Pacific Plumbing & Drain Services

Pacific Plumbing, we are so pleased we went with your company. Your journeyman, Justin re-piped almost our whole house, upstairs and downstairs, from the basement bathroom ceiling, leaving minimal repairs. You can tell he has years of experience, as well as excellent craftsmanship. Your apprentices with Justin's tutelage left us with a great re-pipe job! My favorite part of the re-pipe was the recirculating pump, now we have hot water in seconds, instead of minutes with great water pressure. Now our 1958 beautiful home, feels like a brand new home! Thanks Justin and apprentices for an excellent job, well beyond our expectations! We will be referring you guys to our daughter, for her re-pipe needs! Thanks, Tom and Deb P.

They quoted me and estimate of around $700 dollars and I greed to have the job done when I got the bill it was $924 and change.  If I had known it was going to be higher I would have gotten some other estimates.

Easy to get an appointment- it was especially appreciated when our toilet broke at 2am and started making a LOUD GRINDING sound! They arrived the day I called. Tech was professional and friendly.

Five stars!! Out of 13 calls to different plumbers, they were the only ones that answered the phone with a professional live person. I needed a facet replaced.They provided the cost up front and I scheduled something the next day. After I scheduled, I received a text message confirming the day and time of the appointment. About 30 minutes before the arrival time I received a phone call and another text message with the name and tracking of the ETA of my technician. Patrick was assigned to the project and was on time. He was professional, friendly and efficient. It was done fast and with care. He provided me information on what to look for and what was replaced. I received another text message thanking me for using their services and asked I rate the service. I would recommend this company to anyone and use them again for future projects!

$113 and couldn't tell us anything about what was wrong. No value or information was provided to solve our issue.

I just had Patrick, from Pacific Plumbing and drain repair my leaking toilet. I've had a leaking problem for some time and several different plumbers, from different companies, attempt to fix this problem. Other plumbers recognized the problem, but basically only put a band-aid on the problem. They did that because quite a bit of manual labor was required to properly fix the leak.
 Well, Patrick didn't hesitate to do the right job, which required a lot of grinding and sweat equity. He explained everything that he did and actually put in some extra protection to be absolutely sure it wouldn't leak again.
 I highly recommend Pacific Plumbing and Drain. If you can, ask for Patrick! He is a very polite, conscientious person.

Thank you,
Eric Skjeie
Forest Grove, OR

These guys are awesome and so understanding. I called to reschedule like 3x then ended up cancelling (got issue fixed with over the counter stuff) but they were never rude or sassy about my large volume of calls. They were also able to do same day work. I will definitely use them next time.

I 'm very happy with Pacific Plumbing & Drain service at Vancouver
My salon in Vancouver have a problem
at drain water sinks
After we called they came same day and done wonderful jobs , happy service
We recommend Bussines & home need fix the plumbing, the company pacific plumbing & Drain
Service is #1 company
Thank you For the good job at my Bussines .

Thoughtful and caring!

I am so happy and so grateful for Pacific Plumbing and Drain.  

On Friday, I lost grip on an important piece of family jewelry down my bathroom drain.   I found Pacific Plumbing and Drain on yelp and thought...I have nothing to lose.  

I spoke with Erin on the phone and she was wonderful, caring, just the person you'd hope would pick up in this type of situation!  She worked with the owners to create a plan and Jon came out today.

I showed him the lay of the land and he started to work.  He was patient as I watched over his shoulder as he waded to years of gunk and build up...carefully examining each lump for a bit of shine.  It wasn't in the drain and he suggested we could go down to main catch for my building, but the reality was that even if we did locate it from there, it would be a very expensive project of digging and pushing.  At that point I decided it wasn't worth the expense.  

Jon did not give up.  As he was examining the sink one last time, he said he saw something, that he just couldn't believe---my jewelry was stuck in the overflow hole!   It hadn't even made it to the trap.  A few minutes later, the earring that had been passed down from generation to generation dating back to the 1800s was home to me!

