Midtown Plumbing

Used Midtown for a previous job with good results. Had them back to replace exterior sewer pipe and it was a disaster. We were left with a mess and told it was just how these type of jobs go. That is not true, as a number of other neighbors have had this type of work done. To add insult to injury, we got stuck with the exposed pipe and outlet that we paid to have replaced.
Sloppy work, inattention to detail, poor communication.

Still awaiting a call back from 3 days ago on a leaking pipe. Haven't heard from tech or main office, left my information twice and have been a paying customer here a couple times in the past. If you're busy, at least provide customers with a courtesy call.

I just had a horrible experience with Midtown Plumbing, LLC. They were scheduled for last Friday, which I had to cancel for medical reasons, and rescheduled and later confirmed for Tuesday. They showed up Monday, which the owner insisted wasn't his fault because computer systems are man-made and make errors (after Amber the scheduler told me earlier that Monday's appointment was the one I scheduled, despite confirmations for Tuesday).

The technician told me that it seemed to work out well on Monday because we already had the appointment for Tuesday. Amber, the scheduler, called and left a message for me Monday, right as the plumber left, to call to schedule completion of work, which -- given that we had confirmed Tuesday already -- I assumed was for the second bathroom in our house that was having trouble.

I didn't get a chance to call her on Monday, because my entire day was messed up by the plumber coming on the wrong day, which the owner said again he was sorry that happened but computers make mistakes, continuing to blame the computer instead of accepting any responsibility for doing anything wrong.

Tuesday morning came and went. No one showed.

I called today and was told by Amber they couldn't come out until Friday now (as we've had two tubs and two toilets clogged for our family of seven). I scheduled that because I knew it would be unlikely to have anyone else out before then because I would be starting fresh with a new plumber instead of simply trying to get work completed that had been scheduled for Tuesday. She said they couldn't come Tuesday because I didn't have a clear path to the bathroom for their equipment to pass through, and I explained (again) that I didn't have that clear on Monday because they weren't supposed to come on Monday but that the plumber said Tuesday would be fine as long as the path was clear, which I assured him it would be.

The owner insists all conversations were recorded, as a threat that I would be legally responsible for anything I said if I wrote a negative review. I hope they are recorded, because they support my record of events. He also said that because I was going to post an honest review about my experiences, he was canceling the already scheduled Friday appointment.

(He did offer to refer to me to a few other places, which I declined because I don't want to work with anyone he would recommend after the poor service from him. But this indicates that he felt comfortable enough to refer me elsewhere, as he wasn't comfortable working with me but felt fine connecting me with colleagues.)

I asked, so you're refusing to complete my service? And he said yes because of all the he said, she said dismissing that everything I claimed was on record. I began to cry, and he laughed.

I have no doubt I would have been treated with more respect by the owner if I were a man, but my husband has been dead almost two years so having him call wasn't an option.

Even if I'm misreading the misogyny, steer clear of Midtown. They seem fine at first, but they showed up on the wrong day, didn't show up on the right day, and then canceled the rescheduled appointment (rescheduled from the day they didn't come) because I complained.

We had a sewage pipe issue under our driveway and another Plumber told us we would have to run a new pipe to the street and dig up the driveway to repair it.  Michael came out looked at the problem and found a way to re-work the pipe and have the city do it for free!! Saved us so much money- smart, all around good guy!

Nice enough staff, but definitely don't work to accommodate. I was a repeat customer of Midtown and called them when I woke up one morning to no hot water. They told me they were booked up
And couldn't get to me for a couple of days. I even asked them to double check with the owner, but they came back and said they could not work me in for a couple of days. I consider no hot water an emergency, but apparently Midtown does not. I called CK's Plumbing and they had a tech out within a couple of hours. For a great plumber that cares, call CK's Plumbing.

Midtown Plumbing, LLC is awesome! Reliable, professional, prompt and reasonable prices for top quality service. The owner Michael is courteous, responsive and was very available to talk with me and answer all my questions. Tracy, the plumber who came to my house was a seasoned master plumber, he explained everything to me and he was prompt, funny, friendly and super professional. I have a high level of confidence in Midtown Plumbing, LLC and I feel I can count on them to get the job done right - first rate for both technical skill and customer service! I'm proud - and thrilled - to have a business like this in Raleigh.

GREAT customer service!! Timely, fair prices, trustworthy, honest! Everything you want when having work done! I called one afternoon and they had someone come out at 8:30am the next morning!! Very professional! Will definitely use them again and highly recommend!

Do NOT call these people unless you have a money tree growing in your back yard! I had 2 toilets running/leaking inside the tank. The plumber asked my fiance if we wanted the toilets rebuilt because they would last longer (my home was built in 2003). Side note, the plumber arrived 15-20 minutes early and I wasn't home yet. My fiance said okay to the work being done because honestly he was trying to get out the door to work. Normally I wouldn't complain about a repair man arriving early but in this case it was an inconvenience.  Anyway, my understanding of rebuilding a toilet is putting new guts in which you can buy a kit for at Lowes for $20 yet my bill ended up being $475! I asked for an itemized statement for what I was being charged but was told that all toilets are different (um okay) and that the bill was just for the job. I was told the job has to cover the company's insurance, gas, and the plumber leaving my house to go get the parts. Shouldn't toilet guts be something standard a plumber keeps on their truck? After the plumber left I was so upset that I called 2 other companies in Raleigh to ask what they would charge for the same job. Their charges were $150-$225 LESS than Midtown.  I hate to think what Midtown would charge for a big job! Good luck if you use them!

I have used Midtown Plumbing multiple times since moving into our home last year. They were recommended to me by many friends and for good reason! Unlike others, they are extremely responsive and punctual. The first time I called, my husband and I were convinced we would be buying a new hot water heater as that was what another plumber had told us. Midtown came, inspected the problem, and discovered we just needed a new shower head! They ended up saving us thousands of dollars, for which we were very grateful. Other times, they have quickly repaired an overflowing toilet and a toilet handle. Their prices are competitive, and their service is excellent. I would highly recommend Midtown Plumbing.

If you want a plumber that is trustworthy, reliable, and fairly priced this is the company for you. The staff is very accommodating, professional, and friendly. They are quick to respond and have prompt service. I highly recommend this company.

On time, good work, but the pricing was a bit steep.  I was quoted $169 for a new expansion tank (which was reasonable since I knew it would include driving out to see me) and then, when here,  was told the relief valve should be replaced but for an additional $175.  Didn't seem equitable since it took an additional 10 minutes and I looked up how much a pressure relief valve costs (which are at Lowes  for $15).  Learning lots anout plumbing.

We've had great experiences with Midtown. They were quick to respond when we had a water heater bust and replaced a lot of galvanized pipes in our older home. I really appreciated how they talked me through different options based on our long /short term budget and plans for the house. Worked with 3 different plumbers and the owner, all were very helpful. Glad to have a dependable option for any future projects!