Smithy's Plumbing

I previously had a misunderstanding with Smithy's regarding the pricing, where we weren't on the same page with respect to pricing.  I had gotten into a rather heated argument with the owner Alex.  

Despite this, the brother's owner, Al, the plumber, the one who did the actual work later reached out to me separately to inform me of additional work the city would need to do to repair my main water valve.  In addition, he returned property that was rightfully mine (a trash can), that he previously took off my property temporarily and that his brother taunted me with saying he was going to keep.  I really appreciated this in spite of the conflict I had with his brother.  Al just wanted to make sure the work he did stood up to scrutiny and to make sure that any additional problems I might have would be taken care of as well as to return property he knew belonged to me.  He ended up calling the city on my behalf to make sure they would be coming out to do any necessary work.  He had no obligation to do this, especially given all the conflict between Alex and myself.  Because of Al's professionalism and at the end of the day, his desire to have a good end result, I would still work with Al again and am changing my review.

Had a pipe break in my foundation from my sink in kitchen...AL came out and gave me a great price and was very professional in explaining how it would be fixed...he came out late the day before Thanksgiving and made sure the job was done so we could entertain our family...we really appreciate the service and will be sure to give them all our plumbing needs in the future....

Al helped us fixed a water leak in a very cold day. I took a star off because his office didn't allow him to take a lunch break until he finished all his work. He worked from 10 to 4 nonstop, digging mud, soaking wet, freezing. And he still has to come to another work right after. I don't quite agree with the style of his company. But Al is very friendly and knowledgeable.

Deceptive business practices, unprofessional communication, overbilling of materials and hours, demanding money upfront... all work quoted is an estimate and they get you with all these extras they convince you they HAD to do, sometimes replacing items that work perfectly fine. They pretend they are a big operation with lots of work crews but Al will always be on your job seeing it through from beginning to end... it's a lie. They work out of a house not an office as they claim Kelly is calling you from and there are no other employees other than Al's son. They lie, steal and manipulate because they are extremely friendly and act the part of a small family owned and operated business so you don't suspect they will rip you off. And then they do... and they are gone refusing to finish the job and continue to threaten you for not paying them more money. STAY AWAY from Al Smith and sister / wife Kelly unless you like throwing your good money down the drain.

Do not use Smithy's Plumbing. I had him out to work on my fireplace and when he left it immediately quit working. I had already paid $100 and that was fine because they were fine when I notified them. Fast forward and I take the day off work and no call and no show. He texts and apologizes so I give them another chance and this is after I move my day around once again. 45 mins before they are supposed to show I get another text saying he was exposed to Covid yesterday on a job. At this point I am over it and ask for a refund and that is when he gets awful with me. So now I still have a broken fireplace and am out $100. Terrible customer service and he walked on my carpets with shoes on!!

Smiths came to install new fixtures for our bathroom. They did an excellent job. Additionally they were able to repair/update some of our existing plumbing. Everything was done professional, timely, and on budget.

Just used their service.   On time, great service,  good price,  friendly  technician.

I've never seen this waste pipe without backed-up water, even after using 2 different companies. This is the only company that FIXED the problem AND GAVE ADVICE on the future of our system.

Deceptive business, price gouging, extremely inappropriate communication: We hired A-1 for a leaking water line. They fixed the issue in a timely manner and at a great price. They offered their services again to patch up our driveway in July 2020. They quoted us 1900 for the whole job which was a reasonable price therefore we agreed to have the job completed. We agreed that half of the cost would be paid upfront and the second half would be paid once the job is completed. Not only has it taken them 3 months to finish the job that should have taken no more than 6 weeks they threatened us on several occasions. Near the end of September, they stated that they would not complete the job until the second half of the payment was received. We assured them several times that once the job was complete they would get their money. They came back a few days later and worked for about an hour. We pointed out a leaking pipe that they had replaced during the water line issue and asked for them to take a look at it. He spent about 5 minutes and fixed the pipe. The next day we received a bill for 124 dollars for fixing the pipe and a threat that they would put a lien on the house and take us to court if we did not immediately pay the bill along with a 30 dollar late fee for each day we did not pay it. We attempted to explain how that is price gouging and the exact response we received was we run this show pal. They continued to state that they would not continue work on the driveway until we paid the second half of the total. We sent them an official letter stating that they are no longer allowed on our premises and we will have to find another contractor to finish the work. They responded that only a judge can grant that and then a laughing emoji face. We contacted our lawyer who stated that we had the legal right to fire them. I highly recommend NOT using this company for any services. The only reason I am giving them a D and not an F is they did a decent job on the water line (despite it leaking three months later and them charging us 124 dollars for something they failed to fix the first time and took only 5 minutes to fix)

Very quick and polite service! They did a great job with my super old pipes. I got a discount for writing a review but the rating is my own. I would hire again!

Highly recommend! Replace our hot water heater two days before Christmas. Same-day service! So knowledgeable, kind, professional, efficient!

Smithy's came in to install a new kitchen faucet. Great job and caught a problem with the faucet and fixed it right away.