Bailey Brothers Plumbing Heating & Air Conditioning

I am giving a five star review to this company!

My AC went out - on a Friday. It was already 82 in my house. I called them at 11a, and they had someone at my house by 1:30.

The two women I spoke with at the company were quick and efficient, and the technician was completely professional. He replaced a part in the condenser in nothing flat, cleaned the coils, and it was back up and running by 2p.

I am incredibly grateful, and absolutely happy to recommend them. Thank you!!!

Came out twice to fix a leak, still hasn't been resolved. Never offered a refund, they just said the plumber who did the work is gone so it's not our problem. Sad!

Bailey Brothers is Northstar Water Softeners service provider for Oklahoma City and the surrounding area. When Northstar called Bailey Brothers out to my house for a service issue with my water softener, Bailey Brothers did not know what to do when they came to my house. Their plumbers were completely clueless about how to service my water softener. Then, to make matters worse, instead of billing Northstar, Bailey Brothers billed me even though they are a service provider for Northstar and should have billed them. I would not recommend Bailey Brothers for any plumbing or HVAC issues, especially if they are listed as a service provider for a major appliance company.

Have had two very bad experiences with Bailey Brothers.  Horrible customer service will never use again.

Nice to find an honest company. I had need of a ac repair. Called another company. They came out and told me my unit was 14 years old and ran on the old refrigerant so dont waste money on fixing it. They recommended a $9000.00 new unit. Called Bailey Brothers for a second opinion and they sent out Michael. Turns out my unit was made in 2015 and did not need to be replaced. It did not use the old refrigerant and was still under warranty! Repair was $250.00. May God bless Bailey Brothers and my repair hero Michael. Honesty...its priceless.

Jeff Evans has done several jobs at apartment communities I manage! He has always done an amazing job at reasonable prices!

Let me first preface this comment by stating that I DID NOT use this company. Now I will tell you why. I would consider myself a informed shopper. Before I spend thousands of dollars, I usually get several estimates to help me make an informed decision about who I will give my money to in exchange for a provided service. This good ole boy that I spoke with responded within 30 minutes of my online request. He called several times, well after normal working hours, which I didn't mind at all. When I finally returned the call (after 9 pm) I told him that I was wanting an estimate of replacing a WORKING water tank. He seemed interested, honest and professional (in the short conversation we had that night) and stated that before he could quote me an estimate, he would have to call (Locke Supply) and get his cost for the size tank I was needing. He called me back the next morning (Saturday) with the cost of the tank and an APPROXIMATE of the cost for service. We I asked for a WRITTEN and ITEMIZED estimate, he asked, why do I need that? I responded, what kind of question is that? I even suggested that he come out and view/inspect the job. He responded, I don't want to come out and waste my time if you're not gonna do it. I then abruptly thanked him for calling and said have a nice day. Based on this guy asking why I would need a written estimate, I quickly realized that this isn't someone or type of company I would give my money to. Buyers beware! If you're wanting a LEGITIMATE Estimate, look elsewhere.

Dr. Derrick

I called with problems in the toilet tank. They came right away to repair however was charged a large amount for the job and they will not give me a detailed invoice. I ask the guy, the lady at office and still no detailed invoice. They sure took my credit card.  Will not use again.

We just had a baby and our sewer lines needed replacement. With my home not being livable we stressed to them how urgent it was to get the job done. plumbing is expensive in general and their tech Daniel said if we dug up the hole he would write up a smaller estimate. In the meantime Cindy got us financed through their bank. We dug up the hole and scheduled an appointment for him to come out and Cindy their scheduling person stated Daniel called and no one answered but we never had a missed call. We rescheduled the appointment for the following day and he didn't show up so I called the office and Cindy said to call him directly because he wasn't answering her calls but he is to go to my property that day to write up another estimate. I called him and couldn't get an answer so we waited for him another hour and he never showed. I called Cindy the following morning and she said he didn't show up because he wasn't going to do the job for us. I asked her if he didn't do that kind of plumbing and she said no he does but he doesn't want to and she didn't know why. She said she would have the owner call me so I could be taken care of and I said ok. She ended up calling me a few hours later stating that Daniel spoke to the owner and she didn't know what he told the owner but the owner advised that we needed to look for another plumber because they will not do the job. I told Cindy to please have the owner call me for an explanation because they ran my credit and had us wait on them when they were never even interested. I never head back from the owner by the way. I felt we were being discriminated because they had no motive. They made us wait on them and in the meantime my baby and I had to relocate thinking they would help us soon. I never write negative reviews despite my negative experiences but this one draws the line. I'd hate for someone else to go through this by attempting to use Baileys Brothers services. I work in the insurance industry and I know how important it is to treat customers with care when dealing with plumbing situations. It's not easy and comfortable at all.

I called these people to ask a question and to see if I needed a what they called a tech to come out to my house and was promised I would get a return call to answer that question, that was a day ago. Why pay someone to answer a phone to do nothing? I literally mean nothing he couldn't  answer any questions or even forward a message to someone with knowledge who could possibly answer a question. This is bad business when they can't even follow through with a promise that someone will call you back, if they can't even handle a task as simple as this I certainly don't want them to work on my plumbing! I will pass the word around Yukon about my experience with these people

Had gotten a few quotes from other plumbers but Bailey Bros. was able to come out sooner. Partially my fault I didn't ask for a quote as I had already gotten a few that were all pretty close so I figured that s the ballpark price. I was informed about the $88 fee, but was told if I use them that is waived. I only need a toilet installed (was taken out to lay new tile floors). Other quotes ranged between $95-125. He came out and looked at what I needed done and said he had to go out to the truck to get a quote. When he came back I was informed it was going to be $303.34!!!!!!! Just to install a toilet.... At this point, even if I say that s ridiculous I won t pay it, I have to pay him $88 just to get him out of my house and get someone else......I could ve bought a BRAND NEW TOILET and had it installed for cheaper than that! It s too late for me, but hopefully someone will read this and not get taken advantage of like I was.....