Arlinghaus Plumbing

When Bob Jones Plumbing blew us off after a call back for some work they did a year before, we called ARLINGHAUS.
They are very responsive, informed, smart, reliable, good rapport.
We had used ARLINGHAUS for some HVAC work, and now for plumbing.
Alex, our tech, is just the best. He'll be coming back next week to finish some water heater work. We highly recommend ARLINGHAUS.
Thanks Alex and ARLINGHAUS.
Marilou & Jim Lee

I called Chris from Arlinghaus Plumbing to come out and take a look at a leaking toilet.  He didn't call to arrange his visit when he said he would, which was a bit disconcerting but he had a pretty excuse, so I gave him the benefit of the doubt.  

He was spot on about the cause of the leak (loose tank bolts) but I have a *very* strong feeling that my bill was being padded when he said that the guts of the toilet needed to be changed as well.  I guess I should take part of the blame for not questioning the necessity of changing the guts when I had just called about the leaky tank bolts (which could have just been tightened or replaced), but I took him at his professional word.  I have been questioning that decision since, though.

On the bright side, he seemed like a very nice guy.  He explained what he was doing and cleaned up after himself.  

It wasn't necessarily a bad experience, but will I call him for my next plumbing issue?  Probably not.

When the pipe in our basement started leaking we did what any normal first time home owners in their twenties would do--we called my dad. When my dad came over and took a look and said, Oh, that doesn't look good... we knew we were in for something big.

Since we have only been homeowners for a little over a year and a half and haven't had any plumbing issues we didn't have a plumber, so to the internet we went. We brought in a couple of local (small and chain) businesses in for estimates and ended up going with Chris Wolfe for a couple of reasons. First, there was something about him I really liked. He is soft spoken and very nice and took the time to explain to me what was going on. Second, he was responsive. Not only did he answer his phone (every time) when I called, but he came out on a Friday morning after I called him on a Thursday (late) night. Third, he did the estimate for free and it was clear he knew what he was talking about. Fourth, he gave a reasonable estimate that was in line with everyone else's but I really felt like he would give my problem the time and attention it needed. Oh, and did I mention that he came out to take a look for free?!?

As for the actual job, he was able to meet our short turn around time frame and came out the following Tuesday. He worked quickly and efficiently and was able to do a very complicated job in a few hours. He also was able to avoid busting up our concrete floor, which we were very thankful for! At the end he even offered to clean up for us and made sure he put everything back exactly where it was before he got there.

We were having a new washer and dryer delivered the same day (hence our quick turn around needs) and he offered that if they were delivered before he was done he would install them for us himself at no extra charge. I just can't say enough how I felt he went above and beyond. Oh wait, yes I can because there is more! When there was trouble with the credit card machine and I asked if I could use a check which he said was fine I had to ask if he could wait to cash it till the next day when I could move money around (our checking account with the check book isn't used very often) and he was more than willing to be flexible.

In the end he ended up coming in under time and under budget and was just a great guy to interact with and be around. I can't recommend him highly enough, If you ever have any plumbing needs--give him a call!