Edwards & Mills

We contacted this company to inspect and clean our gas log fireplace. Their servicemen were courteous and professional and performed quality work. Their base price was reasonable however the cost of the work was inflated by 35% for questionable and unreasonable add ons. Charging for boot covers (typically contractors put them on out of respect for your home), charged for use of a shop vac (tool of the trade), charged for a drop cloth (seriously!), and a duster! Additionally, we were never told over the phone that there was a $30 charge for out of the city limits of Greensboro (an 18 mile, 26 minute trip). Had we known about that alone, we would have sought out someone closer to our home.  Needless to say we were very unhappy with the nickel and dime add ons which came to $55.

I had a disappointing experience with Edwards and Mills. They fixed a toilet, only for it to do the same thing it did before I called them and they have not followed thru and tried to fix it, after I called them numerous times to tell them it's still broken. They are VERY expensive. I do not recommend them.

The past six times I've used Edward Mills I've been pleased. Very responsive and very fair pricing. They've helped me with two hot water heaters, fire logs, and basic plumbing repairs. I recommend them.

Very disappointed in recent communication and pricing from this company.

After speaking with the owner of this company and several others for a grill project, we decided to go with this company because they receive glowing reviews on the next-door app and the owner assured us they were incredibly price competitive and worked fast. We were told it was a labor and materials thing and they were the cheapest around hourly.  

Our mistake

After several missed opportunities to come to the house to either quote and or start the job  (multiple missed chances), we finally received an estimate and a start date. We believed it to be very high, however we trusted the reviews (that included stand up guy and eagle scout) and the assurances of the owners with explanations of expensive parts.  

When the techs arrived, we were told it was a hard fast price (we understood it to be an estimate, not a contract) I called to allow the owner a chance to make it right, however, he was very defensive and said that if we were to switch to labor and materials it may actually cost us more. Fear-tactics... Not great service. Not in line with the reviews. So disappointing.

Ultimately we were charged $600 for 45 minutes worth of work. And no fancy parts were actually needed.

The gentleman doing the work were great.  The owner was pretty much the opposite of the stand up guy reviews we read.