Thank you, Erin
Thank you, Jon
Thank you, Pacific Plumbing and Drain

Don't you just love competent professionals who coordinate with other professionals to get the job done?  Patrick the Plumber was so polite and easy to work with - and was very mindful of my old dog who really wanted to go under the house and help him work.  The office kept me informed, and the whole job was smoothe as silk.  Thanks Pacific Plumbing and Drain for a job well done!

So in course of human events, eventually pipes break and play havoc with your walls. Pacific Plumbing and drain services was scheduled to do the replacement work by our insurance company. What should have been a relatively straight forward replacement turned out to be a bit more involved which is understandable, but length of repairs was drastically increased by the service we received from Pacific Plumbing and drain.

TLDR; Overall, I cannot fault them for the 2 hours of work they did. I can fault them that it took them nearly 3 months to do it. They also need to come up with an excuse other than we were just about to call you.

The Story.

The first technician came out on time as scheduled, but couldn't work on the pipe until the mold had been removed (understandable). So after having the mold situation fixed the tech came back, spent three minutes looking at the pipe, noted that the valve would need to be replaced and that he would have to order the part (totally fine). After a week, he returned with the part, but it turned out he ordered the wrong part (whoops). So he said they would order another valve.

A week passed and I hadn't heard anything so I called to see if the part had come in. Apparently it had, and they were just about to call me and we scheduled a time to come out and replace the valve (oh. ok...). The day of the appointment Theresa called and said the tech was sick, and she would have to call me back to reschedule (ugh). So three days went by, no call. On the fourth day I opted to call them and guess what? They were just about to call me! (sure you were...)

So this time, a new tech, David, came out. He said that he actually was one of the managers and was out do my valve replacement because the first tech had apparently gotten hammered and came into work that day and made a scene. (not good)  He replaced the pipe and the valve in about an hour. About 30 minutes later, I noticed one of the elbow joints and the connection between the valve and the shower arm were leaking. I called them back and Theresa said she'd see about having him come back the next day.

The next day came and went, no call. So I called them again. And guess what?I must be psychic because THEY WERE JUST ABOUT TO CALL ME! (lies.) We scheduled a time.

David came back and tightened the joint which stopped the leak. When the water was turned back on we noticed that there was a leak in a separate valve on another line. He wasn't sure what the valve was for but made a call to the office to confirm if it was covered or not. He said it was and that Theresa would call it into American Home Shield (AHS). I asked David if I needed to do anything, and he said Theresa would call me if I needed to call them and submit a new request.

So, a week goes by, no call. So I called, and this time spoke to Jessica. She said she didn't know what was going on and would call me back.

10 points if you can guess what happened next.

No call! (surprise! not really..) So I called her the next day. She transferred me back to Theresa who said that they had the part, but needed me to call AHS to get a new work order before they could do anything. So I called AHS, they put a work order through and I called Jessica back to let her know the work order was in. She said she would call me as soon as they had it.

So, this time they actually called me back. A new tech came out this time. When he got here he didn't have a water key to turn off the water. So he had to leave and meet another plumber to get his key. While he was gone for that 30 minutes, I opted to familiarize myself with the written material for the valve they were replacing. I like to know a little about everything in my house so I can spot little problems before they turn into big problems.

The tech returned and shut the water off and began to install the valve. As he was doing his work I noticed the valve was being installed on the wrong line (why did I have to notice this?) He opted to install it anyway and said he would come back to install it correctly and that I would hear back from Theresa by the end of the week.

I didn't.

I called AHS and they made a call on my behalf to the company. Guess what? They told AHS They were just about to call me. The customer service rep at AHS said they would get back to me by the end of the day. They didn't. I called AHS again, they spoke to company again. They said they would call me back. AGAIN they didn't. Eventually I opted not to work with them and asked the work to be transferred to another company.

The entire crew at Pacific Plumbing and Drain have been an asset to our community. They respond quickly, communicate thoroughly and are efficient. Billy, thanks for always taking the lead and taking pride in ensuring we are taken care of.

