BEST Plumbing Service of Cincinnati

Update after owner response:

Yes, I did agree to the service and the price, but my comment that the price is outrageous for the work done still stands. This, to me, was a potential emergency situation, so having already taken a day off work, with a licensed professional standing in my home on a Friday, I couldn't fathom not having him complete the service. I simply would not be able to have had another company come out that same day or over a weekend. When I had called to schedule, if the price of service had been told to me then (which it's a fixed price it seems so it could've been), I would've sought out a different company. I'm not looking for any compensation. I would leave the same review if I had declined the service, so the signing of documents is irrelevant. Simply seeking to let others in the same situation aware of what they may be getting themselves into.

Had Best Plumbing out to handle a drain backing up.  $297.00 later and the problem was not fixed.  When we had to call them back a couple weeks later to finish the job we were told it would be no less but than $150 more to try a different technique on the exact same drain.

I never expect write a review for a plumber because we've had bad luck at lots of other places in the past. But Best was the exception to the rule. They were 1.5 hours early (after calling first of course). They were transparent in their pricing, told me exact what they were doing at each step and actually ended up doing more than what I paid for. I will definitely use them for all my plumbing needs moving forward (although I do hope I don't have many :) )

Called for service and of course they were late but had every excuse under the sun. The technicians were rude and very unprofessional. I would rather call a national chain than these guys. If I could give zero stars I would.

They want $522 to replace a garbage disposal.  This is beyond comprehension.  I have no idea how this place has such high ratings.  I will NEVER call again.  I wasted $60 on a service call.  I am furious.  I will tell everyone I know about this.

These guys were fantastic the first two times we used them - quick response, reasonable price, efficient work, and patient with explaining what they were doing. If this ended there, I'd highly recommend them. Then came the third time. On BEST's  website, they advertise that they clear downspouts. Since we had a great experience the last two times and now had standing water in a gutter (with no obvious clog), we figured we were in great hands going with Best Plumbing a third time. Well, the next time they came out, there was a lot of noise dismantling the gutters and using a tool underground. After I noticed what they were doing, I went outside and asked that they specifically check an elbow connection into the downspout at our ground level - we (correctly) assumed a clog was there since we didn't see much water actually exiting the downspout into the drain in the ground. Because of this, we didn't think the clog was underground so when I saw what they were doing (digging into a pipe underground), I just assumed they were checking everything. After asking about checking the elbow/connection again, I was assured multiple times that they'd take care of it so I went back inside my home and resumed working. At the end of the visit, the plumbers assured me that they checked the elbow and 'could see daylight.' They then also showed me a collection of roots they had pulled from the pipes underground. Since the water had evaporated from the gutter before the plumbers arrived, I assumed the job was done. I paid nearly $300 and they left. It then rained the next night and the same gutter was overflowing. After calling BEST again to let them know the issue wasn't resolved, they scheduled a follow up appointment for a few days later. The day of our next appointment, two hours before our 'window of time,' someone called from Best saying they didn't see the point in coming out since they were just plumbers and 'had already done what they could.' I was then informed to hire 'gutter professionals' should I still be experiencing an issue. The issue with the gutter was clearly explained before the plumbers started working. If they weren't willing to check the spot I was concerned about, I should have been notified ahead of time. Next, why I was told they checked the connection/elbow when they clearly hadn't is maddening. We essentially paid $300 to solve a nonexistent problem (I'm sure roots in a pipe are not great but we didn't call for preventative work, we called for a very real and current problem).

We've since rented a short ladder and confirmed that connection in our downspout is completely clogged. I wouldn't recommend this company in the future due to misrepresentation (not stating limits on how much downspout clearing they actually do) lying (telling me the pipes were clear), and their lack of willingness to follow through on what they've been hired to do.

Charged me $60 to come check my gas pipes because they failed pressure test at inspection. Told me I needed to spend $10,000 to replace all of the gas pipes. Got a 2nd opinion and pipes were fine. Just needed valves to be tightened.

Never got my $60 back. Save your time and money and don't get ripped off.
Invoice #23701.

So disappointing. We had them out to fix a clogged sink and they did and it cost $280 to snake the drain. four hours later our toilet started overflowing with poop water everywhere. Best Plumbing was closed so an emergency plumber from HELP came to fix the new issue (another $175). When we called to request a refund for the issue Best Plumbing caused we were told that there was no way it was their fault and they wouldn't be doing anything to remedy the situation. We were very impressed with HELP plumbing, though, and would recommend you just give them a call.

