Countryside Electric

I called all around to find out about having a transfer switch installed so that I can safely run my generator during a power outage. Countryside had competitive rates and importantly, were able to answer all of my questions while I was on the phone. The sales person was knowledgeable and flexible about installing equipment I had already purchased. The tech had never seen the switch I had, but was able to figure it out easily. They are friendly, on-time and knowledgeable.

I had a great experience and can easily recommend them for transfer switch installs.

Over 4 weeks ago I scheduled an appointment for 1:00 pm on June 23 to get an estimate for a home generator in Dublin and was told Glenn would call and confirm before the appointment.  At 12:26 pm Glenn called from Gahanna and left a voicemail asking if the appointment was still on.  I never got the message until 1:30 because I was on a conference call.  No one ever showed up for the appointment or followed up for the company.  I can only assume that business is so good they don't need to be bothered by a small $10,987.46 residential project.  I was here waiting for Glenn from Country-side who from my view was a no show.  I can't really rate them as a customer because they don't want or need my business.

Professional, friendly phone contact. 2 hours from call to completion of job.  This was a wonderful experience.
I wish customer service could be this outstanding with all businesses.  Highest marks on everything, any electrical work we need done Countryside will get our business.

This company has lost any level of respect from me as a customer. I had them install a 22kw Generator and had them do annual maintenance a couple times, that was pretty sloppy, oil left in the landscaping. They call every year to do the maintenance and I don't call them back cause I can do it myself. I had them come back after a year or 2 to install a mobile link, they installed it and handed the instructions and left, I had to set it up myself. That's different. So when I had an outage recently, the generator took over as it should but when the power was restored, it did not transfer back to utility because a fuse blew and it could not see that utility power had been restored. I called the number and the emergency number and no one called me back! Just Unbelievable! I went online and found a forum that helped me through finding a wire from the oil crankcase heater that shorted out to the generator cabinet because it was ran under the cooler and over time the wire insulation was rubbed off causing it to short out and blow the fuse. Could only imagine if I was on one of my 6 day camping trips, would have either blew up or ran the propane tank empty, leaving my house with no power. Now they did a good job with the install, and was here when the city inspector came, but failure to follow up on customer calls in an emergency situation is completely unacceptable. What if I was not as savvy enough to transfer the power back to utility on my own? I have zero respect for a company with such carelessness to its customers.