Affordable Plumbing

Two guys from Affordable just came out and did a TERRIFIC job in cleaning out a bath drain that had become clogged.

Great work!

Everybody makes mistakes, but their response to the last mistake is to change their story and take advantage of my wife while I was away on business and when I didn't pay a fee they decided I owed, they will take me to court? I would say they are great for basic work but don't stand behind it. Shady, shady stuff...

UPDATE: I think what's even more revealing about this company is that the folks I spoke with weren't able to understand that I was talking about a conversation she had while people were there on the last trip and not a phone call. It's also interesting to me that they showed up well in advance of the appointment time (when she wasn't there) and came back with an immediate no instead of having a conversation with her, waiting for her to come home (since she would be there during the time the appointment was actually made for instead of the completely different time they showed up, etc). I was able to juggle my work around last minute to accommodate them, but of course there would be miscommunication when you don't keep the scheduled appointment time. That certainly wasted my time today, I can tell you that.

Their negligence cost me about $1,000 in damages, 80% of which was covered by a different company's warranty. This was something they offered to make it right. You can see how that went.

UPDATE 2: Okay, last update, but I have never been in a flame war on the internet before, so I feel like elaborating a little more! Bridget's review represents the same shenanigans as what I'm talking about. So just a few points before I go dark (I will give them the last word, unless they do actually decide to sue me for a charge I never agreed to pay):
- I didn't use profanity, I just refused to pay an extortionate charge. The poor guy is getting bad info from his employees, because anyone who knows me knows I would never use such mild profanity given how they acted. I would have used far more aggressive profanity and dropped a ridiculous number of f-bombs instead had I chosen to express my frustration while they were here.
- Their recordkeeping is as shoddy as the rest of the way they handle unhappy customers. They did not install a new dishwasher; I still have the same piece of crap unit I got with the house in 2006. (It does need work, but I think I'll use someone else, as you can imagine.) Now I wonder if I should ask for a new dishwasher?
- I'm glad to know I could ask them to keep the appointment for the time it was scheduled, and not a completely different time. They didn't call or ask if they could come early, they just sent a text saying they were coming.
- Agree completely we should go our separate ways. Either my wife is a pathological liar (quiet down, peanut gallery :-) or there was a miscommunication, likely due to the aforementioned shoddy recordkeeping.

At the end of the day, the company's response to this review tells the Yelp community all it could need to know. It's all about how you interpret someone's behavior. For Affordable Plumbing, there's no way I could be confused, or have misunderstood something: I must be LYING. There's no way I could have missed something in translation from talking with my wife: I must be trying to STEAL WORK. I must just be a bad apple, and there's no possible way anything I'm saying could have merit.

Anything's possible, I guess.

They conveniently didn't tell me about all the fees. From a fuel charge to a shop charge they added a bunch on. So when they tell you it is $145 per hour it is a lot more.

Boy, did I hit a nerve!! How many family and friends posted a 5 m-Star review for you???
You mentioned that the $95 would be covered in the cost which would be basically zero but you don't understand if I didn't use your services and someone else was cheaper I would still be out $95. But to attack me the way that you did I think it's also unprofessional!!!
This is what that app is all about. I am entitled to my viewpoints people can take it or leave it!
I just feel for someone that is in the medical profession as a registered nurse and a Navy veteran that you might have a little bit more compassion...

Please, do not believe their reviews until you experience their services yourself. Be warned!

Excellent service. We were very impressed by the professional service provided by Affordable Plumbing. I would recommend them any day. They showed up right on time and check every single aspect of the plumbing in our bathroom. The price was very reasonable as well.

Thank you

Absolutely fantastic group of people working here! I did a little plumbing on my own about a week ago (I am not a good plumber at all) and kind of jacked some stuff up. We had some water collecting near our bathroom floor, not a good thing. Got a response back from the owner really fast and I got the feeling he was really trying to figure out what the problem was, not just trying to get off the phone as fast as possible. So I already had a good feeling about them just from the original estimate.
The two gents they sent out were super professional, very helpful at explaining everything they were doing and answering all my goofy questions. I felt the price was more than reasonable. Just good people all around. I will definitely call them first before DIYing it again. A mans got to know his limitations.

