked on an has been working ever since.  You decide whether it was a Christmas Miracle or whether Wolfer's sent an unprofessional, fraudster of a tech intent to scam us.  We left a message to speak with his supervisor, Grant and never did receive a call back (was it the holidays or just unprofessional?).
Fast forward to today, four weeks after Wolfer's technician condemned our furnace and we received a follow-up text and an emailed estimate for $2,846.42 to replace a heat exchanger that should have never been tagged in the first place - since all we needed from the first call was a system reset!!!
Again, I asked for the owner/ CEO's email and there has been no response.
It's unfortunate, but we will NEVER trust this company again.  Beware, of technicians that spend their time scoping out your home instead of resolving the actual issue.   We looked it up on Google and the broken heater exchange is a common scam used by fraudsters to sucker home owners into paying big bucks for unnecessary repairs.

Based on many reviews, we hired Wolfer's to come service our gas furnace in the attic. The technician came
on time, everything seemed to go great, and we signed up for the service plan.

That night, the thermostat said heating was on, but the unit wasn't turning on. We had 2 infants in the house and it dropped to 60 degrees. We got a hold
of them early the next day, and they sent out Dominique by 8:30AM. She was great and the reason we are even giving 2 stars. She confirmed that the technician left the furnace gas off, and it was unplugged in the back (despite his notes saying he confirmed the system ran before leaving).

We decided to give them another chance. Our water heater broke and we requested an appointment- and never heard back. Then, our furnace wasn't blowing air downstairs, so we chatted, an employee took down my info and said we'd get a call with an appointment time the next day- and never heard back.

We ended up canceling the plan and unfortunately paid for 3 months for nothing. We tried to be understanding, but 3 strikes and you're out.

Our 36-year-old central air conditioner went out.  I called Wolfer's expecting them to be at least 4 weeks out but got an appointment 3 days later.  Nate, their technician, came out and told me he would try everything possible to get it up and running again.  He was very friendly and sent me pictures of the inside of it showing leaking oil, etc.  He did not try to talk me into agreeing to a very expensive repair (if parts could even be located).  He did say he could have a sales consultant call me to give me an estimate for a new AC but I declined for now and he didn't push it.  I was very impressed with his exceptional professionalism and would definitely recommend Wolfer's to anyone needing their services.

Last spring was told my air conditioner was starting to fail. My options from the tech were vague. He was just trying to up sale like duct cleaning and yearly paid checkups. I eventually called the sales department to order a complete replacement.  No call back from the sales department.  I called the office to make sure and cancel the newly paid yearly maintenance charge. Told them I was canceling everything.  She said ok thanks for calling. Just received today a call about scheduling my annual maintenance and told this lady the concerns I was having. She said I am sorry for that.  Basically have a nice day. We had our system installed 2010 and yearly maintenance.  Sad one tech and 2 people on the phone can kill a deal.
No resolution abilities exhibited here. Apparently they don't need customers they have enough.

I had an installation done 8/20, it went great, the crew was amazing. I was told I would be contacted by the city to do a final Inspection. Due to the  Pandemic it wasn't done.  About a year after install I was called to by Wolfers to schedule an appt for the final inspection.  We made an appointment, the city inspector was a no show, I called Wolfers and was told they closed the permit and it was all done. I advised that no one came inside, but since it was over a year since the work was  performed I thought they just closed it. The next year , the exact thing happened. Wolfers called and said  I needed a final inspection, I told them what happened the year before. Schedule appt, no Inspector. I called Wolfers and  again that the permit was closed. Then in Aug 2022 I got another call about a final inspection. I go over what's happened in the last 2 years. This time the Inspector does come out but we are missing a test before the permit can be closed. The City gives 10 days to complete. I took a lot of calling on my end to Wolfers to get a tech out in the time frame to finish the job. The tech comes and does the test. I'm assured that was the last thing that needed to be done. Once they send test results the  permit will be filed. Then out of nowhere 4/10 I received a certified letter about a final inspection. The letter states they have been trying to reach me  when there had been absolutely no attempts.  I called the day I got the letter. I was told I'd get a call back that Wed because she (Whitney) had that Tuesday off. No call Wed, I called Whitney on Thursday and told she is just finishing up something and will call me back.  She doesn't call me back. I called Friday, I'm told she stepped away from her desk but they will call me back to schedule appt .It's now been two weeks and I still haven't heard back from anyone.  Since I was told back in August 2022 this was completed, I'd like to know why it's not been taken care of.  I've paid you in full for the installation and each year after to come out and inspect my furnace that still doesn't have a permit. I'm obviously not your top priority since you've already taken my money but I'd want this completed . To send a certified letter  and act like I'm the flake not answering your calls is ridiculous.

I received an in-home estimate for water softener purchase and installation from inquiring at my local Costco.  I did not op to use Wolfer's, this review is just based on the in-home consultation.

The salesperson was knowledgeable and friendly, and brought brochures about the single softener available through Costco.  He also arrived right on-schedule.  He was able to answer all of my questions.

I didn't opt for Wolfer's to do my installation because their rates were astronomically high compared with all others.  I'm not referring only to the severely overpriced softener unit, but for their permit costs (4x higher than the highest of the remaining bids), materials costs, and labor costs.

I wish Yelp had a 10 Star rating because that is what I would give Wolfer's if I could. I have never been more impressed with the service we received especially during a very difficult time. On Dec 22 we found out my 26yr old nephew had died. My entire family was flying to town to help my sister and organize his memorial and our house was the center point of all gatherings. Then on Dec 28th during holiday break, our heater breaks and it is unrepairable so we start calling around for quotes and within 4 hours, our super hero Wolfer's rep, Thea Kirby is at our house showing us our options. No one wants to spend thousands of dollars replacing a heater but Thea made the process so easy and was able to give us everything we asked for. We did meet with 2 other HVAC companies for quotes and we were so pleased with the package and financing offer that we decided to add on air conditioning. We signed paper work on the 29th and there was a crew of 5-6 men at our house the very next morning. This is where the real magic began. Of course you expect great service from the sales rep but that same incredible service continued with every single person on the install team. I don't remember everyone's names but Alex and Robert went out of their way to make sure we got everything we wanted. For instance, we really wanted to add in a 4inch filter system but the space under our stairs wasn't tall enough so he offered to custom build a special filter box at his home over the weekend and came back on Tuesday to install it. They also replaced a broken vent and dry wall with a new filter vent that had nothing to do with the original order. For the air-conditioner, we wanted it located under our deck stairs. They explained why it would be much easier and would look cleaner if it was placed it in our side yard so I said ok, go ahead and do what's best. They could tell I wasn't happy with the decision so they brought in the electrician and the entire team went to work on finding a solution. It was so amazing watching them project solve and going over each option. You could tell that they truly cared about this project as if it was their own and we were more than just customers, they made us feel like family. Not only did the air conditioner end up under the stairs, but they created covers for all the wiring so everything was hidden and looked clean. There are multiple other stories I could tell but needless to say, we had heat by 3:00pm on Friday. I can not speak highly enough about the entire Wolfer's team, it truly was one of the best experiences I have ever had especially during such a difficult time.

I just bought a brand new furnace through Wolfer's and they came out and installed it. Mike, the service consultant, was super helpful and very nice. He answered all my questions when he was at my house and also when I called with further questions.

The installers were also super nice. They even finished installing well before the time they said it would take to install.

I called after to purchase their maintenance/tune-up service. My apologies, I forget what they name it, but both people I spoke to the phone were super friendly and answered my questions.

Everything is just easy with Wolfer's. :) Thanks!!!

Oh, I love my new furance. It's also quieter and more efficient than the one I had before!

Nothing but problems in dealing with their office staff and communication regarding payments. We agreed to pay half down and do the rest on a payment plan. We got a call and had to play phone tag all weekend because they wrote our card number down wrong. Once they finally had the right number, they tried charging the full amount after we told them we were doing half. They again tried charging the full amount a second time and we had to tell them not to.
We couldn't get through to the office to set up payments for the remainder and finally did and they told us the didn't do payment plans. We said we were told to our faces at our estimate as well as had a contract in front of us stating the amount of monthly payments. She told us we needed to call the sales guy to confirm that and we said that wasn't our job and that we had a signed contract in front of us stating exactly that. They put us on hold several times and kept coming back saying they didn't do payment plans. Mind you, all over their site talks about financing and we have a contract stating it as well. Finally we told them to charge the whole thing because we were tired of dealing with their incompetence.
Definitely don't recommend Wolfers. Terrible service and a huge headache trying to simply pay them

If only there was a zero star option this company came to do a routine maintenance on our fully functional furnace. When I got home the heat wouldn't turn on and my house was freezing I told them it was an emergency and they need to come fix their mistake and they said they're made an appointment to fix it and they would get to me when they could. Absolutely bull shit

We purchased a new Air Conditioner and Furnace to replace our 21 year old units which were in need of major repairs.  We had a 2 day appointment starting this morning.  Service installers arrived just about 8am.  We were told that there would be 2 crews working and the installation would be finished by the end of the day.  THAT was great news.  Work started immediately,.  They two crews worked together and they were half finished about 120-1230.  The electricians arrived just before noon and work went even faster. They finished the installation by 415pm and cleaned up and helped me set up my account with Honeywell for the thermostat via the app as well as a couple other accounts.  

