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Bay Area Drainage, Inc

Bay Area Drainage, Inc

Plumbing Service
86 Buckingham Dr, Moraga, CA 94556

Description


Bay Area Drainage, Inc. provides drainage systems for residential and commercial clients in Contra Costa, Alameda and Solano Counties. We also build retaining walls and installs sump pumps, synthetic lawns, and pavestone driveways and walkways. Each drainage system is retrofitted to its surrounding landscape and carefully excavated around existing features. We are known for our meticulous attention to detail. A site superintendent oversees work on every job, and when projects are completed, the company removes all leftover materials and performs a comprehensive clean-up. Our specialty is installing French drain systems, which can be tied to downspout systems, sump pumps and area drains. We take a minimally invasive approach to installing French drains by tunneling beneath plants to reduce disruption to root systems. French drains eliminate the negative effects of moisture, says our owner Wayne, including mold, mildew, damaged floors and conditions in which termites can thrive. Our specialties also include, but aren't limited to, Under Floor Drains, Downspout Systems, Subdrain Systems, Sump Pumps, Retaining Walls, Pavestone Driveways & Walkways, Synthetic Turf, Pool Demolitions, Concrete Demolitions and re-pour, Irrigation, and Landscaping.

HISTORY


Wayne started Bay Area Drainage to offer customers a professional and honest service.  He personally goes to each estimate and works with you to design the best options for your needs.  Customer service is top priority.  You are in good hands.

Reviews


Kathy D.
Kathy D.
3/14/2014
I've had water coming under my house off and on for 10 years (even in the midst of a drought).  thought the water was coming down from the hill behind my house, but never knew who to call, until I found an ad for these guys.  They put French drains around my house, along with a number of surface drains.  No more water coming under the house, but there is a consistent flow of water coming out of the pipe they installed running into the street gutter.  I couldn't be happier.  They did a great job, even though they had to take out part of my patio; you can't tell there was anything done!

Dara O.
Dara O.
6/16/2015
I decided to remove all the grass from my front yard due to the drought. It seems like the right thing to do but it was a tough decision since one is so accustomed to seeing green grass in front of a home. I knew I would need tremendous expertise in making this transformation into a new shade garden which would please me. So, i thought of Paul Perillo of Bay Area Drainage as he is the EXPERT in landscaping. Paul knows so much about plants and floras; his depth of knowledge is truly amazing. Paul and I discussed numerous facts about my yard and what look I wanted to achieve. He really listens to you and wants you to be happy with his work. We went back and forth with the list of plants as he sent many options to ensure I was pleased with the overall plan. Paul recommended having my trees pruned before the project commenced which was a brilliant suggestion. The last thing you want after completing a landscaping project is to have trees pruned with all the mess and droppings. This is an example of how much Paul cares about the project and wants to please his clients.

The team arrived extremely promptly for work each day. They were very tidy in cleaning up each day and even during the day. They kept their tools and materials confined to the areas where they were required. Javier and his team were polite, cordial and professional in all their dealings. When I made a request, they compiled immediately. They were fabulous and even finished the project an entire day ahead of schedule!!!

To finish a project early, on budget and happy enough to use them again for any project - that is a testament to their level of customer commitment. They are simply the BEST!!!!

Melinda H.
Melinda H.
7/19/2022
The guy who showed up to scope the work was dismissive and did a cursory (less than 5 minute) look around.  He didn't take measurements or ask any questions. He said I should have done this 10 years ago when I'd previously considered this work. Attempts to follow up and obtain the quote I'd been promised were unsuccessful.  Even the receptionist said - I'll call you right back and I'm still waiting for that call (two months later!)

F. K.
F. K.
7/30/2012
Old fashion customer service and professionalism at its best.  They did a huge french drain project in front of our house which faces up a hill.  They were timely, clean, left it better than they found it and stayed within budget.  I got someone on the phone every time I called and I can honestly say I will be calling them back to bid on future hard scape jobs.

