Knochelmann Service Experts

I called Knochelmann to request leak detection service which is listed as a service on their website.  I explained to the customer service agent, that I had a leak within the house I was unable to locate.  I was told a service tech would arrive between 4-6pm.  I called again at 6pm when no one had arrived or contacted me.  At that point I was told my technician was running behind at another job and they would reach out to him to get an estimate on when he arrived.  I called at 7pm, when I still had not heard anything.  This time I was told my technician would not arrive because he had tested positive for COVID.  I asked why no one had called me and why I was lied to when I called at 6.  The service agent told me all he could do was reassign my case to another technician.  He could not give me a time frame but promised someone would be out that evening.  At 8:45 pm, I finally received a call.  The gentleman asked if he could move my appointment to the next day.  I said no because I work.  He then asked what my issue was.  I explained and he said he could not help because he was a plumber and they do not do leak detection.  He did call back with the name of a company that does provide the service but the number he gave me was for Knochelmann.  Wasted the better part of a day waiting for no one to show up.  Never again.  And if you are looking for a good plumber, call Copper Pipe Plumbing.  He always shows up on time.

When I called, I was told that I was second in line for a technician to service my A/C.  I called three hours later and was told it would be any time.  After 8 hours they informed me that it probably wouldn't even be today.  Why even have appointments?  Not a good way to treat a new customer.

I had issues when my heat pump was installed in December--installed thermostat incorrectly and removed the vent from my outdoor furnace room (condo) without telling me. They did fix the issues and gave me 2 years of free checks instead of 1 year, but I had to ask. I had my first free heat pump check. I told the guy that my AC seemed to be running when it should not be. He told me that he does not recommend using the heat/cool combo setting because it tends to confuse older people. I then told him the issue was not happening on this setting but when on AC only. He then said well this a new system so it wouldn't be having any issues. Perhaps this young technician needs some maturity to understand that new equipment can malfunction.

I would not recommend Knochelmann. If it is better at my next appointment, I will update my review.

I wish I could put zero stars but I can't.  Just a horrible experience this morning when these guys came out to give me a quote to put on a copper extension pipe to hook up a bathtub spout. I thought it would be an easy job and wouldn't take a certified plumber any more than 20 minutes to do this. The tech gave me every reason in the world why he couldn't do it and then when he came back with a quote including a trip charge, it was $394. I was done at that point, I paid the trip charge and decided to do it myself. I went to Lowe's and spent $17.69 and it took me 30 minutes to complete. Never again!!

We purchased a standard furnace tune-up. We have no complaints with the work the technician  did. He tried to sell use other services they offer which we declined. However he strongly recommended that  we purchase a carbon monoxide detector. The price seemed high at $78, but we had never bought one before and he assured us this a very good one, so we bought it and he plugged it in. We considered getting another one for upstairs so I looked online and found the exact same one for sale at a price of $17 one place, and another place for $19.50-  Kidde/model #KN-COB-DP2 and both of these came with free shipping. We feel very ripped off. The technician had asked us to do a review on Google Maps and we agreed to prior to finding out about the over charge. We did the review as asked but included the over charge info. The company posted back that they wanted us to contact them about the complaint. I called their customer service dept. several times and was assured someone would call me back. They never did.

Have been with Knochelman for 14 years.  When we bought our new home, we called them to replace an old oil furnace with a Trane heat pump.  We have been very pleased with the comfort of our home.  As apart of our installation, we received a free duct cleaning.  Will and Eli were friendly, and efficient when cleaning our ducts.  I would recommend Knochelman Service for all your HVAC needs.  When you need your ducts cleaned, Will and Eli will get the job done right.

I took a day off work to wait at my mother's house for these guys to come give her a quote on replacing her AC unit, after speaking with a rep at Costco. They showed, early even. This gave me a false sense of hope. They refused to give me a paper quote, spouting some BS line about not being able to explain it on  paper, compared to phone. I let this slide at first, because I assumed they would follow up and contact us. Ive now spent a week on her behalf trying to track down the rep/company, even contacting Costco - and it has been a total fruitless waste of my time. Super pissed off - particularly at the otherwise reputable Costco

Knochelmann Service Experts always delivers quality work. Their technicians are on time, respectful, knowledgeable, and generally very happy trustworthy people. They provide great tips to keep your systems working more efficiently and longer. The pricing for the maintenance package is competitive and worth every penny.