All of the old furnace and AC parts were taken away in their trucks.

Also want to thank our sales rep who showed us what we should have in a new furnace and AC Unit and also to the office staff.

Thank all of you.  What we have experienced in the past two days is about 1000% better then what we experienced with another company which sold us our outgoing furnace and AC 21 years ago.

We needed our ancient air conditioner serviced. Lane and Steve did a fantastic job, checking every part of the system, cleaning and changing filters as they went. They gave me very good advice about the state of my air conditioner.

I am very impressed with their service, and highly recommend Wolfer's for your AC needs. I plan on using them when I need a replacement unit.

I had an appointment, scheduled for weeks in advance, for Wolfer's to come out and give me an estimate and then install central air. It ended up being the hottest weekend of the year, and they didn't show up. They didn't bother calling. Since the appointment was for 4:30 pm, by the time I called at 4:45, they put me on hold 15 minutes and then hung up. I called back and got voicemail, and left a message. Never got a return call.

Luckily, that same day, I saw a van for Correctly Done Heating and AC, called the number, and had amazing air conditioning in two weeks!

I would never recommend Wolfer's. Give Phil at Correctly Done a call instead.

0 stars for the system where the phone receptionist leaves a message for dispatch. There's no guarantee *when* dispatch will actually call you back (receptionist can't even guarantee a return call within 48 hours -- that's ridiculous), nor what technicians' availability will be like when they finally call back. I got the diagnostic within two hours, but don't be fooled! I had to call multiple times a day to even get a call back *4 days later* for the actual work. And if you miss that call be 15 min, be prepared to wait another day. In total, it took over a week to fix our AC, when it was 105F outside -- after calling multiple times for dispatch to call back.

5 stars for the actual work that the technician did. Francisco was honest, and was able to efficiently fix the AC. It was $795 to replace the motor, fan, capacitor, and a shorted wire, iirc. He didn't think we needed a fan replacement during the initial diagnostic, but he came out free of charge to do that for us too. And he even diagnosed some other issues with our central air. I wish I had his direct phone number!

Overall, I do not recommend this company. Don't waste your time playing phone tag with reception and dispatch for a week or more. Just go with another company who can make an appointment with you right away, without stringing you along.

I have have recently moved to the Portland area. Have purchased a home that needed service on the HVAC systems.  I called the Wolfers who's name was on the AC Instalation sticker. They sent out a very nice young man named Mo who went through both systems and sold me a service contract and a duct cleaning service. He assured me he could get the duct work cleaned the next week and would call me first thing on Monday. l called them on Monday and was told by Grant that they had no openings until mid December. This was unacceptable and I asked for my money back. ($619) Still waiting. Found two companies to do the cleaning last week. Still waiting for my money.

We went through CostCo and replaced our heating and AC through Wolfers a couple years ago. Now we get to experience an entire summer without AC. Although our new system is still under warranty, we are looking at nearly 2k in repair costs for a system that went out in May and with August only a week away, we still have no date for a resolution in sight. Wolfers gives a very premium image, but the reality has been they are difficult to contact, poor internal communication, and far from affordable.

Have called several times for Service. One was an emergency. Told dispatcher will call. Never have gotten a call back. They installed our A/C and gas furnace. Installations were good. Also was scheduled to clean our floor vents. Had to cancel original appointment due to sickness. Told they would call back and reschedule.. That was aver a year ago. Very unfriendly and rude person answering the phone. People at Roth heating and air are much friendlier. Woofers has gotten the last of my business and I do not recommend them to anyone. If they can not ever call back they must not need the business!!!

Went through Costco. Everything went as planned from our first phone call. Initial meeting, no high pressure sales, just objective information.

Install went off without a hitch, very efficient, clean installation and kept me informed the entire time. Would definitely recommend this company.

First, I never write Yelp reviews or any review, EXCEPT, in this one instance this service was so bad and wasted so much of my time and trust, that I am going to waste time out of my day to say how horrible this business is in the hope that I save at least someone some time and money. Also of note, I am a huge DIY guy and work a ton on my house. I'm also a physician and am totally fair and truly want people to get paid fairly and appropriately for their work. I fully expected to pay a high labor charge for the repair, but not this high.
My tankless water heater stopped working (no power), and I assumed it was the mother board. I'm busy and the wife and kids want hot water. I happen to contact Wolfer's early the next morning, who amazingly and unexpectedly said they could come that day between 9-12. Great! So I turned around and stayed home from work after taking the kids to school to take care of it.  11:30 rolls around and I hasn't heard anything, so I call to make sure I understood it right and that I had gotten the days mixed up. They said they were still coming and yes that was my time slot. 12:30 comes, I call again and they say someone will call me. , Someone finally calls to say they messed up. The girl who called was very apologetic and nice, and said they could come at 2pm and they had been held up at the appointment before mine (totally fine, i get it). I was very patient and flexible and agreed, even though I had to pick up kids at 2:40 and had already taken the day off work and there was no communication.
The guy shows up, spends 45 minutes (this is important) taking it apart, talking to Rinnai, and tells me the mother board is out. Ok, great, how much to fix it. $2000 was the quote! Now, I can buy an entire new replacement system for $1700, so I ask what the breakdown is. $300 or $350 for the part with rush delivery (ok that's fine) and $1700 for labor. I said isn't it just a simple replacement plug and play. He tells me that housing prices are expensive these days and basically that's reflected in the charge of the labor. He also tells me that since he's been here two hours already that would get rolled into the price of the repair. I corrected him saying he'd only been there 45 minutes. After saying it was impossible to find the part number for the motherboard, I asked for the part number, he said he was a nice guy and gave it to me. It was actually very easy to look it up. I paid the $100 diagnostic/service charge. If I had been charged for the apparent 2 hours spent at my home it probably would have been $200. He then says on the way out that he left some things disconnected, and I would easily be able to tell what they were. When I went down and looked later that night (remember now I had to rush to get kids to activities), there were a couple (wires) disconnected, including the mother board not attached. I'm a little upset but seek to solve it. Next morning I call and leave a message for them to contact me because I'd like to know exactly what they left unattached. No one returned my call. In the afternoon I call again. This time they take a message and the guy calls back and says so I hear you're ready to set up the repair. Um No, I say, but I'd like to know what you left that was not the way you found it when you came. He says he has no idea, they don't really plug stuff back in or put things back after diagnosing them because they assume you will be getting it repaired with them. Basically, not part of their job description. I'm more perturbed at this point.  Mind you I've been super polite this whole time. Now, I'm not sure why the labor charge was so high for a 15 min job. Maybe it is because I live in a slightly more affluent neighborhood, but that shouldn't matter and is extremely bias and opportunistic. Anyways, I order the part and overnight it, for slightly less than $300 I might add. It would have taken me 15 minutes to swap it out. There were only 6 cables to switch, all different plugs sizes/types so you can't mess up if you tried if you're just swapping cables, assuming they were all plugged in the right places to begin with. There are a bunch of cables that aren't plugged in because their used to add to the system or add a wireless remote..etc). Problem is, I had to spend 30 extra minutes figuring out what this guy had changed from how it is supposed to be hooked up. Works like gang busters, hit showers galore. Honestly, I expected to pay for the labor and whatnot to get it repaired, but $2000??? For a $300 part and 15 minutes. All forms of communication were terrible and wasted a work day. I would not trust this company at all. Trying to cheat on the time spent at my house wasn't appreciated as well. This is one of those companies that truly tries to take advantage of people, but this time they got caught and called out. They also never even mentioned that on their website they have deals like 10% off parts that I could have taken advantage of. Weak sauce.

Furnace stopped working yesterday so I called them immediately the next morning to schedule. I was told that dispatching would be calling us shortly. We made a follow up call and was told we were on the dispatching board and someone would be in touch shortly. I assumed the dispatching board means someone is coming, guess again. I just received a phone call from dispatching saying they couldn't make it today and the earliest they could is Wednesday and would I like to schedule, 6 days from today. I mean, you can't tell me your earliest appointment is 6 days out when I call the first time so I can make other arrangements before 330PM.

If this is the way they run scheduling there is a major problem with their organization. Wait 7-8 hours for a return call telling you they can't come out for 6 days. What a joke. Wolfers installed my system, Heating and AC. If I knew this was the service I would receive after installation I would have had one of the cheaper guys do it. I banked on their reviews and reputation but obviously I was wrong.

Wolfers is great when it comes to sales and installation of new equipment, but as others have commented, be prepared for frustration if you need service.  When we finally got a day scheduled to fix the water treatment equipment they installed 2 years ago, the repairman arrived at 10:00 only to say he didn't have the part and would be back in an hour and a half.  He never came back, nor did he call!  Called the office at four - dispatch not available, would have her call.  2:00 the next day, still no call.  I'm stuck with them on the Ecowater system, but you can bet I'm going elsewhere for service on the Lennox heat pump!

