Air Comfort Solutions

When your AC dies in July, you need relief quickly. Enter Air Comfort Solutions to save the day. My husband called around 3 p.m. and was told we would be added to the waiting list. He was told that we would not be charged extra for an after hours visit, and someone would make it by our house that night.

A technician knocked on our door at 10 p.m. He took a look at our furnace and invited us to come inspect the outside unit with him. My engineer husband loved this and learned a lot about AC functionality and maintenance. Luckily it was a quick fix, and our ACS technician had our house cooling off within a few minutes.

When it came time to check out, we were presented with a larger bill than was quoted to my husband on the phone. He brought this up, and the lower quoted price factored in a coupon that the final bill did not factor in. Our tech allowed us to present the coupon (which can be found on the ACS website), and we paid the initial quoted cost. This could have been communicated better over the phone in the initial quote.

I am happy that ACS was able to send someone out the same evening we requested service, but a seven hour wait without fully functioning AC was a long time. I understand service is slower for evening requests, but 10 pm is pretty late for us. I wish this late time would have been fully communicated to us, and we could have stayed with family overnight and scheduled a time to fix the issue the next day.

Well here is a first. Let me explain;
So I'm staying with my daughter and son in law helping with my 3 week old 9th grand child. Our temps are in the 90's soon to be 100's and the AC stops working. They decide to get a window unit as they wait to get word on if and when Air Comfort Solutions can service them. When Kaitlin first called they could get someone out there that day but her landlord had to call and set it up.
So as of yesterday there hadn't been any return phone calls from ACS so Kaitlin called them back this am.
This is what she got told. Because they are renting they are not servicing rental properties due to the volume of calls and customers. Now mind you this is the largest AC company in Oklahoma they are on call 24 hours a day and this is what was communicated.

First and foremost why would anyone who rents their home have any  lesser need then a homeowner? That is so absurd and poor poor customer service!! A customer is a customer. Whether it is the landlord (owner) calling and scheduling or not.
Air Confort Solutions OK, bad decision to discriminate! Pass it on. People need to know this about them.

I knew I needed to have my sewer line routed and cleared of roots after having a camera run down the line. ACS was recommended so I made an appt for them to route the line. When their guy showed up, he immediately tried to scare me into installing a new line -- for $18,000.  When I rejected that idea, he told me it was going to cost abt $1,800 for him to clear it out. He never entertained the idea of just routing out the line, as I had requested.  I had to insist it was time for him to leave. Funny, it took about $200 to have  Ray's actually clean out the line. no problems since.

I had my ESA Spring AC tune-up this afternoon, Wednesday, May 24. I asked the service technician, Codie Philpott if he cleaned the coils (hosed down) the outside unit. He told me he had. I can hear when didn't the outside water is turned on and running. I asked him a second time and explain that I can hear when the outside faucet is turned on and running. Once again he assured me that he had used his own hose to clean the unit and that it was clean. After he left I checked and it was obvious that no water had been used to clean the unit. Additionally, the outside faucet still had the winterizing covering on it!

Codie was not truthful with me! I do not like being lied to!  I guess he thought I wouldn't or couldn't check since I'm on home oxygen. Also, he said he needed to check the condenser coils in the attic, but now I question whether he actually checked anything since he was here only a short time.  He did change the air filters inside.

I gave him a five star review before I check his work and now wish I had checked before leaving a review. I will note that Codie was professional and had a very pleasant demeanor.

I have been an ACS customer since 2009. I expected better service than this and I certainly do not appreciate your service technician outright lying to me. Please have a supervisor contact me to discuss this matter.

We had Kirk out last week he changed out our capacitor and got the unit to run. He also told us our unit had no refrigerant. We thought that was odd because the unit was working fine today before. After you told us a problem he was real pushy and eager to get a salesman out. Well I called another company for another opinion and found out that Kirk tied our thermostat wire together to energize our heat pump to run in heating and not cooling. Never have had bad service like this in past from Air Comfort Solutions. I will be talking with company's manager soon about the technician and what he did.

Been with air comfort for multiple years always had good service and good honest technicians. Had a tech named  Kirk out last week who told us are Compressor was out. Kirk sent Scooter over to give us a price on a new system but found it Strange he showed up 15 minutes later after Kirk. We took the estimate but called another company for a second opinion. The other company replaced are capacitor. Are unit has been running perfect since . Still waiting for Management to call us back before switching company's. Hope we can get issue resolved.

Had our regular semi-annual tune up today and Devin, our tech, said he smelled a faint gas odor in the furnace. He immediately notified his supervisor, Andrew, who came to our house within 45 minutes and diagnosed the problem as a leaking valve. He went back to Moore to get the needed part and had the whole thing fixed within another hour. Both Devin and Andrew were very professional and helpful to us old guys who really need our heat. We are on their ESA program, so there was no charge at all for the repair.
In my experience, these guys do what they say they will do, and do it right. They have never disappointed me, from initial sale through this latest service. Thanks!

They left me high and dry after the install. I am selling the house they installed a new system on last year, and in the inspection they found a rusted out, leaking plenum under the slab. Air Comfort did not make mention of this at any point. I ask them to put it over head in the attic but I was assured by Scooter (the salesman) that putting it upright like the old system was the best way to do it. Once I ask them for help, they said that they would throw in a free coil, which they would just be exchanging the coils and reusing the one they pulled off my system I'm sure, but it would cost another $7,000 to move it overhead. (Which I ask for in the first place.)

They did get one star because they were at least able to get out there and fix out system the next day. My wife was pregnant so that was a big help.

I wouldn't have used them because they were way over priced, but with supply chain issues and needing it done immediately I had no other choice then go with them.

I will never be using them again.

Well we had a hot water tank go out on us on Saturday. We call ACS and they said they could have a guy out on Sunday from 12-5 pm. We scheduled it and they showed up at 12. Great guys and they said the tank wasn't fixable. They gave us a estimate. The estimate was $3841!!!!! I was taken back on how expensive it was. We called a relative and her plumber would charge us $1900 and haul off the old one. Yes he is a licensed plumber. We had issues with ACS when we signed up for the service to two houses and they said they weee good and didn't need anything. A month later a part went out and it cost us over $150 and it needed AC Freon ? I called them and they gave me the two dollar talk around pitch. Sad to say they lost our business on my home and rental houses.

I don't leave reviews typically, but I feel I need to warn people about this company. This should be zero stars, but I'm required to give one. Our AC went out during June and we called Air Comfort Solutions and purchased a year long membership. The receptionist was helpful and made our appointment for Monday (it was Saturday). The first person came out, charged us $71 and said he fixed it. It cooled down for an evening and then got hot again the next day. Fine, problem was missed. We called a 2nd time, they came out the next day and told us our motor needed replaced. That was about $900, but I hoped it would be fixed. It wasn't. Got hot again in two days.

They came out a third time. House was getting to the mid 80s during the day. They put refrigerant in the system and left. And it stayed cool-ish for 3 days. That cost me about $300. Then, 80s again. We finally hired another company  to come out and they determined that there was a leak. They spent two hours finding it and are coming today to fix it. They told us that this was likely the issue all along and our motor didn't need replaced and the refrigerant that we paid for was just going to leak out.

So if you doing the math here, we spent almost $2k with Air Comfort Solutions and we still don't have a working air conditioner. We spent $200 to fix the actual problem.

I had been an ACS customer for several years.  I even left this review for them back in 2021:
Rick, the service technician, was:
1. Early
2. Fast
3. Knowledgeable
4. Friendly
5. Thorough.
Now, in July 2022, my experience is completely different.  ACS used to be a locally owned company. Now, they are owned by a company out of Louisiana, and their service standards have slipped.  I had 2 techs out that completely blew it on diagnosing a condenser fan motor.   Then they handed me a quote for system replacement that was over $4000 more than the next closest quote that I got from other contractors. They wanted $13000 to replace a 4 ton unit.  How may people trust them and just pay those prices?  Probably too many.

By the way, to repair the unit to operation, all that was needed was a $150 motor.

Anyway, after a discussion with the manager about the non-repair,  they promised to refund all but the trip charge on my invoice, but that never happened.

My advice?  Call someone else.

We were very worried when our old AC unit died. We knew the cost might be high and the supply chain crisis might mean the equipment wasn't available. The excellent techs explained in clear detail what they proposed and were able to do the replacement The. Next. Day.  Amazing.