Don McCloud came out and did a very thorough review and inspection of our plumbing.  In addition, he provided a great deal of education and insight into newer products.

I reached out to what I thought would be a professional. This plumber shows up and upon opening the door he hits on my 28 yr old daughter first words! Seriously? Then proceeds to the bathroom where he looks into the sink and asks if someone had caviar? what?
Then goes to the upstairs bathroom to look at my leaking shower head, which only needed washers. He proceeds to say it was loose, twists the head and it snaps breaks and now water does not come out.
I was in the other room on a conference call, my daughter walks in to signal he was making her uncomfortable when he exited to his van for parts. I get off the phone she tells me what he has been saying and what happened, I asked him to leave which he kept knocking on my door trying to explain and say sorry... I called the main office to complain and asked for the management to ask him to stop knocking on my door. .
He was in my house for 10 minutes, fixed nothing...creep factor NOT OK! Its scary enough for a woman to let a stranger in her home no less have her daughter hit  on.
Sorry you lost my business for good, please teach your staff professionalism they represent your company not Match.com

When we built out house, 2006, this company was called Stevenson, then Knochelmann & now Service Experts!  We only needed regular seasonal check-ups...now 2017 the AC coil had a leak, R22 Freon can't be replaced so need a new AC.  Paid $99 service call on 4/28 to be called on Saturday 4/29 for the estimate & setup installation.  NEVER HAPPENED! NO FOLLOW UP CALL TO DATE 5/22/17. Needless to say, will NEVER use them again & had new AC installed by much better company, American Heating!

Our water heater went out yesterday (Sunday) and I contacted them based on 24/7 service availability.  The very nice customer service rep told me Payne would call 30 minutes prior to coming.  This was approximately 3pm.  At 6pm I called again to touch base and a different customer service rep shared she could see where Payne acknowledged my call, but could not tell me how many other calls he was working on or share how late it could be.  She shared they are 24/7 and they would definitely call to come fix.  Still no call at 8am the next day.  Very disappointed.  Maybe they are good during the week?  I will not be finding out.

Made an appointment for replacing ac. Verified by email. Waited 3 hours for salesman to arrive. No one showed up. Called the company & was told appointment had been cancelled.

Updating on the customer service that contacted me.  They stated to send a message and I did - and told me someone would be in contact with me in the next 24 hours.  4 days later I got a phone call - have called that guy Rob back 5 times now and left messages and still have not heard anything from this company.  The duct work was pulled apart when they fixed my furnace - and they didn't fix that.  Still have multiply dents in my walls from the work the guys did - that was never addressed.  They stated they wanted to make things right - and here I am over a month later and there is still no word from them, no one has reached out to me and I'm still out all that money.   And there is a person that lives right next to me who works for this company!  Knochelman is horrible, I should have looked at reviews before allowing them into my home.  DO NOT USE THIS COMPANY.  I will be reaching out to the BBB to report them.  I have fixed my own walls and duct work since I obviously can't rely on them to be a professional company.

We have had their service plan.  Forgave their outrageous plumbing bill for a leaky toilet (which took two times to fix).  Had them check our A/C for the summer.  They indicated it was burning oil as well as other issues And we should replace. Tried to sell us Their Advantage plan.  Told them we would buy outright.  Still pushed it even though it does not make financial sense.  we have since had two other companies come out to service the A/C.  Both companies said there was nothing wrong that they believe would warrant a new unit.  We felt that we were being sold and our triple checking proved us right.  I would never use them again.

This review is for a service technician park and he was at my home and he found half a problem on the furnace and I was getting on the wireless thermostat and he was able to solve it quickly and very efficiently thanks again for thanks again for your great job

The Service Technician failed to provide any type of meaningful service for our basement issue. I was then charged $84.00 for zero work completed. The service occurred on January 31, 2014 at my home located in Covington, Kentucky. I needed someone to deal with my basement, which had flooded overnight. The water had potentially damaged my furnace. The Technician arrived in the morning and informed me that he would not get his feet wet because he had to work for the rest of the day and he did not have the proper footwear to access the furnace. He then proceeded to tell me that my furnace was likely broken beyond repair and his advice was to remove the water from the basement and then open the furnace for several weeks in order to let it dry out and that it might work then. As noted before, the date of this incident was January 31, 2014. Not using my furnace for several weeks was not an option.

