Description
? 24/7 Emergency Services ? Financing Options Available ? Same-Day Service ? On-Time Guarantee
HISTORY
Established in 1987.
When you need A/C, heating, or plumbing services, look no further than Horizon Services. For nearly 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of service at reasonable rates. From Kent County to Northampton to Baltimore County and beyond, we proudly serve a large range of local homeowners with comprehensive A/C, heating, and plumbing services. Our expert technicians can carry out same day services and next day installations to ensure that your home remains comfortable year-round. Whether you're dealing with a serious plumbing problem, a broken air conditioner, or a heating issue, you can rely on Horizon Services for the high-quality service you need at the price you want.
ABOUT BUSINESS OWNER
In 1987, Dave Geiger founded Horizon Services on one simple idea: Always do the right thing.
Back then, Horizon was one truck (with Dave behind the wheel) delivering prompt, reliable service that put comfort first. Today, we've grown into the heating, cooling, and plumbing team trusted by homeowners throughout Delaware, Pennsylvania, New Jersey, and Maryland.
And Dave's simple idea? It's still at the heart of everything we do.
That means our homeowners can count on money-saving offers, expertly-trained technicians, industry-leading guarantees, and so much more.
PA Contractor Reg. # PA017876. PA057742. DE Lic. # PL0000726, HL0000299. NJ Plumbing Lic. # PL36BI01232300 - David Geiger. HIC reg. # 13VH05117300. NJ Master HVACR contractor Lic. # 19HC00193700. MD Master HVACR contractor Lic. # 47186. MD Master Plumber Lic. # 63739 - David Geiger.
SERVICES
Emergency Services, Heater Installation, A/C Installation, Pipe Repair, Toilet Installation, Toilet Repair, Sink Repair, Garbage Disposal Repair, Thermostat Repair, Gas Furnace Repair, Bathtub & Shower Installat… , Flame Sensor Repair , Sewer Services , Electric Furnace Installation, Leak Detection, Heater Repair, A/C Repair, Drain Cleaning, Faucet Repair, Boiler Services, Faucet Installation, Drain Installation, Sink Installation, Electric Furnace Repair, Gas Furnace Installation, Bathtub & Shower Repair , Pipe Installation , Water Filter Services , Gas Line Services, ,
Reviews
Patricia A.
04/12/2023 12:00:00 SA
Horizon like any large company has some great employees and others that clearly care little about their work and leave me no choice but to go against my typical nature and actually write a complaint. Below you'll see a couple reviews from me below that led up to this review. When they replaced my water line they got dirt in it which ruined my toilet tank parts and a filter in my kitchen faucet. I waited a week for them to bring a filter for my faucet so I got on yelp and complained when nobody would come out so they brought a new faucet but I'm guessing they hired a toddler to tighten it down because the whole thing moves all around and it wasn't even sealed so water gets in my cabinet under the sink which is now uneven. And to top it off I bought a fenced in yard so my dog could run without a leash and they never put my fence back and left my yard looking like a bomb went off. You'd think for a price tag over 10k that they could install a faucet better than a DIY'r like me but so far the one I put in that they ruined at least didn't leak and move everywhere. Or I dunno maybe at least try to level the dirt from the pipes they dug up so they could reconnect my fence. Why do I have to complain on yelp to get good help?!?
Sly S.
05/06/2023 12:00:00 SA
Horrible service. The technician screwed my vent changer closed and when I requested a supervisor call me several times, it never happened. Won't be using again.
5/6/23 update the original order that caused my dismay was 3595953. Please note, that is not my signature and if I was in a meeting I'm free to remove myself as I have great flexibility. The follow up when I recognized what happened was 3932909 with my signature. I also added pics.
Clark J.
04/10/2023 12:00:00 SA
Ordered a brand new heater from Horizon, and they diverted the stack to the front of my house, and used pvc pipe! Pvc only good up to 140 degrees! Brand new chimney was installed in 2005. I have photos but doesn't seem to be a way to show the butcher job they did on my house. Don't know if I should call horizon or the Fire Department first
We used Horizon to replace our old terracotta waste pipe--it's a very expensive project that cost over $20K, but overall I'm satisfied with the job Horizon did.
Before we went with Horizon, we called another major plumbing company for a quote, and the experience over the phone was much worse than Horizon. Horizon sent out a guy in a timely fashion and we got an estimate back pretty quickly. The whole project was three to four days, during which they kept the area in a decent condition, nothing grossly messy.
They accidentally broke a window handle. Although it took them a long time to find a replacement handle and fix it, they eventually did an excellent repair job.
I think I probably could find another plumbing company at a slightly lower price point, but for such a giant project, I'd rather go with Horizon, who provided a decent warranty.
My only reservation: A week before we had the waste pipe replaced by Horizon, we also had Horizon done a pipe video inspection, which cost slightly over $400. I wish Horizon could have waived this amount, considering we asked them to replace the waste pipe shortly after.
The Audubon Office of Horizon is a nightmare. Initially, was going to do
no interest financing but did not realize it was online banking only. I
am not confident that my internet is secure and would never have signed
up for it online. I called the Audubon Office and spoke to someone that
would not give me his name...only Mark...but no last name. He told me
that Chris in Sales would call me. He never did. I told Mark that I
wanted to cancel the Synchrony Bank loan on March 13th. The next day I called again and was told that the loan went through despite my request.
He told me I could make two payments...$3,500 this month and the balance
next month.
Today, March 16th, Lily Galloway in Horizon's Finance Department told me I had to pay in full before the loan would be cancelled. I told her Mark told
me I could make two payments. She told me there was no one named Mark in the Audubon Office. So we have liars and scammers working at
Horizon's Audubon Office. I would NEVER use Horizon again.
Horizon has fast service, but the overcharging and upselling is out of control and unethical. We had a failed capacitor in the blower on our furnace. They misrepresented the cost of the replacement part, charging $430 for a $10 capacitor quickly found on Amazon and other parts stores (on top of the $89 fee for the visit). Fair enough that some of the costs was the techs time, but a flat rate to replace a part that was quickly exchanged, certainly left us feeling cheated. In addition, every time they visit they also suggest that the lower cost fix may not hold and that the whole system should be replaced at a $10K or so cost depending on options. Yes, the tech suggested we replace the entire furnace that was less than 10 years old.
Randi R.
04/07/2023 12:00:00 SA
Worst customer service, worst scheduling, worst care or concern about customers. Techs are typically good but everything else is awful. They cancel appointments last minute whenever they feel like it, they have no availability for tune ups to ensure that regular maintenance calls turn into repairs (more money for Horizon), their phone reps are programmed and in no way trained to deal with anything that doesn't follow the script they've been given. I've NEVER had a good experience with Horizon except with the techs. Can't wait to switch to another company!!
I leave it to you whether you wish to work with this company. They recently bought Level Home Services in Maryland with whom I had been very pleased. I had a maintenance contract with Level Home which provided twice a year maintenance with filter replacements. They were great. During my first service call with Horizon, I was told that the filters were not included (which they eventually admitted they were) and that my UV lights needed to be replaced as were two contact switches. The tech said each set of bulbs (we have two sets) would be $1280 each and each contact would be $637. Total was over $3800. When I questioned the price, the tech said he could do both sets of bulbs for $1280. I knew at that point something was wrong. I declined both and he left.
I went online and bought direct name brand replacements for all the bulbs and filters (which I never got) for a little over $400. 4 screws and 15 minutes for each furnace, and I was done.
You decide.
For three years in a row, Horizon Services scheduled an appointment for service to my equipment only to CANCEL - EACH time during the evening - BEFORE THE APPOINTMENT.
After jumping through hoops, (each time) I FINALLY got a repair person. The Company vowed to Do Better.
Sucker that I am, I believed them. They CANCELLED ME AGAIN last night, the evening before my appointment, claiming they were overbooked. NEVER AGAIN WILL I USE THIS COMPANY. I HAVE LEARNED MY LESSON! That is a terrible way to treat a (previous)10-year Elderly Customer. It's simple, if a company CAN NOT perform, DON'T MAKE A PROMISE. Slick Marketing and Websites do not make a quality company.
Monica K.
04/11/2022 12:00:00 SA
Poor quality poor service not on time
Not repaired properly
Ron A.
02/12/2023 12:00:00 SA
The tech was great. But how in the name of God is a 15 minute pipe replacement $440? This is why I will NEVER use Horizon again. They are ridiculously over priced
Jon F.
03/08/2023 12:00:00 SA
They wanted 90 bucks just to come look at a leaky faucet that could have been replaced after buying a 26 dollar faucet. They are a bunch of sheistbags if you need something done and the only person they have to talk to is your wife who knows nothing about plumbing. I DO NOT RECOMMEND THESE CLOWNS! Hire locally.
Two days ago my AC unit wasn't cutting on for some strange reason , so who comes first to mine when thinking of heating and air-conditioning horizon services now me thinking these guys are going to be extremely expensive , but another way of me thinking is I like to use the best contractors on my home so I can give them a call .
He was actually able to come out the same day within about two hours service technician ( Frank ) was at my home diagnosing the problem from the exterior within the hour of $500 later my AC was back up and running he even went the extra mile to change the filter on the inside and signed me up for preventative maintenance service for next year to prevent any other problems from happening ....
I'll give this company five stars in Frank 10 stars
I will never, ever deal with this company again! Basically, I paid $10,000 for a new Lennox air and heating system. After only 5 years, the air stopped working. Three technicians were sent, none of them could fix my system. Horizon would not call me back after multiple phone calls. I feel completely ripped off with a lemon air conditioning system. I now have to pay another company to put in a working air conditioning system. NEVER TRUST HORIZON!!
I am a single mom who works three jobs to make ends meet. I am a Philadelphia school teacher, and trust me, I don't have money to replace this broken air conditioner. Every time I call Horizon, I am told someone will call me back within 24 hours. Guess how many return calls I received?? 0!!!! What kind of company does this? Horizon does not stand by their work!!! The basically stole $10,000 from me!! NEVER WORK WITH THIS COMPANY!!
In my experience and opinion this company is all about the charging for additives and revenue intake versus creating a great experience for the customer. Their technicians are not effectively trained, revisits were common so a more skilled technician can correct the first visit! They apparently misquoted my annual contract of which was charged to my credit card and upon calling them for again something they should of corrected on first visit wanted additional payment prior to fixing their mistake. They overcharged for a outside hose faucet to fix - wanted 900+ and settle on 750! I'm now with another provider ... that has skilled techs, scheduling ease, responsive and not out to bill but out to build a reputation!
Now entering the 4th winter with my heater that the Horizon tech absolutely insisted I had to replace....back in 2018. Seems a simple cleaning was all it really needed. Soooo glad I got a 2nd opinion.
Not sure which way to go as far as a review. I feel as if they were just in it for the sale. The response time for a problem was excellent...then the technician spotted an issue which could mean its time for a new system. We trust them as they were referred by a relative and schedule for the Sales representative to come out....but then came the hard sell. It was actually quite good from an information standpoint BUT...as soon as we signed on the dotted line...got the furnace installed...Boom...Crickets. No responses to emails, texts, calls, no follow up from Sales Person or anything closely related to customer service..etc.
That said, a sale is easy....the follow up is what makes the money. Maybe a little concentration on that side of things would help Horizon. Hoping 2022 brings that change for them.
DO NOT CALL HORIZON FOR ANY ISSUES IN YOUR HOUSE! We had a small water stain show up on our ceiling under the bathroom. We called horizon to come out to check before it got worse. they came out and told us our toilet ring needed to be replaced and that it would cost $705!!!!!! Our total bill was $814 for them to come out and replace a toilet ring??????? Absolutely disgusting that they justify these prices after calling other plumbers the average price to replace a toilet ring is approx $100. I will never use Horizon again...
Zulu T.
11/09/2021 12:00:00 SA
Predatory sales practices tried to replace a perfectly good Gas furnace
They try prey on old people and scare them into replacing furnace for
Double the going rate. BEWARE!!
I had been a loyal Horizon customer for years, so when my hot water heater burst and flooded my basement, I called them immediately. I did not request any competing bids from other plumbers and just trusted the fact that Horizon would show up on time, offer a fair price for the work and perform the job competently.
Instead, I learned later that I was vastly, ridiculously overcharged for the work. The new heater that I purchased is available from everyone for about $2000, and yet Horizon charged over $6000 for the work!! Their justification for this is that I also purchased a bogus 10 year warranty on the water heater, which costs an extra $4000 (more than twice the price of the heater itself). There's no possibility of purchasing the water heater without the warranty, and Horizon won't even give out the price of the work without the bogus warranty. And by the way, there's no actual warranty contract either--the warranty is just a single line written on the invoice that says ten year parts & labor warranty.
I found out about this scam later when I did more research into the typical price for a water heater and learned that I had been taken for a ride. I called the company several times to ask for a refund of my warranty purchase, and yet no one offered any solutions or attempted to fix the situation. I spoke with Marissa in customer service, who also offered no help. So now we are actually trying to find out how to report Horizon to the Pennsylvania Attorney General's office or bring a legal action to recover the cost of this bogus warranty purchase.
Don't get stuck in the same situation--buy a water heater from someone else!!
These guys are horrible at scheduling... tried to schedule emergency services with their website for same day but nothing was available even though their website claims Guaranteed Same Day Service. So i ended up scheduling for the next day and an hour before their scheduled show up time frame expired, i decided to call and learned that the appointment never even made it to their system (i did receive an appointment confirmation email mind you!).
Whats the point of having the feature then... it's false marketing if you ask me... providing a service that doesn't exist!
We're in the tech age... 2022 and your website scheduling doesn't work.. how bad is your actual service! No thank you!
Jen H.
03/02/2021 12:00:00 SA
3/1/21 we contacted Horizon services in the past and the work performed was fine. This most recent interaction was horrendous! We were in need of a sewer lateral inspection because we are selling our house. We explained in depth on the phone what was needed. Truthfully it's really just another BS township money grab like everything else. I digress. We were delighted to book the appointment for the following morning.
Later that same afternoon we were contacted and we were questioned if it was a sewer blockage or proactive inspection. (We had already explained precisely what it was) - we re-explained it was a sewer lateral inspection. Then they told us they won't do it because it's proactive. Translation= no money to be made. They cancelled our appointment hours later after booking it sending us scrambling. THANKS HORIZON!
To us, this company is unethical and unreliable!! If you need this kind of inspection you can forget this company! They play games. Selling a home is stressful enough without these shenanigans!
Horizon Services in PA is a premier dealer? Premier as far as volume? Or premier as in quality? I just had a Slp99 installed with the EL16 condenser and the Honeywell Prestige thermostat, and this is far from a quality install. I have yet to hear from a supervisor regarding the install. I will not sweep these issues under the rug and I will not hesitate to reach out to the local new station's consumer complaints division and have this blasted all over the news.
1. Large dent on the furnace
2 Scratches all over the condenser, the furnace and air filter box
3. 3 of the 4 sides of the supply plenum were sealed
4. Air leaking between the furnace and coil joints also the bottom return box
5. Takes off not secured and seated properly
6. End of supply and return trunks have large openings in the corners
7. Duct not screwed or sealed to the take off's
8. Sloppy mastic and silicone sealing with residue all over the middle of the furnace and coil box.
9. Damper not operable due to new trunk being installed too low which is causing the damper lever to hit the gas line
10. Drilled holes in the siding for the flush mount exhaust/intake incorrectly in which I immediately replaced the siding my self and the installer then messed up the new siding again.
11. Left the siding dirty with handprints and smudges all over then proceed to caulk with clear silicone around the siding penetrations which were also loaded with there black filth.
12. Drilled holes incorrectly in the brand new supply trunk that they installed and didn't seal them.
13. Coil is not fully accessible due to exhaust/intake piping being run on the same side as the access panel.
14. Already having communication/power issues with the thermostat 2 days after install.
We just purchased a heat pump and ac unit on Tues, for over 10k. Lasted 4 days. Pipes are all frozen We called and they can't send anyone out for another 3 days. This is after we purchased a furnace in Nov, they never added the required new piping though out and put a nick in our door. Terrible service, terrible products just like I thought. We will have them remove the system, refund our money
and go with our old company. So much for 24/7 service.
Back in September of 2020, I got this company to service my gas heater because it was not working, and the technician said the thermocouple needed to be changed. Fast forward to November 2020, my heater isn't working again. I called them to see if they could come out and check it they told me they would charge me $110 to come out and check something that they fixed. I'm not understanding how a thermocouple stops working within a year and it's supposed to last at least 10 years. Im not happy with this company at all. The quality of the work was not great!
Andrey O.
05/04/2022 12:00:00 SA
I needed the same day Navient tankless water heater service for ignition problem code. On the phone i was given a price of 87$ to get technician for appliance inspection, same day. Technician was on time as scheduled. Great so far!
My mother was at home, I was at work on a cell phone with a technician. Problem was identified as a gas valve replacement with at least 1 week of waiting for a part. Price to replace $1320. I asked what a new same model heater would cost. I was told 11K as per price list. (by the way, same model price is $2000 from online retailers) I said NO to overpriced replacement cost and declined there offer and was charged 237$ for technician's visit. I paid the bill, that i should not have.
I called Horizon back and asked a simple question, how much would it cost to get Horizon's technician to come to my house to check a water heater that does not work? The answer was $87. I explained why I called and that I feel I was incorrectly overcharged. Here comes the hidden fee part: $87 initial service charge + $20 gas surcharge +$120 plumbing inspection charge..... Really!? Seriously!!??? I asked for explanation and did not get a solid answer why this information was not giving to me initially. They took my number and said someone from a customer service would call within 24 hours. Lets see how long that would take!
This company is false advertising their service prices and overcharges for service/equipment and installation. I will never use them again and will not recommend to anyone!
Rev W.
06/10/2022 12:00:00 SA
Signed up for two hvac tune-ups. At second visit they recommended, which was included in the estimate, replacing the capacitor for $500. Literally a $15 part on Amazon (I bought). When I asked for a pic of the reading, the reading was in acceptable limits and the estimate was frankly a lie. I called a reputable hvac shop shared my experience and they said they usually charge $280 but would have no reason to replace at the numbers reflected. Then horizon tried to do the scare tactic.
Bottom line. They lie. They're untrustworthy and they are over priced.
DO NOT HIRE THEM.
Oh, then at time of billing they wanted to ad a previously not disclosed $25 surcharge for fuel. Again, never disclosed.
Cheats!!!!
So untrustworthy. Dishonest.
Rod H.
01/10/2021 12:00:00 SA
I hate to write this review because I was previously a big fan of Horizon Services. See my 2014 review. Today (1/10/21) was the fourth time since that 2014 review that I called Horizon for a plumbing emergency (I keep notes in my contacts about plumbers, handymen, etc., so I remember for next time). Today was also my last call to Horizon.
In each of my four last calls they never have anyone available - for days. Granted, today's call was early on a Sunday morning. If they could have come out at any time today I would have been happy. No. No plumber available. Not for days.
This has been the same story with Horizon during the prior three calls, and not all were on weekends. Over a period of years this has been my consistent experience.
What's the point of advertising 24-hour emergency availability if there is no availability? And not just a lack of immediate availability, but no availability any time in the reasonably near future.
I'm sorry Horizon. The fourth time is the deal breaker. I'd like to tell you I will never use your services anymore, but you already know that because you are simply never available. What's sad is I think your in-home service and plumbing professionals, based on an experience years ago, were outstanding.
As Woody Allen once said, 80 percent of success is showing up. Horizon Services, in emergency cases, doesn't even attempt to show up.
No stars this has been the worse company ever I spent over a grand with them last September and since they have come out 8 times to fix a brand new part and it's still not right then the customer service is a joke the whole staff is completely ignorant I know they have more then one office so not sure this is correct but the one for delco is the worst but they come from Wilmington area Do not even try them worst yr with heat they made m put a smile at to pist
Ron P.
12/08/2022 12:00:00 SA
Buyer beware. I recently found out I was charged two service plans when i had work done this summer. They never sent me copy of invoice at that time. They tried to sell me new systems and told me they only had one in stock and if I had it installed in the next two days they could discount my job $5k. Really? Worse than a car salesman! I had them replace a sewer pipe out front and today I am still filling in new dirt due to soil settling. They never followed up. I would suggest you get comparisons as they are very pricey......$$ on their website? Should be $$$$. They are now fighting me to return my $59 they snatched from me for a maintenance plan I did not need or order. Ask for paperwork before they leave so you are fully aware. It's a shame there are still thieves like them doing business today!
The service technicians are hit or miss in terms of competence. Some are thorough and with some, one has to ask a lot of questions to get details. It would be nice if they were a bit more uniform in their interactions and work ethic too. Some use foot sleeves while some initially use it then stop after a few trips inside and out, which defeats the purpose.
The call center folks start the call with a chirpy 'its great day at Horizon', however, I have had not so stellar experiences with discussing scheduling or issues with the front desk staff. I think some of the calls should be reviewed and some training imparted.
Im not sure how this company can actually be in business and the techs can sleep at night. I had an emergency with my AC last year. 2021. I couldnt get a local company out. I call Horizon. They come out, fix the problem. The cost is $419. Fine, no problem. But for $430 you get the free check up next year. No brainer. I call them out early Spring for AC check up. Low and behold, the coolant is low. He showed me and my fiance the gauge. I can pay $600 for a leak test but he recommends a full replacement. Coils are expensive. Unit is 8 yrs old. Didnt seem right. Move on to this week. Unit is freezing up. Good sign of low coolant. I call my LOCAL company. Guess what. Its just to motor. I asked about the coolant. He said id anything it is bordeline too much. WHAT? But Horizon showed me the gauge. He said nope. All is good. Motor is covered under the 10 yr warranty from Carrier. In speaking to others same thing happened to them and in one case a unit had a pin hole leak that showed up right after a check up. Cant prove it but..... Disgusting business practice.
Horizon came out and told me a needed a whole new heat and ac system. Wanted to charge me almost $14,000. I replaced the thermostat and everything works perfectly. DO JOT TRUST THIS COMPANY. They don't want to help you they want to screw you
K T.
01/10/2022 12:00:00 SA
No heat since Saturday night. They show up Monday for a service call. Don't open anything don't even try to get the heat back on. $9700 to replace the heater next day $12000 if you wait. You are crooks and should be shut down. Cost of new blower motor and capacitor from supply house $97 plus a couple hours labor and no markup for a friend. Now they have heat. Horizon told them they would die with no testing no diagnostic no combustion test. These people need to be shutdown.
I am a longtime Horizon customer (over 20 years) and I have never had a bad experience with a technician. Today's visit was also stellar and this time's visit was by far the best. Mr Wright taught me things about my 3 year old system that had never been explained. He found that the humidifier which was installed during the last tuneup visit (a year ago) was not running since the water was never turned on! He also showed me that the humidifier requires a filter replacement every year (not needed this time since it never ran). Besides being knowledgeable, he was patient and very respectful of my home. Because of the long delay in getting a tuneup scheduled I was contemplating finding another company, but this visit reaffirmed my faith in getting exceptional service from Horizon.
Joseph M.
08/08/2022 12:00:00 SA
Called for a clogged kitchen drain.was told I would have to replace whole drain system and got estimate in thousands of dollars.I declined and got clog cleared for one hundred dollars.now they are billing me 109.00 for a service call.I will never call again.racket.Tech trying to jack up estimates. I
Horizon is predatory and opportunistic, after they identified a sag in the main septic line their sales rep quoted us $8.6K (including some sort of 10% discount) and immediately asked why we wouldn't sign right now.
Two weeks later the same sales rep called back and offered an additional 20% discount to bring the total to $6.9K. We had a local septic service do an estimate for a total of $2.2K.
Always get a competitors quote when dealing with Horizon!
BEWARE!
Horizon bought the company I used to use to service my air conditioner and heating. I had no problems when they would come twice a year to do my service but a few days ago my air conditioner stopped working and I had someone from the company come out to look at it. They told me that it wasn't worth putting the money into it to attempt to fix it because it was an older unit and the compressor and fan wouldn't work. He told me that he could have someone come out to give me an estimate for a new system.
I reluctantly got the estimate because I figured I had no other choice. I called another local AC person and they put a new compressor in in about 15 minutes and it is running beautifully. My unit didn't need to be replaced!!!!
And when the salesman was at my house giving me an estimate he told me I should replace my hot water heaters in case they leak it could be catastrophic. I've never had a problem with these water heaters. I'm angry that they tried to take advantage of me and told me that my unit wasn't worth fixing and couldn't be fixed. Beware!
My furnace wouldn't stay lit, so I had Horizon come out yesterday. They said my burners need to cleaned, which I was charged $745 for and they charged me $469 for a door switch. It's a $9 part that literally takes less than 5 minutes to replace and beyond this, they didn't even replace it. So for $1300 they cleaned my burners, were here a total of 2 1/2 hours tops and today it's leaking water under one furnace. So today I called for an itemized invoice, was put on hold twice for 15 minutes, with the person never picking back up and they've yet to even come back to fix the new leak I have.
Keep in mind I got a $1300 bill, I guess the going rate for HVAC service is $650 an hour :-) I do now have an invoice, which includes $0 in parts and less than 2 1/2 hours of labor on a job that's already problematic.
Every single aspect of this experience has been not only unprofessional/underhanded, and a total disgrace.
Oh yeah, and by the way, I've yet to get a call back on having this bill explained to me.
I don't use or even know what YELP is.
If you want to discuss the replacement of our system, use email.
Thank you
Don Evons
Our A/C wasn't working. Called Horizon and they came out quickly. Service guys stated it had multiple leaks and needed to be replaced and gave us a menu of options including replacing both the furnace and the a/c system - both are about 12 years old. I had another company come in and there was a minor leak and all was repaired at a reasonable cost. I don't know if either the service techs at Horizon didn't know what they were doing or were intentionally trying to sell me a costly system (my intuition) but either way STAY AWAY!!
I scheduled a service call for heater maintenance some time ago. The day (OCTOBER 26) of my appointment I was contacted and was told that Horizon received several emergency calls for today and I would have have to reschedule my appointment. 1ST available was January 9, in the middle of winter. As a long term customer I felt poorly treated and very well may take my business elsewhere. Should some wish to contact me with an earlier appointment please reach out.
10/28 Contacted by Marrisa from Customer Relations. Appointment now rescheduled for 11/19.
Robert B.
05/10/2022 12:00:00 SA
Horizon came to repair a problem with a sewer line in December. They replaced the line and left the yard torn up saying they'd come back in the Spring to repair and seed the lawn. We've made multiple calls to attempt to get them to come back and finish the job with absolutely no response. Considering the cost of this service was almost $10k this is completely unacceptable. Definitely causes concern for any warranty they say they provide with the sewer line service! Would not use them again or recommend them to others.
Furnace stopped on the coldest night of the season to date. Explained a family member is in home-hospice. They promised to appear 8-
midnight. Got here by 10:30, fixed by 11:30. All at a super reasonable price. This is why I have been and will remain a loyal customer.
Definitely beware, they are predatory. Eerily identical to Mona below, the salesman suggested a new water heater during a new hvac quote. They quoted me 18k. My neighbors had a new hvac installed last year for 9k using a local company. Lots to be suspicious about- the salesman said that he had to talk to the Lennox guy and went outside. When he came back he said that his rep must have had whiskey in his coffee because of the 10% deal he was going to give me. Salesman also hesitant to put anything in writing on official letterhead and when he finally did, no specific costs were listed, just checked boxes.
My old furnace went so I called Horizon to get a new one installed. I was promised a one day install and everything would be completely done. This was supposed to be done on 12/2/2019. When the crew was finishing up, one of the workers informed me that they did not have the correct collar to go around the new chimney they had to install through my metal roof (there was not one previous to this. Whoever installed the one when I bought the home had it vented into and out of the stone chimney on the house) so they would need to come back another day when the correct one came in. Annoying because they knew I had a metal roof when they gave me the estimate but things happen. Fast forward to Christmas Eve of the same year, and they finally finished installing the unit. After multiple excuses, someone finally showed up on 12/23/19 to install the correct collar for the chimney. However, my family and I woke up to a 50 degree house on Christmas Eve morning because they did not turn the gas back on on the unit so it would blow heat. Ever since they installed the new chimney, I have had water issues and people out here multiple times to look at it. As I write this review 3 years later, the person who the was supposed to come to look at the issue showed up an hour and a half passed the appointment window. They did not call, email, or text to let me know they'd be late and customer service gave me attitude when I called to see if they were still coming. To sum it up, they told me it would be installed in 1 day and it took 22. I have had a roof leak ever since. All they have done is put what looks to be roofing tar and spray foam around the area and just told me to call again if it keeps happening. We have a second unit for our downstairs and we used a company called MoreVent for that. They were night and day different, did what they said they would, were on time and did not lie to me, and were over $4000 cheaper. Save your time and money and stay away from Horizon Services. For all of this aggravation, they offered me $500 back off of a $16,000 unit and one leaky roof.
I called Horizon and informed them I was selling my father's home who passed away and it was under contract with a closing date one month away. I told them that the township requires that there is video lateral inspection of the sewer pipes. Lady over the phone told me that it would be $99 for cleaning and video. When the tech showed up he told me that it was actually going to be $500. Horizon took advantage of my time crunch situation. DON'T believe any quotes over the phone they just want to schedule a tech and charge 5X's the original quote.
Cindy M.
05/02/2022 12:00:00 SA
The negatives are many: Outrageously expensive, impossible to receive hard copy proof of service, suspicious claims of repairs and efficiency of function without proof, no identifiers regarding the location from which the mega-company sent their specialists, and spotless service crew that appear to never get their hands dirty. This is a high tag, overly advertised, smooth talkin' operation with zero credibility. Tragically, this service field has gone way downhill in recent decades. The focus is on sales.
Fran D.
05/10/2022 12:00:00 SA
Employees were not caring about my house left it dirty brand new unit did not work from day one hande me to parts in a box told me he didn't know how to install them for me to figure it out had to have a different service tech come out to get the unit to run properly and run intake and exhaust pipes so there was no dip
I purchased a garbage disposal at Home Depot and they said they could install it for $209 which I thought was too much. So I checked out ANGI and they referred me to Horizon. When I called Horizon, I was told they couldn't/wouldn't give me a price over the phone. They also didn't offer me a free estimate. The agent I spoke with said there would be a $59 DISPATCH FEE. So I was committed to paying this regardless of whether or not they serviced me. I should've realized this was a scam, but I put my trust in ANGI and told them to send out a service tech. When he arrived at my house he told me the regular price was $606 but he could give me a discounted price for $525. I told him this was still way too much. The final price he gave me was &400. I told him that Home Depot quoted me $200 over the phone which I thought was too much for a 30 minute job I saw a do it your selfer on YouTube. His cavalier, screw you response was Well you can go with Home Depot or fool around with it yourself. I found a local handy man who did it for $100. I did complain to the BBB and the state attorney generals office. So I feel they can choke on their $59 dispatch fee and snotty attitude. SCREW YOU HORIZON. Don't ever call these flimflam people for service.
Terrible technicians. Just tried to sell me a new a/c for 5k so I called another company who fixed it for $369. Very dishonest!!!!
Dheeraj R.
06/05/2022 12:00:00 SA
Unprofessional. They schedule an appointment to do a free estimate for couple of work And I was waiting for 2 days and suddenly some call me and mention a big list of fees before anyone come. Please be careful.
Yanker S.
04/08/2022 12:00:00 SA
Did not arrive on time and they charge high service fee for just coming out. My experience was not pleasant.
We contacted Horizon to repair a drain for our shower. They supposedly had someone in our area but the guy came from +1 hour away. He did not arrive within the hour as stated by dispatch. After staring at it awhile, the guy said it would have to be rescheduled and he would need a helper. ?? When he finally provided the quote it was ridiculously expensive, a gross overcharge for a simple repair. Clearly he didn't want the job or thought we were desperate. We told him no thank you. This was a waste of our time. We tried to file a complaint but did not get very far with that either. Customer Service has not called us back. We will never use Horizon and have already shared our experience with others.
Make sure to do your research if you are using this company. ALWAYS get a second opinion. I had a maintenance agreement with them. My AC stopped working and when they came out to check it they said the part would be $3400 to repair and i was better off getting a new one. They sent out a salesman immediately and he quoted me the same price on a 3 ton 16 seer, 17 seer and 18-19 seer. Before he left he dropped the price $750 to try and get my business. It's never a good sign when they immediately offer to drop the price. I knew something wasn't right so i got a 2nd opinion.
The other company came out and said it would be $1600 to fix the broken unit and quoted me 3k less than Horizon a new unit!! When i asked Horizon if they could do better on the 17 seer. They dropped the price almost 3k! They were completely ready to rip me off on the original quote. Shame on you.
So you do not service my area??? And I know why you do not. Just so you'll know my area is safe and not a No Go zone. I see why you have only 2 1/2 stars, it's because you discriminate groups of people based on a zip code and area. I have seen your trucks in my area. It's ok because that's your lost. I have many other options.
Peter A.
02/11/2022 12:00:00 SA
I was forced to have my furnace inspected as per the VA home loan closing agreement so I called Horizon because they offer a military discount. The Tech arrived on time and inspected the furnace. He told me that there was a crack and carbon monoxide was leaking into the basement. Without missing a beat he told me we can replace it for $10,000. I could not afford it and he refused to turn on the furnace, put a warning paper in plastic with red tape on and left. I bought 3 carbon monoxide detectors and placed them in my basement until I could afford a new furnace and not one went off even after a week. I called 4 other companies and I found for one I could afford and thankfully found a company who installed a new one for $3100. Two days later the owner of the other company called me back and told me that he could not find the crack the Horizon Tech was talking about and gave me pictures of where he said the cracks were in the report and that the furnace was fine just was 23 years old. I KID YOU NOT! So BEWARE of this company and their practices! Furthermore, before you lie and claim that you cannot find anything on file, I still have the invoice and the shut off paper and explanation why still inside the plastic bag that the tech taped onto the old furnace in my drawer. I will be happy to post a picture of it if you deny it ever happened.
The Technician that arrived, Rob was friendly, knowledgeable, and did a great job servicing my heating system.
Rob took COVID measures to protect himself and my family. He also took the time to keep my home neat and clean.
Rob explained everything he was doing and kept me abreast of anything that was needed.
I would highly recommend Horizon to my family and friends!
Called to repair heater and they were only interested in replacing with new one. Called someone on the phone to set up appointment while looking at my heater. Very high pressure and couldn't find anything wrong with my heater.
Colleen K.
08/09/2020 12:00:00 SA
We were customers of ServiceMark for years, when their residential business was transferred to Horizon we decided to stick with them to see how it went. For 2 years of tune ups we had no problems, but last week our AC stopped blowing cold air. Naturally, we called Horizon to come check it out. A day and a half later a tech came out, and told us our blower motor was bad. He told us that our blower motor had been discontinued. Our Lennox unit is only 12 years old! We couldn't believe that they would no longer be making parts to service a 12 year old unit. The tech suggested we get a whole new unit, and sent a salesperson who came out just a few hours later to quote us $7k plus to replace our whole furnace, or nearly $30k to replace both units (one of which was still working perfectly)!!! LOL.
Of course, the next day we got a second opinion from a local HVAC company who came out just hours after we called (unlike the day and a half it took for Horizon to get to us). They confirmed our blower motor was broken, but a quick phone call to the supply house confirmed our suspicion that the Horizon tech was not being honest about blower motor not being able to be replaced -- a compatible motor is still being manufactured, and was available for ordering. The local HVAC company also said that our systems have at least a few years left in them, and that Horizon's quotes for replacements were out of this world.
After reading other reviews it seems that our experience is not unusual - we will not being using Horizon ever again, and will advise everyone we know to do the same!
If possible I will give negative , on July I requested service to ch out my ac system at my house , they came and did their best to tell me that the current ac is completely out and they recommend a new unit, ok do it , how much is the service ? he gave me different monthly payment options And I choose what fits my budget, total due on contract is 11218$ , after making couple payments I found out a crazy interest which was sup to be calculated in my monthly payment which is about 7000$ , called the bank they said it's horizon deal and they can't change it called horizon they keep playing with me , email ceo never replied back or even care , I will be contacting newspapers and many other channels to make everyone aware of their fraudulent businesses and make sure everyone stays away from them
I called them as I heard they were reputable but clearly not. My hvac wasn't shutting off via the thermostat and so I contacted them. They said I needed a whole new system when it's only 11 years old. Here it only needed refrigerant which cost a minimal amount as opposed to the quoted $15-20k
Contacted to have our water treatment UV light replaced. We are new to having well water treatment system and did not know how to do it ourselves. Had a few extra lights on hand. They scheduled the appointment. Technician arrived on time and tested water. Test was good. Tech did nothing to change the light. Then provided a quote to do a partial system redo around $3,200.00 or a whole system redo for around $7,900.00. We pointed out that the appointment was just to change the UV light. Tech said that they don't change lights on systems they didn't install. They knew when the appointment was scheduled that it was to change a light on a system they had not installed. Back to square one and out $59.50.
Second update:
Service tech Danny came out to do a normal checkup on my unit.
I was called several times to let me k ow that someone was on their way. I was sent an email the day prior to confirm my appointment and an email after the calls to let me k ow the name of the service tech that was on his way.
Danny came with a mask on and when he entered and exited my home he put shoe protectors on, each time.
He checked that everything was working correctly, added a pound of coolant to my system (it was a little low) and was in his way.
After a rocky start everything worked out great and I will have them come back twice a year for normal maintenance. I couldn't be happier with the end results.
We paid over $17000 for a new HVAC system..within a year on the hottest day it broke down,and we had to wait 2 days for service.The same has happened this year,and waited 2 days and semi working,but can't get temp Lowe than 80! Told we have to wait 5 days til after holiday to get service.Went on line and got emergency appointment for tomorrow.
Still under 2 year guarantee. Guy came out checked everything and put mind at rest.Do not call as will be put off til later date..went on line and got next day appointment.Should not have to wait if no poair conditioning in heat wave when under guarantee,and if skip telephone appointment did not have to!
Jason inspected our furnace. Told me it was literally falling apart. $8000 to $10,000 for a new one. Got Horizon's sales department on the phone and expected me to set an appt. right away. I set it for almost 2 weeks later. Thank goodness I put it off! I had a neighbor recommended HVAC contractor come out. After spending 2 hours checking the furnace, he determined that our furnace was perfectly fine!
The Horizon rep also broke our thermostat. After telling me he was using all of the coupons and discounts he could, he installed a CHEAP basic thermostat (that you can buy for $28 at Home Depot) and charged me $300! He put a ROUND thermostat in place of the RECTANGULAR one. Now, I have to wait (and waste more time) for Horizon to come and assess the damage to the wall.
I am thoroughly disgusted with Horizon Services! If you think of using them (which I won't), make sure you get other estimates!!
Not properly responsive, worst customer service. Can't route a call or keep their orders straight.
No punctuality. Missed appointments no call no show couldn't find my equipment in their warehouse and didn't tell me for almost a week of calls.
Quality of Work, decent enough. I don't do the work so I don't know for sure. But the equipment I overpaid for is nice. Price match is a waste. Waste my time finding the exact same models for less was not worth it
Professionalism...absolutely not. Calls me 2 weeks after install to say they put the order in and now I owe an extra $600.
My review is honest, this company could suck less.
Edit above This company...Could suck less
Add: Yesterday I wrote the review based on my experience. Today it's important to add to that the portions related to installation and pricing be updated.
