Rieth Plumbing

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How to Respond to Negative Reviews

Apologize and thank them for their feedback - Negative reviews help corporations make changes to improve current business practices.  Apologize for the unsatisfactory experience and thank them for giving honest feedback.

Respond appropriately
- Remember that the conversation is public.  Never blame the customer or attempt to argue with them.

We blew our hot water tank.  They located one and brought it over so quick I didn't have time to drain the old one.

They were quick with a quality repair and we had hot water

I just needed a basic pipe cleaning from a pretty thick clog that shut my washroom and kitchen  down. Joshua did a great job and fit me in on short notice to help us out. Great service and very friendly, would highly recommend.

I had some major issues with my sanitary sewer line clogging and I called up Jake from Reith Plumbing for an estimate to repair the line.  He first came out to do a preliminary estimate and said I needed to schedule another visit to have his guy do some inspection with a sewer camera because the pipe was so far down under my driveway.  (No charge for the first visit.)

A week later he came out with Jeff from Bulldog Sewer Cleaning to diagnose my problem. Jake and Jeff worked really well together to diagnose the issue I was having with my plumbing.  They didn't mind me hovering around to check on the progress and view the camera footage either.  
Jake and Jeff were at my house for 3 hours working hard to camera and clean out my lines from both the basement and driveway and extract the big rocks and gravel that were impeding the flow.  I was more than happy to let them borrow my shop vac to clean out the shale and limestone pebbles.

The 3 previous plumbing/rooter companies that I called out to diagnose and estimate the repair didn't figure out the root cause of the issue and instead said that I needed to have my driveway dug up and the ground excavated to replace the sanitary line 8' down.  These estimates ranged from $6k-$13k and that's didn't include concrete to fix my driveway after the repair!! Wtf?!

Jake was a cool guy and very honest and upfront with everything.  Pricing was very reasonable for all the work they did to clean my pipes out to get them free-flowing once again.  When it came time to pay up, I was surprised to see that everything was done on his phone and a copy of the invoice was emailed to me. I'm all about saving trees, so that was a nice plus!

Jake and Jeff saved me thousands of dollars by diagnosing the root cause of the issue correctly and I cannot thank them enough!  I won't hesitate to call Reith Plumbing for any future plumbing issues that I can't tackle on my own! Great small business with a great owner who cares about getting the job done right!

once in awhile life throws you a clogged drain.   in a one bathroom house these are considered emergencies that need resolved quickly.   In a couple hours, I went from finding a plumber to resolved problem.  Jacob called to give me an arrival time and called a second time to let me know he was almost here.

Once inside the house, he assessed the issue explained what course of action was needed and what could possibly happen.   of course, this being plumbing there are airways surprIses.  A minor issue was left minor, no threats of a bigger repair if not taken care of a more expensive way.  Jacob had to drill overflow access and since it was minor, he handled it explaining again what was happening.   Everything was taken care of quickly, and he cleaned drain and tub more then once.   He left it cleaner then before he arrived.  Because it was simple price never changed from the estimate for clearing a drain.