The entire time he was at my home, which lasted for approximately 20 minutes, he did not leave the steps of the basement and made no attempt to even open the furnace. He then proceeded to tell me what I could do to avoid water in the basement with his recommendation being that I make a homemade sump pump. He then offered other worthless advice until I stopped and asked him if there was anything that he could do to repair the furnace. He said no and I then told him his services were no longer needed. Despite not even looking at the furnace he then charged me $84.00 for the service call. As an afterthought he contacted his supervisor who asked if I wanted someone else to come to the house to remove the water; however, due to the technicians noted incompetence, I declined. I then called another company who had the furnace running the same day. This was the worst experience I have ever had with any company. I will never call this company again for any type of service.

Called for service on two heater units on the 2nd floor of our commercial building.  Told it would be a $99 diagnosis fee
First unit, technician diagnosed a broken switch and quoted $300 for the part. Quick google search found the part for $31. Told him no thanks, we are not paying a 1000% markup.
Back unit, technician couldn't figure it out and just gave up.
In the end they charged us $199. We said what about the $99?  I'd understand if it was per unit, but he gave up on the back unit. He claimed it was $99 to diagnosis the front unit and a $100 truck fee.
So, about that switch. Bought one, installed it ourself. Guess what?  Didn't fix it. Found it was an oriface that needed to be cleaned out.
$199 down the drain.

called on TFriday morning and made an appointment for Saturday 10-12. No show called at 1:30pm, they said the appointment was for 12-2 and the tech will call.  He called at 2:50 to the wrong number,  We called at 3,4,5:30, 7:30, 9pm.  Everytime we called we got the same line that you are next and the tech will call.  Needly to say we were not happy about the service,  I have used them before without issue, but the kind of service should not be tolerated.  The only way to improve customer service of this kind is to use your checkbook somewere else.

My gas furnace went out on Cincinnati's first sub-zero day (November, 2013).  I called Knochelman because of they used to be known as Cincinnati's premier locally owned HVAC service provider. Unfortunately, they are no longer locally owned and their service is awful. I called for help at around noon. I was told that I would be the next to get service. I did not get a call from a service technician until 7 PM to tell me that he was on his way.

Posting this review for my son who was out of town so I met with the plumber to let them in on day 2 & 3.  I drove in from Indiana both days to cincinnati.  Everything my son says is an accurate recap.

Will say if senior tech Ron had been the first tech sent there would not have been a day 2 or 3.  Kudos to Ron:

My Son Andys write up from Google:

I personally had a terrible experience using Knochelmann Service Experts using them for a plumbing job. To be fair, I believe this was a technician issue not necessarily the company as a whole, but that said the root of the problem would lie with a company who would hire/train someone who'd operate this way. Best way to describe the technician I was sent: (1) unmotivated, (2) forgetful, (3) low-skill, and (4) dishonest.

I had a simple 1hour fix which should have costed me ~$400 or less. It ended up taking 3 service calls (over 5 days) and $900.

For those who kept reading:

(1) UNMOTIVATED -- I called Knochelmann on a Saturday with an emergency issue; water was off in my apartments as I was doing a simple shower valve fix that turned not-so-simple. Technician showed up within a few hours (between 12-1PM), walked through the issue, only to tell me that the local plumbing supply store (Noel's) was closed already and that he couldn't get the parts needed to fix the issue. I Google'd after the fact and Noel's was open until 5PM, shame on me for not double checking him then. Additionally, I asked if there was anyway he could at least button everything up with some plugs/caps while he was there so I could turn the water back on to my other units. I was told that I was between a rock and a hard place and charged $99 for 20 mins of service. I then had to go to Lowe's myself, buy the plugs & caps, and close the system myself so I could turn the water back on temporarily.

(2) FORGETFUL -- Told the technician when he came in that I had just had the tub reglazed. He then proceeded to operate in the tub laying nothing down when he did come back to work (twice), was dropping tools in the tub, and ended up knicking the new coating in 6 places (that I found and reglazed, may have missed some). For those who know resurfacing, this likely took years off the coating as it will start chipping if I missed any spots. I can admit, though, this one is on me for assuming he would listen and lay something down

(3) LOW-SKILL -- I told the tech the first day what the actual issue was--valve seats were so old, they'd chipped away so they needed to be replaced--and he went on to replace all the valves which didn't work so he had to call in a senior tech and come back a third day to actually fix the issue. After the second day the tech couldn't figure it out, I had to draw a diagram of the 3-valve shower assembly to get through what was actually wrong.

