When I called and left My Plumber a message, he didn't call me back until the next morning. I later found out Bob is a one man shop. I'm not sure how he handles plumbing emergencies.
Spoke to Bob and he showed up on time once he got me on schedule.
First he made sure the issue I was having is actually the issue I had asked him to fix. He then moved on quickly in setting up the area - even had a large plastic with him to make sure water will not go everywhere and started to work on the issue. He made sure all the connections are secure and there are no leaks as he re-pressurized the lines; even assured me the credit card charge is safe and he's not storing anything on his phone before he left.
To me, Bob's charges are fair. I can tell he tried as best as he could to reuse some of the parts so he doesn't have to charge the customer the costs. But, it's a 16 years old house in city's hard water; some fittings just refused to budge.
Bob just left - will update if there's any issues with workmanship. So far, I'm very glad for his honest and responsible workmanship. Bob even advised me on what to search for on a couple of other issues and where to get cheaper parts. Will be calling Bob in the very near future as soon as the work is budgeted for other plumbing issues for my home.
Thank you Bob. Keep up the good work!
Edit 7/18/2019
Bob from My Plumber is still my go to plumber. He has done 3 or 4 different things (leaky washing machine valves, leaky shower head, etc) for our house since my last review. Excellent plumber.