Scott V.
Scott V.
01/12/2017 12:00:00 SA
This review is loooooong over due as Bay Area Drainage has done work for me 3 times on 3 different houses.
First job:  Very old home required french drain system be installed to divert water which had been intruding under the house causing massive settling problems.  Post construction, problem solved.  Side note, workers took great care with their work and equipment as to not disturb the existing landscaping (VERY big concern of mine).  The Owner, Wane, was prompt, professional and his bid was spot on.  Staff was courteous and professional as well.
Second house:  A call to Wane, big rain late at night!!!!  Water flowing out of the pool touching the house....  Wane come out next day said We will drill those patio drain holes a little bigger.  BIG problem, very inexpensive solution!!!!
Third house:  Similar problem, patio drain clogged, water nearing the house.  Called Wane he sent one of his guys with a camera system to assess......... roots.  Again a big problem and thanks to Wane, a small fix (snake).
Three homes, three 5 star reviews.
Thanks Wane.

Johnny K.
Johnny K.
11/01/2014 12:00:00 SA
Diamond Certified my ass!!! This place is run by a ghost with an attitude, and managed by a ditz who can't keep a commitment!!! All you'll get from these people are delays and postponements until your drainage problem is another mud hole!!! Save your money and schedule with someone who wants your business and won't waste your time!!!!!! What a horrible experience!!!!  You've been warned..................

Mehmet Can K.
Mehmet Can K.
09/11/2020 12:00:00 SA
I contacted this company several times both by phone and using the online form on their website, but couldn't manage to get a hold of them. They either have gone out of business or they must have enough work that they don't feel like showing the basic courtesy of responding back.

Marika D.
Marika D.
9/18/2017
Bay Area Drainage came out to evaluate the water issue that shows up in my basement when it rains.
Dave was personable, very knowledgeable and extremely helpful.  I can not afford the work that needs to be done right now but he gave me some great tips to bandaid the problem in the meantime.
I am grateful for the input he gave me.
I highly recommend this company!

Jos S.
Jos S.
9/16/2015
In middle of July this year, BAD was one of the three contractors I reached out for a resolution to the drainage problem at one of my rental properties. They checked the property and sent me a proposal via email. Based on their proposal and the good reviews here on Yelp, I was ready to hire them then. However, I just had one question/concern I needed an answer before I accept/sign their proposal. First, I responded to their email with my question. I waited a few days, no response. So I called their office number, but got the recorder instead. I left a detailed message on my question/concern. I waited a few days. No response just the same. So I moved on. I should have paid more attention to the bad reviews than the good ones.

Bonita G.
Bonita G.
9/23/2022
Dave did our family a solid and came out to review a possible drainage problem under our house. Rather than try to sell me a costly drainage solution, he noted that our house had a plumbing problem, not a drainage problem.  Two other drainage contractors pitched me super expensive drainage solutions when in reality, we didn't need them.  I appreciate Dave's long experience and honesty!

Michael D.
Michael D.
10/08/2009 12:00:00 SA
Steer clear of this business. After what I thought was a helpful inspection on our house, I've tried contacting Wayne (who must be the owner) for some follow up questions. After leaving endless messages, it's clear he refuses to return phone calls. It's been several months now. What horrible treatment of the paying customer.

Jeff C.
Jeff C.
10/31/2014
Very impressive!  As an employer, also in construction, I so appreciated the entire experience.  Wayne was knowledgeable and had good solutions.  Excellent supervision and scheduling.  Friendly, hard working crew.  I will never use anyone else for my drainage needs.  THANK YOU BAY AREA DRAINAGE!  Jeff C.