Best part? They had a five year, same-as-cash, zero percent interest option. Fantastic value, quality parts, great service. Highly recommended.

yes, it is a few years since my very bad experience with air comfort solutions...but whenever I see their advert on the tv, it reminds me of that time.
I won't go over the details but we had two new units installed........at least they put them in but after three attempts to get the city to pass the install...( and failed )....I'd had enough and said take them out and give us our money back. Funny though, the only time they could do that was a Christmas Eve eve.......I'm sure they were just being awkward.......But we had another company standing by to install so it was ok.....
I still hear reviews going over the same complaints so I don't think much has changed.........yes, do yourself a favor and call a winning number........just not their one........
I will continue to give a bad review whenever the mood takes me.....

John Randall

I cannot believe how this company just straight up took $357 for no work done , I can see paying for the service charge (which they said was $89 , but they took $357 from me and did not  unstop  my drain , I have all the paperwork where another plumber came and unstop my drain, he did not let me know until he had my debit card, this is so depressing to me as I'm on social security and a widower and they took my money and didn't do the work,  how can you beat a senior citizen out of her social security,  l am so upset, I pray that this doesn't happen to no other senior citizen,  I'm going to go to small claims court.

Air Comfort came out for a $69 tune up on an AC unit that has never failed or given issues. It definitely has some years under its belt so my husband and I thought this tune up would be a smart move. Next thing i know my husband is calling me telling me that its going to be $20,000 for a new system. The guy said we needed all new duct work under the house, even showed us a picture. We ended up getting a couple other quotes and much to our surprise all the other company's said we most definitely did not need a new system, only a small area of the duct needed repaired.  Turns out the tech took a picture of that one spot and told us our entire house looked like that. This is not acceptable, not to mention the other contractors actually ended up telling us Air Comfort Solutions has marks against them with the BBB just wish i would have checked first.

My thermostat was not working properly.  My technician was Andrew kenworthy. He was pleasant and knowledgeable. He was able to handle the problem without any issues and was very pleasant to boot!!! Thank you Andrew.

If you are looking for fast, dependable service, Air Comfort Solutions probably should NOT be your first call.

Initial contact was prompt and courteous.  Great communication to get a service tech out immediately.  Tech inspected the unit, diagnosed the problem and had to call the shop for an inducer motor.

He promptly collected payment and that's where things went south.

The part that was supposed to be ordered that day wasn't ordered until 3 days later when I called and requested a service update and they discovered they failed to order the part.  I have not been contacted by ACS one time since the initial visit and have had to make multiple calls to determine the status of my repair.

The lack of a sense of urgency on their part to take care of their customers is beyond my understanding.  Maybe they should spend more on getting enough help to service their customers and less on those television ads (which worked on me unfortunately)

We now are 5 days into this debacle and still no parts, no status update calls from the company, and no idea when it might be resolved.

Meanwhile my children and are bundled up working to prevent pipes from  freezing and bursting while one after the next freezes solid and soon we will have no running water.  Just praying the pipes aren't damaged and leaking when we finally get thawed back out.

I booked an appointment for electrical service for May 19, 2022, between 8 am and 12 noon.  I called at 8:30 am May 19 to confirm I was on the schedule and could expect the technician.  Erica, the receptionist confirmed the appointment was scheduled for today, Thursday, May 19th.  At 11:30 am, I called again and asked Erica to tell me when I could expect the technician and asked if she could confirm who the technician would be - she deferred to Lisa - who she said was the manager of the area - and indicated Lisa would call me in a few minutes.  One hour later, Lisa called to inform me that a technician would not be coming for the scheduled service call today - she failed to assign a technician to the scheduled appointment!  I wasted all morning waiting for service which had not even been assigned to a technician!  I booked the appointment one week ago on May 12th and the manager in charge failed to assign a person to do the work?   I only wish a zero star rating was available because 1 star is overrated!

They are beyond rude and unprofessional. Instead of wanting to fix the problem (which was very repairable, it was thermostat batteries) they tried to push my fiancee into getting a new system. They talked him into a protection plan, which he cancelled two days later. They still charged him the next month for what he already cancelled. Today, we get a text stating a tech was on his way. My fiancee called them and told them he cancelled in February. The woman on the phone was very snotty and said Well, I guess I'm going to have to waste MY time and call all of my techs to not come to your house and hung up on him. VERY RUDE OFFICE STAFF and they don't stop charging even when you cancel. Call anyone else but them!

We called Air Comfort Solutions, because our AC was acting up. Immediately upon visiting the technician told us our system was a bad product and needed to be replaced. We've had the system for 5 years and THEY installed it. But he claims they would have never installed this unit. He charged us $480 for refrigerant and the service call and had his manager come by the next day to quote us either $4k for a new coil(which was leaking) or 11.5k for a whole new system. We decided to get a second opinion and thank god we did. The other technician told us that our system was still under warranty (which Air Comfort Solutions neglected to tell us) and that replacing the coil would only cost us $1k.

If I could give a zero I would, but I warn all against using this company. They only want to upgrade you not help you.  They are sales people first, technicians last.

I ended up calling them on two separate occasions on the same day. The reason for that was because even though they say they have 24 hours service, no one has called me back within the last 12 hours. Based on the fact that my one star review is not much lower than their other reviews I feel like this should greatly be taken into consideration. Plumbing is pretty basic so I can't comment on what they can do as far as that is concerned because I've never worked with them. I tried on multiple occasions but they felt that it really wasn't necessary to come to my house. This business provides a poor and pathetic excuse for customer service. they are the epitome of why you should read reviews before contacting.

Made an appointment approximately a month in advance. Appointment was between 8-12am. At 9:30 the day of appointment they called and said they couldn't make the appointment wanted to know if I wanted to reschedule.
I gave one star because they were unable to send a plumber to my house to meet their commitment.

We had out-of-pocket expenses of about $400 after Air Comfort Solutions said they couldn't fix our heat/air system.  Service calls by techs from another company fixed what ACS had messed up when they tried to put back together what they took apart.

We scheduled a time from 12:00-4:00 and they didn't even show up until 5:00.

Once they got their equipment out they said, our battery is dead so we have to run back to charge it. We live near Edmond and their shop is in Moore! I truly felt like we were being pranked. If you know OKC, you know getting to and from Moore during rush hour is not a quick task.

After waiting another hour until 6:00, they decide we'll have to reschedule. WE WAITED FOR SIX HOURS JUST TO BE TOLD TO RESCHEDULE!?

I can't say I know anyone who appreciates their time being wasted. We made sure to reschedule appointments to be home from 12:00-4:00 and then for ACS to show up unprepared after having a 4 hour window is ridiculous, unprofessional and disrespectful.

100% would not recommend.

AC in the attic area had a drain tube was stopped up, and I needed for someone with experience to inspect the unit and blow out the 'gunk' in the drain tube. The representative I spoke to was very insistent that I purchase one of their yearly maintenance programs. I just wanted the *&5# fixed.
Their upper management needs to get our of their back yard pool and train staff on how not to screw over a customer, even before showing up at the job site.

Don't use this company. What a joke. I wonder how many uninformed people they have screwed out of money.

Me: ACS I need the thermal coupler in my whirlpool hot water tank replaced. (The part cost $10.00)

ACS: ok we will send a tech. Tech arrives.

Me: Hi the pilot light won't stay on it also is not provided the voltage to the thermostat. Can you replace it for me. I do t like to work with Plumbing and gas lines.

Tech: sure let me look at it ......I hear him call someone. Then says he need to get his quote sheet.

Me:  Ok, I was expecting around 200.00 max

Tech: ok that will be $787.00 with the 99.00 service call.

Me: your flipping crazy!! A new tank cost 700.00.

Tech: we can replace the tank for 2200.00

Me: you flipping out of your mind.

Tech: Ok, then you owe 99.00 for the service call.

Me: for what I told you what was wrong with it. Get out of my house.

Tech: I will write it up as an estimate and not charge you.

Me: have a good day.

Here is the cost break down.

Scenario 1---Thermal coupler cost $10  Labor $748.00. The job takes 30 mins that amount to almost 1,500 per hour.

Scenario 2--- Install a mid-grade 40 gallon tank cost $700 labor charge 1500.00 The job would take 2 techs 2 hours max. That's a rate of $385 per hour per tech.

I wonder how many older citizens have fallen for this outrageous charge.  My poor mom would have paid the $800 if it would have been her house. Stay clear of this joke of a company. Do your self a favor and call anyone else but ACS. I am still fuming mad this joke of a company tried to charge me those rates.

They took a cancer survivor for 16500k for a 2.5 ton carrier pack unit I wouldn't hire them for anything..