Installation was found, by my GC, to be; 1) Improper for the condensate line with about 10 zip ties along a 30 ft run pinching, causing decrease of about 1/2 radius of the line. 2) About 12' in the run a new supply vent with butterfly snap clip was installed and the butterfly clip was fully depressed into the condensate line causing a build up of water. Positive note when I called my salesperson last night at 9pm I got a tech scheduled for today and was confirmed by phone and email at 1013pm ET. Tech showed up and corrected the issues today. No further complaints there. On the next point, Price, the raised amount was an agreement versus order entry (Less) and was approved today for the lesser amount. The entered amount was not what we agreed to and I was responsible to pay the actual agreement amount but for the company to make this consideration, especially with all that has occurred on my 2 installs, is not overlooked and is very much appreciated. The remaining points made in the review were accurate although I'm hopeful with the right people in place customer service can be improved. Thanks.
New toilet re-installation, I did it originally; but it leaked as evidenced by living room ceiling. Professional job at $376 with discounts. Both workers wore masks but the 1 fellow said he was not Covid vaccinated. I feel that this company and all companies should have a mandatory Covid vaccination policy. We are 72 years old, Covid vaccinated with co-morbidity issues. As soon as the Covid vaccinations receive full FDA approval I am hoping ALL businesses require it. I would have given 5 stars for the work. I WOULD HIRE THIS COMPANY AGAIN IF THEY AMEND THEIR COVID POLICY.
Rick R.
02/10/2020 12:00:00 SA
On Saturday my main drain clogged to 100%! This meant no use of the toilet, sinks, etc. I called around and was quoted as much as $429 by another large company. Smaller local guys were quoting $125-$250, but also couldn't come out until Monday. Sunday late-morning, I contacted Horizon and inquired about their $99-drain cleaning coupon. This is advertised on their website. Maria was very helpful and was able to send out a tech between 2-6p. By 3:30 I received a call from the office saying their tech was wrapping up and would be to me within an hour. About 45-mins later a tech named Phil Rainone showed up. He was very nice. We chatted for a few and he asked to see what was going on. I explained to him and showed him the clog & main drain access in my basement. He grabbed his tools and went to work.
Within an hour my main drain was flowing and all was well! I thanked Phil, paid the $99 (Which includes a 1-year guarantee), and after not showering for 24-hours I went right upstairs to take a shower. It was a relief to see the shower did not back up into my kitchen sink as it had done the day before.
I am very happy knowing I saved $330! I am also quite satisfied with the service I received from the two dispatchers/ladies with whom I spoke and from Phil. I 100% recommend Horizon & Phil for their drain cleaning services! Phil also deserves a raise!
i called horizon two times First time was for a broken coupling that's made out of pvc They wanted to charge me 700 to Install it I question it then they drop to 500 after i signed up for a service contract.... the part only cost 6 bucks The second time was my burner control went bad They charge me 1400 dollars on a control that cost 70 dollars These people are so greedy and its ridiculous I will never call again and I will always tell my story on what a horrible business Horizon really is
Diane L.
06/08/2021 12:00:00 SA
I called Horizon at 6pm recently as I had a leaking refrigerator. Note: this is 6 in the evening, not midnight. No one picked up. Considering they claim they're 24 hour service, it was a real let down. At least the other two companies I called answered my call and were honest in saying they could not come out until the next morning.
??????
Shan N.
03/09/2021 12:00:00 SA
I will say I've been or was a fan whenever I needed plumbing work and would call Horizon.
Recently I had them come for a problem that needed an HVAC person. The guy pretty much told me the repair I needed was a band aid with no guarantees because my entire boiler system needed to be replaced ASAP. He proceeded to give me an approximate $3,000 quote for the band aid and that one of their sales people would have to come out to give me a quote for replacement. The ball park range he gave me was 12,000-14,000. I felt pressured to make a sales appointment right away. Thankfully I did get a second opinion and canceled the appointment with the Sales rep. Their band aid quote of $3000 was done by the second opinion for $150!!!!! My heating system is old however the second Company stated I should get it done by next winter so I had a time frame to save some funds. That heating system quote was $1500-6000 depending on what I wanted.
Now the company won't stop calling me to set another sales appointment. I'm not answering your last 5 phone calls for a reason.
You lost all business with me!!!
I know your response will be some generic response you seem to do with negative reviews.
It will be something to the effect that you can't seem to find a file insinuating that I am not making a real review or that I even had contact with your company.
If I had seen these prior negative reviews and your generic responses to them before using your company the first time I would never have even used you for the jobs I did!!!
So we had their tech out for a heating tune up. I was told my spark igniter was at the end of its life and the part was $461 dollars to replace. That seemed a little high so I investigated. I bought one with freight from the manufacturer of my unit, rheem, for under $30 dollars. You should beware of horizon charges for parts.
Johnny L.
10/05/2021 12:00:00 SA
Being a new homeowner with a relatively new heat pump unit approaching 1.5 years I didn't expect an HVAC company to take advantage of my misfortune and price gauge me. My core issue was not identified and service was overcharged. I have two other companies inspect the unit in the same week and both companies identified the massive leak and where it was coming from without even having to hook up equipment to the unit. I am writing this now after 6 weeks of my Horizon visit. My entire coil had to be replaced, which was covered under warranty. The replacement cost was 4 times less than i was charged just to inspect the unit and place a band aid on the issue by loading the system with ( 8 lbs of 410A ) of which both other companies said was almost double the capacity of my system . I will never recommend anyone to use this company for services. Total rip off, cost me nearly a grand to provide an un-honest assessment. I am sure that this honest review will cost you more than i lost during this terrible experience as i will make sure everyone is aware so that i may save them from falling for this trap. $789 charge to fill a refrigerant on a full coil burst that can be heard from several feet away of the system yet two other companies for the same refrigerant charge $150 refill for what is the manufacture listed system capacity. HVAC ran out of Freon again within 24 hrs.
Doug O.
02/11/2021 12:00:00 SA
I've now had two separate experiences with Horizon.
Both started out nicely with friendly customer service, prompt arrivals and polite and knowledgeable technicians. That is the absolute extent of positive feedback that I can offer.
Beyond that, in BOTH circumstances, I was passed around from person to person, received broken promise after broken promise for call backs and was left hanging for a scheduled appointment without so much as a phone call to cancel.
You may wonder why I went back after the first experience. I did so because the second time was an emergency and I thought perhaps the first situation was a one-time thing. I was wrong. This is just how Horizon does business.
Do not trust this company with your time or your money.
It's may be a sweet start, but there's a sour, sour finish that would leave a nasty taste in anyone's mouth. I'm so thankful that I didn't lose any money with this company.
They are known for having ridiculously high prices, but I was willing to accept that for the sake of working heat. But the complete and total disrespect burns me more than their prices would have.
I will NEVER do business with this company and I offer potential customers to use caution before spending your hard earned money.
I had/have an issue with this company and stated so in my 1 star review. I was informed that their customer service manager would be in contact with me within one day. Well, true to form I've received 0 calls from anyone indicating that they were a customer service manager at Horizon which only tends to reaffirm my 1 star rating!
We recently had a plumbing issue at our home. We called a few places, and no one but Horizon could come out quickly. We had a fairly complicated issue, but Horizon got to the bottom of it, and worked diligently to make sure it was 100% solved. We are thrilled with their professionalism, knowledge, and expertise. Caleb, Phil, Ryan, Derek, and Mark were all fantastic and we are so glad Horizon was the company we did business with. We will certainly be calling them again with any plumbing, or other issues, we may have.
I called Horizon earlier this week as we were hearing a banging sound after flushing toilets and running other water in our townhome. I tried to remedy it myself by turning the water main off and clearing out the pipes as had been suggested in researching online but it did not resolve the issue. Caleb and the other worker who came with him were super friendly and I believe they did quality work. My issue is with the company and their pricing. If you charge a $59.50 dispatch fee, that should be deducted if you have the work done by them. I was told the sound was because my pressure reducing valve had gone bad so they would replace it for $805. Once replaced, the water hammer sound still was happening so they said they were going to have to add a second PRV. They did give me 50% discount on that one for a cost of $402.50. Once the second valve was installed, the sound did stop. But it doesn't make much sense to me that it was fine with one valve before and I have lived there for 9 years. I ended up paying a total of $1,159.19 for something that probably should have been half that or less. They have good reviews on Google but now after reading some here I wish I just paid the dispatch fee and sent them on their way and hired someone else with reasonable rates.
Thanks for the message Dave. Name is Chris Wert. Zip is 19403
our 8 month old new system has been nothing but problems. They have been out multiple times 5+ to fix the issue which they state is different each time. The final time they were out they stated it is the wrong size system they installed. Now they will not respond to our phone calls and give us straight answers. WE WOULD NEVER RECOMMEND USING THEM FOR ANYTHING!
Stefan K.
07/03/2021 12:00:00 SA
The guys that showed up were nice enough but after looking at the work to be done (replace the works in a toilet and replace a cutoff valve) they went to the truck to work up the estimate. They started at $700 and then when I said it was too much, they started knocking off discounts and got it down to $500 - still outrageous for the minor work to be done. When I declined, they said we could call our supervisor and they might be able to reduce the price - perhaps even cut it in half. I told them I don't want to negotiate and sent them away. Their business model seems to be - try to charge as much as you think you can get away with.
The technician came to give an estimate; he was pleasant but I was shocked by the estimates. First of all, the technician was not willing to do fix the clogged kitchen pipe (company policy for apartments in a condo complex) and then I got an estimate for fixing the toilet flusher for $486 ($20 worth of material from Home Depot and 20 minutes of labor if I did it myself) and almost $700 for changing the dishwasher fitting to the kitchen sink (are you kidding?)
VERY DISAPPOINTED. This company has no conscious for giving such high estimates. Its worse than highway robbery, they should be ashamed of themselves.
The lack of knowledge displayed by two different Horizon Services techs was honestly shocking. We were having an issue with our AC not kicking on and called Horizon to diagnose the problem. The first tech who came out was nice but seemed totally tired and confused. He looked at the unit and got it to kick back on but didn't give a reason for the issue other than offering for horizon to do a separate tune up because the unit was kicking our air that was 'too cold'. We paid the fee for him to come out and he left. Later that evening it shut off again and stopped working. We called horizon to come back out to try and fix the issue. The second tech was even more inept than the first. He jump started the unit again and then offered to get us a quote on a new AC system. But was not able to diagnose a problem other than the unit was older.
We called another local HVAC business that was recommended to us and they were able to diagnose a problem with the blower in about 5 minutes of LOOKING AT OUR UNIT!!!! It was nothing to do with the AC at all but the Horizon Service techs couldn't be bothered to even look. I don't know how they hire and train their staff but it's shocking the lack of knowledge or drive to fix things. Incredibly disappointing service and a ridiculous lack of knowledge displayed by Horizon Services. I will never trust them in my home again.
Kettia D.
10/05/2020 12:00:00 SA
They were very clean, very helpful, even moved my nest thermostat to the other unit and installed it for me cause I didn't know how to. Great customer service!
William L.
04/12/2022 12:00:00 SA
Installation of the heat pump and hot water heater was very good, however the sales tactic used by the salesman was similar to a car salesman, the sky is falling. Your car won't make it. In my case the freon is no longer available. If I had a do over, I WOULD NOT have had the immediate install of the heat pump and hot water heater with out contacting other companies for adequate competition. I write this because the price quoted appears to be high. I was stuck because the heat pump went out on a Sunday during a cold snap. Perhaps a repair was adequate rather than a complete replacement. In addition their Customer Relations is pathetic (and I'm being generous). Nothig is worse than being blown off. I would rate them '0. Too bad you there are no negative ratings. For over a week I've tried to contact them for a credit and they have not returned numerous call. The Install is a5 everything else (pricing and customer relations is 0).
Mary R.
11/07/2021 12:00:00 SA
My heater was not working Horizon came out I informed them my parts are under warranty the tech told me they would give me 25 percent off parts and wanted to charge me almost 1000 dollars for labor. My parts should be 100 percent covered. I asked how long the job would take he said about 2 hrs. So they are charging 500 dollars an hr for labor. Scammers all the way
Four years ago I had Horizon out to do a tune up on my central air conditioner. That tech was very helpful and found a minor electrical connection that was getting lose and repaired it before it would become a bigger issue. He also changed the filter.
Fast forward one year (three years ago) I had Horizon out to do another tune up on my central air conditioner which was 13 years old at the time. The tech didn't do much of a tune up. All he really did was hook up his gauges and told me the unit had a Freon leak. He suggested I have someone out from sales to get an estimate on a new system. The salesman was very pushy and was estimating a price between 12 and 15k for an oil furnace and central air conditioner. Mind you my house is only 1400 square feet! He did offer to lower the price a bit when he realized I wasn't going to bite on it that moment but it was still in the 5 figure range which I know is still too high. Eventually I got him to leave.
Being hesitant on what I was hearing I called a second company out to look at the unit. This tech looked it over and said the unit had no leaks and it would probably last atleast a few more years. When he asked what company told me it had a leak and I told him he wasn't surprised at all. He also said Horizon is the highest priced HVAC company in the area. What would cost 15k through Horizon his company did at a similar house in the area for only 8,200.
Several days later someone from Horizon was calling me for days about my estimate. I eventually replied to an email and told her the unit had no problems! Nothing more was said from her after that.
Fast forward three more years (2020) and the same ac unit Horizon told me had a leak three years ago is still working fine. I did have to change the contactor (which has nothing to do with refridgerant charge) which I managed to do myself in 2018 but that's been it so far. Now I am saving up so I can buy a new unit at a reasonable price from a reasonable contractor in the next 12 to 18 months. And needless to say that company will NOT be Horizon Services.
I did have them do some plumbing repairs several years ago. Their repairs were very good however they were very expensive. Since then I have found more reasonably priced plumbers.
After spending a lot of money installing a hybrid heater, we had a very rude technician come out and were told they really don't Service oil heaters..difficult to schedule maintenance cleanings so would not recommend them.
Got flyer for good deal for A/C and heater check.
Even though they have a website to book, it does not allow you to complete transaction. Must call and talk to salesperson. On phone , they never asked me how many units I had in the house (I have two). Not big deal, but it meant that they did not charge me the amount offered on the flyer.
Technician checked unit #1 and told me that it was low on refrigerant and it would cost $744 to fix it. I said no. Technician said that A/C would not work without refrigerant. I held my hand over A/C duct and it was blowing cold air. I said it was working fine.
When technician checked second unit, he reported that he had erred and that the first unit had a different refrigerant than he had thought and that it was OK after all. Then we told me that the second unit needed two new parts -- a capacitor and a contactor -- and that would cost $767 to fix! I said no, it was fine.
Then he tried to sell me a maintenance contract and then a WHOLE NEW SYSTEM!
I realize that these 'deals' are an opportunity to get someone in your house to sell you additional services, but I've never seen something so blatant as this.
Can I give this place less than one star ?
1.) they sent the WRONG people
i needed a plumbing guy / and they sent a heater guy
- the heater guy ( the wrong guy they sent ) - tried to sell me on getting a new heating system - they only START at $12k
so my hot water heater was literally dripping water - I needed to get this addressed today
plumber guy made it seem like a deal at 2000 DOLLARS ( which after researching it comes to about DOUBLE what it should
I triedreaching oun
and they aren't communicating back to me this place is a ripoff - AVOID THIS PLACE - PLEASE PLEASE PLEASE avoid this place
Be very careful what you sign. A year subscription to an outrageously overpriced company
We have reached out to company via email and review they sent asking for someone to contact us.
The technician was knowledgeable, during my tuneup. However, my hunch, tuneups don't pay the bills, so find something wrong and kill the customer on markup fees for parts! My capacitor showed it was failing. The fee to replace it was $301! Less coupon $261! My research showed the part was no more than $25! I was able to get a partial refund but it was absolutely criminal how they marked that up! They even tried to throw in labor, when the labor was already done during the tuneup. Meaning, he had to take out my old one to test it and if I said no to the replacement he either put the old one back or the new one in. Again same labor for what I paid in my tuneup fee. Also the capacitors I researched that match the one put in, all had 5 to 15 year warranties. They tried to tell me, well you got a two year warranty on this capacitor. So astronomical markup, and nonsensical warranty claim! I will never use a company that gougers customers like that!
Steve J.
09/05/2020 12:00:00 SA
I recently had them do an AC tune-up just as a preventative maintenance...
My AC was working fine before they came out. A little after they left my AC developed a problem holding temperature and took a lot longer to cool... I made contact with the company and they send someone out a few days later to check and said that the system needs refrigerant and may have developed a leak and I have to pay several hundred dollars to do a leak check and put refrigerant in...
I spoke to a manager by the name of Joe who was very rude kept shouting at me, talking over me, and finally told me that I have to pay or nothing can be done...
My AC was working perfectly until they did the tune-up and it stopped working and now they want me to pay several hundred dollars to fix whatever they did to it... So we may end up in court!!!
I would never recommend them to anyone...
Katie G.
01/07/2019 12:00:00 SA
Our heating system blew out on a Friday night. We called Horizon (because they were the only ones open) and had someone come out the next day to take a look. He said it wasn't fixable (which was true, and we expected), and that since they don't manufacture these kinds of units anymore (NOT true), we'd be looking at $6000-$8000 to replace.
When the next guy came out to give an estimate, somehow it became $11,900. BUT - he'd knock it down to an even $10,000 - IF we took the next available appointment.
This is an 1820 sq foot townhome. Not a mansion. Not a large commercial building.
Got a second estimate from a small outfit recommended by our HOA president.
$2,500. I wish I could capitalize numbers.
This man came into our home, saw me and my two year old twins bundled up indoors on a cold January morning, and decided to try to take us for $7,500.
Unbelievable.
Don't fall for it.
They replaced my furnace and AC unit last year with no problems and I was happy with the service. I have since been trying to get some reimbursement from my home warranty company (I insisted the seller of this house provide me with a warranty precisely because both units were 30+ years old). The warranty company requires me to get a statement from the contractor that the units were replaced because of their age, and I have been trying for more than 2 months to get the information from Horizon with no luck. The woman who sold me the job is ghosting me completely now, I'm starting to wonder if she even works there anymore. As a result, the claim is held up at the warranty company and I feel like Horizon has screwed me completely. They're only interested in the sale, after-sale service is apparently not A Thing for these folks.
Pat B.
08/08/2019 12:00:00 SA
I can not say enough good things about Horizon. In the span of 2 weeks my central air went and I had a complicated plumbing issue.
Both times they were prompt, courteous and knew what to do. I appreciate being given the job cost before it starts..
I will not use anybody else!!
Fixed the problem but at a ridiculous price. My 4 year old faucet was leaking, and I did not want to wait to have Moen mail me the parts. The service man was very friendly and worked fast, but wanted to charge me $700 to replace the faucet (new it cost $200), plus $49 for the visit. He stated that Horizon does not replace the leaky ring or broken parts, but replaces the entire insides of the faucet. I opted to have him replace the insides for $379, and got a 3 year guarantee. Did use a $50 coupon.
Probably should have waited for my boyfriend to replace the whole thing and saved about $120, but I was worried about my cabinet wood.
I need to find a local guy to call for this kind of work.
Horizon does service my AC-heating system and my price refected an additional discount of $58, but I still think it is shocking that a 10 minute repair can cost 1 1/2 times the cost of a new faucet.
IF THEY CLAIM YOU HAVE A PROBLEM, GET A SECOND OPINION!!!! They are scamming you!!
Horizon's initial cheap fees and super friendly associates are only part of the eventual scam to convince you that you need a huge repair that you don't actually need.
I'm so disgusted by this company and their business practices. This review is for the sewer drain cleaning but it is evident they run the same/similar type of scam through each department.
A few weeks after moving into our new house the sewer line was backed up. I called a recommended plumber, he informed me he doesn't do sewer drain cleaning and recommended I research a good company and WORST CASE call roto-rooter or horizon. He then deliberately paused and slowly said... IF THEY FIND A PROBLEM MAKE SURE YOU GET A SECOND OPINION. I was super thrown off when he said this but chose to ignore him.
So I researched and horizon has good(fake) reviews on google. They come out the next day, on time, super polite, only cost $99, and have a one-year-clear warranty! Great right!? (This is the point that most people leave the 5 star reviews)
Well, what do you know... my sewer line backs up again in just TWO short weeks!?Thank god I had that warranty and there MUST be something wrong with the sewer pipe!!??
Horizon does the second drain cleaning then I have to set up a separate free camera line search with another employee.(I learned later this is a separate appointment because these guys with the cameras are the top performers/sales reps/scammers of the company) Sigh,another day to take off work, but it's free so ok.
Two days later the camera guy shows up. He did his thing and brings the price quote to me. He tells me my sewer line isn't cracked, it isn't sagging, and it doesn't have roots growing through it. But he claims it is old and thinks I need a fancy pipe lining which will basically reinforce the pipe so it doesn't eventually crack...
Ok, so I ask how much. He quotes me $18,000!! And then this piece of sh*t scammer tells me he just had a spot open up tomorrow and if I sign the paperwork now to book, he'll give me 25% off my appointment! So it will only be $13k! SCAM SCAM SCAM SCAM SCAM SCAM. Anybody smell a scam?
SCAM SCAM SCAM SCAM SCAM
Next, I of course, ask to see the video which he doesn't have... but he'll put the line back in for me because he didn't think I'd want to see the video of my $18,000 sewer line that isn't broken, cracked, or sagging but for some weird reason clogged up again after only 2 weeks???
Guys... remember plumber guy from the beginning of the story that got all serious about getting a second opinion!? Sh*t he was RIGHT. He was basically telling me a company like horizon and roto-rooters are scams and I AM TELLING YOU RIGHT NOW THEY ARE A DISGUSTING SHADY SCAM.
Do yourself a favor and save the time, hassle, and anxiety that you might have some major repair or problem with your house and hire a locally recommended company. Stay away from greed scammers like Horizon.
I have since had another company come out and run a camera inspection ON THE SPOT with me standing RIGHT next to them. They showed me absolutely nothing was wrong with my line leading to my house. They then suggested a different method of cleaning the line. They also showed me everything that horizon missed and intentionally neglected so that my line would back up again.
It has been 4 months and nothing has backed up again. So weird that after horizon came out it backed up again in less than two weeks!???
I'm so disgusted by this company and it's disgusting morally corrupt employees.
Cory W.
12/11/2021 12:00:00 SA
Absolutely avoid Horizon at all costs. My boiler went out when it was below freezing (28 degrees). No COVID protection protocols in place. Tech had no mask nor offered to wear one. Tech had little to no experience. Tech erroneously diagnosed the problem and tried to replace parts of my heating system that did not need service, then pushed the membership program on top of the huge fees to replace two simple electrical components that cost $20. Horizon predatorily offered to replace them for $750. Tech did not have the electrical parts, said he had to get them, then never came back. Three days my house has been without heat. I called dispatch six times wondering when they will do the fix. Some people told me they had the part, others said they weren't able to get it. A follow-up service call was scheduled, tech was a no-show with no notice. I called about the no-show and tried to get a supervisor to help twice, dispatch said he would call each time. To this day, no one has ever called me to address the problem, my boiler was never fixed, and no one seems to care. Horizon is all talk and marketing. When this company dies, I will be the first to dance on its grave. Hire a good, family run HVAC services company that's been around awhile.
Abysmal
All slogans & advertising.
Zero performance. Customer service, and failed repair.
Moving on.
Steve L
MH T.
04/05/2021 12:00:00 SA
We are trying to sell my parent's house. My father passed away in July. As part of the house negotiations, I called Horizon to ask for the records (since the technicians never filled out any of the cards on the actual units).
You'd have thought I was asking them to rebuild the Brooklyn Bridge. In this day and age of emails and reports being able to processed quickly, they told me it would be 7-10 days!!! What is the value in over-paying Horizon all of these years to be able to show that you've taken care of you HVAC with service records, when they can't even send an email with a summary! Then, try to talk to some one in management is IMPOSSIBLE - FOR THAT -they tell me to go to their website and I can request the report!!! What the friggin kind of service is that - Buyer Be Ware! These guys only want to take your $$ not help you when you need something - like documentation or a report.
Mark K.
04/03/2021 12:00:00 SA
do not use this over priced awful company! i had a heat issue & their guy came out & told me the corbon monoxide was at beyond dangerous levels. i have worked in the industry & i asked the repair guy to show me where he got his reading from. he put a carbon monoxide meter in the exhaust system & said these are dangerous levels. i said are you sure. he said absolutely. i said take your meter out of the exhaust system & he was shocked that i knew wtf he was doing. any exhaust gives off carbon monoxide. i said gtfo out of my house.
never ever again! worst place ever!!
OUTSTANDING SERVICE was performed promptly with expert work and advice from the home office through on-site completed work. Topnotch company.
Used their plumbing services in the past and was satisfactory with pleasant employees. My AC broke down and decided to schedule an appointment. I can understand if they want to charge a visit fee on top of the diagnosis fee plus labor and parts. I am not okay if they are advertising a special for $50 off any AC repairs and not applying it to my bill which I saw on a highway billboard shortly afterwards. To have the technician not apply or mention the special is egregious. Not a good business strategy to steal $50 dollars and to never have my business again. I was even kind enough to reschedule the appointment as they were likely going to be late. Avoid Horizon. So many other cheaper and honest businesses available.
Joanne W.
03/05/2019 12:00:00 SA
The services guy came early for a free consult. He was very informative, explained every step. He gave every disc I could receive, by the time he was done explaining I purchased a new water heater. I am so thankful to have hot water, we take it for granted.
Thank you very much Dale
Always called Horizon when in King of Prussia home and was always happy with price and work
Moved to Limerick. Needed a new kitchen faucet and had them come out. Knew it would cost $49 but assumed they were still above board, so I agreed.
Ready for this??!! They wanted to charge us $896.00 for 1/2 hr work and new faucet. After I threatened a Yelp and Facebook review, he went down to $576.00. STILL A RIPOFF! I didn't want to lose $49.
So, to install a faucet, minus the faucet price of $250, they charged $326 labor for 1/2 hr work!!!!! Didn't even give me a Horizon service plan for other services and told me they were coming down a lot for me. So, if I said ok originally, labor for 1/2 hr would have been $646!!!!! He was actually here over an hour waiting for Uber to deliver the faucet, but said that's not included in price!!!
RIPOFF!!!! NEVER AGAIN!!!!!!
UPDATE: Horizon called and we can to an agreement. Even though I was upset, Alyssa was wonderful with me! Thank you
Joe W.
08/04/2018 12:00:00 SA
Outrageously expensive. Run. Don't use them. Don't even call them. Total rip off.
I had a small leak under my faucet and had Horizon come out. The guy just started work without giving me a price first. Since it was just a small drip and he said it would take about 30minutes, I figured it cost about $100.
Nope. He finishes up and charges me $270!!!! Are you f'ing kidding me? I will never, ever call Horizon again. I'll let me damn house flood before I call them - it'd probably be cheaper anyway.
Do yourself a favor - research local plumbers -and use them.
Their business model is crap. They charge people $50 just to come out and since people are already in the hole, many people will pay for the work since they've already spent $50 and don't want to go through the hassle of having someone else come out. And that's how Horizon rips you off. Just don't call them to begin with.
Second time I've used Horizon. Well satisfied with both jobs. Clogged drain on 1st visit. Replaced an outside faucet on 2nd.
David M.
07/04/2021 12:00:00 SA
One word..theives. Came to my house without giving a quote. Wanted $1500 to install 1 toilet and 2 faucets once here. Unbelievable. Had a plumber come over and he did it for $350. Did a great job as well. Never use this company.
Josh L.
05/06/2021 12:00:00 SA
These guys are gangsters. I had a heating unit that was not working and they sent out this guy to fix it. First he takes a look and says a capacitor needs to be replaced and tells me its going to cost $450. I asked him to show it to me and when I looked up the brand it was $3 on the internet. Since he had everything opened up I let him do the repair, then he told me they were not going to honor the $50 off coupon that they had sent me. A week later my unit went off again, this time he comes and replaces it and changes me about $400 for a $50 thermostat. My unit went out again and I decided not to use these guys. Someone needs to Sue them. DO NOT EVER CALL THEM FOR SERVICE
Nicholas S.
05/01/2021 12:00:00 SA
Terrible company that has a poor understanding of the systems they sell/install in people's homes. I purchased a new heating pump/HVAC system for my home on 4/28. After promising they are HVAC experts and have the best teams in the business, Horizon proceeded to do an absolutely terrible job installing the system THEY sold to ME. You would think a company like Horizon would have a great understanding of the systems they sell home owners.
On the day of install, their team arrived at 7:30 AM and worked to install my system, completing the job around 5 PM. The employee showed me how to turn on the system and left. The system immediately started blowing hot air. I tried to turn the entire unit off, but it continued pumping hot air getting my house to 80 degrees (almost 10 degrees hotter than it was outside). I called the salesperson that sold me the system, and he told me someone would come back to check on this issue (that I was having on the brand new system they installed). One of the original installers arrived back around 6:30 PM and was clearly panicked and did not know what was going on, he had to call multiple other employees and was running into and out of my house for over an hour. He claimed to have fixed it and left saying someone would need to come back in the morning to replace a broken part (on my NEW system). No sooner does he leave does the hot air continue to blow. He told me I could turn off the system at the breaker and it would turn off, I did this but that didn't work. I had a heat pump constantly blowing hot air in to my home and couldn't get it to stop. My house got to 88 degrees before I figured out how to manually shut off the emergency heat that had been triggered by the faulty equipment Horizon installed. During that entire time, I could not get anyone from Horizon on the phone to help me other than a dispatcher that could only tell me a tech would get to my house at some point that night to check on my new system a third time (the tech eventually arrived at my house at 10:30 PM, over 15 hours after the job began at 7:30 AM. He was able to temporarily fix the issue but someone had to come back the next morning to finish installing a system Horizon is supposed to be experts on).
These people installed a faulty piece of equipment that was malfunctioning in my home and left TWICE. If I hadn't called them multiple times that evening, they would have left my home in that condition overnight potentially causing a real disaster in my home. This was dangerous, period. I had to call again in the morning to make sure someone was coming to help as I didn't receive any follow up after the last tech left my house at 11 PM that night. I then had to request a manager call me to review what in the world went wrong and why Horizon did an absolutely terrible job on this install. After the 4th tech left the day after my install, Horizon was content to leave the matter closed instead of calling and offering a simple apology for the disaster of a job.
Overall, it was an embarrassing experience for them and a potentially dangerous one for me. I don't even know what would happen to my home or the system if it had been left to continuously pump emergency heat into my home? What if I had left for the night and my pets were left in that home because I didn't realize there was an issue? Deal with these people at your own risk, they don't know what they are doing and are fine leaving your home in a potentially hazardous condition.
Mark K.
04/03/2021 12:00:00 SA
do not use this over priced awful company! i had a heat issue & their guy came out & told me the corbon monoxide was at beyond dangerous levels. i have worked in the industry & i asked the repair guy to show me where he got his reading from. he put a carbon monoxide meter in the exhaust system & said these are dangerous levels. i said are you sure. he said absolutely. i said take your meter out of the exhaust system & he was shocked that i knew wtf he was doing. any exhaust gives off carbon monoxide. i said gtfo out of my house.
never ever again! worst place ever!!
OUTSTANDING SERVICE was performed promptly with expert work and advice from the home office through on-site completed work. Topnotch company.
Used their plumbing services in the past and was satisfactory with pleasant employees. My AC broke down and decided to schedule an appointment. I can understand if they want to charge a visit fee on top of the diagnosis fee plus labor and parts. I am not okay if they are advertising a special for $50 off any AC repairs and not applying it to my bill which I saw on a highway billboard shortly afterwards. To have the technician not apply or mention the special is egregious. Not a good business strategy to steal $50 dollars and to never have my business again. I was even kind enough to reschedule the appointment as they were likely going to be late. Avoid Horizon. So many other cheaper and honest businesses available.
Joanne W.
03/05/2019 12:00:00 SA
The services guy came early for a free consult. He was very informative, explained every step. He gave every disc I could receive, by the time he was done explaining I purchased a new water heater. I am so thankful to have hot water, we take it for granted.
Thank you very much Dale
Always called Horizon when in King of Prussia home and was always happy with price and work
Moved to Limerick. Needed a new kitchen faucet and had them come out. Knew it would cost $49 but assumed they were still above board, so I agreed.
Ready for this??!! They wanted to charge us $896.00 for 1/2 hr work and new faucet. After I threatened a Yelp and Facebook review, he went down to $576.00. STILL A RIPOFF! I didn't want to lose $49.
So, to install a faucet, minus the faucet price of $250, they charged $326 labor for 1/2 hr work!!!!! Didn't even give me a Horizon service plan for other services and told me they were coming down a lot for me. So, if I said ok originally, labor for 1/2 hr would have been $646!!!!! He was actually here over an hour waiting for Uber to deliver the faucet, but said that's not included in price!!!
RIPOFF!!!! NEVER AGAIN!!!!!!
UPDATE: Horizon called and we can to an agreement. Even though I was upset, Alyssa was wonderful with me! Thank you
Joe W.
08/04/2018 12:00:00 SA
Outrageously expensive. Run. Don't use them. Don't even call them. Total rip off.
I had a small leak under my faucet and had Horizon come out. The guy just started work without giving me a price first. Since it was just a small drip and he said it would take about 30minutes, I figured it cost about $100.
Nope. He finishes up and charges me $270!!!! Are you f'ing kidding me? I will never, ever call Horizon again. I'll let me damn house flood before I call them - it'd probably be cheaper anyway.
Do yourself a favor - research local plumbers -and use them.
Their business model is crap. They charge people $50 just to come out and since people are already in the hole, many people will pay for the work since they've already spent $50 and don't want to go through the hassle of having someone else come out. And that's how Horizon rips you off. Just don't call them to begin with.
Second time I've used Horizon. Well satisfied with both jobs. Clogged drain on 1st visit. Replaced an outside faucet on 2nd.
David M.
07/04/2021 12:00:00 SA
One word..theives. Came to my house without giving a quote. Wanted $1500 to install 1 toilet and 2 faucets once here. Unbelievable. Had a plumber come over and he did it for $350. Did a great job as well. Never use this company.
Josh L.
05/06/2021 12:00:00 SA
These guys are gangsters. I had a heating unit that was not working and they sent out this guy to fix it. First he takes a look and says a capacitor needs to be replaced and tells me its going to cost $450. I asked him to show it to me and when I looked up the brand it was $3 on the internet. Since he had everything opened up I let him do the repair, then he told me they were not going to honor the $50 off coupon that they had sent me. A week later my unit went off again, this time he comes and replaces it and changes me about $400 for a $50 thermostat. My unit went out again and I decided not to use these guys. Someone needs to Sue them. DO NOT EVER CALL THEM FOR SERVICE
Nicholas S.
05/01/2021 12:00:00 SA
Terrible company that has a poor understanding of the systems they sell/install in people's homes. I purchased a new heating pump/HVAC system for my home on 4/28. After promising they are HVAC experts and have the best teams in the business, Horizon proceeded to do an absolutely terrible job installing the system THEY sold to ME. You would think a company like Horizon would have a great understanding of the systems they sell home owners.
On the day of install, their team arrived at 7:30 AM and worked to install my system, completing the job around 5 PM. The employee showed me how to turn on the system and left. The system immediately started blowing hot air. I tried to turn the entire unit off, but it continued pumping hot air getting my house to 80 degrees (almost 10 degrees hotter than it was outside). I called the salesperson that sold me the system, and he told me someone would come back to check on this issue (that I was having on the brand new system they installed). One of the original installers arrived back around 6:30 PM and was clearly panicked and did not know what was going on, he had to call multiple other employees and was running into and out of my house for over an hour. He claimed to have fixed it and left saying someone would need to come back in the morning to replace a broken part (on my NEW system). No sooner does he leave does the hot air continue to blow. He told me I could turn off the system at the breaker and it would turn off, I did this but that didn't work. I had a heat pump constantly blowing hot air in to my home and couldn't get it to stop. My house got to 88 degrees before I figured out how to manually shut off the emergency heat that had been triggered by the faulty equipment Horizon installed. During that entire time, I could not get anyone from Horizon on the phone to help me other than a dispatcher that could only tell me a tech would get to my house at some point that night to check on my new system a third time (the tech eventually arrived at my house at 10:30 PM, over 15 hours after the job began at 7:30 AM. He was able to temporarily fix the issue but someone had to come back the next morning to finish installing a system Horizon is supposed to be experts on).
These people installed a faulty piece of equipment that was malfunctioning in my home and left TWICE. If I hadn't called them multiple times that evening, they would have left my home in that condition overnight potentially causing a real disaster in my home. This was dangerous, period. I had to call again in the morning to make sure someone was coming to help as I didn't receive any follow up after the last tech left my house at 11 PM that night. I then had to request a manager call me to review what in the world went wrong and why Horizon did an absolutely terrible job on this install. After the 4th tech left the day after my install, Horizon was content to leave the matter closed instead of calling and offering a simple apology for the disaster of a job.
Overall, it was an embarrassing experience for them and a potentially dangerous one for me. I don't even know what would happen to my home or the system if it had been left to continuously pump emergency heat into my home? What if I had left for the night and my pets were left in that home because I didn't realize there was an issue? Deal with these people at your own risk, they don't know what they are doing and are fine leaving your home in a potentially hazardous condition.
Joe P.
02/06/2021 12:00:00 SA
My heater stopped working during the snow storm. I called the HVAC person I always use but it was a Sunday and didn't expect to hear from him. A friend called Horizon for me and they arrived. They did very little to diagnose the problem and started their sales pitch for a new heater for $9,000. My HVAC person called me back that night and told me it was an outrageous price. Horizon came out again the next day with a sales rep to try to sell me again. My HVAC guy came out in the afternoon and fixed the issue for $460.00. I was speaking with some family and friends and they had the same experience with Horizon. It's a sales organization mentality not fix the problem for the customer company.
Marc S.
03/09/2018 12:00:00 SA
Never ever use this service! I had a water valve to my toilet leaking I was charged over $350.00 for Work that took the technician 20 minutes! That's more that $1050 an hour!!!!
The part itself was only $15.00! I called three other plumbers after the fact and found that the average cost was about $130.00 !
Jill G.
05/03/2020 12:00:00 SA
Horizon was there for us when our utility sink was backing up. We called them & it was fixed in no time. It is so nice to have a company that is fair, trustworthy, & honest for our plumbing & heating needs.
Kathryn S.
12/10/2019 12:00:00 SA
So far total fail. I went online and submitted request around 9 pm for appointment. No response (still waiting). So contacted again. I was given 10 am to 2 pm window. Horizon personnel arrived at 1:56 pm - but the WRONG crew! They sent HVAC when my complaint was broken water heater. I was told Horizon would contact me shortly. After 2.5 hours (4:30 pm), I contacted them. I was clearly off their radar. They said someone would contact me during their normal working hours. Thanks for nothing.
Their site says open 24 hours. Sounds like a joke to me.
Stay away!!!! I called at 7am, happy that they answered the phone on a weekend and was given a 4-hour window for service. We had NO heat in mid January. Not only did they never show up, they never even called to say they were late or delayed. We froze for 2 days until a reliable legitimate local contractor fixed us up.
Read the other reviews online, SCAM SCAM SCAM!
What a joke...called Horizon because of a lack of return in my HVAC system. Their solution...a $23k replacement system (I should add my furnace has 8 years on the warranty and my av had 5 years left).
The fix...a $12 can of mastic from Lowes to seal my return vents in the basement.
Do not ever purchase their maintenance program!!! It's interesting how they can be out the same day for income producing calls but to try and schedule for their pre-paid maintenance they are completely booked for 4 months!!!