These guys are expensive, and I think the name of the company should be changed to unaffordable plumbing. I had clogged pipes, and while the one staff member was extremely courteous, and knowledgeable, I couldn't help but feel taken at the end of the endeavor. Roughly 4.5 hours and $784 later I thought my pipes were cleared and I'd be past my dilemma. 7 days later I can't flush my toilet with toilet paper. I can't help but feel like a sucker, and the work isn't warrantied. Use at own risk.

Great communication and fair prices. The plumber that came out quickly discovered that one of my problems would not be something they could handle and said he could keep trying and may get lucky but would likely just be wasting my money. Love the honesty and openeness.

If you want quality work and great service, this is the company to call. They provide exceptional workmanship, superior service, and a thorough knowledge of their industry.  Dave and Jim you're the best, thank you for all your professionalism and hard work.

Affordable Plumbing has provided services. They were prompt and professional. I received phone and text updates concerning who was coming and when they were en route. They had to order parts for a sink and informed me of the progress in getting them. Rick did most of the work and I told him it was a pleasure to meet him, something I've never told a service provider previously! In summary, great communication, quality work, and good price. Hmmm, is five stars enough?

Rental property I own in OKC had a badly clogged upstairs bathroom drain. First company who looked at it could not clear the line and said they'd need to rip up the floors to do the job, costing a minimum of $1000.

I called Affordable for a second opinion and boy am I glad I did. They realized that the plumbing had an older setup that required a different approach, and were able to clean out the drain quickly, for a reasonable price, and without tearing up the bathroom.

Affordable's experience and expertise saved me time, trouble, and a boatload of cash. They also have a professional approach and patiently answered all my layman's questions about the plumbing problem. I can see why they have all the five-star reviews. Never going to use another plumber for my rentals in OKC, period.

Disgusting  for a service company to talk and treat their customers like they do. Buyer  Beware going to find another  plumber do not use affordable plumbing company carries- no integrity and will get Treated like a Dog , whole price gouged the whole way thru
IF YOU ARE READING THIS DO NOT USE:
AFFORDABLE PLUMBING
WORST SERVICE EVER

Prepare to spend $$$$$. I was requesting quotes online and they are at least twice as high as others. When I start asking for a breakdown trying to understand what they are actually charging for, the response gets condescending..... I was told to get my own equipment and fix my own problems.
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In reply to the owner's response, there is no confusion. Below is the exact quote from a year ago when I requested the cost to clear a simple clogged bathtub drain (which another company did for much less and without special equipment).

It's very simple. $155 per hour plus $75 for each additional drop. If you feel we shouldn't charge for each additional tool we take off the truck, I'd suggest going ahead and spending a couple thousand for a drain machine. That way you wouldn't have to pay someone to do the work  I have $100,000 in equipment plus overhead sitting in your driveway. I have to make a profit or it's not worth my effort.

I can't begin to tell you how AMAZING the customer service I just received. A couple days ago my rental property had a backed up line. My usual plumber wasn't available and then the back up plumber was busy too. So I gave Affordable Plumbing a call to get taken care of the same day! They came out and snaked the line and got things unclogged.  Unfortunately the line became clogged again this morning. I called them back to get them to come back out. Even though they initially said they were booked all day Dave took the time after hours to run down and work in the line again all at no additional cost (because it was under the first repairs warranty).

I've had a very challenging week and this experience has helped bring my stress levels down a bit.

Do yourself a favor and give Dave and his crew a chance, you won't regret it. I sure haven't.

After calling 11 other plumbers this morning, I finally reached out to Affordable Plumbing. I'm here to tell you: IGNORE THE BAD REVIEWS! They were tremendously awesome! I received a call back immediately and had a plumber scheduled for later in the day. We were kind of a fit-in appointment, but you'd never know that by the customer service. The plumber was on time, courteous, friendly, and efficient. He cleared the problem and then even double-checked to ensure it was completely clear. From the text and email notifications to the phone scheduling, I would not hesitate to use Affordable Plumbing again. Oh, and do they live up to their name? ABSOLUTELY! Give them a call - you'll be happy you did!

I did plumbing for over 40 years until my health forced me to retire.  These guys are professional, do great work, and reasonably priced.  I'm definitely calling them again.

Affordable plumbing is a misnomer. Price twice the estimate. Left floor a mess despite what they said. Didnt even have parts for what I requested. Let me know I had to complete job. Not impressed and feel deceived by recommendations I relied upon.