Tiffany C.
Tiffany C.
5/18/2015
We interviewed about five different landscapers, but we ultimately went with Bay Area Drainage because we liked the work they did on our friend's yard and they were the most reasonable in cost. There were a couple other landscape companies who came in cheaper but after going through an interior renovation and working with bargain deal contractors, we learned our lesson - you get what you pay for! Don't get me wrong, the project was still expensive, but we are pleased with the results. We've even had a couple minor issues come up recently and Wayne, the owner, has been great about sending someone back to the house to troubleshoot.

The crew is very professional, polite and arrived on time every day. (A couple times I asked them to work around our baby's nap schedule due to the noise of their equipment and they were more than willing to accommodate us!) Plus, they're all FT employees which made me feel good that they use skilled laborers. Wayne even stopped by the project every now and then to check up on his team's work.

Wayne works with a plant expert, Paul Perillo, who was essentially the designer for our backyard. He's incredibly knowledgeable about trees/plants and made recommendations on what would work best in our yard - namely things that were drought- and deer-resistant and low-maintenance! He's not a professional designer, but he has a ton of experience and had some good ideas. I thought he did a nice job with our yard.

The one criticism I have is the lack of detail in their quote/contract. We had discussed installing bark in the back half of our yard and we assumed it was included in the quote. However, after the project started, we were told that it was not included. Unfortunately we didn't have anything in writing so the back half of our yard looks unfinished. :(

Overall though, we had a good experience with BAD. When we tackle our front yard, I will definitely call them again.

J.C. D.
J.C. D.
04/04/2012 12:00:00 SA
We had some serious drainage problems on one side of the townhouse resulting in an inch or so of water in the lower level every time it rained heavily. We had to replace carpeting and sheetrock because of it. We realized that we needed someone with expertise to solve the problem and chose Bay Area Drainage(BAD) to do the job. Wayne (the owner) came out and immediately knew what we needed. He gave us a very competitive bid for the project, and we signed up. Amazingly, they called and said they could do the project a week EARLY! Their crew arrived as promised and went to work. If the Cal Trans guys worked as hard as the BAD crew, our highways would be in much better shape. No 3 guys standing around watching one guy work...they were all putting in maximum effort all day long. And they finished what had been scheduled as a 4 day job, took only three days. They dug thru roots and hard, compacted dirt.
Then the rain came...and the drain worked like a charm. All the water that had been leaking into our lower level was exiting thru the drain out into the storm drain on the street.
Excellent work at a competitive price. I highly recommend Bay Area Drainage.

David K.
David K.
5/24/2012
Bay Area Drainage replaced my driveway and side yard with pavers.  They used the concrete from the old driveway to construct some terracing and a retaining wall in my backyard along the creek.  The total cost of the job was more than competative.  The owner, Wayne, office staff, Kristi, and workers were all professional and very responsive.  The work was well done.  They kept me appraised of each step along the way and the job site was left clean each day.  They took care of details we didn't discuss like the sprinkler line and replanting some displaced rose bushes.  All of my concerns were resolved to my satifaction.  They came highly recommended by my neighbor and lived up to my expectaions.

Merrick B.
Merrick B.
6/14/2016
I have had Bay Area Drainage work on three big jobs for my and I am very happy with the work.  Ten plus years ago they did a french drain around a investment property and it still is working great.  This last year they put a french drain and leach field at my primary residents, great job!  Know they are putting in a paver driveway for me.  
Great group of guys!

G M.
G M.
11/21/2015
Bay Area Drainage redid our entire front yard along with laying pavers in the driveway.  They showed up every day on time and cleaned up each evening.  Everyone we dealt with was polite and professional.  Our project was finished ahead of time.  Any follow up that was needed was promptly taken care of.  I would highly recommend Bay Area Drainage
Gloria Murphy

T M.
T M.
4/29/2016
Great job. The workers were outstanding, polite, clean, and the job first class. They built a long French drain(approx 100 ft). We are very happy with he work.

B G.
B G.
5/28/2013
False advertisement. Their website lists free estimates but when you call they want $180 to give an estimate.

