I had problems with my water heater last April. It was spewing water all over my Garage. My Home Warranty company sent Top Quality Plumbing out to my home to repair it. In September...more hot water problems as my Heater spewed water all over my Garage again. Top Quality was again contacted by my Home Warranty Company...they supposedly replaced all valves and thermostats and elements. 2 weeks later...same problem. Top Quality came out and this time told us that we would have to install a Water Pressure Regulator to resolve the Problem. 450.00 later..after the Regulator was installed(by another plumbing company) the problem was STILL NOT resolved. Home Depot sold me a T&P valve and this resolved it but only for a couple of weeks. Then the Heater started blowing fuses and now we had only luke-warm water at best. We were frustrated and having to exhaust all of our Savings on buying another Water Heater. However..my Warranty company had paid Top Quality over 200 dollars for a complete overhaul of all elements and valves and thermostats for the heater. We just could not understand WHY no hot Water!!! Finally..I suspected our electric panels and circuit breakers and fuse boxes. I contacted our Electric Company to have one of their employees simply inspect our situation and tell us WHAT IS IT GOING TO TAKE TO GET HOT WATER IN OUR HOME????? He discovered that our Power boxes were okay...the PROBLEM was that the LOWER Thermostat was bad AND never got replaced. He relaced all of the thermostats and elements and the heater is working like new. Furthermore..the Electric Company (Verdigras Valley Electric company from Collinsville Oklahoma) chose not to charge us. I cannot thank them enough. I am not suggesting that Top Quality is dishonest...but if they cannot resolve a problem with a simple electric water heater...why would you want to pay them to fix bigger problems???
