AAA Advanced Plumbing and Drain

Terrible company. Absolutely avoid. Rude, unprofessional, lacks communication.

First, the guy they sent out was incredibly nosy, looking into rooms he wasnt working in and making unneccesary comments like, how is this your master bedroom? Where is your bed? None of your business (in fact the bed simply hadnt arrived yet, duh).

Secondly, no one wears shoes in our home as we feel it is unhygenic. He initially shows up wearing booties but then on the second trips to and from the house, he comes in wearing his boots.

Overall, simply an unpleasant person to deal with.

So it turns out that we needed a part for our toilet. The part took 4 weeks to arrive. I called our local hardware store and they had the same part in stock so why did it take so long?? Further more, no one ever called to give us an update, we had to continuously call.

Finally, the part arrives. The guy shows up to our house on a random day. No one was at home because there was NO advanced notice. Then the guy proceeds to tell us Oh I was supposed to be here at 8am but I forgot the part so here I am now. Mind you, it was 10am at this point. So I speak with him and I say, okay, I am not home, please come tomorrow. He says he will be there first thing in the morning.

So I am prepared for his arrival at 8am and made the proper arrangements with work so that this could happen. 8am goes by, 830 goes by. No one is here. Finally at 9 I call. They said, oh he should be here at 10. 10 comes and goes. 11 comes and goes. Finally at 11:40, I call to ask, what is going on. Apparently he was tied up with another customer still. How could that be the case when literally yesterday he said he would be here first thing in the morning??

Completely unprofessional and unacceptable. And the guy was rude as well!!

AHS Home warranty assigned AAA Plumbing since Weise Plumbing didn't follow through.  AAA Plumbing technician came out, saw and acknowledged problems saying outside hose faucet needs replaced,  the kitchen sink faucet needs replaced and the bathroom piping is eroded and needs replaced.  He also looked in the basement and said there are many other plumbing problems that need fixed. He took photos.  He even brought an outside consultant woman to share how she can help fix things, but I declined. I wasn't sure why an outside company, not covered through the warranty was at my house. Then I called AAA Plumbing today to ask when work would be done and was told to call my home warranty company.  I called AHS Home Warranty and was told AAA Plumbing came out to my house yesterday (they didn't) and that the technician said there were NO  problems.  This is false.  The technician acknowledged the problems when he was here.  He also said he spent all day fixing the messes Weise Plumbing caused. I called AAA Plumbing back and the person said my case was closed. I said nothing was done. She said the technician would have to explain it to me.  My home warranty company said that AAA Plumbing told them nothing was wrong.  The technician saw the problems.  Why would he tell my home warranty company nothing needed fixed?

Steve D. was very professional, knowledgeable and nice. He came out once to inspect the water heater and he was also assigned to install it a week later. The other 2 guys that came to help him remove the old one and transfer the new one were also very professional. They were quick and very quiet; while working from home I didn't even notice them moving the old and new as well as see their van and truck leave! Steve had to make some modifications, he explained why in a way that I could understand, that was very helpful. He also kept in mind whoever would be coming out in the future if there were any problems with any other appliances in that room.

Overall great service, we're very satisfied with our new water heater! Thank you!