Clear Flow

I am writing this belated review because today I just contacted ClearFlow for yet another job.

Summer 2015:
My underground water line burst and was dripping water into my neighbors basement. The local water company(SUEZ)  threatened to turn off  water to my 2 family home unless I got the line fixed asap.

I found ClearFlow on HomeAdvisors.com. I emailed them late evening and Mr Rolando replied immediately(via cell and text) He came over the next day to inspect and evaluate.  
Mr. Rolando (project manager) outlined everything that had to be done and what He was going to do: obtaining city certificates, hired policeman, step up street signs to close street. sub-contracted sidewalk concrete guys, street paving guys, excavation guys, plumbing guys. We agreed on a date and I did not have to do anything else but be home.  All the trucks arrived EXACTLY at 8AM.
They started work non-stop except for lunch and finished everything the same day and cleaned up all debris in front of my house by 4PM  

The SUEZ water company showed up to turn my water off a few days later thinking the work had not started, Mr. Rolando and I happened to be in front of my house when he showed up to prove it to him it was already completed.

I contacted ClearFlow a few weeks later to replace all the turn-wheel  water valves in my house with lever types so I can turn off only what I wanted versus turning off water to the whole house. Again , Mr R kept me informed even though he was on vacation by e-mail and text , I was given a quote, we agreed on a price and they came and replaced (welding and solder work) in about 2 hours in the evening.

Clear-Flow tested everything before they left in both jobs.
They are expensive but you get what you pay for and the work is professionally done. You don't have to do anything but agree on a price , get out of the way and let them do their job. Worry-Free.

Rolando is my go to plumber & hvac service. He has a team of technicians that are very available. I recently had a leaking hot water heater and he had a technician to the property within 30 minutes. Very responsive, very reliable and super professional work. I highly recommend him. -- Andrew Elkins, Realtor, Jill Biggs Group, Coldwell Banker, Jersey City & Hoboken

BUYER BEWARE!!!! Stay away from this company. The owner is a scam artist. Requests 1/2 the amount quoted upfront it's for plumbing supplies in order to start work, wrote a check for 2k, cancelled directly with him a few short hours later, no problem, I'll   forward to bookkeeping for you to be refunded. Follow up two weeks later because still no check or wire transfer. No answer. A week later, Good morning just sent you $2000 deposit via zelle. Nothing in my account. Follow up #2, there is no money in my account. His response, Let me check. Receive response two weeks later, It was mailed Monday the zelle was returned. Never received the check. Follow up #3 still waiting for a reply since the beginning of August. Do Not AND I MEAN DO NOT GIVE THESE PEOPLE ANY MONEY!!!!! Bad business practices, lies and steals. I now understand why your foot was in a boot.

I have been a patron of Clear Flow for many years. Whenever I have a plumbing issue, there is no one else for me to call. They arrive when scheduled. If they are delayed, they communicate it. They are very courteous and considerate of your time, which is very important for me. The workmanship and attention to detail is excellent. Plumbing can be messy work, but they clean up after the job is done!  Whatever your plumbing needs are, Clear Flow has you covered!!!!!

I got an estimate from this company to install a boiler and split a gas line (they came to the house to see it first). When I started asking for the details it turns out much of the work required was not covered in his original estimate. So Rolando, the owner, gave me a new, higher estimate. In hindsight, that should have been a sign but I gave him a 50% deposit ($1100) on the new price and he promised work would start the very next week. Time was an issue for me in this particular situation and he promised he would have his guys there promptly.

Over three weeks after paying back him the deposit work had still not started. Every week he rescheduled. Finally I asked him what's going on, he dodged my calls and would only text. He said he is canceling the job and will give me back the deposit, then the next text he sent he implied that the job required more work he would need more money. He would mail me back the deposit either way. At this point I was wary, it started to sound like a scam.

Well over a month after giving him a large deposit for a job he never started, I am probably going to have to take him to small claims court to get it back. He won't answer calls anymore and I still don't have the deposit back. A weird, time-wasting experience, and I think perhaps a scam. I'll update here if he does actually give me the deposit back for this job that he never started.

I can't begin to describe how wonderful everyone in the company is.  I hired them to fix a sump pump pit and add a pipe from the sump pump to an existing drain.  After they finished the job and were testing the new setup, we found water was coming in my apartment.  They stayed an extra 3 hours troubleshooting where the water was coming from, including breaking through walls when needed.  It ended up being an outdoor faucet pipe that had cracked in the wall and was ruing things.  They were there for a total of 7 1/2 hours and never complained.  I offered for them to come back another day to fix the new issue, but they kept saying that they didn't want to leave me with issues.  I've had plumbers in the past not want to take the time to break through a wall and find the issues, who didn't test things thoroughly and leave while there were still issues.  These guys were a breath of fresh air.

Let me paint a picture. 2 Family house. I live in upstairs unit. Saturday afternoon, I'm making some homemade bread in my oven and I open our backdoor (where we throw out our recycling). I smell something that I've never smelled before. So I decide to follow the smell and it leads me to the boiler room in the basement.

It's a typical boiler room: dirty, has a lot of unnecessary things in it, and it's got some old boilers and water heaters. I created a reddit post in /r/homeimprovement and think nothing of it.

But I can't shake the feeling. Something is odd. Why this smell when I turned on my oven? And how come my carbon monoxide detectors have not gone off? Something was odd. So I call PSEG and tell them I potentially smell gas.

PSEG goes through my house, and lo' and behold, gas leak.. for both units. PSEG puts locks on both gas meters. Winter is coming, so I call up some hvac people on yelp and agree to have someone come on Monday. Okay, although it will be cold, we can hold out until then.

