American Air Heating Cooling Electric & Plumbing

Made appointment a couple months ago and during the weekend before the Monday appt I panicked that they hadn't called to confirm.  But Lonnie called at 8:00 sharp Monday am, on the way. Lonnie was a complete professional even though he was left with a problem of what he needed to do ( the guy that gave the estimate left the company and did not provide many details on paperwork).
Complicated issue requiring rerouting of many electric wires due to updating the kitchen cabinets.
Took quite a bit longer rehab the paperwork suggested.

Awesome job. Thank you Lonnie.

They told us they would be there from 10am to 2pm so we took off work.  they didn't come til 4:30 and so it was a wasted vacation day.  But it didn't stop there.  The technician was rude and we caught him several lies.  I do not recommend this company to anyone.

Very professional and experienced. Dale tackled the task with knowledge and effectiveness. Dale reinstalled parts that another company had installed incorrectly. The air conditioner unit was brand new but wasn't working properly.
Very reasonable and great work. Recommend this company for excellence

Completely disappointed with the terrible service I received. I called for an inspection for my furnace and the technician left the sequencers unscrewed and the furnace left open when he left. I had to put everything together after he was gone.

-He told me I had a refrigerant leak without even checking for leaks. I had to locate the leak myself. Tried to tell me my furnace wasn't registered for warranty (when it is).

-He quoted around $3000.00 to purchase sequencers and check for a leak. (Sequencers are anywhere from $30-$70 apiece).

-Charged me $99 and didn't even provide a receipt or write up for what was done. I called to ask for my receipt and it took 5 days to finally get it.

-I brought up several of my complaints to the service manager and he denied them and said his technician disagrees and wouldn't lie to him.

-If you are looking for a reputable company to handle your HVAC needs, please look somewhere else.

We have used American Air for the past few years and have never had an issue.  We usually sign up for their plan that gives us both a spring AC and fall furnace check for one price.  The techs are always pleasant and do a thorough job of checking our system.  We had Matt yesterday for our furnace check and he was the best tech we have had so far.

We had a great experience this week with American. Travis was at my home and had diagnosed and fixed the issue in about ten minutes. We were glad to have our Ac unit back up and running again on such a hot day. Professional, courteous, and able to quickl resolve problems. This is how you get return customers.

I've tried this company for several items (plumbing, electrical work, heating and air) and every time it's been a worse experience. I kept trying to like them because I like the idea of using one company for all my home maintenance issues. The people that take the appointments do not listen or rely the right information to the technicians, so when they come out to do a job they have no idea what's going on.

For example, I called to do a tune up on my heat pump, made an appointment and told the lady we had a an all electrical system (no gas). The technician that came out had never worked one a heat pump or electric furnace before- he did nothing and actually did damage to our heat pump. Such a waste of $100!

This is just one example. Every time we have used this company there has been some sort of issue. Never again!

Don't waste your time and money- go elsewhere!!

Great service from start to finish - From calling in to schedule to the install of my hot water heater. Professional & Knowledgeable Technician gave me a couple different options. I went with the tankless water heater and glad I did.  May not be the cheapest in town but remember you get what you pay for. Will definitely refer my family and friends-
Thank You American Air

I've used these guys for years.  They have replaced an AC unit, installed a Breathe Right filter system and a humidifier. I've always had professional techs. I used to live in Grove City so that's how I got started with them and continued to utilize them when I moved to Westerville. We usually would drive down because you'd get five bucks per filter off but we just learned today that discount no longer exists so we won't be doing that anymore we will just let the technician bring them with him from now on.

I am updating my review from 2 days ago. American Air Heating/Cooling Grove City, OH branch responded quite promptly to my critical review on their Facebook page, and their Service Manager (Joe) did reach out to me, apologizing profusely for their oversight in not calling me regarding the missed appointment. They have made things right by making me a deal I couldn't refuse, plus they made room in their schedule tomorrow morning to come out and replace our water heater. I was originally quite put out by their error, but they have bent over backwards to make things right which shows me they want to make amends. I appreciate their efforts and am willing to give them another chance.

I had a technician come out to a rental property I manage and the only thing he cared about was getting paid. He was very rude to my tenant the first thing he said to her was who is paying me. Then all he did was walk in, take a quick look at the furnace, and tell my tenant and I that I need to buy a new furnace. He was in the unit for less than five minutes and I was charged a $99 service fee. To top it off I decided to get a second opinion from another company and they found that the furnace had a simple electrical problem. I got an electrician to come out and he fixed the problem in about 30 minutes.

This company is full of scam artist. They will misdiagnose the problem to try and sell you an overpriced TempStar. You can get a better quality Bryant or Carrier for the same price. They also charge $650 for a pound of coolant where other companies are 15% of that price. Do not hire these guys for install or repair.

Our rheem ac is out - called a contractor on our home builder's list (American Air)  - Wants $2000 all together for labor for a $500 defective part which is covered under warranty - many rockford home owners with the same problem.  Rockford won't help us at all. Most contactors that I have called either want us to go back to the builders contractor or want just as much money, or won't give me a quote on the phone, and we've already paid the builders contractor $380.  

Update- Found an honest contractor that replaced the coil for $700 with a year labor warranty, compared to $2000 with a 6 month labor warranty - February REALLY??? .
What a scam. Even quoted the price before coming out - as long as they agreed
on what the problem was, as American Air initially told us the wrong part last
Friday, but after questioning and pressing them about a leak, he came back and said yes
there is a leak in the evaporator coil. Luckily we did so or else we would have been
back in the same situation next summer. As they only wanted to give us a 6 mo. warranty, February - really. Who uses the air conditioner then.  He also jacked up the price of labor from $780 to $2000.Not happy that we have to go thru this or pay anything for a 2 year old house with a defective part, but at least not as much with this contractor. Won't use anyone on Rockford's list anymore, and definitely will not use American Air. Should have known better, but I had to use someone to cover the warranty  (at least the part), thought I was doing the best thing by going back to the builder's contractor. Again, should have known better.

Mike has always done a great job servicing our home. He takes the time to explain what he had found and provides me my options. All around good experience.

American Air installed our high efficiency furnace and whole house humidifier. They were extremely efficient and did A+ work. No high pressure sales and we felt like we were fully informed about our decision. We have had American Air do all of our yearly servicing and they offer a great warranty. If/When our 1985 air conditioner goes out, we will be calling American Air to install a new AC.

American air recently installed a furnace and a/c in my house, and they did a great job! They were very quick, clean, professional and I will definitely recommend them to my friends and family! My house is nice and cool and I am very satisfied with their work! Thanks American air!!

If I could give zero stars I would. I would not recommend this company to anyone. While our sales rep was very nice and seemed knowledgeable the installation techs were terrible. We purchased a brand new ac unit and they did not check the air temperature coming out of the vents prior to leaving and therefore I was left in a sauna of a home for 6 hours with an infant until an after hours tech could come out and see that they forgot to turn on a breaker. We then discovered that the fan on the unit had been running for a week after we turned the ac off once the weather cooled as the techs fried our nest thermostat. Due to that, the coils had frozen and our furnace was sitting in water from all of the condensation. After speaking with a manager who refused to help we then spoke to his manager who agreed to replace our thermostat but now I fear that I won't have heat this winter and our brand new ac has been improperly used. At minimum I want my furnace serviced and repaired as needed.