We bought a generator and installation thru Lowe's and Aker's came out to do the installation. Their sub-contracted plumber took a week to install the gas line. I asked him to leave the 20 foot ditch open so the electricians could extend it 3 feet and lay their pipe in as well. (Inspector had already ok'd this method). I had him relay this message, and also left a text and a voice mail to ensure they understood what I wanted. After a week, Akers finally showed up, and the first thing they did was start filling in the ditch, which by this point had been open 12 days. Jared informed me they would not be putting it in the ditch but rather, running 18' of pipe across the side of my house. I told him that would look like crap and no he would not. He replied I had 2 options, 1) It was on the utility side of the house with no gate where no one ever goes so let him do it his way or, 2) he would pack up and leave the job. I went inside to call Lowe's. While I was on the phone, Stephanie called to demand I decide to let them do it their way or tell them to leave. I did neither. They continued filling in the ditch. When I came back out with the salesman on the line, who told them to stop, they continued until the ditch was filled in. They then packed up and left. When Lowe's later asked them why they filled in the ditch, they said it was for safety. REALLY? It had been open for 12 days on the utility side of the house with no gate where no one ever goes, as Jared so eloquently said. They claim we wanted something for nothing. We paid over $6000 for the installation alone. We did not ask for something for nothing. All we asked is they make the installation look professional. It wouldn't have been more materials or labor, and it would have taken them less time than they spent arguing to have completed the ditch. If it were a problem for them, they had a week to communicate with me, yet they chose not to do that, but rather to inflict their will upon me. There is nothing in my Lowe's contract about digging or not digging. I cannot help what is in theirs. When we put a review on their Facebook page, Stephanie responded by trying to make us look cheap, crazy, and obstinate, then blocked us where we could not respond to their lies. The bottom line: their paradigm of how customers should be treated is sorely lacking integrity, honesty, and professionalism.