Only 1 star because 0 stars is not available.  House up for sale, issue w/ upstairs unit staying on. Buyer had serv agreement w/ ACS, his realtor said ACS would come look at no charge under his serv agreement.  I agreed, knowing I would probably be getting a second opinion based on everything I had ever heard about them.  ACS came out, husband told guy he thought it was a thermostat issue ( he had replaced it and ever since it would shut off)  rep looked at upstairs unit.  Went outside to look at outside unit.  Came back in said he needed to do a leak test which w/ freon & serv call could have been $1200 depending on how much freon was needed.  If that didn't fix it new unit for around $20k.  I called Troops, explained situation they said could be out next day and charges for leak test, adding freon and serv call would be under $500.  Rep showed up next day, Husband told him abt thermostat, he looked at it, upstairs unit, went outside looked at unit, came back in , said we didn't have a heat pump system and my husband had set thermostat to heat pump .  Recalibrated everything for us and charges were much less than quoted.  I am convinced Troops saved us 20k. Please, please get 2nd opinion

I had them come out last year for an annual service and the tech told me my condenser motor was about to go out and he tried to sell me on a Sevice plan.  I said no.  I didn't tell him I was an AC and Heat Tech and just wanted the $59 tune up and didn't want to do it myself.  Nothing was wrong with the system.  They came back out today and serviced a perfectly operating system and the tech said everything looked great (same motor in place).  Basically, I got the impression it's hit or miss.  The techs work on commission and if they mess ya over they make more money, so your totally subject to the integrity of the tech.  Overall,  The odds of getting taken to the cleaners is high if you don't have a background in Heat and AC. I don't think there much different from most Heat and air services but do think you'll likely get taken to the cleaners by having  them visit.

They say they're 24 hrs, however, that's not accurate. It's Sunday but they didn't want to work today and over priced. If you need immediate help Brandon's Plumbing is the way to go

We bought an ac unit from them 3 years ago that was either faulty to begin with (cost $9,000 installed) or installed incorrectly. This is the third summer in a row we've had someone out to fix a leak. They tried twice to fix themselves but never got it right.

Made the mistake of scheduling a checkup on our a/c. The tech told us there was a freon leak among other problems. Surprise, surprise their solution was a new system. It was as if the salesman had been waiting down the block. He was there that fast! That seems to be the pattern. The tech said that within the week we would have a hot house. Amazingly, and right on schedule, it happened. We called a company recommended by a friend. They were at our house in 30 minutes. No leak! Added freon and cool air again. The only solution from Air Comfort Solutions seems to be a drastically over-priced new system. Never again!

My heater went out in January. Needed service on a Saturday so I called Air Comfort Solutions, a company I had never used before. Not only did they NOT fix the unit, they condemned it and told me if I did not replace the unit, my dog would die - then I would die - then by the time the fire department got there, we'd all be dead and they don't want that guilt. Are you KIDDING me? The next company came out and fixed it. They just want to scare you into buying a fancy new unit. Absolutely unethical. Avoid at all costs.

Crooked crooks. They took advantage of my neighbor with dementia. They had just been out a month or two prior, so I thought it was odd. Went over there, they were trying to get her to renew her service plan, which they said was still good. No proof of when it would expire, and charged her 125/129 for replacing a capacitor that most likely didn't need it (this was in February). (The capacitor was a $25 piece!) They removed a service charge, and the service contract fee from her bill, wish I'd been there earlier before the capacitor was changed. Reducing her bill by around $250!
She never called them for a service call, but they just came out!
Go some where else!!

What a waste of time. They ignored my first bid request. Huge job. Complete install. Budgeted $10k for it. Ignored me. So I called again. Told 10k is about right and would meet after Thanksgiving. I was prepared to sign a deal!  Never heard another peep.

A/c went out in September and their push was for me to buy a whole new system for a price that I could have bought a car. Called another company for second opinion and had my a/c up and running for a nominal amount. Don't get scammed by this company. They have to charge high amounts to pay for all that advertising!!

I own several houses and have used ACS for several years. We attempted to use their service plans.

We found that you normally spent more on the service plans than you would have paid anyways. You're essentially paying to have someone come out and find something that you need to buy. When this time comes, you'll be paying about 400% too much for parts and a lot in service fees.

One example: Compressor shut off. Technician believes it is loose wire so he tugs on them and mangles it. He finds that it was actually the 24V transformer. He replaces that. The mangled wires outside somehow result in a $750 new mother board on the compressor which is not covered under warranty. The tech caused this problem by the way. ACS has grown very quickly and have had to hire untalented people.

So you're out $200 (24V transformer) + $750 mother board + Cost of original service plan.

I've been extremely happy since I've switched to Bob's Plumbing and H5 Mechanical for my Air Conditioner service.

I pay about 20% as much as I did with ACS and my units work much more reliably.

I had a brand new air conditioner installed by Air Comfort Solutions in July, 2015.  Mine failed on a Sunday afternoon less than a week before my wedding, and out of town guests had already started arriving, so I was in a serious time crunch.  Air Comfort Solutions came out on Sunday to troubleshoot and were here on Monday morning installing a brand new unit, which was truly needed.  The fan had separated from the shaft and sliced the condenser coils in multiple places as it was spinning to the ground, so this wasn't one of their scams where they claimed a new unit was needed when an old one could have been repaired.  

The new unit was a York LX split unit with a 10 year warranty on the compressor and parts.  After the fact, I realize I could have had a new unit installed much cheaper, but that error is on me for not shopping around.  I had a whole lot going on that week and just didn't make the time to be diligent in my decision, but I did enjoy Jason White calling me to discuss how everything went.

On Sunday, May 13th, 2018, I heard a funny noise coming from the condenser.  I pulled the disconnect on the condenser and found a sizable crack in the fan blade.  Not wanting a repeat of my last fan trouble with the old unit, I called Air Comfort Solutions and told them my condenser fan blade had a huge crack in it, and the dispatcher said a tech wouldn't be available until Monday.  We agreed on a 10 a.m. to 2 p.m. window that would work with my schedule, and we discussed this should be a warranty repair.  The tech didn't arrive until 3:13 p.m., looked at the condenser, and told me I would need a new fan blade.  I told him I had already explained all of that the day before to the dispatcher, and he told me that the only information he received was no cool.  I told him it was still under warranty, and he said he'd go to his truck to figure out what he needed to do to get it fixed.

He came back in and told me that there was a 10 year warranty, but since I hadn't paid for their Energy Saving Agreement (at a cost of $179 per year), I would be on the hook for the $400 fan blade.  I told him there was no way that fan blade costs $400, and he assured me it did.  He said the better alternative would be for me to pay for the Energy Savings Agreement at $179 to cover the warranty repair, and they could have a new fan blade installed on Tuesday.  Without having the warranty paperwork in front of me to dispute him with, I agreed to that course of action, signed the papers, and he left.

I started doing my own research and called Johnson Controls, the company that makes York air conditioners.  As it turns out, there is no requirement to have any type of service contract to maintain the warranty, and the 10 year warranty covers all parts, but I would have to pay for the labor.  I called another York authorized installer who said he would be able to do the install for $83, but he would have to wait 3-5 business days for a fan to be shipped to him.  That was too long for me to be without air conditioning, so I decided to just bite the bullet and wait on Air Comfort Solutions.

On Tuesday morning, Air Comfort Solutions called to let me know that the order went in too late on Monday afternoon for them to have overnight delivery to them by Tuesday, so I would have to wait until Wednesday.  On Wednesday afternoon, I called to find out when they would be out to do the install.  I was then told there weren't any fans at the York parts distribution center, and they were all on back-order from the the factory.  They said if the factory received them by Friday, I might be back up and running by Monday or Tuesday of the next week.  I told them that was unacceptable and needed another solution.  They told me that it was my fault this problem happened because I didn't have their annual service agreement, stating that their technicians could have spotted this trouble before it became a problem.  I told them they were out of their minds and than I needed to speak to a manager.   They said they would have their service manager call me.

To make a short story long, I found the fan on Amazon.com for $76.99 and another authorized York dealer will install it for $83.  Everything from Air Comfort Solutions was lies.  When the service manager finally called me back, I cussed him until he hung up on me, then I sent them a message on their website demanding a refund for the $179 I had paid them on Monday.  If I have to, I'll dispute the charge with my credit card company to get the refund.  Air Comfort Solutions will never get another dime of my money.  I didn't realize until today that the Better Business Bureau had revoked their accreditation.

One of their ploys to get you to buy a new unit is to offer financing.  Don't fall for it.  If you qualify for financing through them, your local bank should finance you as well on a similar unit, and the money you save having a reputable company do the install will save you on financing as well.