And then they call 3 days prior to the appointment and somehow know the technician won't be in and have to reschedule another month away!!! Awful customer service!!!!!
the plumber told us that the leaking water from our toilet was clean water when it's actually water that's being flushed. this should have been basic 101 plumbing, but he was dead wrong. believing the leaking was clean, we did not contain the leaked area or sanitize as well as we would have. and now our whole house is contaminated. and my elderly parents and I have unknowingly touched biohazardous materials. deeply disappointing. and downright dangerous. extremely unsatisfied.
Jojo E.
08/12/2017 12:00:00 SA
Ripping off hardworking homeowners!!!!
Gave us a $1,500 quote MORE than another local company for our air conditioning blower motor! We were out the $79 quote, but much rather that than paying $1500!!!! Insanely priced!!!! A whole new air unit doesn't cost much more!!! These people are nuts!!!!!
The Horizon tech that gave us the estimate said I'm not gonna lie, u have a fancy unit in there, prob gonna b expensive. The second estimate tech said, no fancier than anyone else's.
Beware!!!!!!!
Heidi F.
09/04/2019 12:00:00 SA
Buyer Beware.
Just had to throw the technician out of my house after it was nothing but an 1 1/2 hour hard sell for a new A/C unit. He was supposed to be there for my tune-up, but who knows whether he did anything to the system or not. He stopped short of calling me stupid, but told me misleading information and tried to scare me into a sale. Maybe I need a new unit, or maybe I don't, but for sure I am getting a second opinion.
ALWAYS GET A SECOND OPINION...
AC system wasn't working correctly. Horizon spent very little time talking about fixing the existing system and pushed to replace the entire system at a cost of $15,000. When they did talk about fixing the system they said it would cost a ballpark $4,000 to fix it.
Spoke to a different HVAC company over the phone and they advised me that my AC (most likely) froze up due to a clogged filter. Let the system thaw out, replaced the filter and the system is working great again. That phone call saved me $15,000. All it needed was a new $10 filter.
ALWAYS GET A SECOND OPINION!!!!
I wish I could give 0 stars but that is not an option! This place is a total scam. Had them come out to do routine heat and AC maintance. The tech was supposed to clean the outside condenser and didn't he also left caps off the AC that would allow the friderant leak. We were also told that the system is old and is on its last legs and needs to be replaced asap. The quote to replace the system would be between $9k and $20k. So a $59 dollar tune up all of a sudden is a major issue..
Called a different HVAC company to come out and give a second opinion a day or so later. After they cleaned up the system that the previous tech didn't the short story is the heat and ac unit even though it's older is fully functioning and should last for numerous years.
I would never recommend horizon services they are nothing but a rip off!
Joe S.
03/08/2021 12:00:00 SA
I just wanted to replace my heat pump and would not give an estimate without trying to up sell everything they could think of. Ended up asking them to leave ! Telling me that the service panel had to be replaced. That's when I told them to leave the house. Call a different contractor and nothing wrong with the service panel. My recommendations are to stay away from horizon services one big con job trying to sell things not needed! You will end up paying double if you hire horizon services!!!
I'll start this off by stating that the technician who came out was great. This is more so a negative review on the company as a whole versus their staff.
We had a sewer line backup and called Horizon to come out to fix it and determine what the cause was. They came out within a couple hours, snaked the outside pipe and used a camera scope to take a look at what was going on. This part of the service was fine - fast service and normal/ reasonably priced. However, they told us our sewer pipe was in terrible shape and needed to be replaced right away. They quoted us an insane amount of money, in the 5 figure range.
We had a different company come out to give a quote, and 2 different men from that company said the same thing: 1. Our pipe did not need to be replaced right now, it should have a few more years on it at least. And 2. Their quote to replace it, if ever needed, was a third of the price. After talking with neighbors and friends it seems this is very common practice for Horizon. They push the sale and at a very expensive price tag.
I had a faucet in my bathroom that needed to be replaced . I'm a SAHM with little kids . Apparently, I look like a fool. He quoted me over well over 1,000$ . Called another company had it done for 400$ TOTAL SCAM OF A COMPANY! Go somewhere that won't rip you off !!!!
A technician came to my home last month to take care of two issues - he replaced a broken drain stopper in my bathroom sink and he also replaced a showerhead with one that provided better water pressure. Regarding the showerhead, I learned after the fact that there were actually two options I could've chosen from but for some reason the installer didn't advise me of this at the time, so they needed to return days later to install the other option which it turns out was actually better at the same price.
From the standpoint of calling in for customer service, they seem to have a lot of layers of staff because there was a lot of transferring me to various departments, so be prepared for some frustration.
On a positive note, their techs appear knowledgeable and show respect for your home by putting on disposable slippers before entering.
I'm on the fence about contacting them in the future.
ZERO STARS!! I called for an appointment to have my heater and a/c unit serviced in July 2020. The earliest appointment they had was for September 16, 2020. There was a flyer sent in the mail to have both systems done at a discounted price, so I acted on it. On the day prior to my appointment, Horizon called and cancelled my appointment because they didn't have a tech available. I waited two months for this day, and now they can't hold up their end of the deal. I think that they scam people with a fake discount to get them to be a client. Of course, when I called back to speak with a supervisor, no one is available to speak to me. I WOULD NOT TRUST THIS COMPANY! Go with a small local company!
I have been a customer of Horizon Services for about 10 years. They installed my heater and they also installed a new bathroom sink/vanity. Each time a technician has been to my home I have received outstanding service. They are on time, polite, considerate of my pets and clean up after the job so it looks like nothing was disturbed at all. I trust Horizon Services to provide professional technicians who explain the work they are going to do and at a fair price.
Update: Horizon reached out to me and we discussed my concerns and came to a satisfactory resolution. As I mentioned in my original post, each employee I have interacted with has been great. Excellent customer service.
C W.
08/02/2020 12:00:00 SA
FRAUD ALERT. I purchased a maintenance contract. On the day they were supposed to come, they called out sick. When I called to reschedule they told me the soonest they can maintenance my air condition was in 8 months. This is AFTER summer and winter and into next year. This company thinks it is entitled to your business. They are snobs, and so full of themselves when you call they literally laugh on the phone. When you ask for a supervisor they purposefully make you wait so long you have to hang up. I HATE Horizon. Call anywhere else. Anywhere. Even a union apprentice will do a better job. They are like the mafia's version of HVAC companies.
Capacitor Scam! Wow! So the first time I had horizon out for a clogged drain I had an amazing experience! The tech was great! Super knowledgeable and cleared my drain for the $99 fee they advertise. They came out same day and for hundreds less then the competition, plus everyone else said it would be 2-3 days before they could come out for service. I was so happy I tipped the tech $50 as he deserved it doing such a dirty job and for coming out almost immediately. 6 weeks goes by and I get a coupon for a $59 AC tune up plus a $29 heater tune up in the fall. Honestly you can't beat this kind of a deal and later you might guess why. The tech came out and again was great and quite knowledgeable. This is where things get interesting. The tech indicated that the capacitor on my unit was getting old and not holding all the charge it should. He told me he could work up a price for replacement and then went outside to finish his paperwork and prepare a quote. While he was doing this I went into the attic and popped the 4 screws off the cover, took a picture of the capacitor and had a replacement price off of Amazon within 5 min. When he came back in he quoted me $307 to replace. Guess what the cost of the capacitor was on Amazon? $12.95 (with tax and free shipping). The capacitor has two leads that are CAREFULLY unclipped and then re clipped onto the new one. 4 screws to put the cover back on and voila! Done in 5-10 min for $13. I politely declined the replacement and installed the new one myself when it arrived two days later. Be wary of these low cost tune ups, they are an inexpensive way to get a problem diagnosed so that you or others, (not horizon), can repair for a fraction of the cost. I was ready to have the work done if the cost was $50 or less, I knew the cost of the part and I was willing to have a professional do the installation as no one wants to get hit with 370 volts but when he came at me with a $307 quote I had to hold back from laughing out loud. Granted I am a handy person and many may not feel comfortable doing this work, I dare to think how many people have been scammed this way or for another astronomical repair quote for a quick easy fix. Below is a picture of my new $13 capacitor. Be wary but feel free to use them for a cheap diagnoses if your having issues.
Gail Z.
07/09/2020 12:00:00 SA
Loved that I could track where the technician was and when he would arrive. He arrived when he said he would. He came in with his shoes covered and a mask to protect me from Covid-19. They are honest and don't tell you something is wrong just to make a higher bill. When they replaced my air conditioning and heating unit they were neat and efficient. When they took out the unit and put it on the grass two seconds later another truck came to take it away!!
Have used them in the past for my HVAC but used them today for my plumbing and will be the last time. I was having a problem with my one toilet and was told the flapper and valve needed to be replaced and was charged $300 for part and labor. The guy was here less than 30 minutes since I was on a call during it. I looked up the price of the pieces that were replaced. It was maybe $25 for the high end. While I needed it done I should have just called someone else, I understand markups but that is just insane.
I will use them for the HVAC contract I have but that may just be all.
Monday Sean came to our home and gave us an estimate. We decided to go with Horizon services. Yesterday, Wednesday, Brian and Adam came out and did the job.
Horizon Services is where it's at!! Yesterday they replaced our home heater and air conditioner. Brian and Adam arrived at 8 AM and left at 5 PM. They put all the metal stuff outside and cleaned all the areas where they worked. Both Ron and I are impressed by the professionalism of these two young men, by their commitment to the job i.e., work ethic, and their competence . Thank you guys, and thank you Horizon Services. We will be in contact. Oh, we also got a programmable thermostat that Adam taught us to correctly operate! (Priceless)
I would LOVE to give ZERO stars because that's how distasteful my experience was with horizon services. Our heater/AC is on the older side and we know we will have to replace it at some point, but currently it's working great. We called horizon to come out and service it. We paid 60 bucks for a guy to come out and NOT SERVICE IT, tell us you will need a whole new system, there is no cleaning you just have replace it. Said he couldn't find the coil and we need all new duct work. My husband said ok because he knows nothing of HVAC, the service tech set up a meeting with the sales guys. The sales guy was SO incredibly rude. Once he told us we needed a 15,000 dollar system for our home (our home is 1,200 sq ft) we said ok we want to get some other quotes to be sure, he LITERALLY SAID why did you even have me come out here, this is ridiculous. TO OUR FACES!! How dare you get annoyed that we can't afford a 15,000 system when it's STILL working!!! Both the service tech and sales guy were SO rude. We had ANOTHER company come out, he was in our house all of a half hour, found the coil, said our duct work needed some work but could be fixed at not a high cost and told us they could give us a brand new system for 5,500!!! They are also A rated and use the same tools/systems as horizon does. You are a bunch of scammers and just want people's money it's disgusting. I would NEVER recommend horizon for anyone, not even an emergency.
Edit: to Peyo P; I am unsure of how to contact you directly. Can you please send me a message on here, and I will gladly give you the information you requested.
I am selling my house and buyer had the line scoped and said there is a blockage in line, I called horizon to clean the line, the tech name thomas came and request to see paper from township and request to see paper from the buyer inspection, I told him that he need any paper to clean sewer line, he said he has to camera the line to make sure he cleaned the line. I told him we only need to clean the line, didn't order camera and didn't ask him to do lateral inspection. then He started to screaming and said we are doing it illegal and he is calling the police. i am not sure whether he on drugs or he was pressured by the company to try to find bigger problem and make the sale. I have to asked him to leave my house! I then called Horizon 3 times and asked to speak with a manger, now 24 hours passed, No one called back since. I can only assume they are guilty. They didnt waste any time charge my credit card for the service without even give me an invoice. This is so wrong!
I've used Horizon twice. Each time I had to call them back a couple months later to repair the same problem again. They are so expensive, they charge you a fee for just using them the first time. I'm done. I gave them a chance because I liked their tv ad campaign, but I've got more important things to do with my time & money than wasting it on them!!! I'm going back to Wexler Plumbing- they always got it done right the first time.
My 90 year old mother had a leak in her bathroom faucet. I was on the phone with the technician who said the only way to fix was to replace the$800 faucets. I was not there so what could I do but say yes.
The technician replaced the chrome faucet with brass since they were out of stock and said he would come back when the chrome arrived.
Guess what happened.....the faucet is still leaking. Obviously new faucets were not the solution. Where are my old ,perfect faucets ?
I have called 3 times to speak to a plumbing supervisor in the past 3 weeks and no one has called. Really !
I was told that Horizon is the best ....Drip drip drip
Staying true to their word, I feel like they went out of their way to make it right. I was refunded my money as well as given some coupons for future service. I am sure that I will use them in the future because they do stand behind their work. Great Job Horizon, you do know how to take care of your customers!
Kevin H.
07/08/2021 12:00:00 SA
7/8/21 - I modified this review as I finally got a call back from Horizon Services. We had an major issue with a gas leak due to a new hot water heater installation that was done incorrectly. It took 5 days to receive a call back and to get the situation addressed. On three separate occasions I called trying to speak to customer service/manager and even tried the chat feature from the website and each time was told someone would call and it never happened. Horizon in the past has treated us well however it seems whenever there is a need to speak to customer service or a manager no one is around or available. Their services are not the cheapest around and in the past we decided to pay the higher rates hoping for better service, work, technicians, and feel like they are quick to pick up the phone and take our money, but not so quick to rectify things if there is an issue. If you read through the other reviews here it seems sadly that I am not the only one stressing this point. If your service/installation goes smoothly with no issues I am sure you will be happy with their work, but if there is a problem get ready to wait and put in a bunch of effort to get in touch with someone to assist. Hoping that this changes as it's not only about the quality of work performed, but supporting that work and being there after the install for the customer.
Lauren D.
11/11/2020 12:00:00 SA
On two visits the service technicians did not have the correct size filters to replace in my units. I have been waiting 8 months for the filters from my A/C tune-up and now a month for the filters from my heat tune-up. Called customer service a number of times and each time they say the order has been placed and someone will be in touch. No one was ever in touch with me and I've wasted so much time on this. Asked for them to be delivered via mail, dropped off at my house, or a credit. Shouldn't take 8 months for this. Don't offer this part of the service if you can't follow through.
I called about a toilet that wont drain. I told the guy my sump pump been actively dispersing foul smelling water and I think it's all associated with my toilets and drains. The plumber had me sign an agreement before he did the work. He did exactly what I already did. He snaked the toilet. He flushed all the toilets and the water rescinded. When he flushed the basement toilet it wouldn't drain, again. The sump pump went crazy and spit a ton of foul water out. The plumber says, yeah I don't know what's going on, that's weird, let me make a call he says someone will come to run a camera line through the pipes but I say to him, wouldn't they just see water? He could not answer and suggested I just replace the toilet as a fix. After he left I cancelled the extra service solely based off his incompetence. They charged me $100 bucks to waste 20 minutes of my time and I had a feeling the next guy would've charged more and I still would need a plumber.
Keith H.
09/07/2020 12:00:00 SA
They may be biased. His map shows he works in Philly, but told me he doesn't serve my area. I'll read between the lines and believe that he didn't want the job, it was too small and he didn't want to say so, or he doesn't want to work a black area. Out of over 15 plumbers I've contacted, at least he was one of the few to respond.
Had an annual contract with Horizon and had two fine regularly scheduled service calls. One night my AC clearly had a problem as house reached 83 degrees overnight. Called on a Friday morning and was told earliest a tech could arrive was Tuesday. I indicated this was unacceptable as it was expected to hit 95 degrees that day and the weekend called for more of the same. Told them it was an emergency and that I would take the Tuesday appointment for now with the caveat that if I found someone else to service my unit before hand they would lose my ongoing annual contract business. Well called Meade Appliance who came out to my home that afternoon and resolved the problem that day. What a blessing. Could not believe I was treated this way particularly given that I paid an annual contract that I presumed would give me priority service for emergency repair calls.
They will rip you off and talk in circles and hope that the customer is ignorant enough to agree. Whatever you do, do not use this company unless you hate money.
We recently purchased a new HVAC system from Horizon. All aspects of the process went well and we are extremely pleased with our choice. Prior to this we used a good but smaller company which just could not deliver the service we need. Horizon may well be a bit more expensive, but we found the quality of service and equipment to be worth the price that was charged.
Bobby L.
08/08/2019 12:00:00 SA
I had a great conversation with John, a sales person for Horizon. He shared with me the pros and cons to the HVAC system I currently have. My main focus was lowering our monthly bills. Based on what I need on the phone and brief description of my home he got right to the point. Addressed areas he was concerned about and shared what his recommendation would be. I am overly appreciated of not only his knowledge but honesty. RECOMMENDED!!!!
Tree D.
12/11/2019 12:00:00 SA
This company is. A joke ! They do not care about their customers. We had a company for nearly 8 years and they merged with Horizon about 1.5 years ago. We have a service contract and last year we upped with Horizon and they came out to service it for it's yearly cleaning . We called this summer to get it scheduled. The earliest would be December 3 . I was not happy but ok it was in the calendar . The day came and they never confirmed the appointment, so I called and they said it was scheduled 2 to 6pm. I get a call at 3:30 telling me they are not coming. They said they I'd not service my brand of furnace. I advised they did the previous year and the previous 6 years with the other company. They said sorry but we will not. I said refund my contract in full as this is ridiculous.
What a joke !
Michael L.
08/12/2019 12:00:00 SA
I have to say overall I am a huge fan of Horizon Services, they come out very quickly and give a very detailed explanation of the issue and different ways for to be fixed.
I was not happy that I had to replace my unit and the cost was a little more then I was comfortable with but I know the work was done correctly and the warranty and level of coverage that I have do help with some of that.
All of the representatives: initial technician, sales rep, and install team where all great and very professional. There was no sales pressure and I feel I did make a good decision going with Horizons.
Keep up the great work.
Celeste S.
08/08/2019 12:00:00 SA
Brian came to our home listened attentively to our problems offered possible solutions and began to work to correct our garbage drain and shower.
He was professional and knowledgeable and educational to us.
He worked meticulously caring for our floors and cabinets. He explained all he did and rectified all our problems.
We are absolutely thrilled with his work.
Thank you.
. Six months ago I noticed the tech wasn't doing some of the things checked off on the list. I had to pressure him to clean the outside coils since it hadn't been done in 5 years of Horizon tune ups. He cleaned about 3/4 inch of muck off of the coils. My system was running very inefficiently because of that. We have two units. He said the other unit has too many screws so skipped it. I complained to Horizon. I got the usual bla bla about how they will improve.
Fast forward to a few days ago. Another tune up. I figured I wouldn't say a word to the technician since I was assured the problem will be fixed. Well he skipped doing the cleaning of the outside coils again. So much for Horizon FIXING THE PROBLEM. I wanted to speak to the owner of this franchise and was told I can't. I was told the service manager would call me and he didn't. I don't think this company knows what they are doing. They did send a tech out to clean the coils today because I complained. What happens to customers that don't know anything about HVAC? I know enough to be qualified to comment. What about old folks or non technical customers that assume if the boxes were checked the work was done? I guess they get the short end of the stick. And if an out of warranty system fails due to improper or incomplete tune ups, you get zapped for the cost of it. Horizon needs to properly train their people and give them the time to do the work so they aren't apt to take short cuts. Horizon should have an ombudsman to follow up on visits not just have Dave G. tap dance around one star complaints on Yelp.
I would think a business person would be concerned that negative reviews can hurt business. If you go to Horizon's site you see 5 stars for thousands of reviews. But if you go to Yelp, you see the real story. 2.5 stars. That is due to a lot of one star ratings. That Dave G. says he will fix. If they fixed it as well as they fixed my issue, it won't be fixed. Just window dressing.
I will be calling the Operations manager Evan Bauer at 302-221-3511 about this review.
Andrew L.
07/07/2017 12:00:00 SA
We had an air conditioning system that hasn't worked for 3 years. I called horizon on a Thursday and made a Friday appointment. The tech (francis) arrived in the scheduled time window. He wore protective covers over his shoes while in the house. He quickly found and fixed the problem and explained everything. He offered advice on using the system and was very friendly. The price was much less than I expected. We are very happy after 2 bad experiences with 2 other companies over the last 3 years. Thanks francis!
Final update... Horizon has made good on their promise to remedy the situation. My mother is very pleased with the outcome. Although the experience was rocky at first, Horizon is a stand-up company that will ensure customer satisfaction. We're thankful to Horizon for the positive outcome!
Update... Horizon has been in contact with my Mother and has pledged to remedy the situation. I applaud their attention once the issue was escalated. We are now waiting to be sure they deliver on their promises.
Do not use Horizon! My Mother contracted Horizon to fix a leak in her bathroom. They told her it was the toilet and charged her $800 to replace the toilet. A few days later the leak continued. My Mother called Horizon again and this time the told her it was the soil pipe in her first floor wall. They replaced the PVC piping with Fernco couplings but placed the clamps on the outside. Then they tell her they can't close the wall and will need to bump it out. The cost to replace the line was $2,500. So now my Mom is in for over $3k and has a wide open wall and a huge amount of stress and anxiety. I feel Horizon has taken advantage of my 73 year old Mother. And now they tell her the can't come out for a week. Unacceptable service and terrible craftsmanship. My Mom has now hired a private contractor to repair Horizon's mistakes. Don't believe their commercial hype!!! They are poor quality and poor service hacks!
Lisa S.
03/09/2021 12:00:00 SA
I needed a replacement gas stove installed. Not a new stove, just swap out the old stove for a new. I live in a community where a county inspector needs to check the work before I get a certificate of inspection. This certificate is needed before I sell my condo. Horizon Services gave me a quote for install that did not include the price of the permit ($155). This is a big change in price, and their bid was not competitive with the added charge, but I didn't know they hadn't added this charge until the tech had completed the work. My mistake, I should have verified. The tech did not install a tip bracket, and he should have, and without this bracket, the install failed inspection. The tech has been out a total of 3 times. I still do not have the inspection notice. It has been 3 months now and I can not sell my condo until I get the notice. This is HORRIBLE service. I wish I had chosen someone else.
If price doesn't matter, Horizon Service is the contractor for you. My wife called them for emergency repair of our HW heating system. Horizon arrived within 2 hours on a Sunday and quickly diagnosed the problem - failed circulating pump and bad bladder on the expansion tank. They provided an estimate of more than $2300.00 for the repairs. My wife notified me of the cost, which struck me as extremely excessive - I was out of town at the time. I spoke with the service tech and told him the same, and said he was taking advantage of a bad situation. I told him we would get another contractor. He called me back within 5 minutes and dropped the cost $500 - which I said was still excessive. It also means he was overcharging us $500.00.
The next day I purchased the parts my self for less than $150.00 and had another plumber replace the parts for $400.00.
Horizon Service is a classic rip-off! Buyer Beware!
Kevin H.
04/10/2020 12:00:00 SA
Like several other reviewers here have stated, I would give horizon negative stars if possible. I have never written a yelp review before, but my experience was so abhorrent it warranted it. Be very aware, everything presented to you is a facade. They are incompetent across all levels of the business, despite all the bells and whistles like responsive customer service and tracking on their techs. Just the fact that a question on their customer service survey is how would you rate the appearance of your technician? Should be a red flag.
Now to the specifics about my experience. I called horizon because I needed a wax seal replacement on my rear discharge toilet. I knew they would be expensive, but I was unprepared for the sticker shock. They charged me $850 for an hour of labor and $10 worth of hardware. Still waiting on an explanation of how that is justified. First plumber I'm told has ten years with the company. Left the toilet not returned to its original position pressed up against the wall and incredibly crooked. Clearly took zero pride in his work. When the smell of sewer gas persisted, I called back a second plumber. He straightened the toilet out, but again said the toilet was all the way back on on, which it wasn't. Third plumber called his manager and told him not to pull and reseat the toilet. He just applied 3/8 of caulk around part of it. He came back a second time and caulked around the whole toilet. I even showed him another toilet as a reference to what it should look like when returned to its original position and suggested maybe trying something other than a traditional wax seal. In one ear and out the other (a recurring theme here). Needless to say the problem has improved but is still not 100% fixed. In the future, I'll just bite the bullet and call a real plumber to straighten it out.
That's part one. In the midst of all this, the plumbers cracked four tiles on the bathroom floor. So horizon sent out their contractor. Three visits to diagnose, replace, and grout. After the grouting, he left the bathroom a mess with a film of grout on the floor and grout stains all over my toilet and molding. Upon closer inspection, one of the tiles was not installed flat and he cracked another one while doing the grout work. So I begrudgingly called horizon explaining I need more stuff fixed that they broke, and couldn't help getting the impression she was not even listening to me. I even requested a different contractor. So I when the new contractor showed up, he was not a contractor at all. They sent a plumber! And he was like sorry, can't help you. Ninth visit: contractor replaces two tiles but chips all the edges of the adjacent tiles putting in the new ones and I also noticed one of the other previously replaced tiles was not flat as well. But at least he brought his level this time! At this point, I officially give up. This is your warning. If you want substandard, shoddy work and your bathroom left in worse condition than it was prior to repairs for an insanely premium price, then horizon is for you.
Marc T.
07/10/2020 12:00:00 SA
Horizon, on a Saturday, diagnosed and replaced my hot water heater in less than 4 hours. Their technician was super and did a great job and a great price with a super warranty. Highly recommend!
Frank M.
05/03/2020 12:00:00 SA
Ricardo, has been my service man a number of times. He is very professional and knowledgeable about the equipment. Can't go wrong with him
Alan S.
07/09/2020 12:00:00 SA
We got great service. We had a severely clogged kitchen drain. The technician was persistent and didn't quit until he cleared it. Great service and great price.
Ken M.
07/09/2020 12:00:00 SA
My new A/C system is running perfectly. The crew did a great job. The unit in the basement is great and guys working outside put in a new unit during a hot day.
Horizon did a great job installing our HVAC so we called them to have new faucets put into two bathroom sinks. Seemed to be a fairly simple job for a plumber. After he left we went to put the stuff back under the sink and noticed that the pipe is leaking and the sink is loose. Called back and was told we have to have the same guy come back to fix it and he can't come until tomorrow between 10-2. So his poor work now means we have to be here another day! What is wrong with this picture! Worst customer service ever!!! And they are ridiculously expensive!
Update: After three phone calls and not backing down a different plumber was sent out to fix the problems. Dominic was very good. It took him almost as long to fix the issues as the first plumber spent here trying to do the installation. My opinion is Horizon has grown too quickly and they can't get enough good quality plumbers. If you're lucky you get a good one and if you're not you will have big issues!
I've used Horizon for 4 years now and never had even close to a bad experience. Their techs are consummate professionals, knowledgeable in their services and product lines. Today was the usual 5 star experience.
Jose S. was my tech and he is a shining example of why I stay with Horizon. He is IMHO an HVAC expert. Additionally he is articulate, answers questions and puts himself in the customer's position when deciding on his response. I.E. He knows our concerns. He is a people person and a great asset to Horizon.
I am a gold service plan member and today's visit was my Summer tuneup. He performed my service on my heat pump and noted issues of concern which I knew to be true before he arrived. My decision to proactively replace a connector before I got stuck with a down device in bad weather was not because he tried to sell or upsell me anything. It resulted from questioning him regarding the device's function and his knowledgeable, honest response.
I also requested quotes for total replacement so I can ballpark the price of replacing the system when necessary. His knowledge of the various vendor's has given me what I need to do my homework ahead of time.
He was also clean and respectful around my home. Besides Jose S and today's visit l I love Horizon because they answer the phone. None of this taking my number and me wondering when they will call back. I have peace of mind because of their services.
This is easily the most ridiculous scenario. I had Horizon install two new furnaces and two new AC units back in December of 2017. That process was smooth and I was very happy. In fact, I was so happy I had my parents call for a new system in their house less than a month later.
October of 2018 comes around and I call for the yearly service they recommended. May 21st is the earliest they can schedule me because they are very busy with furnace installs, however they are calling people regularly to move the appointment sooner. Sure, why not. I make the appointment.
May 20th rolls around, and I have not heard a single word from them. I call and confirm that the appointment is still on the schedule for between 4:00 and 8:00 (in the evening). Great!
8:00 rolls around, and I have not heard a word. I call and they say that a technician is finishing up a job and can be on his way shortly. I'll receive a call soon. I'm already annoyed at this point, but if the technician is right around the corner, so be it.
8:40 rolls around, I call again. He's on his way and it'll be about 20 more minutes until he gets there. So, to recap, I make an appointment 7 months in advance (much longer than I'd truly like), and no one can bother to call me about delays or other issues.
As I said above, ridiculous.
John S.
08/06/2019 12:00:00 SA
Saw an advertisement by Horizon that said for $ 49.00 they would Tune up the AC system; we have 2 zones with 2 separate systems; waited 2 months for an appointment; it just happened that one of the systems went down the day the tech came out. The tech told me that the system was old and needed to be replaced and did nothing with the water standing in the pan. He looked at the second system and did not even change the filter.
Had someone else look at it and they repaired the system that went down and told me that there was a disconnected line and some sludge, took care of it and it is working fine. The tech told me that the second system needed a new filter, which he replaced. The total price was $ 86.00.
I've become disappointed in Horizon. I thought I made a good decision in calling them but I'm NOT AT ALL happy with the after service concerns. NO ONE has gotten in touch with me about my concerns. I find it hard to believe that ALL of their Technicians are too busy to address my concerns. Think twice before calling Horizon. They're NOT living up to their commercials
We have been using Horizon for the past 5 or so years. When we were replacing our HVAC system in our home from electric to gas we contacted 3 vendors, Horizon being one of them. I had heard that Horizon is expensive, but they came in w/ the lowest bid. They showed up w/ an army of technicians and got the job done in 2 days, we have separate AC and heat units upstairs and downstairs.
Since then we have used them for our yearly maintenance.
Joe C.
01/06/2017 12:00:00 SA
We've been using Horizon for about a year now to service out HVAC system and they have been very responsive and helpful. Kenny Infante was an excellent resource when we needed a new A/C unit. We got a good price and the installation was smooth and very professional.
I highly recommend Horizon for your Heating, Plumbing and A/C needs. Ask for Kenny, he really was great.
Deb D.
06/06/2018 12:00:00 SA
It was a late Saturday night when we discovered our hot water ran out, we noticed our water tank had a leak. We called Horizon 9:00am Sunday morning. We were told a service man would be out between 1:00-5:00.
The guy came out and quoted us around $2,500 to replace a new hot water tank and hook up 1 electrial line. We were shocked over the cost. The service man went on to say its reasonable, they remove the old tank, hook up new tank, they had 1 tank in the service van he drove. The new tank was only under warranty for 5 years. Its now 30 minutes later and we told him again it was higher than we expected, that we are going to shop around. He then dropped the price $1,500 less. My husband and I were in disbelief what we were hearing. He then went on to say well if this is your 1st time you ever had Horizon out before I can give you a good deal.
This is a franchise rip off business. We sent him on his way. He SHOULD have asked us as soon as he came in our home, if we ever had Horizon out, not after dropping his price after 30 minutes of him bickering over the costs and saying all the other plumbing companies charge the same price.....really and do they also give 2 prices for the same job while in your home.
We have a friend we got in touch with, we went through him and saved a bundle plus got a 10 year warranty for a total cost of $660.
Having a great deal of trouble setting up an appointment for a representative to go out to a property I own to examine a break in the sewer line in the driveway which is already dug up and needs to be repaired. The property is 2-1/2 hours away from me and does not require going inside the dwelling but company only wants the owner to be present, not a neighbor or a licensed person like a realtor or a handyman who can represent the owner. What gives? The service people also give out misinformation. One service rep told me that they will not do sewer line repairs only total replacement of the sewer lines--does the public know that?
Great service and communication. Very professional technicians. Good price for complete ac/heat pump system.
David D.
11/05/2018 12:00:00 SA
I don't recommend Horizon. Their site says, When you schedule a service with us, we'll provide you with a straightforward quote. That quoted price is the price you pay, period. That's true! But it doesn't mean the service will fix the problem - I had a leaky showerhead, they quoted me $600 to install new stems, they did the installation, I paid $600, and I still have a leaky showerhead. The tech was very nice but he had no solutions to offer other than to completely rip out the entire wall and replace everything for thousands of dollars.
Another day, another plumbing issue. My house is closing in on being 100 years old so I'm in that sweet spot where things start breaking frequently. This time, the old cast iron drain stack leading from the second floor bathroom to the basement developed a large fissure and the idea of dookie water running down the inside of my walls wall not appealing.
Jon arrived on time and after explaining the symptoms, he had to open up the wall to locate the source of the leak and he was then able to give us three pricing options depending the extent of what we wanted to replace. We decided to go for the second option, removing all of the cast iron and replace it with PVC, tying it into the PVC drain in the basement. He was all done by about 3:30 and the space was left neat and tidy after he was done. I'm never happy to have to Shell out large amounts of money for repairs but that's home ownership for you. Would I use horizon again? Yes I would. The booking process was quick and easy and Jon was really great. The prices we were quoted were in line with what I saw on home advisor so no surprises.
Jonathan X.
06/04/2014 12:00:00 SA
We found some water dripping down around the air vent area in the basement. Not sure if it's HVAC related, so called them and check if they can have someone to take a look. They setup the appointment for the same day and called before arriving. The tech did some check and determined that the HVAC system was fine; there is actually a leaking pipe from the toilet on the first floor. Lucky for us, the tech worked as a plumber before and was able to fix the leak himself (just needed to grab some new tubes from the office).
The tech was very patient and efficient; he explained things clearly and answered all my questions.
In the midst of 4 days cooking, and cleaning for a large family dinner scheduled for Saturday last week, I discovered that I had a fairly good leak underneath my sink in the kitchen. This was Friday 12/8 - mid-day. I immediately called Horizon Services, since their advertising is so believable, only to be told that their next scheduled opening was more than 5 days away. I explained that I had 15 people coming to my house the following day and while the leak was not overflowing, it was definitely something that needed to be addressed right away. I was just told I'm sorry, and that they couldn't do anything else for me.
Pretty bad, Horizon, since what you advertise is something totally different! Shame on you for making people think you are always there for them. It will catch up to you at some point!
Great job here, Kevin and his apprentice Johnny were very professional clean and through in our job. Kevin access the job, sat down with me and explained the cost and began working immediately as they had all the supplies on the truck. when completed they cleaned up, explained the warranty and were off.
I use Horizon for my heating and air conditioning and they've always been great so I called they for this plumbing job. it was the right decision and all is good.
Needed inspection as to why heat in newly purchased home was irregular, Dave a technician arrived and discovered previous owner had installed wrong fan motor. Not good news by Dave traced the issue. Polite and competent service. Good work.
Howie G.
10/05/2018 12:00:00 SA
The worst communication I've ever experienced with a company. Far too many people in the communication chain resulted in an incredibly frustrating and mismanaged experience. Information was varied and inconsistent:
- They repeatedly called the wrong person even though I specified I was the contact person.
- several phone calls asking for delivery date of my part order were never returned.
- my parts order was canceled because they, once again, called the wrong person to confirm the order instead of calling me.
- I waited over 3 hours for the repair tech to show up while they kept insisting he'd be there very soon
- Repair guy didn't have the required tool to do the job so we had to schedule another repair tech.
Never again.
The diagnostician did a thorough job. However, their salesman tried to rip me off. For HVAC replacement for our 1000 sq ft condo, he quoted $12,000-14,000!! And that was with 3-year only warranty. The sales guy wasn't very helpful with explanation, his manner was brusque, and he did not produce any paperwork. He came completely unprepared.
I had two other companies come out to diagnose and to give me estimates. Their estimates were $6000 and $5600 each, and with 6-years and 10-years warranty, labor and parts. I ended up going with Davis's Modern, who was wonderful.
Horizon is a rip-off.
We contacted Horizon to help us with a split pipe under our kitchen sink. they were prompt and professional. the snag was when they gave us the invoice. There was no real detail on it. apparently they quote on the job and so there is no detail. That is a problem for my insurance company. In order for them to consider my claim they wanted a detailed listing of the work done so that they could consider how much would be covered. after numerous attempts to get that invoice, I was finally told by one of their customer services reps that Horizon does not quote that way and would not provide that type of invoice. Unfortunate since I liked their service and work, I will not use them in the future.
Kay G.
05/03/2016 12:00:00 SA
We have been pleased with the few occasions of HorizonServices completing repairs for us. First off, that company has people you can speak with at 6 a.m. And they really do answer. We had a plumbing emergency and they set up an appointment that day. That technician (Jason) was professional and expertly replaced a main shut off valve on 11/18/15. He also repaired the faucet which would not turn off.
On 12/4/15, Mike R. came to adjust the bathtub faucet which was dripping. He was professional, knowledgeable, but down to earth in a way that made me comfortable.
I would recommend Horizon Services based on the experiences my husband and I both had.
I called in June for their $59 AC tune-up. I was disappointed that the first available appointment was Aug 2 but I took the appointment anyway. two days ago, I received a call asking if my AC was broken or was i just looking for the tune-up. I said just tune-up. So they informed me that they are swamped with A/C repairs and they need to reschedule if just the tune-up. So i just lost my summer getting my AC tuned up because they are more interested in $500-$1000 repairs vs supporting their own tune-up special. Further, i wrote a review on their site, but it never showed up. I wonder why. I'll shop elsewhere
Jean H.
11/07/2015 12:00:00 SA
DONT EVER CALL THIS LOCAL COMPANY! Wish I got on yelp before calling them for my URGENT situation. First I told them the gasket from my garbage disposal was leaking and both the customer service lady (Katy) and the dispatch scheduler (Amanda) told me the technician carries those gaskets on his truck. For now to make a LONG story short my $199 drain cleaning and small fee to replace gasket as I was told over the phone turned into a $1,184.00 job!!!!! True we found I had a very old section of LEAD pipe that was bulging and needed to be cut out and drain line replaced with PVC to cast iron drain. DOn't mind paying for that but again I was between a rock and a hard place and he charged me $519.00 to do that. , but NO GASKETS even though clog would be cleared.
If there were no garbage disposal gasket repair all water would pour out garbage disposal gasket to under my sink, and I still would not be able to run the dishwasher. But because Tech told me he couldn't replace gasket in disposer I needed new disposer. Disposer from truck and installation would be $604.00 at the service partner rate if I bought the $99.00 appliance and heater/boiler plan. I looked up the model disposer at home depot and it was $299. He told me I could buy one wherever I wanted but the cost for Horizon to come back out and install a garbage disposal is $499!!! UNBELIEVABLE. The guy new I was between a rock and a hard place as I had waited since Monday to have the repairs done and couldn't use my dishwasher or the sink at all and have a weird work schedule. Anyway had to move money out of a money market fund to pay for this.
Started the dishwasher while he was here and seemed to start OK. After he left, dishwasher would NOT drain,( VIKING D3) and went into fault mode saying drain pan was overloaded. Had to open dishwasher and water pouring all over floor. Read troubleshooting codes and also troubleshooting note saying make sure the drain plug in the garbage disposal has been removed upon installation. Stuck my finger in there and sure enough the drain hole is blocked by a hard object. And now the damn dishwasher still will not reset when attempting reset. Called Horizon tonight and they can come between 10pm and 2 am! or tomorrow 12 noon to 4pm.! I said what happened to 8am to 12 noon she said they are all booked. SAGA to be continued as I will write an update on outcome after visit again tomorrow. SOOOOO sorry I bought Service Partner discount plan too!
Update: I researched the average cost of INSTALLATION of a Garbage disposal in my zip code on the website homewyse.com low install price is :$146.19 HIGH install price is $186.86. Thats $312.14 More than the HIGH installation charge in my area! Same website estimates that cost to cut and repair drainpipe is MAX $250.00 I was charged DOUBLE that at $599.00. Drain cleaning charge was near correct. Cost of good Insinkerator Garbage disposal was near correct. SO far based on reliable information I was OVERCHARGED by at least $562.00
Tim R.