Had them install a new air conditioner and heater 5 years ago. There was a few issues with wrong parts initially, but after a few weeks they got it resolved. There was a reoccurring problem with our heater and not one of there technicians could ever figure it out. I the owner figured it out randomly one day and realized they should have been able to troubleshoot the issue. The very last service call that was apart of our initial purchase was three weeks ago. I have been trying to get invoice charges explained and after four calls and two -three weeks they finally just called the manager and they just replied to what the invoice said . It has been sooooo difficult trying to get them to find any info on a potential problem with our furnace. They kept telling me we will look into the issue and we will call you tomorrow and nothing. Apparently our furnace is leaking and now we have a to replace a warranty covered part and the charge was over 600 dollars for one hour of labor per the invoice. Not the part because it's covered. They said there were some other charges apart of that hour labor. I feel like something isn't correct with this invoice. So I even called a rep for Lennox and he said that seems really high. Anyway....I don't recommend them anymore for the lack of response to my issues and how they handled the repair. Even if this is a legitimate charge the way they handled it was not professional at all.

I called to have the hot water mixer valve replaced on our Kohler shower faucet.  I was told the parts were obsolete and unavailable.  They gave me a quote of $2000 to replace the faucet by going through the wall in the adjacent bedroom.  The quote did not include patching the drywall.  

I contacted Koehler they sent all the replacement parts free of charge.  

when I tried to contact Wolfer to discuss the issue with them no one would call me back.

Should it really cost $500 for 45 minutes of work to install a sink? I don't care how good they are, that is outrageous.

3 calls answered by the answering service and an email to the service manager and still no response. Bought 2 Lennox units a little over a year ago and upstairs unit is not working. It's 112 degrees. Camping in our living room. All I need is a reply. But not happening. Not happy.

We have installed Gasline for the kitchen and the guy installed quick and I was really happy about it, but arranging aftercare (inspection and fixing the problem) with the customer service was rude and not professional.

I scheduled annual maintenance for my furnace and gas fireplace.  It was six weeks out, then when the technician  arrived he told me that only the furnace was scheduled and I would need to call and schedule another appointment for the fireplace.  He did not change the furnace filter or even mention it to me, was very short, and stated that my furnace is about 10 years older than it actually is and acted like it wasn't worth his time.  When I called to reschedule the fireplace I was told I would get a call from dispatch to reschedule.  That took two days.  I shared my concerns during both calls and was told that was not the service they strive to provide and a supervisor would follow up with me.  I never heard back.  I cancelled my fireplace appointment and will not work with this company again.  Horrible customer service and no follow-through.  Also very expensive compared to others.

I can't recommend this company.  NO service after the sale.  Don't be fooled in by a good deal and happy faces on installation.  Couldn't get anyone to schedule an appointment for FIVE days.  The dispatcher that handled it was unavailable.  
I called during business hours and got the answering service!  Got a person twice but they had to forward the information to the dispatcher.  The dispatcher finally called after five days-I already had a service call scheduled that day with another company.

Great service and excellent job site clean up.
  The crew put in a new Air Conditioner and a new Furnace. They stayed the day and were very meticulous with the details and aesthetically the installation looks spotless. This company provides an array of home services which I would definitely utilize them for in the future.
  Mine was a Costco deal as well which made it sweet too. Ken was my salesman and Teo and Victor the installers. All contact and exposure to Wolfer's has been 5 star.

Nothing but issues since our heat pump was installed two years ago. As I write this tge heat is not working but I've called another company this time to get it done right. I would not recommend Wolfers to anyone and am surprised that Costco has them as their HVAC company. Two stars only for the upgraded heat pump.

Now that I've been working from home for over a year (thanks covid) I decided this year I am getting central air and don't wanna work all day in a hot room. Went through Costco and they connected us to this place. The guy came out to provide an estimate and OMG...just shy of $15k! I have a small newer home...no duct work needed. I got bids from three other companies and none of them even came close to wolfers estimate...for the same equipment! How?!?! The guy that came out was pointing out I don't have a top of the line furnace and that I should consider replacing it! It's not even 10 years old, been serviced yearly and has had no issues are you kidding me? He also made it sound like such a massive undertaking to put central air in and just didn't know about adding a second thermostat in for the second zone...are you kidding me? Every other place was like no problem, do it all the time. Can't believe Costco does business with this place. If you're in the market for central air do yourself a favor and get a couple bids from multiple places.

I had a HVAC unit installed a couple years ago, it was such an ordeal they gave me a credit when it was time to service the unit. I have literally been calling for months, all year to be exact, when im in town. I never get a return call, and I leave messages with actually people when they are not putting me on hold and never returning for the call. I reach Jocelyn today after being on hold for some time, (at least she came back), absolutely no help. First off she had no idea when i told her I just wanted my unit checked like a yearly check, she acts as if she has no clue what I am talking about, she offers no help at first, I ask for a manager or corporate office, she says there is no corporate office that the office shes in is it. Shes asks why I want it?  I tell her that I think they would want to hear what my experience has been with this company,  she says they know!!! She finally says her boss is Clark but I don't get to talk to him. She proceeds to tell me she can get me an appointment in a couple months if I'd like. Unbelievable.

We found Wolfer's through the Lowe's HVAC program. They just installed AC for us and we are very happy.

Ken came out and did a very thorough inspection on our home. I really appreciated that he was immediately available when we needed him during and after the installation. The crew was very professional and friendly.

We had three companies provide estimates and Wolfer's was very competitive. I'd definitely work with them again in the future.

Wolfer's came out to work up an estimate for two projects - one small and one much larger. I paid their $95 fee for the visit and workup.  A week later they sent me the estimate for the tiny project, but not for the larger.  I emailed them twice and called them twice over a two-week period.  Still, I've received no estimate and no response to my last email from two weeks prior.

Our condo building has a commercial contract with Wolfer's.  They told our condo chair we could upgrade the MERV rating in our furnace filter.  I learned after the fact that we should not do this without a HVAC consultation.  Called them and asked for an appointment with one of their techs to discuss.  I was told they would call to schedule.  A week later, no call.  Guess I did not represent enough revenue for them to schedule or even tell me that they were not interested in my small fry job.  Small fries unite, boycott Wolfers.

Where to start.  I contracted with this company about 8-10 years ago to replace my furnace and A/C unit.  The workmen were nice and they did an excellent job. They had to cut some openings in drywall to replace the wire for the thermostat.  He said they will have some one come out to repair it.  He even wrote it on the forms.  No one contacted me.  I called and someone was supposed to come and repair it.  No response.  I recently moved to Salem.  The house needed a new furnace, water heater and A/C unit.  I specified an HE gas furnace, an HE electric water heater(no room for gas exhaust pipes) and an HE A/C unit , along with duct cleaning. I had them do it because of the previous quality installation.  This time was a bit different.  They left screws and pieces of metal on the driveway.  I used a magnet and got it all. I didn't call them, just cleaned it up.  We had a contract that included duct cleaning.  Before they cleaned the ducts, to satisfy the contract, an employee contacted us and said we haven't paid for the equipment.  She was told that once they cleaned the ducts, they would receive payment, thus complying with our agreement.  $22K worth.  Well today was duct cleaning day.  This Millennial girly-man comes out and said that would be $595.  I got pissed because one hand doesn't know what the other is doing.  I apologized, said that it wasn't his fault, but said that there is no communication between workers, that this was included in the agreement.  He said he heard that from other customers. He saw two handguns on my counter.  I didn't touch them; they didn't point themselves at him. I didn't threaten him in any way. I never mentioned a gun. He was calm and didn't look concerned.He said he needed to go to his truck to check on our story of a contract.  Cool.  He's going to start cleaning. NO!  Suddenly, he drives away.  This  loser apparently called his office and told them he was afraid for his safety. That I had two guns.  I'm a terrible meany with guns. WTH? What a loser.  We called and, after waiting on hold, the woman told us the manager would call us.  Yes, that's right, no call.  He called me back, but took no responsibility. Actually inferred that I was the cause of this. That I scared this little boy.  I told him that owning a gun was legal.  Just because this particular person doesn't like guns shouldn't enter into any discussion.  I own this house and I can have any thing legally available.  I was at Home Depot the other day and looked for the water heater they installed.  I found it and saw the price of $595.  They charged me $2500 for the same thing. The heater had a energy rating in the high range of electricity use. This manager is probably why they are so screwed up. I will never use or recommend this company ever again. I should have read the reviews before contracting with them. I learned my lesson the hard way. Beware!

Still no refund two weeks after promised for the reverse osmosis system that they could not install! They also left our hot water dispenser and fridge disconnected and they installed a lesser system than we purchased (after my husband pointed it out, they came back and reinstalled the correct one) and then they left our water turned almost all the way off to our home. They are not a legitimate company- I have asked to talked to a supervisor to resolve the refund and I will be turning this over to a court action as I am sick of their bad faith!

Wolfers installed our AC unit in our new construction home 2 years ago.  Installation service was good, however when our AC stopped working last week, we called several times and they kept putting us off with scheduling a service call to fix our AC.  We called several more times and they STILL have NOT  gotten a call back to schedule someone to come to our house to fix our AC.  We believe, that Wolfers is about installation ($$$) and NOT about fixing AC units.  So highly recommend you do not have Wolfers install your AC, for if you have a problem, they will not want to fix it.

The installers were great. They were on time and finished the job on time. They were very pleasant and helpful with teaching me about the new systems.
Communication with the office wasn't great, they were hard to reach by phone.  I recommend this company despite that, they do quality work.