Called them out to service my A/C. When they arrived they  jumped straight to work, and within a minute they informed me that there was a leak that they couldn't find, and if I filled it with Freon it would leak out instantly. They charged $620 for a fill up BTW. They quoted me $8,000 for a new system. Being skeptical I called another guy out to look at it, and lo and behold! He pumped it full of Freon, and there was NO LEAK. Not to mention he only charged me $375 to fill it up.. it's been several days, and I've had no problems. The 2nd guy also assured me that a new unit would only cost me $4,000-5,000, including labor,  if I did end up needing one. Air Comfort Solutions are seriously ripping off uninformed people. Stay away!

Charged us twice as much as other companies, $13,000. Of course at the time we did not have time to comparison shop. Then they installed a unit that we did not purchase. Then they came out and replaced it again with gas unit instead of a unit for propane when we already discussed propane after it sooted everything up.My husband had to notify them that they installed the wrong unit a second. After it was all done the new unit never has blown as good as the old one as promised. Now four year later it doesn't work and acs says there is no warranty! Do yourself a favor and choose anyone else.

The staff was extremely rude!! I'd give negative star if I could.
1 They promised to call me back with an exact time they can come. When they failed to do so, I called back, they were so annoyed by me and hung up.
2 Second time I called, the staff was just the laziest I'v ever seen. I mean if you are miserable, don't do the job.
And they never call you before they come and they just wait in the lobby without calling you.

Please, do you job and schedule! People on the phone!!

Shady business! Came out on service contract only to damage my A coil, then try to charge me $12,000 for a whole new unit.

I had Air Comfort Solutions come out in January to install a new Hot Water Tank.  They were quick and did a good job and charged me $1595.  A lot of money but i had to have it.  Then they had to come back out a couple of weeks later because the heat would not stay on because they had put my doors on incorrect.  They came out and fixed that with no charge.  Also had a salesman come out to sell me a new unit.  The price was an  outrage. So they called the owner because they care about people and the off brand was also an outrage. So i said thank you and goodby.  Today I had to have them come out to fix a pedestal sink that was leaking underneath because I had bumped it pretty hard.  The cost was $99.95 with a d $25.00 coupon.  So I said yes.  Expecting  $74.95.
Of course they had to get a part.  That took and hour.  The cost was $167.00.  When  I asked why they said well labor and parts.  This was $167.00 with  $25.00 off.  I have had this sink fixed before and never was it anything this high.  Beware of their charges.

Charged $470 for less than 1 hour work with no significant parts. When I complained they made comments about travel time and cost of the truck and gas and marketing (what the?). All companies have those cost but paying $125/hour (the going rate for others) would have saved me hundreds. Will never use them again.

Terrible upcharching people. I had a hot water tank go out so I thought I'd try them because I like Jason White and Gary England and thought if they endorsed this company I could trust them. On the day of my appt a used car salesman disguised as a heat and air technician showed up! He quoted me 2900.00 for a new water tank and to bring it up to code ( I live in Logan county so it didn't need to be elevated a certain height off the ground and I didn't want to pay for that also!) He said it's just what they do (more like how they make more money). I said I didn't need that, he said they had to do it! I said no thank you and called a friend who knew a plumber friend and he put a brand new high quality water tank in for $650.00! Folks, there's a huge difference between $2900.00 and $650.00! Don't use this company!!!!!

I initially called Air Comfort Solutions because my furnace blower was not working.  They said the service call would cover the cost of all necessary labor to do the repair and I would only pay for the parts.   That seemed fair.   I asked how much a blower cost and the lady said only the driver could provide a price.  While waiting for them to come out I called two other heating suppliers -- one quoted me $450 for part installed and the other quoted me $225 for the part installed.
I figured that Air Comfort Solutions would be in the ballpark price wise so I did not cancel the appointment.
As soon as the service man arrived I asked him the price and he said $715 on top of the service call.   Imagine my surprise.  I asked him to leave.   He did not do any work while he was here but Air Comfort still pursued the collection of the $130 service call with an attorney.

We have been with Air Comfort Solutions for over 10 years.  Always did the twice a year service.  This last year no one called about an appointment for our AC service so I called and made an appointment, at that time I was told they don't call to schedule appointments anymore.  We have to call.  I always paid my yearly fee within that month or sooner.  The servicemen doesn't bring that bill anymore they have hired someone else to do that for them.  I paid my yearly fee after getting an amount by calling. It is 29th of Dec so I called and was told I didn't sign up for fall and spring because my payment was late ( no billing by the way) because I was late I now have a spring and fall service.  When I requested my money to be returned he said he couldn't do that and gave me an e-mail address to request my money back. BUT if I get my money back my parts and service warranty that goes to 2022 will be void.  Now I am really upset.  When I came  on Yelp I noticed they had a 2 star rating.  CUSTOMER SERVICE is always the first to go I wouldn't recommend them to anyone. Need to quit paying for the city cam and train for customer service.  Apparently the owner doesn't care about the bad service.  I hope this helps someone else in making a decision.

I haven't used Air Comfort for any work on my HVAC (yet), but I know the previous owners of the house I'm living in did, and they loved them.

I HAVE, however, used them for a plumbing problem.  We found that a nail was pounded into a pipe running through an interior wall.  When it came out, so did a whole lot of water... in our dining room.  We called Air Comfort, and they had a couple guys out in about an hour. On a Sunday.  These men were respectful and informative.  They fixed the problem quickly and cleaned up after themselves.

I have also had Air Comfort come out for check ups on our HVAC system.  They provided us with details on system performance, as well as things to watch out for.  After my two experiences with them, I never once felt they were trying to cheat me out of my money, or sell me something that wasn't necessary.  I feel very comfortable using them with all my HVAC needs.  

I have extended family that also uses Air Comfort, and have had very large projects done by them.  They are incredibly happy with the work and service.

Sketchy!! Called to get a quote for a new gas furnace. The representative scribbled out a quote on notebook paper!! No logo...just normal lined notebook paper. The quote was a random assortment of number that weren't even added correctly. No info about size or efficiency of the unit. No info about warranty. The price for the furnace was $2K higher than other quotes, and the price for the full HVAC replacement was $11K higher than other quotes! Yet, he had the nerve to say they were only about $500 higher than other companies. LIAR! I seriously think he wrote down inflated numbers and was going to pocket the difference. So not trust worthy!!

This is not the place to purchase your A/C.
1 they want provide warranty service to you on new purchases unless you purchase a yearly service from them. They will still sale u the product and speak of the warrant but not honor it because u didn't buy a yearly service with them.

Even if you buy a new product from them and purchase yearly service from some where else they still want provide warranty to your new product, ripoff.

I had to go immediate with the first consumer because someone in my house has asthma real bad.

Called ACS on a Thurs night when water heater went out, they were here in 20 min. told us what was wrong. Next morning at 9a they were here with a new water heater that had to be RELOCATED from the attic to a closet. they were fast, efficient and friendly, did a great job and cleaned the house when they were done. great quote and left 2 hours later. so far, couldn't be happier.

ACS installed a run of the mill water heater for my 97 year old WWII veteran father-in-law. The cost? Well over $2,000.
My husband and I had another plumbing company - Jean's Plumbing - install our water heater. They had to remove a door and frame to get the old water heater out. They then installed a larger and more energy efficient water heater. The cost? $900.
I'd have to say that ACS took advantage of an elderly gentleman who believed their advertising and loved that they had a former OU football player on their team. Shame on you, ACS!

Called for a service call. Literally removed the panel from the outside unit, Said it (the unit) needed be replaced - Did not check freon or really anything else. Left. 10 minutes tops - $139.00. Yikes. He also gave me a quote on a brand new unit...Wonder why I chose their competition to replace?

I gave them a star for prompt reply and a same day appointment.
After reading multiple reviews on different sites I realize I am not the only person this company has overcharged and attempted to up-sell to a new system with a 30 second diagnosis.
The only thing hotter than my house on this near 100 degree day was my backside when I was presented with their standard fee of nearly $200 per pound of coolant.
I like making money myself but bilking or overcharging people will eventually catch up with this company. I now know how they can afford their advertising campaign.
To Air Comfort Solutions: You don't need to cheat people Every house and business in the world needs your services year round. You could still make a fortune honestly!
Update: Four days later the roughly $900 of coolant they charged me for (fair value probably $300-350)  leaked into our ozone. Called Wellmans and they replaced the leaking evap coil with a new one and fully recharged for not much more than this company charged to add 5 lbs of coolant and not bother to rectify the leak.
Highly recommend running from Air Comfort Solutions and calling a company named Wellmans

My A/C went out Friday July 13, around 6pm. I called ACS and got the answering service. The man told me he would have a technician call me back. Since it was already 84 degrees in my house and I wasn't sure they would be able to get to me I called another 24 hour repair company.  Within 15 minutes the OTHER company called me back. They got here at 10:30 and had me up and running within 30 mins. Air Comfort solutions NEVER returned my call and here it is Saturday morning.  Glad I didn't wait on them. Very disappointed!!

i called the number for quality air inc and got air comfort solutions. received horrible service the technician went to one of my rental properties and didn't enter because I wasn't there and didn't call and follow up. I'm not one to complain but they suck I will not use them ever!!!!!!

