Rainsoft

We love our water! One of the most professional companies I've ever dealt with.  They were on time, explained everything they were doing and cleaned up after themselves. The system is working great. We can finally drink our water and it doesn't smell like chlorine anymore. The pure soaps and cleaners are awesome. Thank you RainSoft and Carolina Energy Water and Air!

Dealing with Rainsoft has been the worst experience I have ever had as a consumer. The salesman lied about company policy to get me to sign the contract for starters. Then after paying for 3 quarters of the water filtration system (5000$), the system malfunctions and there's a translucent sheen on my water much like a puddle of oil. I called to get service on the system and was told I'd have to pay 150$ just for someone to look at it. I was under the impression as per the salesman, that the lifetime warranty included ordinary service. After I complained, the owner of the company called me to say that they wouldn't give me any service until I paid the balance in full even though the product is non operational. She then proceeded to insult me on a personal level and finally hung the phone up on me. The plumber who installed the system was nice, thus the one star.