We were connected to Wolfers through Costco.  Very impressed with the quality of the install and all the work done.

We had Raul, Billy, Armando and Ivan.  They replaced an older Apollo system with a Gas Furnace and central AC and tankless water heater.

Best part all three teams worked together and were able to complete our job in two days.  It required some ductwork and new electrical and gas lines.

The timeliness and clean install were worth it.

Thank you!

Used their service to install a new gas line.  I would not personally use their service again because their service is extremely slow. Had to wait 2 weeks without a stove because every time I called them the earliest anyone could come out was always the following week.  
They didn't call to schedule the inspection early enough for the following day and had to wait a week for the inspection.  
Then the first install failed inspection, then they wouldn't come out until the following week again.  
I had to keep calling them to convince them to come out as soon as possible. Asked to speak to manager/owner but apparently was on vacation.

We purchased a new furnace/air conditioner approximately 5 months ago.  Now that the days are heating up we attempted to use the air conditioner, to no avail.  We have left VMs over the past four days requesting an appointment.  No one has returned our calls.  All we get is an answering service.  I am rating Wolfer's with one star.  Wolfer's touts excellent service and response time.  That is not the case at all.

Wolfers work was good, service IDK, we haven't needed it,(which is good), but we were sorely disappointed with all of the discounts we were supposed to get through Costco, and a tax break, on and on. We got a tiny check from Costco, and it was near impossible to reach all the paperwork to get any other discounts. If they got the discounts for you it would be one thing, but don't expect to get any of the promised discounts on your expensive purchase. You're going to pay the price without the discounts!

I needed a heat/AC service for my new condo and called Comfort Heat solutions. I was quoted $3000 for a simple cleaning But pushed to get a new system for $8500. I decided to get a 2nd opinion, and Wolfers   company assessed the same issue, and showed me how to clean everything to maintain my system between tune ups, for $550. Highly recommended!

Wolfers installed central air, heater and ducting to a room that previously did not have ducting. The day it was completed I noticed and commented on how low the flow was to the new room compared to all the other rooms (at least half as much as the other bedrooms and it's twice as large).

They said I could call my sales manager to get it sorted out but I shouldn't worry about it. Sure enough that room is 3-7 degrees hotter than the rest of the house. My calls have not been returned and after finally getting someone to come  to look at it they again did not follow up. Finally they sent someone out a second time, I assumed to actually fix the problem, but again they just looked at it and said they would call me back.

It has now been over 2 months and many failed promises to call me back and resolve the issue. I paid to have A/C this summer and was not able to get the benefits in the room I spend the most time in and have no idea when or if they will fix the installation.

I am now trying to file a complaint with costco who the service was bought through.

This is a well-run business with a professional mind-set and culture.
We initially contacted Wolfer's after talking with their representative at Costco in Portland, Oregon.
We were attracted by the A.O. Smith brand water heaters and the rebate offered by Costco.
We contacted Wolfer's and there began a great relationship, ending in an excellent, permitted installation of a new water heater in our 1915 home.
We had to switch from gas to electric due to certain code requirements, but Wolfer's handled it with aplomb.
Everyone from the sales people to the office staff and the very knowledgeable installation team made us feel as though we were valuable customers.
I would recommend this company highly and thanks to Costco for partnering with Wolfer's.

I called for service yesterday, and they had a technician out at 8 AM this morning, even on a Saturday! Fairy professional technician who was friendly, and proficient. He had our furnace working again in about 20 minutes! Very reasonable cost, excellent service. Highly recommend!

We worked with Wolfers when we needed to plumb our kitchen for gas. Wolfers was very responsive & we were able to quickly get on the schedule. They were respectful and prices were very reasonable. Definitely recommend!!

Wolfer's was just awesome to deal with. Upon calling their office I was set up with a very quick service appointment for the next day. They were not only on time they were early as they had a cancellation for the appointment before mine. The service technician was very honest and knowledgeable and confirmed my own diagnosis that my heater furnace needed a new fan or motor. He did not try to upsell me anything. He left, drove 60 miles to obtain the correct part and came back and installed a new fan motor all within three hours. Heater/Furnace back in service, works perfectly and even more silently than before. ( motor was 10 years old) .
Price was reasonable. Tech was respectable, knowledgeable and just simply awesome. I will not hesitate to recommend this company to all of my friends and family. 5 stars!

I couldn't seem to get Wolfer's to follow through on a $99 service call to provide a plumbing estimate to stub-in hot/cold water and a drain to my garage for a utility sink. I made my appointment date, cleared my morning schedule and waited 3+ weeks to meet with the plumber and they did not show. I received a call later that day from Wolfer's to inform me the plumber was out and could not show up (duh!) and to apologize and reschedule. I remained patient and rescheduled, cleared my morning schedule again and waited another month to meet the plumber. Wolfer's called me the morning of the 2nd scheduled plumber visit to cancel AGAIN. They apologized and asked to reschedule a THIRD time. I declined that opportunity and all future services that Wolfer's offers. I do feel bad for Wolfer's because I also need a new furnace at some point this year and they lost my confidence and business over this. Now I need to track down a reputable company. Sigh!

Our home had a 40yr old Furnace and it did not have AC. After receiving many bids I contacted Costco and Wolfers came out because they are their premium contractor. I was extremely impressed with the honestly and candor of Arin (the rep) and the value thru Costco was unbeatable. We needed to replace our furnace, fix the original attic duct-work, and install AC. We received prior bids between $16-$28k!! We were able to not only get a rebate thru Costco but our final cost was thousands less than the lowest bid of other vendors. The crew that came installed everything in one day! They were extremely chill, thorough, clean, and just great to work with overall. We also had some issues with Financing and they were able to help provide a solution that met our needs. The best recommendation came from the City Home inspector when he came to inspect the work, and I told him Wolfers did it and he expressed relief and said that is great because it makes his job a lot easier because those guys consistently meet code and do solid work.

Wolfer's installed a new AC system for my neighbors. I asked if they could help me seal an exterior foundation vent that had been damaged. Tristan measured the vent, cut a piece of sheet metal, and sealed it in place on the spot! Super helpful and nice crew. I know who I will be calling for my HVAC or plumbing needs in the future.

This place is the best I definitely will pass along the information to my friends and family. The 2 gentlemen that came to my house to install  my new A/C unit were fabulous and very professional. Thank you again Chris and Justin.

First off: you need to know about Wolfer's if you are a Costco Member. There are significant discounts and savings between the two, especially if you use your Costco credit card.

Wolfer's has installed our new A/C and a replacement furnace in the past 6 months. They are timely, efficient with their installation, BS-free on providing estimates and recommendations, and very cost-competitive (especially with the aforementioned Costco partnership).

Specifically we worked with Ryan for sales/estimates and Diego for installation. Both are professional, courteous, and thorough. They worked together to pull some string on scheduling our installation and fit us in their busy mid-winter workload.

Worth specific mention is Service Technician Steven Olson, who came out first for what we thought would be a simple repair but turned out to require the full furnace replacement. Steven was gracious enough not to charge us a penny for the 90 minutes he spent tinkering with our system and diagnosing a much bigger problem than we first thought.

I highly recommend them and will seek to use Wolfer's for ongoing HVAC maintenance in my house. It's nice to know a reliable contractor for this type of work.

I had some difficulty getting advice and starting work with a contractor to replace an aging water heater in a simple hydronic system. I received either misinformation, excessive quotes or faced a genuine lack of interest and follow-up. Wolfers was one of the companies that made it nearly impossible to reach a technician for guidance. This was the case, even though I had done business with them in the past. They did not come out to inspect the existing system, and after at least 10 phone calls, when they did finally follow-up, the advice they gave was factually incorrect and the quote excessive given the requirements. Further, for reasons that are unclear, they dropped communications entirely at one point.  The only reason I persisted with them is that they were recommended by the HOA.

Overall, I was not impressed.

The pressure expansion tank on our older hot water tank started leaking profusely and we had to shut the water to the house off. I called Wolfer's and they tried to get a service technician to our house right away but they were all scheduled. I called again and begged them to get some one out to fix the problem. I got a call from the Hvac and plumbing manager and he said he would get a plumber out before the day was over. The plumber arrived around 5pm and thankfully he had a new expansion tank in his truck and was able to replace our leaking one and get our water back on. Yahoo and thank you to everyone at Wolfer's.

Not sure how to rate these folks as I only got as far as having the estimator come out.  Estimator arrived on time and rather than asking questions on the size of the house or my needs, instantly whipped out an album of fixed price options for Lennox heat pumps.  The lowest priced version was a SEER 16 for around $9000 (not Energy Star) and the next one on the ladder was over $11,000 for an Energy Star compliant version.  These prices mirror install prices for a Trane system.  According to heatpumppriceguides.com (heatpumppriceguides dot com) her price should have been about $2000 less.  Factoring in the rebate you get for being a Costco member that is still 1000$ higher than what I would have expected to pay.  

What bothered me more than the price was she didn't look at any of the existing infrastructure like the duct work as part of her pricing estimate.  I also got a pretty vague answer to my questions on the electrical service upgrade.  I assume the padding in the pricing was they priced a one size fits all solution rather than just selling you what you need.

