AB came highly recommended by my brother-in-law. I am extremely disappointed with their lack of service to address my problem. Approximately a week ago I realized that NY basement carpeting was taking on water (soaked) Had someone come out to look,. He assured me that it was nothing inside the house that was leaking. Instructed me to get a dehumidifier and use a wet vac to get the water up. (?) I did as instructed, to no avail. Called again Friday but they were tied up on other jobs. They came back out Monday. He determined that it was probably leaking from an unshutoff valve under the drop ceiling. Tore back part of the carpeting and padding, pulled off two baseboards, shoved what was down there into a pile and told me to keep running the dehumidifier and keep vacuuming up the water, spray bleach around the edges. In his guesstamation the water was coming from a particular corner. It just so happens that the corner is exactly where the outside downspout is! I am on disability and cannot fathom dumping another 20 buckets of water from the dry vac. Resolution: none! I am at a loss. I guess I will have to get ANOTHER plumber to find out what the real problem is. Not ever going back to them, nor would I ever refer anybody to them. Thanks AB for nothing!!!