(4) DISHONEST -- See #1. Told me he could do nothing because the plumbing supplier was closed. That was not the case.

These guys are the providers if you buy your system through Costco.  It wasn't the worst experience, but I can't rate them three stars, which means A-OK, for the issues I had.

You need to watch out for the salesman named Stan.  He is very friendly during the sale, so much you will likely be convinced to buy a better system than what you need.  We were suckers for a very friendly and good salesman, and we did just that.  He is skilled at figuring out what your interests are, cues into it, and will seem knowledgeable when discussing it with you.  Consequently, we sold the house and are still paying on a system we no longer have.

Additionally, once the sale was over Stan was no longer to be found.  We had questions afterward, and we had to contact him several times and essentially push to get them answered.

Additionally, Stan is a bit odd.  He did something while he was at our house that was strange, the details I will leave out due to privacy concerns.

When the guys installed our system, they didn't want to put it on a concrete slab as Stan had promised but instead wanted to put on the bars protruding from the foundation.  This system was much bigger than the system we were replacing.  They also did not seal around the opening of one of the drainage pipes exiting the house and left the insulation pulled out.  Since we were selling the house and it didn't come up as an issue in the inspection, we didn't pursue them fixing it.  Anyhow, they seemed to want to complete the job the easiest way possible to the point of taking shortcuts.

They called again!! And I asked what the hell I have to do to get off their call list.  The response was the same We can take you off our list but it takes 31 days to process.  When I said that I've been asking to be removed for three months, they couldn't answer that.  When I asked to speak to a manager, I was told that there wasn't available.  This is unacceptable!  Dave M., you said a month ago you would escalate this.  If this is escalating a problem, I would hate to see what happens when you don't escalate the problem.  As promised, I will be filing a complaint with the National Do Not Call Registry and the KY Attorney General's office.

Here we go again with the truth as they perceive it.    
Bought into their Advantage Program  aka (Take Advantage of the Customer Program). See my post 1/9/2020
Told by salesman that it comes with a FREE ac cover.
Dec. 2020 set up appointment for the fall/winter check-up on heat/ac.
Reminded them to bring free ac cover. Tech arrives (NO COVER); stated told only to remember free air filter / water panel.
Have placed 2 calls regarding ac cover both times told will send email to operations to send out cover . STILL WAITING!!!!

DO NOT WASTE YOUR TIME WITH THIS SERVICE!!!! They negotiated my service price with myself and home I insurance company for the course of 3 weeks. After finalizing the cost and determining the job. They would not return calls or emails to come out and perform the service. I one time waited on hold and mysteriously the call drop and still no return phone call. So unprofessional and such a waste of time for everyone participating in the negotiations. I DO NOT RECOMMEND THIS SERVICE

My AC went out earlier this summer and I had 4 different companies come out to give me quotes on a new central air unit. I called Costco to see what I could get from them and shortly afterwards John Snowden from Knochelman( A Service Experts company) called me and made an appointment to come check it out. Not only was he on time, he was VERY thorough and professional! He measured every single room and all of the windows and calculated the correct residential load calculation and determined that my previous unit was oversized by 1/2 ton and fully explained to me how he came up with this calculation and what it means and why it matters. I did some follow up research and discovered that everything he said was correct. As I said earlier, I had 4 other quotes, 3 of which were lower, so I called John up and asked if he would be willing to meet the lowest quote and after a consultation with his manager they did. The installers were on time, conscientious and worked their butts off on what was one of the hottest days of the year, they cleaned up everything and by the afternoon the house was cooling down! And I still get my $400 Costco cash card, and they threw in a 5 year maintence agreement for free! I would call them back in a heartbeat and I highly recommend them!