We talked a bit about how they got their reviews which I found to be pretty insightful.  It is a pretty common practice lately to reward your field workers for persuading customers to leave positive reviews.  Many of us will leave a 5 star review just because the installer asks as long as there were no major issues with the service.  This just reinforces my belief that review systems for most sites are very flawed.

In the end the one price fits all menu method of selling a major infrastructure component just turned me off and they weren't someone I would want to do business with.  Even if they had been the cheapest I wouldn't have felt they were a good option.

We were quoted a base rate of $99 plus some fees to assemble and install a toilet. There was no removal, no haul away, and the bathroom space was wide open. The total came to $350. My email questioning this charge has gone unanswered.

If I'd been given a realistic quote, I'm sure I could have beaten that price - or I would have installed myself. The installation was adequate, but the sales tactics are questionable.

I needed a natural gas line installed from the meter to my kitchen, about 80'. Jacob Z did the installation and did an amazing job. He is not only a very personable guy, but is also extremely efficient.

He performed the work quickly and accurately and completed the work in a very reasonable amount of time. It was not an easy installation and required a lot of work in the crawl space.

When the inspector arrived, he looked at the work completed and immediately approved it. Good to go! Wolfers has a great employee and they need to hold on to Jacob.

My second great experience in dealing with Wolfer's.  They installed a gas line to my laundry room when I bought my home 3 years ago.
Called them back to run a gas line for a new gas oven. My sister recently used a different company their rate was slightly lower, Melissa at Wolfer's cleared the path to match their rate and the appointment was scheduled. Jacob arrived on time today with a happy friendly attitude, he was a pleasure to have in our home. Low and behold when he pulled out my stove we discovered there was already a gas valve installed....of course I was a happy camper.
I would highly recommend Wolfer's to my friends and family. I will definitely use them in the future!

They moved my appointment to later in the day to accommodate someone else. Canceled me at the time they were supposed to show, then tried to rebook me a week later. Guess I'm not important enough to them, so I'll by my water heater somewhere else.

Amazing customer service, extremely timely, and came in over $1,000 lower than another place with faster service. They did y try to upsell me or anything. I will absolutely be referring and using again when in need of service

Terrible, terrible experience - and it's still not over. An inspector with the city came to give us the green light so we can start using our gas furnace after Wolfer's installed it and they found TWO installation components that were not up to code. Then someone from NW Natural came to turn on the gas and they had to spend hours trying to get it to work. We were in below-freezing temperatures with a 3-year-old so they took pity on us, but the NW Natural inspector noted that it's not a part of his job to do this and that whoever installed it was lazy and did a sloppy job. I have called Wolfer's to ask when they plan to finish the installation but didn't get an answer to my question and it's now been a week since they installed it. They also destroyed the door to the furnace before even bringing it here and said they would replace it but still haven't.

I paid for them to pull gas lines to all my appliances and they only did the ones to the furnace. I've now called the salesman, their manager, and their customer service line to ask what is going on and everyone agrees that it was in my contract and I paid for it, but no one has an answer as to when this will be changed.

Their customer service are extremely rude and condescending, and their sales people will try to cut every corner possible. They told me a 4.99% financing rate at first, and then they casually sent me a contract for 8.99% without ever mentioning to me that anything changed.

Good luck trying to get a hold of their manager! She is in a perpetual conference call - for like 4 days straight, regardless of how screwed you are because of their lack of ability to get anything done.

Did I mention that they told me the furnace would be installed on December 29 and then on December 28 when I called to confirm they said Let's take a look at our calendar... January 4th sounds good? So they had never scheduled me in the first place, even though the only reason I signed with them at the beginning of December was because they promised it would get done by the end of December. Once installed, the furnace didn't get turned on until 2 days later because they kept messing up. So we were without heat in 20-something degree weather for over a week. They said they'd drop off heaters for us but never did.

I have filed an official complaint with NW Natural and asked that they remove them from their preferred service providers because they are a liability.

Monday - smelled some burning upstairs.  After a little investigating, found the thermostat was blank and the blower on the furnace was not working.  Called Wolfer's and set an appointment for Wednesday.  

Bought a new thermostat and hooked it up prior to my appointment.  Of course, didn't work.

Got a confirmation call and the technician Sean S. arrived on time.  Sean was friendly, and impressed me with his willingness to explain what he was doing, why, and give me some pointers on maintaining my heating system.  

He had the thermostat issue solved in minutes - needed to connect the common wire to the furnace (prior thermostat didn't use the common wire, new one needed it). The bigger issue was the blower.  After some troubleshooting, he narrowed it down to the capacitor.  Had the part in his truck, quoted me on the spot, and replaced it quickly.  Price was very reasonable.  

Also asked for a medical grade air filter to be installed.  For a small fee ($5 over what you'd get it for online), it will be delivered to my home in 2 days.  Sweet!

All in all, great experience.  Some upselling with services, but he wouldn't be doing his job if he didn't try.  Will ask for Sean S. again.  Great job!

Note - getting air ducts cleaned by Wolfer's in a week or so and will post another  review for that once complete.

Had my AC unit go bad & their tech came out & mentioned sometimes people replace furnace also but I had zero issues with my furnace ever. I said we could look for a sticker on the outside that might tell us how old it was, but I was pretty sure from my home inspection it wasn't nearly as old as the AC. When we got to the unit I was caught off guard and in some disbelief, in a personal space invaded kind of way, when he started just opening up the furnace without asking my permission. He then proceeded to spin a part around like it was a toy (again without my permission). He failed to tell me the age which was visible, and also that it was a High Efficiency furnace. Sales guy had to tell me both of those details the following day. Sales guy also said the previous owners spent some decent money upgrading the system and that it was still in good enough shape to be used for several more years most likely and no need to replace. Went ahead and proceeded with the new AC purchase. Two days later AC installers came over, and now after three of their staff had tinkered with the furnace, the furnace would not start and a key part was overheating after they disassembled part of it during the AC install and then reassembled. Normally they would replace the part but because the first guy opened and played around with my furnace without permission, and no desire on my part for a furnace diagnosis, and claimed that after he spun this part it had a little stickiness, it was now my problem apparently that this guy treated my property as more his own than mine the homeowner. The original AC issue had been diagnosed already as a compressor issue with a bad winding in the compressor, and even this can happen from unneeded movement on what were for the outdoor AC unit older parts. A contractor had picked it up and dropped it back down from about 2/3 of an inch to check if was bolted to the slab & there is a chance this may have made part of the winding have contact with edge of compressor & a short on next use. It worked fine last summer and early fall & it was later the same day that contractor did that when I tried using it for the first time this year & it shorted. Wolfer's wants me to believe that my furnace magically failed the exact hour & minute after they had 3 guys touching it & then tried to start it for the first start after AC install. It is just as likely and more so IMO that it was due to their handling and tinkering with it (including first when done so needlessly and without permission). I had used the furnace all winter & spring and even just a few days before it failed after they installed the new AC. They also took 8 days to follow up with a tech to look at the furnace & I had to do all the legwork to make that happen. I didn't get my completed paperwork on day of AC install as was reluctant to do final signing after they could not start my furnace afterwards. Left a note with dispatcher to have tech bring the paperwork & he said he didn't do so cause he didn't like taking the extra short time needed to drive into the office. I also asked him to set up a C wire with the extra wire we had & he agreed that could be done but failed to do so. Instead he called his supervisor and said he recommended furnace replacement which I was not aware of. All he said was that the part had a little bit of stickiness. The sales guy said furnace was fine & was probably more investment by previous homeowners than what was required but that was to my benefit since was high efficiency. The note to replace per the tech had been deleted by their staff and that was also my problem. Sales guy saying was fine was the most recent info I had and also well aligned with me experiencing zero issues with my furnace ever. I was able to speak to supervisor after the tech tried to place all the blame on me and he was reluctant to even find middle ground. Just stated if wasn't for tech noticing that part (by being obtrusive earlier without asking my permission) that the part would have been replaced. I indicated to tech earlier that I was willing to have some room for compromise but he was less willing until the end when he softened a little & said he would get back to me by the end of the next day with the best he could do if I chose to replace the $900 furnace part. Of course he failed to follow up the next day or the day after that. The tech was finally able to lubricate & get the spinning part to turn over but it now squeals like a banshee and is not in the condition it was before being handled and tinkered with by Wolfer's staff. I called Able's Heating and Cooling & they said the part should have been replaced free of charge. BEWARE OF WOLFER'S!! POOR CUSTOMER SERVICE FROM DAY ONE!! ZERO STARS :(

Ken V. came out today to do a clean up/tune up on our heating and a/c units.  When I let him know we have a child with some sensitivities and that's why we had called Wolfer's out, he went above and beyond to make sure every little bit was checked and even asked questions about what was showing up on our air quality monitor (which got us thinking we should have a look at the furnace).  He was polite and great to work with.  We've always been pleased with the work done by Wolfer's and will continue to use them in the future.

I am a long time client of Wolfer's and have experienced customer service ranging from average to commendable (mostly the latter). Wolfer's is a wonderful company with a highly-skilled staff.

Yesterday's furnace inspection and tune-up was an exception.