After going through 3 other plumbing companies who could not fix our complicated problem, John and Pacific Plumbing remained tirelessly devoted to getting us back in service via expert troubleshooting and using their top-of-the-line equipment. Their prices were fair and honest and we got amazing customer service throughout the experience. Next time we will be calling them FIRST to get the job done right!!

The home warranty company sent them when our hot water heater broke and they were very helpful and kind! Always on time wand actually they were 10 minutes early to our diagnosis appointment! Everyone we dealt with was so nice!! Theresa even made sure we could get our water heater all taken care of before we left for a long vacation. Thanks!!! David and James both came to fix the issue and both were knowledgeable and professional. I would totally use this company again, but I hope I don't have too!! :)

Poor work, dishonest employees. They were hired by a warranty companyto do a diagnosis,  never performed a diagnosis because they did not feel comfortable doing a diagnosis due to the pipe being PVC, and told the warranty company that they did do a diagnosis and that the hot water heater was fine. I ended up having to pay an additional $75 to the warranty company to have another company come out, perform an actual diagnosis and replace. It was breached.  How did they not catch that. Had they just been honest with the warranty company and said they didn't feel comfortable doing the repairs the warranty company would have just dispatched another compan and saved me $75. Picture coming soon of the poor faucet repair they did do.

We just bought a home and these guys looked out for us. David & Jon we're very informative from start to finish. We have future projects and will definitely be calling them.
Thanks guys!
-Jenna & Chris
Camas, WA

Jon was fantastic!  He hdyro jetted our sewer line, then scoped it to see how it looked.  I was so impressed with his professionalism and promptness.  Theresa was very helpful with scheduling and getting the service scheduled for me as soon as possible.

I will definitely recommend them to my clients when needing sewer scope inspections.

Heather Robbins
Robbins Realty Group

Pacific is our go-to plumber for customer referrals and we appreciate being able to refer for our cabinet customers.

Had a major clogged drain- the size of a small pond -  in my bar/ restaurant parking lot and was loosing customers due to parking. Had Pacific Plumbing come out and before I opened they had the drain cleared. Fast service and a very reasonable price. They found the problem and have it cleared within the hour.
Great job - I will use them for any future plumbing issues. And will recommend them to my fellow bar and restaurant owners.

Do NOT use this company! Home warranty company sent them out and not only did it take them weeks to order a hot water heater, but they are currently holding the hot water heater for ransom and they lied to the home warranty company as to why.

I had a really bad clog in my main sewer line. It caused sewage to come up from my bathtub and it would not drain whatsoever. Pacific came out to fix the problem. They had to spend about 2 hours running a cable down the cleanout in our back yard. Thankfully they got the main sewer line cleaned out and were super friendly and professional. My main reason for giving a 3 star review is that after they snaked the cleanout, I brought them inside and asked them about the sewage in the tub. They basically told me to use a plunger on it and replace the trip lever drain stopper and it should be fine. I took out the stopper and I plunged it for nearly an hour and it still wouldn't drain. I called another company to come out the next day and within 15 mins they had the problem fixed. I kind of felt like Pacific left the job half done, which was extremely frustrating. The main line was in need of being cleaned, so I am thankful they did that. But its frustrating to spend over $400 and have them leave without everything working as it should.

PPD was sent via American Home Shield after another contractor was unable to repair our issue.  The problem was addressed and corrected very quickly.  Dwayne was very friendly and professional.   Thank you!

We had a plumbing emergency and Hardie & Jon came out and saved the day.  Great work, great communication, great accountability.

We couldn't have been happier with their service!

So it was the morning of my annual Christmas Party when my garbage disposal dies! I was hosting a very fancy dinner in just a few short hours and of course it was the weekend right before Christmas! I called a number of plumbers that I found online, all of which claimed to have 24-hour emergency services. No one answered and worse than that, none called back after I left a message. Not only did Pacific Plumbing and Drain Services answer as soon as I called, the secretary said that I would have someone at my house in 2-3 hours! David came to the rescue in 2.5 hours and I had a new garbage disposal installed in 20 minutes flat! He knew I was hosting a party very shortly and was so conscientious about the cleanup as well! Thank you David and Pacific Plumbing and Drain, you saved the day!!!

