Mr. Rooter Plumbing of Vancouver

First, I called on an 'emergency' basis; we are living in our RV while remodeling our house.  The single RV toilet became badly plugged and needless to say, we were going to be highly inconvenienced without it.

Jason Belcher arrived only a couple of hours after I called for assistance.  This was no easy task as an RV doesn't have a 'normal' system, but tanks that store all the icky stuff until it can be pumped out weekly.  

Jason tried everything in his bag of tricks, to no avail.  It was hot and muggy outside, and he had to also contend with working around another service tech who was also here trying to connect us to high-speed internet; they were competing to accomplish their tasks within the same small physical spaces.  

After over an hour of various attempts, Jason came back from his truck and said I've got one last trick to try.  About 3 minutes later, ****SUCCESS****!!!!!!!  Things have been working great ever since.  I have never been so happy to pay someone for their services in my life.  Jason was professional, courteous, and sincerely concerned about getting our temporary tiny home back up and running.  I would call Mr. Rooter again in a heartbeat (but hope we don't need them anytime soon ;-)  and I would request Jason Belcher as he was AWESOME!

We had an issue with our toilet not flushing properly, Rose dispatched a service tech named Brad who arrived within an hour. He diagnosed it as a main line clog because of cleaning wipes. Damn! But in about an hour we were able to use the bathroom again.  It was slightly expensive but what else were we to do!?!

After working on a slow drain at our kitchen sink, wasting quite a bit of time and money on Drain Cleaners, I decided to get someone out to clean the drain for us.  I found Mr. Rooter on my phone.  I read few reviews and gave them a call.  They were easy to work with on the phone and we had a confirmed appointment about 2 hours later.  When the technician (Tim Brown) arrived, we talked about the problem, and he suggested that it would be best to power wash the drain to clear the obstruction once and for all.  Tim gave us a price and we agreed to have him do the work.  About 2 hours later we had a clear drain.  Tim was great, taking care not to make a mess and he told us what he was doing and seeing throughout the process.  We are very happy to have found Mr. Rooter.  Thank you, Tim!!

$100.00 service fee for the estimate?!?   No thank you.  

And it took them DAYS to get around to returning my phone call.

We want to take this opportuhnity to express how impressed that we were with the professional service that we received from Josh and Brian in regards to what was a real problem at our home.
Late on Thursday , August 10, we heard water running. We could not identify where the sound was coming from but after looking everywhere, we determined that the situation required professional attention. Realizing that it was late on Friday afternoon and that it was going to be a challenge to find someone to help us, we immediately began calling various plumbing companies in our area. After almost an hour of calling with no success, we came on to Mr. Rooter.  The person taking our call treated it as urgent and promptly did was they could to find a serviceman that would be available to help us. After having had no success calling others looking for help, we were really impressed by the sincere attention that was paid to our situation.
Soon thereafter we were told that someone would be contacting us within the hour. That is exactly what happened. Josh Davison called us and advised that he was finishing up a job and would be at our house as soon as he could. Josh arrived 45 minutes later.  He turned off the water from the street. We were highly impressed by Josh's professionalism.  He asked specific questions and immediately move forward to diagnose the problem. Soon he was under the house (a very small crawl space) checking every possible spot where there could be a leak. He emerged 15 minutes later with a confident assessment of the situation. We had a connection that had failed.
Josh was respectful, intelligent, professional and clear about what needed to happen in order to get the problem fixed. Again, realizing that now we were into early evening on Friday, Josh moved quickly to call Mr. Rooter headquarters to find who might be able to connect with us and fix the problem. Brian H. from Mr. Rooter connected with us on Friday, came over and further validated Josh's assessment of the situation and outlined us on what our options were. We explained that not having water was really an unfun reality for us. Brian was able to organize his schedule to come out on Saturday to fix the problem. Brian said that he could be at our house between 11:30 and 12:00. He arrived at 11:50 am. We were really impressed because it is very rare, nowadays, that people are on time. This demonstrates professionalism and respect for the customer.
In conclusion, we want to express our sincere appreciation to Mr. Rooter of Portland/Vancouver and both Josh and Brian for the attention to our real problem and the professional service provided.

We dropped a screw in our garbage disposal. The technicians were able to get the disposal apart and get it out without me having to buy a whole new disposal. The technicians were quick, friendly, and tidy.