Just let me start here,I am a member of Costco which I love Costco.
You know when you go in and you see this old guy.By the way he tells the same stories a lady got $393 from Duke and Costco sent her $1000 rebate ..I already knew that! so I
Pick up a brochure,because my AC was acting up .
So he takes my name,
Of course a sales rep calls me immediately .The first time
His name was JOHN SNOWDEN,we made an appointment came out to my house
He did inspect everything ,so John presented me with a MENU presentation trying to close me..he started with a higher model at $10,000 then $8300
Never presented different  option, I had to asked don't you have a  15 seer unit with high efficient one? he says oh its a little Higher ,Ive already done my research,I already knew every single models even know every unit its DB rating.
John SNOWDEN was not honest,He forgot I am an expert in sales training I train sales people to be a closers.
So I asked if he can work with me, he said he can't get to my budget ,Ive gotten some quotes for 1/2 of the price he gave me.
He was supposed to call me,he never called me back.
Then I was thinking what If I had a problem with this company ,are they going to take care of me?

Just to tell you John you are a horrible REP,
You lost my business ,
And by the way LENNOX at Costco that you see their units START from $7600 to close to $15000,Ive got a Frigidaire 16 SEERS for $5100 installed ,super happy
Shop around ,don't deal with this guys they are a rip off.
I am about to call Costco too

Don't buy furnace dishonest. Essentially make you pay for warranty that already comes with buying a new furnace. Setup to me In my opinion. technician tells you you need new furnace. Says will call guy from office which is salesperson. I knew as soon as he said gotta get guy from office set up installation talk about payment of install say big fat NO. Guy rushes over.  AC went out on a 100 deg day (so you're desperate) will install next day DONT DO IT! It installed next day (Sunday) WISH ID NEVER DONE IT. GO WITH A MORE HONEST COMPANY. I HATE MYSELF TIL THIS DAY FOR BUYING A FURNACE FROM THEM TELL THEM YOU MUST investigate your options DONT let them do it. DONT let them run your credit. It's a SETUP.usually a warranty comes with an installation they restate warranty in package for you to choose say a BIG FAT NO PLEASE!!! I BEG YOU :( Think about why would you need a new furnace serviced twice a year. NO NO NO NO!!!!

Zero stars!  Don't waste your time or money.

After three service calls, and repeated lies from the Customer Service department, my furnace is still not working.  Their scheduling system obviously doesn't work, since I was called twice to inform me that the tech was on his way, when it wasn't my scheduled time.  (In one case, on the wrong day.)  The first two service calls could not do the repair because they did not have the right parts.  The 'part' they needed was the PVC for the intake duct.  Really?  They don't stock that basic material on their trucks?

When the second tech decided that the intake was clear, he announced that it must be the pressure switch.  Which he didn't have on his truck.  Trane isn't a brand we service very often.  A new appointment was made for Monday.  I got to spend the weekend in a house that was 54F indoors.

On Monday I got a call at 9:30am to tell me that the tech would be at my house after 2:00pm.  I pointed out that my appointment was for after 6:00pm because I could not take off work.  At 5:30pm I got a call telling me that they couldn't get the part.  So a new appointment was made for Tuesday.  Another cold night.  At this point I am getting a sore throat and a stuffy head.

The final service call was supposed to be between 2:00pm and 4:00pm.  I asked a neighbor to let him in.  After more lies from Customer Service, the tech arrived at my house at 5:25pm. The other lie was that this visit would be from a Senior Technician.  But it was the same guy who came the first time.  He replaced the pressure switch and the furnace ran for a couple of hours.  But it apparently wasn't the problem.  But these guys are out of chances to fix it.

We bought our first home 10 years ago. Within the first year the indoor and outdoor heating and cooling units died so the home warranty replaced everything. Unfortunately they installed units that were too weak to handle the size of our home so 6 years later the cooling stopped working. Every heating and cooling company told us we would have to replace everything because the outdoor unit (responsible for cooling) was outdated in terms of the type of coolant that it uses which was being weaned out of the industry. So for 2 years our family with very young children survived the summers with an AC window unit in one room while we saved up to replace everything. Finally last year we were able to have Knochelmann install a brand new indoor air handler and an outdoor heat pump. We were told that most people only replace a heating and cooling unit once in a lifetime and that it was very rare for us to be going through this process twice in such a short amount of time so they would make sure this would be done right. Well this year they performed the 1 year check up and found that the temperature split was low and that the heat pump was running low pressure. They found no leaks so they left it at that. No real solution or fix. Now 4 months later a bird was able to get into the outdoor heat pump and was shredded to pieces and something (maybe the body) is still being knocked around every time the fan kicks on. They want to charge $89 for a visit (down from $99 because we're Plus members) which I understand but they said if the bird caused damage to the unit the warranty won't cover it. In a year and a half our unit is showing signs of problems and it obviously has design flaws if animals can get into it and so far the company that we paid a small fortune to Knochelmann/Service Experts is not taking responsibility for the products they sell. I think we bought a lemon and they have succeeded in making my family their money tree.