Last minute emergency call and Jon Kirby came right on time according to appointment.  Friendly, courteous service that gives you confidence that you hired the right Company.  Reasonable prices that have no surprises when job is done quickly and correctly.  6 month guarantee on labor is an added bonus.  

Very happy with Pacific Plumbing & Drain Services

All I can say is I had a pipe break on a sunday evening water everywhere and only a outside shut off. The outside shut off shut the water off to the whole house. So the clock is ticking in a large house hold people need the bathroom, I checked Angie's list and everyone on there either didn't answer there phone or they were absorbently priced btw only two people answered there phone from Angie's list. So easily 13 calls later I reached Pacific Drain which has 2 locations portland/vancouver the lady who answered the phone was very nice and I asked there emergency price which was a better price and she said she would get someone out within 90 minutes. They did what they said and sent Billy Cummings. He saw the problem and offered me the option of doing the least amount of work just so he could come back at the better price for me which was almost half off. I appreciated that because in a emergency you can end up paying money that you may not be able to afford.
Billy was sensitive to the fact that I was definitely working with a budget. He came back the next day and completed the job at a much better price, I have had him back twice just to have him fix plumbing in my other bathroom so I don't have to worry. He even fixed the hinge on my broke cabinet door. These folks are my plumbers from now on. I highly recommend them they seem to be trustworthy and kind, and I need people that I can trust and there customer service is exceptional.

Best plumbing service i had an emergency broken water line and they came out right away and fixed it and it was very enexpensive. Wounderful company thanks again.

If I could give zero stars I would. I had an emergency back up and have to go outside my warranty and asked if the plumber could tell the warranty service by phone what the diagnosis was if I got them on the line. Not only did they refuse but they hung up on me saying that the appointment wasn't going to work for them because of that. Absolutely terrible customer service and zero compassion for someone whose house is currently getting more damaged by the minute. Shame on you, I am literally in tears because of the stress of this and how I've been treated

Was scheduled with an appointment for leaking blocked pipes. I asked for any available time earlier. Got call at 935, that I could be seen the following day. Called at 950 and they filled my apt. Not impressed

Both techs, John and David, were super friendly, willing to think outside the box on how to get our water temperature where we wanted it to be. Their customer service department is also really friendly, flexible to work around your schedule. Would definitely recommend these guys for all your plumbing needs.

Alex Garrett, worked on two toilets and a faucet at my home today.   He was very professional and competent and did a great job explaining the work he had completed.  Everything is working great now.  The person from the office who scheduled the appointment was friendly and helpful.  I would for sure ask for Alex if I have plumbing problems again.

I've used and referred Pacific Drain many times. They're honest, trustworthy and reliable. I highly recommend them.

The only thing worse than having your main sewer line back up into your house is having it back up on a Sunday.  After calling PP&DS, the dispatcher kept in touch throughout the afternoon to let me know when I could expect the technician to arrive.   It took about 2 hours from the time I called, which on a Sunday I consider pretty good.  A general price quote was given on the phone and again when the technician (Jon) arrived.  Jon was friendly and professional, he was able to find the obstruction quickly, clear out the line, and then took the time afterwards to verify that the full volume of water was flowing correctly.  Jon was very informative about the process and offered helpful recommendations with no hard-sell.  The price I paid was the price quoted, with no extra fees or charges.  Not all Rooter services are created equal, this company is one that definitely stands out and earns their stars.

Plumber was very friendly & efficient, came over quickly and got the work done well!  VERY straightforward & much more cost-effective than ANY other neighborhood plumber!

Joe handled some leaking sink pipes perfectly.  Very professional, clean and thorough. Will use them again.

This is our first time using Pacific Plumbing and Drain and we will definitely use them again.  Billy came out, cleaned out our drain, repaired a couple of other issues and did it in a timely manner.  We have had many costly repairs to our basement this year and Billy did his best to keep the costs down and get the work done in a timely manner.  He was a real blessing to us today.  Thank you Billy!!