Steven called well ahead of our approximate appointment time to let me know he was on his way. He arrived on time, introduced himself, and promptly set to work.

Steven's precise questions, polite demeanor, warm smile, impeccable grooming, and perfectct manners, and all indicated a keen intlligence, excellent techincal expertice, and most importantly a commitment to customer service and customer satisfaction.

I was not dissappointed. Steven's performance was superior in every way and, in my estimation, deserves ten stars.

Let me be more specific;
* balance of professionalism & friendliness -- superlative
* technical knowledge -- excellent
* technical skill -- outstanding
* competency & efficiency -- exemplary
* communication skills -- magnificent
* listening skills -- impressive.

Steven is a fine techician and stellar representative of Wolfer's Home Services. I hope he receives the recognition he so rightly deserves as a stellar employee.

Sincerely,
William Douglas

We have had a miserable experience throughout with Wolfer's. We were expecting a contractor associated with Costco to be held to a higher standard and have had very good experiences with Costco contractors up until now.

First the installation was done completely differently than the sales representative said it could be done so we had to compromise on what we thought we were getting right at the install. The installers had to drill sounding holes all over the ceiling to find a place they could install the second unit that would work. When they finished, they left the holes all over the ceiling without caulking them as wet as large gaps around the units themselves. They also left the empty boxes for the ceiling units for us to dispose of.

We immediately began having troubles with the system. The thermostats did not regulate the temperature settings on the units. They were either on or off. So we had the option of heating until it was a sweat box or cooling until it was a freezer and then shutting it off until it was unbearable again and turning it back on.

When we reported the issue to the rep, we were told no one else had EVER had that problem. After telling him we were reading reviews for this model stating , they sent out a service person who told us he had seen the exact problem we had in another install. It was the mother board. They said they would order two new mother boards and come back in about one week to replace both of them. After a week and 3 days went by we called to see what was going on. We were told that only one of the boards had come in. Since we were expecting a two day heat wave in the 100's we asked them to please come out and at least replace the board in the unit in the main part of the house. After all of this they refused to send a tech up to do just one and we would have to wait. Well, here we are today, the day of our appointment finally. We were scheduled between 8-10 AM. We did not get a confirmation call so we called at 9 AM to confirm ourselves and were told our technician was on his way to his first call now and would contact us when he is on his way to us. Fast forward 2 more hours. Our technician is now one hour late so we called again to see where he is and I would like to say I was surprised, but I really wasn't when I was told that our technician is on his way to his first appointment (still? again?) and would call when he is on his way to us. Wouldn't it just be easier to set an all day appointment? So we cannot recommend or give a positive review from our experience.

I just purchased a new Lennox heating and air units. My heat pump 25 years old was working in emergency mode. Barely putting heat in my home. Leon came out and did an estimate with 3 options. I purchased my choice 3 days later they came out and installed units. The technicians where very professional, clean and courteous. My unit is working beautifully even heat where as my kitchen hardly blew anything out. Thank you to all .

I've increased my earlier rating as Wolfer's has stood by their products. We purchased a Lennox furnace two years ago that came with a five year warranty. We initially had trouble replacing the thermostat but they eventually made it right.

We have been so satisfied with our furnace that we had Wolfer's replace the AC unit when the old one failed.  The team, lead by Francisco was very impressive and qualified. They completed the installation quickly and left the areas they worked in spotless. The outside unit is so quiet that we can sit and enjoy our deck while the AC runs next to us in silence.  Thank you Francisco and team!

On time, courteous, professional, and friendly. Full system HVAC replacement required a full team but Kevin W really stood out. First in and last out, Kevin worked hard and kept me informed as the all-day project progressed. Kevin took the time to explain some of the more intricate details of how my new heat pump system worked.

Wolfers was the installer of choice by Costco, and I can understand why. I am happy with their service and recommend them.

Horrible company, no communication, nobody answered the phone. The work that was done on my home wasn't what I expected, cutting holes in drywall to run a new thermostat line, and not fixing the holes afterwards,Leaving a mess in the house.  a bunch of quacks.

I had them come over and check out my gas fire place $99.00, okay no problem. Then they wanted to charge me $495.00 for a $100.00 part, really! That's not what I expected from a home town company. Thanks but no thanks!

My landlord had a new heat pump put in and Chris m and Daniel  R  where the technicians These guys did an outstanding job on everything the total install .they even put a new heat pump on the side of my house .They started this morning and were done aronund  7 tonight !!! I don't even think they took a lunch these guys were awesome man I wish I would have got how's work on time I really good guys I'd recommend him again no matter what are awesome thanks guys

Live in Vancouver area. Tech from Wolfen's checked furnace says it has a  crack in the heat exchanger. He uses a camera extended through the limit switch hole to show me. I see dark smudge and says that is the crack. He states  furnace is to old to fix and I need a new furnace. Cost $4800.00! He even red tag furnace, DO NOT OPERATE!!  I ordered new exchanger $280.00! Pulled out old heat exchanger NO CRACKS!

This place started out with a reasonable quote. But then it was downhill from there. The first guy they sent out didn't have the right equipment, even though we were very specific about what we needed done. I was mildly annoyed because my husband had taken the day off to make sure someone would be home. Day wasted. The second time out, they seemed to do a good job, HOWEVER could not finish up so they needed to come back again. The third time out, the pressurized the hoses but there was a leak. When called about it several, no response or call back. I have now been without a kitchen for 2 months and have been nightmarishly trying to get a hold of these guys so they can check their work.

Wolfers recently installed a new gas furnace in my home, can't say enough good things about these guys, Leon, their sales consultant was very knowledgable, made the entire transaction go smoothly. Their craftsmanship is above what I've seen as the usual standard of quality. Teo and Bryan were a real professional team, I'd asked them to please do their best with regard to a clean install as I am a retired craftsman myself and like to see every wire, duct, and join be as tight and efficient as possible. Upon completion this was done in a manner that speaks to their professionalism.

I got this entire deal through Costco so if anyone needs any air-conditioning or heating units call these guys for a great job at a very competitive price.

My furnace had been acting strangely for a couple;e of days (working then not working) so when it quit working the second time I call Wolfer's because they were an authorized  Lennox repair company. I called them around 10:00 AM and I told them my heat was out and they were able to prioritize me and  were at my house by 12:00 the same day! Steve, the service tech was very professional. It first looked like a couple of switches were defective and I think most service companies would have stopped there and ordered the parts but Steve wasn't satisfied with the test results he was getting and did more diagnostic work which uncovered a much more serious problem; a cracked heat exchanger. Steve took the time to explain and show me how serious and dangerous this was. He immediately disconnected the furnace and tagged it. Steve said that since Lennox no longer supported this furnace, that I would need to have a new furnace installed. Since I was the original owner Lennox would provide a substantial discount. Steve contacted his office and by 4:00pm the Lennox sales guy; Arin was at our house providing us with the details for a new furnace install and the discounts we could expect. With the Lennox discount, the price of the new furnace was very reasonable. Arin also told us that they had the new furnace in stock and they could have it install the next day! The following day two installers (didn't get their names) were at the house by 9:00AM and they had the furnace installed and working by 2:00pm. I was very impressed with the service I received from all the people at Wolfer's who worked on replacing my furnace. I highly recommend this company and will use them again.

We hired Wolfer's for some gas and electrical work.  The work was completed the first week of July.  The gas inspection and permit were obtained within a week.  Nothing was done regarding getting a permit for the electrical work for two weeks.  At that point I started calling Wolfer's.  I called several times a week and was told each time that somebody would get back to me.  Nobody called me back for two weeks even though I was calling several times a week.  This was important because we were expecting to install a new oven on the 31st.  When I finally did get a call back, the Thursday before the stove was scheduled to be installed, I was told the inspection/permitting process was being taken care of.  I didn't hear anything so on Tuesday I called again.  I was guaranteed that the inspection would be Wednesday or Thursday.  Yesterday I was told that, for sure, the inspection would be today.  I didn't hear anything today so I called and found out that NOTHING had been done to get the permit.  They had not even filed the request with the city.  I have, again, been told that the permit has been applied for but the inspection process was 5 days out.  Therefore, my stove will not be installed tomorrow.  They did offer a discount, but that hardly makes up for the inconvenience that this process, which should have been easy, caused.  We had used Wolfer's once before and everything went fine.  We will not do so again.

Francisco was very helpful and responsive to  all of my questions, did very clean detailed work.  I would highly recommend Wolfers to anyone from Portland to Eugene who has hvac issues.

Have used them for many years does a great job every year servicing my unit.  I purchase the annual service.  I would recommend them for emergency services too.

I really wanted to love Wolfer's, especially after so many fabulous reviews.  Unfortunately, after two bad experiences, I cannot recommend this company.

I had A/C installed in a house I purchased over the summer.  When the initial quote was given, I was encouraged to purchase a fancy Honeywell air filter.  Since the house is newer construction with no pets, I wasn't interested.  However, when the central A/C was installed, the fancy filter was put in without my knowledge (and of course I was billed for it).  I called and explained my situation to billing, and was told that well, it was on the original quote.  I tried to explain that it shows an optional service and that I would have appreciated reviewing the items being installed (and billed) before they go in the house.  Note: I purchased this house for my parents so I was not at the install.  My folks had the original estimate and the check for the balance remaining per the contract.  Billing eventually said they would credit me for the fancy filter.