Kevin K.
Kevin K.
08/07/2015 12:00:00 SA
Bay Area Drainage recently replaced our 1,400 sq. foot back yard lawn with turf (in Walnut Creek). Their crew was lead by Javier.  The crew was professional, neat and cleaned the area well each night.

The project took about 4 days to complete.  Very happy with the quality of and the company.

Mike B.
Mike B.
4/17/2017
We had a complex sump pump problem. We were referred to Bay area drainage to give a quote.  Wayne came out right away and gave us a quote that was reasonable.  We had to wait a long time to start the work because of their backlog.  When the crew came out, they were here for 4 days and did an amazing job  They were very meticulous, professional and precise.  They preserved our landscaping and installed a system that solved our drainage problems.

Frank S.
Frank S.
12/29/2015
Bay Area Drainage just did a job for me at a rental house I have in Walnut Creek. They did a great job again, took longer than planned (When Wayne met with me for the bid he told me he was incredibly busy and that it would take longer than normal, so I was warned).

I had 2 concerns, the new renters and the neighbors. The crew communicated with both parties, the job was kept incredibly clean and everyone was happy, even though there was more work than planned  

Would recommend to anyone, not the cheapest outfit, but I feel you get what you pay for. I'd rather pay once to have it done right than fight it again down the line and my house in Lafayette has been perfect for going on 2 years now.

Judy M.
Judy M.
12/16/2009
Wayne did some drainage work for me in July.  He has always been incredibly responsive, answering and returning my calls.  He goes way above and beyond regular customer service--it is more than exceptional.  His team is coming out to do some additional work at no charge!  The place was left spotless at the end of each day.  He is as honest and as good as it gets.  I am surprised at the review by Michael D.  My experience could not have been more different.  I  highly recommend Wayne.  Several of my neighbors have used Wayne, and all have been as delighted in the service and work from his team as I have.

Cathy R.
Cathy R.
11/12/2015 12:00:00 SA
I had Bay Area Drainage (Wayne) out maybe a year or more ago.  For whatever reason, he completely ignored my request for services.  He did not explain, nor did he even bother to call me back after the multiple times I asked him to.

Cheryl B.
Cheryl B.
3/19/2019
We just finished a project with Bay Area Drainage and everything went extremely well.  We live in a 'flood zone,' so water can accumulate under our home.  Bay Area Drainage removed our old, too-small, difficult to get to sump pump, dug underneath our foundation, installed a new, more powerful sump pump OUTSIDE of our foundation (finally!  easy to access!) and created a drainage system which will now direct the water from underneath our house, to the new sump pump set up, at which point it will be shot out to the drainage ditch by our road.  
Foreman Javiar was excellent, as was the crew.  They could not have been more hard-working, polite and tidy.  Every night they cleaned up the entire project, making everything clean and safe.  We had to change the date a couple of times and B.A.D. was very flexible to our needs.  

We highly recommend and would use again if needed.

J H.
J H.
12/12/2014 12:00:00 SA
The estimate and proposal were straight-forward.  The crew was professional and friendly.  The end product was amazing.  Bay Area Drainage corrected a flawed drainage system installed by a general contractor.  Previously, we'd had water pooling up under our house, especially after heavy rains.  With the drainage system from Bay Area Drainage, our crawl space stays completely dry on the surface.  When I checked during yesterday's crazy storm, when neighboring areas were getting flooded, our crawl space didn't show any signs of moisture.  They use common sense solutions, and their quality of work is high.  They later installed a new drainage system at a family member's house (again to correct a faulty system installed by a general contractor).  Again, Bay Area Drainage was terrific.

As when working with any contractor, you need to be a little flexible about the timing.  They'll provide an estimated start date, but their schedule might free up earlier, or they might be delayed.  The good thing is that, once they start, they work diligently and quickly and often get the work done much faster than estimated.  They're also nice people to have around.