07/09/2019 12:00:00 SA
After my initial review, Horizon reached out to me. They were responsive to my objection over the Puron mark up, asked what an acceptable mark up would be, and they accepted my price. They sent me a check for the difference.
I really appreciated them reaching out and working to make me happier.
UPDATE: A customer service rep reached out and refunded the tech fee of $79.50. I would still NEVER recommend this company to anyone.
A tech named Alex came out to look at my gas boiler on a Thursday. The heat was working downstairs, but not upstairs. Horizon recommended that a few parts be replaced and quoted $2200. They stated they would be back the next day or the weekend, but ended up coming on Tuesday. The tech told me after 10am and then the scheduler called saying they didn't have that on the schedule and the same tech would be out between 2 and 6. A different tech named Brandon, showed up saying he was there to assist the original tech as he was a new guy. The second tech looked at the boiler and recommended I get an estimate for a whole new system as what he could see looked beyond repair. This tech didn't even take out a single tool! I followed along and a comfort consultant by the name of Matthew came out for a free estimate. This guy was pushy and would not allow us to think about a $15,000 price tag! He kept bringing the price down for many reasons like paying cash, a 2019 model, $500 off to put a sign in the yard, $1,000 to keep his guys working, etc. The price was down to 10k within twenty minutes. I got a text the next day with a new quote of $9,000, but opted to have a second opinion as it was still a lot of money. The second opinion found that none of the parts that Horizon said needed to be replaced actually needed to be! Nor did they find that the whole system needed to be replaced. This company saw a woman and her elderly grandfather and took complete advantage! 10/10 DO NOT RECOMMEND.
To expensive and never resolved the issue. Called Worcester Heating & Air Conditioning and problema resolved!
My coworker recommend a annual tune up for my AC. Horizon has a special promotion buy one get one for 89.95$ on the service. and it stated a 21 point tune up. I was expecting some sort tune up. after service, i regretted to do tune up with Horizon. The technician ran a couple test on the unit. Find two problems. That is it. It seemed to me. it is not a tune up. it is like check on your unit and hopefully find some problem and ask you to fix the problem. There is no refringent refill no change filter. Totally did not worth 89.95 from my point of view. I will not recommend Horizon Service.
My another co worker had horizon service as well. end up. The technician somehow smoke compressor's wire. Will not repair the damage by saying the unit was old. hey. You broke my unit. superbly you need to fixed it as well
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Chris D.
09/04/2015 12:00:00 SA
If possible, this company has made a bad walk away experience even worse.
Received a strange fb message wanting more info, then on 9/4, received letter from CR manager in Delaware.
I was intrigued by opening sentence referring to my conversation with Horizon. Never had a conversation. Had given up on ever hearing from this company.
Called number provided, was informed not sure where he is
Answering employee told me I must me wrong, they did call me. REALLY?
try this- customer service 101:
What can we do to make this right
Donna M.
04/09/2018 12:00:00 SA
I called Horizon services because my toliet needs repair and I am having guests tomorrow. I spoke to Will in dispatch and answered his questions. He gave me an appointment between 10 pm and 2 am tonight. 45 minutes later the technician called and said he didn't know why I was given hat appointment. If the job could be switched to non emergency he could be out immediately or at the latest first thing Sunday morning before my guests arrived. The tech said he would talk to the dispatcher. Will called me back and said since I was able to turn on the water in my home the first available appointment would be Monday. I told him he gave me an appointment he was unwilling to honor and the tech gave me 2 different appointments that would not be honored. He dispatcher kept saying how I presented my information when we spoke. He asked me questions and I answered.
This company does not stand behind what is told to the customer as advertised. And they charge $49.50 service charge
I DO NOT RECOMMEND this company. Hire at your own risk
Update: Horizon waived the service charge and an additional $87 credit; therefore, they came on Tuesday and fixed the ti
Toliet is fixed satisfactorily
If I could give these guys -5 stars I would. Let me start by saying that the tech came into my house with no facial covering on whatsoever. I have been having a issue with water backing up in my downstairs sinks and washer drain. It was to the point I couldn't run the dishwasher or washer AT ALL and I could only run the sink for short periods of time. I also have a newborn at home so being able to wash things are pretty important. I was referred to horizon by a reputable plumber that I know solely because they are running a $99 drain cleaning special. So the technician got here. I told him what was happening and pointed him to a clean-out under my steps (in a crawl space). I offered to move the steps for him but he insisted it wasn't necessary. He then ran a snake down my kitchen sink (that didn't do anything) so he then went to my washer drain. Big surprise, that didn't fix anything. He refused to snake behind my bathroom sink because it was hard to get to. He then told me I needed to call a plumber and there is nothing he could do for me before charging me $59 for him coming out. So I called the next day to complain about the lack of service just to be told I would have to wait until the next day for them to get someone out to me free of charge. So I waited, just to have to same tech call me towards the end of my appointment window to tell me that he was already here and that he wasn't coming back out but someone would call me to get me on the schedule (again!!!). Nobody called me to reschedule. I did get a phone call the following day to let me know the tech was 20 minutes from my house. I had already had somebody that wants to do their job out to take care of it at that point. I wouldn't recommend this service to my worst enemy.
William W.
09/11/2017 12:00:00 SA
Had Horizon Services out to my place on a Sunday was given a quote of $5,100 to replace an outside pipe. The sales guy was trying to set me up with taking a loan and said he would get back to me first thing Monday morning. In the mean time I had another company give me an estimate ... $2,000.00. I contracted the other company they did a wonderful job. When the Horizon salesman called me and I explained the situation he hung up on me. Read Horizons reviews they are mostly one star....this company should be shut down. rip off!!!!!
I have used Horizon Services for my AC and Heater repairs. They did the job and at a fair cost. My wife wanted to replace our Stainless Steel kitchen sink with a cast iron enamel unit with a new facet. I purchased all of the parts required, sink, strainer, sealant, etc as I was going to do it myself. However, my wife wanted Horizon to do the work. I set up an appointment for Tuesday 18-July. They told me they will come between 4 and 8; this is how they get over on the on time promises.
Dom came to do the work for us. He looked at the sink and other items. I know when he looked at the cast sink, I was in trouble. He checked out the existing sink and started to tell me how high the cost would be, and he does not make the pricing. He also said he quoted a replacement hot water heater across the street and when he gave the price he felt the customer was going to have a heart attack. He gave me a quote to install the sink with not parts of -----$682.00. I almost fell over. I thanked him for his time and showed him the door.
Not sure what has happened to Horizon, but it's not good. I have other plumbing and heating needs that I was going to have them look at, but now no way.
Is this the way Horizon is now or just this employee who did not want to lift a cast iron sink at 6:30pm?
Very disappointed !!!!
Update - -
After reading the other reviews, I will save Nicole G, Lyle W and Pyeo P of Horizon the trouble of sending a canned response (funny you all have the same profile photo). My last name is Quinn and my zip code is 19428, and your work order is number H743199. Looking forward to hearing from you.
Very Expensive.
Compressor unit (fan outside) was not running. I called and they dispatched out, i had dirty coils. Tech cleaned unit and it seemed to work.
A few hours later, compressor was not working and had shut off. Called horizon again, a new tech came out. Told me i needed the motor and capactitor unit replaced. The total was about 1400.00. Plus they wanted another 300 for a leak search.
I looked the parts up online (repair clinic) Motor was 115.00 and capacitor was 15.00. I had the parts overnighted to me and i had a contractor put them in for 200.00.
Just be care it looks like they mark up their prices considerably.
Used Horizon for another year after initial review. Things went down hill after our super expensive ($1,100) thermostat went. Realized that techs sent out for last two routine maintenance appointments had not looked at thermostat to get system information/check for defaults because they didn't know how. Last tech was super persistent in trying to get us to replace entire system after he found out they couldn't even order the new thermostat for us because they weren't a licensed Carrier service company. We were balking at having to pay $1,100 for a thermostat- why would we want to pay $12,000 for a new system??
HOMEOWNER BEWARE! This company will rip you off, is predatory, and deceptive. Mid December, our boiler went out. Called Horizon to do a diagnostics/repair on it, long story short the tech wasn't very knowledgeable of the boiler (but kept remarking at how out-dated and poorly maintained it was), installed a new control (he claimed it cost $1500) and still couldn't get it working. Tech said they'd likely have to replace the transformer and another part which would total over $3k and rather than throw all that money at it, might as well get a new boiler installed. Hearing him out, we agreed to have them come out to provide an estimate for a new boiler. Scare tactics, shady practices, etc... salesman gave us an estimate for a new boiler totalling over $17,000! They see a nice property and seemingly desperate homeowners and think $$$$. We obviously balked at that price and they eventually went down to $13,000. Beware of any company that can cut $4k off the price just like that, they're taking advantage of you. Oh and don't forget their financing plans that include 9.9% interest! This company is predatory. We had another company come out the next day, were able to get the boiler up and running in a matter of 30 minutes! All it needs is an annual maintenance and it will last for many more decades to come. Apparently Horizon installed an incompatible control on the boiler, which we then had to pay to be replaced - and it only cost $250 not $1500. All around we dodged a bullet by not going through with Horizon's recommendations.
It's been a few years since my first experience with Horizon, but now as I'm getting ready to replace my HVAC unit in a new home and going through the process again, I feel compelled to remind as many people as I can of what terrible company this is.
For the love of God please choose any other HVAC company on the East coast for quote on an install of a replacement system for your home. The whole experience was high pressure and worse than buying a used car. Absolutely atrocious sales tactics. How many times do you have to come to my house to give me a price?
I cannot help but cringe at the misinformed, vulnerable potential clients this place preys upon. Do yourself a favor and shop around. They wanted to charge me over $11K for a Lennox heat pump (swap out of an existing unit) on a 1500 sf town home, which is only a 2.5 ton unit! Get outta here! Made the mistake of calling them once, and will never, never, NEVER make that mistake again.
Som S.
01/04/2019 12:00:00 SA
I was without heat and i called in Horizon since they widely advertise in mail and otherwise. The technician promptly turned up and opened the unit, shook his head and said the unit is too old and would need to be replaced but just if i hadn't had the budget,he said it would cost $1600 to replace the inducer motor and switch. I had read the reviews by then and decided to pay the service call fee and despite his nagging decided to call second opinion. I was able to get the heater back on by resetting the switch . I do agree with the reviewers who feel ripped off. Stay away from them
Yvonne C.
02/01/2018 12:00:00 SA
If I could give zero stars, I would. This company has ads on buses and everywhere else, but they are a scam and price-gougers.
Had a broken sewer pipe that needed to be repaired. I'm a newer homeowner and against my better judgement, went with Horizon's estimate because I needed to get the pipe fixed fast. I'm too embarrassed to even list what I paid Horizon, but it was 2x-3x above what my now-regular, trustworthy plumber quoted to me - my guy would have charged $2k. Horizon hauled out a special water pressure machine and tore up the sidewalk in front of my house - extras that I now know where not necessary.
What's more, the person who was sent out for an estimate definitely was pushing the hard sell. Asking me multiple times if I wanted to sign that day to get the work started, offering for HIM to call up my partner to talk things over when I demurred. This same person was completely non-responsive over the phone after I'd signed paperwork and had concerns about the work being done.
Last note - the sales guys who come to your house and give you an estimate will have you sign something waiving your rights to back out of the job. As a NJ resident you're legally entitled to cancel a job up to 3 days after signing the contract - Horizon specifically has a paper for this that they slip into the jumble of forms when you're authorizing work. Just another example of how shady they are. Avoid them and don't call them!
Had out twice: first for service check on old HVAC units in new home and then again to price for replacement units. Extremely high pressure sales and much lower price available at several other installers (33% difference for exact same brand and models). Also sold a service agreement on old unit with promise to refund prorated amount if I found a better price from a different vendor (which I did) and then refused to refund the prorated service contract fee after my new units were installed. Bottom line: very high priced, pressured sales, and make promises they do not keep.
Horrible. Quadruple the price of other estimates I received and use scare tactics to try and con you into a deal.
Never again.
At least the 2x the price as your local plumber. They sent two kids on a Friday afternoon to install a new hot water heater. They wanted to charge 2200. When I asked them for 15 min to call for a second opinion and confirm with my wife they told me that they were being inconvenienced hey it is 4 pm and we are giving up our Friday night to do this job. Well I wouldn't want to keep you from happy hour. I laugh everything I see their friendly service commercials. Doth protest too much.
Horizon replaced my heat pump & compressor 11 years ago. I paid a contract fee each year and received an annual checkup. The serviceman would turn up
the heat and switch to cool. They replaced the filter; no problems. This year was the 11th year and the technician went downstairs and within minutes he told me I needed $4,000 worth of repairs. In addition to a UV light, he stated I had black mold due to moisture in the unit and the cooper pipes were starting to rust. Since it was such an expensive repair, he strongly recommended I upgrade and replace the unit. While I sat stunned, he called the office and they wanted to set up a meeting with a salesman that afternoon or the next day. I reluctantly agreed to an appointment the following afternoon. After the technician left, I got annoyed. Why wasn't something found in the 10 years the unit was under warranty? Why did it only come up in the 11th year? Why did my last unit last over 20 years? I went into the community forum and received message after message that Horizon is sales oriented. People claiming Verizon recommended a $12,000 unit and it was fixed for less than $400 and three years later is still running beautifully. A local HVAC man from a different company came two days later. He was able to clean the mold with a lemon scented bleach. He told me copper doesn't rust, the corrosion was on the surface only and it too cleaned up beautifully. Very disappointed in Horizon and will never call them again.
It's been a year or two since my experience with Horizon, but now that A/C season is upon is, it's on my mind again, and I felt compelled to write a review.
I had Horizon out for their AC service special - $99 for them to check things out and guarantee the air conditioner for the summer. What a complete joke. A very nice young man showed up at my house, was very courteous and polite, but he did absolutely NOTHING. I told him that the AC had not been working great earlier in the summer, but seemed to be doing OK then. He supposedly went out to check the unit, but was back in very quickly. He provided me with a paper that said to improve efficiency, since my unit was over 10 years old, I should consider replacing it., but he did not note any particular problems with the unit Then he was on his way.
A few weeks later, my condenser coils froze. I called Horizon, and they said that they could guarantee anything that wasn't noted as a problem on the inspection report. Well, since the inspection report recommended replacing the unit, I saw the writing on the wall there and decided to have another company come out and check my AC unit. The new technician found that I was 2.5 lbs low on freon. My suspicion that the Horizon technician had done absolutely nothing was confirmed. I was going to write to Horizon to demand the inspection fee back, but never got around to it.
What a scam - they get people to pay them to come to their houses and recommend work which everyone knows is way overpriced. My advice - find a smaller, reliable, local company to do business with.
Don was really helpful and friendly. The only reason I can't give 5 stars is not his fault, the shop was closed and he was unable to get the part to fix my heater. He wore booties to protect my carpets and had to work outside in 2 degree weather to diagnose the problem! Thanks Don!
A few weeks ago, we had a pipe clogged which caused a back up in my basement. After waiting for over 12 hours to have my home warranty company assign a company, I decided to call Horizon and I was glad I did. I got an appointment for 3 hours after I called. Colin from the drainage department came out and tried to snake the line but unfortunately could not unclog the pipe. Derek came out a little over an hour later, diagnosed where the clog was within 10 minutes and provided me with his options to unclog the pipe and what he recommended. Derek was professional, knowledgeable, and made sure I was informed throughout the process. Derek is one of Horizon's greatest assets in the drainage department.
Be very careful when dealing with these people, they can empty your wallet fast. They advertise heavily which is expensive and you end up paying for it. Part of their advertising is a low cost Heater / A/C tuneup. Once you let them in the door they seem to find a problem with an expensive fix. Their techs work on commission so they're not making money unless they find a problem. Horizon is well known in the HVAC industry for their ripoff prices. Better to deal with a local dealer who wants to earn your business with honest pricing. Buyer beware.
Here's another example of their ripoff pricing. I needed a new kitchen faucet installed and asked for the labor charge. They wanted a whopping $350 dollars!!! I found a local handyman who did it for $75 bucks. What thieves!!
I called Horizon Services on February 14th for a clogged sewer drain and they were able to dispatch a technician to the property on February 15th.
The service call was originally tagged a warranty repair as Horizon was previously out to the property to unclog the drain during the past 12 months. The technician snaked the drain twice , which was unsuccessful in unclogging the drain. Rather than seeing what additional resources to bring in to unclog the drain , the technician told me the drain was totally clogged and nothing more could be done. He packed up and left , leaving me with a clogged drain and sewage being back up in my basement.
I called Bommer Plumbing who was able to dispatch their drain technician to my property that day. After 2.5 hours of several different approaches including working with the Magnolia Sewer Department, the drain was unclogged and everything is back to normal.
It's a great marketing phrase that early is on time , on time is late and late is unacceptable. It's a better business practice to fix a problem even if it means that the service call will take longer than expected.
Great Service, we had our heater, AC, and hot water heater all replaced in one day. The whole process was completed in 6 hours including instructions on how to program the new smart thermostat. The Techs were great and the house was spotless when the installation was complete. I highly recommend Horizon!!!
Wife called Horizon to report a burning smell and a tech came out. Looked over everything and said it was fine. He left without putting the heater door back on or putting the filter back in the heater. Just sloppy work. Called horizon to tell them the heater was still apart. They sent a tech out and he put the door back on and said this isn't hard to put a door on. I said, I know nothing about heaters. Weird to get attitude from a guy whose company didn't finish the job.
Total scam do not use this company. My ac stopped working. Horizon came said the central unit fan/motor needed to be replaced was not covered by the warranty, the central unit is 4 years old ten year warranty, and would cost 2500 bucks to fix. I got bad vibes from both techs and felt I was being lied to I asked them to leave called a different local company in malvern my AC is fixed and I was charged less then 300 dollars total, from diagnostic to a warranty covered repair. You will pay a little extra in fees maybe 30 bucks but I saved over 2000 dollars. Don't use horizon they scam, lie and god knows what else. Look at most 1 star reviews on Google and Yelp 99% are for scam. Their positive reviews are mixed and tells me they were made by complete idiots or elderly people who tend to just sign the check and not ask questions. Again I 100% recommend you don't call this company for anything.
Hey Dave G. I don't post stuff like that anywhere I don't have to. If you were intelligent you could link this with the Google review and figure it out. Your idiot manager called me and since I'm pissed, i know the money I have already given you I was scammed out of, I was swearing because that's what the f#$@ pissed people do, your manager hung up on me. I also have mentioned to your great customer service team that i don't think your genius techs were aware baby monitors can also pick up adult noises!!!! The more I dig online about Horizon the more I find out. They even try to hide online since every company is named horizon and nobody is original. It's the Horizon in Willimington Delaware when you want to report them to the BBB. Not what's listed on their website and Google search results. SCAMMERS. Go ahead and call me again. So you can hang up on me again. Like I wouldn't update my review noob
Steven C.
01/11/2015 12:00:00 SA
I have a gas leak in my basement. The pipe leading to my furnace also branches of to my stove. Horizon would not repair the pipe and would not help me in any way to restore heat to my home in freezing temperatures. This person was looking for a way out of a difficult job.
My gas was turned off after Peco found the leak and my family will be sleeping cold tonight.
Thanks Horizon.
Edit: One more thing, the first word on the truck is plumbing they are in no way close to being plumbers. This company preys on people in bad situations.
Rebecca K.
01/03/2017 12:00:00 SA
Very very disappointed. We bought a system from them about three years ago and error code just came up we called they said that they would be able to come out that night which was great even though we gave them the error code the maintenance guy said he did not have that part on him and the soonest that they would come back is in two days. Pretty ridiculous since we gave them the error code it is their system and it is the winter. With no heat
Skeptical at best. A/C tune-up $59. Hardly worth Horizons time to send a tech. so expect an up-sell. 14 years old heat pump, never any issues. Checked the condensate pump, phlegm temps (were ok) then to the outdoor compressor. Determined the capacitor was bad, contacts corroded and the motor likely on its last leg. Mind you the capacitor had no problem starting the motor, nor had the reset on the motor ever tripped due to any overload.
Offered a partner plan (with monthly membership fee) for a 15% discount. Repairs well over $1,000 or unit replacement est. $10,000 - $15,000. Strongly suggest, find another company. The Horizon business model is really a marketing / sales, heavily advertise pitch. Contacts did not look corroded or burned, the motors ran in spite of the faulty capacitor, motor was diagnosed as an impending failure. Yes the heat pump is reaching its useful life span, first thing that was mentioned. Then the sales pitch.. When the price is so inexpensive it can't even cover the techs time, the real purpose is steer the consumer to purchase their service and system. Find a local guy with a reputation earned by servicing your friends and neighbors.
Nick C.
01/06/2018 12:00:00 SA
Our heat died on us a week or two ago. We called and made an appointment. They couldn't come out same day but were able to schedule us for the following day, so we slept with space heaters and a ton of blankets (it was 2 degrees that night). My wife stayed home the next day and waited well past the appointment time. No one came. Turns out they canceled the appointment without telling us, and someone had listed that the heating was fine. Luckily by the end of that night our heat sputtered back on, but we knew it would happen again. My wife called and explained what happened, and Horizon said they would call us back. They never did.
Today, our heat died again. Called Horizon, explained the whole thing and asked to be prioritized because we were left in the cold last time and never called back. They said sorry, no, and scheduled us for Wednesday. It is currently -3 degrees with the wind chill. We are calling around to other companies now. This is unacceptable service.
Larry S.
06/04/2018 12:00:00 SA
I called Horizon last week to take advantage of their $59 AC tune up special. Nothing wrong with my system, but I wanted to make sure everything was good for the summer. I was told that the first appointment available was mid September. This is ridiculous. Ad is just some kind of come on. What good is an appointment in September to deal with summer heat. I was told that they would put me on a cancellation list for a possible earlier service call. I waited a week before calling another company who will be out on Wednesday.
The Comfort Consultant came out to provide a free estimate for my boiler which heats my home and hot water and to say the encounter it was uncomfortable would be an egregious understatement!
He walked into my home where I directed him to the boiler but instead he proceeded to my kitchen table and sat down without asking or being invited, asked for a glass of water and then spent the next 2 HOURS; yes 2 hours measuring my entire home and completing his paper work and calculations while siting at my kitchen table. I asked repeatedly how much longer, then I sat through an exceptionally boring presentation of the company's technician training regiment, warranty and blah blah blah all stuff that should have been in the literature and NOT wasting my time to make me sit through. about 1 hour in 8 pm I begin hinting that he should leave and email the quote, at 8:15 pm I indicated it was getting late, at 8:30 I said how much longer I get up early for work at 8:45 I said I think it's time to wrap this up and FINALLY at 9 pm two hours after he arrived I asked him to PLEASE leave my home!
I understand being thorough but this was BEYOND ridiculous and while he was polite and courteous he WASTED 2 hours of my time on a weeknight and left without providing an actual quote. It was I had another repair company come in the day before and that took less then 30 minutes and emailed the quote a few days later.
F B.
09/03/2019 12:00:00 SA
Extremely overpriced. Their service is good but way too high. We had a salesperson come out for an estimate. His presentation was 2 hours and wanted to show a video. We simply wanted to replace an existing AC. Sales person gave us a price to be honored within 2 weeks. Also wanted to know what why would not give the order today. A professional will sell what you need. A huckster will sell you as much as they can for as much as they can. Welcome to Horizon. Shop around. There are plenty of good HVAC companies out there. Don't get suckered by sales pressure, warranties, etc. The biggest slap was when the sales person asked how much we wanted to spend, The range was 8500-1600. That ended the session. Pay close attention to the other negative reviews. They are real time!!
Their assessment of system at a routine checkup was that it needs a Freon charge and potentially a $4-5K repair. Had another company in to look at it and said it was fine, no work needed. The system operates as it should so either they are incompetent or just trying to screw me.
I just had two calls with Horizon services after watching the commercials I decided to give them a call I live in Bethlehem Pennsylvania after being on two calls they told me that they don't service the area why would I have to get on two calls? why would they ask me for my information? I spoke to Melody and then I spoke to Rose today August 19th 2017.
Kimberly G.
10/03/2017 12:00:00 SA
Absolutely do not trust what they are telling you. I signed up for a heater maintenance contract for 1 year. The service guy who looked like he was 12 said that my carbon monoxide level was so high that we should not be staying in the house. Told me I needed a whole new heater system which was going to cost about 10,000$. I had another heater company come out to my home the next day and they did the same tests plus additional and no trace of carbon monoxide nor did I need a new heater. DO NOT TRUST them. 2 years later, still no problems.
The worst experience I've ever had with a company. I waited 5 weeks for an appointment to repair our AC unit that wasn't working properly. They were supposed to come between 12-4 (showed up at 6:30 pm). The repair guy quoted us $1700 to repair a fan and capacitor on our unit as a bandaid and told us all of our AC units, heat pumps, and dampers needed replaced $$$$$. He left without repairing anything. Total waist of time. I called a different company they came out the next day, told me our units were in great condition I needed a capacitor replaced and the fan works fine ($300 for the emergency call and repairs). It was bad enough to wait for the appointment with Horizon, then wait all day for them to show up, but then to be lied to like that and have such ridiculous prices for unnecessary repairs is unethical.
This company will attempt to take advantage of you just like they attempted to take advantage of us. Always get a second opinion!
Our experience with Horizon Services was like many of the reviews you read on here. Our heat pump stopped working so I contacted Horizon Services to come out and find out what the problem is. Keep in mind it's early spring in Pennsylvania and I have two small children in the home, so heating the home is kind of essential. I was at work but my wife was home when the tech came out. The tech found we had a short somewhere in our system and advised it was going to cost us $500 for them just to find the short. He then advised my wife (and me via telephone) that once he finds the short, the repair could cost as much as 3K, depending on what part is shorting out. Our system is fairly aged so I asked what it would cost just to replace the system. He advised he would need to contact one of their sales reps and have them come out to meet with us and take measurements.
A short while later, another gentleman came out to our home and spent a little bit of time taking measurements. He then presented to my wife (and me via phone) that we have three options for replacement. $10K, $12K, and $15K, depending on whether or not we wanted good, better, or best. He then began to sell us on the different types of financing we could get. of course, we felt like we needed to get this taken care of immediately because of our kids so we ended up choosing the middle option. The salesman told us he would have space heaters delivered to our home to help us keep warm through the night and the installers would be out in the morning. He advised that they should arrive my 7:30 PM.
I know nothing about HVAC so I started inquiring with other folks about their experiences with these kind of issues. They all noted that they felt the price was really high and that we should seek further advise. I agreed. I met up with my neighbor and told him the story of this experience. He immediately contacted his HVAC guy (a local small business owner/operator) and explained our situation. He agreed to come out to our house and diagnose the problem. He was there within 20 minutes. Keep in mind this is a Friday night at 6:30 PM. He identified our problem quickly noting the short was coming from frayed wires in the outside unit that were touching metal and shorting the system. He took it upon himself to get us back up and running by correcting the wires and verifying the rest of our system was still in good working order. He did note on component that should be replaced and I gladly stated I would have him do the work. He noted in the future he could probably replace our entire system for $6500 but noted that would probably be a few years down the road. He also gave us good advice of what we should do going forward to maintain this elderly system going forward. He didn't charge me for the impromptu service, but I paid him $100 for his trouble. He will be coming out today to replace a fan motor on our outside unit.
The space heaters were never delivered by Horizon. The sales guy called me yesterday...not to speak about my experience...but to see if they could get their space heaters back. When I told him they were never delivered, he claimed they were left on our front step (which they weren't). I then advised again that I was not pleased with their callous attempt to take advantage of people. He attempted to apologize stating it was not his intention to take advantage of our situation. I noted the tech's explanation of the costs just to get him to find a short. The sales guy advised this information had already been sent to management and was being investigated. Yeah...ok.
I had Horizon Services help me out during a kitchen remodel. The old kitchen had 2 sinks and my new kitchen has 1. I needed 1 sink/ drain cut and capped and another moved 5 ft. The horizon services guy gave me a quote for $2,300. I asked for a breakdown of labor and parts and he said, that's old-school, we don't do that anymore... I asked him to give me an estimate of how long it would take him and he said all day. It took him 4 hours and no more than $100 in materials... I'm fine with paying fair wages for fair work, but their flat rate pricing model is unfair. I ended up paying $500/hr for a plumber and that is outrageous!! It was the first contractor I ever hired and it was certainly an expensive lesson. Please beware!! I would never use a company again that can't breakdown parts and labor... before making the homeowner sign a contract for the work.
Update: Horizon contacted me and determined that I was overcharged for the work that was done. Instead of simply refunding me the difference, again with their price model, they could offer me a 20% refund... why not just charge for the work that was done????
Then they gave my name and number to a survey company.
Seriously, stay away.
Outrageous prices! Sure they were able to come out the same day, but if you don't have an emergency, there are many quality options at far lower prices. Since I didn't have their service, I can't rate that aspect.
Here's what they estimated...
1) Replace the Pressure Reducing Valve
- Quote: $294 labor, $233 parts
- Did it myself: 15 minutes labor, 15 minutes on YouTube, $50 for parts at Home Depot
2) Install a hose bib inside house for connecting Reverse Osmosis system
- Quote: $294 parts and labor combined
- Did it myself: 30 minutes labor, $30 for parts at Home Depot
I knew I was in for trouble when, in order to get an estimate, the service guy broke out a 4 binder of pretty pre-determined estimates. Took him longer to evaluate the work and give me an estimate than for me to do all of the work myself.
I called Horizon because I was off from work and was willing to pay to have someone do the work, just so I could get it completed. I had been putting it off for too long. Once I saw the prices, I was instantly motivated and finished it that day.
So in summary, they may provide quick and great service, but you better be ready to pay what I believe to be far above standard rate.
I had a kitchen drain plugged and Horizon was the only service that could arrive before I had to leave town. They gave me the usual 4 hour window for someone to arrive.
John arrived sooner than I expected and was friendly & knowledgeable about the house's old plumbing. He was quick, thorough, and clean. Problem solved for the price quoted. No push to do other work. No hard sale for additional products or services. One happy customer.
Pan C.
07/03/2018 12:00:00 SA
I put a 1/4 valve on my compressor and the tech said it will leak since 3/8 is the right size. He said the whole valve cost $1766. The charges keeps changing...he said 2 lbs of freon costs $254 but then $297 when I remind him the coupon, more than 2 lbs will cost me $638 even 2.5 lbs because he said that's the standard rate and it was a fixed price. So I end up recharged my ac with 2 lbs. Before that he can't accept the coupon since I'm not a Service Partner but I said it didn't say in the coupon that I have to be Service Partner. Even the scheduling department is not consistent. My first call asked me to choose time of service and I pick 8am, past 8am I called, the agent said there's no fixed time it must be from 8-noon.
Adam M.
08/12/2014 12:00:00 SA
I will keep this short and sweet. If you want to pay DOUBLE the cost for a service, then use Horizon. We had 3 estimates done on a new A/C unit with a new heater installed. The first two were in the range of 7-8 thousand dollars. The other was $18,000. Same service. Can you guess which one was Horizon?? Bingo, $18,000! When we spoke about it he told me the price can be worked on a little bit if I was interested. No thanks. Not dealing with a company that gives me an inflated rate, over 100% higher than the other 2 estimates, then tells me they can come down some.
And on a side note, when they were looking at my heater in the basement, they said I may want to consider getting a new hot water heater with them too. I said mine was only 2 years old so why would I need a new one? The install date was even on it. He said new technology keeps coming out, so it can't hurt to have a new one. Really?? So if I have a 2014 car, I should buy a 2015 when it comes out just because it may have one new feature??
PASS.
I wrote myself a note to wait six months and re-visit this post. I can tell you that since my post I was contacted by Horizon. They offered their apologies for this experience and acknowledged training is in order. They also sent a technician to fix a few leaks around the coils above the furnace. Mind you, the technician had to borrow our caulk gun, but I was only happy to work with him to fix the small leaks. He was a gentleman.
They also offered to honor the rest of my coupon and have since sent us a check for $250 to complete the $500 coupon value. I am very happy with our central air unit. I will definitely give them another chance when the opportunity arises.
I called Horizon a while back looking for someone to provide me an estimate for work needed. Despite their professionalism and friendliness over the phone, I was informed this company will not serve potential customers within the City of Philadelphia. I believe this should be clear in their very visible ad presence on television, etc.
I posted this previously and it was removed by Yelp despite Horizon having given a very polite response to my message explaining that they currently lack proper permits, etc. to work in Philadelphia city and that they would look into it. I hope this updated post provides enough context and helpful tips to remain posted. I believe informing potential customers in a massive city that they will not for the time being be served by this company whose ads they see all the time, is a useful tip.
Martin N.
01/05/2017 12:00:00 SA
Horizon is just amazing. My Daughter and Son in law had a huge job completed by Horizon in Hatfield PA. The commercial says you only pay the quoted price. Companies never stand behind what they say. horizon does 100%. I can't say enough about the technicians who came out to replace the entire waste pipe from street to house. The job ended up being a lot more than originally thought. They only paid the quoted price. Highly recommend Horizon. We use them for our heater service contract in West Chester and trust them. They always do a great job!!!
Thank you Horizon!!!!!
I have nothing bad to say about the service tech or the sales rep we dealt with. Everyone was open and honest, and responses in a timely fashion. However, the pricing is ludicrous. I understand having a large organization, their overhead is much higher, but to me that still doesn't justify their costs being as much as 250-300% higher than small businesses. Our AC stopped working, and it turned out we had a failed capacitor and contactor, as well as a leaking evaporator coil. We paid $1400 for the initial work, then were quoted $4000 for the coil. In addition, they recommended a full system replacement for $9000. I then got a second opinion, and found out the initial work should have only cost $400, and the coil replacement $1500. Lastly, a full system replacement would be $4000. Again, the people were beyond friendly, helpful and honest...the service just unfortunately can not justify the excessive price tag.
Susan M.
02/05/2017 12:00:00 SA
Horizon site clearly says open 7 days a week however, they can not schedule appointments on Sunday because they are booked! If they care about their customers, they would fit them in, especially in an emergency situation like 26 degrees out and no heat in the house:(
If only negative star ratings existed....
If you want to spend what I can see as 4 times the amount that other companies charge, then choose Horizon. They tout their service as superior, but I don't think that it is. Their servicemen appear to be trained, more so on how to push a new system on to you, rather than being trained in their craft.
When I asked the servicemen why their prices are much higher than other companies...or why I should choose Horizon over someone else, their responses were all predictably similar. This was based on the 3 visits I had involving 3 different servicemen. I had a basic AC tune up for an AC unit that was old, but still functioning. After the tune up, it never worked again....literally.
It is my belief that servicemen and installers get a percentage of new leads that result in a sale, which of course would motivate them to sell you a new system, regardless if it was necessary. I would imagine that their comparitively high prices are also needed to maintain their extensive advertising; I actually saw a plane fly overhead last Saturday pulling a Horizon banner....come on now...
This is a fact as reported to me by my neighbor: a neighbor spent $20,000 on a heating/AC unit. HVAC units in my area usually cost between $5-8 thousand dollars for a new system.
With that being said, I WOULD NOT RECOMMEND THAT YOU USE THIS COMPANY FOR ANYTHING!! ESPECIALLY THEIR SO CALLED TUNE UP. It appears that, that is the point when they get their foot in the door and start their canned presentation on why you should choose them. They'll likely try and sell you their service plan, as they did me. I think that they realize, as any business would, that if you purchase their plan you'll feel obligated to use them again....when you use them again, and if you're desperate, you'll pay their high price, because you'll feel that you already have money invested.
I think you should shop around. For those who gave a high rating, I just don't get it.
There are 36 reviews that the Yelp filter removed; 33 are 1 star....just sayin...
UPDATE 2/6/15: Richard K.- Thanks for the shout out! Sorry to hear you are not buying my complaint; however quite a few others did. For a more accurate representation, I tend to check out the reviews that were removed and listed as not recommended on Yelp. I think you'll find that for this company, to date, around 50 of the 69 reviews disagree with your assessment. Good luck and keep that unit tuned up!
Thomas W.
01/02/2018 12:00:00 SA
Wow... They had a relations manager contact me. I called her back and told she was unavailable. I called back again, she is still unavailable. Called back a third time and was told she left with an emergency.
Since I never spoke to this person, I don't think it is unreasonable for another relations manager to pick up the phone and call me... especially since they left me in the bitter cold weather all weekend.
Please do not use this company
John V.
07/03/2016 12:00:00 SA
Bad experience all around. 50 gal. water heater went Saturday of July 4th weekend, so i get my options were limited. Called Horizon and answering service said they don't carry 40 gal. on the truck but I could work with Technical scheduler, who got on next. He told me they do carry 50 gal on the truck and technician would call before arriving. When I asked about prices I was told technician would provide that info.
Sunday the technican arrived in given time window (2pm-6pm) but did NOT call, and did NOT have a 50 gal on the truck and seemed surprised at my request. Took him about 1/2 hour to inform me he had to make a 45 minute trip to get a 50 gal, putting me 2 more hours in the hole. I asked about prices and he opened a printed book and showed me a price of around $2,150 (not sure that covered installation). That was more than 2x any quote I later checked. I was stunned, even if Horizon was providing a Bradford model and other quote wasn't.
I believe the misinformation on having the 50 gal. on the truck, no advance call, and no up-front price quote was all to put pressure on me to accept the high rate as the clock was ticking to get the heater replaced.
My request from my original call was to replace a Bradford 50 gal with same. I understand a phone quote would be an estimate as other issues could be uncovered doing the job but that is the normal business with quotes.
My AC fails right when the temperature reaches double digits. I call horizon to schedule an appt. They say they can come out in about a day and a half...fine, i can live with that. When they get to my house, the technician says they don't service rooftop AC units. Nothing like sitting around for a company that has limitations in what kind of jobs it will take. Would it have been so hard to ask, Mr. Martin, can you tell me where in your house your AC unit is located?..? I'll take my business to a company that uses common sense, and isn't afraid of a ladder.
I had horizon come clean our air conditioning because they had a good special. I was really impressed with their expertise! They were the first ones in 8 years of owning the home to discover the old owners had shoved multiple filters into the return. I'll definitely use them again!
Jennifer L.
09/07/2016 12:00:00 SA
WE had a guy here and he had no idea what he was even looking at. We knew we were going to need to update but they had no clue what to do. They even told us to call someone else.
So we did.
Excellent service. Arrived on-time, very knowledgeable. Serviced a replacement water heater under manufacturers warranty in under 1.5 hours. Fixed issues from initial plumber. Recommend annual service.
Ang J.
04/04/2018 12:00:00 SA
My only reason for giving another star is that the particular technician they sent did one thing that NO ONE had done and that was take me through each function of the thermostat. No one ever told me it was the dealer code on the one menu that was the passcode. Because I knew that the last technician set the propane back up lock out temperature incorrectly. they had done this twice before - I had propane being wasted, because they had propane set to run when temps were 40 to 50 degrees!!!
Not impressed: the owner or someone of management spoke to my husband and stated that out of ALL the service records; all but two service calls were related to us having no propane? Really? Okay so the multiple service calls in the summer for the A/C were related to that? What about when the compressor went? Was that related? Or I know, was the first part of March when we had 20% propane left per the Horizon tech when he was here to replace said compressor?
Oh maybe your confusing a propane issue that was actually caused by a tech at installation - where gas was LEAKING?
I'll be pulling the service logs as well to address directly with them - trying to pass the buck on our propane!
