Who NOT to Call with Plumbing Problems. . . . . . .
Recently, my father had some plumbing issues with one of his bathrooms. We called a septic company to drain the septic, the bathroom seemed to work okay, but continued to occasionally back up. With the holidays approaching and family coming to visit, we needed this taken care of so we called Ken's Plumbing & Heating Enterprises. We explained the problem and they sent out a technician. When the technician arrived, we immediately showed him the trap to the bathroom, which was slightly rusty. Instead of messing with the rusted trap, he proceeded to snake the toilet as well as snake through the roof. The total cost came out to $250.00. Unfortunately, the repair did not fix our problem and we continued to have issues with the bathroom. The morning of the 31st (1 day later), we called Ken's Plumbing & Heating, again, and they told us that they do not warranty septic, drains, and/or their work. In addition, because it was New Year's Eve, we would be charged a holiday charge (double pay) to have a technician out to re-service the repair they never fixed the first time. Since when has New Year's Eve been considered a holiday? Anyhow, I explained to Ken's Plumbing that we never told them it was a septic/drain issue, we called a plumber to take care of the problem and they didn't. They stated that they probably could not get ahold of anyone. Basically, we were SOL. Our issue needed to be taken care of so we called Roto-Rooter. Roto-Rooter immediately came out fixed the problem and used the trap, which was pointed out to the other tech at Ken's Plumbing but he disregarded. Not only did Roto-Rooter charge us less and warranted their work for 6 months, they fixed the problem the first time. My father is an elderly man and has many health issues. I feel that Ken's Plumbing & Heating Enterprises came out, did not do their job, charged for the service, and then refused to come back out to correct what they were paid for. How can a company not warranty their work (I can understand if it was a month or even a week later, but a day)? Long story short, if you have ANY plumbing problems/needs call someone who warranties their work, who will do it right, and not be rude!!!!!