John J.
John J.
12/08/2014 12:00:00 SA
Bay Area Drainage is the absolute best!  They completed a large field turf area for our school and finished it WELL under schedule with professionalism and excellence in craftsmanship.  Wayne, the owner, knows his stuff very well and is great to work with and his office is very responsive.  The workers on site were tireless and worked with incredible efficiency.  Not only that, they left the place spic-and-span.  I am so very glad that we used Bay Area Drainage- would go with them in a second.

Doug S.
Doug S.
06/05/2023 12:00:00 SA
During the Winter of 2023, you know the never-ending winter, we asked Wayne to come out and take a look at our drainage issue. This was in January and they were already booking up fast. The job actually started at the end of May due to their backlog.
Wayne's quote was extremely competitive and the details in the quote were first rate. We had a sub-drain installed in our garage that led to a new French drain around the back and then terminated at the gutter. A lot of hard, dirty work. The work was started and completed on time.
Carlos and his team did an awesome job. The amount of dirt and debris they pulled from our home was incredible. What astonished me was the care they took for not only our landscape but our home too. With very, very little landscape damage (two bulb plants I think) the landscaping was untouched. They also cleaned up daily. Incredible. They told me what they would do, did what they would do and finished well.
Bay Area Drainage will get all my drainage work moving forward. Thank you!

Kenneth K.
Kenneth K.
08/07/2016 12:00:00 SA
We had a french drain installed all the way around our new house (big job).
Wayne came to quote and seemed somewhat disinterested, but also seemed to know what he was doing. He was very dismissive (I think correctly) about previous drainage efforts at the property, and promised us the real thing.

The guys who came to do the job knew exactly what they were doing, impressively operating heavy machinery immediately next to our windows without incident. All in 100+ degrees.
At the end, we're all set and just waiting for rainfall to make sure it all works. :)

If there was one thing they could improve, it'd be to do a final tidyup at the end. They were pretty good about everything, but I had to go around and pick up a few used sharps (razor blades, saw blades), odd bits of trash, and a few bits of leftover rubble.

Great team, would book again.

UPDATE:
Dropping back to 3 stars. The electrical work on the sump pump keeps tripping the GFCI outlet. I've called them out a few times and they've not done anything. Advice online suggests that a GFCI outlet isn't appropriate, so now I need to hire an electrician.

Amy L.
Amy L.
04/03/2015 12:00:00 SA
After getting multiple bids and consulting past customers, we chose to go with Bay Area Drainage for our much awaited yard renovation.  Having had experience with different companies for past projects, I can honestly give Bay Area Drainage a full five stars.  Wayne was personable, experienced and always available for questions and input from the proposal through the end of the project.  The site manager, Javier, was equally personable, professional and respectful of our home.  The crew arrived on time daily and always put in a full day to get through our project on time.  We were made to feel that our project was their priority, not at all the experiences we'd had in the past.  At the end of each day, the property was cleaned and fences secured until work would begin again the next morning.  When one of the deliveries was delayed due to unforeseeable circumstances, the crew showed up on a Saturday morning to help stick to the original timeline.  Everything came in on budget as promised and both wayne and Javier made themselves available post project for some add ons we chose AFTER the project was completed.  I would absolutely use Bay Area Drainage again and recommend their services to anyone looking for a high quality, locally owned business.

Rich N.
Rich N.
3/29/2015
If I could give this company zero stars, I would. Although initial work is acceptable, any follow up or follow through is non existent. The project manager is clueless and there's so much miscommunication between their employees. The prices are competitive, but it's just not worth the time and rework.

Honolulu K.
Honolulu K.
06/02/2014 12:00:00 SA
B.A.D. was over the top awesome. Initial estimate fee, subtracted right from bill. Team was on time, finished early and actually came in under budget. Usually people say if you can get two of those good ... but with Bay Area Drainage, best things in life are THREE!! Thanks. Gladly recommend again.

leslie H.
leslie H.
8/23/2011
What a great experience we had with Wayne and his crew at Bay Area Drainage.  We had our entire backyard torn out and redone.  Wayne took care of everything including the design.  His men were so nice and they kept our yard area very clean throughout the project.  Wayne was extremely professional and I would recommend him to anyone.

