Hall Well & Plumbing

My septic pump died at 4:00 on a Friday afternoon. They sent a truck immediately to troubleshoot the problem though we never expected that to happen. They were efficient and we were shocked to find that they charged us minimal markup on the pump (15% above what we found the pump priced at). The total bill for two trips, a pump, and their labor, only came to what we expected them to charge for the pump. We have used them for well issues in the past and were happy when the septic company suggested that we call them for the work. This is a reputable company not out to rip you off

Woke up this morning with no water. Didn't know any well and pump places but I had seen this business when I was out traveling in the country.. it was two after 2:00 in the afternoon when I called them and almost within an hour they had someone out to check out the problem. An hour later I had water and the price was very good the two men that came to do the work were very polite you what they were doing and did not try to sell me anything I did not need. I highly recommend this company when I've had to have well work done before it was nowhere near as good of an experience. This company is great.

If I am not going to give a good review I rather not write one. But this is a big exception to the rule. I called them yesterday and made appointment for today but 15 minutes later called them back because the problem
was worse than I thought. I couldn't flush the toilets or run water in the house. When I talked to the receptionist she said I will put you for this afternoon after lunch, from 1-5PM. So I asked, somebody is coming today, she said you are on the list and I will call you when they are coming. At 4:15 PM I called her back because it was getting closer to 5:00PM and this was kind of an emergency.  She asure me not to worry, that I was still on the list and she will call me.  Waited until 8PM, nobody showed up, not even a courtesy call to let me know they were not coming.  I called right at 8AM today I spoke to the same person and told her about nobody coming yesterday. In a very rude voice she said I told you I was going to call you when they were coming. I said yes, yesterday.  Then I proceeded to tell her not to send anybody today, she again very rudely said OK and slammed the phone on me.  If I was told yesterday that there was a chance of nobody coming I would have been able to call somebody else. They might be a good business but the impression that you get by talking with somebody on the phone it's a big deal.  For this reason I don't recommend them nor try to even use use them in the future. You be your own judge.

Per Cheryl of Hall Well & Plumbing, Pumps may not even last a month or a year. The quote above is a frightening insight into how the company's representative characterizes the parts and services provided. She was not motivated to maintain me as a customer or find common ground on exorbitant labor costs and faulty repairs.

The business provided inferior service on a well installed by them and charged excessive labor to correct problems from the bad installation.

Per the well tag, my well was installed in January 2007 by Hall Well & Plumbing. In March 2012, my faucets began to run dry and I appeared to be receiving no water from the well. I opened the valve at the well pump and received no water, indicating that the pump was likely not functioning properly.

As Hall installed the well, I felt it appropriate to request service from them, hoping familiarity with the property might decrease service time and foster a relationship. The dispatcher received my call Monday morning and two service technicians arrived a few hours later. Both the dispatcher and the technicians took note of my issue with obtaining water at the pump. A couple hours later, the technicians replaced the tank and switch and my water appeared to be flowing fine. My family and I were surprised to find that replacing the tank would have corrected the problem.

In April 2012, I incurred the same problem on a Friday afternoon. I called Hall and notified them of the identical problem. The dispatcher noted her men can help the next morning. The dispatcher did not notify me that labor rates on Saturday were different from Monday (the date of my previous service). As the dispatcher was unable to help me during the time I called, and did not offer night-time/emergency service, it appeared I was receiving standard service with delayed response. The company maintains an emergency telephone line which I did not utilize.
Two men arrived early Saturday morning and focused on repairing the well pump. The men detached the pump, noting it may be faulty, and took it with them as they left my property. The men returned almost 2 hours later and stated the pump had failed beyond repair and stated the best option was to replace it with another pump they had went and picked up. They replaced the pump and water appeared to be flowing fine. One of the servicemen called the dispatcher and reported his materials used for the repair and requested payment. Upon their departure, I noticed a landscape lighting fixture beside the well pump was damaged beyond repair (broken plastic).

I called the business the following Monday morning, requesting to speak with a manager regarding my charges and the overall inferior service. I was told someone would call me back. After multiple attempts to speak to an appropriate person and after speaking with multiple individuals, on Friday of the same week, four days after my initial request for clarification on the charges, I was told that all charges were appropriate and adequate.

Visiting my my 83 year old mother and noticed her new shower head when I used her restroom. Said she had a drip and my sister in-law called Hall well plumbing. I looked at the $343 bill and I see that they did replace valve seat and washer which was actually the problem. That remark is my 40 years maintenance experience. New head looks nice. Just don't work as good as the old one. They also replaced the spicket. Old one did look bad. My problem was why are you replacing things that are not the actual problem and why did you leave a 7/16 gap between new spicket and the wall??? Wish I could load the picture of this shotty work on this site. And if someone does reviews. Please have somewhat knowledge of this type of work. No offense intended.   After getting a picture on here.. just thought I'd add that after fixing many leaks over the years.  The rubber seals for these things are cheap and a quick easy thing to do. Glad not everyone takes advantage of the elderly but hey. Gotta look after your own family business right?

Hall Well and Plumbing turned out to be prompt, courteous, and considerably more affordable than other competitive services. They were summand to unclog a drain, which they dispatched in short order and left the bathroom spotless. I live in the Winsome Forest Homeowner (Highway 158 in Reidsville) housing group and this establishment is one of the nearest plumbers.

Hall Well & Plumbing Inc. is a full-service residential and commercial plumbing company specializing in all aspects of plumbing. The provide the following  services: Plumbing Supplies,  Fitting, Rental Equipment, Faucet Repair Center, sewer cleaning, Pumps, water systems, Backhoe, and Swimming Pool Supplies.