Fast forward two short months.  We decided to have the existing furnace serviced before the cold weather sets in.  The technician comes out, says the heat exchanger is cracked in several spots, and we need a complete new furnace.  This doesn't sound right to me, since the house was built in 2008.  I contacted Bryant, the company who manufactured the original furnace, to file a warranty claim (20 year warranty on heat exchanger).  They asked that a Bryant tech come out and take a look, which happened in a few days.  The Bryant tech notes that the heat exchanger is fine, and those are heat marks.  He even ran a fiberoptic camera through the furnace to verify everything was fine.  

I immediately contacted Wolfers to explain the situation, and ask for a partial refund on the A/C service I prepaid for, since obviously I am skeptical of their service.  I offered to pay for the furnace service (although the faulty diagnosis nearly cost me $3,000) but don't feel I should have to pay for a future service as I have no plans to utilize their company again.

It's been two weeks without a response.  How disappointing.

Moral of the story: Often times it's worth getting a second opinion.

very nice people to work with from our salesperson to our installers.Mike E and his team of installers were prompt,even during a very nasty ice storm,professional,and very helpful in explaining all facets of the installation.Would highly recommend Wolfers. Felt I got a very fair price, and not pressured,like i felt with other estimators.

We bought a furnace, and central air almost 4 years ago. Recently the furance stopped working, I called to get someone out to fix it. The soonest that they could respond was over a week out. I was able to get Sunglow inc out on 2 days. Turns out the gas valve went bad and had to be warrantied. On a side note we also bought our water heater from them as well. Spent a ton of money with wolfers to be treated so poorly. Needless to say we signed a  maintance contract with Sunglow inc.

DO NOT TRUST THIS COMPANY.
Made an appointment for annual A/C maintenance, using a coupon.
Tech stated repair work needed : $1,200 +.  
He immediately switched to SELL A NEW SYSTEM mode, including buy one within 30 days and save $$$!
A second opinion from another company found minor wear on the contactor.  Nothing that needed immediate attention.

Francisco was knowledgeable, courteous, friendly, and patient with someone who barely knew what he was supposed to do. Great job.

I had the Wolfer's team out to my house for a complicated installation consisting of 2 units and a lot of crawling in a very tight crawl space.  At the same time I had a plumbing crew and a water remediation company at my house for a broken pipe that we found the morning the Wolfer's team was starting the installation.  Needless to say it was a crazy mess and the Wolfer's team put in a long day under tough circumstances.  

The lead installer was Rick Patterson and his helpers were Jose and Roberto.  All of the men did a great job and maintained a great attitude for the entire 13 hours they were at my house. They were extremely professional and very courteous.  They knew I was dealing with a lot of stress while working with the other trades dealing with the flood.  They reassured me all day their install was going flawlessly and they were right.  That night my family enjoyed a nice air conditioned house for the first time in 10 years.  Good Job men.

I would also like to add that the estimation process went very smoothly as well.  The estimator came in and gave me a detailed quote the same day.  I showed him another quote I had and they were very similar but the other was a bit lower.  They matched the price no questions asked and we had a signed contract and were put on the schedule the same day. Very impressed.

Raul and Billy arrived when promised.  They were efficient and the installation was done in a timely manner.  Afterwards, they did an excellent job of clean-up.  Raul and I did a site inspection and the work completed was very professionally done.  Raul took his time to explain the thermostat settings which was a big help!  I wouldn't hesitate to recommend this team!!!

My service provider was promptly on-time, professional and knowledgeable, friendly and efficient.  It was a text-book example of good customer service.  I'd recommend these folks to anyone.

I had a great experience with Wolfer's and the installation of my water treatment system.  The water in Vancouver is so chemically treated you can smell the cholorine.  First there was Lisa at Costco who was so friendly and knowledgeable and asked the right questions.  Then Larry came out to give me an estimate.  He asked me about my household usage of water and I was satisfied with the estimate.  Then Gene and Angel came out and installed the system.  Both were friendly and very professional.  I can now drink the water and there is no chlorine smell or taste.  I would highly recommend this company.

My husband was able to take care of the code that was showing on our furnace by the help of a Wolfer's Tech on the phone. Our house is warm thanks for the patience and understanding of Francisco!!!!  What a relief! We had another company come through an hour earlier and  tell us we needed a new furnace.

Excellent service. Steven O. went above and beyond.  My heat went out when the freeze, snow storm hit.  First he talked to me on the phone after hours to help get it running 10 days ago.   He was able to come today to repair the system and was able to diagnose and get it operational!  He is very courteous, professional and thorough and went out of his way to make sure all is okay.  I've used this company for over 10 years and have never been disappointed.  I highly recommend Wolfer's!

Civo and Colton did a great job installing my new gas furnace. I had an ancient oil furnace that was getting replaced. The Wolfer's team was able to finish up in a day even though we ran into a couple complications, like needing to update the electrical so that it included a ground wire. The team performed this additional work in a timely manner. Professional crew who cleaned up well after the work was complete.

We had our 4th visit in the past month  today from Wolfers trying to service the air conditioning system they installed in 2012. The warranty just expired and they have charged us over $2,200 in the first two attempts, and we still do not have a functioning system. The house is 80 degrees at 9:00 at night. We are better off opening the windows. It is 83 degrees outside, but at least there is a breeze. I am now looking for a different company to provide cool air, where Wolfers has failed in four attempts. Suggestions are welcome.

My service tech- Ken V. was very knowledgeable and helpful.  He was able to quickly diagnose and repair a couple of minor problems.  He also vacuumed out a ton of dust and dirt in and around our furnace which hasn't been serviced in years.  Great service.  I will definitely use Wolfer's again.

Had a great experience with Wolfer's Heating this morning.  Technician Jesus called ahead as promised, provided great, thorough and friendly service.  He took the time to explain things and answer all of my questions and never tried to up-sell us.  The office staff was also very friendly when scheduling.  We will definitely use Wolfer's again!

Raul and Billy with Wolfer's Home Services did a very professional job replacing my Heating and Air Conditioning systems.  Raul did a great job correcting the mistakes of the original system and making my HVAC work far better than it did previously.  The new Lennox system is whisper quiet and the digital thermostat is a great addition.  They explained everything to me in detail.

So impressed with this company. We had them bid on a furnace and AC job, they were substantially lower than the other 2 bids. They brought a crew out and did all the work in one day. They also installed a gas line for a new gas cooktop in our kitchen and are doing a smaller job running ducting under our house. Every tech has been professional, easy to engage and helpful in explaining things. And they do billing before they leave, so the whole job is done all at once. I'm sold!

I asked salesman Leon to set me up with  A Team installers. I was not disappointed. Mike E.  and partner Dennis arrived right on time and, within minutes, I was confident that they would do a superior install.

Each guy took a piece of the project and set to work. I was impressed at how little they verbally communicated at times; they knew their roles and performed them flawlessly. Both had a good eye for detail/perfection and treated our home as though it were their own. They cheerfully and patiently answered any and all questions and offered options/choices whenever variables would affect aesthetics or functionality.

They put in a long and very full day but never wavered from their goal of doing a perfect install. Very impressive team!!

Our furnace fan wasn't working and Wolfer's sent Francisco C. out to do the service on it.  He was such a great technician.  So knowledgeable and thorough.  Our furnace fan is working again and our air conditioning is working for the hot weekend ahead.  I would definitely call them again for any heating and air conditioning problem.

Sean S. quickly diagnosed the reason my air conditioning wasn't cooling my house and fixed the problem.  Lucky for me that he didn't have to use any new parts!  I had a few questions for him, and I was pleased that he took the time to answer them in a good amount of detail. Even though I didn't always understand the inner workings of my system that he was describing, he did his best to help me understand.

I have had Wolfer's technicians do annual maintenance on my equipment for 4 years now and have always been satisfied with their work.

I have never had such a horrific experience with a company in my life. We inadvertently did not turn our gas handle off on our range all of the way and woke up to a gas smell in the house. When NWNG came out to assess for any leaks, they determined the stove was safe, but that a vent pipe to one of our instant water heaters was potentially leaking some carbon monoxide around the connection joints. They suggested we get the vent pipe sealed and referred us to Wolfer's as one of their recommended vendors.

When the technician from Wolfer's arrived and looked at the vent, his behavior became arrogant and dramatic, telling us we were lucky to be alive and indicating that he had never seen that type of installation in his life and finally that he would need to tear apart our walls in our home to the tune of $6,000 to $8,000 to remove and replace all piping as it was not to code. I should point out that this technician was not familiar with the unit we had, stated he had never worked on their equipment and tried to look up the unit and manufacturer in his phone while on the premises but could not locate the product.

We told him that the system had been in place for 10 years and was installed professionally, showed him a second one we had in our garage, and that his own company had been out to clean the system previously and never mentioned anything of the kind. He argued and stated that this was not true and stated he was authorized by NWNG to turn off all of our gas to the main house unless we complied with his demands. We told him we wanted a second opinion, and at first he refused to leave, pushing his way toward our gas meter to disconnect our gas. We again asked him to leave and he and his assistant did so; however, he indicated that someone would be out to shut off our gas imminently.