Bill H.
Bill H.
03/07/2017 12:00:00 SA
I couldn't have been more impressed by Wayne and his crew. All the drainage companies this year were slammed and yet he was able to help us out when we had water coming under our house and into our heater vents.. It was a bad scene.

His crew came and installed a sump pump prior to beginning work to alleviate the danger of the rising waters and soon after came to work long days in the rain to dig a deep trench for a French drain around the perimeter of most of our house. The system worked great and we had no damage to our house.

We are hiring them to do our landscaping because we were so impressed. Thank you thank you thank you Bay Area Drainage!

R B.
R B.
11/22/2015
We live in Lafayette and our property has a slight incline to it.  As if clay soil wasn't bad enough, we had very poor drainage around our house - so much so that we had water pooling under our home.

After a quick response from Bay Area Drainage, our drainage problem has been solved.  They showed up when they said they would and completed the job in a timely manner.  They were very professional, did quality work and we most definitely will recommend them to our friends and family.  It's rained twice now and the system works beautifully!

Cathrynne N.
Cathrynne N.
06/04/2019 12:00:00 SA
Completed a project with Bay Area Drainage in February 2019. Throughout the entire process, Mara was very responsive to all my questions. I was told the entire project would take 12 working days. Taking into consideration a couple days were skipped due to weather (rainy season), the project completed on time. Work included temporary removal of a deck and a set of stairs, both of which were replaced well (wouldn't know they were removed if I didn't see it myself). Overall, very happy with the service I received and would recommend them again.

Karen L.
Karen L.
2/15/2017
Not sure why they call it Bay Area Drainage when i called for a quote in Oakland (10.5 miles away) they said it was out of their service area. Did they mean based on the median home price?

Carolyn B.
Carolyn B.
05/11/2017 12:00:00 SA
We had Bay Area Drainage put in a french drain along the back, uphill side, and partial front of our house this winter, and they also installed new subsurface drainage tying in the roof downspouts. Wayne was very helpful explaining the bid and the job before we went into contract. Javier and his crew then did a great job once the weather held off long enough for them to get to work. They completed the job with no surprises, faster than expected, and cleaned up our property every day before they went home. Glad to have this project complete and happy with the result.

David L.
David L.
3/14/2017
We had a french drain installed Fall 2016 to prevent flooding in our Berkeley Hills home garage/basement space, a problem we've had previous winters. Great timing as we had extra heavy rain in the winter, as you may know. French drain performed perfectly. Garage remained dry with no sign of water and I could see water from the drain system flow out the exit pipe into the street when it rained. These guys did a great job. Worked very hard and I could tell they knew what they were doing and wanted to get the job done right. Price was right too. We got 3 bids and they came in the middle. If there's one thing they could improve upon is their initial bid/estimate paper work. I like a lot of detail, and there was some back and forth to get an estimate, including parts and manufacturer info, to my liking that I could approve before work began. Besides that they exceeded my expectations and I highly recommend them for french drains.

Susie T.
Susie T.
2/20/2019
Disinterested and no follow through seem to be a common issue with this company.  Wayne Ortland came out and literally spent 13 minutes (maybe) surveying our drainage issue.  Left his card and promised a bid in a couple of days. Never to be heard from again.  Why waste my time and yours?  If you don't want the work it seems like good public relations to at least let someone know you aren't interested in the business.

Kathleen S.
Kathleen S.
4/17/2018
I'd really like to give them 6 stars... they were a pleasure to work with and did an amazing job.