Arrived within specified time window, performed work quickly and for the quoted price.

The new house is wonderful, but our washing machine was dumping out water faster than the new pipes could handle it. So I turned to Yelp and saw Sheri's review. Dave, Jim and Dalton all came out this morning and I'm so happy to have found them.

They solved the problem quickly and affordably. I'm not sure what else you'd expect or need from a plumber, but I'm guessing these guys have it. Dalton was a pup charmer - my girls never even barked at him one time. Jim was very friendly explaining the issue and the fix to me, and owner Dave told me his business philosophy, which I can definitely get behind. Dave also has a master's degree in English - I hope he wasn't judging my books - I don't have them grouped by author or genre yet!

Seriously nice guys doing very important and helpful work for people in need of their expertise. If there is a more noble job, I'm not sure what it would be. Thanks to all three guys, and to my girl SG for helping me find them!

Had to wait a day but was totally worth it.  Got ripped off by another company and they came down and fixed my problem up.  

Super friendly, explained everything clearly!

Called for plumbing assistance and they refused to come out said if they do they are going to just replace the valves instead of simply capping the hoses, like he suggested i do myself. Terrible customer service. OKC

UPDATE: After posting my review, Affordable Plumbing then commented on my review a long paragraph about how rude i was? That he should have never called me back? Blasting the customer instead of trying to make things right. This proves my point, TERRIBLE CUSTOMER SERVICE!!! READ THE RESPONSE TO SEE FOR YOURSELF!!

I was very unhappy ehen given my bill. It was for $435 for less than 2 hours of work and less than $50 in parts. My mistake was not asking for an estimate before they came out. I wrongly assumed that i would charged by the hour plus parts. Wrong. Do not let the name fool you too! Not not affordable.

On a previous job for me in OKC, Affordable Plumbing correctly branched a new section of gas line to accommodate installation of a gas stove. This was the only company who agreed to perform the job to plumbing code under a city permit. I wanted this for peace of mind of having a second knowledgeable set of eyes ensure that there would be no issues with gas line work under the crawl space.  The dozen other plumbing companies I called hung up on me when I specified that I wanted Permitted work done, even though by city ordinance all gas line installations must be permitted. Turns out there's a reason the others refused the work: the gas line had to be resized to prevent gas starvation to the other gas appliances, meaning calculations had to be made and tables consulted and extra work had to be done in order to meet plumbing code. Apparently only Affordable Plumbing is able to redesign a gas system properly, while the others wanted to just hack and splice into the existing lines creating a potentially dangerous installation. A gas line MUST be installed correctly and Affordable Plumbing can do the job.

On my latest problem, the main sewer line clogged 60 ft. out from the house because of tree root penetration. Technician Dalton and his assistant were professional, knowledgeable, punctual and courteous and solved the issue without delay. I will use this company again. Recommend HIGHLY.

I was so nervous to call a plumber because every time I've seen someone call a plumber, the problem is either made worse or not fixed - NOT THE CASE HERE.

These guys are SO nice and so professional! They came out and fixed my clog in less than an hour, even stayed around to ensure that everything was flowing as it should. They explained everything as they were doing it, just because I was curious and interested, not as if I was some stupid woman. They gave me tips to help keep my drains flowing in the future as well. They're also completely affordable and up front with their pricing / quotes.

I'll never use anyone else. Hands down the best.

I've struggled with this house since we bought it.  Sure, we bought it at a steal knowing it's needing work, but we were puzzled why we couldn't use any showers, struggled to use more than one faucet, and just had a bunch of problems.  After four plumbers couldn't figure out the problem, we had the city out (at their recommendation) who did a repair and said my water was flowing great, yet I still couldn't take a shower when the dishwasher ran or anything else in the house was in use.  A neighbor recommended these guys.  They spotted the problem right away.  My water service line was bad.  I was skeptical, but played along since they guaranteed that this would solve my issue.  Guess what, it did.  Now we can run every faucet in the house without any problems.  They were great guys and did very professional work.  Their price was actually less than their estimate and they cleaned up after themselves even after I offered to throw away the roots that they pulled out of the ground.  They're great.

I called Affordable Plumbing at about 745am about a water heater pilot light that would not stay lit.  They took my information and said the technician would get back to me within 1 business day.  Well the technician got back to me within 10 minutes and by 930am that same I had a working hot water heater for a reasonable price.  They were professional, courteous, and very knowledgeable.  So far my best plumbing experience in OKC.

