Kathleen D.
08/03/2013 12:00:00 SA
I experienced terrible customer service from Plumbing 911 this past week when a water pipe burst outside our house. I chose this company because of all their 5-star Yelp reviews.
So I called Bart on Wed. evening and he said that he would come out the following day between 8 and 10 am., and that he would try to make it out on the earlier side since it was an emergency (we had to shut off the main water line). I called on Thurs. morning at 8:30 and asked for an updated ETA, and he said he'd arrive in about an hour. Soon afterwards I had to leave for work, but my mom continued to wait for him. Since he didn't show up by 10:30am, she called him and this is what Bart told her:
- he had lost our phone number and address, so couldn't contact us
- in any case, he couldn't make it to our house that day after all, and that it would have to wait until the following day
- he 'was happy' when my mom said that she may have to go with another plumber since this was an emergency... no apologies at all from him!
Apparently Bart found a new job to take care of that day, and we got sidelined. Maybe he does a great job at what he does, but I find this level of unprofessionalism unacceptable. I would discourage anyone from choosing Plumbing 911 in an emergency situation like ours.