The previous home owners had a top of the line Lennox system ( over $10,000) installed by Knochelman on 11/15/11. We were having problems with the heat pump freezing so I called them. Upon arriving the tech was very unprofessional and rude. When I asked if it was still under warranty he asked to see my warranty paper...we had never been given this by the previous owner. I asked if he could look it up on the computer and he stated they had 4,000 customers and they can't keep track of all of them( one computer could handle this) he said if I was lucky maybe parts would be under warranty but he doubted it because I lost the paperwork. He also said labor would not be included and to come out it was $84. I explained I would wait until the morning to check with the office to see if labor and parts were under warranty. At this point he demanded I pay him. I explained I thought it should all still be in warranty because the unit was only 3 years old, he yelled that they would not be out again until I payed the $84....it gets worse. The next day I called the office and the lady was very apologetic and would look into the problem I had. When she called back she told me before they could proceed I would have to pay $144 ( a $71 charge was added to the bill for the diagnostic fee) frustrated and confused I called 333-help and asked how much it would cost to come out and diagnose the problem. The operator said it was a flat $69...the diagnostic service was part of the cost. They also said all parts would be covered by the manufacturer because of the age...no paperwork needed! Save some money and DONT call knochleman! They are unprofessional and charge hidden fees. 333-help had all pricing communicated BEFORE they did anything!

Very rude and they speak unprofessional with their clients.   Also very expensive and not truthful with the service guaranteed or refunds.

This is absolutely the worst company on earth. DO NOT...I repeat...DO NOT call this company for anything. They will rip you off and then some. My mom was about to have these fools replace a water heater and told her since the a/c was old, they could replace it with a more efficient one, even though it worked just fine. Mind you, she lives in a two bed room condo which is about 1200 sq ft. Total cost - $18,000!!! But, since she couldn't pay it up front, they would put her on a payment plan of $150/month. I told her to cancel it right away. I ended up buying a water heater at Lowes for $600 and had a plumber install it for $450. Needless to say, these guys are crooks. Luckily my mom told me what she did. Otherwise, she'd be paying these jackasses every month for the rest of her life. All they do is take advantage of people. If I could put zero stars I would. STAY AWAY!!!

I scheduled service with these folks. I was called letting me know that they would be showing up soon and sure enough they did. The tech went to start working on the problems when he received a call from his boss who pulled him from the job. The tech left and when I called his boss, he explained that they didn't have time for me. I was left completely miffed. Strangest interaction with contractors I have ever had. Needless to say I do not think these guys deserve your money. Don't use them.

Knochleman Service Experts is by far my favorite heat and air company I have ever dealt with.  Full service, affordable payment options and early planning advice for future services. Joe from the plumbing division was pleasant and helpful in future planning. Andy who did our seasonal maintenance also informed us about our current unit and future needs. He was thorough. Eli cleaned our ducts today and he was fast efficient!

Performed diagnosis for $99 and determined the A/C compressor valves were blown and that it had come apart inside, most likely due to overheating as a result of a failure in the outside fan.  Service tech noted metal was rattling inside the compressor and it would cost $3,500-$4,000 to replace, and was quick to schedule an appointment two days later to have a sales rep come talk to us about replacing our entire system.  We opted for a second opinion from a Christian-owned and operated business referred to us.  You can imagine our disgust to find out the compressor only had a bad capacitor and was otherwise in satisfactory working order, as is the outside fan.  Total repair cost less than $200 and our A/C is working just fine.

