Maria N.
01/02/2023 12:00:00 SA
A few years ago I hired Xpert Electric to rewire our house because we had old knob and tube wiring. They did a good job, EXCEPT that while installing some recessed lights in the living room, they sawed through the ceiling and the floor of the bedroom above, leaving a gash in the floor of that second-floor bedroom. I actually thought this was perhaps an honest mistake and something likely to happen to any other electrician doing a similar job, but I now think that they are just careless when they work. Last week I brought them back to install an new outlet in my dining room thinking that there was a low probability of damage. However, while making the hole for the new outlet, Henry sawed through the wall and made a gash in the siding on the outside of the house (!). I know he noticed that he had sawed through the wall, because I saw him go outside and at the time I wondered what he was getting from outside (it was really cold). He never pointed out the damage to or apologized for it. For these reasons I can't recommend them.
One thing I just want to add, partly in response to Xpert Electric's answer and also for the benefit of other homeowners out there, is that gashes in 100-year-old wood flooring are not fixable. You can't swap out the broken boards with new ones, because you can't get that flooring anymore, and even if you could, it would never match the flooring that has aged in place in the house. The only thing my flooring guy was able to do was fill in the gash with wax, but it takes a real artist to make that wax match the grain of the wood, and unfortunately I have not yet found anyone who can do that well. That's all to say that the couple of hundred dollars of credit that Xpert gave me on a $23k job for sawing through my floor doesn't even come close to the actual cost of the damage that they did, because that damage can't really be repaired. I appreciate their latest offer to fix the most recent hole through my wall, but I don't want them to ever touch my house again. The least they can do is remove me from their ridiculous subscription service and lose my number.