Mr. Rooter Plumbing of Albuquerque

I have an old home and yesterday, one of the outside faucets, just blew right off the house! Had to get the city to come turn off the water. I called several plumbers and and left messages. Mr Rooter offered to come out within 2 hours and said an estimate would be $169,depending what the problem was..........the pipe was open to the outside, the threads were showing. EIther the faucet was old or cracked or something  the way the faucet blew right off..........but all this guy had to do was screw on a new faucet..............he said his boss told him to charge me $180.............I asked for a receipt and he said his boss would have to do that. The guy was just rude........... I think Mr Rooter scammed an old lady in a difficult situation. I am the daughter of a plumber and can't imagine my father ever charging anyone that much for a simple job. I appreciate that they came out, but I won't be recommending them to anyone. Still haven't gotten a receipt, though I called this morning...........the man on the phone  said next time, they would give me a senior discount!!!! I told him there wouldn't be a next time. Intend to do some research now and find an honest, reliable plumber so if i ever have an emergency again, I will know someone.......lesson learned!!!!

Excellent company! Will recommend to all my freinds and family. Irvin Martinez did the repairs on one of my  PTs plumbing problems and he was very kind and understanding. I cant say enough good things about this business.

Called company after they didn't finish the job the first time around. They sent a text two days after the fact declining service. If you want a job done right, go to somebody else.

We had the best experience with Mr. Rooter Plumbing! From beginning to end. I called a few times with questions before setting up an appointment and Leslie was very patient answering my questions and then managed to schedule us for the next day. My mom was very nervous even while getting a free estimate but Reyes immediately knew the issue with the plumbing was in the main line and explained everything he did. We really appreciated that Reyes worked so quickly and made sure everything was working perfectly before leaving. We were happily surprised it was more affordable than expected and will make sure to have the plumbing maintenance done with Mr. Rooters to avoid any future plumbing issues.

The second time I called them to service and start up a boiler I was charged the going rate of $130 but only after the serviceman made a big claim that I was getting a good customer discount from the regular price of $275. Insulting.

During the same visit I requested a quote to install 25' of 1/2 gas line on the surface of a flat roof. I was quoted $1900!!!  Again I got the line that they could do it for you... for $1550. Three days later I had the work done for $535.

I won't call Mr Rooter again.

I called on Sunday morning 2/29/23 because I had a clogged bathroom drain. My information was give to the answering service for a call back. Today is Tuesday and no one ever called me regarding my situation. I am very disappointed with the service.

Annette

Company is a bunch of scam artists use another company that knows what honesty is and what customer service is

Rooter came out in good time and got a valve replaced. When the city turned our water back on (and it took awhile, so the tech couldn't stay around) the hot water wouldn't work around the house. I contacted the technician. His schedule was full but said he would try. After three days without hot water, I call the company. They send me to the manager who sends me a text Hello, this is Michael with Mr. Rooter Plumbing.  We have decided to not return to your home for service. Please contact a different Plumbing company for your future Plumbing needs.  Thank you. I call and and get brushed off very quickly, saying you did not pay, since I was waiting to pay when the job was fully finished. They claim
No Quibble Guarantee - If the Service we provide fails to perform as we describe, we will make it right! They did not.

super friendly crew, prompt service, fair prices.

Our sewer backed up suddenly.  New Year's Eve Day no less.  Mr. Rooter came out within hours and solved the problem.  Happy New Year!
Eric was a very nice fellow to work with!