About an hour later, two police officers showed up at our door, stating that they were called because of life/safety issue and that I was reported as being erratic. I explained the situation, that most of the conversation was between this technician and my husband, that the information they had provided was simply not true, and they subsequently left. After some finger-pointing by Wolfer's, I learned that their technician had called NWNG and blatantly gave incorrect information to them regarding my condition and the condition of the unit to cause the police to be called. I explained to the manager of their service center that these actions had the appearance of endeavoring to use law enforcement to require us to buy their products and services, and that this was not only unethical but likely illegal as well. She declined to provide me with a second opinion; however she did  give me a $1500.00 quote to replace the pipe.

We have since called and been serviced by a company authorized by the manufacturer to work on the equipment we have installed currently. Their charge was $150.00 and they performed the exact work indicated by NWNG. During his visit, the technician stated that the unit was installed originally according to manufacturer's recommendation, and that we did not need to replace the unit until we were ready to do so as it was working fine. It is bad enough that we did not receive courteous service from the first technicians from Wolfer's who arrived at our home, but the inconvenience and embarrassment this company caused us with our gas company and law enforcement is inexcusable.

After smelling natural gas in our laundry room last Saturday morning, NW Natural sent a Tech out and determined our water heater was bad.  NW Natural referred us to Wolfer's who advised that, since it was Saturday, the charge would be $135 instead of the usual $85 (plus parts and labor).  I agreed to the additional charge and was told their plumber was on a service call but should contact me within a couple hours to let me know he was on the way.  This was about 2:00 in the afternoon.

At a little after 5 pm, we still hadn't heard from the plumber so I called back and got their answering service.  I explained the situation and was told they would page the plumber and if I didn't get a call back within 20 minutes, to call again.  After about 30 minutes I still hadn't heard from the plumber so I called again and was told the same thing.

We finally got a call from the plumber about about 6:30 pm and was told that it was now after hours so the total cost of our replacement would be over $2,000  We made the plumbers evening and told him not to come.

We went to Home Depot, bought a new water heater and all the necessary parts, and changed it ourselves.

I called Wolfer's a few days later and questioned their service and pricing.  I was told that my story didn't sound right and I would receive a call back from a manager.  

It is now four days later and I have yet to receive a call back.  Do you see a pattern here?  I guess business must be good for them!

I also notified NW Natural of my complaint and suggested they remove Wolfer's from their recommendation list.

Met the crew at the Portland Home Show and was impressed with their initial presence.  We signed up for a discounted service call.

3 days later, Francisco showed up at our house.  We just moved in a month earlier, and he helped to explain how our furnace worked, pointed out a couple of interesting items about what might go wrong sooner than later, and proceeded to work on the furnace, kindly explaining to me the different things he was working on.  We discussed the age of the furnace, and he contacted the company to send someone out to give us a quote on a new one.

The next week, Jim came to the house, looked over our system, and gave us very good recommendations about our options.  He did not hard sell us at all.  

Everyone has been very friendly and helpful, and we will continue to use them for our home HVAC needs!

Wolfer's was recommended to me by a friend.  I was apprehensive since I'm not only a new home owner; I am a woman who knows little about HVAC.  I saw water under one of the 'arms' of the unit and it appeared to be sagging under its own weight.  I imagined the worse - mold, water problems, replacement of many bits with people crawling around in hazmat suits.
Luckily I called the right place.  The technician (Jacob) pulled off the arm, it was completely dry.  The problem was only an uneven surface that the little condensation pump was sitting on.  He leveled it, tested it, and everything is working just fine.  I will use them for yearly maintenance and will recommend them highly to everyone who will listen.  Thank you Jacob and Wolfers!

When collecting bids for a ductless heatpump, I was disappointed with my experience with Wolfer's. I thought because they were a Costco approved vendor, they would have shone brighter than the competition.

Took over 1 month to schedule an appointment for estimate, the person who came for the estimate seemed uninterested in my business, a shorter warranty and the bid came in $3000 higher for a lower quality system (despite the Lennox name) ...including the promised Costco rebate cards.

The reviews on Yelp seem to be *very positive for traditional heating/cooling.* My experience was for a mini-split DH, which might explain some of the discrepancy.

First of all, Jesse at Wolfer's is the best!  

We are totally impressed with his knowledge and the customer service he provides.

Our furnace has been giving us trouble over the last couple of years.  Sometimes, the furnace would not light.  We had the furnace looked at by another company, and they fixed it, but they did not find the underlying problem.  They didn't really fix it.  As a result, the furnace kept having the same problem.  

Jesse diagnosed the underlying cause of our furnace problems.

Jesse took the time to show me and explain exactly what he did and why he did it.

I cannot tell you how relieved that we have found a company that we can really trust.

Wolfer's and Jesse, thank you so much!

Stewart & Christine B

Wolfer's Heating is by far the best.  They came on time today and serviced my furnace for the winter ahead.  Spencer, the service rep. showed me what he did to the furnace to make sure things will run properly.

Bob A

Starting with the salesperson Jesse who came to our house and gave us central air options, he answered all questions thoroughly, and was very helpful. Then came the installers Craig, and Cedo (I believe that is his name) they were on time, clean, friendly, and extremely efficient! My wife and I had a pleasant experience with all aspects of Wolfer's , and will highly recommend them to anyone needing their services

Unprofessional - they lost our appointment and acted like the fault was mine. The scheduled appointment, for which we took off work early, was apparently not in the system when I called to see where the person was 30 minutes after the scheduled appointment.  I was told that I never called in, not that perhaps there was a glitch or an error on their part. Nope, the only possibility is me making up that I had an appointment.  The person answering the phone actually seemed more concerned with reprimanding me for never having returned their call!  After hanging up I checked my call history, and just as I recall, there was a several minute call from my phone to their number, a couple of weeks ago.  I had taken notes as I talked to the person on the phone, filled in the card I picked up at Costco, and had these when I called today. These are apparently just part of my hallucination that I phoned in an made an appointment.  The person I called totally lacked concern with anything except that her system showed they tried multiple contacts.  No apology and no attempt to reschedule, just rude, like I randomly called in making up a specific time and date for an appointment.  Crazy!  I'll be calling elsewhere.

These guys were A+ on my HVAC install from start to finish. Tim came out to bid the job. He was thorough, explained everything I needed to know in detail (and in terms I could understand) and was incredibly polite and happy. I reviewed three bids in the following couple of days and while Wolfers wasn't the least expensive, I knew that going with them meant I'd be in the right hands the job would be done well. Was I right. The team that arrived the following week was top notch. They handled a full install of a brand new AC system on an old house with ease. They were efficient, effective, clean and courteous. They completed the job on time, in full and on budget 100 percent. I've now got a wonderful AC system and couldn't be happier. I've been doing a lot of work on my house recently and I wish all of my contractors were this good!

Great Team,  They were quick respectful and answered all out questions.  They stayed busy and seemed to be well trained.  We will have them back to work on other jobs.

Work done was fine. Anyone could do it. But a three hour appointment window that you always show up at the very end. Your a joke. Only go with them because it's under warranty. Do yourself a favor call anyone else!

Bryan and Gene just installed an ecowater undersink reverse osmosis drinking water system. They were professional, clean and quick taking time to make sure I understood how everything worked.  Thanks!

Regularly scheduled maintenance/service call

Steve K showed up at my house on time and very professional. Immediately, he asked me if there was any problems or concerns or if I just had any questions. I told him that everything was running smoothly and that every thing was a go. He very promptly started my diagnostic tests and servicing. Steve has come out to my house several times before and is always very professional and knowledgeable about his job. It always helps that he has a very positive outlook on life and loves what he does. He communicates very well about what he did and what's happening.

I am very pleased with the staff here and recommend them to everyone I know for all their HVAC needs. The customer service coupled with their professionalism keeps me coming back year after year! Great job.

We just had an exceptional service experience with Harley and Phil!!!  They were prompt for the installation of our central air conditioning unit and incredibly professional.  We were very impressed with their expertise and cleanliness on their installation.  They took the time to share the details of how our system worked and when they hit a small glitch, they ensured us that it would be taken care of.  We strongly recommend Wolfer's and in particular Harley and Phil.

Had Steve K from Wolfer's come out to do a tune-up and inspection of our furnace and heat pump. He was very pleasant and efficient, and was able to speak plainly about our situation, providing options for how best to move forward. There were a couple parts that he needed to replace, and he had them already in his truck, and when we needed to schedule a follow up appointment about something else he was able to do that immediately. Overall, it was a great experience and I was glad to have Wolfer's and Steve K here to help.

Wolfer's is always top-notch with customer service. I've probably had them out to my house nearly 10 times for various things.. from new purchases to service checks. They're always very respectful and very good at what they do. Sean S was great!

I hired Wolfers Home Services to install a Lennox air conditioner in my home.  Teo and Victor did a professional job and did it efficiently and knowledgeably. I am very impressed with their work.  The A/C unit is working beautifully!  I will probably use this company again to install a new furnace in the future.

Steve K. has been to my home for several years now to do the annual HVAC check-up on my systems.  He is cheerful and efficient and I am always glad to have him come.  I recommend him to anyone who is looking for a skilled professional.