We had Bay Area Drainage create a french drain system around our entire house as well as deal with the outflow of water off of our (fairly flat) property. Javier was the foreman for our project.
I was very impressed and delighted with how our project was handled from the time he and the crew started until it was completed. Javier was always available to answer question when I had them, and solve problems when they came up. He listens to concerns and requests/preferences and handles everything in a calm competent manner that I found reassuring and relaxing to work with. The crew were very friendly and professional and did a great job with everything.

We no longer have water in our basement when it rains (yay!), nor a small lake outside our back door and the water from downspouts and various parts of our yard is flowing away smoothly.

I would recommend them without hesitation.

Wendy G.
Wendy G.
05/05/2019 12:00:00 SA
Good luck getting them to follow up with you. Our situation pretty much echoes Susie T's. They came out, spent a few minutes here, without even addressing what we asked of the estimator. We were promised a quote within a couple of days and never got it until we called him. We asked him to come out again, so he could talk to our neighbor too, and he didn't call back.

Susanne S.
Susanne S.
01/04/2023 12:00:00 SA
Wayne and his team, Mara, Paul, Nestor and Nestor's co-worker (don't know his name) responded immediately when I called about water under my house in my crawl space.  We have an atomic storm coming and they identified the problem and came back the same day to hook up a temporary drain pipe so I wouldn't flood.  I was so panicked and I feel so much better they are on the job.  Also, Wayne quoted me a less costly fix rather than a full blown French drain for which I am so grateful.  In 2017, they installed a partial French drain that has held up beautifully.  Paul even cleaned out the drains and gave me advice on how to maintain them.  Thank you!

Cynthia L.
Cynthia L.
5/18/2019
I don't know what's wrong with the company but when my dad wanted to get a quote, he accidentally booked B.A.D right behind another company's person for a quote. The guy from B.A.D came and was irritated, did the same thing as other 1-star reviews here say. Seemed disinterested and all. Then despite us using time to show the guy around, he straight up ghosted us afterwards. We had a pretty big project we wanted done but I guess the company is picky, downright rude for no communication, and just irritated that they might have competition??? Okay...bye Felicia. Go find a less competitive area then.

Todd C.
Todd C.
11/21/2015
Bay area drainage did french drains and pavers at our house a few months ago.  The work was done right and we have been dry ever since.  Thanks Wayne and Javier!!

Miles D.
Miles D.
6/17/2016
I had them install a new drainage line from a French Drain along the side of my house down my driveway.  This involved cutting some concrete, laying down the new pipe with a filtered inlet and a drainage grate.  I thought they did a very good job for a fair price and were easy and professional to work with.

Mark C.
Mark C.
6/29/2017
During an extremely wet winter this year, we had devastating water intrusion in our crawl space and lower living area.  This week, Bay Area Drainage finished installing a 2-tier french drain system for our south Walnut Creek home.  They were one of 3 companies who gave us bids.  All the bids were within a very small range (Bay Area Drainage was in the middle of the other two).  We selected them due to other Yelp reviews, Diamond cert (not entirely sure what that is), and we liked Wayne's plan for handling water collected in an outdoor planter area better than the others.

We were originally told that their backlog was 10-12 weeks.  Turns out it was about 5 weeks longer than that.  I had to exchange a few calls and emails in order to lock down a date after their original start date estimate had passed.

However, the work was worth the wait.  Each day the crew showed up before 7:30a and completed around 3p.  They were all very professional and competent.  Wayne originally estimated it would take 11-15 days.  They finished their initial work in 6 days.  I had to ask them to come back to finish work in the planter area, which they did the following week.  The confusion was due to a miscommunication about the scope of the work.  It wasn't entirely clear in the written agreement.  However, they handled the discrepancy to our complete satisfaction and finished that additional work in only one day.

Overall, we could not be happier with our new drains.  Our yard, crawl space, and planter area look better than they did before they began!  Landscaping and irrigation lines were reinstalled and the foundation was properly waterproofed.  I'm worried that, after making this huge investment, we will begin another long drought.  If not, I'm confident that our basement will remain bone dry through all future record rainy seasons.  Thanks guys!

