Whaley Plumbing

(I'm in Durham, NC.  Not sure why it says Sylva!)  These are our go to guys for any plumbing need.  John and Chuck are friendly guys and do excellent work.  I am very surprised by the reviewer who said they didn't follow up; there must be more to the story.  Our calls are always returned promptly.  I highly recommend the Whaley Brothers.

Whaley Plumbing was recommended to us by a friend who has used them for over 20 years and couldn't say enough positives about their quality of work and customer service.  From the first phone conversation to having them inside my house for the installation of a new kitchen faucet...they were excellent!  Quoted me a fair price, the two brothers arrived on time and couldn't have been more wonderful to have in my home...which is not usually what you say about a stranger/work technician.  They answered so many of my questions while they worked and even our very protective dog liked them.  A few of our neighbors have since used their services and couldn't say enough about how great they are in every area.

I have been using the Whaley's for about 30 years, two homes, and three rental properties.  I have recommended them to many friends.  They always do the job right the first time.  Their pricing is reasonable, especially if you consider the quality of the work.  I have never had to every repair the same problem a second time, even 30 years later.  My only concern: what do I do when they retire?

My husband called yesterday and was immediately told he could not be helped. After speaking with him for a few moments, was then told Sorry, I have been receiving a lot of spam calls from other countries. Scheduled appt for today to come out and look at leaking toilet. Supposed to call before coming. My mother waited at our home all morning and they showed up as she was about to leave. NO phone call prior to their arrival. Came in and informed her that they would not touch the toilet to look at it unless it was exceptionally clean. The toilet WAS clean, there was some water on the floor adjacent where it was leaking. My mother started to address the issue and went to speak with them and they had LEFT our house. Without saying anything else. So, rude on initial phone call, didn't call prior to arrival as promised and left without performing any service. WOW.