Marathon Mechanical Services

What a waste of $700. I was a fan for years, but I'm so disappointed now. After they didn't show up 3 appointments in a row in November, they finally came out and charged a huge amount for what they now call a small fix. I had just left town long term when they fixed the furnace. I asked about the guarantee and by phone they said 1 year. I told them to go ahead since I was out of town and I trusted them. They replaced my programmable thermostat for a super cheap one that won't shut off. I only noticed now that I'm back here to see the work. The flame is on a full, high blast and the house is sweltering, it won't turn off. Tenants didn't notice during the winter but now it's been burning huge amounts of gas even though the thermostat has been off 2 months. Now Tony and Mike say it's only a 90-day guarantee for such a small fix which cost me $700. I'll have to pay weekend prices to have them fix their faulty work.  I should have gone with the company my tenants found, the estimate was way lower. But I trusted Marathon and wanted them to do the work since I was out of town. They didn't stand by the warranty that the woman told me about on the phone and they will never have my business again.