Maria N.
05/09/2016 12:00:00 SA
Part of adulting is knowing who to call when something goes wrong on your property. For this couch surfer/renting adult, the only thing I knew how to do was call a landlord or throw up the deuces and bounce whenever plumbing issues came up. However, times have changed and with the new title of head of household next to my name, I had to get my Rolodex up-to-date with go-to professionals I could trust and rely upon if something in the house was falling apart. The first name I added to the list: RASCO PLUMBING!
While burning the midnight oil, desperately looking for a plumber to come to the house ASAP for some draining issues and mysterious gurgling from my toilet, I started emailing/texting/calling plumbers servicing our area for an eval and quote. Given that it was an unholy hour that I was contacting these people, I did not expect to hear from anyone until the next day, at the earliest. As I mentally prepared for another day without my bathroom privileges, to my utter shock, I got a text message almost immediately after I left a voicemail Thomas. He asked for basic details of the problems and then offered to come to the house that evening or first thing in the morning! Given the guilt I felt, I put my selfish needs aside and asked that he come in the morning, so he could at least get some sleep =/
As promised, he arrived right on time, evaluated the situation, and gave us a quote on the spot. I did some research on what our plumbing issues could've been, just to make sure plumbers wouldn't try misdiagnosing the issue and charging us for needless work. Needless to say, Thomas passed with flying colors! He got right to work once we gave him the thumbs up. He was able to get the toilet and shower back in working order before his next appointment for that morning! He was even kind enough to do a few tweaks to another bathroom in the house, at no charge! The total was under $200, which was seemed fair to me (I was unable to reach any other plumbers for quotes). There is also a 30 day guarantee - if anything goes wrong, he will come back and fix it! Luckily, we have not had to take him up on the guarantee.
When a handful of plumbers failed me and/or left me hanging, Rasco Plumbing was there to restore my trust in plumbing professionals! With Thomas being so professional, responsive, and a fast worker, what would've normally been a traumatizing plumbing experience was de-escalated to a homeowner inconvenience. You can bet that he will be the first person I'll be calling for any future plumbing issues!
Now, If only I could find a boyfriend who as responsive, attentive, and reliable....*sigh*