Air Comfort Solutions has been the most helpful company to deal with when it comes to my air conditioning and plumbing. They responded immediately when I needed them and they were here with a clean-cut knowledgeable technician within two hours of calling them. That person was able to diagnose my system, fix the problem, and get my house comfortable. By far the best service company I have had at my house since being a home owner.

These people are as crooked as they come. Came out added freon and charged 426.50 when we complained the man said not to worry they would probably tear the check up Monday. Another lie. Also refused to return money for service contract, then said I would have to write a letter to get money back. After arguing for weeks I finally got this money back. I called another company and their charge for same service was 186.00 Big difference. Also the tech was pushing a new unit because he said Lennox is no good and made in China. Don't use this company unless you like to give your money away for nothing.

Im still waiting on a manager to call me back after 5 days. Since they lie on TV I may call the TV station and show them the Video and pic I got. Anyway Fair Heating and Air got me going for far less than the $3000 quote from acs. $450 and Im back in business

The first time they came out, it seemed reasonable. Came out within hours, replaced a part, it was a very hot day.  Cost around $225.  2 months later, they came out because my coil was frozen.  Charged $350,  took them all of 5 minutes in my attic.  Then they had a salesman come to my house because they said mine was in very bad shape.  $10,000.00 and up for new system.  The salesman Gary told me I needed to replace everything because it was installed wrong.  He said he would be surprised if it lasted through the winter.  such crooks.  Attention Gary England, dont endorse them.

They do not deserve one Star, stay away from these guys; ... they surprise you while checking your AC system (s) with a $200 charge per 1 LB of Freon to force you into annual Service Agreement or to try to sell you a new AC/ Furnace system, then to make it worse they do not do the entire AC Service which resulted in my one of my 2nd floor furnace drain pipes backing-up that then caused drywall ceiling damage $$$ in the bathroom below. I suspect there are hundreds more people in the Tulsa area that have been manipulated by Air Comfort Solutions $200 per LB of Freon trick to sell Service Agreements or worse to coerce you into thinking you need to replace your AC / Furnace system! They do not stand behind their work, if they did or will then I'll remove this review.

We had them come out to give me an estimate to repair an air conditioner that was not working.  The guy said - you need a new air conditioner.  He said he would get together an estimate for a new installation and let us know in a few days.  After over a week of waiting and no response to our calls - we went with another company.  Now they are dunning us for a $139 service call.  There are reputable companies around.  I have several rental units in and around Moore and this company will never receive another call from me.  I question how they can remain in business.

The only reason I gave them a 1 star rating is it would not let me leave 0 stars. My mother and Father had a tree limb break during a recent storm. The limb fell on the power line breaking the weather head and the hub going into the meter base. We called air comfort solutions who now also do electrical work. They said they would be happy to come out and fix it. Then they quoted $2500 plus parts to repair it. We promptly told them NO and we would call someone else.
Then they called 3 times the next day to try to schedule an appointment to either come fix it or send someone to set up a payment plan if needed.  
Parts for this actually cost me $61.00 as I went and bought the parts myself at Locke Supply.  It called a different electrician and it took him 1 1/2 hours to make the repairs and charged $150. I can assure ACS that we will NEVER call them again.

I have had the energy service agreement with them for 2 years and will not be renewed. With this service plan they come out twice a year and service the heat and air unit. If something goes wrong it should be priority service, 10% off and no service fee. Every time they come out all they do is check freon replace filter with cheapest available and rinse outside unit with garden hose and proceed to tell me i need a new unit with quotes ranging from 10,000 to 20,000.     Today the compressor start capacitor went out and i called and asked them to tell me about how much a new one would cost before they sent someone out.  The went ahead and sent someone out and as soon as he got out of his vehicle i asked the tech. He told me 180 i said no not going to do that.  He said he needed the $135 service fee and i told him i had the service agreement and it went back and forth for a bit. Got heated. Finally got him off my property pulled the unit apart pulled the capacitor and took it to a ac Supply store where they matched up a new one for $17.   So it took me $17 and 10 minutes to do what they were going to charge me over $300 for. Dont use them. Get second and even third opinions if you need.

I had both my indoor and outdoor units replaced in June of 2014 by ACS.  Right away, my wife complained that the downstairs unit wasn't blowing as cold as the upstairs.  This week, she swore it was getting worse, so I stuck a thermometer in the vents upstairs as well as downstairs.  The reading was 73 degrees downstairs.(The Bryant units installed by ACS) I called them, and they said they'd charge a $139.00 service fee, plus labor and parts, or, if I wanted to pay $180 annually for their energy savings plan, they would tune up the unit twice a year free, and all service calls would free.  I was told that otherwise, the only warranty on the units was 1 year from installation, and I would have to pick up the cost for the service fee, parts, and labor.  
   I wanted to make sure I hadn't misunderstood, so I called back and had all of the aforementioned facts about the service on my units reconfirmed.  
   I then phoned the manufacturer, Bryant, directly with the serial numbers on my units, and they told me the units' warranty period was recorded as 061714. (Making the units 1 year and 1 month old) and the warranty on parts expired on 061724.  (10 years) He also said there was a 2 year warranty on the labor, and a 20 year warranty on the heat exchange unit.  
   I then called ACS back yet again, to have the same confirmation about their fees-  being told the same thing again.  I then told her I'd just called Bryant, explained the warranty info they gave me, and discussed it further.  She STILL tried to tell me the same thing a second time, so I pointed out that the manufacturer's warranty was for 10 years on parts and 2 years on labor.  She then told me I would owe the service fee and any parts needed.  Again, I reiterated that the manufacturer covered the parts and warranty, so she told me I would owe the service fee, which was separate from the labor fee.  
    By that point, I was unwilling to trust them any further, especially in lieu of the overwhelmingly negative feedback in customer reviews here, on YP.com, and with the Better Business Bureau of Greater Oklahoma City.  (Which still gave them an A+ rating, despite the 7 negative and 1 positive customer reviews listed on their site.  
    Clearly, these people have a policy of trying to catch the people who aren't paying attention off-guard, so they can charge them money they have no business charging.  I had made three calls total to ACS about he same thing, and was told the same thing every time.  At least two of those were different people, as two of the calls were handled by a woman and one by a man.
    Avoid these hucksters, and pay attention in your bussiness dealings.

I paid for the bi-annual service visit to ensure my heater and AC unit are safe and working properly. In Late Dec 14' they visited my home for the per-paid service. Nothing out of the ordinary was report besides wear and tear. At the beginning of January 15' the furnace stop working (it was cold out). I happen to be out of the country and my renter contacted me. I in turn had ACS come out and they told my elderly mother and renter that if she didn't allow them to replace the furnace they would contact the gas company to turn off the gas to the home. They then proceed to pressure my mother in the parking lot of her work to make the purchase, swiped her credit card and went and put a new furnace in the house for +$3,000 without contacting me or getting permission to do construction at my property. I was very surprised when I returned from my trip. When I reached out to them to ask why they did this without contacting me, they had no response outside of lip service that they didnt know I owned the property. This showed me they knew I was the owner and made a mistake since their records have me paying for the service and being the owner of the property. I then continue to try and work with their Manger of Operations (Spencer). I informed him that my plan was to replace both AC and furnace at the same time since they were older to keep cost down. He gave me a quote for $7,000 for the new AC which was double of what I found else where from other HVAC company's in the metro area. I continued to try and communicate to them my frustrations and Spencer stopped retuning my calls and emails. ACS has a customer service department, but they could not get Management to work with me either, but were very polite and responsive. This company only cares about revenue, not about their customers. Be very cautious when doing business with them. I am sure if Jason White their spokes man knew how they treated their customers he would not associate his name with the brand. I look forward to sharing my experience with him next time I see him.  I will continue to pursue remedy as what occurred was wrong and I dont want any other consumers to experience what my poor mother and myself went thru. There is oppertunity for a class to be formed so please make sure you are posting your concerns as well so hard working folks don't get prayed upon like we did

I usually only write positive reviews on yelp, but happen was wrong and felt it important to share

This company is a huge rip off!  We signed up for a service plan 2 heat and 2 air services. On the third appointment the technician spent 2 1/2 hours trying to sell us parts and telling us everything was about to go out. The technician kept plugging and unplugging the air unit so the motor would go on and off about 10 times. Needless to say 15 days later our motor went out in our air unit. Air comfort solutions sent another tech out and they quoted us $647 for the motor.  And then sent another salesman supervisor to quote us a full unit at $9540. We had it fixed by another company for $368 and had a full unit quoted at $4800. Do not use air comfort solutions. When you don't buy their products they sabotage it so you have to!