We had a project to fix a leak in our ceiling.  We tried some other places, but found that they were lacking professionalism.  Mr. Rooter was great from the very beginning - the quote, communication leading up to the project, and the final project.  Michael Lindsey was our technician for both quote and the day of project and both my wife and I appreciated his knowledge, communication, and honestly throughout the job (ended up charging less than the quote due to the fixes that needed to be done).  Even though, I found a couple of places with slightly better quotes, I will for sure go with Mr. Rooter in the future for all of those listed reason. :)

We just moved into a new house in Camas that had a host of plumbing issues.  We got a recommendation from the sellers to use Mike Lindsey.  He surprisingly came within an hour of the call.  Great guy, very knowledgeable and fixed all our problems at a reasonable price the same day.

Our experience with this company was bittersweet at best. Our home experienced a sewer backup. We are in the process of selling our house and obviously wanted to get the repair completed asap. Our regular plumber and the recommended backup plumber were unavailable for several days, so we contacted Mr. Rooter. Shocking, but they were available that afternoon. While the first 2 companies quoted $199 and $300, on arrival the men of Mr. Rooter told us it would cost $500, to clear the line. We were stuck. After 40 minutes we paid the bill. The line was cleared of roots, a temporary fix. We felt that we had paid way too much! So beware!

We have a newer home on well water. We've noticed in the last few months that our hot water pressure has been getting worse and worse. Sent an email request to Mr. Rooter who called within 15 minutes!!! Mr Rooter could have gotten us on the schedule sooner, but our schedule was hectic so they put us on a wait list for the afternoons. They were able to come out and Mr Mike Lindsey quickly identified what he thought was the problem. He was extremely thorough. He gave honest advice and information regarding some other issues we've also had. 10 out of 10! Would definitely recommend Mr Rooter and especially Mr Mike Lindsey again. Bonus, when he left we discovered he had wiped down all the dust on the well pressurization tank.
Thanks!

Kitchen drained clogged. Called Mr. Rooter and received excellent same day service. Riko the service technician, explained the options and pricing. He then Hydro-jetted the drain and cleaned up afterwards.  Service was superb!

After Contacting a few plumbers Mr. Rooter came out And gave me a bid. I was blown away at how nice everything was and how nice a job they did it was well worth it and it was a quarter the price of my second lowest bid. Michael was very professional and did a very good job of making me feel comfortable. I would highly recommend

Justin was the specialist that came out to my property. He was fantastic!
Mr. Rooter picked up the phone quickly and they had someone over to my house within an hour. They described everything that they were going to do and then gave me a quote. They were very transparent in their communication and provided additional information so I understood the big picture.
I had them do the work same day. They were able to clear the drain and now water is flowing.
I will definitely use them in the future as this was a fantastic experience.

Mr. Jeremy of Mr. Rooter was great! Very professional, efficient, friendly and explained things well.  A big thank you!

Very impressed with our service today. Devin is exceptional at customer service. He was very knowledgeable and easy to talk with.

It turns out our foster son had put a chop stick down the drain which caused some problems. We had a good laugh and Devin was able to give us a quote for other work we need done.

Based on the way this interaction went, we will definitely be using Mr. Rooter Vancouver again!

We've had some back ups of the drains that lead from the gutters to the street, so we called Mr. Rooter and Jason Belcher came out. He really went the extra mile for us in diagnosing a rather puzzling drain system and opening up one that had been obstructed by some roots. We have a much better idea now of what we're dealing with going forward so it was good education as well as service. Thanks Jason!

We had our sewer get clogged with baby wipes (new mom) and Jeremy came out and worked with us to get it fixed.  This was so stressful for me because I was afraid of the cost and also if it could even be fixed.  He was so nice and calming. He was very professional and that really helped me feel like I could ease up on the worry. I wouldn't call anyone else!

I recently had a wonderful experience with Mr. Rooter and their technician Mike. Mike never seemed to be in a hurry and went above and beyond to solve all of my problems and was fun to have in the home.  The work was done quickly and the estimate was spot on. Thank you, Mike and Mr. Rooter!

$475 to snake a kitchen drain
Wow price gouging is alive and well
These folks charge more that physicians for a simple job
Be aware

Mr Rooter plumbing was suggested by the water damage mitigation company we used. Once called the technician was at our door within the hour, on a Saturday. Michael Risoldi was very courteous, knowledgeable and respectful of our home. He cut and capped a leaking CPVC line to our tub faucet and then came back on a return visit to install a new faucet and compete the repair at the advice of our insurance adjuster. He was also helpful in pointing out things like a broken water meter lid (which the city came out and fixed) and how our shower fixtures aren't considered code anymore due to how old our home is. Although the quotes did seem high, the service was excellent. I wouldn't hesitate to call this company again!

