Brown Hardware & Plumbing

I stopped by Brown Hardware to find hot and cold water hoses for a washer and dryer after reading such glowing reviews about the customer service and was extremely disappointed when the service I received was curt, unprofessional, and begrudging at best. When I explained to the person at the counter that I was getting a washer and dryer installed the next day and asked what hoses I might need (a basic question that the good folks over at Home Depot had no issue whatsoever not only answering but politely directing me to exact hoses to complete the job) the person working at the counter literally said I don't know either while he stared at me expressionless. As I went to provide more information and clarify a few additional details hoping that would make it easier to assist me, he cut me off and just shrugged making it clear that he was NOT interested in or willing to help me at all. I've never had such unapologetically terrible service and the assistance that I received at Home Depot a mere 15 minutes later was glowing in comparison (which is truly saying a lot). Do your self a favor and find somewhere else to get your hardware.

Old school customer service at it's best.......the moment you walk in, you're kindly greeted and asked if you need any help finding what you're looking for.  And these guys have everything you need, and know exactly where it is.  I wish there were more stores, no matter what kind of store it is, that followed the example set by the crew at Brown Hardware.

Most friendly place around.   They are always quick to help the minute you walk in the door.  Brown Hardware & Plumbing is invaluable!!!

I looked a long time to find a place that would repair my lamp.  They did a great job and it was finished in less than a week. Thank you!