Homeland Plumbing

I came home to visit my mom in Moore.  She had a plumbing problem that I wasn't able to repair.  Not knowing any plumbers, I looked through the Yellow Pages and the Internet.  I called Homeland Plumbing and asked for service within any number of days.  They sent a plumber, Brian Sorrells, later that same day.  He was thorough and efficient.  He did a great job.  During his work, my mom asked him to perform a second repair.  Because of my own travel plans, Brian returned two days later to finish the additional task.  Brian was professional, thorough, and personable.  I recommend him and will use him again whenever the need arises.

Have known the owner for years.  Never hesitate to contact him when plumbing issues arrive, especially the major ones.  Plumbing issues cost, yet I don't mind paying when I know it'll be done right and can reach them if a return visit is warranted.  I have and will continue to refer him when asked for recommendations.

As I was preparing my tax documents I came across a bill from this company. Here is my unpleasant experience with homeland plumbing. In summer of 2018 I reached out to homeland plumbing for a minor repair of the sink in my rental property. Brian and Martin came to the house. After inspecting the sink Brian said a part should be replaced. He said his fee is $199.00. Service fee $59.00, part $15.00 and $125.00 labor for 30. minutes work. I told him the charge was too high and asked for a more reasonable flat rate. He said that was how his company charges. Despite the excessiveness of the charge since I was pressed for time, I told him to do the repair. Before he started the work he said if something breaks during the repair the charge will be higher. I asked for an approximate estimate. He refused to provide one. At that point I knew he wanted to take advantage of me- a woman with a foreign accent- and make some quick bucks. I told him nobody in the right mind accepts this kind of offer. I offered to pay him $20.00 for gas money and told them to leave. Martin went outside but Brian refused to leave. He became very angry, used vulgar language and bullied me. He threatened to put a lien on the house that has a sale sign and stop me from selling it.  Since I did not want any complication during the selling process and I was concerned about my safety, I wrote him a check for the so called service call and asked him to leave, He took the check, refused to leave and ranted about 10 more minutes and finally left. Needless to say that I was shaken by Brian's crazy behavior and left the property with a migraine headache and nausea.

After couple of days I called homeland plumbing to speak to Brian's boss and ask for refund. I spoke to Kelly. She introduced herself as the office manager. I could tell she was prepared for my call. She said Brian was the owner of the company, defended him vehemently and chastised me for offending his boss. She said Brian is an honest man and has no intention of cashing the check and continued praising the boss. I was surprised that she was idolizing her boss to that degree and asked her if she was related to Brian . She said no. I told her Brian has made the right decision not to cash the check and wished her a good day. After 5 minutes Kelly left an incomplete message on my answering machine. I called her to inquire about the call. Kelly said Brian has changed his mind. He is cashing the check and donating the money to a church youth group. I asked her the name of the church. She said I do not know. We- meaning her and Brain who are in fact married- do not attend that church!
so much for Brian's honesty!  I thought the situation was too ridiculous. I told her I knew Brian was not the kind of person who would give up the money and asked her not to contact me again. I decided to post a review because I strongly believe that no business owner has the right to threaten customers, coerce them into writing him a check for the work he has not done and decide how to spend their money. As far as I am concerned he owes me an apology and a refund but he cannot make up for the stress he caused me. Doing business with him was a mistake and a disaster.