Run don' t walk away from this company! I was a service mark client for many years and decided to stay with Horizon to see how things went. The first time a Horizon tech came out to tune up my system he found something that needed to be fixed. I let it go without question. The next year a rep came out, arrived at 9:40 spent 15 minutes with the indoor unit (replacing the filter I supplied) and 15 with the outside unit (have video clips showing time). A week later the system malfunctioned and Horizon comes out to tell me I need a new blower fan motor but he wasn't sure when he could get the part. He was in no hurry to call back. With temps in the 90s all week I called another company who came out and diagnosed the problem as a short in the circuit board. They showed me proof that the unit hadn't been properly cleaned in a very long time (certainly not the week before!) The unit was full of caked on leaf and yard debris (photos available!) that accumulated over time. The debris caused a short in the wiring which wouldn't have occurred if the unit was properly cleaned. I was very angry as I pay Horizon a monthly fee for unit maintenance. The repair cost me approx. $2000.00 in addition to the fee I paid Horizon that day when the tech assured me that everything was done right at my service call the prior week. No one from Horizon will return my calls so I intend on filing a formal complaint. It was also incredibly irritating that both Horizon techs referred to my system as on its last leg. It is 12 yrs old and should last 10 more. The service repair quote was titled Bandaid report. WTH! They suggested I get a comfort tech out to quote a whole new system! Ha if I didn't discover what a scam this company is I certainly would need a new system shortly!
Terry B.
08/05/2014 12:00:00 SA
I would have to agree with Max S. I called Horizon for a couple of things in my home. All our neighbors were replacing their hot water heaters, so when I looked at ours, there was the appearance of wet concrete, like water had leaked out. But there was no visible water. We all built our houses at the same time, so I knew we should have ours checked. Also one of our exterior hose spigots was leaking and our kitchen faucet was leaking. For those three items, we were charges $4800. and change. What!!!???
I almost had a heart attack when I heard the price. They charged us over $700 to replace a Moen faucet with the hand held sprayer in the head.... yeah. $700 for the faucet and installation. Insane.
That just gives you one example. To top it all off, the work was done on a Friday afternoon. On Saturday I was in the kitchen and almost did a header into the counter, when I slipped on a puddle of water....yup I mean yelp, you guessed it. The brand new faucet was leaking.
When we called Horizon to get someone out to our house, they said....well we can't get anyone out there right now, but how about Tuesday? Hhahahahahah! Ok, we can let the water pool up in the cabinet sure take your time. My boyfriend said, you have to be kidding me, that is unacceptable. You over charged us for the job and now you won't stand behind your work? then it's Hold Please...Oh ok, now they're going to send someone right out.
They sent the same guy who did the work and he had a bit of an attitude when he arrived, saying it could not have been his work that was making this leak. Well it was. He ate some crow and left. I WOULD NEVER RECOMMEND ANYONE TO USE THIS COMPANY. ON PRICE ALONE, THEY WERE RIDICULOUS. BUT THE QUALITY OF THE WORK COMPLETED, AS WELL AS THE CUSTOMER SERVICE. BAD!
When I turned on my heat for the new season, I had no flame. Despite having used a smaller company recently for another job, I called Horizon in hopes a bigger company could get out sooner. Based on their we care about you and your family, blah, blah advertising, I thought I could count on their fairness, too.
The tech who came out told me it could be my primary and/or my control board, and that he would have to replace BOTH just to continue to troubleshoot (e.g., there could be even more issues). I was quoted $2,200 just to do that much, and again warned there could be more. At that point, I was told I should just explore replacing the ENTIRE unit (it is just 10 years old). A day later, I have someone quoting my $7,000 (after the usual, 'let me see what discounts my manager can do,' 'you know, you can finance it,' 'if you agree to have it installed tomorrow' runaround sales crap).
Thankfully, after the tech's suspiciously expensive, and vague, diagnosis, I called that smaller company and they were going to be coming out soon. So, I sent the sales rep on his way and said I'd call at another time to schedule the repair....yeah, I never planned to do that.
The other company's tech came out and also agreed it could be the primary control. In fact, he felt quite assured it was. FYI, I had since discovered this part costs $60 or so. Moreover, this tech said he was just going to switch in the new part ON THE SPOT and see if that was the problem. If it wasn't, he would just put the old one back in. THAT is how easy changing a primary control is (does not alter the new part), apparently. 45 minutes later, the new part was in AND I HAD HEAT AGAIN.
Never again, Horizon. NEVER. AGAIN.
Joe R.
01/04/2017 12:00:00 SA
Very impressed on the extra mile Horizon Services go to ensure customer satisfaction and stand by their word. Thank you
My house is pretty old and our sewer pipe backs up Every 6 months or so. Normally we have someone come out and snake the pipe and everything is back to normal.
This time horizon came to snake it and got stuck on a root so they brought in a camera to check it out. They said that it was going to be nightmare job and that we would have to dig up our steps and our neighbors yard. Horizon told us our Sewer pipe was collapsed and it would all have to be replaced they quoted us a cool 19 grand to replace it. The guy that came out was very charming and helpful or so it seemed. He said that it would cost 5 grand to have a backhoe come out to
Our house that is ridiculous. Of course we had other people come out for other opinions when they came buy the horizon rep was still there when they came into our house the rep got mad and upset that there were other people coming to give us quotes. As it turns out our sewer pipe is not collapsed and even if it was we would not have to dig up our stairs and neighbors yard not only did they lie to us about this but they also said that the township would cover the line out to the street, that is false. Finally we had a leaky basement sink and a toilet water valve that needed to be replaced they quoted us somewhere around 600 bucks for both of them which is crazy. These people are wolves in sheep's clothing. They will take advantage of you. Don't let their charming helpfulness fool you all they want is money.
Had coupon for a $39 A/C tune up so scheduled an appointment. Tech arrived showed him the 2 units outside. He then told me it would be $39 for each and that I was only schedules for 1 A/C tune up so he could only do 1. Confused, I disagreed saying it was $39 for both as no where on the coupon or in their add did it say the price was per unit. When I scheduled appt I was not asked how many units I had. I called the office, talked to manager and got same story. Deceptive advertising, will not use them ever, not trustworthy.
Unfortunately I have to give a star to Horizon to move to the next screen.
This company advertises heavily that they are one stop shopping for plumbing, hvac and drain clearing. I will NEVER use them again! Here's why:
I called them on a Friday clearly stating that my tenant had a slowly draining sewer line. Provided my tenant's contact info and my info for payment and billing. A day later, not 2 hours as advertised, a tech comes and my tenant calls me saying they will not clear the drain. It is Saturday afternoon now. I won't get anyone now until Monday because of Horizon.
Don't believe the squeaky clean perfect image they advertise on tv and radio. These guys suck! They make no exceptions to the rules that they don't tell you about!
Never again. Used the company at least a dozen times before but will use Arrow or any other roto rooter company.
Horrible customer service. They don't care if they leave you high and dry--or the opposite in this case low and wet -- on a weekend!
Do not use them.
If you believe the commercial, get your head examined. They come out find the first time, and we signed up for a service contract. Then when we called from maintenance on our heater that we had under contract in mid October they told I was the soonest they could come was mid February. Obviously this was quite ridiculous, but they would not approve that were even called us back. I canceled my contract and will never do business with them again.
Y P.
07/04/2018 12:00:00 SA
Called this company for various jobs over the years and always had a bad experience. First time I needed a stuck drain cleaned out. The guy came and told me he couldn't help because the pipe is full of water. LOL. Of course it is, it's blocked! More recently I had a huge leak from my in progress, water was gushing out at the rate of dozens of gallons per minute into my basement. Called them on an emergency basis, the lady on the phone has no clue and starts going through her computer, casually asking me if I have a file with them and do I want to create one, etc. Huh? I have a major leak and no interest in establishing a customer record at the moment, just get a damn plumber over and stop it!!! She doesn't get it and says she'll call back! What the... Then my brain unfroze and I called a real plumber.
Amar P.
10/01/2017 12:00:00 SA
Do not rely simply on what they are telling you about high cost repairs/replacements.
HVAC tech was pretty professional but said a part needs replacement and suggested that would cost close to having a new unit replaced which clearly was not the case....
These are predatory practices that employees dont start themselves unless higher ups are encouraging it , weather directly or indirectly. Company sure promotes a culture of ripping off customers...
Tom G.
09/05/2018 12:00:00 SA
I would not recommend Horizon. My A/C WAS NOT functioning during the past heat wave during Labor day weekend. They were an hour and a half late for the 4 hour service window. They did honor their policy that I would not be changed for the service call. The repairman said he could not repair it until he got the part on Tuesday. He then gave me an estimate of $1,854 to replace a $30 part ( the part was covered under warranty and was free) and 3 hours of work. So for 3 days we went without air. I had another A/C repair company (C&C Heating and A/C) come on Tuesday had he got my system up and running in 30 minutes so we did not have to go without A/C. He then gave me options to fix the repair permanently. One option was $250 and the other that was the exact same option as Horizon was recommending and it was $500. Horizon was charging me more the 3X's. How can they justify overcharging people.
Naaagp T.
06/05/2015 12:00:00 SA
Kenneth H showed up on time, diagnosed the problem, and fixed it. $99.
It was a complicated drain clog as kitchen + laundry comes together, basement is finished, so little access to piping, and unclear where anything was. Kenneth took a couple shots at it, nailed it, and was outta here in about 30 minutes. We're back up and running. Great job.
Phil E.
04/12/2016 12:00:00 SA
Why do their commercials say same-day service if it isn't true? We had an emergent plumbing issue and called Horizon. They said it wouldn't be until the following week that someone could come out. Really? Look for other local companies that respond in a more timely manner.
Smriti R.
04/01/2016 12:00:00 SA
What a bait and switch. We were lured by a $89 checkup of our furnace. We had to pay twice that because of two furnaces. The technician found so many ridiculous things wrong with them. He came back a month later to check out our A/C and 'service' it. He couldn't check the blowers because it was too much work to get to it and would cost us an additional $300/system. Not sure what he serviced. He changed the filters with ones we had on hand! It wasn't necessary since we change them monthly. Once again, made the same recommendations from before and this time the prices were a bit higher. Stay away from these people.
Will R.
08/07/2017 12:00:00 SA
Had a great experience - late night visit to the house to repair a time sensitive problem. Problem was diagnosed and repaired in short order- issue was explained and the tech was excellent. Office communication was outstanding and very helpful. Not a grumble to be had - Highly recommended.
Edit: edited to clarify that this was HVAC related. :)
Robert I.
04/10/2019 12:00:00 SA
So heres an update to the the post A YEAR AGO. Funny thing is I'm hardly on yelp..just had to sign in again. I was looking at my old reviews and laughed at this one about horizon. Why? BECAUSE THEY DID THE EXACT SAME THING!! Dispatcher called me at 6:20..said the guy was leaving center valley, which is about a half hour away. Guy showed up at 7:40...plus, I was signed up to get my heat and AC serviced, they told him just my heat. They had to send someone else the next day. In Horizons defense, they did give me a 50 dollar gift card for my troubles and the next guy was great! His name was Oscar. He said I can request him next year..I definitely will.
I've had this company replace my hot water heater & was satisfied with their work. I signed up for their service plan which is fifteen dollars a month. I have a better chance of hitting the powerball, than getting my heater serviced. The first time they canceled the day before scheduled
service, and then no one showed up the day of my rescheduled service date. When we called, they told us that it was scheduled for the next day, and they could not accommodate us. We had to work that day, and would never schedule on a work day. We have not received a return phone call at this point, and do not intend to do anymore business with a company of this weak caliber.
On a Sunday, we noticed our toilet and bathtub backing up. After plunging for a couple hours, we realized that was not going to work. We figured there was a block in the main sewer line between the house and the street. I called Horizon services at 11 PM on Sunday night, and they said they could have somebody come out tomorrow. We scheduled a time, and the driver called us 30 minutes before he was going to arrive and he arrived on time. The technician, Phil, was polite, courteous, and did exactly what we were told he was going to do when he arrived. We were quoted a price of $249 and that was what he said the price was when he was done. We also had an online coupon for $37.50 which he gladly applied toward the bill. I would highly recommend using Horizon services and we will definitely use them in the future.
Horizon serviced my AC and Boiler. They were on time, nice, clean, explained a needed repair.. overall a great experience!!
Richard R.
07/12/2018 12:00:00 SA
Run, don't walk from this company. Classic bait and switch. Their ad said a/c tune up plus filter plus 1 lb Freon. 1st system they didn't replace filter. They said no filter. So wow, they saved maybe $5. There is a filter. Then they told me wrong size to replace electrostatic filter. Glad I didn't order. Second system not sure if they would have replaced filter if I hadn't asked. Then was told I needed a $260 capacitor. $9 part and basically plug in. I understand making a profit but come on. Then I was told Freon was low in one system. But they couldn't add the one pound their ad said as there was no guarantee that was enough and there could be liability and more than one pound would be hundreds of dollars more. But since I paid for two tune ups I should have had at least 2 pounds available. They really just wanted to sell a replacement, not service what was there. Like I said, run.
The drain was expertly cleaned and the technician was very informative, very professional, I will always use Horizon in the future
Be very wary of these guys. They had me convinced I had a broken pipe and needed to dig up my foundation. They brought in a slick salesmen and showed me a blurry video to try and convince me. When I wanted to call my always reliable insurance agency, USAA, they recommended against it and suggested I use a recommended adjuster to handle the claim.
I decided to get a second opinion and got a reliable expert that told me I didn't have a broken pipe and that he could fix the problem with a pipe cleaner for $150. Haven't had a problem since - well over a year. If I had trusted these guys my whole foundation would have been jack hammered and the cost would have exceeded $10k.
Jim M.
01/03/2016 12:00:00 SA
My gas boiler wasn't working so I gave these guys a call. The first time, the guy charged $90 for the service call (not unreasonable) and reset the switch that triggered. 1 week later it stopped working again. I called them on a Sunday morning and they were out later in the afternoon, which I was pretty happy about. The technician looked at a few things and then the sell was on. He told me I needed a new chimney liner because the switch triggered. He also went over a few other things wrong with the setup of the boiler as well. He was very knowledgeable about the system and answered all of my questions. However, he turned off my system and didn't fix it at all because he said it wasn't safe to run because of carbon monoxide (I have 2 new detectors a few feet from the boiler and they never went off). He quoted me prices for a few options to get it up and running.
First option: Get a new chimney liner and don't do anything else. For this I needed to call a chimney company to get a quote but he said it may cost around $1,500. But my thing is: how do you know I need a new chimney liner if you HAVEN'T EVEN LOOKED AT THE CHIMNEY??? I would have thought he would have looked in the pipes that connect from the chimney to the boiler at the very least, in order to see if there was any type of blockage first.
Second option: New chimney liner. Replace a few parts on the boiler. $4,500. The itemized breakdown had a price of over $1,000 for an autofill valve. That immediately raised a red flag for me. Why is this part so much money? Is it made of solid gold? I asked him and he said it is a very expensive part. I looked it up after he left and the part is roughly $50. Don't give me the crap about the warranty either because you don't pay 20x the price of a part to have a warranty.
Third option: New boiler system and chimney liner. Although a salesman would have to come out to give an exact quote, the ballpark number for the new boiler installed was between $10,000 and $12,000. If you literally search how much should a new boiler cost installed, the average price is between $3,000 and $7,000.
What I actually did: I found another heating service company who came out and fixed it the next day. The chimney issues? There were 2 dead birds in the pipes that connected the chimney and boiler. The Horizon guy didn't even bother to take a look. The other heating company said that may have been why the switch triggered, although it was probably because there was a ton of air in my baseboard system. The new company replaced a few other things and flushed the air out of the system. The total was $600. The boiler runs better than ever now.
Bottom line: It's probably not worth bringing these guys in for anything, unless you are in a real tough spot and are willing to pay a large premium for any type of work. I wouldn't even recommend this company for a quick service check on your equipment. While the technicians are extremely knowledgeable and friendly, they will try to overcharge you significantly for any type of job. One of the other reviews mentions that they receive a kickback on how much they are able to sell a part to you which makes sense why I was quoted $1,000 for a $50 part. Maybe the guy was trying to get all of his Christmas spending money from an unsuspecting customer in one shot. If you get an itemized quote for something, go online and look up how much the part should cost you in order to see if they are giving you a fair price because they probably aren't.
I would definitely not recommend this company for anything at all. They also charged my grandmother over $750 for a new trap under her bathroom sink. The parts for that job cost maybe $40 tops.
I called Horizon services to my home when my hot water heater broke. They came out quickly . After inspecting my hot water heater, the service man wrote an estimate and said he would complete the job that day. His estimate was for $2100. He told me his unit would be under warranty and if anything went write ong they would come out day or night. I never bought a hot water heater before so I was uneasy with the price not knowing how much a competitor would charge. When I told the Horizon rep I would like to check other companies, he got very pushing saying if you don't take my offer now , it would be voided. I told him to leave and I would call him back. Home Depot installed me for $850 with an 8 year warranty. If you have extra $$ laying around , give them a call.
They are the biggest rip off
Don't go here
They have to big of an overhead and take it out on their costumers
Tried to use them three times each time they gave me quotes three times as high as other plumbers. Worst co. Ever
They make their money on home owners who don't know any better.
Don't trust them!
This is the worst plumber I have ever hired. First of all let's discuss their on time guarantee, they guarantee they'll show up within a four hour window, yes on time means within 4 hours, what a joke. Secondly, they do not give you any type of estimate over the phone even for a routine installation and you must pay a service charge to schedule the appointment and have them show up at your house. When they show up their estimate is 3 times what you would normally pay a plumber and they try to sell you some worthless maintenance plan. They use hard sell techniques and call the boss to try to get the price down, it's worse than buying a used car. Avoid this business at all costs, they spend a ton on marketing and rip you off in the end.
Although Horizon wasn't able to repair our system, Pat was super helpful and a pleasure to work with. I would highly recommend him.
Feeling ripped off. Do not use this service. They are untrustworthy. I called to have our heater and air conditioning serviced. They came and then told me after 1/2 hr that we needed a new heater and that they would need to service the air conditioning to the tune of $1200. I wish I had known ahead of time what rip off artists they are. After they left, I called two other companies to come and verify the information I was given by the Horizon Tech guy. The 1st HVAC guy came and shook his head and asked what did Horizon do to the heater. He told me they did nothing and all it needs is a good cleaning. He also told me that Horizon operates in such a way that all they want to do is sell you a new system. He asked me if there was a second guy on the service call. I said yes. He said that is the sales person. That is how Horizon operates. All they want to do is sell and not truly service their customers. Once they have you on the hook for a new system, then they have you sign up for their annual service contract. The 2nd HVAC guy came and looked at the paperwork that Horizon had left. He just shook his head and didn't understand what work was necessary. He looked at my air conditioner and said only the coil needs to be cleaned. Nothing else. Do not use the service, it is a complete and utter rip off. Again all they want to do is sell you a new system whether you truly need it or not.
Sales process for new a/c system is insulting -price for unit is only good if you sign tonight otherwise the price will be $1000 more if you wait. Showed me some photocopies of other competitor estimates while making disparaging remarks about other brands. Indicated that other competitors will also use these tactics to get you to sign immediately. These sales techniques would give used car salesmen a bad name.
This company markets itself as honest, transparent and differentiated from its competitors.This may be true opon the service side but the sales side is the same old sales techniques that most educated consumers will be repulsed by.
(For those reading Nicole's response from Horizon, please note the following:)
1. I appreciate the response and will get back to her directly. However, know that this is a fairly canned response that I have seen Horizon use on other negative reviews.(to blunt the impact of the review)
2. The sales approach that The Horizon salesman used with me last night was undoubtedly a result of sales training he received. There was a well rehearsed sequence, script and sales materials used including the price that's only good for tonight . I welcome the opportunity for Horizon to state in their response to me (and for all to see) that they do not train their sales team to offer special discounted pricing only if you sign during the sales visit vs one price regardless of when you agree to the terms (e.g. In the next week or some reasonable period)
Megan M.
11/07/2018 12:00:00 SA
Beware of this company....I own a mobile home and my furnace stopped working, so I called Horizon as I knew nothing of HVAC and they have ads and coupons everywhere. When the Tec reviewed my furnace, he came to the conclussion that the heat exchanger failed and it was in my best interest to replace the furnace. Considering my furance was 26 years old, I agreed with his assessment. The Tec agreed to waive the dispatch fee if I set up an appointment with their sales associate to get a quote for a new furnace. The quotes that were given to me by their sales guy had me somewhere between vomiting and crying. $9700 to replace a furnace....in a MOBILE HOME. But wait! Its the preseason so we will give you 25% off bringing it down to a very reasonable $7300....my mom paid less than that for a standard 2 story home. Something seemed off about this great deal. As I called around other HVAC companies I confirmed what I suspected...they were ripping me off..big time. I found an independent contractor who did the job for $4000. It only took a few hours to do since a mobile home has just one strip of ductwork running down the length of the trailer. The guy literally just had to pull out the old and fit the new one in place. The unit itself cost $2500. So Horizon would have charged me $5000+ for a few hours of labor?! But the warranties!.....every person I talked to in HVAC warned me to stay away from Horizon and now i know why. When your heater goes....dont panic. Get some space heaters and do some research before resorting to these crooks.
Kristen Y.
05/07/2019 12:00:00 SA
We bought a plan to service our air conditioner. I called and set up an appointment. They never showed. When I called to set up another time, they said my plan had expired. Not the way to do business.
Jack U.
10/06/2014 12:00:00 SA
After years of our lower toilet backing up and destroying our powder room and numerous attempts at cleaning the line, I had Horizon Services come out and take a crack at it. The next day after cleaning out the line they showed up and ran a TV camera through it. What a nightmare of twisted roots from the old oak tree that I had just removed that month. The guy almost lost his camera it was so thick.
He recommended that we re-line the pipe or we would be doing a clean-out every few months. Given my past history, and the fact that the last backup cost me several grand to fix, I agreed to the $8500 charge. I checked with my Union pipe-fitter neighbor, who told me that a) Horizon was very very good (but expensive) and that b) he agreed with their assessment.
THE NEXT DAY Horizon mobilized all this hi-tech equipment and knocked it out in about 8 hours. The guys were great, and all I had was about a four-foot trench. AFter they were done, you'd never know they were there. In fact, my neighbor came over that evening and asked me why they hadn't shown up!!! He was amazed. Even the lawn was untouched (they laid down sheets of plywood for the backhoe).
Got a 20-year transferrable warranty, 3 years no interest, and peace of mind. A year later, no issues. Yes, it was expensive, but you pay for professionalism and convenience. Had I had this done before my backup, I would have saved thousands of dollars in bathroom remodeling to fix the damaged flooring and drywall. It's all relative. Highly recommended.
We just moved in to our new home on friday, by sunday we knew we had an issue the gas line. So i have friend who works for horizon. I called & they couldnt have been nicer. Sent a tech out within 2 hours. Kevin E & Matt were very knowledgeable about what was happening. A few measurements & tools & they were heaven sent. Any questions we had kevin answered. We couldnt be happier with their service.
the work was done right on time and Eric did everything right. I was in a binned and had to have the work done as soon as possible. I would have considered having more pluming work done but the cost of this job was so high. I will have to look else ware or do it myself. The job took less than 2 hours. The work was done right and I was happy that way it is a shame the price was so high
I have been contacted by horizon's customer service manager and they have promised to make things right. I will keep you informed.
Amy K.
06/11/2020 12:00:00 SA
The salesperson was very nice and respectful. He gave us an excellent option for our old stone farmhouse with the Mitsubishi mini-split heaters/AC units but the final ballpark was an obnoxious price of 30K to 45K - we are just talking about an HVAC system & installation. He did not give us another option like using the existing propane and baseboard heating~ we did want to get away from the baseboard but it could still be an option. The cost of the system for our small house seemed really unreasonable almost as if he did not want the job and just high balled the job. I felt as if we just wasted our time - I can't imagine anyone purchasing a system for that price - I don't think Mitsubishi would still be the business of the mini-splits heaters/AC's if the price were that high ... no one would purchase the system for their home. It was especially frustrating when we simply looked online at prices for the units & installation and they were significantly cheaper. As I read reviews I am seeing that Horizon seems to be somewhat of a scam company. I'm sorry we wasted our time
I don't know what it is about these companies but they don't want to fix anything they just want to sell you a new product like a new furnace for 7,000 they are a scam don't use them they came out to my house and told me my furnace needed a new blower motor and that will cost 3,000 dollars so I go online to do some research and come to find out that it only cost 500 dollars so where do they get their prices from scam artists
AJ A.
10/04/2015 12:00:00 SA
Ill start off with the good - the guy who came out was at least friendly, though not so knowledgeable on full services. He was the boiler/heater tech which is what I mainly called for anyway.
So he arrives within a reasonable time of my appointment, first let me say they wouldnt take the coupon off from THEIR OWN WEBSITE for a 40$ visit to get an inspection / quote. It cost 80$ just to come out and he said the coupon would only be accepted if I accepted the other services. Pretty dishonest to start.
Anyway I dont know the cost of these things, but after I got all the quotes etc, it seemed each of the parts were being charged at four times the actual cost. To get the boiler running a friend told me that all I needed was one part replaced which regulates the water coming in and out. He was able to find it for about 250$ (it was quoted at 850$ for that part alone), and installed it for me and my heat was working.
Over all the whole quote was around 8000$ for a repair vs 12k for buying a whole new system. I'm glad I didnt go through with it. They stated I needed all these additional parts to get the unit running again which ended up not being true. Anyway my heat works now and I saved myself the money.
I try not to be a completely negative person so I wont give 1 star at least the staff was professional and friendly. They showed up on time as well. However I wouldnt recommend their services to anyone at all as they are taking advantage of people who do not know the costs of things.
Someone was out to my house on Saturday. They determined that something was wrong with my heater and they had to order a part. It is now Monday. I have not heard from the company as to when they are going to fix my heater. We have no heat. Their website says that they have emergency service and that it's same-day diagnosis and next day repairs. If Sunday is an exception because it isa weekend, then I guess they should've been here today, Monday. Never heard from them and they never sent anybody out. I had to call them to get the report that the guy that they sent out to diagnose the problem is who they want to send out for the repair. Lucky me, that person was off today, and I would have never known this unless I called them. I don't know anyone who used them. I was impressed by the commercials. Never again. This company doesn't care. Period!!
Will never recommend or use Horizon Services.
We called Horizon Services to get a quote of a replacement water heater, firstly they charge a call out fee just to give a quote. No one else did who gave us a quote.
Secondly, he then went on to try and sell me some maintenance plan for my furnace/water heater - which will lower the installation cost of my water heater by $700 !
It was a total rip off. If I don't buy the maint plan I would have to pay $700 more just for a water heater to be installed.
Ken G.
05/02/2019 12:00:00 SA
Had a clog in sewer line. First time in 25 years. I always believed I had a cast iron sewer line. Called Horizon Services mostly because of the 99 dollar special. Before I complain, all techs and staff that you speak to or meet are very nice and professional. Smooth talkers too. First clean out went well using snake with a very small non auger type tip. Got some flow and I thought everything went well but the tech said I had a broken pipe saying that it was not cast iron but an older type of brittle pipe and I also had roots in the line. (No tree near pipe). Next day, backed up. Called again for the problem. Same tech came out and plunged the clean out pipe clearing the trap. He said I had good flow but I was going to continue having this problem because of roots and broken pipe. He then ordered a camera inspection which was free. Camera guy came out and I thought he was very informative. He began the process and I looked at the screen. NO broken pipe. No roots. But still clogged. Camera tech said I had an old cast iron pipe which needed to be replaced. Quoted me at 17,000.00 to line burst the pipe and pull insert through the line. After I told him price was too high for me, he lowered it saying he made a mistake. New price was 12,000.00 which could be financed. Bugged, I called Horizon again and scheduled another clean out because camera revealed no broken pipe, no roots, cast iron pipe, and still clogged. Tech came out, snaked again. One day later, still clogged. When I called Horizon and complained, I was sent to the Plumbing manager. After a discussion, he finally said they could not do the job.
So, I called a reputable plumber in the area. He came out with a snake and used a 2 inch auger with blades. He then resnaked the line with a 3 inch bladed auger. He even clear the trap and pipe to the street.
LINE CLEARED. Lesson? Spend the money for a good plumber and a good clean out. I believe Horizon Services sets you up for the big ticket. Saw some earlier reviews about this as well. I later found out that the techs get a commission on big ticket jobs, but Horizon denies it.
When they read this, they will message saying they will follow up to learn more about my circumstances. What else is there to learn?
SAVE YOUR MONEY AND TIME. BELIEVE REVIEWS HERE. THESE GUYS ARE BAD! Note: this is for service in Perkasie, PA.
made a mistake falling for their '$59 heater tune up' ad. It shouldn't be called a 'tune up' in the first place because it's really not. The guy showed up and I told him return air is not any hotter than the room temperature (blowing cold air). Without even measuring the return air temperature he says I've a dirty coil and costs $400 to clean (basically brush it). Then I said I think there might be other issues. Then he goes back to the car and brings refrigerant gauges and measures refrigerant on outside unit (which you would think should've done before he even says anything since this is a common thing) and says I've a leak and whole unit (a 4 year old system) needs to be changed. And then he tells me I went to the 'Mercedes dealer when I should've gone to a Kia dealer', of course metaphorically telling me Horizon is a premium, high cost servicer. Also, he gets easily unnerved by questions I ask. At the end of the day, I was out $59 for him to tell me I need to change whole unit, which he said could cost me up to $17K. Yeah, a complete waste of time and money. SAVE YOURSELF, BELIEVE THE REVIEWS HERE.
Danielle B.
12/04/2018 12:00:00 SA
They talk a good game, but don't follow through. Our heater is 4 years old. It stopped working on Saturday. We called for service. They couldn't get to us until the next day at 12:00. Today (2 days later) the heater stopped working again and again they can't get here until tomorrow morning. It is going to be 22 degrees tonight and I have a 2 year old. They advertise that they are available 24/7 and that is just NOT true! So disappointed.
Our plumber John was terrific and a nice guy to boot. Saved our butt when a sewer pipe broke on a Sunday night. However....Horizon's pricing is thru the roof! $895 for a little over an hour labor is just too much....$500 would have been pricey , but at least justifiable.
Just got a call from their service manager and they are refunding me $137 as an additonal courtesy
By far the worst company to call for heater repair. They will rip you apart. Heater stopped working around 7pm and all local companies were closed by then so called horizon. Also, one friend recommend it. They came in about 2.5 hours. The guys tells me that he will replace the small ignition switch and it will fix it. I asked him I want to keep the box of the new ignition that he is installing. He was too hesitant to give it to me and in next few minutes he put that in his car, i asked again and he said he forgot and will give it in end and once payment done in full he tried to sneak out but i asked again and got the cover of ignition switch. I research and found out that it costs $20 for that and they charge me $650 for that. Called them and they tells me everytime that someone will call me back and no one did. Learned the lesson.. NEVER EVER HORIZON AGAIN.
McYelp Z.
07/06/2015 12:00:00 SA
You know what they say....you only get one chance at a first impression. Needless to say, I was anything but impressed.
I called to inquire about an A/C repair. Now let me add, I COMPLETELY understand it's impossible to diagnose and quote a service price over the phone, and I told this to the phone rep. So instead, I asked for the price of a hypothetical repair (you know, so I could do a little comparison shopping?) How much would it cost for a technician to come out and add 2 lbs of R22 Freon to my system?
Well, I got the runaround. We used to quote prices but no longer do so, since we'd find additional things that are needed, and the customer wouldn't understand why the price went up, blah blah blah blah.
So I asked again, Ok, but how much would it cost for a technician to come out and add 2 lbs of R22 Freon to my system? Well it's $79.50 for a dispatch, then our technician will come up with a cost after he makes a thorough assessment of the problem, blah blah blah blah.
Figuring three's a charm, You mean you can't tell me how much would it cost for a technician to come out and add 2 lbs of R22 Freon to my system? The response was blah blah blah blah, as far as I'm concerned.
Instead, I called my local furnace oil dealer, and after being passed on to a more knowledgeable person than the receptionist, he explained, It's $99 for the tech to come out, then $100 for the first pound, and $72 for each additional pound. Then we discussed the pros and cons of just adding Freon and/or other repairs, vice purchasing a new system based upon the age of my old system.
It's all called being an educated customer, and Horizon obviously wants their customers to remain plum stupid.
Frank S.
06/12/2015 12:00:00 SA
This is a true story., I work for a major University in the Phila area and we own many homes on and off campus. I called up Horizon to get a quote on a small (33k btu) steam boiler for one of our homes. They said hold on and let me ask if we do that. .. They get back on and say no they they only do residential properties. I explained it is indeed a single family home even though its on University property. Hold on again.. She came back and said that they do not do third party properties by universities.... huh!!??... I said WE own this home, its not third party. I said I guess you don't want our business and she hung up on me. Amazing how they stay in business.
SCAM, SCAM, SCAM.
I had someone from Horizon come out on Wednesday to do a yearly inspection on my AC unit, because I got a coupon in the mail. It was working fine until he arrived.
The guy came out and told me it was a good thing I had them come because my unit was shot and I shouldn't be running it and if I did my compressor was likely to blow. They set up an appointment for someone to come out and give me a quote on a new one.
In the mean time I called my home warranty company to let them know because they will pay toward a new one if it cant be fixed. They sent out a person for a second option today. The new repair person called me over to tell me that two cords have been unplugged to make it look like it would no longer run.
As mentioned above my AC was working fine until Horizon came, they came and told me not to run it because it was shot and would blow my compressor. But in reality he really only unplugged to cords to the fan in my basement to show me how it really wasn't cooling my house. To top is off the Horizon guy tried to sell my $600 worth of refrigerant as a quick temporary fix, which i declined thinking I had to buy a new unit. But today the new repair person told me Horizon had over filled it as it was and in no way should they have tried to sell me more.
It really makes you wonder who you can trust.....
Ann A.
06/02/2015 12:00:00 SA
Wanted to use them, but we have a well and even thou I called to tell them my well company came out and found the problem and I told Horizon what I needed done, Horizon said company policy says... no they would have to send out a well person and that means more $$$.
To bad with all the advertising I thought I found my plumbing service. This was the PA Horizon.
We ordered a new allergy filter for our central air conditioner the week before Mother's Day this past year and the guy promised us that he would be back with it the following Tuesday. He never showed. After calling several times and getting no where a person who was higher up told us they would take care of it and call us back in a few days... that was July! It's now October and we never got our allergy filter for the summer! What terrible service!
Amber H.
02/07/2019 12:00:00 SA
I'd ACTUALLY like to give no stars as our experience with this company was awful! We called them in the afternoon and explained we had drained our main sewer line already that we have had trouble in the past with this line and we believed it was really clogged this time. I was asked if we had used them in the past and I said no. (At this point you would think if they had a policy this was be a time that would be discussed). They said we can't get to you until 6-10pm. Please keep in mind this was approx 2pm in the afternoon. I said great! They arrived at my house around 7:30pm, promptly told us they could not help us because we had already began to do the repair our self. They leave I call back the company and ask why I was not informed of this policy before they wasted my time and their workers time by not asking me if we had began work? She asked me to hold and came to the line... She had the nerve to say I have to talked to the technicians and I have them on the line they can speak with you and explain the policy I told her no I understand the policy and my issue is not with the technicians. My problem is with the call center. We not been able to use our water since the night before and now they have wasted yet another day because they have failed to explain company policy! She saysYour situation is unique. I said well that's real funny because your technician just told us he had another customer just today with the same issue! So then of course it was I'm not required to ask you that question!!!!!! UNFREKIN REAL!!!!!!!!! Now she did offer in the end to give my name and number to a supervisor to contact me the next today. I told her no thank you I think I will just find every place I can leave a review and insure others are aware of your policy since you and your company ARE NOT REQUIRED TO ASK. By the way the technicians informed us they are not allowed to work on any pluming anyone else has worked on per their policy! So if you would like to use them for goodness sake if you have had work done in the past by another company KEEP IT TO YOURSELF!
David C.
02/02/2016 12:00:00 SA
Mike replaced our water heater a few weeks ago when it failed. He explained all of our options and we picked a package that we were comfortable with. After a few hours of work we had hot water again and my utility room was left cleaner than when he started. Thank you so much.
I think the rock singer, Meatloaf, owns this company. Do you remember his song, I would do anything for love but I won't do that? Well, when I read the website for this company it gives the impression that will do any kind of plumbing however routine that you require.
Paste from Horizon website below:
From routine repairs and maintenance...to emergency service...to expert equipment installation and replacement, Horizon Services is ready to meet all of your needs and surpass all of your expectations
When I told them I needed a new hot water heater because mine was leaking and that I had a new hot water heater in my garage that I needed to install, the rep said , no we can't use that you need to use the new one we supply. ( paraphrase)
I asked, OK, well how much for the new heater and installation that you supply? She said we need to send somebody out to evaluate the situation and then give you a price. Really? Replacing an electric hot heater is kind of basic. I smelled a sales pitch and besides my basement is filling up with water!
Other people seem to like them but I didn't get a good feeling.
Complete rip-off. Stay away from these people. They advertise ridiculously cheap prices to check you A/C and heater and then find problems that you never knew you had but can be fixed for outrageous prices. This company should be investigated. It is a total scam. Buyer beware!!!
My experience with Horizon
First time was great. There was water by my heater filter, I asked around at work and one person recommended Horizon. I called them, they confirmed my suspicion as to what the problem was, he flushed the drain hose no problem.
Next experience. I had water dripping onto my neighbor's ceiling downstairs. I once again called Horizon. GOT HOSED!! When I called them a couple times asking about their prices, I was told that when the tech got there he would tell me. Now with a company this big, you mean to tell me no one could give me a price over the phone.
Well the tech gets here with his little price book, which I'm sure they have to print up at the office and proceeds to quote me prices for toilet installation with their toilet, with my supplied toilet and possibly changing the fixtures on my tank. First with the discount it was over $700 to replace a toilet with their toilet. Thank GOD I lugged mine up 3 flights of stairs from Home Depot because that saved me about $400 as the price to install my supplied toilet.
While the tech was installing my toilet he couldn't use the shut off valve to the toilet tank so he turned off the main water supply and ran the taps to drain the water. He installed my toilet. I felt hosed, but I wanted the water problem solved.
TWO weeks later my 6 year old heater stops working. I google the cause of this phenomena and the cause could be that if the element got dry by draining water from the heater it would burn out thus no more hot water or at least luke warm if it is the top element. I thought that Horizon touted great customer service on the radio and in their ads so I called.
Right away they send a tech out. I take off from work and as expected his comments were that it could not possibly be them that caused the issue especially that its two weeks later. He called his boss who states that they won't replace my element or anything without me forking out additional money to cover the entire cost. I said no thanks and will be using someone else.
MY advice to you is to not use them. I told the tech I won't be recommending them to anyone and quote my experience as to why I won't ever use them again.
BE VERY AFRAID
Barbara K.
01/09/2020 12:00:00 SA
We had a leak in the basement. Thought we needed waterproof. First company said he thought there was a crack in the inside wall but couldn't tell till the paneling was removed. But that was his specialty and could definitely fix it. Second waterproof company's rep told us it was a crack in the foundation outside and would have to dig up all the bushes to find it. It was their specialty and would definitely fix it. The third basement specialist told us it was the well around the the window that was leaking. Again with no proof but he could guarantee that was the problem and his specialty. All theses had estimates over $3000. I showed the water area to your tech who was working on my heater. He said I should call a plumber. I called your office and your plumber, Jayson arrived the next day. He found the problem, a crack in the sewer pipe. Had to cut a hole in the dining room wall to remove the cracked section and install the PVC pipe. No more leak. The cost was less than half of each of the phony proposals I received.