I called friday about 1 pm. The guy said he would have a technician call me. Well it is Sunday night at 9:38 and still no call. Guess I will call someone else

I would highly recommend that you go elsewhere for your plumbing needs! I contacted Affordable Plumbing to assist with two issues with my rental properties. They are busy and didn't schedule with my tenants for a week which I overlooked. The technician then calls me and tells me that he is done with both jobs and will email me invoices. They snaked three pipes at one location and then put extensions on the shower knobs at the other location instead of fixing them. The bills they sent me totaled almost $600.00. The tenants called me saying neither issue was fixed and one tenant sent me a video showing the shower knobs just spinning a few hours after the technician left. Horrible!! When I called to resolve, they said just pay half the bills and never call us again.

Called late morning and they came out that afternoon. Very knowledgeable and willing to offer advice for routine plumbing maintenance. They are definitely affordable and I will highly recommend them as well as use them again.

I called this morning about several problems I was having (leaking pipes, running toilet & only hot water going into washing machine). The guys came out this afternoon & fixed it all very affordably and very quickly! They were done in less than two hours and everything is now working great. I liked how they took the time to explain what was causing each problem & what the fix would be. I will definitely use them for all my plumbing needs in the future. Would give them 10 stars if I could!!

If you want quality work and great service, this is the company to call! I requested a quote on yelp and Dave was quick to respond. I was in town for a very short time and Dave and Jim were able to come out to my house to ensure my problem was fixed in the short timeframe. They were very professional and pleasant to talk to. If I have any more problems, I'm calling them!!

These gentlemen truly do not deserve even 1 star. We called them out for a particular job. Upon the techs arrival he proceeds to give an unsolicited appraisal. He was specifically told what the job is to be, he proceeds to inform my wife and I the initial work would be about $750.00,  $250.00 higher than anyone else we spoke with, he then proceeds to inform us that we needed additional work done, possibly another $700.00. This person needs to get his facts together before he errantly throws out numbers. The unsolicited proposal just went from $750.00 to $3,000.00 dollars! What sent up a red flag with me is he wanted my wife to sign for the proposal! In my 25 plus years in the service industry I have never heard of this practice, it is not unusual for me to do 6 figure bids, the only time I ask for a signature is when I clearly ask for the business. When questioned why the signature I was not able to get a straight answer. If you ever have a service company try to get your signature on a proposal, bid or recommendation DONT DO IT!! To top it all off they tried to charge my wife a proposal fee as they put it! Now remember this was an unsolicited bid, proposal however you would like to spin it! We told him what work we wanted done! I asked my wife did they clearly state there would be a trip or proposal fee, they did not! Yet Dalton, their tech, saw it fit to waste an hour of our life to give us an unsolicited proposal!! When I informed him I was not paying a trip or proposal fee he informed me he had indeed wasted an hour on this needless proposal and the clock was running. At that time he was just needlessly wasting my time! I told him just run the water line from my sink to my fridge, 5 minutes later I look outside, this incompetent company has proceeded to knock my water hose faucet out of my brick!! What in the EXPLETIVE does this have to do with running a water line for an icemaker!! Whats worse, Jim the owner was here and he is VERY unprofessional, belligerent and quite honestly a shady crook!! What are they doing wrong were they have to charge you a fee to earn your business? Bad business practices, not getting the job done right the 1st time and having to reroll techs and trucks, or just plain crooked? When I asked Jim what happened to his company, we had used them a few times before and was quite happy, all I got was yelling and threats!!! In closing I highly do NOT recommend them!!!!

I used Affordable Plumbing to install a kitchen faucet that I had bought. The faucet wouldn't fit. I was advised by the plumber as to what kind of faucet to buy. He said he would come back the same day if I found one. He made room for my install  in the middle of a busy schedule for him, when I called. They were very courteous, helpful, and neat. I recommend them very highly.

I only had a sewer line ran but I called about 20 minutes before they opened and left a message.One of the owners called me back right as theyvopened.They promised me to be at my home between 3:30-4:30 and they arrived about 3:45.The guys were friendly  and took care of their work and left.Charge was $145 not sure if that is enexpensive for doing a sewer line but everything went well.

