I seldom bother posting a review on Yelp but I feel I must with Craig and his team. He just wrapped up installing ceiling fans and track lighting in my place and the work is amazing. I found Thour Wiring on Yelp and you guys were right! Craig really lives up to his reputation.
What I loved:
- Customer service: Craig really knows what it means to serve your customer! Right from the start, he was extremely pleasant over the phone (the most friendly amongst all the people I got quotes from, and I got about 8!) and in person, very articulate, clear and communicative, friendly and patient. I went back and forth with him multiple times before starting work and he never made me feel like I was asking too many questions. He was extremely responsive both on email and on text through the whole process. At the end of the project, we found out that one of the ceiling fans I ordered did not work so I had to get a replacement sent that will arrive later. They uninstalled the fan and packed it nicely back in the box for me to be returned and Craig told me to just let him know when the new fan arrived and he or his workers will come by again to install it with no additional charge.
- Reasonably priced: Craig was the mid-range of all the quotes I got, but the low-range quotes seem suspiciously low. He came by to do a proper estimate (many others only gave quotes over the phone) and he kept to it.
- Professional: I had an awful experience with a lighting designer/electrician right before I found Craig. That guy was dishonest with me about the budget, and padded his invoice, never signed a contract, didn't provide insurance, etc. As a first time home buyer, I got burnt by him. Craig was, from the start, a refreshing difference. He submitted his estimate to me with a detailed line by line summary of the work that needed to be done and itemized it for me upon my request. We then negotiated the contract and both signed on it (note to all: always have a signed contract!! I didn't with the first electrician I worked with stupidly, and he went and padded his invoice with a whole bunch of stuff I didn't agree to) before the work was done. He sent my condo management a copy of the insurance promptly with no extra charge (not sure if it's common practice to charge for that or not, but I know my movers did).
- Nice team: He had 2 other guys working with him and they were all incredibly friendly.
What I did not like:
- High deposit: I felt initially that the deposit he required was high (62%), but he was very nice when he explained to me why he needed the high deposit (he had to reserve the time, hire people, get materials, etc), and that he wouldn't jeopardize his good reputation on Yelp for this relatively small contract. In the end, it didn't even matter cos he turned out to be honest, accurate in his estimate, and earned every penny.
- Not so great patching: Because we didn't have any power supply to our concrete ceilings, they had t punch holes in the walls to get power up there. Like what the other poster mentioned, the patching and spackling work wasn't done perfectly, especially around the edges of switches and wiring. BUT, I will say that most other electricians who gave me quotes told me that they do not even do any patching work, and that I had to get a handyman to do it separately. It would have been nice if the spackling was better, but compared to other electricians, the patching work was a value add in itself. I can get a handyman to do the touch up work, or do it myself.
- Mess: There was dust everywhere in the house and all over my bed even (yuck). Which is to be expected when the walls are being ripped out. But I felt like they should have used more covers for all my furniture. But I wasn't there during the construction and my husband & kids were, so I don't know if that wasn't done because they were using the furniture? Upon hindsight, I should have requested this after the first day when my entire bed was covered in dust. So just a feedback Craig & team to maybe use more of those awesome plastic covers on all the furniture cos the dust flies everywhere! Also, they left a bunch of empty boxes/trash from the job when I felt it'd have been nice to take the trash with them. But I wasn't there when they wrapped up the job, so I'm not sure if that was deliberate i.e. they thought I might want the original wrapping of stuff just in case. So really, this is a minor minor quibble in an otherwise awesome job.
Well done, Craig. You have restored my faith in contractors! You are a gem & I'll definitely recommend you to anyone!