I feel like we are in constant need of a plumber for a sink, toilet, sump pump or other water issue-- we are BEYOND pleased w BEST plumbing and Kevin with our service and associated costs.  In addition, I really like the text confirmation of appointment and text tech transits alerts plus the ability to track arrival
Lastly, Kevin is super friendly, knowledgeable and always has what is needed on his truck.  We have used other plumbers in the past with other companies who have been fine.  We ONLY use BEST plumbing now for all of our plumbing needs.

BEST Plumbing Service: We just had an excellent experience with Saul and Kyle this afternoon. They hydro jet cleaned/cleared our main sewer line from the house to the street (about a 120 feet) removing snarls of tree roots that had completely blocked it our system.  We got 3 bids and BEST was about $450 less than competitors. The whole interaction was positive and we feel comfortable recommending Saul and Kyle to our neighbors.  Very professional demeanor.

I don't write a lot of reviews so this one means a ton.

Hands down, one of the best service companies I've called. I had a very unique situation with a 1 year old dishwasher that was building up what I call a 'bio funk' inside the whole machine. This wasn't a cheap dishwasher either. I'd previously called the dishwasher warranty company who said 'it's a water issue, good luck and call a plumber'.

So I did.

While describing the issue to the front desk receptionist, she not only was very knowledgeable walking me through ideas but spent the better part of 30 minutes answering my questions.

After scheduling a service call, the OWNER called me. The receptionist took my 'bio funk' problem to the top. The owner called me to recommend NOT scheduling a service call and provided me with 'solves' as she had seen this in the past. She did not want me to spend money already knowing the problem was not water related. What owner of a business does that!!!

I scheduled the service call anyway, no issues there. I wanted 'peace of mind' when calling the warranty company back. The crew that came out was great, professional and honestly, surprised me on how long they spend throughly checking water supply, heater, connections, back flow, etc.

Net, net...it wasn't a water issue!  Several parts in the dishwasher malfunctioned and the warranty company ended up coming back and replacing the majority of the interior parts.

I appreciate the honesty of a company and the personal attention of the staff. I will definitely use them again and highly recommend.

Best quality, licensed personnel, and communication - exceeded my expectations. Repeat customer, A+

WARNING: Do not use this company! I paid BEST $480 to rebuild a leaky outdoor hose bib. When the technician had completed his work, he told me that he had replaced all of the internal parts in the faucet, yet it continued to leak. He said that the housing around the bib had probably warped over the years and was not reparable; he offered to replace the entire hose bib for $462 more. That's $942 total for a faucet! I declined. After the technician left, I took the leaky faucet apart myself and saw that he had replaced only the external parts that the consumer can see (vacuum breaker, head nut) and had not replaced any critical internal parts (operating rod, plunger, and drain valve). The technician lied about the work performed, then tried to sell me an entirely new hose bib. NOTE: I was able to order a rod assembly for $45 online and replace the old rod in 10 minutes. Problem solved. Bottom line: stay away from this company! They are deceptive and will charge you for work not done or not done properly, then lie and try to sell you something more that you don't need. I would be skeptical of the credibility of the good reviews that you see here. I have written to BEST requesting a full or partial refund of my $480 and have not received a reply.

Impressive. We've employed now going on six years. Quick response. We're in 60 year old home. Smart consultants about knotty problems. Fair prices. In short, we depend on them.

Outstanding services, both in customer relations and in their ability to quickly and effectively address and fix plumbing issues. If I understand right, each of their trucks actually has a licensed plumber in it, which is not the case with other plumbing companies. Overall my experience with them was great, the prices are reasonable and I'd recommend them to anyone experiencing plumbing issues.

I was very impressed with this service. They were quick and courteous. We had a pipe spraying water in our basement. I was a little freaked out since I didn't know what to do and the carpet was getting wetter by the second. He got here within a half hour and fixed the problem within an hour. I will definitely be calling them again.

I live in a condo where they used very poor pipe material in the underground water line.  Ernie has fixed two leaks so far, one back in 2012 and another one just recently.  Both times he (and his staff) have been prompt, friendly, professional, knowledgable, and very efficient.  My HOA (who I had to go through to get the work approved) said the recent repair could take days, but these guys had it fixed in a few hours.  They are also very reasonable with their pricing,  I highly recommend them!

Kevin was great.   After flooded basement,  replaced Sump Pump and shored up pipes.  DO NOT USE IF YOU NEED HELP OUTSIDE OF HOURS.

Sump pump died Sat and no one to even call until Monday!

Will never use again.

They came out to give me an estimate on fixing or replacing a shower faucet. He was able to fix what I had and save me the money from replacing. Another local company had come out and gave me an estimate of $1600 to replace. BEST fixed it for $325 and if it needed to be replaced the estimate was $700. Very pleased with the professionalism, the work done, and the pricing. I highly recommend!