Amazing service at a great price.  Fast, friendly, and neat.  I just purchased a house and discovered a leaky pipe behind my washing machine.  They came to my house quickly and fixed the issue in under an hour.  I tried calling one other plumbing company before calling Affordable plumbing, and they wanted to charge me $150 just to come out for an estimate.   I would highly recommend them to anyone needing any plumbing service.

Dave and Jim did what 2 other plumbing companies couldn't and the repairs were affordable. I definitely will recommend them to others and will use their services again.

Amazing first impression!  I needed some quick assistance with a home inspection problem and received a phone call from Mr. Strayhorn within several hours of my initial call and then he followed up with a comprehensive email outlining some options for me.  His price quote was reasonable and right on with what I needed for my budget.  Affordable will be my FIRST call for any future plumbing needs.

Really great people! Explained everything they were going to do and did it! On time every time they came by! Strongly recommended.

Had a hard time communicating with the plumber.  Paid alot of money to them but they could not unstop the sewage line, even paid extra for them to use the camera. Had a friend rent an auger from Home Depot, fixed in in 10 minutes.

We just bought a house and found a stack of plumbing issues. Nothing major, just a lot of little things. I called them with my Laundry List and they were out within 2-3 business days to start work. It turned out I had 6 hours of work scattered all over the house. Every step of the way (and I mean EVERY step), they talked through issues with me, let me decide the best course of action, made recommendations, pointed out stuff I didn't know was wrong and sometimes just were informing me of what they were doing and how the plumbing likely got that way. Also warned me of things so could plan for the future. (For example, they noticed that the fixtured on the house were a certain brand that doesn't have replacement parts on the market. Now I know to stick to Delta or Moen once they get replaced. Another example: I'm unhappy with how long it takes my garden tub to fill and it turns out that someone install regular tub instead of Roman tub faucets. Now I can hunt for a good deal and save some money once I make the switch!) So helpful!

One task required a part be shipped and they came back yesterday (a week later), make the quick repair (10 minutes or so) and didn't charge me for the part or work!

If I could give these super-nice guys a 6th star, I would. Today I'll just have to settle for a great Yelp review and the sincere plea to you.....if you need a plumber, call Affordable Plumbing. They rock!

Jim was wonderful! He fixed my hot water lines so that I could once again have hot water. Jim explained everything carefully and was courteous and professional.  Thank you!

AFFORDABLE, FRIENDLY, PROFESSIONAL & PROMPT.  
I called Affordable Plumbing on a Monday morning during the Holidays about some issues with the only toilet in our house.  To my pleasant surprise, the guys worked us into their busy schedule and arrived by 2pm the SAME DAY... and finished in under an hour! After assessing the problems, replacing some parts, etc. - they explained exactly what they'd done and made sure I was satisfied with their work and cost.

Highly recommend Jim and Dave to anyone in need of plumbing services!