I had a good experience with them two years ago, but this time not so much.  They were supposed to come between 10-12 today, and call 30 minutes before they got here.  When I hadn't heard anything by 1, I contacted them via Live Chat.  The Live Chat person said they would reach out to the tech to see what was going on, and then after a few minutes said that they were put on hold, and I should call the company instead.  Sitting on hold for no reason sounded fun, so I did that.  Eventually someone answered and at first she said that my tech was running late, and she would find out how late and call me back.  Then she called me back and said that he had actually come by but no one was home, and he had run out of door tags to leave on the door.  I was home allll day waiting for him, so that is 100% not true.  He also never called me.  She rescheduled for him to come between 4-6, and again said that he would call beforehand.  When I hadn't heard anything by 6, I used Live Chat again, and the person said they would find out what was happening.  Fourteen minutes later, they said that the tech had come by but no one was home.  I told them that they had already used that excuse, and then they said that he was running late, and had 3 calls ahead of me.  I asked him to cancel my appointment, and please let whoever is in charge know that I hope that making excuses for this tech was worth it, because we were planning on replacing our entire AC system, and were going to go with another company instead.  He begged me to allow him to reschedule me for another time, but why should I trust them?  If the tech would have just called when he was running late the first time, everything would be fine, but I don't do business with liars.  How hard is it to just tell the truth?

Just had my 6 month maintenance done on our new heating unit. Jamie was great and reviewed my system again answering all my questions in a manner that was easily understandable.  I look forward to seeing him again in the spring for my A/C checkup. Thank you for great service.

I switched to Knochelmann's when Jacob Bros. went out of business.  I have multiple systems for maintenance. Over the past three years, they consistently send techs out without notifying them of the extra work, attempt to cancel at the last minute, or not carry little items like filters on the truck. They are willing to mail them out so that you can finish the job yourself.

I will find a new vendor for the spring. Terrible service.

To be clear, the tech was not at fault. He was accommodating and professional.

I had a similar experience as Lisa L.  I was trying to get a Lennox quote through Costco.  It took Knochelmann a few days to call me, but we finally got an appointment scheduled (a 2:00-5:00 pm window).  I take off work to be there, and by 4:50 pm, no one has been there.  I finally call them and ask when the tech is going to arrive.  The person who answers the phone tells me the tech left me a message that morning trying to reschedule.  Well, number one, I have taken an afternoon off work for you, so please don't try to reschedule. But things do happen, so I would have worked with them.  What made me really upset was the assertion that they had tried to call me.  If they did, I never got it.  I have accurate records confirming the lack of a call or voice mail, because the number they have is my cell phone. I have no missed calls from anyone that day, nor any voice mails.  And three, they service until 8:00 pm (according to the person who answered the phones), but they refused to send someone out that night to make up for missing their appointment. (That's what I would have done personally).  I would suggest for them in the future using e-mail or texts (or some other way to verify a change, and waiting on confirmation, before cancelling an appointment).  Needless to say, I had one experience with them, and they failed to show up for their appointment, so I can't comment on their actual service.

I had an issue a month ago with Services Experts with a pricing quote for possible replacement of a AC Evaporator Coil. After speaking with upper management (Mike) my issue was resolved. The coil has been replaced and the system is running as it should. Thank you Service Experts and Mike for standing behind your products and service!

Have had  five star  service from a plumber named Joe and four different HVAC technicians; but there are serious problems with scheduling and communication. I've had technicians arrive who were not even told what work they were supposed to do, which required extra trips for parts for equipment they installed and which are on a service contract; they didn't tell the technician what he was scheduled for, apparently, so technicians have arrived more than once without the part they needed to carry out routine maintenance that is contracted for and was scheduled!  It's become laughable who poor the scheduling and communication; they do hire quality technicians who provide expert service;  the quality of the people doing repairs and replacements is high. But they clearly have problems with scheduling and communication.  I've had multiple appointments with no shows that I had to reschedule; and their 'automated' scheduling system is a nightmare; I've received multiple contacts through some automated system for appointments with no information about why the apointment was scheduled, and no prior contact to see if I was even going to be home at the time!  I was able to be home, and more than six appointments were 'no shows' in the space of two weeks!  I had recommended the company to several of my friends because of the high quality of the service that was performed; now I have to go back to my friends and say 'wait a minute-you remember the company I recommended for your heating and plumbing needs-well, the technicians are good, but here's what my experience has been in scheduling service; it's a hassle you don't want or need! .  It's severe enough that I'm considering cancelling them altogether. Which is sad, because the people actually doing the work have all been excellent, courteous, knowledgeable and competent.