D M.
11/10/2010 12:00:00 SA
Horizon Services has a customer for life: Me. I worked with Chris Boyer after being referred to Horizon by a friend. Chris is extremely knowledgeable about the products he sells, will evaluate your current setup and see if there are any issues and will even crawl up in an attic with you so that he knows all there is to know about your heating/cooling system.
Chris never made me feel like he was just trying to make a sale; Instead, he gave me all of the information I needed to make an educated decision, was very up front about pricing and reinforced the fact that Horizon is about service and its relationship with the customer.
The installation of the new heating/cooling system (Lennox Elite) took one day. The install team comprised two gentlemen who arrived at the time they said they would (Horizon is always punctual). One of said gentlemen, Glen, was hands-down, the best person for the job; He was exceptionally professional, personable and communicative; He made sure that I was briefed on the install, discussed any issues with me and worked with me to find a proper solution for the actual layout/design of the installation. I could not be happier with the results.
In addition, I also need to make mention about my experience with Dave (service engineer) who came out to do a tune up of our old heating/cooling system. Dave, like the others, surprised me by being on time to the minute. Also, he was very knowledgeable and was very clear with me about the condition of the existing system. He did not try to sell me on anything, but stated the facts about the system and what he would do if he were in the same situation. He also gave me a phenomenal coupon that Chris, unfortunately, did not know about until it was too late. So, here is to Dave who is, yet another, integral member of the Horizon team.
Thanks to all whom I mentioned here and the others who were also involved. Keep up the fine and dedicated work.
Christine B.
04/01/2017 12:00:00 SA
We are repeat customers of horizon. We called Thursday about a water problem in the bathroom. They said they were backed up and could not make it out until Saturday between two and six. Then the next day water was coming through the ceiling into the basement we called them back they said they didn't have anyone that could come out until Saturday between two and six my husband asked if he needed to get someone else they said no they could get him there and so we told them to come Sat. We turned off all the water to prevent any more damage but it continued leaking. We waited until 6 PM Saturday and still no one arrived. I called them and they told me we had canceled the appointment Friday. And that we had told him we were going to get someone else to come in. We did not cancel the appointment we told them to look at their records and listen to the conversation. They were very belligerent and treated us like we were liars. We asked to speak to The customer relations manager but they said he was not available on the weekends. Right on their service agreement it states that if you're not happy you can talk to the customer relations manager. We will not use them again.
*****OVERPRICED SCAM ARTISTS********DONT BE FOOLED****
Definitely do your homework and get several estimates. I feel they are over priced and tried to scam me. I did NOT need a new heater immediately and there is no carbon monoxide in my house, as I was told. I may need a new heater soon, as mine is old but, that said, the other estimates I received were half their price with 10 year parts warranty and the heating units are high end & 97% efficient. Oh yeah and don't fall for the chimney liner you probably don't need it.
Elizabeth G.
08/01/2016 12:00:00 SA
I lost my A/C on a Fri. evening at the start of an 8 day heat wave. My regular heat pump service company (Stanley Cooper in Willow Grove, PA) charges a premium for Sat. service (if a tech is even available, and you MUST have a yearly service contract for $1000.00 to qualify for Sat. service and priority scheduling. I had dropped the service contract-$1000.00 is TOO MUCH to pay for two maintenance visits/year and priority service.). My Mom had used Horizon and was happy with the service she received. More importantly, the website advertised speedy service for midsummer emergencies so I called the telephone number that came up when I Googled Horizon home services.
Speedy, emergency service turned out to be the following Tuesday afternoon-4 full days (and nights) of 95-100 degree temps. w/ a heat index of 105 degrees! In hindsight, I don't know if the switchboards are for all Horizons or if I could have tried another number. I have a 105 lb. Newfoundland dog so going elsewhere was not really an option-those were 4 VERY LONG, HOT days.
Steve C. arrived on time, very friendly, knowledgeable, etc. Diagnosed the problem quickly and I was very impressed that the part was available on his truck. One drawback-not just a tech, also a sales person. If you sign up for this package, I can give you this percentage off blah blah...
Steve replaced the part (capacitor) on the outside unit with no trouble. I also needed a new condensation pump on the inside unit (which I knew prior to the breakdown of the unit) so Steve asked if I wanted him to replace it while he was already at my house. Again, he had the part available so I agreed. He stated that he would also have to replace the clear plastic tubing between the pump and the main heat pump unit and I agreed that it was obviously necessary. The clear, flexible tubing was a nasty dark brown, hard as a rock (not at all flexible) and there was nasty goop inside of the tubing.
Steve completed both repairs-replaced two parts-I ended up purchasing a maintenance package for two years, Steve reviewed the paperwork etc. and handed me a card explaining that it was info. to go to a website to review my experience w/ Steve personally. I questioned if it affected him directly as far as pay increases etc. to determine if it was worth my time. He affirmed that responses affected him directly. I put the card aside...
THIS REVIEW SEEMS IRRELEVANT, I'M SURE, UP TO THIS POINT. Two days later, I had to go into my utility room where the heat pump is located. It was then that I noticed that the NASTY, OLD, DISGUSTING (NO LONGER CLEAR) PLASTIC TUBING WAS CONNECTED TO MY BRAND NEW CONDENSATION PUMP!! Steve never replaced the tubing and then made a point of asking me to review his work-how stupid! When I went online to write the review, I saw all of the terrible reviews/experiences so I went to the BBB page-WOW!! I'm very sorry that I got sucked into the maintenance package. Steve supposedly did the A/C maintenance during the repair but in the past it's taken about 45 min. and he was only here for 45 min. installing parts!
If I could give zero stars I would. This company either lied to me & tried to scam me, or they sent out a technician who didn't know what he was doing & misdiagnosed our problem. Long sorry short - they claimed we had a broken trap which would cost $6,500.00 to fix. After multiple estimates from other companies, we found out that it was just a major clog, no broken trap at all! Luckily, that only ended up being $90!!! DO NOT TRUST THIS COMPANY!!!! Hopefully I will get a refund of $100.. we will see how well they resolve this. I will never use them again!!
Had a plumbing emergency and instead of getting help, I first had to listen to a bunch of legal/advertising nonsense. When I finally got a hold of someone, they were rude about my lack of plumber skills. After about 20 minutes of nonsense and nastiness I hung up, and this was the first time I ever hung up one anyone ever. Will not be calling again.
Effective. Punctual. Clean. Courteous. Respectful. Personable. I have nothing bad to say about Horizon.
We've had our sewer line cleaned 6-7 times by multiple companies (Roto rooter, Zoom Pluming, etc.) Horizon is the only company with a predictable cost. Hoizon offers a coupon for $99 to clean a main sewer line with no hidden fees or shenanigans. Other companies charge 2-3 times this for the same service and no other company will tell you what the cost will be without coming out to perform an estimate. We'll definitely keep using Horizon for sewer line cleaning.
Beware!
Horizon checked our heater and claimed it had an issue - which could potentially cause a problem. After consulting a second employee they shut our heater off - claiming they couldn't be held responsible. They could have their salesman out the next day....enter our usual heater person (should have called first) who not only told us he saw nothing wrong to cause a shutdown but relayed this scare tactic is common with Horizon. Our heater was old and we did replace -when we wanted to - months later and at less cost.
Dave S.
07/12/2017 12:00:00 SA
I have to agree with many of the other reviewers. The service they did was reasonable for the price and we knew we were going to have to replace the A/C unit. Their estimate was $900 dollar more than most of the other quotes I got. A big difference when replacing just a 2-ton air conditioner. I would NOT recommend them for your big projects.
Phil P.
07/06/2018 12:00:00 SA
I have called Horizon 3 times for emergency service, once for a sump pump repair, once for a broken pipe fitting and once for a garbage disposal issue. They advertise 24 hour service, come out anytime for no extra cost. None of those 3 times were they able to come out, two times it was not for a few days. Maybe they need to look up the word emergency in the dictionary. Ended up calling Roto rooter, they were out within an hour each time.
I called Horizon to fix a problem with my central air during the summer. I knew they would be 2-3 times more expensive than other providers, but I figured they'd be able to come right away and fix the problem fast.
The technician that came was fine, and he quoted me $2000 to fix the motor in the air conditioning unit. He then tried to upsell me on getting my central air replaced. That's fine, I expect it. I asked him how long it would take to just repair my unit. He said it might take a week to get the necessary part, so I considered replacing everything.
The next day, I call a local provider. He is able to get the part that day and perform the replacement for $500.
Not only was the provider able to fix it 5x faster, but also 4x cheaper.
We had a slow drain. We called Horizon. Now I recommend these guys because:
A: They were exactly on time (9:30 estimate) arrival time was actually 9:15.
B: Serviceman was clean, polite, and knowledgeable.
C: Job was completed in a reasonable timeframe and within a reasonanle price.
David S.
09/07/2017 12:00:00 SA
Horizon Services is a major rip off company for HVAC. Ours went out Wednesday after the storm. My thermostat was not working. So I figured something electrical. Horizon came out yesterday and diagnosed $2600 worth of issues. Nothing that had to do with the problem. Seems their repairmen are sales reps too. He said we should just get a new unit. Yes it is a 20 year old unit but we want it to last a few more years. We then remembered that we had a home warranty with the home purchase. Today a guy came out and replaced a fuse and a shorted wire that was loose in the A/C outdoor unit. So Horizon had five different things on the quote. Nothing had to do with the problem. They wanted to replace a blower motor and wheel at $1500 because it was leaking. We reached in there today and no leaks, just dust. So needless to say we'll never use them again. When I called to cancel the appointment to put the parts that they said I needed I asked to speak to a manager. But the lady on the phone said she would relay this to a manager, so even though it was only 4:00 in the afternoon she would not give to management. What a horrible experience.
Update: Had a nice discussion with Evan a manager at Horizon and ended up that I was refunded the payment I made.
Had Horizon out to do routine maintenance on my 24 year old Lennox unit. It was still functioning but overall needed to upgraded. At my request sent out a salesperson same day. I was quoted a reasonable price as I have gotten other quotes in recent past. Install was scheduled for 2 days later in the afternoon. Crew was 2 hours late but did apologize as they said they has mandatory class in the am which pushed back their day. Install went well, crew was very nice and a friend who does commercial work looked at thier work for me and thought it was done in a quality fashion.
The hiccup was that after they left the system was bypassing the new heat pump and going directly to back up, more expensive propane heat. I called to notify Horizon and was told by 2 different operators that this is proper functioning when it is cold out. I know that this is incorrect and insisted that a technician come out. There were no appointments for 2 days. I called the next day to notify them that the check was stopped and I was not going to pay until the issue was rectified. I then got a call back and a technician soon came out afterward.
He very easily and quickly saw that the thermostat was incorrectly programmed by the installers. The thermostat was reprogrammed and system working properly now. I do have to give Horizon credit for living up to and fixing the issue in a prompt manor. I did read many negative reviews and was reluctant to use them but other than what was a human error and can happen to any of us the did stand behind their work
The claims that Horizon has on their commercials are true; on time, professional, courtesy, knowledgeable and no pricing games! The Technician, Sean was actually ahead of schedule and he finished the job and even helped me to identify a problem with my clothes dryer that was very helpful! I highly recommend Horizon, and their customer service phone representatives are also polite and very patient to talk with. High marks for Horizon!
Suresh R.
02/11/2015 12:00:00 SA
I'm a real customer. Got a new heating system recently. Although the prices are higher they do a good job.
I found the salesman, Joe, rather nauseating. He was at my house three hours and 12 minutes, which is at least an hour 43 minutes too long. He kept talking about himself, mentioned how he eats his own salads, how he left a $4000 sectional at his last house and needs to buy furniture, the list goes on. Annoying. He should have been in and out.
When the thermostat was installed, there were several black fingerprints I had to clean off my wall. Then, there was a sign implanted in my front lawn; nobody asked if they could put their advertising on our grass. We live in an area where this is not allowed, and the consequence is a fine, which, if received, will be paid by Horizon.
I came home to find that Horizon had completely ripped off my wife, charging us $1000 to replace a bathroom faucet, P-trap and shutoff valve. They also badly burned the wall under the sink while doing the repair. After complaining to their customer service, they came back out to repair the wall and did a nice job. But I would never use them again based on price alone. A two hour job with material costs around $100 should not cost $1000.
Edit: We have not been contacted by Horizon to resolve the issue, despite their response below.
Unbelievably over priced! Recently needed a hot water heater replaced and I won't be calling horizon again. I received and estimate of 3 options for a hot water heater all of which were ridiculous. The tech tried to push what he said was the best option and the one that most customers go with, which was over $4000! For a hot water heater! Of course that price also included guarantees and future services if needed but I would never pay that much for a water heater. After I told the tech the price was insane they immediately dropped a grand, I don't remember how he was able to drop the price so quickly but it felt like I was talking to a used car dealer. He kept having to call his boss to see if I could get a better price. Right then I decided I'd be calling someone else no matter how low the price ended up being. The tech got more pushy as I kept trying to say I was going to get another estimate and eventually he said the final price was a one time deal. He said if they left the house and I called them back the price would have to be renegotiated since they would have to come back. Final price after 15mins of phone calls was $1250.
The horizon I called was in Mt Laurel and of course I ended up going with another company.
Total rip-off. The service man told me I needed $1800 in repairs for my central AC. When he left the heat would not go on. I had a local company with a good reputation look at it. They got the AC in good working condition for $238. Also he showed me where a wire to the heater had been deliberately cut! Stay away.
Shortly after posting my review, I was contacted by a customer relations manager. Although I was still a little sore from my last experience with Horizon, I'll give them this much -- they have a genuine interest in customer satisfaction. The company representative was attentive, professional, and courteous, and he made it clear to me that he wants my business and, most importantly, wanted to make things right. In the end, we came to an agreement and I'm satisfied with the resolution.
A word to the wise: know what you're getting with this service. Horizon is a premium service with premium costs and warranties.
Jeffrey G.
05/12/2015 12:00:00 SA
Terrible. Was more concern with getting my personal information, rather than sending someone out ASAP! Wasted 20mins on the phone on hold.
It was scheduled on my husband's last name - Jovanovic, zip code 20878 and his phone number is 4433141276. Thank you for respond
I've used Horizon for a few years and signed up for one of their contracts. They were always good about scheduling appointments and seemed knowledgeable about their work. I started to realize that they never really fixed anything (except the plumber who I had to tell what to do.) They just gave suggestions and wanted me to buy a new system. Over the July 4th weekend the AC stopped blowing cold air. Once again they came out and said I needed a new system. I contacted another company who came out and fixed the one wire a mouse had chewed on. Saved me THOUSANDS of dollars. I will not be using them again.
Frank came over at the last minute on Father's Day, one of the hottest days of the year so far, to fix our AC. super friendly and explained everything in detail. Found what he thought was the problem, but then took the extra time to check one more thing and ended up finding the real problem which was a cheaper fix.
The work was completed, and although we had a few bumps along the way a customer relations expert handled my issues and I am pleased to say they took care of everything.
J S.
03/05/2017 12:00:00 SA
When you absolutely want to pay twice as much for the worst service around call horizon. These criminals will come out for a service and then presser elderly customers into buying a new heating system that they do not need and tell we need to do it tomorrow if you want a discount. This is all because they don't what them to have time to talk to anyone or get second quote because they are charging double what it should be and there was nothing wrong with the old system other than needing a cleaning. Then to add insult to injury they will smash up your house leave trash around after having a pizza party in your basement and leave black stains all over your carpet. There is wrong, there is evil, and then there is horizon services there is special place in hell for you.
Called Horizon on 1/23/15 to repair a leak under the sink. Sean a young Tech arrived put on his booties and proceed to the kitchen. He assessed what needed done. My wife had to leave the house so it was just my in-laws and he tech. Being that they were both elderly, Sean sprang into action writing up a quote to replace the leaky garbage disposal and the corroded pipes under the sink. He came back into the house and he proceeded to tell my mother in law that it would cost $1150 to fix the leak. She was floored at the price and refused service. Tech was clearly taking advantage. The tech immediately contacted his supervisor worked out another price of 700.00. Funny how the price can drop when they think a sale will be lost. My mother in-law still refused and just told them to bill here for the service call. Technician was disappointed that he could not close the deal. After all of the drama was over, I was able to stop by and take a look. I took a few pics and went to to AP plumbing distributor where I purchased a garbage disposal and replacement PVC pipes for less than 130.00!! What a joke. This is the same distributor that Horizon uses as well...It does not cost 1k to install a new disposal and the few pipes needed to correct the problem. Beware of this company. Don't get sucked in by the 18 million dollar advertising budget as they have to pay for it somehow.
Step up and refund the service fee as you caused more grief to innocent folks.
Terrible ....buying a HUD home buyer is responsible for all inspections and utilities to be check and serviced. Lady who took the call had no idea what I was talking about and said they have to speak to the seller. After informing her that she is incorrect I hung up. Called a local plumber 5 mins later. had the pipes checked and looked at 1 hour later for half the price.
Would not recommend
Horizon Services is a great company! Keith was prompt, pleasant, knowledgeable, and willing to explain what the problem was, how he could fix it, how to avoid it in the future, and what all of our options were. I wouldn't hire anyone else but Horizon Services for any of our repair needs, they always exceed my expectations!
M G.
05/01/2019 12:00:00 SA
Horizon Services recently purchased the Service Mark Heating, Cooling and Plumbing Company which includes its customers contracts and services. In 2013 Service Mark installed a new heating and cooling system. Warranty 10 years for parts and 5 years for labor. Service Mark has serviced the systems since their installation. Now enters HORIZON. We called to schedule the air conditioner service appointment and we are told they can not service, will not honor relationship we've had with Service Mark. [Note we have additional family properties that are serviced by Service Mark/ Horizon]. Reason: Horizon, new owner, its in the wrong zip code. This property is literally ten (9) homes in from a different zip code. They referred us to a Business locator. So this is what Horizon Customer Service really looks like when one gets past the great commercial sound bites. We will not be sharing the works of Horizon. I will be sharing this experience at every opportunity. For over twenty(20) years we have had only positive results from Service Mark. ZERO stars
My 20 year old hot water heater started leaking on a Saturday night. The next morning I placed a service call with Horizon. They arrived promptly. The technican tried to sell me a hot water heater for almost $3,000 installed. They presented two other lower priced options at $2,400 and $1,950 respectively. They explained my existing 50 gallon unit couldn't simply be replaced; I needed to go with a 30 gallon unit instead and use a mixing valve and a reserve tank to compensate for the size difference. They did not leave me any of the information quoted in writing. To top it off the technician tried to sell me an HVAC service package. Really?!?
I used Home Depot who subsequently came out the following day and installed a replacement 50 gallon unit with a 6 year warranty for $873 (including the permit) and provided 6-months interest free financing!!
The pros:
-timely
-did not charge for the visit
The cons:
-tried to take advantage of an urgent need
-overpriced
-said my existing unit couldn't be replaced; it could
-tried to sell me maintenance package for my HVAC unit
I have updated my rating with Horizon to three stars as they have made good on their promise to address our issues. After sharing my information I was promptly contacted by Marissa and also Diane. They were very patient and empathetic about our complaint. Within a day Jeff came to our home and did all he could to correct some minor issues with the install. Most importantly, Horizon made good in honoring the balance of our coupon! Thank you, Horizon. You've earned another stab at our business.
Butch U.
02/06/2018 12:00:00 SA
We've used Horizon for the last few years for routine servicing of our furnace but no longer. We had them come out to service our furnace this year and asked for a quote on installing two Nest thermostats. They quoted us $250/each!!!!!! Thought that was a huge ripoff. It took me all of five minutes to Google Nest installation and find a company that installed both Nests for less than the cost of 1 Nest that Horizon quoted. This other outfit also quoted us service rates significantly lower than Horizon. So long....
Korene O.
02/02/2018 12:00:00 SA
To make a long story short I called to have my furnance tuned up. I was told I should replace my furnance for approximately $5500.00. Or replace the part for $1400. I had heat when they arrived and had NO heat once they left. I contacted my warranty company that came out the very next day.However horizon told me it would take 1 week for them to come out. My furnance was fixed in 30min. I believe horizon tried to rip me off.
Almost immediately after posting I received a call & the service was scheduled for the Monday following. Manny came out & performed it satisfactorily but I refused to prepay again for next year even though I was encouraged to, After having this experience happen twice this year, I have lost faith in the company to prioritize their existing customers and, frankly, I don't want to have to have supervisors intervene every time I need to schedule maintenance, When the company can assure me that we'll get a priority service or revert to their previous notification policy, perhaps I'll feel differently. As it stands, I'll get in line with everyone else or, perhaps, find a company that really appreciates its existing customers. Word of caution to management, though. You build your business on a foundation of satisfied past customers, not on the expansion of new ones
Jocelyn T.
10/07/2014 12:00:00 SA
I called Horizon because I saw their advertisements. We needed to get our propane furnace running. They were on time and put their little booties on... great. He opened the furnace and looked at it like he was lost. He then tinkered around for a while and said you need a new inducer. Our Flat rate for that repair in my little book is $950. I said that is insane. Can you tell me how much the actual part cost (the way a mechanic does with your car). He could not. Can you tell me how long it will take to install, About 30 minutes. So I am thinking this is a very expensive part. The part shows up 1 hour later (he didn't have it on his truck like they say they do) and I do a search online. The part is only $235. So why in heaven's name are they charging me $950. I call the company right away. The guy installs the part, but the furnace still won't work. He leave and says someone will call me to fix the problem with another tech. He left the $235 part in my furnace and drove away. I called a local guy who is highly recommend and he actually spit out his drink when I told him how much they were charging me. Turns out it wasn't even the inducer that was bad. I will NEVER EVER, EVER use Horizon again, and they are such scam artists I will spread the word to everyone I know.
Update: I just had a local guy come out at look at the furnace. Turns out it wasn't even the part Horizon wanted to charge me $950 to put in. It is something completely different that is only a $50 part. Maybe if Horizon spent as much time and money on hiring good people as they do on their advertising, we would not be in this situation.
Worst service & quality I have ever encountered. We have had no heat since last night. We can't get anyone to call us back. We have had 9 service calls on a $14,OOO heater that was purchased 4 years ago. We are in our 70s , and apparently no one in the company cares.
Furrukh M.
09/10/2016 12:00:00 SA
The tech was on time snd knew what he was doing. Took him yo identify the problem and replace capacitor. The bad part was that he charged me a total $368.60 to replace a part that you can buy for less than $10. The service call and labor for a 15 minute job was over $358, way more than what a physician charges for 15 minutes.
Called for service, because, of course it is freezing out and my heater stopped working. We were given an appointment for the next day, 3 to 7, fine, we can survive one night without heat. Well the heater kicked on the next morning so we reluctantly cancelled our appointment. It stopped working again, and I called to reschedule, next available was 2 days away. This in itself was not the issue I have with this company, when I mentioned that it was too long for us to wait the scheduler snidely said, Well you cancelled. Rude, I was not complaining about their availability, just my inability to wait. No need for her attitude. Will never use this company there are many others in the area.
David R.
10/03/2014 12:00:00 SA
I had Horizon's come out and do a service on my HVAC unit. They found some issues and wanted to offer me a quote on a new product. I figured since my unit is 10 years old it may make sense to get a replacement. This is where my issues began, the quote from Horizon was over $6000 higher than all the quotes I had. When I mentioned it to them the dropped the price $5000 dollars almost instantly. This huge drop tells me something is wrong with how they do business. Horizon was $15k, while three other competitor were right in the 7k-8k range.
I would stay away and have others quote you . They seem to offer super cheap tune ups to get themselves in the door and then do their best to scare you into buying expensive products from them.
I ended up needing to spend $150 to get my unit up and running great.
Baron C.
09/04/2016 12:00:00 SA
I was seeking estimates for the replacement of an old Central System, now for reasons unknown to me the old unit was in the attic, and is the size of the type on small shopping centers, the vents are sound and install. basically all that is needed was a new compressor and drain pipe. I check the average range in my area, the chart showed the price based on 2,000 square foot home for a brand new never installed before unit $7200 average with range of $2600 to $15,000. Now I checked, my sq ft is 1200 sq ft. After the guy, showed up, he wanted to see the unit and vents, all fine, then told me likely I would need a new electric panel (though I informed him - was very new, a 220 box, with lots of room in it), he dismiss me as not knowing the details, once looking at it he sighed sadly no sale there for him, then he told my heater was no good, no heat from it (excuse me summer time, in 90s, why would a heater be on).
So the back upstairs, and he notice that I information on my dining room table about MS, and stated the house needs to be colder than average for them, because of their disease. BINGO! His eyes lit up like a Christmas tree. The price $18,979. When I ask how did you get to the number, he told me can only reveal when I sign for the job. Excuse no thanks, then he told me of his quota issues, how is that my problem?
So $3,979 over the average limit, but again I already have the vents the biggest cost. But he tops it, telling me the price could go up more!
William M.
04/07/2016 12:00:00 SA
My 88 year old father's gas hot water heater would not light after many attempts. Seeing the Horizon Service commercials on TV so much I called to arrange a service for him.
When the servicemen (yes there were 2) arrived they did a diagnostic of the heater and said the burner had a lot of dust and dirt buildup. He advised he could attempt to clean it and the cost would be $231.50 which included a $49.50 service call fee. The price seemed very high just for a cleaning, but my elderly father needed hot water.
The serviceman said he was able to clean the burner and light the heater, but said the burner really should be replaced. I advised that the heater is not that old maybe 2-3 years and a new burner was not approved. The serviceman was preparing the invoice when I presented him with a discount coupon I found on Horizon's site for $37.50. This amount was deducted leaving a balance owe of $194.00 + $13.58 tax for a total of $207.58.
I was advised what the cost would be prior, and for a moment thought about not having any work done, but as I said my dad needed the hot water, and if I declined service the $49.50 cost to come out was stilled owed.
This entire diagnostic and cleaning took less then 30 minutes. The description list in the invoice stated Pull & Cleaned Burner Assembly $182.00. There were no parts replaced, it was simply a matter of the serviceman time.
I still cannot fathom that a cleaning of a burner end up costing $207.58 with the coupon. Without it the cost would have been almost $250.00. Seems ridiculously high to me. I wonder what the cost would have been to replace the burner. Much, much higher I'm certain.
Just a final note, the gas heater again is not that old, and It cost about $500.00 brand new, and installed through South Jersey Gas. I don't mind paying a fair cost for any service, but in my opinion this was too absorbent. I will not recommend, nor use Horizon Services again.
I have had a heating contract with them for 2 years. The guy serviced my heater and said I needed a part, but everything else was working. Roughly A week after he left I smelled gas in my basement. PECO immediately came out and found 2 little holes. They taped them off and told me to call a service guy to fix it. I called back Horizon - told them the situation and asked to have my part ordered. Fast forward 2 1/2 weeks and I have called back twice to get updates. Each time they act like they don't know who I am - I am passed around and in hold forever. I I also think they would be more concerned about fixing my lines. Also, had a plumbing issue that was an easy fix and the guy kept looking for things to make it worth his visit. Be careful. I am done.
Patti H.
11/06/2018 12:00:00 SA
They are a disaster. Steer clear of them. In the last few years we spent over $33,000.00 dollars with Horizon for a new complete a/c system and a new heating system. The a/c install was a complete circus, with our unit not being able to remain in its original spot on the day of install due to the salesman's error. The salesman was fired the next week but our a/c unit had to be decided on and moved on install day and now we are not happy with the location since it is near our porch and noisy. Since the a/c worked well so we decided to give them another try with the new heating system. Big mistake. It turned into a 2 month ordeal. Their subcontractor who installs the new oil chimney pipe did not mask anything in the basement throughout 7 days of drilling out the old pipe. Everything in our basement was covered in cement dust and we lost a lot of our non-cleanable items. Horizon had to hire a disaster cleanup company and they spent three weeks going thru and cleaning everything that could be cleaned in the basement. I had to be around to answer questions. I was so upset for the entire time it affected my health. I asked one of the Horizon workers if this happens often and he said No, but when something does happen, it is usually really bad. Fantastic!!! What prompted me to write this today is that we are stuck with Horizon for service due to the warranty and I had an appointment on Halloween afternoon from 2-6 pm. Took off from work, then received a call from them that they had to cancel and they would not charge me for the next heater and a/c tune up if I would reschedule. I said okay and they put me in for today from 2-6. Took off again from work this afternoon and by 6 o'clock there was no service person phone call or arrival. I called customer service. Customer service in scheduling said the technician was an hour or more away. Couldn't have someone called me and told me he was backed up? They insist on a 4 hour window. I assume they just put me at the end of today's list since they canceled on me for Halloween. I had to go out tonight to pick up something I needed for the morning so I had to cancel. I am so furious that I wasted another afternoon. It doesn't do anything for me if the appointments are free if they don't show up. Don't believe their ads. We don't not recommend them to anyone.
Overpriced. Quoted me a water heater replacement at $2,000. I priced the job at $600 in parts, That's $1400 for labor for a 1.5 to 2 hour job. I just had major abdominal surgery where I was on the table for 7 hours. I don't think the surgeon got that much.
Yesterday, Memorial Day, our garbage disposal pipe separated; and water was leaking out. Because of the Horizon ads stating that they had 100 trucks at their disposal, I called them to fix this simple emergency. I was told that the earliest they could come out would be 2 days later (Wednesday), and that we would be placed on a wait list. I couldn't be without a sink or dishwasher, so I called Mr. Rotor. They were able to come in less than an hour, and they only have 5 trucks. I guess that Horizon doesn't want their employees to work on holidays. I will never call them for anything.
Sales guy will try to bend you over with no lube.
Out of the gate I told the guy our price range, which was in the neighborhood of $5,000.
Horizon rep quoted me $10,600 to do an oil to gas boiler conversion that a more reputable company would do for $6,300. This is for a small, 1,000 square foot house that already has a gas line. Any company that takes a $5,000-6,000 job and manages to add 60% to the pricetag are grossly inflating cost (maybe an inefficient business model?) or taking advantage with needless upsells.
Horizon:
Stainless Steel chimney liner: $2,000
100,000 BTU gas unit 84%eff: $7,500
Remove oil tank (above ground): $750
Total: $10,600
Why were they trying to sell me an expensive stainless steel chimney liner when, per the internet, aluminum (which is far cheaper) is the ideal liner for venting gas? Liquid creosote is an issue for WOOD BURNING stoves, which require a stainless steel liner. This job estimate was for a GAS BURNING boiler. You don't need a unit that big to heat this small of a house- and he wanted to get me over 80,000 BTU so they would have to change my 3/4 gas pipe over to 1. All of this equates to more money- plus they were upcharging big time on the cost of the unit. Rep advised that ...its better to get a bigger unit so it doesn't have to work as hard. Then why is there a calculation available on countless sites that tells me exactly what size I need- which is far less than 100,000 BTU? He also tried to make it sound like the warranty was special, when everything it actually comes with the boiler anyway. I could have installed a higher efficiency unit through a company other than Horizon, for the same price they quoted me on a mid level unit.
Reputable company (also contracted by Peco):
Aluminum chimney liner: $650
75,000 BTU gas unit 84%eff: $5,000
Remove oil tank: $500
Total: $6300
Horizon puts on a very customer service centric face and at least gives off the impression that they care. This however is completely irrelevant when you ignore customer needs and try to screw them over for thousands of dollars that that never needed to spent.
Do not use Horizon.
doityourself.com/stry/st…
askthechimneysweep.com/2…
Tom M.
06/02/2014 12:00:00 SA
I would give zero stars if I could. Purchased their AC start up for a buy one get one next year price and the tech says it'll be over $1200 just to get it up and running, $3500 to repair it and we should just consult with them for a new air conditioner. We got it up and running for $125, from a local guy. Total crooks.
I had a very positive experience with Horizon. Kenny came out to fix a pipe that was leaking under my sink. He had to replace valves that a previous local plumber installed. Kenny quickly assessed and located the source of the leak. He was friendly, polite and very professional. I would highly recommend Kenny for any service in your home. Horizon stands by their work. I could have saved a lot of money if I had called them first. Thank you Kenny.
Terrible recent experience with a pre-paid central air tune up service. We had a technician here yesterday who worked on the main system as well as outdoor unit for 30-45 minutes doing who knows what. Fast forward to today, our air conditioning system won't even turn on (approx. 24 hours after the technician left). We called an alternate company to come take a look. The individual who came today took two minutes looking at our main system before he approached me with an honest, concerned look and said who was here last and what did they do? I had a funny feeling he'd be asking me that question. He proceeded to diagnose our system and determined that the Horizon representative not only disconnected a high heat limit switch (which is a safety violation), but he also snipped and capped a wire that tied directly to our circuit breaker, causing the system to short and not operate. These were obvious, blatant issues done for no reason at all aside from our system ceasing to operate and the potential for us to need to call Horizon to come out, and get paid for...again. Never. Never again. I have lost all trust in this company. Do NOT call them!
Liz H.
11/05/2018 12:00:00 SA
We were previously customers of ServiceMark and had a service plan that includes yearly heating and AC unit tune ups (we have separate systems). I called and made an appointment back in September and that's when I found out that ServiceMark was acquired by Horizon, but they said that they would still honor all the service agreements so no issues there. They didn't have an appointment until early November, so the technician came out last week and upon looking at our furnace and sending pictures to his manager told me that neither he nor anyone else at Horizon was able to service it anymore because they were all unfamiliar with it. I don't know anything about HVAC, but honestly I'm pretty surprised that a large company like Horizon doesn't employ a single technician that is familiar with our furnace. Additionally, this must mean that all of the ServiceMark technicians were let go, because they were all able to service it. The Horizon technician was very professional and apologetic, and I am giving 2 (2.5 if I could!) because they are going to refund us the money for the service plan. But now I will have to pay every year for a tune up, and it's much more expensive than even what Horizon typically charges without a plan. I'm very disappointed that this happened.
Lisa S.
03/01/2017 12:00:00 SA
We called Horizon Tuesday morning, they came out first thing Wednesday morning to inspect our system. Jose arrived during the time window they provide. He was friendly and knowledgeable. He inspected the heating system, replaced the filter, and recommended we replace the system as its old and rusting, causing to it to leak outside. We were expecting to have to replace it anyhow since it is the original system in our condo. He called the office and set up an appointment to have a sales man come out. Jose was a wonderful technician.
Susan A.
07/08/2016 12:00:00 SA
Disappointed. Waited all afternoon for visit to fix leaking air conditioner. Called twice looking for service person. Showed up and stuck a sticker on my door then left.
Nathan K.
09/06/2017 12:00:00 SA
Horizon services just completed my yearly tune up and they did a good job as expected. Their technician Pat D. Was very informative of what he completed and informed me of repairs that were needed.
Mike M.
01/01/2018 12:00:00 SA
Horizon advertises itself as being 24 hours and for not charging extra for service on weekends or holidays. Well, that is wonderful if you can actually get someone dispatched. I had horizon install 2 new units in my house about 4 years ago at a cost of about $25K. They are under warranty. This Friday evening one of the units shut down and produced no heat. There was a flashing error code. I do understand that it is a Friday night and immediate response might not be possible, but they tell me on Friday night that the first available is Tuesday mid-day. I have a house full of kids and pets, and the response is to wait 4 days for a technician to figure out why my under warranty unit is not working?!? I am sorry but that just does not work. I will say that I thought Horizon did a good job installing the units, but their service care is not acceptable. I had to find another company to come out and do what Horizon told me they would do. Very disappointing! Please consider service before buying a new unit from Horizon. A local company that cares about each customer and whose calls do not go to a call center that feels 4 days without heat in the middle of winter is okay is a better option!!
I called the Montgomery County PA location today due to a kitchen drain clog. They informed me it was under warranty since I had this cleared in March. At first I thought that was great until the scheduler came back on and said they'd be out Saturday. SInce today is only Monday, I told them not to bother and hung up. What service:(
I won't bother to call them again.
I next called a local plumber who was apologetic because he couldn't come until the next day, Tuesday. Without asking he offered the # of someone who could come out today!
Think small business, more personal.
T T.
02/10/2017 12:00:00 SA
Last night we lost our outdoor heating unit, of course it had to be below 15 degrees, so we called Horizon and they were absolutely incredible!! We literally called at 10:50 and they close at 11, talk about service. They were able to get a technician out as early as 8 AM the next day. Our technician Frank D was absolutely wonderful, he was thorough, Took the time to explain everything , completely repaired our unit , got in touch with our landlord and settled everything for us. We will definitely recommend horizon to any of her friends and family or anyone who needs them. Frank took care of everything within a couple hours and was able to get the parts the same day!! What exceptional service!!!
Horizon told me I had a cracked heat exchanger that was leaking Carbon Monoxide, which is why my unit was shutting off. They told me I would be in the $7500 range for a new furnace, and $14k -$15k range for AC & Furnace.
I received another quote for a third of these prices with a Trane model (good brand, not some random BS brand). Upon further review from another party, I learned the exchanger was not cracked, CO was not leaking in the house, and I got the unit running for $50 after the flame sensor was fixed. These guys are a bunch of con artists who bank on people not questioning them or getting 2nd opinions.
I guess they have to pay for all of that advertising, bu charging that much is complete BS. I'll never use them again.
elise k.
03/05/2016 12:00:00 SA
Beware. This company told me I needed a new heater when there was absolutely nothing wrong with my heater - and I had called them for my A/C, NOT my heater. Then on top of it, they told me that my A/C wouldn't work with the recommended heater so I needed a new A/C unit as well.
I called them to do my annual preventative maintenance on my A/C. While the technician was there (in July on a very hot day), he decided to do me a favor and also check the heat exchanger on my gas furnace. Then he told me during this inspection, he found that rust had caused a crack and that if I turned it on, I risked getting carbon monoxide poisoning. I found this very surprising since my heater was 14 years old, inspected annually and never had any problem whatsoever.
they offered to have another technician come out and confirm the problem. I took them up on this offer, and the 2nd technician confirmed that I had a crack in my heat exchanger due to rust. They then offered to send a sales rep out to give me an estimate for replacing my heater.
The sales rep suggested a few options, and then also recommended I replace my A/C at the same time. The price was outrageous so I decided to get a second quote.
The technician from the 2nd company told me it would be very unusual to have a cracked heat exchanger in a 14 year old Carrier furnace, but if I did, my heat exchanger was under warranty and it would cost $600 to install the free replacement. I had him come out expecting that he would replace the heat exchanger, but when he looked at my furnace he said all it had was a little bit of surface rust that he could easily scrape off (and he did) and that otherwise my furnace was clean and in excellent condition. He also said that Horizon was wrong when they told me I risked getting carbon monoxide if I turned my furnace on if it had a crack - my furnace has a safety switch and the heater would shut off if the heat exchanger was cracked. I think Horizon just didn't want me to figure out that my heater was working.
I also wrote this up on angie's list and they did refund the cost of my preventative maintenance, which was appreciated, but doesn't change the fact that they tried to sell me a new heater when there was absolutely nothing wrong with mine. (my heater was been working just fine all winter - 9 months after Horizon told me it would cause CO poisoning if I turned it on
Bill T.