I used to use them for a yearly services for a year until my AC unit started to have freezing issues.  Their solution was a new unit for $10,000.  I got a second opinion from another company and just needed to add an additional intake vent which we did ourselves for less than $10.00.  Also our unit was still under warranty for another 5 years, which they didn't tell us.  Will not use this company again or refer anyone to them.

Had outrageous cooling bills for June and July, so I decided to have them come out to see if they could find something wrong with our unit and the only thing the tech could say is that he thought the Freon was 5 lbs. low and that there might some mold growing in the unit and oh by the way you needed to have bigger ducts plus adding a couple of returns to the unit . Well, we had another company come out and guess what the tech found that the Sequencer that runs the heat strips was fried causing the heat pump and air conditioner to be on at the same time. So you cant trust them cause they don't seem to know what they are doing.

I will go WELL OUT OF MY WAY to warn every single person I know not to use this company.  

Scheduled to have my A/C Serviced and I expected to have my Freon topped off.  They ran their diagnostic tests only to tell me my 10 year old Trane System could not be repaired and would need to be replaced with a cheaper unit.  Also that it would be required to replace the furnace as well.  All for the low price of $10,000.  NO option for repairing my current system.

So, I scheduled my service with an honest and reputable company who came out the next morning.  They performed the service I expected, charged me $180.00, gave me the option to replace a $75 part and told me to expect 10 more years out of my system with proper maintenance.

Please share this with anyone you care about.

SENIOR CITIZENS BEWARE! Actually, after talking with a coworker, we've found they might not discriminate against senior citizens, attempt to take advantage of all ages. They recently serviced my 90-year old grandmother's A/C unit. I am waiting on them sending me documentation, which can only be done by supervisor, to help understand why they came out to 'fix' the system, then a week later, had to come out again... charged her both times even though you'd think they wouldn't charge when they didn't fix the first time. But even more frustrating, they moved a bunch of things in her garage, including her dryer they had unplugged, and left them in the middle of the floor for her to put back.... a 90-year old woman. You'd think on a $300 2nd visit, the least they could do is move her dryer back where they found it.

RUN, DONT  WALK! Too many grievances to list.  When we express our frustration, they are  patronizing  and condescending .We had them install all new hear and air with new duct work. Problem after problem post install.
Also, lack of communication within the company.
Will not use again!

Had a toilet that I think one of our house guests children put a rubber toy in and for the last month I've had the toilet backed up then clear then backs up again etc. roto rooter and jimmys plumber came out and snaked it with limited success once each. Couldn't get jimmys plumber to return a call (I know independent plumbers get busy but at least text me and tell me to call someone else!) so I called AIR COMFORT SOLUTIONS, Jason White that you see on all the commercials and they were fast, efficient, friendly, and even though I thought the toilet needed pulling and parts on toilet needed replacing, Gerald took an auger and did his expert magic and thinks it felt like a rubber toy and thinks he sent it on its way into the sewer unclogging the toilet.  Instead of replacing all the parts that I thought needed replacing, he took them apart and found a valve seal that just needed pushing back on and $95 later, so far, it's working like a champ! Other companies charge $65-90 just to knock on your door! Thank you Comfort Solutions, thank you Gerald! I'll NEVER use anyone else.   UPDATE:  The installers arrived on time and finished faster than anticipated installing new HVAC system, and a new while home UV light filter that reduces germs, allergies, and an ozone feature that removes odors from the air! Techs were all very professional, patient, willing to answer questions, and showed me how the system worked. The did not hard sell their top of the line system for 16k, but happily discussed and ultimately sold me their lower mine BRYANT system for a fairly reasonable price, they charge more, and I think rightly so, because they can trundle shoot, repair, or replace very very fast, often same day, at worst next morning, and that includes weekends and holidays! Mike Coleman, their salesman for new unit install was very very patient, informative, low pressure. Of course he's getting thousands of my hard earned dollars........he better be. So far, so good.   UPDATE 8 Feb......heat and air have both worked fabulous keeping us comfortable throughout the year. I noticed a bit of a loud sound that would increase then go quieter when the AC was on cooling. I though it was about to blow up.  I'm thinking to myself ok, if I call for warranty work they'll find something to charge me for I was wrong. They den Eric out the SAME DAY I CALLED! He checked the entire system out outside and checked the furnace upstairs. He confidently told me there was a few panels a bit loose, plus the piping was vibrating a bit against the house, and sure enough he tightened/adjusted. UPDATE HVAC STILL RUNNING GREAT, they gave me $60 off to install a new garbage disposer that was over 10 years old. Great timely service, efficient, cleaned up after, washed my dishes, great all a round.

On 11-18-2017 I had ACS, (Oscar G) arrive at my home in Edmond.  My plumbing issue was a leaking outside yard faucet that I took way too long to repair.  My not being timely in taking care of this problem sooner is that I had a Stroke in 2015.  My background prior to this stroke was in the trades.  Oscar looked at the leak and sure enough the problem would require his going under the house to cut off the copper pipe mated to the valve and fix me up with a new pipe and valve.  Oscar would need a 2nd man for safety reasons.  The price for this operation would be $525.00 and this was just an estimate.  Not that I am the best Tradesman to come along but Oscar seemed to not know about replacement of valve seats, i.e. rubber to metal rings used for years to FIX such leaks.
I paid the $100.00 for the service call and sent Oscar down the road.  My brother came over the next morning and pulled the valve apart and switched o-rings, and WOW the leak was fixed.  Cost for o-ring, .95 cents.  95 cents.  Let me say that again, 95 cents.  Folks, Do Not even consider ACS for your needs.  You will be very, very, SORRY.  If I could give zero stars I would.  Use ACS and you will be SORRY.

I will not let them back into either of my houses.  They changed only one of the two filters, and the one they did change didn't fit the hole properly. We called twice to request another filter.  They left most of the screws out of the A Coil cover.
What really, really upsets me is that they removed, and didn't replace the plug to the gas valve manifold pressure test port, and they must have taken the plug with them because it was nowhere around the furnace to be able to put it back in. This allowed Natural Gas to escape into the attic next to an ignition source, and also into the house. They could have blown my house and family up. This was the first time we needed to use the heater after their service on Oct 9. As soon as we smelled the gas in the house we turned off the heat.
What it boils down to is they were just trying to sell me a new $13,000 system (but would give a 10% discount - yeah right).  In all honesty, I wouldn't even give them a piece of one star for a rating.  
We had another company come out and they found no functional reason to have a new heat and air system installed. AND, they replaced the test port valve plug with no charge  - what ACS had left undone.
Our original maintenance agreement was with Advanced Air Specialist -
they are the ones who called on Sept 18 to set up the service appointment. No one contacted us that they had been bought out by ACS - their truck just showed up instead of Adv. Air. It was the same tech guy that had previously serviced our system earlier in the year - with no problems stated on the receipt. Very curious indeed!

Do not use this company.   Wish my mother, newly widowed, would have read all these reviews before calling them.  They seemed so caring and helpful when they came to the house, but advised her that the unit needed extensive repairs ($400) but that it was a fire hazard and she really needed a whole new unit.   They told her it would be nearly $13,000 for ONE 3 ton unit!  I have had a unit this size installed, as have others I know, and it was 5-6k!   My mother was luckily able to get an honest a/c service person to come out and quickly made a determination that a wire needed to be replaced, and for $80, her a/c was repaired.   Embarrassing that a company runs a business this way.   In this day of social media, do they not think that the word will spread about bad business practices!?  When I called to complain they were so nice stating that they don't do that.    Interesting that all over FB and other reviews claim they do.

We had a generator installed at our property in Edmond and had a great experience. The technicians were out promptly at the agreed-upon appointment time and were very friendly to my Husband and I during the installation process. I would definitely recommend ACS to a friend or family member.

