Shawn R.
10/10/2020 12:00:00 SA
I manage the maintenance for 170 rental units in Nashville. We used this company to unclog a drain. On the first attempt, they failed to clear the drain. They came back a second time, but this time, the employee broke through the pipe. He was flowing water through while snaking, causing the broken drain to leak through the ceiling. Once he realized his mistake, he packed up and left, appearing to be in a rush. The tenants upstairs and downstairs all said he appeared to be excessively rough on the pipe. Here is the catch, they still charged us even after still failing to clear the drain on the second attempt, leaving us with a broken pipe, clogged drain, and ceiling damage. They denied everything that the employee said to the tenants, refused to repair any damage, and refused to refund the money for failure to complete the job we were being charged for. I ended up personally fixing the pipe, clearing the drain, and fixing the ceiling damage. If you need a drain cleared, I would recommend reading all of the negative comments. There is a very clear trend (unprofessional, didn't finish the job but still charged, won't guarantee work). Proceed with caution! My recommendation is to find another company.