12/09/2017 12:00:00 SA
I called Horizon just about 10 years ago. It was a cold night and I came home to find I had no heating in my house. Having heard commercials stating that Horizon was available 24 hours a day, I called and they promptly sent out a technician. After introductions, the tech made an offhand comment about my suit and that it looked liked I did alright for myself . I was really put off by the comment, but was in a tough position. I took him to the basement, showed him my system and asked specifically that he check first to see if it was the thermal coupler. He immediately dismissed my request, looked at things for about 5-10 minutes and declared I needed a whole new system, to the tune of $9000.00. He told he could place the order right then and that they would be back in the morning to install. I was somewhat hesitant to make such a large purchase without researching my options, but he was insistent that I needed a new system ASAP. After he left, I immediately called a friend who does plumbing and heating and explained the situation. My friend came right over and after looking at the system for a few minutes, confirmed that I needed a thermal coupler. He got one from the truck, replaced it and the heater fired right up. The whole thing took 30 minutes; I paid him $100 for his troubles versus the thousands of dollars quoted by Horizon.
When I called the Horizon tech to cancel the order, he got very upset and insisted I needed a new system. When I finally told him No, cancel the order, he last words to me were Don't blame me if you come home from work and find your dogs dead. (My dogs slept in basement in boxes near the heater when I was out.)
That was 10 years ago. I still have the same system which is cleaned & serviced annually by a local reputable business. The reason I remember this situation so vividly is that it occurred on my birthday.
Every time I see or hear a commercial from these frauds, it makes my skin crawl. Maybe they have some good techs, but my experience was so bad, I'd never call them again or recommend them to anyone else.
And please do not have anyone from Horizon contact me. I was so put off by their behavior that one time ten years ago, I'm not interested in speaking to them at all
On Thursday night our air conditioning unit stopped working. We called Horizon because we have used them on a prior occasion for an issue with our heater. I will say that they sent a tech out at 11:30p which we were not expecting. $80 later the tech told us that a mouse had gotten into our unit and chewed through some wires. We were told that he had never seen anything like it, that we may need a whole new unit, but that he would talk to his supervisor and call us back the next morning. We never received a phone call on Friday. We called Horizon at 1p and 5p and were told that they couldn't get a hold of either the tech or the supervisor. I called again Saturday morning and was told the same thing.
**we decided to go with a smaller company at this point! who came out in less than half and hour and fixed the problem an hour later...NO NEW UNIT***
Oh and it's Sunday afternoon and we still have never received a call back from Horizon. We will never use them again.
Feel like I got ripped off like a previous poster. Said my heater was in great shape, but the AC condenser was going bad and I needed a new capacitor. I paid, 450$ service for everything, then read 2 more reviews where they had the same problem and bought the same part in the same week.
Now I turned my heater on, and its loud as helll. Never been this loud before, only difference was your company in the last 3 years. Your solution- come out and look at it, but charge me 80$ if u dont think its your mistake. Thanks, but Im not taking that chance.
Oh, and we had the service done in August because we are expecting. Now the baby is due sunday and I have to scramble to get the heater fixed.
I wanted to give a shout out to ZS for quick troubleshooting, however, after reading reviews, especially taking advantange of seniors I cannot give kudo's to the company. Way overpriced and be wary. ZS you are the real guy
Richard B.
01/08/2019 12:00:00 SA
i had to give this company a bad rating because of how many times they called us. they wouldn't take no for an answer. they said they wanted to provide a service for free. the fact that they were so determined to get into our house showed they had a different agenda. no company calls repeatedly to give something away.
In April of 2014 I moved into a new home and was told by the previous owners that they had a service contract with Horizon. I called to have them come out in May of 2015 to check my AC; the unit was functioning (installed in 2012) but the fan seemed to be turning on and off even when it was in the on position. I have a family member with a plumbing/HVAC business who normally does all of my work but as I thought I had a service contract inherited from the previous homeowners and my family member was busy on an out-of-town job; I thought I'd give Horizon a try.
The Horizon technician who came to troubleshoot wrote me up a two page estimate including everything from a cracked heat exchanger on my furnace ($2,900.00), a blower motor capacitor and a dual capacitor (both over $350.00). Nothing was fixed during the visit and I was told that another tech would need to come back and take a second look after my frozen AC coil defrosted. For this I paid $99.00. As the tech was on his way out, I told him that my family member who has his own plumbing/HVAC business would be coming to give me a second opinion. The tech seemed surprised to hear that and left telling me that someone would be calling me that afternoon to schedule the follow up appointment. I did not receive a call for a follow up appointment.
Two days later I had my second opinion from my very qualified family member. There is no crack in my heat exchanger and neither of the other items mentioned for replacement needed to be replaced. The problem was a loose connection in my thermostat; something that the tech from Horizon did not even bother to check. My AC unit is running fine and fixing the thermostat problem took less than 10 minutes.
Those of you who read this should know that I am not someone who posts things to Yelp; if I have a bad meal, I just don't go back to the restaurant. I'm posting this because I believe that this company takes advantage of people who don't know any better. Yes they were on-time, yes they wear orange booties on their feet. But I do not believe that the tech who came to my home to troubleshoot my issue had any intention of fixing anything but came to set me up for a sales pitch to purchase new parts that I didn't need. Fortunately in my case; I had another avenue to go to whom I trust. Not everyone is as lucky as I am. Do yourself a favor and take the time to get a second opinion before you commit to Horizon; unless you have a serious emergency, it's well worth it.
Update - very shortly after this review was posted, a manager called and apologized for the wait. A repair technician was dispatched right away. The tech had to refer our problem to management and suspects a new unit will have to be put in - looks like we really did get a lemon! We are now waiting for a call to see what the next step will be. Will update as things progress. I am grateful that this was taken care of so quickly, but it is a shame that I had to resort to extremes to get action. I hope they turn out to be the company they say they are. So far so good on the attention.
We purchased a heat pump from Horizon in July for $14,000. This morning we woke up to no heat and put in a service call. (this is our 2nd call in less than 3 months). We were told the first appt. available was Nov. 2nd - a week away! I called back and was told that it was a mistake (good thing I called) because they have a lot of new hires and she put us in for the wrong type of appt. After waiting on hold for awhile, I was sent to the scheduling dept. and was given an appt for 2 days from now - still not good enough from a company who is supposed to be available 24 hrs! No matter what I said I could not get an earlier appt. and our house is freezing - I can't imagine how cold it will be tonight. I believe we have a lemon and will be pursuing getting a new unit when the technician comes out on Friday. Right now, I can not recommend this company as we are terribly dissatisfied. Please go elsewhere - buyer beware!
Tami F.
05/11/2017 12:00:00 SA
While technicians might be ok, the call center lies cheats and steals to get into your house. They don't tell you the prices before hand. I got a quote of $380 for a a/c leak check + service charge and frown if needed. When I paid $225 a few weeks by by Andy there service provider. Then the guy quotes me $2300 for a job the other provider charged me $725 for.p the same job. They lie. Stick with more reputable local repair companies stay far away from Horizon or pay the price. Argh they wasted my time and day.
Appears Horizon can pay to remove negative reviews: My review was removed but I will keep posting it:
I called Horizon Services because my heater ceased working, the tech should up early so I was happy about that. The tech checked the unit and went over it with his volt meter. He determined the transformer was bad and needed to be replaced. I was quoted 614$ for them to replace the part plus the service charge. If I signed up for the Service Partner plan they would waive the Service charge and the cost to replace the transformer would only cost 513$ + 99 for the Service Partner Plan. At this point it was a friday and no one else could make it out till the following day or later so I decided to go ahead and have them replace the transformer.
The transformer was quickly replaced and wired in, the tech switched the circuit breaker on (the one in the air exchanger) and everything fired up. At that time we noticed a crackle noise coming from the circuit breaker. The tech then stated I needed to get that replaced as well, it was going to cost another 600$ for the heater kit. At that time I declined the service as I was going to get my normal HVAC guy to look into when he got back into town. So I paid and the tech left. Later I decided to look up the part the tech put in place. To my surprise the part can be purchased from my local hardware store for $31. So I Called to find out about the price and to determine what part of the service cost so much. I finally heard back from a manager the following monday and she stated its flat rate pricing and it is non-negotiable, I was told I would get $99 back for the service partner plan.
So I wasnt really happy but was going to be happy with getting $99 back and learning a life lesson. Well I get home Monday night and the heater was off again. I thought maybe I tripped the circuit breaker on the transformer the tech installed, but that was fine. I checked the breaker that we identified as being bad and found if I pushed it the unit kicked on, when I let go it kicked off. So I was able to push it a certain way and the heater would kick on and stay on, but this got me thinking, maybe the transformer wasnt bad to begin with. So I grabbed the old transformer and my volt meter and started testing it. Everything tested fine, so I Called my HVAC guy and he agreed with my findings. I called a local electrician and he also agreed with my findings.
So at this time I ordered the defective circuit breaker replacement and placed a call into Horizon to talk to a manager again.
On Friday I still have not heard back from Horizon and my circuit breaker came in so I went down and wired in the new breaker and also reconnected the old transformer, the one they said was bad and charged 564.50$ to replace. Turned the main breaker back on and everything is working fine. So not only did they misdiagnose the problem, they replaced the wrong part and did not fix the original problem. I Called Horizon back Friday night only to be told there are not managers at night or on the weekend and then the girl answering the phone refused to give me her name and hung up on me.
Also their tech stole my screwdriver which has NOT been returned to me
2/18/14 - Horizon finally got back to me and is giving me a full refund.
Mike D.
03/01/2014 12:00:00 SA
Horizon came out to do some heater repair and did a good job and overcharged me in my review of the invoice. For example, I was charged $953 to install an auto fill with back flow preventer valve which is available online for $75. For a zone valve and power head I was charged $785 for a part available online for $179. To purge my system the cost was $506! I called Horizon and was told that they do not charge an hourly rate but the costs include lifetime warranty and disposal of old parts. I was told that a supervisor would call to discuss my concerns but I received no call back!
Would I use them again, NO! Horizon did good work but the charge was exorbitant.
On time service and orange shoe covers do not justify the charges for this job!
I have called Horizon on two occasions to get service. Once to relocate an AC unit and service it and a second time to repair a broken sewer line under my house. On both occasions they said that although this is work they do every day they were unwilling to provide that service to me and said look elsewhere! So just a heads up they will tell you to pound sand if they didn't originally install your equipment (excuse given for AC unit service) and secondly they said if I had sewer flies ( common everywhere in Yardley) they are not going to help you. They were cordial both times but basically wanted nothing to do with me. Sounds like they only work with very basic repairs and are unwilling to help customers unless they fall in a very narrow range of eligibility. What a joke. I wouldn't be surprised if they backed out of a job half way through or leave you hanging after they make their first visit.
I have used Horizon in the past. They are expensive, but their technicians are professional and competent so I over pay, but know the job will be done right. Last year I paid in advance for the routine maintenance for our air conditioner and heater on a retainer basis. I called today, May 15th, to schedule an appointment and was told they are booked solid until the middle of August. It's funny, if I called to schedule an appointment for just about anything they'd be out in a day or two, but now that they have my money I am at the very end of the line. The lesson here is do not get into their retainer program. You become their lowest priority. The customer service rep kept repeating the same line. It's not that we won't provide you the service, it's just we're busy and that's the earliest we can schedule you. In other words, we're not breaking any laws, we'll just get to you when we feel like it. I wish I had known this when I signed up. Very, very disappointing.
I had a burned-out blower motor on an American Standard unit that had been working properly until the motor failed, and called Horizon for the repair. The technician came as scheduled, then proceeded to do a complete system check, opened up the A-coil chamber, checked the controls and thermostat, etc., criticizing almost everything about the system and its installation, which had been done by a local firm about 10 years ago and had worked flawlessly through the seasons without service issues. After completing that and finding nothing else wrong, he gave me an estimate of $1057 to replace the motor and capacitor and $1200+ for a service contract. I refused further service and paid the service call minimum of about $80. I then called the original installing company, who came within a few hours and replaced the motor with an original equipment motor and capacitor. It was still expensive at about $700, including about an hour for the driver to go to the motor supplier for the proper system components, but there was no high-pressure sales talk--just workman-like behavior.
Best part of the Horizon service? The technician put on shoe covers and didn't swear at me. Other than that, pretty much a loss. If I want a high-pressure sales talk for home services I don't need, I know where to go.
Don't believe their TV ads. I called for emergency service on March 21 and was told they couldn't come out until April 6. So much for truth in advertising
If I could give a zero, I would. I have an old home, newer (10-15 years old) boiler with hot water radiators. Noticed this winter that some rooms/radiators aren't getting warm. With guests coming for the holiday, I was worried about our third floor which seemed on the cold side to me. I called Horizon. They sent a tech, did a tune up for $89, and told me I had some serious problems with my furnace. Parts and labor we're going to be pricey. Repairs were quoted to me to be over $3000. And the tech was quick to try to hook me up for a free estimate for a completely new furnace. He told me, if you've got to spend that much money, you may as well get a new system. He did not fix the problem, only did the tune up and left me the $3000 estimate for repairs. I was skeptical, thank goodness. I called another heating service the next day and the problem was solved in just a few hours. Total cost of the repair was just over $100. I cannot believe I almost fell for the scam of Horizon. I am pretty sure they spend a ton of money on advertising to get in the door, then scare you into thinking you need a total overhaul. I also suspect the techs get incentivized for customers who get heating system replacements. I am honestly amazed they have not been put out of business for fraudulent practices. Don't even bother with this company unless you want to be gouged and taken advantage of.
Finally got a call back after trying to call for 2 days, and waiting on hold between 4 and 20 minutes each time we called and were told 6/9 is the next best available appointment! NOT OK. I feel so naive having believed this company had service that was above & beyond. Not able to get through on the phone lines (no outgoing message about unusually long wait lines either - just a constant advertisement!!) and then when email finally worked, the best we get is brushed off by the person about the wait times and a bad excuse about the next best available appointment. thanks but no thanks. Don't care how big or small of a company you are. It's your customers that matter and how you treat them. #lostcustomer
I was very pleased with the quality of the entire service, from scheduling the appointment, to the 30 minute notice call that I received from the very professional technician, George Perez. He efficiently performed my heater tuneup, discussed his findings and recommendations, cleaned up the work area, and was exemplary in every way. More than that, he was personable and outgoing, which enhances the customer service experience. I had a similar experience with a different technician who performed my air conditioning tuneup in the spring.
My only recommendation is for Horizon to call a day or two before the scheduled appointment in order to confirm. That always eases the customer's mind about whether someone will show up as scheduled, though Horizon did not disappoint in that regard.
I will definitely be using Horizon for the various services they perform.
I called on 6/15/2015 because my water heater that was installed on 11/14/2014 was leaking and that the shut off valve that was installed cracked and I had water running everywhere in my home. No one could come out until the next day. That tech was prompt at 8:00 and removed damaged water heater ~ Stating that the installation was done wrong and the valve was not properly installed as well which clearly added to the water damage.
It has been over a month and my children are still sleeping on mattresses in the living room. I was told that my case was out sourced so I guess Horizon no longer has to provide good customer service.
I 100% feel like I have been taken advantage of and Horizon clearly does not live up to the commercials. My family has been disrupted, my home has been damage, and there is absolutley no follow through by Horizon. There has been constant delays and not one person has followed through with being responsible for making sure my home is repaired timely. I wonder if the owner of Horizon had his home was damaged because of a water heater leak or valve leak,would he be put out for well over a month waiting for repairs?
L S.
09/01/2018 12:00:00 SA
I'm an old geezer (88 years old), but I know when a game is being played for my retirement money. My 14 year old gas hot water heater began to leak. I called Horizon to see about a replacement. Seemed simple enough, although they would not, over the phone, give any estimate of cost. A Plumber from Horizon soon arrived. After a cursory look at the leaking water tank, we sat down at the dining room table and he presented me with number of unwanted accessories. I declined the various offers. He then began to be a bit pressing on having me sign the contract -- which came to be a whopping $2,321.00 He finally decided that I was not an easy mark, and so he ended up telling me that I would have to pay $51 for the inspection of the problem -- since I had not heard of nor had agreed to such a thing, I simply refused to pay it. He finally stopped pressing this issue, and left -- rather sour of face. I went to another major contractor and happily paid the reasonable cost of $1,100.50 This contract took into account that I was a Korean War veteran -- 10% discount! So much for Horizon, which I knew and earlier respected as Service Mark.
never ever again call them crooks. very high price and false diagnosis. or they just lied or just plain out stupid techs. beware the devil wears a horizon uniform and drives an orange truck
They failed to make the appointment time to service my heater...I lost a days work waiting for them. When I called them they told me their earliest appointment was in 1 month and 1 day....What a joke. My heater is down for a month. I have a service contract with them ....they took my money and now don't give a hoot.. I had to call another company.
My sister warned me. She called them to clean her heater.. the very unprofessional guy showed up and said the heater is too dirty to work on....She said thats why I called you ... He tried to upsale her an expansion tank etc. for $1000. She threw him out and called a local guy...took care of everything for $69. SCAM ALERT.
Levittown - Bensalem
Melissa R.
06/01/2017 12:00:00 SA
We had a cap fall into our sewer line. Horizon came out, used their camera and told us the problem was not the cap but an underground sewer pipe that was collapsing . They gave us a quote for $8,300. We were told that was a discount. We got a second opinion. It turned out to be the cap which back things up. The other plumber charged us $325. There was no collapsed pipe. Please do not use Horizon. They will rob you of your money.
They do a good job and the techs are really nice, but they can be really expensive.
John D.
09/03/2016 12:00:00 SA
Horizon came to fix a leak from the toilet and wound up replacing the toilet and laying in about six feet of pipe. They came a few minutes late, and as they promised, if they are late, the job is free. So I got a new toilet, pipes and about 10 person-hours of work for free. So it's hard to complain. The job seemed fine. The technician was professional and weighed out the options for me and you know, it was free. I'm still in shock. Their Bill states it would've cost $2440, which I think might be high side for the job, but...it was free. They also scheduled me within 48 hours of my call which I thought was quick.
My heater wasn't lighting so I called Horizon to come fix it. So I call, first, there is an $80 dispatch fee. Come on... really? How else are you going to come to my house unless you're dispatched. Then the tech arrives within the 4 hour window and opens my heater. Pulls two switches, looks in and says the Heat Exchanger is cracked. Shuts off the heater (mind you, it's 15 degrees outside), slaps a sticker on it and tells me I will get a call to have next available tech come in to verify it. He hands me a paper explaining the problem with a estimate for a new one... $7,400-$10,000. We wait for the call, nothing. Its 7pm and we haven't had dinner so we go out. An hour later, I get a call from the tech who is at my home wanting to know why I'm not there... I waited, no phone call before hand. I tell him I'm going to get other quotes, so he starts pushing his salesman. No thanks. Keep in mind, I already paid them $80 and they did not do anything but turn off my heater in sub freezing weather. (I know, it's their responsibility to do so).
I got other heater replacement quotes... all around $4000-5000.
Where does Horizon get $7400 to 10K? Is it the heater made of Platinum with air piped in from the North Pole?
Cost for my new heater with AC coil for later upgrade to central air... $3975.
Carol B.
08/01/2015 12:00:00 SA
When scheduling the appointment for a hot water heater that needed a new thermocouple, we told them the year, make and model of the heater. They told us they would have the part. When the service guy got here, he told us they didn't recommend fixing it but would replace the hot water heater for $1400 or up. Forget it. We paid the service fee and told them, No. If they had not told us that they could replace the part, we would never have scheduled with them. Bait and switch!
Don't believe the commercials that say fast service. We called about our AC not working, we were hoping to get an appt fast since the temps were in the 90's and very humid. We called on May 26th and were told the first appointment was June 8th. Fast service I think not!!!
I never write reviews. However, after a horrble experience with a different plumber and a collapsed ceiling afterwards I was very pleased and relieved to have found a respectable company. My kitchen ceiling collapsed after a misdiagnosis and I asked Horizon if they could make an emergency visit. The plumber (Billy) was pleasant and quick. He was also on time which was unexpected. The price was very reasonable. I could not be happier. I would highly recommend them and will be using them from now on.
Richard S.
04/12/2016 12:00:00 SA
Woke up to find I had very little hot water. Called Horizon before 8am and a service technician was here by 10am that same morning. Kevin looked my situation over and discovered the reset button had tripped the unit off. He reset it and I was good to go. However, since my water heater was 15 years old, I figured it was about time for a new one. Although it was more than I expected, a new, more efficient unit was installed and he was out the door in less than 4 hrs. Clean, no mess, very courteous and I never felt any pressure to purchase a new unit.
Larry S.
12/06/2014 12:00:00 SA
I am over 65 and live in an over 55 community.
My sump pump in the basement failed. I called and received a prompt sales call from Horizon.
I showed the salesman, whose name i will not divulge, the pump that failed. He did not check out anything! He quickly said that I needed a whole new main and backup system at a cost of $1,200 plus tax. I replied that i just needed one pump installed, not a whole system. He advised that it was a company policy he could not vary from. I escorted him out.
I called my old, retired plumber friend. We easily purchased identical replacement pumps for both the main and backup. (My friend said that pump failed too). Total cost for the two pumps: $255.00 plus $30.00 for a large wrench from Sears
Lessons to learn:
Older folks may be taken advantage of.
Enlist friends to help you DIY.
Exact plumbing parts are not difficult to obtain.
I've been told that local, small business plumbers are less costly that the big ones.
Get three estimates if you decide to pay a plumber.
Wow. Never ever had this happen. Scheduled for 2 weeks. An AC check. Supposed to come, called my house but not my cell. We missed. I will try again.
After 12+ years with them, I called on Saturday with no heat and was told earliest appointment was Tuesday, but I had a cleaning scheduled for Monday, so switched to service call..........who needs heat in fall/winter.
Called local company out of West Chester, Timothy Off and someone was at my door in less than an hour and fixed in less than 2.
Good-bye Horizon, you are big but not better!!
had horizon come out to my home to check my ac unit. they were on time and they tech was very nice. I knew they would be expensive but the charge was outrageous. our capacitor had gone bad, again. we had previously replaced it twice. the tech had immediately identified the issue and quoted us $180.00 to replace the capacitor on top of the $79.00 dispatch fee. we have replaced this part before and the part is only 35.00, installed by local provider is about $100.00, as it only takes a minute to install. we had asked the tech about replacing the outside unit and fed us some line that we had to replace the complete (inside and outside) unit for 7000.00!!! my husband is a commercial electrician, we replaced the capacitor ourselves and got a quote from a local provider to replace our outside condenser for under $1400.00 or a complete unit with a new heater for $3500.00. i would give them 1 star but they showed up on time.
James P.
03/11/2017 12:00:00 SA
Heater stopped working,I made a bad decision and called Horizon,I was told the repairs were going to be really expensive and it was better to replace, I fell for it and just like others have said, they make it sound like they are saving you money if you sign away your right to cancel, so they install the next day. Their financing is a total ripoff, 29.00 activation fee and high interest rate, not disclosed at signing, I wonder why, Going forward I will l beware of any company that sends a salesperson to your house at 8 pm at night. Now I am stuck paying off 7800.00 plus interest, for a heater that probably only needed general repair.
Horizon had been repeatedly calling my home offering free follow-up maintenance and filter replacement for our furnaces. We fell for the free thing(ps...in case I forget...they never changed the filter). The furnaces(& water heater) were working fine but after a 2 minute inspection they literally condemned them. They shut them down and put big stickers across the front panel of the furnaces(covering the operating instructions) saying they were dangerous. They then told my wife we are in significant danger of carbon monoxide poisoning if we don't get them replaced asap. They also did us a courtesy inspection of our water heater(working fine...not leaking) and said that it was imminently going to break down and flood our basement. This was all told to my wife after 10 minutes of being there. They then had the audacity to have my wife sign a document saying I acknowledge this unsafe condition and will take action to fix as soon as possible . Basically, we re under some obligation to tell Horizon we're going to fix something in our own home? To cap it off...everything was working fine before they got there...after they left we haven't been able to get one of our furnaces started after they shut it down.
We have a friend of the family HVAC guy coming today...it will be interesting to hear what he finds. I will certainly add to the post shortly. I question whether the guy who came was even a technician...my guess is he was a salesman for Horizon. Ridiculously unethical and devious behavior on the part of this company.
Follow up:
2nd opinion showed no mechanical concerns and a $1.50 shorted out fuse that blew while Horizon was there. We replaced the fuse and air filters and running like new. Total scare tactic and manipulation to get us to purchase a new system on the part of Horizon.
Great service, Jose S. is the best rep for HORIZON. True gentleman on time and neat & clean ready to answer questions. Saw where the wrong filter was delivered in 2014 and had it replaced. WHERE DO YOU GET THAT KIND OF SERVICE but at HORIZEN. Saved me money and gave advice for better use of y system. HORIZON put the system in and I have recommended their service to others who have come back with glowing reviews. Jose S. is the GO TO MAN!
Called Horizon to come out for some plumbing work that another plumber had been working on for two months. My basement was backing up with sewage and the cap in my yard was overflowing with waste. Horizon fixed the issue in about 45 minutes for a very reasonable rate and gave me a guarantee in case the issue started happening again. I wish I had called them two months ago and never used the other plumber. I will be calling Horizon before anyone else if I have any future issues.
Patrick W.
10/11/2016 12:00:00 SA
Great job! Frank was professional, courteous, and efficient. He answered all my questions upfront and provided great feedback after the service.
Cathy K.
06/06/2016 12:00:00 SA
Frank D. Came out to tune our AC. Courteous tech, very informative and helpful. Great experience!
I had a kitchen faucet and sprayer replaced last week. I had no complaints about the service technician, he was very polite and friendly and did a good job. The only complaint I had was the price. I thought the price to do a 45 minute job was extremely high. When my wife saw the bill, she almost passed out. I should of done it myself but I have a bad back and can't get under the sink. Oh Well, live and learn. Would I use them again.....no!
Last summer, our a/c system stopped blowing cold air. It was 80 degrees in the house. I called Horizon and they came right out on a Sunday. They said we needed an entirely new system. The current system is 8 years old. They sent another guy out to sell us on the system and we said we'd think about it. In the meantime, they charged us $1100 to recharge the system. The charge lasted 10 minutes.
I was referred to another company, Blue Bell HVAC. When I told the guy what happened, he immediately went to the outside A/C unit and looked inside (which Horizon never did). Sure enough, he found a crimp in the piping which created a hole over time. So the gentleman replaced what he needed to at 9PM on a Sunday. Everything worked perfectly. He said there is nothing wrong with the system. Cost me $850, but its a lot less than what Horizon wanted to charge me for an entire system.
Vetri D.
09/12/2014 12:00:00 SA
I wish yelp had 0 stars for the review. Horizon deserves 0 star. I requested for Horizon services for A/C is not working. They dint send service repair man, they send a sales guy. Initially, the guy showed no interest in looking into A/C. He was checking the Heating system and Water heater. He was just a fear monger, said the heating system is hazardous, Even before he started looking at A/C he gave me a big quote to replace the heating system. After a while he looked at the A/C and he said there may be leak in my AC. I asked him to check and confirm is there is a leak. He gave me another quote of about $300.00 to check if there is a leak. Is this not why I am paying the diagnosis fee ? On top of that, he gave me a quote of about $250(no warranty) to fill the gas. At this point, I decided to cut my losses and not use their services.
Most funny part, is before leaving there will somebody from Horizon services will come to my home to second opinion. Yeah right, if I want a second opinion why would I need for another Horizon salesman?
I called to another service company, they checked for both AC and Heating system for about 30% of Horizon's quote. After all, there was no leak. Never Horizon guys, again!!!
Horrible service! Didn't take the time to explain the situation or correctly identity the year of our unit ( which required reading the year of the label). Told us to replace the whole system $10k, v replace the part $3k, because it was 20 years old. The system is 8 years old (on the label). Other services quoted $1500!
I have had them out here many times for many hours and one issue after another. I get that I have an old unit and it may need work but when I tried to get in contact with a manager, they were not willing to help and took them 8 hours to get back to me. I had to go with someone else and would never use Horizon again.
Early summer 2017 Horizon was paid to conduct a complete service on our air conditioning unit due to freezing pipe. We were charged for an inspection and Freon charging. During the heat of mid summer 2017 the 3 ton ac unit had difficulty cooling a 1400 sq ft rancher. My personal inspection uncovered complete blockage of the coils. After a complete cleaning by me the unit worked efficiently. Horizon failed to complete inspection 101 protocol. I sucked it up and moved on. Recently Horizon. Called to schedule another inspection that apparently was prepaid on the last bill paid by my wife. I explained my dissatisfaction with their last inspection that caused us a $400.00 plus bill. I scheduled and was sent an email explaining a 30 minute phone call prior to arrival. Was given a time limit between 10 - 2. The technician arrived without warning at 10 and I received a call on my cell phone that documented their call at 10:02. The lady attempted to make it appear that they have been attempting to call me prior to technician arrival which of course was a lie. This company can't get it right. If you are deceptive about little things why trust you with my AC.
Monica M.
12/03/2017 12:00:00 SA
I woke up on a Sunday morning with a pipe in my basement that burst. After I turned off the water is called Horizon services since they advertised they are available 24/7. I spoke to Laura first and gave her the nature of the problem but also included a kitchen sink that had a drain issue (I am already paying for a dispatcher so why not get the drain handled too). I was transferred to Stephanie who promptly told me TUESDAY between 4 and 8. I stated the problem again advising her I had no water because of the broken pipe. Apparently she only thought it was a kitchen sink. She told me to hold and got back on the phone with a TUESDAY between 4 and 8. Clearly I couldn't go two more days without water and a family. Very very disappointing response. The next time I hear a commercial for this company it will remind me of my bad experience and prompt me to tell my story again and again to family and friends.
T L.
07/10/2017 12:00:00 SA
I've now had 2 experiences with Horizon, the first was not that bad and they somewhat took advantage of a situation because there were only 2 companies around that did the work I needed done and they offered financing. That experience was a 3 for over charging but they did a nice job and the guys were nice. But this latest experience just goes along with a lot of the others I've read in terms of really trying to take advantage of people. I'm a bit wiser now and have been doing a ton of different types of jobs myself from plumbing to electrical to flooring, and I've learned more about costs. So, this latest guy that came by must think everyone is a chump and they may be right. But I reached out to 3 different plumbers for work. To do a stack in a house is not easy work but it's not hard either. I received 3 completely different estimates and it's amazing who is honest and who is not. When a plumber wants to negotiate the estimate on a job, you need to run the other way. Long story short, I did the job myself, it cost me about $250, including renting the tool where they wanted $3000. Now an honest days work is one thing, but paying for Mr Aitken Yacht is another. I did get an estimate from an honest plumber of $1500 but it was after I had already started the job.
Very prompt and professional. The plumber arrived on schedule and he was very friendly; however, the pricing was just ridiculous. I suppose we all make mistakes in life and this was one of them for me. I had 3 issues one a sink in the kitchen and stopping the bathroom faucet from dripping which required replacing the shutoff valves. Total cost 800 dollars for one hour of work.
Perhaps I'm naive, but I think this price was completely out of line. Yes, I knew the price, since he told me before he started. I would not call this company again. Remember this is a competitive market and shop before you buy. The pricing is just out of line for the skill required to do this job.
We were having issues with our AC not working. I called Horizon in the morning and Steve came out that afternoon. He was very professional and solved my problem quickly. I would highly recommend Horizon Services if you need prompt and professional service. They were great and I will definitely be using them for future AC service!
Horizon services came outdoor house on a Sunday afternoon and completely fixed our air conditioning unit. Pat D was the technician and he was terrific. If we could have given more than five stars we would have. Can't say enough about their promptness, professionalism and courtesy on a Sunday afternoon. We will definitely be calling them again in the future.
So during this heat wave of course my AC unit goes down. I called Horizon and they made the same day appointment. The man got here on time and seemed nice. That was the end of my good experience.
He began looking at the unit and said that it had a couple things wrong and I had 3 options. One was to do fix the 2 things at $920, two fix one thing $560, three replace the whole unit because they only last about 13 years and since yours is 13 yrs it may be a better option because there will prob be issues down the road. Option three was quoted around $10k. In his defense that was 'off the top' of his head.
I agreed to do the two repairs and have someone come to give me a free estimate at a later date. He then proceeded to do the work. About 90% done (2 hours later) he comes in and tells me there was a much bigger issues he couldn't see until he had done the work and that would cost me $2800. He couldn't do it now because they would have to order a part. He then stated that my unit would still work at about 70% with the repairs he had made.
About 3 1/2 hours after he left my temp inside is still 82 degrees and hasn't changed. I called to tell them the issues and I was told by a woman answering that they would come out and 'fix it' I stated that I thought I already paid to have it fixed and I was very dissatisfied. She then proceed to assure me she would send out someone who had many years of experience to resolve the issue. She then transferred me to the scheduling department and the gentlemen had no idea about my issues and said they only have one man working and I would have a window of 10pm-2am.
I am still waiting ing for this issue to be 'resolved' and I will be sure to update the review. I am feeling a $2880 bill in my future. If so I am going to ask for my $920 back, go to a hotel, and call another company in the morning!
Amanda B.
02/01/2016 12:00:00 SA
My husband called them for our furnace since we see their ads constantly and get their flyers in the mail. Wish i had checked their online reviews first... knew i had called the wrong company when the tech started talking about replacing the unit before he even diagnosed the problem! He did not seem to know what he was doing and seemed to have more sales training than service training! I realize there is mark up, overhead, and labor (plus we have to pay for their huge ad campaign), but quoting $800+ for a $15 part and trying to force us to buy a new system when ours is only 7 years old is ridiculous!
So I called Horizon because I see their trucks everywhere, heater wouldn't stay on 1st night of cold weather, it was a Sunday morning so I called and just made an apt for that Tuesday. They came out and diagnosed the problem, said the board was shot, I would need a new one but since the system is pretty old they probably wouldn't be able to get one and most likely we would need to replace the unit. He did say they could try to find a board and most likely if they did it would be quite costly, ballpark of 1200 to 1500.00 and why bother putting that kind of money into an old system, not sure how he knew what a new board would cost if they didn't make them anymore. He also said most likely there were other issues and it was probably more than just the board but wouldn't know it until after replacing it. He then proceeded to ask me if I would like a Sales person to contact me to set up another appt to talk about new heaters. Well, I called 2 more local guys, they both agreed it was the board, both gave me prices to replace the board with labor, 1 was 600 and the other was 550.00. The heater is running fine and the guy who did it stated there is/was nothing else wrong with the heater. Both did state that the heater I have was a top of the line heater in its day (Bryant 90 series high efficiency unit) and is old and eventually will need to be replaced but I don't agree on how it was put out there and handled and why it would cost double to triple to replace the board.
Estimate of heating system / central air NOT HONORED!
Met with Horizon services sales person on 6/2/2014 who explained three replacement options for my 16 year old central airconditing system. Two weeks later attempted to accept estimate and was told it would be an additional $3600 for a new damper even though the quote stated Includes replacement of 2 zone actuator and that one of the rebates of $850 are now unavailable. Seems like it is a hot week and business must be good.
I have had my current 16 yr old unit serviced yearly with Horizon, this year in May they said my current unit was fully charged and in good running order. Two weeks later unit started freezing up, called Horizon out and was charged $300 for 2lbs of refrigerant and set up appt for free sales call to discuss replacement options and the above service is what I received.
Not a good example of how to do business!
Ted Y.
01/06/2018 12:00:00 SA
Take all the one star reviews as absolutely true when it comes to HORIZON SERVICES!! My heat pump blower motor stopped working, they came out and replaced the starting capacitor at a astounding price of $266!! After that he said that he recommends replacing both running capacitors in the outside compressor unit and the blower motor. But then says he would recommend replacing the entire unit because it's 15 years old which it's not its 12. He said that he could have a sales representative out that day! I stupidly said OK I can see what they can offer and in 3 seconds he had scheduling on the phone and handed it to me. I made an appointment for the next day but I canceled it! The tech I'm sure get a nice finders fee for every sucker they refer to sales. To get back to the running capacitor price for my blower motor, after getting shafted on that price I was able to purchase a few spares for.... $2.08 a piece!!!! Yes, two dollars and eight cents I said that right. It's a very easy thing to replace like 5 minutes easy. YouTube is great! I plan on purchasing a few starting capacitors for the outside compressor unit which I think might cost a whopping $10.00 a piece. Again these are rediculously easy to replace as well. Just watched a YouTube hvac video on how to safely do it. Basically make sure the power is off and you properly discharge the capacitor. I do plan on replacing my unit for a more efficient one but I'm going to hold off until either spring or fall when the unit is not in use and I can get a ton of quotes. I've already got good leads from local hvac companies that have done work for friends and family. I recommend staying away from the orange trucks at all costs.
Excellent all the way around. Price, tech (Jon), availability, service & resolution.
Abbey F.
05/12/2015 12:00:00 SA
We called Horizon to service our central AC as well as a mini split unit in one area of our home. When they came, the technician told us that the mini split could not be repaired and that it would cost $4,000 to replace it. In the meantime, they did us a service by inspecting our central unit, finding $500 worth of repairs. Not knowing better, we went ahead and paid for it. I called for another opinion on the mini split unit and they fixed it yesterday for $250! I have little confidence in the company and am sure that we overpaid for our servicing the main unit. They get you hooked by offering a low service call fee and try and make up the difference by trying to sell more than you need. I would not call them out again.
When my AC broke during the recent heat wave, I decided to call Horizon to fix it. Their radio and TV ads gave me such a good impression of them.
The first problem was the appointment schedule. I called them on a Sunday (hoping to take advantage of their weekend hours) and was told that there was no one who could even come to take a look at our AC unit until Thursday! Our appointment window was 2-6PM. The day before the appointment, I called them again to confirm the appointment, and to make sure that they would call my cell phone number when they were on the way. I emphasized the importance of the cell phone number, and I was assured that they would call that number, rather than my home number, when they were on the way to my house. I explained that I would be waiting in an air-conditioned place just down the street until they called me on my cell, at which time I would go to meet them at my house.
When I did not hear from them until 5PM, I called them and found out that they had already been at my house and left, because no one was home! I found out that they had called my home phone beforehand, rather than my cell phone, after I had gotten their assurance that they would be calling my cell phone. I was furious! I asked them to send someone out immediately, and they said that they could not send anyone until the following Monday. Unbelievable!
Needless to say, we dropped Horizon then. We immediately called a small local service called G & R Mechanical in Hatfield, PA, and got an appointment for the following day. They called my cell number as I instructed, so that I could meet them at the house. They quickly repaired our air conditioner with just a new part. The whole thing cost less than $120, and they were so professional and friendly.
Horizon could take a lesson from them.
Had a drip under the kitchen sink. Had Horizon out to check it out. Turned out I needed a new faucet. This job was simply removing the old one and installing the new one. No work to pipes or other parts were needed. This was the most basic of kitchen faucets they offer (about $120). The guys were friendly and did a clean job, here and gone in less than a half hour. They showed me the cost before doing the job, which included a two year warranty. $746. I thought that sounded high but I'm a fairly new homeowner. They offered me a discount for being a first time customer. New total, $628. I felt that was still extremely high but thought, 'Well it must just cost more than I imagined to have a faucet installed.' So essentially the charge is $500 to install a $120 faucet. A job that took less than 20 minutes. I was friendly and wished them a good day. After they left I did further research and found that their price is indeed much higher than virtually all competitors. Some people can afford to pay a discounted rate of $628 for a basic kitchen faucet (no fancy side squirter or telescoping nozzle, just an up and down lever) and those people would probably give a 5 star review because I have no issues with the work that was done or the guys that did it. All was professional. Just very expensive.
Horizon called me and apologized for the inconvenience. They listened to the recording of my call and I did confirm my appointment with them! She was very nice and apologetic over the phone and I was actually refunded my full amount I was charged! I would definitely use them again just because how sincere this company is with customer relations.
