Benjamin Franklin Plumbing

Normally I am very happy with the work performed by Benjamin Franklin Plumbing. The most recent time I have used them that was not the case.

During the initial consultation for an outdoor water heater replacement due to leaking I voiced my concerns that the existing enclosure is not level (leaning away from the wall with a good 7-10 inch gap at the top between the aquahut and the wall).

The sales rep that cam out to quote the job assured me that the underlying support pad would be leveled.

Technician shows up the following day unaware of said promise. He was told to grab a few bricks (the general idea apparently being to shove those underneath the existing plastic support pad.

This water heater had been leaking for several weeks, the bricks simply sinking into the ground.

My expectation was for the water heater enclosure to be removed / the ground leveled (with the addition of some gravel due to it being soggy), the enclosure then being re-installed level and the new water heater installed.

I was informed that they don't do anything other than install the water heater (so the sales rep lied to me).

After sending the installer home I ended up running to my local home improvement store and spent the remainder of the day pouring a concrete pad on which the water heater was installed the following day.

When I called the office to complain about the false promised made to me by the sales rep, I was told my concerns would be passed along and someone would reach out to address them.

That was over two weeks ago. I haven't heard anything back since then.

At this time I can not recommend this company, as they will lie, promising services they do not perform, then ignore you.

What an experience. Two days off work no show. No explanation. Can't give a time frame or any idea when they're coming. Dispatcher has no idea when they would be coming. Guess this is why they only get two star reviews. My bad for not checking. If you want to stay home indefinitely call them!

For the last few days our toilet in one our bathrooms would not flush. I tried a plunger and a Auger but no luck. I reached out to Home Advisor and Ben Franklin responded. The plumber came out, looked at the toilet and said that our grinder pump was not working. He quoted us a price of over $8000 to replace the pump and all of the wires( completely not needed). My wife and I decided to get another opinion and called AAA plumbers. Within 5 minutes, they found the circuit breaker for the pump was off. Once we turned the breaker on the pump began to work and the toilet was able to flush. It is a shame that the Ben Franklin plumber completely overlooked such a simple step and we still had to pay them $199. Never Again!!!!

This company is way overpriced 549.00 to clear a main line at my home. You are required to pay a trip charge on top of the high fees.  They refuse to honor the online coupons offered on their website. Even after talking with the office personel asking them to honor their website coupons, I was not given a refund for the $99 online coupon. Buyer beware. I thought Rotorooter was high until dealing with this company. There are more reasonable and honest companies out there doing the same job.

We have had Ben Franklin do a handful of jobs on the house and are always very pleased with the quality of the service and professionalism of the employees. Most recently, Adam Wahl was the plumber who came out. He was friendly and knowledgeable and took care of the issue in no time. I recommend this company to any of my friends who need plumbing work done.

I would also recommend looking into the service plan, which we've now had for two years, if you have semi-frequent plumbing issues (anyone who has CPVC piping might know what I'm talking about! It was actually the guys at Ben Franklin who taught us about the issues associated with it).

Over priced is and understatement.  I could not remember if I used Ben Franklin or another group 8-9 years ago when we had the exact same issue- a leaky pipe in the basement ceiling.  Adam from BF wanted to charge me $480 if I did not buy the BF membership.  If I bought the membership, it only cost $460.  The last plumber charged me less that $100, no membership needed.  Just like the last time, when Adam arrived, I had the water off and drained, the floor cover in plastic, the ceiling sheetrock cut and the pipe exposed.  I was floored he wanted to charge me so much.  .

WARNING! DO NOT CALL THEM, their pricing is so ridiculous that you will end up paying the call fee ($59-$99) and tell them to leave. There are plenty of other reliable and trustworthy companies out there, these guys are criminals. They quoted my me more than triple what another company came and fixed it for. I will be calling the B.B.B. to enlighten them of these predatory practices.

Like many other reviews on here, DONT WASTE YOUR MONEY ON THEM! I had them price a tank less water heater install and it was 4 times what anyone else could do it for. When I questioned them about it the response was amazing. If you buy from someone else your getting a rebuilt unit, not new Most ridiculous thing I have ever heard. I think they have a license to steal your money since what they are doing is providing a service of stealing your money legally.