Midwestern Plumbing Service

Great service.  Had a sump pump installed for what I thought was a fair price for American made brand name pump.  Ken was the plumber and did a great job and left our basement clean.  Well done.

This review is well over due! Our experience with Midwestern Plumbing was nothing but positive.
The members of our family were enjoying lukewarm showers for about a week before I took action. After doing some major research which consumed 6 whole minutes of my Saturday evening I diagnosed the problem. The heating element of our water heater finally gave up the ghost and had to be replaced. After having a company, which I will not disclose, come out and fix our cold shower situation, we left for a 8 day family vacation. We returned home from vacation to find a water bill of $285 which is usually $35 and a electric bill of $800 and still no hot water. I was convinced, with out a doubt, that our generous donation to Clermont county and Duke energy was a result of the heating element in our water heater not being installed correctly. The company sent out a different employee to inspect the previous service person's handy work.  The second service person started the investigation with questions like has your electric bill gone up recently and what does your water bill look like.  After a 30 second question and answer session, he informed us we had a water leak and the company he represented did not offer that service.
That day I spent a little more time doing some of my world famous research and contacted 4 plumbers. I explained to all four our situation, we live in a house built on a slab with no crawl space and we have a water leak. It was then explained to me that before they could help I needed to reach out to American leak detection to find where in the slab the leak was located.  To no fault of their own, American Leak Detection came out and because of possible multiple breaks couldn't pin point where the leak was! The silver lining is we didn't get charged but the down side was we had no idea where the leak was. The gentleman that came out gave us Midwestern Plumbing's name and contact information. I reached out to Midwestern and the previous 4 companies. After giving these 5 companies the new found details of our already fantastic story I was given some less than fantastic news. Two companies tapped out early in round 2. One company was super confident that they did not need to come over and just gave me an estimate, that seemed too low to be true, over the phone.  The fourth company told me he couldn't give me an estimate until after he started the work. The fifth company, Midwestern Plumbing, set up an appointment with me to look at the job. John Von Holle was out the next day. He was on time and handled himself professionally. A couple days later he emailed us a quote. We went with Midwestern Plumbing because they were the most professional out of the five and seemed very knowledgeable. The two plumbers from their company were clean cut, personable and knew what they were doing. They found the leak quickly and fixed it without doing half of the work the other companies were planning on doing. It's been three months and everything is still great. Hopefully we won't need a plumber any time soon but if we do there isn't any other company I would call. I highly recommend Midwestern Plumbing.

We set an appointment for the plumber Kevin to come on Tuesday November 30th and no he showed and did not call. I called  and the service person said he couldn't come because he was held up on another job. We rescheduled for today for him to come between 8am and 9am. He no showed again and didn't call. We called at 8am the company told us he had till 9am. We called at 9am and they called him and  he told them he is in quarantine. This company is not professional. They do not have a grasp on customer service at all. No one has time for this nonsense. I would not recommend them in all honesty,

I needed a tub faucet replaced. I had one from Home Depot for20.00. It was defective. It was replaced and although the service call was 59.00: I was charged 184.00. It way over what others charge.

I had a $10,000 hot water heater installed by Midwestern plumbing into my apartment building. They failed to bill me for nine months.
I have had many problems with the hot water heater. They don't know why every once in a while it will just stop making hot water.

Charge me 174 just to turn my water on and estimate 900 for an small job