Had an issue with a drain backing up in our basement. Technician Joe Harney came out. Joe did an amazing job unclogging the drain and also providing helpful ideas on how to try to prevent the drain from clogging again in the future. Really happy with Mr. Rooter's service.

Jason Martin was very perfessional I will highly recommend Mr rooter to family and friends. Very fast and clean job.
I can say it was very well worth the  down the drain.they work around the clock so very convenient.

Too bad there isn't a zero star rating. The estimate for a toilet repair was more than the cost of a brand new toilet. They don't give free estimates so I had to pay for a service call. I won't make that mistake again and I will never call them or any other mr rooter location in the future.

BUYER BEWARE!

This is a tough one, because of all the places we searched, this was definitely the most expensive.  That being said, the customer service was amazing.  Their response time was fast and they came within a couple hours.  They went above and beyond and were very up front about their costs.  They did terrific work and backed it up with warranty.  But, like I said, they were by far the most expensive company.

Mr. Rooter put a camera through our whole septic system, even to look through the areas that weren't even a problem.  It was all a blessing in disguise, because we found damage in our pipes that we would never have found.  It's things like that that will make me want to work with Mr. Rooter again.  I was just bummed when we paid our bill.

If you can afford it, I would go with Mr. Rooter.

Quick, efficient customer service and problem solving. We have had a reoccurring plumbing issue in our commercial building. Two other local companies left scratching their heads about our issue and gave us a band aid fix with a very costly long term solution. Mr. Rooter's tech, Justin, came out within 90 minutes of the call and thoroughly assessed our entire system with state of the art equipment. We had clear, simple answers and solutions to this ongoing headache within a short time. Justin made great use of his time while onsite during a waiting period by fixing other little issues, he never stopped moving. It really felt like he was on our team, and that is rare to find these days.

I called this company because my toilet had clogged twice in a week after doing my best to stop the clogs (using various techniques) and didn't know what else to do. They were prompt with their turn around time and sent out Jason Belcher the same day I called. Kudos to them for this.

Jason arrived at the beginning of the window they gave me that afternoon and was very friendly and professional the whole time. He did a few tests to see if the clog was in my toilet or down further and couldn't reproduce the issue. After some discussion and camera use, he said he can't recommend a service at this point and to call back if it continues to happen. At that point he'd do some more serious work.  He left after chatting some more and didn't charge me since this was a courtesy call.

There are plenty of other businesses that would have charged me just for the drive over and time spent, and he could have done this, but didn't. I'm really grateful and would recommend him and this company to anyone needing someone to look at the plumbing without getting gouged. Thanks so much Jason!

Excellent experience with this company for our home. From the dispatcher lady named Rose, who has a great personality and is so helpful, to the plumber named Atreyu that came out to the house. They communicate very well and contact you to let you know when they're coming. They accommodated us with rescheduling difficulties on our end, and it was great.The plumber     was on time, professional, polite and pleasant. He identified our problem immediately, at no charge! this is because our plumbing issue was minor. But after I accidentally flaked on them, and I rescheduled with them a couple of times. They were still so pleasant and still didn't charge us. They are an honest company, and I would definitely use them again.

I am a Real Estate Broker.  I would never recommend Mr. Rooter Plumbing for my clients or other brokerages.  Reason:  I had a simple drain line blockage in a property I own, which I knew would require to pull a toilet and clear the line (which is exactly what they did).  

I have had this line cleaned a few times before, and it usually runs in the $200 - $340 price range (with other companies).  However, it was a Sunday that my Tenants called me, so my normal company was closed.

I called Mr. Rooter and they were able to arrive the same day.  Once they arrived, they informed me that their charge would be $612 to pull the toilet and remove the clog.  This work took about 1 hour.  

Because this was a 1 bath unit and for my tenants, I did not want to send them away and try to arrange another time slot for my tenants to be present to perform the work. But, charging over $600 to clear a drain line that takes only 1 hour, when others perform the same work for about 1/2 the price, is over the top.  AND they would not quote me a price over the phone, even though I told them exactly what would need to be done and that they would be pulling a toilet.  Had they quoted me a price before arrival, I would have shopped elsewhere.  And in the future I will.
I will also share this high priced story with my realtor cohorts.

Do not be fooled!!  Mr. Rooter Plumbing advertises 24 hour/emergency plumbing; but, when you call they do not have the man power to send someone out when you have the actual emergency.  So, when you call them in a crises, answer their questions like how did you hear about us they advise the first available appointment they have is when they open on the next business day.   They basically market themselves to be called for emergency situations in hope your needs can wait until the next business day.  I found a REAL emergency plumber there is 20 minutes without the bait and switch.