OK, so after seeing all of their advertising claiming how great they were I got a quote from them to replace a 20+ year old 3 TON HVAC system for my 78 year old mother's home.  I have a relative that has worked for Trane/American Standard for 30+ years and he provided me with the model numbers of the recommended equipment and I proceeded to call ACS for a quote.  Here is the bottom line folks, they were more than double the price we paid another long time HVAC licensed company to install the same exact equipment.  A few days after the ridiculous quote they had the nerve to call me, tell me what a GREAT price they quoted and when could we schedule the work to be done.  I wouldn't call them again if they were the last local HVAC company in town.  I would equate that quote to elder abuse when you want to charge a 78 year old widow more than double for the same equipment.  Shame on them!  Public beware of these people!  The only reason I gave them 1 star is because I couldn't give them zero.

Another dissatisfied customer.  Had the tech come out because my heater burner would not come on.  the tech trouble shot the problem. During the trouble shooting he identified the pressure switch as potentially bad at first, but after he used another pressure switch off his truck to verify that mine was bad he determined that I needed a new circuit board. It would have to be ordered and would cost $757.00 for the new board and I would have to pay for a service charge ($139.00) to have it installed. The internet cost was $141.00. I paid for his initial service charge and sent him on his way.  Thereafter I did some trouble shooting on my own and went to Johnstone Supply bought a pressure switch for $30.96, installed it and turned on my heater.  It works perfectly.

Called ACS because my furnace would not start up.  They (Pat and Mike, I think) came right out and spent a lot of time trying to convince me that my ten year old furnace needed to be replaced because it would just keep breaking.  When I refused they said fixing it would mean ordering a part from a local warehouse and I needed to pay in advance for the part and all labor.  They installed the part later that day and it worked until they left and then the unit quit again.  They came back out it and it started working again, then quit again when they left.  I opened up the furnace access panel moved some wires around, removed and reinstalled a connector and the unit started working again and that was over two months ago.  I paid ACS over seven times what the part they replaced could have been purchased for online.   Would never recommend to anyone.

I had a technician come service my unit. He said I was low on Refrigerant by 7 pounds and it's $133 per pound. He also said I had a leak so it's pointless to put in refrigerant if it's going to leak out. He told me he was going to send his repair man to give me a quote. They quoted me for FULL replacement which was $15,000... um excuse me? They told me they would lower it to $12,400 if I would do it immediately as in right this minute. That felt like a kick in the stomach. I called another guy out that was referred to me by family. He said everything looked fine, charged me $8 per pound for the refrigerant and it only needed 3 pounds. Total cost was $79. Air Comfort Solutions are crooks and I'm going to be sure to spread this around. I feel like they were completely trying to take advantage of a single mom.

I wish there were a negative star option. RUN from this place, do not call even if it is after hours, it is worth the wait till business hours to call someone else.

One of our two air conditioner systems went out on a Tuesday night, and my husband called ACS because they are a 24 hour service. They got a technician out the next morning, and he looked our system over and came and told me that the compressor was shorted, there was an oil leak and that some refrigerant may also be leaking. I then asked what it would take to fix because the high that day was 95 and the indoor temp was 85, and he told me that I could do 2 things. First, the actual compressor part was covered under warranty since the unit is only 3 1/2 years old, but that labor to install the compressor was $775.16 and refrigerant would be $1275 (total of $2050.16) because they wouldn't be able to save any refrigerant from my existing unit. If I went that route the technician said he didn't know how long it would take to get the part, it could be one day or one week. He then said I could buy a new unit which would come with a warranty, and that this option would only be a couple of hundred dollars more than the warranty work and that the new unit would come with its own new 10 year warranty. He then told me Mike would call in about an hour with pricing and that if I bought a brand new unit that they could install next day but reiterated ordering a part could take a while.

3 hours passed and I called Mike because I wanted it fixed. When I called Mike he didn't know who I was or what my situation was at first, even though he was supposed to call several hours prior to my calling him. He then told me that he recommended also replacing the furnace. I told him no way, our house is only 4 years old. At this point I felt like he was trying to take advantage of me because I am a woman. He then back tracked, and told me if I replaced it with a standard unit it would be $7800! Way more than a few extra hundred that the tech said! I then told him that we would probably just opt for the warranty work as we didn't want to spend 8 grand just yet. He then got very short once I told him I didn't want a new one, and said if I didn't want a new one then he would just have someone else call. I didn't trust anyone to call at this point, because of my earlier in the day encounter with the tech telling me Mike would call in an hour and when I called three hours later he had no clue who I was.

I then called another service, EJ's Heat and Air. By this point it was 130 in the afternoon. They got a technician out in about 2 hours, who also said the compressor was shorted. When I asked about pricing he said the compressor was covered under warranty, the refrigerant would be minimal because he felt we could save most of ours (which the ACS guy said we COULDN't do), and that refrigerant was $35 a pound. (ACS quoted me $85 per pound). He also said labor would be minimal charge. All in, EJ's was able to fix the unit for a $75 , a full $1975.16 less than ACS! EJ's also said they had my part in their warehouse and were able to fix the problem the next morning.

After I decided that EJ's would be doing the service and I would run from ACS and consider myself lucky, I called ACS to make SURE that they knew we did not want any more service from them. The next day, they called my husband to let his know the part would be in sometime the following day (which would've been a full 3 days after the unit went out). My husband repeated to them that we did not want to use their services at all.

In summary, it was a terrible experience with ACS, we were told it would be $2050.16 (even under warranty this was the price) at a minimum, and it was fixed for a $75 service fee (EJ's also fixed it under warranty). They were trying to get me to buy a new unit for $7800 (and that's after I nixed their pitch for a new furnace for our 4 year old house!) and once I told them no I wasn't treated pleasantly at all. In the future, we will wait until EJ's Heat and Air is open, even if something were to happen after house.

Before hiring this company look on BBB site, the have 42 complaints in just three years.

I wish I could at least vote no stars.  I do not like even giving one.  The tech actually a commissioned salesman I believe, almost had me thinking $8,000 for a new air conditioner system was correct.  They had talked my step mother into a semi annual contract to come check the unit.  Waste of money.  When it broke down, a couple months after the checkup, here come the fees.  Up to $2800, depending on how much $120 per lb freeon I needed, up to 10 lbs??????.  But I would really be better off replacing the whole unit for $8,000, as it was 15 years old.  Called another company TPC out of Moore.  For $300 we are running as good as new, using their $60 per lb freeon.  Based on the other reviews, I am not sure what is going on here.  Be careful.  They are prompt, and seem caring,

Worst company ever to take advantage of elderly senior citizens. When they installed their overpriced a/c unit at my mother's home in Moore, they didn't even install an air filter. Thus my mothers home was getting exceptionally dusty and she started having coughing attacks. Come to find out it was because of their focus on charging a ridiculous amount for an A/C unit and leaving as fast as they could. They never responded to my call to get restitution for ductwork cleaning. Then they told my mother that she had to have an $1800 water heater plus sign a $179 maintenance contract that put me over the edge. I had her refuse that and I called a legitimate plumber. He simply made some adjustments and reset the water heater and it didn't cost a dime. Quite a bit of difference from taking an old lady's fixed income. What a bunch of money hungry crooks. I wouldn't recommend them for anything.

I had a yearly contract with Air Comfort Solutions for 3 or 4 years.  Every spring they would come out and swear our A/C unit had a huge Freon leak and needed to be checked and have extensive, costly repairs and lots of new Freon added so the unit would work correctly.  We always refused and let them put in the one pound of Freon included in the annual contract.  Amazingly, the A/C unit continued to work without these repairs.  This year, we finally were fed up with their continued claim our A/C unit needed lots of repairs.  We hired a different local heating & A/C company for an annual contract.  They came out today & guess what?  Our A/C unit looked fine to them (so far this summer). That seems to indicate that Air Comfort Solutions is extremely dishonest and untrustworthy. I highly recommend they be avoided at all cost.

