Topline: Thorough, patient, pleasant, dedicated to fixing the problem. Fair price. It's the kind of service that's rare. Can't recommend Eugene and Gambi highly enough.
Background:
I live in a 2-bedroom, 3yr-old condo in Park Slope. The fuse to a room that houses our washer & dryer, water heater and boiler/hvac kept blowing out last week (3x in 7-day span). Called Gambi after reading some of the positive reviews on Yelp and because he was local to the neighborhood. Called around 5pm, and he said he'd be over w/in 2 hours, arrived at 6:30pm. Fast.
Once he came over, he took a look at the fuse in the fuse box. He said it was likely a blown fuse that should be replaced. But he said it could also be, in some cases, the way the 3 power outlets were connected and spliced in the room; and that he'd like to make sure, otherwise I'd be calling again in a few weeks.
He checked the first 2 outlets in the room and saw they were without power, but the 3rd outlet in the room was essentially inaccessible, behind a stacked washer/dryer unit that was REALLY REALLY hard to reach. In fact, washer & dryer unit was in this room so tight that we've always wondered how it ever got installed in the first place. Eugene said in order to really be sure what the root of the electrical problem was, he'd need to check the outlet; so had to move the top dryer half of the unit. The man climbed a ladder, slid into the narrowest, dustiest of spaces between the dryer and ceiling to unplug the unit, turn off the gas valve.
Then we spent an hour slowly, meticulously removing the unit. Sweat, dust, strength, geometry, patience - he used all in good measure. Went to his truck 3 different times to get the right tools to unhook the gas tube, disconnect the vent, etc. Finally got the unit down, and he checked the outlet. Unfortunately, it wasn't the source of the problem - but I respect that he needed to check it to make sure. He did say the power outlet was the wrong kind - a ground wire outlet (the kind with the reset buttons you see in bathrooms), but essentially inaccessible and unnecessary. So he changed that, re-checked the wiring in the wall. Said now we wouldn't ever have to worry about the wiring in that room again. He then changed the fuse in the fuse box that he suspected was the source of the problem in the first place.
He spent another 30 minutes carefully re-installing the dryer unit and putting things back as they were (he climbed back into the narrow space to re-attach the gas valve, plug and vent. Tested the gas valve seal with soapy water to make sure it was re-attached sans leakage). He even thoroughly vacuumed the fuse box that was filled with wood dust and debris, the sloppy aftermath of lazy contractors - and the suspected source of our blown fuse, he said.
He charged me simply for the 1 1/2 hours of his time, at the rate he initially quoted me on the phone. Didn't even charge me for the new fuse he used to replace the blown one.
And beyond all that - Eugene was totally a chill, pleasant dude the whole time. Great to talk to. Explained what he was doing as he was going through everything. Never once said anything negative or sideways or expressed impatience or that passive aggressive heavy sighing bullshit.
Conclusion:
This is the kind of experience you just don't think exists anymore. The thoroughness, the desire to work at the problem until it's fixed. The helpful disposition. The straight-forwardness. The helpfulness. It was like having your expert handyman uncle or something coming over to fix something you know nothing about.
Highly recommend calling Eugene/Gambi if you ever need an electrician.
-jp