Neff Electric & Plumbing Service

Michelle really made things easy on me. I am an out of town landlord and my renters were without electric in 1/2 of the house on a Sunday. Michelle was willing to go out right away. The next day when the job was done he emailed me the invoice and that was that. He really made the whole process smooth.

If I could give the service 0 stars I would because I was incredibly disappointed in the level of professionalism displayed by Michelle Neff.  We had recently found out that we had a water main leak from the city we needed to get fixed within 14 days.  I got Michelle's information from the list of city approved contractors.  On our first conversation, I was relieved that she seemed like the fix would be easy and not a big deal.  We scheduled an appointment for the following day.  The next day arrived and an hour after our scheduled appointment, I received a call from her saying she was running late at a previous job and could she come out later that night or the following day.  I told her my husband would be home the rest of the evening for her to come over when she was finished to which she agreed would be okay with her schedule.  As the night progressed, still no word from Michelle. I sent her a message stating we were turning in for the night and asked if the following day would work.  After no hearing back from her the following day, I sent her a message thanking her for her time and explaining that my husband and I would be exploring other options and there was no need for her to come out later that evening.  

It was her response was incredibly inappropriate and unprofessional.  Her words, ...sounds like you are angry sorry I'm not a fire department...this is for the best customers like you are always a pain in the ass good luck with your problem pleased it's not mine.  One thing I do no run out of is leaking pipes to repair sorry you are so very impatient good bye.  On her website, she states she knows how to run a business in a professional courteous and fairly priced way.  While I cannot speak to her pricing, I found her conduct anything but professional and courteous.  I should have known not work with a company whose only positive review came from the owner herself.  Homeowner beware.  There are lots of other good, respectful electricians and plumbers in the Columbus area and Neff Electric and Plumbing is not one of them.

The cold on my kitchen faucet wasn't working.  Called to schedule.  Told the service fee was $80.00, which would be credited to the work involved.  When M. Neff arrived, she didn't have any supplies at all!  Said she would have to come back!  She charged me $85 for the trip charge.  She suggested that I replace the entire kitchen faucet and I wanted my guest bath faucet replaced as well.  Got the supplies.  She was 3-4 hours late.  She brought an apprentice to do all the work.  Broke the stopper on the bath faucet.  My husband had to go to a hardware store to get a replacement!  The faucet is bronze, the stopper is chrome.  Looks awful.  Took almost 3 hours to do this work and was charged an additional $258.90 on top of the $85.00.  This shoddy job cost me  $343.90 for labor only!  Every time I see the mis-matched bath faucet, it makes me sick!