Jon was great - very thorough and honest.  His schedule is crazy-busy, so expect to wait, but it's worth it.  He's incredible nice and doesn't rush through the job ,which is really comforting.  I'd definitely hire him again.

We've hired this company three times.  Each time they have proven themselves to be prompt, helpful, honest, professional and courteous.  Thank you, Billy, for replacing our disposal today!

The day prior to my wedding we had family arriving from out of town, we also had a clogged kitchen sink, dirty dishes all over the counter and a puddle under the kitchen sink.  I found Pacific Plumbing and Drain on the internet with great reviews AND as an added bonus a COUPON!!! -  it's understandable now why they get such great reviews.   Not only was the receptionist great to talk with but Hardie came out and was professional, knowledgeable, clean (used booties when entering the house), fast, informative (explaining everything he was doing and pointers for avoiding future clogs as well as why NOT to use those chemicals in your drain system).   Clog was cleared in a matter of about an hour, he cleaned up his equipment and was on his way and I was back to preparing for our special day!   Although I hope I don't get another clog anytime soon I'm confident that if/when I do that I know who to call for great, friendly service at a great price!  Thank you Pacific Plumbing!

First off let me start with if I could give this company zero stars I WOULD! They are a bunch of crooks! They were sent out by the Insurance company I have on my newly bought home. This insurance was bought by the seller for us due to this being an old home and theirs always unknown stuff with old homes. Well the call was for standing water in our basement that had a stagnant smell. Well they came out and said that before they could do anything we had to have a water restoration company come out an clean up all the water so they can find an get to the issue. This was all at our cost due to it being a secondary issue to the plumbing. So now $800 later the water is cleaned up and they come back the next day and get in our crawl space and inform us that our kitchen pipe is rusted away because it was sitting in the dirt and they had to dig it up to find that is has rusted away over the years. Well that was good in the sense because our insurance was to cover undetectable preexisting conditions. Well they call us back saying our insurance denied the claim but not to worry because they can fix it for $3000 and it needs to be fixed ASAP. WTF was my response. So I turn and start fighting the insurance company only to find out they told the company that it could of been detected! Ummmm how? So that was the opposite of what they told us and not to mentioned that they had to clean up all the water before even going to look and DIG UP OUR BASEMENT to find THE SOURCE of the issue! I'd say that is the complete opposite of detectable! So after fighting the insurance and providing documents from our home inspection and from the plumber that came through the house during our home inspection where he stated no such issue was apparent the insurance sent a second opinion company out.so after two weeks of any water in our kitchen being off limits. Yeah it was great doing dishes in the bath tub with a two year old and 6 month old for 2 weeks while I fought this crooked company. Well wouldn't you know... the second company came out and said they see the issue and no way with where it was could it of been detectable without digging like had to be done! Sour insurance is coving it and a quality company id doing the work. Oh, and just to seal my point I asked the new company how much it would cost to replace the pipe and do all the work they said $300-$400 dollars and that the insurance was only paying out $400 for the fix. So Pacific Drain was trying to screw us over with our insurance just so they could get us to pay a ungodly amount of $3000 to do a $300 dollar job! Run DO NOT use them!!!!!

Pacific Drain Services was assigned to us through our home warranty. They arrived on time and were easy to work with. We had them out on several occasions and though the plumbers were always different, they were all polite and professional. So, why the one star? After clearing a clog in our basement they told us that the main line was cracked and needed to be replaced. The quoted job involved tearing down our fence, digging our backyard up, and replacing the pipe for $3,000.00. Thankfully, before agreeing to the work we decided to hired two additional plumbing companies for a second and third opinion. The pipes were scoped and we were told that the mainline was not cracked and looked just fine. This happened over a year ago and are plumbing is still working great. I'm not sure if it was one unskilled plumber or if they were trying to take advantage of us, but I would not use or trust this company. Thank you.