Description
Portland Mechanical Contractor's Group (PMC Group) has been delivering industry leading services to the Pacific Northwest marketplace for over 10 years. Our goal is simple: to provide a full service, one stop shop that addresses all aspects of mechanical needs for local contractors and business owners. We offer industry leading contractor services that are backed with our 24 hour, 7 days a week customer repair service. We offer a full range of HVAC, Industrial & Commercial Plumbing, Industrial & Commercial Refrigeration, Process Piping Design & Construction, and Sheet Metal Fabrication services. Our staff is highly trained, professional, and dedicated; and strive to keep our customers happy. And while our services and customer base are diverse, we consistently provide a high level of quality. Whether it's the repair of an ice cream machine or the complete redesign and construction of a plumbing system, you can expect the same degree of customer service and expertise. That's why PMC Group's motto is Committed To Quality Since 1998.
HISTORY
Established in 1998.
PMC Group was founded in 1998 as a small mechanical contracting company with just six employees focused on HVAC and Refrigeration Service. We are now one of the largest mechanical contractors in the Northwest offering a wide array of products and services. Our customers appreciate having a highly responsive, skilled, and professional contractor that they can entrust with projects; and we at Portland Mechanical Contractors (PMC Group) take that trust very seriously. That's why we offer 24/7 emergency services to customers in need of urgent and reliable expertise, and have assisted thousands of businesses in the Pacific Northwest with a wide variety of mechanical services - from the simplest to the most complex. Whether you need commercial or industrial service and maintenance, you can count on PMC Group to complete the job quickly and correctly. Period.
SERVICES
A/C Repair, A/C Installation, Boiler Services, Electric Furnace Installation, Emergency Services, Faucet Repair, Garbage Disposal Repair, Gas Furnace Repair, Heater Installation, Pipe Repair, Septic Tank Services, Sink Repair, Toilet Repair, Water Heater Installation, Heater Repair, Backflow Services, Drain Installation, Electric Furnace Repair, Faucet Installation, Flame Sensor Repair, Gas Furnace Installation, Gas Line Services, Pipe Installation, Leak Detection, Sink Installation, Toilet Installation, Water Filter Services, Water Heater Repair, ,
Reviews
The building i work at just had a HVAC Service Tech out to repair our system. Let me say that the gentleman was very smart at what he does and went way beyond customer satisfaction for the office and made us all feel like its all ok now ( and it is ) Randy G was just simply amazing. I will be requesting him :)
Rebecca D.
09/11/2018 12:00:00 SA
On my way to work I watched a PMC company truck blow two red lights, two crosswalks with people waiting, and fly down MLK going 40-45. If their work demonstrates the same care and respect for the law as their driving, I wouldn't touch these guys if they were the last contractor in town.
Constance H.
09/07/2018 12:00:00 SA
Never in my life have I encountered such rudeness. Today I witnessed two employees berate a gas attendant for the pump running slow. It was not the poor teenagers fault. If this is how the employees treat the help. I can only imagine the low quality service they would provide to me a customer.
They came out to my loft in Gregory to fix my air conditioning and failed to do so despite paying well over $400. They required me to pay for another service call to see what they missed so I had to hire another company to look at the problem.
Watch out! They will charge you for their Driving Time no matter what time your appointment is scheduled. My appointment was at 8AM. They sent 2 mechanics and charged me one hour each just for their time to drive to my shop. Whoever has an employer pay for your driving time to get to work, please raise your hand... NONE, I bet!
So, two guys at $85/hour after they already billed me $60 for their Vehicle and Fuel charge: I'm $230 down before the job even started! They worked from 8-9:25AM and told me the total work time was 5.5 hours, does this add up to you?
Then, they offered to take the old window air conditioning unit with them...but did not explain to me that they were actually going to charge even more for that. I thought it was a courtesy of the company, but Nope. It was on my dime... We have a huge dumpster behind our building, which I was planning to use anyway (if only I had known).
The 2 mechanics they sent were good, but I do NOT like how this company treated me. I honestly do not feel they were forthright or fair with me... It makes me wonder if this treatment had to do with me being a Female Minority Small Business Owner. If they talk fast enough, I might not understand what they are up to. Just an FYI to everyone, beware before using this company.
Martha B.
07/07/2016 12:00:00 SA
HORRIBLE CUSTOMER SERVICE!!! I was hit by one of there employees and a month later STILL NOTHING!!! I call and I'm given the run around. He ran a stop sign and yet they say that the accident is partly my fault!!!! Are you serious!!!!
Kelly Z.
01/09/2017 12:00:00 SA
These guys saved the day and we're honest and helpful. The cold snap froze our hot water pipes. They came quickly and insulated the pipes. Well, that wasn't enough we found out because the next day the pipes froze again. PMC sent another technician (Eric who is awesome) who smartly proposed the correct and final solution to put heat tape on the pipe. I was concerned that PMC would charge me for 2 visits but they didn't. Nick the manager proposed a reasonable billing solution. Thank you Ben, Eric and Nick for your efforts!
No stars, if allowed, but unfortunately, to post the review, I have to give them an undeserved star. They sent out someone who couldn't diagnose our problem, and he stayed about twenty minutes. They billed us for a truck charge ($60) and an hour and a quarter technician time, parking (he could have parked in the loading zone), and said our unit was incorrectly installed. The technician also said that the PMC plumbing team would follow up. No follow up. Turns out, after hiring another company, because of the aforementioned lack of follow up, our condensation pump was bad and indeed the unit had been installed correctly. The pump was quickly replaced and all was fixed to our satisfaction BY ANOTHER COMPANY. And still, they billed us on our credit card also telling us today, that they were sending another bill for another $12 or so because they didn't bill us enough in the first place. Very disappointed with the lack of service and professionalism displayed by this company.
Goji B.
04/09/2017 12:00:00 SA
Poorly skilled technician and worst customer service. When I inquired about Nest thermostat installation, they said they have technicians that have experiences with Nest thermostat. The first technician flat out said he never worked on Nest thermostat. Reading a manual, he installed it. It stopped working 2 hours after he left. They sent another technician, and he also said he has no experience with Nest thermostat. He could not get it to work. The business development manager told that he wants to make it right, and if he had to come out and install it himself, he would do it. Never happened. I called to follow up and left a voice message. Never called me back. They send me a bill for the 1st installation claiming they deserve the charge because it was working for 2 hours. WOW. They take money from customers for poor quality work. They take no pride in their work nor business.
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