Monday comes, the HVAC crew did not realize that there were locks on the meters and cannot do the job so I'm scrambling and call up 8 plumbers. Rolando (from Clear Flow) picks up my call and I tell him my situation about how we haven't had heat nor hot water for 2 days. Not just me, but my neighbors too.

Rolando springs into action and takes two of his guys off another job asap (sorry to whomever they were helping before) and send them over to my spot. They fix the gas leaks right away.

It gets better though. The next day, PSEG comes to review their work and no more gas leak, but then they fire up my boiler and realize that my heat exchanger has been broken on the boiler for some time. This is particularly dangerous because CO is dispersing everywhere and this can also cause a fire.

I call up Rolando again that night. The following day he comes out and replaces the boiler and boom now we have heat.

Rolando at Clear Flow went above and beyond for my family and my tenants. Without him, our situation could have been quite awful. We're very thankful to Rolando and the rest of the team at Clear Flow.

I hired this plumber to have my hot water heater replaced.  They start out on time and replaced the water heater; before they left our home, they said it will take a few hours to get the hot water flowing....We turned on the hot water in the bath and kitchen after a few hours and the hot water comes out with very low pressure; prior to that, we never had any low pressure situations in our home.  

We contacted Clear Flow and informed them of the problem.  They came back the 2nd time and told us the faucet valves were bad - working perfectly fine prior to them replacing our hot water heater - and will cost us an additional $450 to change the valves.  This whole ordeal did not make any sense at all.

I spoke to my friend who is a mechanical engineer and he explained to me how the hot water heater works.  So, we called another plumber that my friend had recommended.  This plumber came, opened up the pipes and found that they were stuffed with papers/debris that caused the low pressure; and he told us this was done maliciously by the previous plumber who worked on the plumbing.  The water is flowing fine after the pipes were cleared out.

I don't think I was the only one that Clear Flow had ripped off.  I strongly believe there were many victims fall prey to this unethical company.  I am hoping by writing this review on Yelp would help others from being victimized by Clear Flow in the future.

We have used Clear Flow over several years for both small jobs like a leaking sink and larger ones like replacing our heating boiler. We cannot say enough how pleased we have been always with their service. They respond promply,  do excellent work and charge a fair price.  The aways answer all questions and offer good advice. They are always our first choice. Wehighly recommend them.

I had my hot water heater in Hoboken installed two years ago and the plumber recommended I service the boiler to extend the life. He quoted me approximately $600 to change the expansion tank, some relief valves, etc. I've been told the material would likely cost less than $150, so $450 for labor seemed steep. I went on Angie's List and Clear Flow called me immediately. Ronaldo asked why I was replacing all the parts and I said I wasn't sure. I asked him to send someone out to inspect it and determine if I should even have any work done at all. This call occurred on a Friday and the following Monday two servicemen came out to look it over. They said that although a bit of heat is escaping from the unit, they didn't feel it would be necessary to replace anything at this moment. They did not charge for this check-in. I will be keeping their contact info for future reference.

Rolando (the Owner) was very responsive. Came the next day and fixed various plumbing needs I had in the house.  His price was decent too.

My condo building used Clear Flow for a furnace/ water heater replacement. They were on time, worked all day- can't say enough good things!

Had a very good experience with clear flow plumbing. We had to replace our shower body immediately because of an issue. Ronaldo and his team squeezed us in their tight schedule. After fixing, we realized that the pressure of the equipment that we bought was not enough, we requested them to look into the issue. Not only did they look into it promptly, they have also offered to do the replacement for free!

Clear Flow is completely unprofessional and a total ripoff. I called them to work on my steam heating system, because my go-to plumber was out of town. I have a 2-family house and a few radiators were leaking or not working at all. They came in, flushed the system and told me the radiators were fixed. I'm actually not even sure if they flushed the system or did a simple bottom blowdown - a partial cleaning that I could have done myself. They also unnecessarily replaced two radiator vents that were brand new and had nothing to do with the issue. When my tenants came in they informed me that the radiators were still leaking and not working at all. They charged me over $600 and when I tried to contact them again to troubleshoot the issue they disregarded me. Every time I asked them to reschedule me they told me to call back on the following Monday to reschedule. Eventually I gave up, which is probably what they wanted, since they already got their money. The company was referred to me by someone else who has also discontinued their service due to incomplete jobs and unprofessional behavior.

I just used Clear Flow and am sure I was being taken advantage of. The original quote was $550 plus tax to cap a pipe. After calling another reputable service I've used in Southern Jersey, I was told that was an unfair quote, and should have been closer to $250. After I mentioned that, Clear Flow brought the price down to $445. I still did not agree to the work however, because they hadn't even evaluated the entire situation.
Eventually (after starting the work without my approval) we came to an agreed price of $350 plus tax, but they requested CASH!?!? Come on. They started the work of capping the pipe and assured me it would not affect other appliances. Famous last words because once it was all complete, my stove didn't work! They did fix their problem without a fight...so that is good i guess. But when it came to payment they said they did not take credit cards although the Clear Flow website clearly states that.
I've lived in Jersey City for 10 years. I have yet to find reputable workers that are trustworthy and kind. I'll continue searching and post when they day comes.

I had a GREAT experience with these guys, working to clear a slow kitchen sink drain.  The problem was worse than they had originally thought, but they were good-natured and stuck it out to get the job done.  I didn't do any price-comparison, but if you are like me, you would gladly pay a little more for a good experience.