Good work, but extremely overcharged. I had a leaking cold water line under the foundation. The leak locator came out and found where it was and luckily it was a single line that could be capped and only needed a 6ft reroute. Two guys showed up to do the work. I took 2 hours to finish the work. They handed me a bill for $975. I asked for it to be itemized and he wouldn't, just that it was labor for 2 men at $130/hr each and parts. That's $520 labor and $455 for  the parts which included a shut off valve, a few fittings and 6 ft of PEX. One of the guys did all the work the other stood there. I should have gotten a written estimate so my fault on that. As I stated the work is good but their charges are unacceptable. ( edit after owner response) I did not shop around because first we had to find the leak and i had a shut off valve i could turn the water on and off in the house as needed. Dave put me in touch with the person for that. He came out Friday and then said he would tell Dave where the leak was and that I was very lucky. They would only have to cap a line and run 4-6 ft of pipe right at the capped area and the fix shouldn't take long. I called Dave Monday to see if they had talked and how much it would be. He hadn't talked to the person that found the leak yet, but said he would send his guys out Tuesday morning to see what he had found. Dave then called me back after he had talked to the guy that found the leak and told me based on that info it would be no problems and an easy fix. When the guys showed up and saw what the problem was they too told me how lucky I was and how it would be super easy and quick. That is why I forgot to ask right then for an estimate. This is why i did not shop around. The owner is right on how much a typical slab leak costs, upon my research a slab leak starts at that price minimum, if they have to cut into the floor or tunnel under the house, which requires tool rentals and is time consuming and labor intensive. My job did not require any of that. I let the work proceed because the guys told me how fast and easy it is and how lucky i was they would have to do the normal work for a slab leak. That is why when I got the invoice and saw the charge I was confused because it was at the low end for a normal slab repair. It was not broken down at all to explain to me exactly what I was being charged for. there are 3 things listed that were done and a total in the bottom corner under Parts and Labor as stated before when I asked for it to be itemized i was told that it was. He told me how much labor was. that is stated above it's not listed on the invoice. I can't understand being charged $455 for parts that I listed above. I did not call the owner because I've never found it would help and didn't think it would change anything. I should have gotten them to tell me how much it was going to cost before I let them begin the work. I was excited to have my water back operating normally. They owner states it's costs that much because of his liability, the tools required, the warranty he provides... This is why i have no problem paying $130 an hour for their labor to cover these costs. Itemize the invoice and show me where my money is going is what I asked on site. I was told no. I'm not going to argue there about it. The work was complete, I said before i take responsibility for not getting a estimate before work began. I paid the invoice. Once the money is paid there is 0 chance calling would do anything. i would have gotten the same response over the phone that the owner left here. That is the reason i left this review. To let people know that they should get a written estimate from the company so they know what they are being charged for. The work was great, the staff friendly. I did not have 5 days to shop around like he states because i didn't have a starting point for price and there was a weekend. I left this review because it's the only power we as consumers have to protect and help each other and learn from others mistakes. (response to owner edit) You have a right to earn a living, I am not butt hurt because you handed me a bill. I was upset and concerned that your employee didn't, when he handed me the invoice, and you still won't itemize and explain the charges. What's the $455 for after you subtract the labor charge? You aren't just earning a living if you charge whatever you think you can and not have to explain it. I should just feel lucky you didn't charge me more like other plumbers would is your answer. $130 an hour and even up selling parts by by 20-25% is a good living to be earning.. When you just charge whatever without explanation and not feeling you have to that's more than just earning a living. You play the victim when you're the perpetrator.

Affordable Plumbing is the premier plumbing service of Oklahoma City. They provide exceptional workmanship, superior service, and a thorough knowledge of their industry. While these qualities certainly make Affordable worthy of a 5 star rating, my favorite thing about this company is their commitment to their clients. I've used them on a couple of different occasions (for different reasons, in two different houses--both 100 years old) and they never failed to inform me of my options, helping me make the best decisions for my home. And, that's really what you want when your home needs service--someone to educate you on the issue, inform you of your options, and help you make the best decision for your particular situation in life. Thanks, guys.

The guys showed up when the said they would, installed our new water heater and were very friendly while doing so!  Affordable is an appropriate name!  Very happy with their service.

Extremely polite and professional and explained everything they were going to do. Reasonable price too. I will use them again.

I honestly will not be able to say everything I want about this company and its employees. Everyone I talked to was very professional and kind and helped me and my family out a lot. I appreciate such good, kind hearted people being in business and we need more people like them out there. They are very affordable and even if they weren't I think that I would honestly go ahead and spend the extra money to get as good of service as I received 2/12/2015. So thanks guys for everything and my family and I appreciate it. I will always call them first and recommend to everyone. I also really appreciated that when they were speaking with my husband about what would need to happen that they also included me, even when I walked off for a second to tend to my daughter they caught me up when I came back into the room and were very respectful.

Thank you Sheri and Julie for your reviews!  We OKC Yelpers need to keep expanding beyond restaurants to truly make Yelp the one-stop-shop for community businesses.  Had a leaky faucet in the wall on our lower flat roof - Hubby asked me if I could research a good plumber and thankfully, Yelp pulled through!  Went online and submitted an e-request; was contacted the next day and scheduled an appt for the next week.  Appt time was in-between 9 and 10am; received a call from Jim around 9:20am, asking for help in finding our house - Even though I had included my address in my e-request, apparently the street name was mis-transcribed and poor Jim was southside when we live in NW OKC.  Provided the correct address and verbal driving instructions and 20 mins later Jim was at our door.  He was very conscientious about not dirtying up the house as he trekked up and down the stairs with his tools, had no qualms with explaining what he was doing and why, and was an all around very nice person.  The job was done in a timely and professional manner, and for a reasonable price ($240 for exterior faucet replacement) - Definitely know who I'll call for plumbing services from here on out!