We highly recommend Bay Area Drainage.

Cary M.
Cary M.
11/06/2018 12:00:00 SA
Was referred by two prior clients of theirs.  The owner came out to give a quote, spent about 2 minutes and seemed very disinterested.  On that alone, I would ordinarily call it good, but my friend said he was that way when quoting, but on top of everything for the work, so I let it go.  

I get the quote and it is reasonable, but I need them to clarify a few things that I asked about, but were not in the quote.  I emailed back saying I would like to get the work booked and can we please clarify as to the questions I had.  The office manager says she will get a response in a few days.  A few days later no response.  I follow up, still no response.  I follow up again, saying I would like to schedule and get the bid finalized.  Still no response.  

I really don't like having my time wasted and cannot understand why the owner would waste his time to come out and give a quote to not even respond when you say you want to book the work.  

Oh, I was fortunately able to find a great contractor that did a great job through another referral.  Messinna's Landscaping from Oakley.

Lisa F.
Lisa F.
11/02/2009 12:00:00 SA
I have had several contractors do work in my basement to try and solve the drainage problem. Wayne gave me a reasonable price to give me a dry basement, not to do something that he thought might work but didn't completely solve the problem, as the others had done.I am on a tight budget, so he came up with a couple of less expensive solutions that were both creative and worked for me.  I am disabled and he and his workers went over and above, moving my personal belongings out of the way so they could dig a trench and put a drainage system in. When I had water again, they were out to my house lickety-split to dig another trench, no charge.  I am surprised at the other review, because Wayne has been extremely responsive, professional and best of all, HONEST, which is hard to come by nowadays. Great value for the price, and they left the place immaculate each time they worked here. I have contacted him a couple of time with questions/concerns, and he has either been right out or helped me over the phone immediately.

Chris M.
Chris M.
3/20/2017
This company is turns their back on anyone on the other side of the Caldecott tunnel who does not live in a house worth $1.5 million. When I gave them our address they said they don't serve that area. When I asked them where they serve they said Piedmont. I told them our house is in near Piedmont and in fact closer to 580 and easier to get to from Moraga. This company represents all that is wrong with the Bay Area values.

Henk E.
Henk E.
2/15/2022
We required an extensive drainage renovation outside our house. The work took over a week , and required replacing old 4inch drains with 6 inch heavy duty PVC.  Dave and his crew did a great job, and finished with the yard showing little sign of all the work that was done. We had some call backs on broken sprinklers which were repaired quickly.  I would highly recommend Bay Drainage for any drain job you might have. They were very professional, neat, and stood behind there work.

Dennis H.
Dennis H.
10/12/2011 12:00:00 SA
I have rental properties down in the Bay Area and living in Roseville I don't have have the time to keep going down there to explain things to Contractors or to check on things.  When a couple of my properties had drainage problems from the backyard to the side yards I consider myself lucky the first call I made was to Bay Area Drainage.  I only made one trip down and Wayne met me at the first property then we went to the next.  I didn't have to make another trip down and everything was completed on time (especially as the rainy season approaches).  I can't speak for everyone but I can for my expierience and I have to say I was happy to find a contractor that actually did what they said they would do and stay within budget.

Lindy E.
Lindy E.
11/23/2015
We hired BAD to do our front yard from start to finish. They installed French drains, graded our yard and installed our sprinkler system and sod. Their work is meticulous and the employees are fantastic. Would recommend them in a heartbeat.

JR R.
JR R.
03/11/2015 12:00:00 SA
Business must be good for these guys.  I say so because I called and left a message about clearing out a storm drain and never received a call back; not to tell me thanks, not to tell me they didn't do this kind of work; not to tell me to kiss their ... nada. So I got it done elsewhere, but the rudeness not to call back must be indicative of their business values. So, use them at your peril.  Good luck.

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