We have had the WORST experience with this company from incompetent technicians to managers who won't return our call. Our terrible experience started in June 2016 when they charged us $500! to fix a leak in our system. They came out this past week and charged us another $400 to discover that they never fixed the problem in the first place. They now want to charge us an additional $3000 to fix the problem that they never fixed the first 2 times - and charged us close to $1,000 to fix. The technician, Antonio, was terrible and convinced us to do a major leak search for $361 at 10:30 at night after arriving 5 minutes before the arrival window ended. He did not even know that the Lennox system he was recommending we correct has a RECALL and needs to be replaced! When I called customer service, they said the manager, Evan, would call me back and he never even gave me the courtesy of a return call.
I signed up to become a partner for HVAC after having an emergency plumbing situation handled well, although it was expensive. This meant that I would have three visits for maintenance check-up on my heat pumps.
One is brand new and one is a 12 year old Trane. The company that sold me the Trane was absorbed into a larger company and they were difficult to schedule, so I figured why not give Horizon a try.
During previous maintenance with Wesley Wood and before that Air Experts there were very little additional costs beyond what was paid for as part of the agreement.
My expectations were similar and was surprised that he would come back with expensive recommendations on what was a fine functioning heat pump. He strongly suggested that I have a capacitor and a contact replaced because of wear he saw saying that I would be averting breakdowns. It cost $ 587 extra for those parts and to replace the filters. I kind of felt like it used to feel when I was at Jiffy Lube and they were trying to upsell all of these additional services, that I would say no to. I do understand that I could have said no to these also and should have, but I do believe in maintaining important, expensive machines well; similar to maintaining my cars.
In fact, he did compare it to a car.
He would point out that if they came out when there was an actual breakdown it would cost significantly more. In retrospect I should have said no to the preemptive precautionary repairs and feel regret for not doing so.
One of the things he said was that the Trane normal life was 10 to 12 years which severely undermines his credibility and should have made it clear that he was simply trying to sell fear rather than what was best for me.
Live and learn. Never again.
Kyle M.
02/09/2016 12:00:00 SA
4 years later and they still never 'made this right'z Since they are advertising that problems happen and they make it right I thought it was important to point out that in my case it got escalated to upper management and eventually they just stopped responding to all correspondences. I believe they realized they messed up and had a huge liability and decided to just go quiet. I would say since 2011 I have told everyone I see that use Horizon about my problems and have likely easily cost them as much $ as they cost me with their poor workmanship and poor customer service. Amazing they can advertise the exact opposite and get away with it.
Angela A.
02/04/2016 12:00:00 SA
Received a call from Horizon customer service with regard to my review. The call referenced how wonderful the company is, they obviously did not hear my concerns. Pricing there is so inflated. Please get other estimates before having the company do the work. The HVAC company that gave me another estimate has been in business for 25 years, they were courteous, knowlegeable,on time, gave me a warranty and were very fair in their price.
Terrible. We got a brand new system that was very expensive and it is not working. It is freezing in our house and they can't come until tomorrow to fix it. Freezing night despite paying them thousands of dollars
Kevin D.
09/06/2013 12:00:00 SA
Positive experience from start to finish. Fair, professional and reasonably priced. Highly recommended.
I wish it were possible to give less than one star. Horizons basic maintenance is reasonable. But BEWARE if there's a needed repair. My first experience required replacing 2 switches in a heat pump. The parts cost approx $8 and took 15 minutes to replace. I was charged $350 for the effort. Part 2) Since I had a maint contract w them, I had them out on an emergency because my heat pump fan was not running in the winter during heating cycles. They correctly diagnosed it was a fan motor problem & quoted approximately $1200 to repair. I'd learned my lesson & called a local HVAC tech who repaired the unit for $400. ARE YOU KIDDING ME? NEVER use them for repairs!!! They will gouge you.
I used horizon last year for a tune up and was pleased with the service. So, I enrolled in the priority partnership plan for $18.00 per month, that would cover my heater and air conditioner. I thought I would also be using the for my plumbing needs as well and would not have to worry about service in emergency conditions. Well, today Dec 31,2017 I had no hot water. I called for service thinking they would send someone out today. However, after a fifteen minute wait and being disconnected once, I was told by a dispatcher that no one could come out until Monday 1/8/2018 more than a week away. Apparently my priority service is only for the heater and air conditioner. My brother recommended this company and if it had worked out I would have also suggested to other members of our large family. Now, I will be looking for another provider after waisting $240.00 paid over the past year. I wonder, if it was a heating problem when or if they would have shown up. The hold point of the plan was peace of mind. Needless to say there is none.
Scott F.
12/07/2015 12:00:00 SA
What a great experience. Started out Saturday with no heat. Horizon came out fixed the issue but I was aware I had a very old unit. Sunday sales came out (Joe) awesome guy worked through numbers and financing approved. Install today, guys took their time and everything is working great. New heater, AC and water heater. Great work. Very informed employees and willing to explain everything to you! Highly recommend.
Don't Call Horizon Services If You have An Emergency. We have a fairly big leak and called Horizon on Wednesday. They said they can come out on Monday! From Their website:
Late Nights, Weekends, And Holidays At No Extra Charge: We don't fit the Monday through Friday, 9a.m.-5p.m. schedule. Service records show that 43% of our customer's plumbing problems occur after 5 p.m. This is why we offer extended service hours for our customer's convenience. Plumbing appointments can be made as late as 11 p.m. And in case of plumbing emergencies, we have experienced call-takers on duty until 11 PM Monday-Friday, Saturday-Sunday until 5 PM, and after hours all calls will be taken by an on-call manager. We complete 98% of all plumbing service calls the same day that you call and schedule.
So much for truth in advertising!
The Horizon Services technician Sean F, was prompt, professional and knowledgeable. He serviced my heater for the season and was thorough with my system and explained everything to me. I highly recommend Horizon and will use them for my future plumbing, heating and AC needs. I'm not easily impressed and I don't mind paying for service as long as the service is worth it. Awesome job!!!!
i don't understand some of the negative reviews. richard s. came out to clean my main drain...never knew it was there until this morning. he was corteous and efficient...couldn't be better
Well, I cannot attest to whether their plumber would have actually done good work, but I can share a cautionary tale about my experience with the company. I had a leak in my hot water tank and after calling a few places, Horizon could make it to my house the fastest (next day). They called and said he would be arriving soon and almost 1.5 hours later we had an orange truck at our house. Not the worst thing, but not the expectation given on the phone. He said we needed a new tank and that the cost would be $2464.We were told we could get a discount for purchasing a service plan, and it would be 15% off. I looked at the numbers and said that's 13%, not 15%. Assuming he just wrote it down wrong, he went back to his book and on the printed literature from his company telling him the price, it was the amount he had written. After I checked my mental math and proved that it was in fact 13.1% not 15%, another red flag flew. The price seemed high even with the 15% discount (that I had to pay to get) so I said we would pay the fee for them coming and look around at other places for a better price. That's when the plumber offered to come and do the job on the side for $1000 less. He said he would be there on Sunday morning at 10:30. In the end he never showed up. What's weirder, he changed his name on his voice mail, like I wouldn't recognize his distinctive voice, and shut off his phone and mailbox. What a coward. All it would have taken is a simple, sorry, gained some scruples and decided not to screw over my boss. But, no. Moral of the story is, Home Depot has a contract with D.W. Bahr Plumbing and they came right away and did an AWESOME job for $1800. I would recommend using that service.
Michele R.
09/10/2016 12:00:00 SA
Had Horizon out to fix a leaking toilet that caused damage to my downstairs living room Normally use Morvent but knew they could not come out immediately.. Believing the advertisements. called for Sat appointment. Staff very friendly... Two gentlemen knocked on my door... looked at toilet... Needed a simple replacement of valve and tube to back of toilet. (which my huaband already said) They recommend full replacement of toilet and the interior...Oh boy I said my husband already replaced the interior..... silence from guys. Charged over $500 for a 15 minute job... should have listened to hubby but I wanted it done now and not in 2 weeks. I was very unimpressed by the employees and felt like I was in a Dateline NBC episode where people come in to repair stuff and are ripping people off. I was very uncomfortable with the estimate conversation....I am well educated and a woman and I thought they were taking advantage of me... I needed it done so consented to repair. I will not recommend Horizon to my friends nor will I use them in the future. I will use Morvent Heating and Cooling out of Kennett Square....even if I have to wait.... very trustworthy... Using them for 20 years... I guess you should always stick with companies that are good.
Cheryl W.
09/06/2017 12:00:00 SA
After seeing the commercials and really liking the fact they advertised on time, every time, we called Horizon for a second opinion on our air conditioner which had quit cooling this August. I don't know where the commercial get's the bit about on time every time, but we were given a window 10 a.m. to 2 p.m. I asked for an appointment and was told they don't do that unless it's an emergency. Really? It's an emergency to me. So the technician shows up (well before the window started), and asked my husband what was the problem. My husband explained it to him and told him we had a local company come out on a service call and was unable to fix it and that our 11 year old Trane unit needed to be replaced. The technician did not even look at the unit, he said it was contaminated by the other contractor and their policy was they could not hook up their gauges to it to diagnose the problem. Really? And I thought they were a service company. He then said they will not fix it because it needs to be replaced. Not only the outside unit, but since it is contaminated the entire inside copper piping, EVERYTHING must be replaced. Are they out of their minds? Needless to say, I was so hopeful with this company's nice commercials, but I was more than disappointed in their policies. If you need a brand new unit or have a brand new one that need fixing, these may be the people for you. But if you have a unit that just needs fixing, move on. Oh, by the way, the technician said because we were so disappointed, he was not going to charge us a service call. ARE YOU KIDDING ME, HE DIDN'T EVEN LOOK AT THE UNIT and was nice enough not to charge us? Move on if you have the chance.
Debbie C.
04/03/2015 12:00:00 SA
We have used Horizon for years for our A/C maintenance. This is the first time we used them for our boiler maintenance. Colin Jones was very knowledgeable and respectful. Based on all of our experiences with Horizon I would recommend them in a heartbeat.
Nicole B.
07/12/2016 12:00:00 SA
My dealings with Horizon Services have not been what they advertise on TV, which is why I'm giving this bad review. The technicians have always been respectful, clean and they have always called ahead. HOWEVER, what makes me very angry is how they completely ignore what their TV commercials claim. I needed to have my furnace repaired. The technician had an 8 hour window to arrive, hence their claim to be on time. He arrived, only to tell me I'd need a part. No problem, except not only did he not have the part, but it also probably wouldn't be in their warehouse. I had to wait an additional 3 days for them to receive it. Wait, don't their commercials say they carry parts on their trucks? GUH? The technician told me that I'd allowed my service contract to lapse and that I should get one again to make sure that never happened again. He also told me that I wouldn't be charged extra ($315, if memory serves) for late and weekend appointments. Don't their commercials claim to not charge extra for odd times? I know they do, because I just saw one!! I did purchase that contract. Just the other day, my air conditioner stopped working. Now, with service contract in hand, I called and they told me that I'd have to wait 4 days for the next available appointment. WHAT? Why did I spend $89 on a service contract? Again, all over their website and on their commercials, they claim to have same day service. Just ridiculous. I canceled that service appointment and called a different local company. They came in less than an hour, determined the issue and repaired it in less than 20 minutes. I will never use Horizon services again. Horizon, PLEASE STOP MAKING CLAIMS YOU CANNOT KEEP.
Using this company was the worst decision I've ever made. Please do yourself a favor and DO NOT USE THIS COMPANY!! They will lure you in with their false advertising, and then proceed to tell you how great their company is and how well trained their technicians are, and they'll bring it home by stressing their 100% satisfaction guarantee. All this to dupe you into paying WAY WAY more than you should, only to send completely incompetent technicians who install DEFECTIVE EQUIPMENT! They are scam artists to the extreme! Please don't let yourself be victimized by this company the way I was!!
Their techs are competent and timely, but not any more so than any other experienced tech. My beef with these guys is their pricing is INSANE my neighbor got a quote for a new system of 13,500$ I work in the industry at a wholesaler and gave my neighbor three solid leads, my neighbor had their new system installed for 7,000$ less three days later. Horizon is fine if you've got the money, but you're not paying extra for better service/equipment you're paying extra so Horizon can put advertizing everywhere and pay people to respond to reviews like this.
Beware! The 2 times I tried to call, once for a standard gas hot water heater, and once for a simple kitchen faucet, I asked for a ballpark price so I could budget the expense and be prepared. They do not give any idea of a cost when you call. I will never use them. Any reputable company should have a basic list of pricing on standard services. I also needed a heater service but could not get any idea of the cost as well. I think a local professional in the business is a much safer bet. Horizon spends a lot of money on advertising. They could have used me 3 times. There strategy may be the upsell and they are definitely not listening to their potential clients.
K L.
06/10/2015 12:00:00 SA
Colin with Horizon was perfect. He called to let me know he was on the way and arrived exactly when he said he would. He was super-nice and professional, made sure to cover his shoes when coming in the house, explained everything well, tuned up our a/c quietly and efficiently then gave us advice on maintaining our system. The system needed more coolant than our service deal gave, so the repair was somewhat expensive, but we were prepared for that, and the cost is on par with what we were expecting. Everything's working great and we're ready for the 90-degree temperatures forecast for this week. We took the service plan so we'll see Horizon again next year - thanks Colin J! :-)
Horizon is a SCAM!!! I had Horizon inspect my heater for an annual check-up. They told me that I needed my entire heater replaced and that carbon monoxide was coming into my home. When they started to tell me the prices for replacing my heater I told them that I would have to go through my insurance company. I should have known by the look on the guys face that it was a scam. He looked scared knowing that he was going to get caught. I called two separate heating companies to come out and inspect my heater. They both told me that my heater was in excellent condition and did not need to be replaced. They did the carbon monoxide test and the print out showed me that I was in the clear. Horizon never even did the test . The guy just told me that I had carbon monoxide in my house. I called Horizon and they told me that they are the only heating company certified to inspect for cracks in a heater. Obviously this is not true. I have been asking around and apparently Horizon is known for these kinds of scams and for over charging. Please stay away from Horizon.
Absolute Horrible Experience
First they came out and charged me $79.00 to diagnose the problem. Diagnose my butt, I actually told them what the problem was and they still charged me. They did nothing to test and see what the problem.
Second they tried to change me $800.00 to actually fix the problem. I knew that it did not cost that much. So a called around and it cost me less than half to resolve the issue. Thanks Bill Davis Plumbing and Heating.
The company I work for put me in charge of hiring this years vendors for services we needed in the building. I hired painters,carpet cleaners and I needed a HVAC service. I called Horizon and scheduled a technician to come out and service our AC system. It was acting a little funny? He showed up on time, fixed the problem and cleaned up his trash when he left. AC works well now, some employees complain its too cold now! Go figure....anyway Horizon provided excellent service and would use them again.
Thumbs down
Wolves in sheeps clothing. Better have a fat wallet for these smooth talking sailors.
Before you call Horizon, know that you aren't calling a plumber but a sales person. They aren't coming to your house to fix a pipe. They are coming out to up sell you on products you don't want. Their pricing is outrageous and unreasonable.
I had a small section of piping that needed to be replaced. About an hour's worth of work. The tech quoted me over 900 dollars. But if I sign up for a service plan, I get a discount that makes the plan pay for itself and I would only have to pay $850. I told him this price was outrageous and told him that I felt $200 was more fair.
After a call to his manager, he was able to drop the price to $550. This tells me he was already over charging me by $300. I asked him to leave my house.
I called another licensed plumber in the area (Dormann's Plumbing in Mickelton) and they came out and did the exact same work for $196.34.
Unless you are dying to throw away money, I would avoid Horizon.
Called Horizon after our heater wasn't working,a couple of years ago and the guy came in and told us he couldn't fix our heater because it was to old and they don't make the part anymore. They charged us a $80 service fee for nothing.He told us they could sell us a whole new heater, which we said no and called a guy out of the paper. The new guy fixed it for $400 and it was fine.
D A.
09/07/2014 12:00:00 SA
So much for their advertising! I had a leaking pipe and called because of the 24/7 service statement on their website and in their ads-Was told that someone would call me in the morning. No thanks.
Customer service responded to my comments (which I also submitted directly on their site) and have given me a refund for my Gold Plan while still honoring the plan promises. It's great to know they that really do care and are working actively to improve. They also ensured that the tech came out at the time we originally scheduled. He worked quick and got the job done right, so never an issue there. Horizon has taken steps to restore my faith, but I'm looking forward to the fall to see their improvements in action.
after seeing countless reviews about how reliable Horizon was I called them when I had a pipe burst in my living room ceiling. Told them I had buckets all over to catch the water at 10am, was told the best they could do was get someone out tomorrow. no thanks
Mark S.
03/02/2015 12:00:00 SA
Call these guys if you're in a jam, you need a fix TODAY, and you don't care what it costs. I'm confident you'll receive good customer service, most-likely same-day service, and the guy that comes to your door will be courteous, knowledgeable, and professional. I'm rating 1-star, though, because I can't recommend them to anyone and I want to warn others against paying 10x the fair market value for their parts. 10x isn't an exaggeration. I was quoted roughly $1500 for a $150 motor and was quoted over $150 for a $10-$15 run capacitor. (This was for my furnace.) Even though these guys act totally professionally, it's basically one big scam as they prey on people in desperate (without heat or a/c) situations. Thanks for listening! -Mark in Mullica Hill, NJ
Horizon charged $89.00 for the service call and said I needed 2 parts. The parts would cost me $1105.00 with the $49.00 coupon.$1194.00 total. They did not have the parts on the truck and he call the wear house to get them delivered. Although it was only 4:30 pm he could not get an answer. This was on a Wednesday. He said they would call me on Thursday morning. They did not call me on Thursday or Friday so I called C&C on Friday. I told them what parts I needed and they said it would be $634.48 including the service call. They came on Monday and did the work. I called Horizon on Monday and they did refund the $89.00. Horizon was almost twice the price. That is price gouging to me. Takeing advantage of people when they need heat is not fair and I wiill not call them again. Always get a second opinion when dealing with Horizion.
There charges are very high. I called them for some other service reagarding my heating system, they recommended me to replace my thermostat. They charged me $320 for the thermostat. I was ignorant about market price and agreed. Later, I found these devices cost $100 in Home Depot/Lowes. I asked for refund, but they said they cannot do anything. It is total reap off.
Also, be careful about them, where they make customer sign to waive the right to cancel the transaction, which is applicable in PA. The service personal was clever and he just said I am informing you about the rule and you can sign. Later I found, it was a waiver to cancel the service.
I hired them because of schedule - they do come out on Saturdays, so I do not have to take time off work. They charged $50 to come out and claimed they have a fully stocked truck can handle the job. However, an hour and half and $550 dollars later, they did not have the parts to hook up my dish washer. I still have to run to HD twice to finally get everything hooked up. If you want a double sink hooked up to a drain, get somebody else!!! My local plumber would only charge $250... Not a whole lot people make hundreds an hour, definitely not me. :(
To their credit, the technician is courteous and did a clean job for whatever they finish...
Anonymous R.
03/12/2012 12:00:00 SA
Very polite customer service and competent repair workers. Very considerate in your house and easy to deal with.
However, they were very expensive and they charged us a $80 fee just to come to the house, even though we paid them $500 to fix our heater. I always assumed service fees were charged when they came to your house but didn't fix anything. When we asked why they charged us so much for one of the heater parts and for the service fee, they automatically refunded it to us with no question. It was very apparent that they charged us these amounts intentionally and would just refund us if we called them on it.
We were so happy with their customer service originally but will never use them again because it was apparent that they were trying to charge us for services not rendered.
We scheduled a general maintenance visit for our AC unit because there was a rattling sound when the unit shut off. Horizon was able to schedule an appointment for the next week. The technician, Randy, showed up on time and was very polite. He started in the basement and then moved outside. He found that the outdoor disconnect was melted and that the duel cap (capacitor) was reading 34 (it should read 45). To replace both items, we were quoted at about $800. I told him we had a home warranty and wanted to get a second opinion. Another HVAC company came out the next day. They measured the capacitor in front of me and it read 45. He blatantly lied to us on our service form saying that it was reading 34. They pull the disconnect and I could see that it was pristine, no visible melting anywhere. Since the unit was relatively new, we feel that Randy was just looking for things to replace even though they were not needed. The second opinion cost us $75 but we saved the $800 we would have wasted with Horizon.
MARSHALL D.
08/01/2013 12:00:00 SA
Called Horizon to install a new sump pump. I had the sump pump and check valve so all I needed was to have it installed. Their was about 6 inches of water on the floor. The two techs arrived and did NOT bring boots. They gave me a price of $644 for just labor. When I told them that my last sump pump install INCLUDING the pump and check valve was $325, they told me that they could not even come close to that price. They left. I thought about the problem and found a way to get the water out myself. I called the company that did the last sump pump install and they installed the new sump pump and check valve I supplied for $100. Yes I typed correctly - $100 and that included some pvc pipe, a ferco connector, and a screw in fitting. All for $100. BTW, the other company came out in just over an hour and was done with the install in 30 minutes.
Can you say Horizon Services was OVERCHARGING - BIG YES. And NOT prepared.
You decide.
My mother, a kind, retired, 70 year old woman who goes to church 3 days a week, was offered her final free inspection in a series of inspections that she purchased as a maintenance package. She, of course, said yes and scheduled her visit. The representative told her that there was a crack in her system that could and would cause irreparable harm to her heating unit. He told her that carbon monoxide gas was leaking into her home. He showed her video of the crack on his phone. This was obviously stock footage. He told her that her monoxide alarms were no good and not picking up the gasses escaping from the crack. He recommended a new heater and A/C unit. My mom began to look into home equity loans. I suggested a second opinion. PSEG was out the next day and found no cracks. They monitored each vent and the location of the alleged crack and found NO carbon monoxide gas. I am disappointed in the scare tactics and blatant lies fed to my mother, a trusting and kind woman. I would not recommend this company to anyone.
Megan A.
12/04/2013 12:00:00 SA
About a month ago my fiancee installed a brand new wood floor in our downstairs den and left for a trip right after. Of course, when he left, our fixer-upper of a house revealed 40 years of sewage backup all over his brand new floor. Freaking out for multiple reasons, I was very happy to have called Horizon right away. Even though they were booked, when I told the scheduling department what was happening (and that I didn't have plumbing!), the got someone out right away. The man who came out (whose name I can't remember, sadly), was so courteous and hardworking. He had come from a long job that forced him to come see me at about 10 p.m. Being home alone, that could have been awkward and uncomfortable for me, but he was so respectful and efficient with his time, that he made me very comfortable the whole time. He took care of the issue, working a long time, and even offered to schedule a camera viewing afterwards to show that they had cleaned out the sewer line.
All of this for about $150.00. In a really stressful spot, this company and their employees were a Godsend! I can't recommend this company enough for plumbing and drain cleaning!
They had the 89 buck offer to come look at my system. They said I needed a new motor as it was leaking oil as well as some other things needed. They provided me with 3 options with what is needed immediately, and then what I should also replace- ranged from 600 bucks all the way up to 1400. Tech was really nice, so I did trust him until they called and recommended I look at replacing my entire system. (the system is 9 years old). Telling me that 9 years is about the life of a system. That is where I got a little skeptical. I was talking to my neighbor and he worked for a Heating/AC company. Had them come out, and they said everything looks fine and these systems can last 15-20 years if maintained well. He also told me that Horizon techs have sales goals for selling customers parts/systems etc. They are sales people, not just techs!!!!! What a scam! He said how do you think they pay for all the advertising they do! Beware of Horizon! Get a second opionion for sure!!!
Horizon are SCAMMERS -HIGHWAY ROBBERY! Horizon wanted to charge 4 times as much as Lowes for the same exact plumbing service - new toilet installation. The tech came into the front door quoted the insane price and I told the tech how much Lowes quoted us and he told us that we should just go with Lowes since they are a lot less expensive. Then he demanded $50 for a service call. Excuse me?!!!! You were here 2 min and didn't do anything. I noted it wasn't a service call - we wanted a free estimate and nobody would give it over the phone, so we filled out the free estimate form online. I argued with the company (who said they would get back within 24 hours and it took them 4 days) that I wasn't going to pay for a 2 min estimate that was 4 times as much as Lowes. BTW, On his way out the door the tech really tried to sell / pitch us a Horizon service model ---GTFO of here! --- I will NEVER use this SCAM of a company ---and you should NOT either if you value your money and quality of service!
The service is SUPER! The technician called 20 min before arrival and got here on time. Very nice gentle man. Provided me with very clear and thorough explanation on the problem we had with our furnace unit. Since we had a very old (24 years) furnace system, he took time very patiently to educate me with the current technology available on the more environmental friendly and energy saving unit. Also explained to us how will the design of the new system as well as the installation process will take place. I am very pleased with this service experience. Strongly recommend Horizon!
My grandmother called them for a annual check up on her heating system after seeing all of the nice commercials on television. When the Horizon employee got there he informed her that she basically needed a new heating system. She got a second opinion from a local heating and air conditioning company and was told by them that there is nothing wrong with the system. If your looking to get taking advantage of and spend money that you don't need to spend then by all means call Horizon Services. Beware You've been warned!
I called for services when our heater wasn't working. They did come out promptly, but that is about the best I can say. I was told that my relief valve needed to be replaced and that would be $900. I told the technician that seemed high since it only cost about $200 previously. I was told it was because it would take several hours to drain the system. He said he still needed to see what else was wrong. I was told the expansion tank for the home heating system needed to be replaced and the gas valve and that would be $1212. He didn't recommend that, but a new system would be better and that they could have a comfort specialist out in the afternoon and have a new system installed the next day. He also looked at the hot water heater and recommend replacing stuff on that, he wasn't out to look at the hot water heater, so I don't know why he touched that. He also turned off the valve for the home heating system's expansion tank, which I was told was never to be turned off.
When I was writing the check for the service call, $79.50, he tried to sell me the $89 maintenance package. In addition once I was done writing the check, he told me about completing a survey and getting money off the $79.50, a little too late. I completed the survey anyway.
I had another company come out the same afternoon, a company who did work on our heater before, including replacing the relief valve. It was only $174 for the relief valve, $477 for the gas valve and was told the expansion tank was in good shape and didn't need to be replaced. In addition it took only a few minutes to drain the system to replace the relief valve, not several hours. I was also told that the core of our heater was in good shape, no leaks or corrosion.
The cost quoted us to repair our system was over 3x more with Horizon than the other company. In addition our heater was fixed in less than 2 hours and it working great and nice and quiet. I would never recommend Horizon to anyone.
I ran into a problem when installing a new kitchen faucet. I had the water turned off and it was getting late in the day and I wanted the water back on. Since I was not able to resolve my problem I called Horizon because of the TV advertisements they've been broadcasting in this area - wish I'd waited 'till the next day and called someone else. The first thing the technician did was try to sell me on some sort of a plan to save money with future repair jobs. He really didn't seem interested in my present problem. I already had one lines hooked up to the faucet but the hot water line was giving me problems and I thought it just needed an experts touch - That simple job ended up costing me more than $200.00 and that was after I refused to sign any agreement for future repairs that prompted the technician to look at his price book and start giving me discounts - Never again for Horizon, there are too many alternates available - even in an emergency
Mel M.
03/03/2016 12:00:00 SA
let me tell you the two encounters i have had with our very own south jersey local plumbing and heating company that i trusted would deliver services that are affordable.
first of all, i came home one day from the hospital after a week of my wife's health issues and as soon as we saw the basement being slightly wet, we called horizon services. by the time the technician came, we identified the issue with the sump pump and took it out of the well and waited. the technician came and said it will cost $ 800 to replace the sump pump. at that time, i had no patience or energy to shop for the sump pump and replace it. he completed the replacement in about 15 minutes and charged me a total of $780 for that. i looked up the price of the sump pump online and it was $100 in home depot and lowes, but the technician charged me $680! i have been a resident of south jersey for over 15 years and this is the first company that took advantage of a helpless homeowner and charged me an exorbitant, ridiculously high price to replace a sump pump. i did pay them and decided to start talking about it so that other home owners are not ripped off as i was. i have no problem if the charges are high but this is unheard of. beware of this company that takes advantage of a situation at home.
secondly, we called horizon services for replacing a leaky valve in the toilet and replacing a garbage disposer in the kitchen. they both were completed in about 25 minutes and the charges were $ 1200. i looked at their invoice and the garbage disposer for the sink costed me $650 and the bathroom valve replacement costed me $500 and with taxes came to $ 1200. in a matter of two visits 5 days apart, i had to spend $2000 and i learnt my lesson the hard way. i could have hired a plumber for a month for the price i paid horizon services.
i am not complaining about the service they provided. they should be working in manhattan, not in new jersey as we don't work in wall street. they should never claim that they put people first. they sleaze people first.
Patricia Z.
06/10/2013 12:00:00 SA
Horizon is a crooked company. I called them in to check out my central ac system. The technician told me he would run a leak investigation and charge me $259.00 for . it. I paid it and he told me I had a leak in my coil and to replace it would cost me $2865. He further told me it would be better for me to replace the entire system which would cost me between $6000-$15000.
I called the company who originally sold me my system and asked them for a referral. They gave me the name of a man who repaired my system for $900.00. In the process he did a nitrogen test and a vacuum test that held. He told me I didn't have a leak and that was that. When I called Horizon originally it was to buy their service plan which was supposed to put me at the front of the line when I called with a problem. What their ad doesn't state is that they put you at the front of the line of people who are calling for service or, you guessed it, at the back of the line. They are a disreputable service company. I would not look forward to getting reamed by them ever again and will gladly write this on the front page of the New York Times if they would let me.
Louise H.
10/12/2011 12:00:00 SA
I would never use Horizon Services again. The sales person was extremely aggressive in his sales pitch and promised us PECO and Tax credits for a heating and cooling system because of its efficiency that we now know are either are not getting or is a significant amount lower than he said. He pushed us into installing the system the next day so we could get a discount. Usually I shop around but I was going out of town and we did not have air conditioning during a hot spell. Also, I should have read through the sales pitch but the sales person talked about his church, music, etc. and seemed trustworthy. Because of the quick installation, we decided to go with an interest free financing plan by a finance company recommended by Horizon. This part has been a nightmare!! The finance company added $55 within the first month of fees. Then they called our house and harassed and coerced me to pay them an amount that was double of what was due. I caught them on that but, i was so stressed from the harassment that I did not check with my husband. He paid the amount already. In the call, the finance company, GE Capital (another bad company to deal with by the way) tried to charge me another fee of $15. The amount that is now owed is much higher than what we were told would be due by the Horizon salesperson. After I spoke to my husband and found that he paid the amount, I called GE Capital back to ask them not to charge my credit card for the payment. They said that they could not talk to me because my name is not on the account, my husband's name is on the account. Funny because they were about to talk to me to collect my payment and Horizon allowed me to sign the contract in my husband's name because he was there. So to give money back to me they couldn't talk to me but to collect money and sign a contract for work they could talk to me.
I called Horizon to tell them about the trouble I was having with the finance company and they immediately interrupted to tell me that they have nothing to do with the finance company. I told them that I understood that they have nothing to do with the payments but that they recommended the finance company and I was harassed and coerced by them. The supervisor of billing at Horizon was very confrontational and was not helpful at all. In fact, she was rude and seemed to lack knowledge about the relationship between the company and its clients.
I would not do business with this company!!!!!
My gas furnace did not start up. I had replaced my old analog thermostat with a new digital thermostat a few years ago with no problems. I am familiar with the workings of my gas furnace, and replaced my hot surface ignitor with a new one but this was not the cause. So I called Horizon to come fix whatever the problem could be. The technician could not get the furnace to start, so he bypasses the thermostat by rewiring the furnace, and the furnace starts. He then examines my heat exchanger and notices very small cracks. At this point he stops all work and states he cannot do anything else to fix my furnace because it is company policy to not get my furnace in working condition until I replace the cracked heat exchanger due to possible CO poisoning. I have several problems with this. First, my very tiny cracked heat exchanger in no way is related to why my furnace is not starting. In fact, many people now who have old furnaces greater than 15 yrs old are using their furnace with cracked heat exchangers. Second, the assumption that cracked heat exchangers lead to elevated CO levels in the home is wrong. I have CO detectors all over my house and none have gone off. Also the technician did not have any CO meter and did not take any measurements to verify his assumption. Third, he quotes me $300 to replace my thermostat with a new analog one and $1700 to replace my heat exchanger. Seeing that I have replaced my own thermostat, a digital one at that, for less than $50, this is outrageous. I paid my showup fee to Horizon and told the technician to get out. Afterwards I fixed my problem by replacing my induced draft motor, which was the real cause of my problem. Horizon is overrated. Look closely at the bad reviews online and you will conclude that these guys play on your fear and overcharge you and tell you that you need replacements that are not needed. So beware, they are con-artists of the highest caliber.
here we go again!! woke up to a freezing cold house last thursday - one month after my last service call. placed my fifth service call for a unit that was purchased july 2015. this time it was an issue with the thermostat therefore we could not even run the emergency heat. i asked to speak with managment regarding my on-going issues with this system. i spoke with jeff nelson and asked that horizon remove the system from my home and give me my money back so i can purchase quality merchandise from another company. he assured me that the system installed in my home was superior (?). i must be confused because i thought superior meant of high quality. high quality merchandise should not have to be replaced. horizon replaced the condenser and thermostat so i guess the evaporator is next.
Initially I liked this new plumbing contractor. I even signed up for their bronze package. Or was it their gold package? The plumbing team and the heating and cooling team each had their own package and slick talking and it seemed they didn't know how to coordinate the two. Recently, I had a furnace seasonal update and was told I needed a rather expensive part for a rather new heating system. Alarmed and slightly suspicious, I called in the company who had installed to do a recheck. NO PART needed. $1000 saved in unnecessary work. Do not use them. I will report them to the BBB
Cathy C.
02/05/2013 12:00:00 SA
Initial work was good but we were expecting a 79.99 cleaning charge but found out it was 179.99 for an oil heater cleaning. We paid 239.99 service contract which covered that charge and promised priority service for any heater service for a year. Sure enough, our heater went out and we called for service. They told us on Friday that earliest appointment for service was Monday. That's priority? We called to get our money back because they claim 100% satisfaction guaranteed. They did return our money but we changed companies to one who came within 2 hours of our call.
Corey F.
07/12/2015 12:00:00 SA
Had a refrigerant leak in my air conditioner coil. A service tech came out and added some and because they were a day late, it was free of charge. 2 days later the ac unit stopped working again because of the leak. This time I decided to get a new unit instead of consistently adding freon. Got a quote from Horizon....the sales guy was so cheesy. Barely even looked at my system and tried to sell me a 3 ton unit when only a 2 ton was needed. I played a stupid naive person that knew nothing about ac units however, I actually knew quite a bit. The price started at 9500 and dropped 2500 just because he thought I was a good guy. Sounds like a used car salesperson tactic to me. In the end, a company that is 2 hours from me replaced the air conditioner for almost 1000 less and also included a furnace. Horizon prices are outrageous! Make sure you get quotes from other places before you choose horizon.
For all their lip-service to excellent customer service I found them lacking. They've serviced my furnaces which has been fine, but when it has come to my AC unit they've really struck out. Maintenance Tech told me he couldn't even get it running but it ran just fine up until he arrived and after he left. No one followed up on the service call but they were immediately at my house to quote me a new system. That was last summer. I called to ask for an updated quote for replacement this summer and they said they'd have to come out to my house again. Other companies have emailed me their updated bids why aren't they able to do the same. They should have my information on file. Ive heard their schtick once I just want the numbers. I've been on hold forever and have been disconnected. Overall a completely disappointing experience. I don't think I'll be renewing the maintenance contracts on my furnaces.
Mike Z.
07/09/2012 12:00:00 SA
Fraud, scam and bait & switch practice. Do not do business with this company or you would regret it.
They mail you a nicely written letter that guarantees to improve your AC/Heating system for $89 or your money back. This is the bait they use to get the people to call them and make an appointment. They get in to your system and next thing you know have new problems with your system. They come and give you a very overprice estimate to repair or replace your system and offer $89 discount to you which is meaningless.
They came to my home and serviced my AC which is about 5 years old. The technician said everything checked out to be great and no adjustment is needed. Several weeks later we started having problems with the AC unit. They came in an gave us and estimate of $700 to fix the problem. I talked to another AC service person that I trust and he came and fixed the issue with $62 plus $80 his service fee. We never had any issues before and the problem started right after their visit. Coincident ? I do not think so.
They told me that they would send me a refund check. After 10 days I have not seen it yet.
If you read their reviews this is not an isolated incident. My recommendation is do not let them touch your system even if it is for free.
We had to call them out to fix our heating system again in October 2014. They had already fixed it in March 2014 ($1000). The technician told my husband that he did not have the part so he would come back when the part came in. Meanwhile, my husband looked up the part which costs $169. They estimated that their fix would cost $800-1000 or we could purchase a new system for $10,000. We decided to call another service company out to check our heater. When they came out and looked at our system, they were astonished that there was a cable on the system that by-passed our thermostat. Hence, why our system wasn't working. So we can only assume that the Horizon tech put this cable on the system so it did not work so we would have to purchase a new system. After the new company took the cable off, our system has worked without any problem since November. The new company also stated that this was a very dangerous thing to do - putting this cable on. Also, Horizon never charged us for the service call, when has that ever happened?? Very disappointed in this company that must be putting a lot of money into their marketing because of these horrible practices!
Horizon came out to fix my heater, replaced the blower motor, and then scared the hell out of me by explaining that the heat exchanger was bad and was sending carbon monoxide into the house! Service man shut the gas off and left, saying that someone else would call to discuss options. Salesman. I called a builder friend and asked for a recommendation - he sent out his expert, who walked me through a step by step safety check of the system. He used tools that the horizon guy didn't have, and actually TESTED for carbon monoxide in the ducts, vents, and whole house! If the guy from horizon didn't have this neat tool, how could he tell me that there was a poisonous gas in my house? Why would he lie? I'm never letting them back in my house again. He literally made me scared to live in my home for a while.
Nikki C.
03/03/2015 12:00:00 SA
I will never use Horizon again nor will I recommend them. I had a coupon for a $45.00 heating call. Our heater wasn't working, so I figured I'd give them a try (after all, the commercial is on 100 plus times per day and every bus that goes by has Horizon services advertising on it). The tech. came out, shook his head and said he has BAD news, we need a new heater and that one has to go NOW. And it would cost us between $5,000 and $6,000. Then he said they are the best of the best, etc. We said we had to think about it and he kept pushing. Wait..are you a repair tech. or a sales person? Obviously, the technicians get a commission on a sale. He also didn't honor our coupon and said payment is due when he is there (can't bill later). He said something about a dispatch fee. And charged us $90.00! We had another company come out later that same day, completely FREE consultation. And the heater cost a grand total of $2,900 installed with everything included - including a fantastic warranty. Oh and it is high efficiency. So, the moral of the story is shop around before considering Horizon. They are all about show and advertising.
Kris H.
09/06/2014 12:00:00 SA
We bought one of Horizon's service plans in June that is supposed to get us preferred service. We have tried twice since then to call Horizon for emergency plumbing services. The first time I called their emergency number and told them I had to turn off the water main due to a leaking tub faucet (our plumbing is 60 yrs old and there is no shut off valve at the bathroom). They said they could not have anyone there until the next afternoon - over 24 hours later! Great emergency service. Today our washing machine backed up and because of our old plumbing we can't use the kitchen sink as it is also affected. We called Horizon and were on hold for a full 30 minutes - our call was never answered and we could not press 1 for a call-back in 15 minutes as directed by the voice message. So that's twice we tried to use our wonderful service plan and were not able to do it. I now have a washing machine full of water that is just sitting there. Thanks for nothing, Horizon.
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