I recently had a home heating issue during the Thanksgiving weekend (2015). No heat for a couple days! There were a few power outages locally due to inclement weather during the Turkey Day holiday, so I was unsure about the cause of my loss of home heat. Called the folks at Air Comfort Solutions today (11-30-2015) and spoke with Nigel who got me an appointment time within 2 hours of my call! Awesome! My ACS Service Tech (Mr Tony L.) was THE MAN!! He diagnosed the problem w/my furnace within MINUTES!! No guessing, delays, nor jacked-up repair estimates! Mr 'Tony' explained the problem in detail and what MAY have to be done in the future, should my furnace act-up again. (He even gave me a money-saving tip on that 'future repair'). Check THIS out!.. While writing my bill, Tony reminded me about the $25.00 Service Discount coupon(that I forgot about and left inside the house on my coffee table). He was never even inside the house! He went straight from his vehicle to my attic where the furnace is. My experience with Air Comfort Solutions (Moore OK) was OUTSTANDING! From the Customer Service ('Nigel') to the SUPERMAN technician that saved-the-day (Tony)! I read some of the negative reviews, but MY experience was ALL THE OPPOSITE!

We have used Air Comfort Solutions several times. Just today - for our Air Conditioning repair in our extra building on our property. Andrew was the technician that worked on it. He is nice, knowledgeable and gets to work immediately. Within an hour everything was working properly again. We are very pleased that we have found ACS. It is a pain to have things break down. But it happens and it is a little less stressful knowing you have people that can fix it correctly in a short amount of time. Don't cut corners just get the problem solved and get on with life. :)

I have absolutely no complaints about the service or work we received from Air Comfort Solutions. I do, however, have something to say about the Thank You card we received from them shortly after the work was completed. On the surface, it seems nice that a company would send you a sweet card to thank you for your business. Air Comfort Solutions, however, sends you a Thank You card that could possibly ruin your day. It's made out of super-heavy card stock, and it has a cut-out on the front. When you slide your finger under the envelope flap to open it, that cut-out STABS YOU UNDER YOUR FINGERNAIL, which is basically the worst thing ever. I was literally bleeding. The surprise stab of pain was simply not worth the $25 in plumbing bucks that was contained inside. So definitely give them a call if you're having A/C issues, but when you find that inevitable Thank You card in your mailbox, throw it away!!

My air conditioner in the house stopped working last night. I went outside and there was frost on the pipe that goes into the unit. I called ACS first thing this morning, they promptly sent a tech out. He is here less than 15 minutes when a supervisor shows up. They tell me the unit is beyond repair, but they could put Freon in (said it was low by 4 lbs) for 750.00, but I would just be wasting money, it would all leak out before morning. Said to replace it would be 11,871.00 and I really needed to decide as their crews are really booked up. When I told them I would need a second opinion, the supervisor became quite curt with me and said that their people are certified and licensed and bonded, etc. Asked if I made the decisions for my home and was there anyone else on the mortgage they could speak with. I paid the service call, and called someone else. The second guy found that they had unplugged the entire unit in the garage and taken out the breaker above the unit itself, leaving the breaker box open. The only thing wrong with my unit was the coils were dirty. This is a very shady company. And it makes you wonder how many women and older people have they preyed on. BEWARE!!!!!!

crooks. disregard any high rated review as this company has a separate company out of San Diego writing fake reviews for them.

FIRST TIME!!!!!
I am so disappointed. My AC just blow hot Air, try to cleaned myself, but it wasn't good enough.,
So I called Air Comfort Solutions.
First time they send somebody out, nice white Shirt, nice black Pants, he cleaned THE OUTSIDE UNIT (WATER HOSE), inside, of course better,  since he got all the tools.
He kind of tricked me into the bi-annual service, otherwise I would have to pay over $100.00 more without signing up. So I did. BIG MISTAKE
Advertising $90+ heck no, he didn't even replace the filters, I have to go and get some new ones. I mentioned to him that the one site in my house the Air is not blowing, just a little, he said it will be fine just give it time.
Next day coming home from work, my house was HOT AGAIN.
I called, they send the same Guy out, this time more in work clothing.
He looked, then told me it is all ripped underneath the Trailer (I live in a Double-Wide), from animals... I asked him can you fix it, yes but it cost a lot, you better off to buy a new unit, we do financing. Funny he didn't had one spot on his shirt and clean pants, even his knee protection showed only a little dust.
I  signed some paper and of he go, still no filters from that company.
Thank God, I called my Cousin, he and a friend, go under my House, NOTHING WAS RIPPED OPEN, THE DUCT-VENTS WAS DISCONNECTED, ALL THE COLD AIR FROM THE AC GOES STRAIGHT TO THE GROUND. They was so dirty and full sand, so I KNOW THE SERVICE GUY NEVER WAS ALL THE WAY under THERE.
They connected the Duct Vents and my house is nice and cool.
NO THANKS TO AIR COMFORT SOLUTIONS
Sorry Jason, not a good Company to make business with.
All they care about; IS MAKING MONEY, NOT CUSTOMER SERVICE.
I  WILL never CALL THEM AGAIN, BUT I WILL MAKE SURE EVERBODY GET WARNED.

BEWARE- this company will rip you off!!!!  I called Air Comfort Solutions and scheduled a routine maintenance on my air conditioning unit. After they took care of the routine maintenance, they told us we had a part out. So, I told them to order the part and scheduled another time for them to come out and fix the issue. In the meantime our unit stopped working altogether. I called to see if they could come out a day earlier than planned, they could not. On the day they were scheduled to come out in between 2 pm and 6 pm, they called me at 4:58 pm informing me that they forgot to order the part for my unit. Keep in mind it's over 100 degrees outside, and my unit is not working at all. Yes, I was very angry! The person I was talking to hung up on me, then called back saying we were disconnected. I asked them to never call my number again, that I would find someone else to fix my unit.  I called a wonderful company out of Mustang, OK. They actually came out the same night, fixed my unit. They charged me less than half of what Air Comfort Solutions was going to charge.

I had my air conditioner serviced about 3 months ago, new R-22 freon and the works and it blows ice cold air and ran perfectly. I prepaid last year for a yearly tune up agreement with Air Comfort Solutions and when they called to schedule THEIR service I figured what the heck they may as well come take a look, like a second opinion. I was out of town on business and informed them my wife would work from home the day of the service. Long story short I have a new air conditioning system. The salesman, MIKE, told my wife our 19 year old unit would probably break anytime now and the outdated freon was being phased out and basically spooked her into purchasing a new unit from them. Now this repair was scheduled by me. Its my phone number as a contact. Did anyone call me? no. This is a typical take advantage of the wife while hubby is out of town sales scam. My old unit ran perfectly and ever hear dont fix what aint broken? This is the shadiest AC company ive ever dealt with. I have a new $4000 ac system I didnt need. When I called to complain Mike returned my call but had nothing to say about it when I called him out. I asked for him to have his supervisor call me and he never did. I dont expect they'll call, they got what they came for. I'll NEVER EVER use them again and guys dont EVER leave the wife home alone when they come by to scare her into buying something you dont need. Shady, shady, shady. Shame on you ACS.

Heat went out one day in winter. Called ACS and decided to see if they could fix the problem. They came out took 2 screws out of furnace and noticed it was the secondary fan that was bad. They WANTED, get this 1000 dollars to fix that and I did not know there pricing was so much more expensive than other competitors when I called them out. Then a sales guy came out tried to get us to replace the whole unit. WHAT??? The 20 year old unit is fine, I just need the fan fixed okay.. So when they were getting ready to leave, they wanted the 139 dollar SERVICE fee. SERVICE is a SERVICE performed to fix a problem. I was like your going to swindle my elderly dad out of that. Then we called KT Wellman, which by the way is an awesome honest H&A guy who fixed the fan for $400.. How can there be a $600 dollar difference between 2 similar companies. This is outrageous. Im just leaving a review so other people know, you better plan on using this company before they come out becuase they will stiff you for their BS $139 SERVICE fee. They was no service performed at ALL!!! DISHONEST COMPANY. WILL NEVER USE OR CALL AGAIN!!

Wish I could give it 0 stars.  Signed up for the twice yearly evaluation.  Both visits, they came out, immediately told me my unit was non repairable (although functioning just fine) - didn't even change out the filters either time!!  The visit in the winter, the technician wasn't even here 10 minutes before he produced a video of a highly dangerous situation with my heating unit - said he wasn't going to condemn it at this time but he was sure that with the amount of carbon monoxide produced by our unit that we were having awful symptoms.  He said he would get a salesperson to our place immediately to replace entire unit.  In the meantime he was sending this video to ONG and they would be out immediately to turn the gas off until unit was replaced.  Of course this was during a particularly frigid part of the winter.  And you guessed it - I have carbon monoxide detectors that measured absolute zero on the level.  And a second opinion showed no problems. And of course ONG didn't show up at my door to turn off the gas.  This is the worst scam I've seen.  I actually paid this company to come out to my home twice for a high pressure sales visit - and was told nothing but lies.  DO NOT USE